Service History 11 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78727

Paul

Job Details: 04/16/2024

Arrived onsite for a refrigerator and replaced a damaged FC door. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, TX 78727

Paul

Job Details: 04/16/2024

Arrived onsite and replaced damaged RC door and installed a new badge. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Matthew

Job Details: 04/16/2024

"Arrived on site for unit not spinning. Upon arrival, we found more than half of the fill holes in the basket were not punctured during light test. Based off service tip, a new basket is needed. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Georgetown, TX 78628

Lou

Job Details: 04/16/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the vent, detergent dispenser, main control and sump, assembly failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Salado, TX 76571

David Z

Job Details: 04/16/2024

"Arrived on site to diagnose dryer that was not drying quickly and had an issue with lint screen. Examined unit and found cycle had ecoboost enabled, which can cause extended dry times / leaves clothes damp. Advised to disable the ecoboost for dryer results. Ordering new lint screen to resolve since air is getting blocked. Return set for 4/22. ; ordrng 1 WPW10516085 (Lint Screen)"

We serviced a

WHIRLPOOL OVEN

Model WOS51ECOHS20

Near San Marcos, TX 78666

Leonardo

Job Details: 04/16/2024

Arrived on site to test unit for inner glass broken during self cleaning. Replaced inner glass test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Georgetown, TX 78633

Lou

Job Details: 04/16/2024

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found a small dent in the lower center right side of the right RC door (photo). I removed and replaced the right RC door and tested. Unit is operating as designed and door is sealing properly. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, TX 78727

Paul

Job Details: 04/16/2024

Arrived onsite for a refrigerator and I replaced both damaged doors and installed a new badge. Call complete.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Austin, TX 78717

Wesley

Job Details: 04/16/2024

Arrived onsite and replaced the fuse again and determined cause to be crushed vent. Advised that the dryer cannot be pushed all the way against the wall because it restricts the airflow. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV2

Near Austin, TX 78737

Tim M

Job Details: 04/16/2024

"Arrived on site to test unit for not heating. Tested unit found heater is not activating and a F4E2 error code. Inspected unit and found that the heater was unplugged during install. Heater is showing correct resistance. Plugged heater in and tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78726

Luis

Job Details: 04/16/2024

"Arrived on site for fresh food not cooling. Found excessive ice build up on freezer evaporator cover,ran diagnostics bimetal reading closed,ran heater test heater,heater took awhile to heat up,heater powered on diagnosed unit not defrosting on its own ordering controls and heater. ; ordrng 1 W11546981 (Heater) and 1 W11670354 (Main control) and 1 Wpw10384183 (Thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Elgin, TX 78621

Joe Z

Job Details: 04/16/2024

Arrived on site for not tumbling and takes too long to dry. Upon arrival inspected unit and found belt has failed. Replaced belt and test unit. Unit is not venting correctly. Found vent at wall is clogged. Cleared all lint and test unit. Unit is operating correctly. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Liberty Hill, TX 78642

Miguel

Job Details: 04/16/2024

"Arrived on site for oven smelling of gas. Removed back cover. Used soap bubbles and found no leakage from connectors, valve, regulator. All burners and oven turning on and off properly. Adjusted yellow line. Unit working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78704

Luis

Job Details: 04/16/2024

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78747

Tim M

Job Details: 04/16/2024

Arrived on site to test unit for door not sealing. Upon arrival customer showed that there is condensation buildup on the FC door gasket. Called techline to document SR#7738899057. Per techline will be ordering foam strip gasket. Office to order parts and reschedule.; O-emld tckt

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Georgetown, TX 78626

Maurice R

Job Details: 04/16/2024

Arrived onsite for ice machine not leaking. On inspection the unit had about 3 gallons of water in it. Removed the water and pulled unit from cabinet. Checked the pump to make sure it was working correctly and it is. When went to flush the first time it did not dump the water and went right into making ice. It did make slap of ice but did not cut it. The grid ohmed out at 17k ohms and it should be 5 ohms order a new grid. No water leaks any more. ; ordrng 1 W10919199 (Grid cutter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Elgin, TX 78621

Joe Z

Job Details: 04/16/2024

"Arrived on site for an intermittent noise. Upon arrival, ran diagnostics to force all components and all components are operating correct with no odd noises. Recommend that customer gets a good recording from sides of unit and in refrigerator and freezer to help isolate the noise. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Waco, TX 76705

Jonathan M

Job Details: 04/16/2024

Arrived on site for a refrigerator that is not lighting in the refrigerator section. Inspected unit and work area. I did confirm the customers complaint and checked the door switches. I replaced both door switches and tested the unit. Found the unit working an operating as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pflugerville, TX 78660

Matthew

Job Details: 04/16/2024

Arrived on site for burning smell. Upon arrival the unit did not display any power. We exposed the high voltage area and saw diode was burnt. Replaced diode and now unit powered on. Tested unit for heat. Unit is now functioning as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED7120HC2

Near Austin, TX 78717

Wesley

Job Details: 04/16/2024

Arrived onsite and found unit operating with failed heater. Shorted coil. Replaced the heater. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Santa Clara, TX 78124

Leonardo

Job Details: 04/16/2024

Arrived on site to test unit for left rear burner not working. Test unit and found screw in burner. Removed screw and replaced burner and test unit and in it test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, TX 78665

Scott

Job Details: 04/15/2024

Arrived on site for soap pod not dissolving . Dispenser is actuated. Ran diagnostics no errors . Found unit is not getting water . Found supply valve not turned on . Turned on water and started wash test . Unit is filling and performing normally . No water leaks detected at time of service . Job complete .

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Temple, TX 76502

Jonathan M

Job Details: 04/15/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the motor and check resistance values on the heater element. Found the heater element showing 9.4 ohms of resistance indicating a good circuit. I reassembled the unit and test the unit. Found the unit working and operating as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Cedar Park, TX 78613

Paul

Job Details: 04/15/2024

Arrived onsite for a dryer with no heat. I tested the dryer and found it not heating. I found an issue with the electrical supply and there was only 21VAC from L1 to L2. There was 16 VAC from L2 to ground but if I punched on the outlet I would get 123.6VAC. I explained to the apartment complex there is an issue with the wall outlet. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Leander, TX 78641

Maurice R

Job Details: 04/15/2024

"Arrived onsite for range display flashing. On inspection found that the display flashing when it heats up. Installed a new control board and the unit is working as designed. Removed the old bulb base from the socket in the oven, installed new bulb from customer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Round Rock, TX 78665

David Z

Job Details: 04/15/2024

"Arrived on site to diagnose dishwasher with middle rack issues. Customer pointed out a spot on the upper and lower dishwasher rack that a small slit / chip on them. Both racks were replaced on 3/14. Called info in to tech line for review/if replacement is recommended. Tech line reviewed pictures and does not authorize replacement again. Damage is cosmetic only in nature, and does not impact function. Customer advised they can follow up with customer service for assistance if needed. SR7738891250. No repair performed. Call completed. ; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Leander, TX 78641

Maurice R

Job Details: 04/15/2024

Arrived onsite for range with error message F1E0. On inspection the unit would not go into bake mode. I installed the new control board in unit. Now the clock is displayed and you can start bake or broil. I let the unit heat to 200?. The unit is operating as designed.

We serviced a

AMANA RANGE

Model ACR4503SFB7

Near Gatesville, TX 76528

Jonathan M

Job Details: 04/15/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right rear element and tested the unit. Found the unit working and operating as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Holland, TX 76534

Tyler

Job Details: 04/15/2024

Arrived on site for microwave making a loud noise when turned on. Upon arrival confirmed issue and traced it to improper install of vent assembly over unit causing rattling vibration. Installed W11113654 pad and adjusted vent. Found noise removed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

Miguel

Job Details: 04/15/2024

Arrived on site for dishwasher not heating. Not drying dishes. Ran diagnostics and found no error codes. Found heater is pulling 6 amps. No functional failures. Found the rinse aid was empty. Advised customer they must use rinse aid. Customer says there friends do not need to. Called tech line. Customer will try and call back if needed call complete. Sr# 7738894760

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Manor, TX 78653

Leonardo

Job Details: 04/15/2024

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78748

Tim M

Job Details: 04/15/2024

"Arrived on site to test unit for start button not working. Tested unit and found that unit will need a new console and control. Replaced parts and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Del Valle, TX 78617

Leonardo

Job Details: 04/15/2024

Arrived on site to replace right front burner head and tubing and screws. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Leander, TX 78641

Maurice R

Job Details: 04/15/2024

Arrived onsite for washer leaking. On inspection flipped the unit up looking for evidence of water leaks I saw none at the time. I started the diagnostics cycle and no water leaks. Ran the unit in quick wash and still no leaks. I popping the lid up to examine the tub ring and right next the fabric dispenser was water marks running down the tub. I installed the new tub ring on the unit and told the customer to run a few loads and monitor it for leaks. If leak is spotted make note of the cycle and the time in the cycle. No water leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blanco, TX 78606

Andrew

Job Details: 04/15/2024

Arrived on site to test unit for not heating. Found L2 was completely burnt off terminal block. Replaced terminal block from truck stock(WP3397659). Removed damaged wiring and installed ring terminal. Advised customer to have vent screen on exterior vent cleared as unit is not provided sufficient air flow. Also advised against using unit until vent has been cleared to prevent any damage to unit. Unit is currently now working as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Hutto, TX 78634

David Z

Job Details: 04/15/2024

"Arrived on site to diagnose oven with door off centered. Examined unit and found right hinge was not properly locked in the receiver, and was now angled. Adjusted door and locked hinge in correctly. Verified proper operation. Repair completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Killeen, TX 76549

Sterling

Job Details: 04/15/2024

On arrival verified complaint of broken latch. Found customer was washing heavy pillows. Advised customer of proper use and care to prevent further damage to the unit. Replaced latch and ran operational test. Is is working as designed. Job complete no leaks detected during service

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Troy, TX 76579

Jonathan M

Job Details: 04/15/2024

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Around the unit through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit through an auto test and found the wash motor would not run. I replaced the wash motor and tested the unit. I found the unit working an operating as designed with no leaks present during operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Austin, TX 78737

Tim M

Job Details: 04/15/2024

"Arrived on site to test unit for poor water pressure. Customer stated they replaced filter and pressure regulator has been installed for the house. Water would start with good pressure and than would drop down to a trickle. Replaced primary and secondary valve. Unit now has good water pressure. Unit is running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Georgetown, TX 78628

Tyler

Job Details: 04/15/2024

Arrived on site for refrigerator needing fc door brackets. Upon arrival found kit sent for repairs damaged and door mounts bent to far inward. Customer opted to wait for new brackets but wants office to reach out for rescheduling for tgo. Ordering new W11668672 bracket kit; ordrng 1 W11668672 (Brackets)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HB02

Near The Hills, TX 78738

Matthew

Job Details: 04/15/2024

Arrived on site for unresponsive panel. Tried power cycling unit but still remain unresponsive. Replaced console and display came on as normal. Tested unit and now unit is functioning as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Buda, TX 78610

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for no water coming out, tested unit found failed wash motor, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL OVEN

Model WOES3027LS00

Near Austin, TX 78751

Joe Z

Job Details: 04/15/2024

"Arrived on site for not heating evenly and timer issues. Upon arrival, ran diagnostics and there are no saved error codes. Test unit by preheating to 350. Unit preheated correctly and began temperature cycles. Ran 3 cycles and averaged 352.5 using thermocouple. Instructed customer about difference between regular bake and convection bake. This unit does not have convection bake as her previous oven. Also instructed customer of how to use timer correctly. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near San Marcos, TX 78666

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for salty ice cubes, customer stated that they had the water softener worked on and now even running lots of water through the fridge the water is still coming out salty, removed filter and installed bypass to flush out the system, flushed out system and advised to replace filter because its clogged with salt, if water is still coming out salty customer would need to service softener system to figure out why the water is salty, at this time job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Andice, TX 78628

Maurice R

Job Details: 04/15/2024

Arrived onsite for fabric softener not being dispense. On inspection found error F5E3 (door open) went to run diagnostics cycle and it took serval tries to get into the diagnostic menu. I ran the diagnostic test and it went through we no issues. I pulled the water lines off and found the hot valve was clogged with sediment. I replaced both valves and ran the diagnostic test. The test doesnt have a fabric softener test. The draw was clean and Imsaw no issues with drawer. Customer is going to run a load and see if it is working. If customer calls back bring UI and control board back. No water leaks detected during service.

We serviced a

KITCHENAID WINE COOLER

Model KUWR214KSB00

Near Georgetown, TX 78633

Lou

Job Details: 04/15/2024

"Arrived on site to inspect wine cooler shelf damage. Upon further inspection, I found the top shelf, 2nd shelf and bottom shelf all had scratches on them (photos). I removed and replaced the shelving and tested functions and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Buda, TX 78610

Leonardo

Job Details: 04/15/2024

Arrived on site to test unit for oven door not closing. Test unit and found right hing not in hinge receiver correctly. Removed door and secured door correctly test unit and unit test good job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Georgetown, TX 78626

Wesley

Job Details: 04/15/2024

Arrived onsite and found unit operating with failed power supply. Hot neutral. All else checks good.

We serviced a

JENN-AIR REFRIGERATOR

Model JUCFP242HX11

Near Georgetown, TX 78628

David Z

Job Details: 04/15/2024

Arrived on site to replace filter housing that was damaged on delivery and install. Replaced housing ajd verified proper operation. CAll complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL24IGX10

Near Georgetown, TX 78628

David Z

Job Details: 04/15/2024

"Arrived on site to replace left roller on columns freezer. Attempted to separate units to replace the roller and ran into difficulty. Contacted tech line who advised to properly replace the roller we need to tip the unit on its back. Also found the trim between the 2 units stuck/unable to be removed without damaging it. Talked to CS who wants to order new trim, separate units and tilt on the side to replace. Office to schedule when trim arrives.; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Buda, TX 78610

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for wet clothes at the end of cycle, tested unit found gas valve is shut off, turned on valve and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID WINE COOLER

Model KUWR214KSB00

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 04/15/2024

"KUWR214KSB00 Arrived to inspect door closing issue. I found the door would not fully close and had a spongy feel to it. I removed the door and inspected the hinges and found no obvious issues. During subsequent testing, I discovered this new style of rack can come into contact with the door, if not fully seated in place, accompanied by a detent feel. I advised the customer of my findings and tested further. Operational test good."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/15/2024

WOD51EC0HS20 Arrived to inspect UI errors. The unit was difficult to get to react to touch and I removed and replaced and tested. The operation returned to normal and the unit operated as expected.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Holland, TX 76534

Tyler

Job Details: 04/15/2024

Arrived on site or range not igniting oven properly. Upon arrival confirmed issue. Found air-gas intake not closed half way for propane and and regulator valve not fully set to propane. Made adjustments to valve and intake and found oven working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78626

Wesley

Job Details: 04/15/2024

Arrived onsite for scratched interior enamel and used enamel repair touch up to correct and prevent rusting. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Killeen, TX 76549

Sterling

Job Details: 04/15/2024

On arrival verified complaint of no power. First inspection found no floor damage and used sled. When pulling out unit found floor mark under unit is dirt and wipes away. Pic in QP. Found unit breaker is tripped. Reset breaker and checked all harnesses no shorts found. Ran bake at 350 and max amp draw at trip was 15.27 amps. Voltage and polarity are correct. House has a faulty breaker. Unit is working as designed. Spoke to Joe TL 7738888514 to document. Customer signed waiver and electrical checklist is filled out. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mustang Ridge, TX 78610

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for slow drain, tested unit found disposal plug not removed causing no drain, removed plug and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Mustang Ridge, TX 78610

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for not heating, tested unit found gas not flowing but gas pressure is good at the wall connection, removed connection at the dryer and found wire nut inside coupler connection, removed restriction and do to excessive amount of pipe sealant inside gas valve, replaced gas valve as well and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Georgetown, TX 78626

Wesley

Job Details: 04/15/2024

3307 arrived onsite and found unit control unresponsive. Replaced control and no change. Tested power more throughly and found unit had not neutral. Advised construction manager.

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC4

Near Austin, TX 78738

Matthew

Job Details: 04/15/2024

Updated model and serial number and found unit is in warranty. Ran diagnostics and confirmed long drain error. Inspected and found drain assembly blocked with debris. Cleared system and ran test. Unit is now working properly. No leaks found at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76504

Tyler

Job Details: 04/15/2024

Spoke with customer over the phone. Customer er stated they wouldnt be able to cover diagnostic fee and wanted to contact whirlpool for further assistance. No service preformed. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Austin, TX 78749

Tim M

Job Details: 04/15/2024

"Arrived on site to test unit for not starting cycle. Tested unit found grinding noise coming from motor. Will need to replace pump and motor assembly. Replaced part and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bastrop, TX 78602

Ryan B

Job Details: 04/15/2024

"Arrived on site to inspect unit for error code f7e1. Upon closer inspection ran diagnostic cycle found unit humming and never washing or spinning. Upon closer inspection found capacitor leaking a grey substance. Replaced capacitor, tested unit, unit is now spinning and washing, but found basket jumping a lot. Found holes not punched through. Also unit wasnt shifting properly replaced actuator ran another test cycle unit is shifting properly now. Will need to order tub and return. No leaks present at this time. Office to reschedule ; ordrng 1 W11513243 (Tub)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL0

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/15/2024

"JDPSS244PL0 Arrived to inspect non-operation and code. Service test mode had F7E2 as the in,y stored error code and I cleared for testing. I found the circulation pump had failed and I removed and replaced the assembly. The unit resumed normal operations and no leaks were observed during service."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Round Rock, TX 78681

Paul

Job Details: 04/15/2024

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case and the cam. I tested the washer and it is working as designed. No water leaks were present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDB01

Near Temple, TX 76504

Tyler

Job Details: 04/15/2024

"Arrived on site for refrigerator not cooling. Upon arrival found all fans and compressor running but frost evap pattern was very little indicating a failing sealed system. Will need office to reschedule once availability of the following parts is known: W11580057 compressor, W11578004 evap, WPW10143759 uv drier, WPW10143759 access valve; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 WPW10143759 (Access valve) and 1 R600 (Copper cap tub r600) and 1 W11578004 (Evap coil)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78738

Matthew

Job Details: 04/15/2024

"Arrived on site for beeping dishwasher. Upon arrival customer clarified the beeping is due to a leak sensor trigger. Inspected unit and found no leaks. Customer stated water made its way into drip tray. This would trigger the float switch and not allowing another cycle to start. Unit has been functioning without error for a few months, after clearing water , unit started once water was removed and has been functioning since. Could not duplicate the issue. Could have possibly been loading issues. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Leander, TX 78641

Maurice R

Job Details: 04/15/2024

Arrived onsite for oven with lock error on display. On inspection you could not get the display to clear the lock message. Installed a new UI on to the oven. Now the display is working heated oven to 350? with no issues. Oven is operating as designed from the factory.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, TX 78665

David Z

Job Details: 04/15/2024

Arrived on site and spoke with builder. Builder asvised dishwasher didn't have a high loop in the drain. Foind hose correctly routed and looped on inspection. Added pic. No adjustment needed to be made. Call completed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, TX 76542

Sterling

Job Details: 04/15/2024

On arrival verified complaint of unit timer starting on its own. Replaced timer and pts as previously diagnosed. Unit was in the living room on the carpet. I retrieved my sled to slide unit to the laundry room. Before I could get to the unit the customer moved the unit accessed the floor with out the sled. There are now marks across the floor from the living room to the laundry room. Took videos and sent to the office. Documented pictures in QP. Once reinstalled found operational test is good unit is working correctly. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, TX 78626

Wesley

Job Details: 04/15/2024

Arrived onsite for new use washer. Customer had concerns about basket motion and acceleration knocking. Advised on design and noise and on mildew reduction and maintenance. All checks good.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS06

Near Leander, TX 78641

Maurice R

Job Details: 04/15/2024

"Arrived onsite for left front burner not sparking. On inspection found no spark on the burner, gain access to the spark module and took the igniter that was not working and moved it to a working port now the left burner is igniting. Installed a new spark module and the unit is operating as designed from the factory. No gas leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78717

Paul

Job Details: 04/15/2024

Arrived onsite for a microwave that will not heat and the turntable will not turn unless the bottom of the door is pushed in. The interlock acted like it was sticking so I replaced it and tested finding the same issue. I replaced the door and tested and the microwave is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Cedar Creek, TX 78612

Ryan B

Job Details: 04/15/2024

Arrived on site to add pressure regulator. Found pressure regulator that was brought was for oven. Will need to return with correct pressure switch. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78702

Tim M

Job Details: 04/15/2024

"Arrived on site to test unit for no operation. Upon arrival noticed unit was not powering on. Checked breaker, outlet and power cord connections. Found pins on the power cord were pulled out and not making a proper connected. Secured connected and adjusted pins, unit now has power. Tan a diagnostic cycle, all components are engaging properly. Unit is running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Liberty Hill, TX 78642

Miguel

Job Details: 04/15/2024

Arrived onsite with new parts. Removed upper rack Removed top tracks and found gasket messed up. Replaced tracks and nuts. Verified operation. No leaks. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78745

Tim M

Job Details: 04/15/2024

"Arrived on site to test unit for door not closing. Inspected hinges and found them bent. Replaced with new hinges and tested, unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Austin, TX 78723

Leonardo

Job Details: 04/15/2024

Arrived on site to Install power cord and insulation. Installed parts and unit was not connected to water or drain hose. Left everything as is job complete.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Georgetown, TX 78633

Tyler

Job Details: 04/15/2024

"Arrived on site for range with gas leak. Upon arrival customer stated they had bumped one of the knobs accidentally before leaving the house and when they cam back it had been leaking gas into home. Inspected all connections but found no gas leaks present. Called Techline Sr#7738891877, and safety sr#7738850820. Reported findings to try and find a fix for solution but techline e stated burners will let in a small amount of gas when activated to allow for faster ignition time and that there was nothing that could be replaced to fix customer compliant. Instructed customer they would need to speak with whirlpool for further assistance as customer wasnt happy with findings. Unit is working as designed. Call complete"

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ5

Near Georgetown, TX 78633

Tyler

Job Details: 04/15/2024

Arrived on site for range with air fryer setting not functioning correctly. Upon arrival found correct voltages and ran both convection bake and air fry modes. Found no sound notification in air fry mode only. Called techline twice under Sr#7738893308. Was informed that air fry mode doesnt have a notification o preheating display setting and is intended just to have food put in at start of cycle. Informed customer that per techline unit was heating as designed and instructed them to contact whirlpool for further assistance. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Liberty Hill, TX 78642

Miguel

Job Details: 04/15/2024

Arrived on site and found I had no gaskets. Reordered. Reset for Friday am. ; ordrng 2 W10830046 (Gaskets)s

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Kyle, TX 78640

Ryan B

Job Details: 04/15/2024

"Arrived on site to h site to inspect unit for squealing noise during spin cycle. Upon closer inspection found unit unbalanced, balanced unit so basket would be evenly spaced between 4 walls. Inspected gearcase and rotor saw no signs of excessive wear. Ran diagnostic cycle while unit was spinning and washing could hear a hum or buzz coming from the lower portion and appeared to be struggling to begin spinning. Replaced clutch and stator unit didnt seem to lag after replacing but found basket jumping excessively during both diagnostic cycles, found holes not punched through basket. Ordering basket and will return. Office to reschedule. ; ordrng 1 W11178227 (Tub)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Leander, TX 78645

Miguel

Job Details: 04/15/2024

"Arrived on site for microwave not heating removed control panel verified heat relay closing. Removed from over range. No visual failures. Sensors and cutoffs hood. Replaced capacitor, diode, and capacitor. Verified operation. Call complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS00

Near Killeen, TX 76542

Sterling

Job Details: 04/15/2024

"On arrival verified complaint of unit not working. Found unit is currently working but was shown a video of the Ui unresponsive, unit needs UI replaced. Verified unit is heating. Ordering ui assy and ui PCB as they are separate parts. Office to Rs for part availability.; ordrng 1 W11427701 (Control panel assy) and 1 W11194422 (Ui pcb)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Andice, TX 78628

Maurice R

Job Details: 04/15/2024

"Arrived onsite for dishwasher not drying properly. On inspection found water on the top of the dishwasher dripping down and error F4E3 & F7E1. Talking with the customer that they tried to run the dishwasher when the water was turned off. I explained that the heating element will turn off and the motor will error out when it since no water in the unit. Informed the customer that running the diagnostic cycle will turn the heating element back ons. Tested the heating element amps and it was 7.5 amps. Did not see any rinse aid at the end of the diagnostic cycle, rerunning the diagnostic cycle, the rinse aid was dispensed in the second time the diagnostic was ran. The unit is operating as designed and no water leaks detected during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Buda, TX 78610

Andrey

Job Details: 04/15/2024

"Arrived on site to test unit for not operating properly, customer stated that unit will randomly loose power and at the same time the disposal stops working, customer stated that this issue was corrected but water is slowly filling when unit is not running, tested unit and found weeping inlet valve, will need to replace valve to fix issue, ordering valve rescheduled for 4/19 ; ordrng 1 W11434044 (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, TX 78628

Gerry C

Job Details: 04/15/2024

"WDT730HAMZ0 Arrived to inspect noise. I found the circulation pump rotor had split, causing excessive noise and intermittent loss of pump action. I removed and replaced the sump assembly and tested. The unit regained all functions and operated as designed. No leaks observed during service."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Austin, TX 78738

Matthew

Job Details: 04/15/2024

Arrived on site for fan noise during convection bake. Tested unit and found convection fan cover warped causing contact between the fan blades and cover. Properly secured covered eliminating contact and noise is no longer present when running convection bake. Unit is functioning as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC0

Near Bastrop, TX 78602

Ryan B

Job Details: 04/15/2024

"Arron site to inspect unit for loud squeaking noise. Upon closer inspection found idler and rollers seized as well as padded rings on tub beginning to fail. Replaced rollers and idler, tested unit, unit is no longer squealing. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW3

Near Austin, TX 78722

Joe Z

Job Details: 04/15/2024

"Arrived on site for dryer not operating. Upon arrival,test unit and motor only hums, found that when manual turning by hand unit operates. Need to replace motor. Ordering motor, and wheel. Office to reschedule ; ordrng 1 W11094983 (Motor) and 1 WPW10349492 (Blower wheel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 04/15/2024

"KRSF505ESS01 Arrived to attempt door sealing repair. The prior adjustment did not work and I attempted a secondary adjustment. I was able to get the door gasket to fully contact the chassis, without applying pressure. No leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, TX 78747

Ryan B

Job Details: 04/15/2024

Arrived on site to inspect unit for error code f9e1. Also found error code f3e1 was unable to find switch in truck parts will need to find and return with WPW10448876. Rescheduled for 4/22/24 customer would like 4/19 due to customer working from home fridays. ; schdld next appmnt for 4/22 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM03

Near Manor, TX 78653

Scott

Job Details: 04/15/2024

"Apt 8101 Arrived on site for fresh food not cooling . Found ice pooled up under ice maker as well as in evap drip tray . Ordering valve ,IM, probe . Call to set return ; ordrng 1 W10715709 (IM kit) and 1 8003RP (Valve) and 1 W11399989 (Probe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ17

Near Round Rock, TX 78664

Scott

Job Details: 04/15/2024

Arrived on site for fridge making ice but not dispensing at door . Can hear auger motor turning . Found bottom of ice bucket cracked and chunk of plastic missing . Replaced ice bucket and unit is now dispensing ice . No water leaks detected at time of service. Job complete .

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Round Mountain, TX 78663

Andrew

Job Details: 04/15/2024

"Arrived on site to test unit for microwave errors. Found errors f6e0, f2e1, f2e0 and f6e8. Found ME cooling fan not engaging. Recommend replacing MW cooling fan, controls and console. Scheduled for 4-29 per customer request. Needing 2hrs on return visit. ; ordrng 1 W11344874 (MW cooling fan assembly)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Harker Heights, TX 76548

Sterling

Job Details: 04/15/2024

"On arrival verified complaint of not locking, visual inspection found broken strike, replaced the strike and ran operational test. All operations are good unit is function correctly. Job complete no leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Cedar Creek, TX 78612

Ryan B

Job Details: 04/15/2024

Arrived on site to inspect unit for frosting over. Found gasket sealing properly. But unit would frost over the left side of freezer found silicone seal had separated on left and bottom left hand side. Added silicone to better seal. While removing drawers damaged right bracket and door switch. Replaced bracket and ordering door switch rescheduled for 4/22/24. ; ordrng 1 W11291142 (Door switch)

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Austin, TX 78744

Ryan B

Job Details: 04/15/2024

"Arrived on site to inspect unit for not powering on. Upon arrival found knob and timer broken, replaced knob and timer. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Round Rock, TX 78681

Paul

Job Details: 04/15/2024

Arrived onsite for a refrigerator with a noisy fan. I found the evaporator fan a lot louder than normal. The customer had a recording of the fan and in the recording I could hear it hitting ice. I removed the evaporator cover and found a block of ice on the left side of the fan shroud due to water leaking from the icemaker fill tube and chute when the icemaker is going thru a fill cycle. I removed the block of ice. I replaced the fan and now it sounds normal. I am getting another chute because it isnt fitting correctly and adding a fill tube extension to stop this issue. Ordering WP2174755 fill tube extension and W11645360 chute. Office to RS.; ordrng 1 WP2174755 (Fill tube extension) and 1 W11645360 (Chute)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Nolanville, TX 76559

Sterling

Job Details: 04/15/2024

"On arrival verified complaint of no cool. Unit was completely warm and off on arrival. Plugged unit in and heard start click and comp hum then fail. Compressor is seized. Recommend comp, filter drier, process tube. Cap tube is copper. Office to reschedule. Ordering compressor, filter drier, and process tube.; ordrng 1 W11557425 (Compressor) and 1 W11557425 (Filter drier) and 1 W11557425 (Process tube)"