"Arrived on site to test unit for not agitating, tested unit found failed actuator causing cam not to disengage properly, replaced actuator and cam from job 410458 and tested, unit is now running as designed, no leaks detected job complete W10721967, W10913953"

"Arrived on site for continued issues with F8-E4 error code. Upon arrival confirmed F8-E4 overfill switch open. Inspected drip pan and has water. Ran a normal cycle and all hoses sump, drain pump and valve are good. Ran unit long enough and found when 3rd level spray arm activates , begin leaking water through top of door and down to bottom of unit. Found door gasket is warped at top left corner. Paused unit and replaced gasket W11483553. Continued wash and leak is no longer present. Job complete. Contacted techline for documentation and spoke with Jeremy. Explained the findings and the repair that was made. SR# 7738919306"

Arrived on site to test unit for interior light not working. Found and interior bulb. Replaced bulb test unit and unit test good job complete. Used part W10886919

"Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the unit and found the vent working and the lights not coming on. I gained access to the control and transformer and tested voltage and found 124V going into the transformer and none coming out. I removed and replaced the transformer and retested and got the same results. I tested voltage at the lights and found no voltage. I removed and replaced the lights and retested and the unit is operating as designed. Job completed."

"Arrived on site to test unit for light button and lower oven cancel button not work in. Found bad Console, replaced console test unit and unit test good job complete"

Arrived on site for lower spray arm falling off on to heater and melting arm . Replaced arm W11550888 . Ran diagnostics and all checked normal. No water leaks detected at time of service . Job complete .

Arrived onsite for a range tripping the breaker. I found moisture in the bake element causing the issue. I ran a broil cycle up to 450 degrees and dried the bake element out. I ran the bake cycle up to 500 degrees and the bake element got red and the unit is working as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the power cord being damaged, I removed and replaced the power cord assembly and tested. Unit is operating a designed. No water connections/leaks observed during service, job completed W11611445"

Arrived on site for range Tripping the breaker in bake mode. Found moisture in the bake element causing the issue. Ran broil cycle up to 450? to dry out the element. Then ran the bake cycle up to 500? to eliminate any moisture. Unit heated properly. Unit functioning as designed. Job complete.

Installed previously diagnosed ice container. Job complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the washer lid left hinge area breaking, I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11259006"

"Arrived on site with new control,board for f2e1. Removed back panel. Replaced control board. Verified sensor reading 1.1 k at room temp. Verified operation. Call complete. W11620481"

Arrived on site for dryer needin new coin slot and service key. Upon arrival found no coin slot key wouldnt work on currently installed slot as well as unit missing a service key to access inner working of coin slot. Ordering WPW10114740 service key. Office to reschedule once Availability of part is known.; ordrng 1 WPW10114740 (Service key)

"WM3997HWA/01 Arrived to inspect water leaking into unit when off. I verified the issue and then inspected. I found a large amount of debris within the cold valve intake and screen assemblies and removed it. The debris was extremely uniform in size and was all the same color (image attached) denoting it from some type of water treatment system. Discussion with the customer revealed that they had found the same type of debris prior to us performing repairs. I advised the customer that the one year warranty had expired, however finding the same type of debris as their initial findings showed that the issue has been longer term in nature. The customer will immediately contact a servicer for their water treatment system. I advised the customer that this service was performed as a good will and that if further issues occur, requiring the replacement of the valve, there will be a cost for that part and service. No leaks observed during service."

"Arrived on site to replace previously diagnosed part. Replaced shelf and roller assembly (W11243759). Unit is now functioning as designed, job complete."

"Arrived on site. Pierced low side pressure in the positive with no frost pattern diagnosed a defective compressor. Replaced compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,powered unit off checked freezer and compressor compartment no traces of dye. W10507884,wpw10143759,w11506635"

"Arrived on site. Found unit not defrosting,removed cover defrosted evaporator,replaced the heater,thermistor and ui control,main control was already replaced for same issue. W11518204,w11650662,wpw10384183"

Arrived on site and replaced previously diagnosed control (w11325603) and console(w11600321). Unit now turning on but turn table not engaging. Recommend turn table replacement. Needing a two man on return visit. Office to reschedule. Requesting AH and AM. ; ordrng 1 W10911403 (Turntable) and 2 WPW10017410 (Fuse)s and 1 W11546965 (Fan and turntable harness)

Arrived on site to install previously ordered parts. Replaced basket W11172199 and tub ring W11550886. Calibrated unit. Test unit and is operas designed. No leaks present at this time. Job complete

Arrived onsite for ongoing concerns with humidity condensation across the top of the freezer door gasket. Used adhesive to improve seal. Verified good seal tight and closed on all sides. Home is very humid and customer keep temperature between 74f and 76f night and day so the auto thermostat runs the a/c 30 minutes per day at the most. Advised customer the relative humidity in the home will be significantly higher on account of the a/c being used so sparingly and condensation is normal to present at the condensation point. All checks good. W10841140

Arrived on site for right rear ignition issues. Found that the electrode was just out of position. Took video and submitted to trade care. Unit is operating as designed. No leaks prey at this time. Job complete no parts installed

"Arrived on site for dryer door not closing, removed and replaced front panel, replaced odor hinges and receivers. Verified operation. Call complete. W11551301, W11568982, W11402947"

Arrived onsite for previously diagnosed parts. Installed the middle glass into the door and reinstalled the door. The door is operating as designed. W11600213

Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the LED lights and tested the unit. Found the unit working and operating as designed. Call complete. W11632139

"Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival confirmed failure and found compressor wasnt pumping refrigerant through evap coil. Found noise though was coming from condenser coil rubbing against bottom frame, replaced compressor W1158pp57, uv drier wpw10143759, access valve w11506635, pads w11113654(4x), also found on arrival door handle broken and ordering W10837029 handle to return on 04/23/24 to complete repairs. Informed customer to give unit 24 hrs to stabilize temps and found no leaks during run time checks. Call complete ; ordrng 1 W10837029 (Handle(stainless))"

"Arrived on site for makes a buzzing type noise after unit has preheated. Upon arrival, customer provided video. Cannot hear the sound that is providing. I preheated both vents to 350. Contacted techline to report and spoke with Rob. Explained to Rob the sounds I am hearing are normal and there are no odd sounds. Tech said there is no parts to be replaced at this time. Tech recommended that customer gets a longer video to assist in duplicating the issue SR# 7738911347."

Arrived onsite and validated failure and determined the gearcase not needed and simple reinforced the screw with loctite method and replaced the agitator. Calibrated unit. All checks good. WP3951744 W10772621

"WRX735SDHZ07 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor,service port and dye drier. After vacuuming to the low 300s in microns, I allowed the system to sit for additional time. Seeing no loss in vacuum, I charged with the MFG calculated refrigerant charge. No leaks observed during service. W11557425 WPW10143759 W11506635"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the capacitor and ran the unit through an auto test. I found the unit working and operating as designed. Around the unit through various other testing and found all components working and operating as designed. The customer requested that we call him after an hour to an hour and a half because this is the third time that it has not worked after our trip. I called the customer back and he stated that the unit was able to complete two full cycles up to that point. Call complete. W11428524

Arrived onsite for previously diagnosed parts. Installed the basket and suspension on to the washer. Calibrated the unit and then ran it in diagnostics mode. It completed the diagnostics cycle with no issues and no water leaks were detected during service. W11172199 W11217817

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the stops. Call complete. 2EA. WP8565925

Arrived on site to install previously ordered part. Replaced element support W10909479. Job complete.

"Arrived on site for a refrigerator that is making unusual noises. Inspected unit and work area. The customer showed me a video of what was happening and it sounded like an evaporator fan hitting ice. As I removed the products from the freezer, I did not notice any evidence of a defrost issue, but noticed water Residue in icicles, forming on the left-hand side of the freezer section dripping from the fill tube. I gained access to the evaporator and evaporator fan and found water had collected up at the evaporator fan from the ice maker filled tube and was causing the evaporator fan to hit ice up at the top. See photos. I cleared out the ice and tested the icemaker. I found during the fill portion of the cycle that there is a steady stream dripping down the backside of the freezer liner as it was filling. I called Whirlpool Techline and spoke to Jeremy SR# 7738906279. He had me send him some photos of the issue and advised that the fill tube was not a serviceable part. He advised that Whirlpool would be in contact with myself or the customer depending on the next steps. Call complete."

"Arrived on site to replace faulty part. Replaced control and temp sensor. Tested unit and found lower oven needed calibration. Assisted customer in calibrating unit. Unit is functioning as designed. Job complete. W11594156 control elec, WP7430P044-60 sensor"

Arrived on site to test unit for ovens not heating. Found both oven bake igniters not connected. Secured connections and tested both to 350 with no issues. Advised customer of initial burn off and connecting unit to WiFi. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed cold water valve part number W11688995, replaced valve, job completed"

"**UNIT HAS BEEN MOVED TO 159** Arrived on site for noisy dryer. Upon arrival reinspected unit and found multiple areas with frame damage causing unit to not sit leveled which is causing noise complaint. The unit is running and heating, but operating louder than normal. Will need to contact tech line to see if damage is covered. If so unit will need left side panel W11233548, W11215531 cabinet base, W11490883 front panel, 49621 legs(4). No parts installed on this visit. ; O-emld tckt"

On arrival verified complaint of dented doors. Found Fc door is dented as well. Ordering Fc door to replace same time as RC doors. Office to reschedule. No parts installed. ; ordrng 1 LW11026355 (Fc door)

"Arrived on site ,replaced both unit doors and name plate . No water leaks detected at time of service . No water leaks detected at time of service. Job complete W11178521, LW10638683, W11575716."

"Arrived on site to replaced faulty parts. When removing evaporator coil, we noticed the liner melted behind the evaporator sheet metal. Not sure what caused this issue or how it occurred. Potentially might cause issues later on down the line. Notified customer. Performed sealed system repair. Replaced compressor, drier, evaporator coil and access valve. Charged with nitrogen to test for leaks and no leaks were found. Pulled a vacuum and held. Charged per specs. Ran compressor and unit is cooling. Informed customer to wait 24 hours for unit to stabilize. Unit is functioning as designed. Job complete. W10233960 compressor , WP2188823 evaporator, W11506635 access valve, WPW10143759 UV drier"

"Arrived on site to install previously diagnosed pantry door. Replaced door (W11435354) and tested, unit is now functioning designed, job complete."

"WRF767SDHZ04 Arrived to inspect noise. I was able to determine the tubing near the compressor and the lower cardboard air guide were the sources of the noise described by the customer and presented in a video. After applying noise reduction material and securing the lines, the issue was resolved.no leaks observed during service."

Arrived on site. Replaced freezer door checked door seal good installed w10882355

Arrived onsite for dishwasher not responding to the touch. On inspection I could not get the unit to go into diagnostics mode. I tried several times with no luck. I installed a console on the dishwasher and now I can run the diagnostics cycle now. The dishwasher passed the diagnostics cycle with no issues and no water leaks were detected during service. W11660284

"Arrived on site to inspect washer with power but wont start. Upon further inspection, the customer advised that when they attempt to start a load of laundry, the encoder lights will continuously scroll and the unit wont start. I was able to get the unit in diagnostics and checked error codes and found F2E3-ACU not matching to HMI. I cleared the code and continued with testing and the unit filled then stopped and the encoder lights began to scroll then the unit shut down. I tested the lid lock and found it good. The diagnostics LED on the control is flashing as designed. I disconnected the HMI (UI) from the main control and cycled power to the unit for approximately 3 minutes and then cycled power back on and attempted to retested and the unit continued to fail and would not go into diagnostics again. I am ordering the HMI (UI), encoder control, CNOTE-PLACE ON CANCELLATION LIST and will return with all prescreened parts. Returning tech to replace the HMI (UI) first and test before replacing other parts. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11675701 (HMI (UI)) and 1 W11675700 (Encoder control) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

Arrived on site for washer lid locked and sticking rinse cycle . Found unit locked and full off water . Found wire harness to drain pump broken . Repaired wire harness . Got unit to drain and unlock . Advised customer on loading bath mats and blankets in washer . Ordering lower harness . Call to set return . ; O-emld tckt

Arrived onsite and called techline for repeat symptoms of the unit reverting to standby during the easy convect preheat intermittently. Called techline and spoke to Rob who advised video evidence must be submitted to send the issue for review to engineering. Collected video evidence and called Austin with techline and submitted video evidence of the failure for review. Austin said the issue had been sent for review to engineering. Sr#7738582240 NO PARTS REPLACED

"WRX988SIBM01 Arrived to inspect cooling issue. The customer had heard a noise a few days prior and then the temperature within the FC began to elevate, leading to melted items. I found the FC at 27 and the RC at 38. Pressures were 25 balanced,but with cool chambers, likely near the target pressure. Starting the compressor, high was at 120 and low 4. There were signs of dye around both connection points and no other dye could be found on any accessible part of the system or the evaporators. Due to information about the prior system charge and difficulties experienced by that tech, I recovered, vacuumed and then recharged. I was able to get the system down to 200 microns, but it to 30 minutes to reach that depth. Charging the system, the unit started cooling as designed and no additional dye was found. No leaks observed during service. Warranty applied to service."

"Arrived onsite for washer not starting. On inspection the washer would not startup, it was trying to start then it would go to complete. I tan the diagnostics cycle and it was good until agitates cycle. It made a loud humming noise. I installed a new capacitor on the washer and retested the unit. The washer completed the diagnostic cycle with no issues and no water leaks. W11395618"

"Arrived on site to inspect refrigerator marks on doors. Upon further inspection, I found a dent in the lower right corner of the left FC door (photos). The unit is operating as designed at this time. I am ordering the left FC door and office to schedule return service once the door arrives. No water leaks observed during service.; ordrng 1 LW10913113 (Left FC door)"

Arrived on site to replace damaged control panel. Removed panel with dent in the top and replaced it. When I removed the wrapper on the newly installed panel found it also had 2 dents in it and needs to be reordered. Ordering another console to resolve. ; ordrng 1 W11175518 (Panel)

"Arrived on site for ice machine not making ice. Upon arrival confirmed failure. Ran through diagnostic and found recirc pump failing. Replaced it but found pump had to start. Found voltage to harness was 13.8vac, but when pump was activated, voltage would drop below 1-3vac. Found failure in pump harness. Ordering W11126268 pump harness, W11034363 control, W11123917 main harness, rescheduled customer for 04/24/24 to complete repairs. ; ordrng 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W11123917 (Main harness)"

Arrived on site for burners being uneven and oven not cooking right. Found oven burner up was strong and oven floor not on properly. Removed burner and adjusted air shutter. Properly installed floor. Cleared obstruction from cooktop. Unit working as designed call complete.

"Arrived on site for washer not being balanced. Found damaged to exterior and the customer said it also damaged wall and drain pan. Pics taken. Will need new basket per Service Pointer - W11684122. Also ordering cabinet and suspension. Office will call to schedule. W11172199, W10596395, W11217817; ordrng 1 W11172199 (Basket) and 1 W10596395 (Cabinet)"

Arrived on site for washer repeating rinse/spin cycle. Upon arrival found f9e1 in diagnostic. Found 20.8ohms to drain pump. Filled tub and found drain operational on 3 tests. Replaced w11162438 control and reset unit found no leaks. Call complete

"Arrived on site to test unit for no operation. Customer stated unit is really loud and cant balance loads properly. Tested unit found a grinding noise and a leaking tub seal. Rust is sprayed all over the bottom of unit. Would need to order outer tub, basket assembly, rotor, stator, wash plate, and hub. Requires 2 man and 2 hours. Ordering parts, rescheduled for 04/23.; ordrng 1 280146 (Rotor) and 1 WPW10419333 (Stator) and 1 W11252784 (Wash plate) and 1 W10820039 (Hub) and 1 W10381078 (Outer tub) and 1 W10518300 (Basket assembly)"

"Arrived on site for oven stuck in controls locked. Attempted to unlock and it just went back. Reset power with no change. Unplugged all harness and verified connections. Still no change, will need a new console. Office will call to schedule . W11600355; ordrng 1 W11600355 (Console)"

Arrived on site to test unit for ice dropping outside of bin and frost accumulation in FC. Found LH track retention screw was missing causing rack to skip over stop and prevent left side of FC door from closing properly and ice to drop to bottom base of FC. Removed ice and frost build up. Installed self tapping screw to LH rail and tested unit. Rack is no longer jumping and preventing door from sealing. Unit is now working as designed. No leaks detected. Job complete.

Arrived onsite for dishwasher not working. On inspection found errors F4E3 F7E1 & FE. Ran diagnostics and it failed to complete. Installed a new pump & motor (W11665769)and reran diagnostics. The unit completed the diagnostics cycle with no issues and no water leaks detected during service.

Arrived on site for dryer not turning on once panel was activated. Upon arrival found ui could turn on and found no voltage issues at terminal. Found thermal fuse wp3392519. Found dryer would operate as designed. Call complete

"Arrived onsite for dishwasher not working properly. On inspection found errors F4E3 F7E1 & FE. On further inspection saw the upper rack was missing, asked customer where it was and she said wheels fail off. Ordering the kit to fix it. Ran unit in diagnostics cycle and did not complete the cycle. Installed new motor & pump (W11665769 ) into unit and retested the unit in diagnostics cycle. It completed the diagnostics cycle with no issues and no water leaks detected during service. ; ordrng 1 W10712395 (Upper rack wheel kit)"

Arrived onsite for washer not filling with water. Checked diagnostics and Found f0e2. Ran and completed diagnostics with no issues. Removed pressure hose and blew through to confirm no restrictions. Cold and hot water working good.replaced main control as precaution. Recalibrated and verified operation. Call complete. W11607637

"Arrived onsite for previously diagnosed parts. Installed the hinges on to the door and it did not fix the issue (W11700313 W1169992). We went to remove the oven from the cabinet and it would not budge. Informed the customer that the unit is installed very tight that it might be causing the oven door not to close correctly. I was going to install the receiver hinges on the unit but could not get the unit to move. Customer is going to contact the builder to have them pull the unit out to see if the installation is the issue, if not the builder will leave the unit about 4 in out for us to install the receiver hinges."

Arrived on site for dryer not heating . Could hear motor running but drum not moving . Found belt broken . Ordering belt . Return set for 4/24 . ; ordrng 1 661570V (Belt) and 1 WPW10547294 (Pulley) and 1 279811 (Motor) and 1 WP697772 (Blower wheel.)

"Arrived on site to test unit for not heating properly, tested unit found all elements are engaging, put temp probe into oven and preheated to 350, unit preheated to 375 and recovered to 350 within 10 minutes, unit is running as designed, explained to customer how calibration works and if needed customer can adjust, at this time unit is running as designed job complete"

"Arrived on site for poor wash performance . Ran diagnostics got 7-1, 4-3. Error codes . Wash motor not coming on at all. Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete. W11613570"

"WZF34X16DW09 Arrived to inspect noise. The customer advised it was a ticking. It was several times a second, faster than a start device click, but slower than an evaporator fan. Through service test mode, I was able to engage the sweated system and found that the cap tube was ran too close to the low side return and after a few minutes of compressor runtime, heating the lower unit area and allowing enough flex to cause the cap tube to get close enough to the other tubing and create the ticking noise. Through re-routing and applying sound pads,I was able to correct the issue. No water connections to unit. 2X W11113654."

"Arrived on site for dishwasher not heating at all . Ran diagnostics,no error codes . Did find triac on control failed on resistance check . Replaced control W11637581. Re ran diagnostics, all checked normal. Heater coming on at end of cycle . No water leaks detected at time of service . Job complete"

"Arrived on site to diagnose washer leaking detergent out of unit. Examined unit and found dosing pump was leaking. I found the inside of the tub was completely filled with suds, and over halfway in the basket. Replaced dosing pump to resolve. Advised to run clean washer cycles to get rid of the suds and resolve any draining issues. Repair completed."

Arrived on site spoke with customer about unit being out of warranty and Customer said he had aig. Spoke with Melissa and we didnt have the correct work order.

Arrived on site for washer making squeak noise when in spin . Found cam had failed . Replaced cam W10721967. Ran diagnostics. All checked normal. No water leaks detected at time of service . Job completed

Arrived on site to test unit for error f2e1(stuck key). Recommend console replacement. Office to reschedule. ; ordrng 1 W11655070 (Console)

"Arrived on site for microwave not heating. Upon arrival confirmed failure. Found cap and diode had failed and replaced both cap wpw10574736, and diode ww1256462. Found microwave heating as designed. Call complete"

"Arrived on site for a range that has no lights on. Inspected unit and work area. The customer advised that the unit just all of a sudden had all the lights showing on the control, and when he went to clear it, all the lights turned off and he has not been able to get the unit to turn on since. He did advise that the burners do work, but the rest of the unit does not. I did confirm the customers complaint and found that the control panel would not register any buttons pressed. I did verify the proper voltage and polarity to the unit. I checked all wire harnesses and found everything in place with no pinched wires or grounding anywhere. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete."

"KDTM704KPS2 Arrived to inspect leak. Service test mode had F10E2 as the only stored error code and I cleared for testing. I found the overflow tubes on both sides of the overflow pan, had been pushed outside of the pan and had dripped directly onto the floor. The interior had significant detergent residue and the customer was using high-strength pods and pre-rinsing the dishes prior to cycling within the machine. The excessive detergent, coupled with the low amount of oils was likely making a large amount of sudsing and subsequent overflow, which missed the drip pan and made it to the floor. I advised the customer with detergent type and amount for their use and also on rinse agent and set the dispenser system to A1. The leveling legs required adjustment to correct door contact with the right side of the chassis and subsequent testing revealed no other sources of leaks. The front of the machine was raised by approximately 3/8 to level and I removed and replaced the vent assembly due to the error that was stored. The door gasket required stress relief to prevent eventual gasket issues. Operational test good, no leaks observed during service. W11414073"

"Arrived on site for a wall oven. That is tripping the breaker. Inspected unit and work area. The customer advise that the unit will turn on but as soon as the customer tries to heat up the oven, the oven will trip within a few minutes of heating. She advised that she has tried both upper and lower ovens. I found the breaker tripped and turned it back on. I test the unit and confirmed the customer complaint. I found that after three minutes of heating, the breaker with trip. I took an amp draw off the unit when running a second bake test and found the unit not pulling more than 16.8 A before shutting off. I found no burnt or pinched wiring or connections anywhere. I called Whirlpool Techline and spoke to Jeremy SR# 7738910849. He advised that just on the amp draw alone, there wouldnt be anything wrong with the unit because if there was a grounding situation or anything, like that, it would drastically jump in amperage before tripping the breaker. He advised that the issue is with her electrical supply, and the GFCI may be too weak or sensitive and to get that replaced. He advised to make no repairs this time. Car complete.."

"Arrived on site to diagnose dishwasher that was not running and beeping. Tested unit and found F8E4 error for float switch. Found some water in the float tray, indicating unit did leak at some point. Could see residue on door gasket, and unit was also not square and level. I removed and cleaned the door gasket. I removed and leveled the unit so the door was no longer rubbing on the left side. Didn't see any other spots of leaks. Repair completed."

"Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed Ed issue and found impeller and motor stripped from on another and free spinning. Ordering WPW10309864 divider, W11671282 auger motor, W11378860 spacer, WP63052-2 impeller, WP67006341 damper gasket to complete repairs and rescheduled customer for 04/23/24; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller) and 1 WP67006341 (Damper gasket)"

"Arrived on site to inspect washer lid strike issues. Upon further inspection, I found the lid strike is broken. I removed and replaced the strike and tested and found no error codes. Unit operating as designed, job completed. W11457841"

"Arrived on test unit for not sealing properly, tested unit found door shelving is not set properly causing is to not close properly, adjusted and tested, u it is now running as designed, no parts installed job complete"

"Arrived on site to test unit for leak. Customer stated that after 5 mins of the first cycle unit started leaking. Ran diagnostic cycle multiple times, no leaks were present. Demonstrated to customer that unit has no leak, advised customer of the issues with using pods and the issue possibly was oversudsing. If issue returns advised to get videos where the leak is forming. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to test unit for oven not keeping temps. Customer stated she will cook a batch of cookies, turn unit off and turn back on for second batch. Complaint is when turning back on, internal temp is not at the set temp it was when cooking first batch. Tested unit to 350 with no issues. Advised customer to leave unit running to stay hot for second batch of cookies. Advised on temp fluctuations and against use of hanging thermometers per owners manual. Unit is working as designed. Job complete."

Arrived onsite for a refrigerator with none of the lights working. I found the LED modules defective and the unit is covered under S-code 84368. I replaced all the LED modules. I tested the refrigerator and all the lights are working as designed. Call complete. Used W11632139 modules.

On arrival verified complaint of unit not sealing correctly due to incorrect installation. Unit was not leveled correctly. Corrected level and unit now seals correctly. Job complete. No leaks detected during service. No parts used.

"Arrived on site for fan not powering on. Upon arrival engaged switch to energize motor is functioning as designed. Ran multiple tests which includes low/high fan speed settings, using cooktop while running the motor per customer request and light operation. No issues at this time. Advised customer to take pictures or video if the issue occurs again. As of now unit is functioning as designed. Job complete. No parts installed"

"Arrived on site for panel screen continuously rotates startup screen. Upon arrival, inspected unit and am seeing issue. Need to replace console. Replaced Console W11600321. Test unit and microwave and oven operate correctly. Customer is able to connect to WiFi. Unit is operating as designed. Job complete"

Arrived on site to test unit for normal button not responding. Found shorted console. Relaxed console test unit and unit test good job complete. W11622500

"Arrived on site for not dispensing ice. Removed ice container found impeller spinning on stripped motor shaft also found ripped gasket ordering a new divider,motor,spacer,impeller and gasket ; ordrng 1 W10830274 (Gasket) and 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Impeller) and 1 W11378860 (Spacer)"

"Arrived on site to test unit for not functioning properly, tested unit found all components passing in diagnostics no stored errors, sensors are detecting moisture properly, since this is happening randomly replaced control part number W11565020 as precautionary, advised customer that if the loads are small or mixed fabrics, timed dry needs to be used do to moisture sensors are not able to detect moisture efficiently, customer will monitor unit is running as designed job complete"

"Arrived on site to test unit for tripping breaker, tested unit found unit is running properly, no loose or exposed wires that could be shorting out the unit, since power lose is random replaced control part number W11566851 as precautionary, advised customer to monitor and if issue comes back or gets more frequent advised to replace breaker before calling us out, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for excessive moisture in RC, tested unit found RC gasket not sealing on bottom of the door, sealed all gaps around liner with silicone and molded gasket in to place using heat gun, gasket is now sealing unit is running as designed, job complete"

Arrived on site for F5E1 error. Upon arrival we found door locked and proceeded to manually open door by detaching latch. We found the motor latch assembly to be defective. Replaced latch assembly. Tested unit and now unit functioning as designed. Job complete. WPW10107820 (latch)

Arrived on site to test unit for gas leak. Turned gas on and removed cooktop to get to all valves and orifice holders. Couldnt find any leaks at all. Spoke with gas company and they said they were getting gas on left side of cooktop. All burners test good no Leaks. Found some gas reading coming from the wall. Job complete.

"Arrived on site for range not allowing front left burner to turn on. Upon arrival confirmed issue and found a broken wire to switch. Also found burner broken. Replaced switch wpw10434452, element w11517959, and repaired harness. Found burner working as designed. Call complete"

"Arrived on site to inspect dryer burnt wires at the terminal block. Upon further inspection, I found the red wire on the main harness had shorted and burnt at the terminal block (photos). I inspected the rest of the harness and all wiring looked good. I removed and replaced the main harness W11712682 and in the process of connecting the harness to the heating element, a piece of the element connector fell off as it is broken (photo). I fully installed the main harness except to the element and am ordering the element and CNOTE-PLACE ON CANCELLATION LIST and scheduled return service for 04/24/24. Customer is requesting that if there are any cancellations before the scheduled return date to please schedule them. Unit left unplugged for safety and the element is not connected. Returning tech to replace the element and connect the harness and test. No lint observed during service. W11712682; ordrng 1 279838 (Element) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site to inspect washer with no water entering. Upon further inspection, I placed the unit into diagnostics showing no error codes and tested. I found the unit not getting any water. I checked the valves and found the valves at the wall were turned off. Turned the water on and retested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. I tested the unit and confirmed that the unit would lock the door and would make some clicking sounds but would not actually start the cycle. I gained access underneath and went to remove the rotor cover. I found that something had been stuck underneath the washer which caused the cover to grind and melt onto the rotor itself. I attempted to use a crowbar, and, a flat head screwdriver to pry it off, but was unsuccessful in doing so. Due to the inability to gain access, we will need the gear case, rotor, cover shield, stater, slider, clutch, and screws. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11195971 (Stator) and 6 W11027980 (Stator screws)s and 1 W11260238 (Rotor) and 1 W11627512 (Rotor cover) and 1 W11449841 (Gearcase)"

"Arrived on site for continued power failure issues. Upon arrival,test polarity and is good. Ran voltage tester and found OL at fuse on black wire at control. Need to replace harness. Replaced harness W11397505. Test unit and is operating as designed. No leaks present at this time. Job complete."

Arrived onsite and found unit operating with failed valves plastic cracked allowing for leaking. Replaced the housing to repair. All checks good. #W11173599

"Arrived on site for water missing fill cup on ice maker . Found extension tube on fill tube too short . Used longer extension tube from truck stock . Ran harvest on IM , no longer missing fill cup. IM ran harvest and fill normally. No other leaks detected at time of service . Job complete"