"Arrived on site to test unit for no power. Customer stated they had a power outage and when the power came back on the oven never turned back on. Checked breaker and found it tripped. Turned breaker back on and tested unit, unit is now heating and running as designed. Advised customer to connect unit to wifi and to make sure to keep moisture off the console. No parts installed, job complete."

"Arrived on site to test unit for noise and wet clothes at the end of cycle, tested unit found noise coming from idler pulley, ran vent test and found it restricted causing long dry times, replaced all parts from repair kit and advised customer to hire vent cleaners to remove restrictions, at this time job complete installed 4392067"

"Arrived on site to test unit for not advancing in cycle. F0E7 code was present on arrival indicating a load present during clean washer cycle. Per service pointer #W11564098 advised customer to run a clean washer cycle when message appears. Ran diagnostic cycle and found a noise during spin cycle coming from the cam and belt. Replaced cam and belt from truck stock, ran diagnostic cycle once again, all components are properly engaging. If issue persists than a gearcase change would be required with additional parts to ensure completion. Advised customer to connect unit to wifi and update unit. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, evaporated fan is running but heater is not engaging in diagnostics, will need to replace heater harness assembly, evaporator thermistor and control, ordered parts, advised customer to defrost unplug unit 48 hours before our next visit, reschedule for 5/6 no parts installed; ordrng 1 W11650661 (Heater harness assembly)"

"Arrived on site to test unit for not latching and draining. Tested unit, replaced latch (W11670519) as precautionary, inspected harness and found drain pump wires are broken. Spliced wires and secured connection, tested unit, all components are now properly engaging. Unit is running as designed, no leaks detected, job complete."

"Arrived on site. Found freezer evaporator incased in ice,ran diagnostics heater powered on could hear ice melting diagnosed unit not entering self defrost ordering a new main control and ui informed customer unit will need to be defrosted 48hrs before return visit advised placing towels around unit. ; ordrng 1 W11487480 (Main control) and 1 W11579353 (Ui)"

"Arrived onsite for a cooktop with three burners not working correctly. The customer stated the left front burner will not lite, when the right front burner is used the back two burners continue to click, the downdraft motor will not run, and the last service company cracked the cooktop. I found voltage to the down draft motor and it will not run. I found orifice holder screws broken out of the burner heads and all the screws broken out of the right front burner causing it to not sense ground and continue sparking on the other burners. I found a crack in the top from the right front burner to the right side of the cooktop. I found two burner knobs cracked and the fan knob broken. The fan, all the orifice holders, all the burner heads, all the mounting screws, the cooktop glass, two burner knobs, and the fan knob will need to be replaced. Ordering WPW10241953 blower, 7527P06660 RF orifice holder, 7527P06760 RR orifice holder, 7527P06860 LF orifice holder, 7527P06960 LR orifice holder, 2EA 7505P30560 LR/RR burner head, 7505P30660 RF burner head, 7505P33960 LF burner head, 10EA WP3368921 Torx screw, W10296933 glass black, 2EA WPW10301588 knob, & WPW10303835 knob fan. Office to RS.; ordrng 1 WPW10241953 (Blower) and 1 7527P06660 (RF orifice holder) and 1 7527P06760 (RR orifice holder) and 1 7527P06860 (LF orifice holder) and 1 7527P06960 (LR orifice holder) and 2 7505P30560 (LR/RR burner head)s and 1 7505P30660 (RF burner head) and 1 7505P33960 (LF burner head) and 10 WP3368921 (Torx screw)s and 1 W10296933 (Glass black) and 2 WPW10301588 (Knob)s and 1 WPW10303835 (Knob fan)"

"Arrived onsite for oven door damaged. On inspection found the replacement door with a dent in it. Ordering a new door, no parts were installed.; O-emld tckt"

"Arrived onsite for previously diagnosed parts. Installed the basket,tub,washplate,clutch,actuator, gearcase & belt. Ran calibration then ran diagnostics. The unit could test the hot side of valve due to being n the garage,other then that it passed diagnostic with no issues. No water leaks detected during service. W11481722 WPW10006384 W10721967 W11454734 W10752719 W10902814 W11219115."

"Arrived onsite for previously diagnosed parts. Installed the right door gasket onto the unit, informed the customer to leave it shut for 30 minutes to let conform to the chaise of the refrigerator. No water leaks detected during service. W10830274"

"Arrived onsite for previously diagnosed parts. On inspection found a little oil on the middle of the rotor so I pulled the slide off and there was no oil on the slider. Took my flashlight and was looking for oil up in the spline area and there was no oil up by spline. I installed a new slider for the use of the new with lock tight on it. The original was lose when I pulled the rotor off. Customer is still having sensor error on the unit, installed a new control board in the unit to change out the sensor on the board. No water leaks detected during service. W11419171 W10734521"

"Arrived onsite for unit frosting in the freezer section. Upon arrival inspected unit. Spoke with customer and found that defrosting. The customer was concerned with was on food product not on cabinet or rail system. Found that unit settings were on -5 in the freezer section. Adjusted settings for customer. Also found freezer upper gasket slightly misaligned, made adjustment to gasket. The customer also stated that about once every 2 to 3 weeks, the unit will display a PO error and beep. Contacted tech line for assistance. Spoke to Jeremy SR#7738978819. Could not duplicate power failure. Notified customer to monitor. Job complete. No parts installed on visit."

"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced both blowers and tested the unit. I found the F8 E0 (low fan speed under speed) error code. I went ahead and replaced both controls and tested the unit. I found the upper fan would not turn on even in diagnostic testing. I called Whirlpool Techline and spoke to Steve SR# 7738988192. He had me run several checks and advised that because we were able to jump the control to get the fan to run, the issue would be with the upper control. He advised to order both controls and to replace them both at the same time. Re-ordering parts and rescheduled the customer to 5/13. W11448962, W11598200, W11598119; ordrng 1 W11448962 (Upper Appliance manager) and 1 W11598200 (Lower appliance Manager) and 1 W11245674 (Harness)"

"JGCP536HL00 Arrived to inspect difficulties igniting. I found the left rear burner would not ignite and after adjusting the burner cup and igniter, the issue was resolved. Operational test good, no gas leaks detected during service."

"MZF34X16DW09 Arrived to replace sealed system components. I evacuated the system and then removed and replaced the compressor W11547313, dye drier WPW10143759 and service port W11506635. I vacuumed the system and then charged with the MFG calculated charge. The unit started cooling as designed. No water connections present."

"On arrival verified complaint of not level and door swings open hard. Found unit is incorrectly leveled. Leveled correctly and found door swings correctly, also found incorrect filter used, advised to use correct water filter. job complete no parts installed."

"On arrival verified complaint of not spraying water. Found water pressure in wash was low. Found debris in sump motor. Replaced sump assy and unit now sprays correctly. Job complete no leaks detected during service, installed ww11613479"

"On arrival verified complaint of unit stopping mid cycle. Unit is under and awning behind the house. The terrain is sloped severely. Ran diag and found no error codes. Ran function retest and all functions are good. Unit was leveled incorrectly towards the front causing every load to go off balance, Releveled and advised they Customer to strengthen the foundation of the unit."

"Unit 2501. Arrived onsite for unit leaking. Upon arrival inspected unit. Removed cabinet for inspection. Ran test and found. Tub cracked causing leak. Also found gearcase leaking oil. Inspection also showed inner tub rusting thru where unit meets gearcase shaft. During spin test found unit jerking during stop and making a squealing sound during breaking. Will need to order inner basket, outer tub, Gearcase, tub seal, coupler, basket drive, and block drive. Office to reschedule . No parts installed ; ordrng 1 63849 (Tub assembly) and 1 W10389328 (Inner basket)"

"WRF767SDHV04 Arrkved to inspect ice maker issue and parts ordered. I found the issue was with the ice bin door model area and the door will be required to correct the issue and prevent the excessive airflow through the ice bin, creating the prior observed moisture. I found the ice maker housing required position correction and the heater for the fill tube was incorrectly placed, resulting in the tube freezing. I corrected a,l deficiencies, including the position of the cabinet and doors and tested. Returning tech will be required to re-align the door(s). No leaks observed during service. Office to contact the customer to arrange return service for the RC door replacement. ; ordrng 1 W11518735 (RC Door, LH, BSS)"

"WRX735SDHZ07 Arrvied to inspect ice dispensing issue. I found the ice bin impeller WP63052-2 spinning freely on the motor W11671282 shaft and I removed and replaced. I found the RC door gasket torn on the right side and office to order. No leaks observed during service. ; ordrng 1 W10830274 (RH Door Gasket , GY)"

132Arrived on site for washer flooding apt . Found unit in over flow drain mode . Ran diagnostics got 8-3 error code . Checked pressure hose and found hose pinched in half at air dome . Reworked harness and straightened hose . Ran diagnostics all checked normal. No water leaks detected at time of service . No parts installed

Arrived on site and replaced previously diagnosed defrost element(W11626107). Was able to engage and verify element is now working as designed in service test 89. Advised customer to allow unit 24-36hrs for unit to reach set temps. Also advised ice maker wont produce until internal temps are correct and could take a few days. No leaks detected. Job complete.

Arrived on site for a refrigerator leaking. Arrival staff could not locate unit to be serviced. Point of contact on work order no longer works at this location. Will need to get updated information to proceed with repair. Job complete. No parts installed

Arrived on site for blower not working. Smoke covers the house. found motor starts but does not spin as fast and then stalls. Removed motor. Also found vent was not opening properly. Adjusted vent door. Installed new motor. WPW10395033. Verified operation. Call complete.

Arrived on site for cavity light not working . Found bulb defective . Replaced bulb . Tested unit . Microwave is functioning properly . Job complete .

Arrived on site for dishwasher leaking . Found water in drip tray . Ran diagnostics and found tub leaking from right hand side . Also left side adjuster wheel broken . Ordering tub and adjuster . Call to set return . ; ordrng 1 W11120458 (Tub) and 1 W11268090 (Upper left hand track) and 1 W11180605 (Adjuster)

Arrived on site for dryer not turning on. Upon arrival confirmed Ed issue and found thermal fuse broken. Found proper voltage at terminal. Replaced fuse wp3392519 and found. Unit working as designed but found clog still in wall and no air flow getting outside through vent of home. Instructed customer they would need another dryer vent cleaning. Call complete

Arrived on site for dryer smelling. Unit was running cycle on arrival. Unable to confirm any smell from dryer. Inspected and found doo drift on vent. Motor turning. Dryer is heating all properly. Called tech line file# 7738988193. No parts.

Arrived on site for front left burner and back right burner not lighting. Removed burner head. Removed orifice and cleared obstruction in orifice and area around igniter. Reassembled and verified operation. Call complete.

Arrived on site for ice machine over producing ice. Inspected and found failed bin thermistor. Replaced thermistor and tested. Unit is functioning properly. Job complete

Arrived on site for microwave needing ui touch panel. Upon arrival reconfirmed issue and installed w11194422. Found control functions working as designed. Call complete

Arrived on site for refrigerator leaking water and making abnormal noises. Upon arrival found valve cracked and leaking water on fan and other parts. Replaced valve and tested unit. Found leak no longer present or any abnormal noise. Call complete

Arrived on site for vent hood not blowing all the smells out . Says when they cook it smells everywhere in the house. Checked functionality and vent hood is working. Has good draw. Able to hold paper towel up to filters. Advised customer unit is working as designed. Not designed to get rid of smells. Called tech line. Confirm and gave sr#7738983320

Arrived on site for washer moving around to much during spin cycle. Upon arrival found suspension rods failing and tub touching the ground. Replaced rods w11130362. Found is resolved and tub no longer banging around with towels in it. Call complete

Arrived on site for washer not drying clothes.customer has to run a drain and spin cycle for them to ring out. No fault history. All components pass test but I heard a noise from drain. Replaced drain pump. Found paper clips inside. Verified operation. Call complete. W11396717

Arrived on site to diagnose microwave with turntable not moving. Opened and closed door firmly and ran unit. Found turntable working properly. Could not duplicate any kind of failure. Unit working as designed. Found error code F6E4 for ui to control state mismatch. Cleared codes and advised to follow up if issue returns.

Arrived on site to inspect unit for condensation on door and RC compartment. Found seal not seating against unit and space between liner added silicon to seal cavity and used heat gun to form gasket to seal properly. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED

Arrived on site to inspect unit for loud noise during fill and spin. Upon closer inspection found valve squealing and suspension super bouncy causing excessive movement. Will need to order valve and suspension and return. Rescheduled for 5/6/24. NO PARTS USED; ordrng 1 W11210463 (Valve) and 1 W10780045 (Suspension)

Arrived on site to inspect unit for not draining. Upon arrival customer stated issue is lid locking and not filling with water. Also found serial given was incorrect. Will need to order valve and return. Rescheduled for 5/6/24; ordrng 1 W11595805 (Valve)

Arrived on site to install previously diagnose to park. Inspected unit and work area. I replaced the separator and tested the unit. I found the unit working and operating as designed. Call complete. W11678832

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right hand refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously ordered FC door. Replaced door LW10913113. Test unit and all components operate correctly. No leaks present at this time. Job complete

Arrived on site to test unit for F8E4 error water in float. Removed float and cleared water no leaks present more then likely something was loaded incorrectly job complete. NO PARTS USED.

Arrived on site to test unit for flame still to high. Customer said he still doesnt believe hes on propane. Replaced regulator just in case and no change. Called Techline and let Techline customer needs to call gas company and ask if hes on propane or natural gas. Job complete. W11590292 SR#7738985805

Arrived on site to test unit for items freezing in lower FF drawer. Found damper control not closing all the way. Also found temp set to coldest setting for fresh food drawer. Replaced damper(WPW10594329) and advised customer of operation and setting of FF temp control. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for left rear valve not turning correctly. Test unit and adjusted valve test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for loud grinding noise. Found drain pump was making weird noises. Replaced drain motor(W11412291) from truck stock. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for no lights and not water to unit. Found deli UI was completely soaked in water and door harness is corroded. Recommend deli UI and LH deli door. Ordering additional parts to ensure completion. No parts replaced at this time. Office to reschedule. ; ordrng 1 W10815669 (Door) and 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply) and 1 W10804160 (LED board) and 1 W11577100 (UI)

Arrived on site to test unit for not draining. Found blue wire to drain pump was cut. Added butt connection and tested unit with no issues. Advised customer against over loading with items that retain a lot of water to prevent further damage. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for not working properly. Found error f7e2(wash motor). Replaced sump(W11460946) and tested with no issues. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced igniter under 1 year warranty and unit pre heated to 350? job complete. 5304509706

Arrived on site to test unit for right front burner not igniting. Test unit and found bad switch harness will order new harness and rescheduled for Monday 5/6 ; ordrng 1 W11620549 (Harness switch)

Arrived on site to test unit for staying hot. Found control relay was stuck on for bake element. Replaced control(W11548749)and oven sensor(WPW10181986). Tested unit to 350 with no issues. Unit is now working as designed. Job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float housing. Will order new housing and gasket and will replace housing gasket and nut and tub gasket and fill valve due to unit not getting enough water. Office to reschedule ; ordrng 1 W10873429 (Housing) and 1 WP8531743 (Housing gasket) and 1 WPW10195038 (Housing nut)

Arrived on site with new panel. Shut off breaker. Removed and replaced console. Verified operation. Call complete. W11600355

Arrived on site. Found a defective cover to filter housing will order new cover will also order base in case needed. ; ordrng 1 WP67006331 (Cover) and 1 67006325 (Base)

Arrived onsite and found the center burner incomplete flame pattern. Cleaned unit of accumulated grease from drying. Unit is now operating as designed. All checks good. No parts used.

Arrived onsite and installed fill tube extension to correct possible backflow leak. If there is a fill tube leak we will need to call techline to document as the fill tube is foamed in and not directly serviceable. WP2174755

Arrived onsite and installed the control and the latch and console together. Tested unit. All checks good. Unit is now operating as designed. Advised customer on repair. W11686858 W11616687 W11598254

Arrived onsite for a dishwasher with the door not staying closed. The customer stated the issue was the door would not stay open or cracked open without falling down. I found the left door hinge causing the issue. I repaired the left hinge and tested the dishwasher door. The door opens and closes properly now. Call complete. INSTALLED W11712995 HINGE.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the air tower again. I found moisture in the center at the top at the mullion due to an air gap and the moisture was running on the ceiling of the liner to the air tower. I found the door gaskets good. The issue is the mullion spring is not stout enough to snap the mullion all the way closed if the door is closed to easy. I explained to the customer that the right RC door needs to be opened first and closed last. I also explained to close the left RC door with a little force so the mullion will snap closed and allow the right door gasket to close the gap. Call complete.

Arrived onsite for an ice machine thats making thin ice again. The machine was almost thru with a harvest cycle when I arrived and the ice slab looked good. I inspected everything and found the condenser a little dirty with lint but the fan was working good. I removed the lint and watched it finish the harvest cycle. The reservoir filled up properly. I could find no other issues at this time. Call complete. NO PARTS INSTALLED.

Arrived onsite for burning smell and found burning diode. Replaced mag cap and diode and tested. Unit is now operating quietly without smell and heating properly. All checks good. W11256462 W10850446 WPW10693025

Arrived onsite for concerns about the noise generated by normal compressor function. Also explained that variance in handle height is within design specs at less than a 16th inch. Explained design and findings to the customer. Reported findings to techline to assist the customer in their pursuit of resolution with whirlpool. Called techline and spoke with Adrian. No further recommendations at this time SR# 7738987466

Arrived onsite for concerns over duct sweating and causing excessinve moisture build up. Tested and inspected and advised customer on findings including that their symptoms were characteristic of an ongoing duct restriction causing condensation in the duct. All else checks good. Advised them on possible solutions. No parts.

Arrived onsite for dishwasher leaking. On inspection found water in the overflow tray. I pulled the unit out and found that the dishwasher was dropped on the right back corner and the bottom seal split from the front to the back and the back right is bent down a 3/4 inch. A# the unit was running I could see the water in the unit as it was spraying. Ordering a new tub and no parts were installed this visit. Office to reschedule when parts arrive. ; ordrng 1 W11409866 (Ss tub) and 2 2hours (2 hours)s

Arrived onsite for heater beginning to rust and deteriorate due to improper temper and finish. Replaced heater. All checks good.unit is now operating as designed. W10518934

Arrived onsite for previously diagnosed parts. Installed the new grates and they are doing the same thing the original grates were doing. Onder the hinges for the unit. No gas leaks detected during service. ; ordrng 2 WCG55US0HS05 (Hinges)s and 1 W11204008 (Ss cooktop)

Arrived onsite for unit not filling with water. Customer stated the dishes would be dirty and the pod would be left on the base unresolved. Ran diagnostics and found no stored error codes. Ran test cycle and all passed. Ran normal cycle and unit is functioning as designed. Could not duplicate issues. Customer will monitor. Job complete No parts installed

Arrived onsite for unit not functioning. Inspected and found customer cleaned filters but vent was put in the down position. Vent was locked into down position. Disassembled and manually pushed vent up. Secured filters and reassembled. Tested and unit is now functioning properly. Job complete. No parts installed.

Arrived onsite for wine refrigerator ui not lighting up. On inspection the unit did not light up when the door is opened. On further inspection found the bottom cover is being pushed up because the feet were never lowered causing the cover to keep the door switch compressed. I lowered the feet and recentered the bottom cover so it doesnt keep the switch from working. No parts were installed.

JMW3430LL02 Arrived to install parts. I found the issue was due to two wiring issues and corrected. The thermostat in the back left of the control area had failed and the UI harness was shorted to the chassis. Repairing both wiring problems corrected all issues and the unit resumed normal operations. W11578578

On arrival verified complaint of making a lot of noise. Found visual inspection gearcase has severe dump of oil. Possible stator and rotor damage as well. Ordering stator. 1x W10754158 Reschedule for 5/6 no parts installed.; ordrng 1 W10754158 (Stator)

On arrival verified complaint of not making ice. On inspection found ice maker off. Turned on and ran test. Heard water engage but spray behind unit and no water came into the ice maker. Pulled unit and found no water damage but the wall and floor were wet. Pictures in QP and dried the water up. Customer signed water waiver. Turned water off at wall until return. Found water line connection at top of cabinet into fill tube is disconnected. Will need water fill line. Unable to locate part. Service management unable to locate either. Called TL to see if it is serviceable. Part is not serviceable. Spoke to Aaron at TL. Submitted for review. 7738981767

On arrival verified complaint of unit melted all the ice. Ran diag and found all components activate but water level sensor is showing incorrectly. All other components work correctly. Replaced recirculating pump. Unit now registers correct water level and started to make ice. Job complete no leaks detected during service. Installed w11542867

"Apt 150Arrived on site for no power washer . Unit powered up. Ran diagnostics,no errors . Ran test wash and couple mins of quick wash . Wouldnt duplicate any errors . No water leaks detected at time of service . Job complete No parts installed."

"Arrived for sparking at top of control panel. Upon arrival,inspected unit and found dispose has failed. Replaced diode W11256462. Test unit and is operas designed. Job complete"

"Arrived on site for a range that has broken hinges. Inspected unit and work area. Customer advised that the door opens and shuts properly, but that it catches on the left hand hinge and kind of grinds into the slot. I did confirm the customers complain and found what seemed to be an issue with the left Hinge rubbing up against the rest of the door. I replaced both hinges and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for dryer finishing cycle before load is dry . Ran diagnostics,got 2-1 error code . Sensor are checking normal. And electrodes are sensing . Replaced control W11618917. All checked normal. Job complete ."

"Arrived on site for dryer inspection. Customer says unit has been working but want to get a check up. Verified blower and motor operating as designed, drum turning with no issues. Good draft on vent. Verified heater is getting to proper temperatures. Call complete. No parts"

"Arrived on site for dryer not heating. Upon arrival confirmed issue and found element grounded and cutoff broken. Replaced both parts 279838 element, and 279816 cutoff. Found unit working as designed call complete"

"Arrived on site for making noise. Upon arrival,test unit and makes noise every-time the drum turns. Disassembled unit to inspect all moving parts. Found all 3 blower housing mounting screws were not threaded all the way causing the rubbing noise. Secured blower housing. Test unit and is operating as designed. Job complete"

"Arrived on site for no ice. Removed bin ran diagnostics icemaker test failed,bf error code with bin removed diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed."

"Arrived on site for not cooling upon arrival, inspected unit. Compressor turns on buzzes, pulls too many amps then clicks off. Need to have sealed system repair. Ordering compressor, access valve, nitrogen, and R600 kit. Office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site for not making ice. Upon arrival,inspected unit and ice container is empty. There is no ice in molding. test water pressure and is good. Found valve receiving correct voltage but coil not opening Need to replace valve. Replaced valve WPW102799909. Test unit and now fills correctly. Unit is operating as des. No leaks present at this time. Job complete"

"Arrived on site for unit clicking but not starting a cycle. Ran diagnostics and found stored error code 5/3 lid lock, 5/2. Ran test and confirm latch failure. Replace latch and tested. Unit is functioning properly. Job complete. Part replaced W11307244."

"Arrived on site for unit still accumulating condensation after last repair . Previous tech, replaced gaskets and siliconed liner. On todays visit a good amount of condensation had accumulated on top of the freezer door gasket. Mostly on the right hand side. Took picture. Called Tech line for assistance. Spoke to Bruce SR#7738987599. Tech was familiar with issue and recommended, making sure the liner was sealed, raising the freezer door and adjusting horizontal and vertical mullion to 100% . follow through with technicians recommendations, and custom will monitor. Job complete. No parts replaced on visit"

"Arrived on site for washer not spinning. Customer says belt was eaten. Unit was unplugged from water, inspected underneath and found motor cover broken off and belt torn. Cam is worn. Found screws for cover on floor and they were not of same size. Tested and found screws just turn as hole is threaded on gearcase. Will need gearcase, cam, belt, actuator, capacitor, cover and screws. Reset for sat . ; ordrng 1 W11449840 (Gearcase) and 1 W11409708 (Sheild) and 2 W11573574 (Screw)s and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived on site noise no longer present removed icemaker found frozen fill tube,per service pointer on this issue valve,fill tube and icemaker need to be replaced ordering parts per service pointer. ; ordrng 1 W11455232 (Icmaker) and 1 W11677731 (Fil tube)"

"Arrived on site to diagnose compactor that would not stop running the ram when it hit top position. Examined unit and found the start pedal was bent outwards, and the spring was missing. Was able to bend back the start pedal and spring and tested. Verified unit working as designed. No parts needed."

"Arrived on site to diagnose washer that is not spinning clothes out. Examined unit and tested. Found unit doesn't spin and just bangs / pops / and has belt noise. I found the suspension is worn out and springy, and the hub is so worn out the basket can actually be rocked into the tub. The washplate can be freely turned on both the gearcase shaft, and it's also loose. Washplate is also failed. Unit has evidence of constant overloading, belt is also screaming on the cam and has left deep black marks. If you try and spin or agitate the unit just screeches. Called third party team and advised unit needs massive repairs due to being overloaded / used in a worn out state. Received email from third party team that the extended warranty does not want to proceed with repairs. Parts that would need to be replaced - Washplate, Hub, Gearcase, Cam, Belt, possible motor / control / capacitor. No parts used. ; ordrng 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W10752283 (Washplate)"

"Arrived on site to follow up on microwave not heating. Found high voltage system failed. Replaced capacitor, mag, diode to resolve. Retested and verified unit is heating as designed. Repair completed. Parts used - W11256462, WPW10574736, W11495561."

"Arrived on site to follow up on range that is igniting frequently, customer feels too often. I tested the unit and measured temp swings. Temo seind are normal and averaging about 6 degrees low. Adjusted temp. Called tech line, SR7738982177. Tech line says more frequent ignition cycles are working as designed as unit is trying to minimize temp loss. Call completed. No parts used."

"Arrived on site to follow up on refrigerator not cooling. I rediagnosed unit and checked temps. I found the freezer at 1, but the RC was around 50. When performing tests I found the damper was not opening to the RC, causing RC to run hot. I retrieved a damper control and replaced / power cycled the unit. Once I did I found the damper opening and unit was cooling properly. Sealed system repair was not needed. Part used - WPW10196393. Repair completed. ; ordrng 1 WPW10196393 (Damper Control)"

"Arrived on site to follow up on refrigerator that was building some ice in the freezer and had issues with lights. I found a small gap in the freezer gasket on the bottom side, allowing air infiltration. I was able to remove the door and mold the gasket to hold properly. Gasket for freezer door is a glued in type, advised that we risk removing foam and fitment issues if we have to pull the gasket. If gap opens again customer aware that we would replace the gasket. Freezer light switch was flickering when i touched it and may have an issue present, which may be the source of the door alarm. Advised this is either due to switch or DC load issues with this chassis and there may not be a good fix. No parts needed for repair. Call complete."

"Arrived on site to inspect cooktop flames issue. Upon further inspection, the customer advised the center burner flame would turn off when putting the burner into the simmer flame. I tested all burners and found the center burner is the issue. Also, I found rust on the cooktop. I attempted to clean the cooktop, but the rust stains were not coming off. Also found the cooktop is installed above the wall oven and I had to remove the oven to get to the model/serial placard (photos). I am ordering the cooktop and center burner valve and scheduled return service for 05/04/24. No gas leaks detected during service.; ordrng 1 W11209819 (Cooktop) and 1 W11246817 (Center valve)"

"Arrived on site to inspect dishwasher not heating/drying. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. While testing, I tested amp draw to the element and found it at 7-9amps as designed. I removed the outer door panel and tested voltage at the control and got 124V and tested ohms to the element and got 12ohms. I found the customer is not using rinse aid. I recommended the customer use rinse aid and make recommendations for use and care and advised the customer that once they begin using rinse aid and change the settings theyre using for the wash cycle and the unit continues to not dry/heat, to call our office to schedule service. No water leaks observed during service and no parts installed, job completed. No parts replaced."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the unit leaning forward badly and not leveled. Customer pointed out that there is water/ice at the bottom of the RC section. I did find water at the bottom of the RC section and the RC evap drip pan slightly bowed. I placed the unit in diagnostics and tested the unit and found the ice maker fan badly pulsating and the RC ice maker showing error code E1-no cooling. I removed and replaced the hv control and inspected the drain tube at the back of the unit and found it badly gapped (photo). I sealed the gap with silicone (photo) and cleared the water/ice from the RC section. I placed the unit back into diagnostics and tested the ice maker fan in test 36 and found the fan operating better, but it continues to pulsate. I am ordering the ice maker fan and scheduled return service for 05/13/24. I leveled the unit before leaving. No water leaks observed at the end of service. WPW10673055; ordrng 1 W10846539 (Ice maker fan) and 2 SHIMS (SHIMS)s"

"Arrived on site to inspect unit for bottom door being broke and not cooling. Upon closer inspection found incorrect model and serial confirmed with employee the unit in question was supposed be on ticket, adjusted model/ serial number. Plugged unit in compressor would kick on and off within less then a minute. Tested unit with new start device, same issue present. Found compressor creating odd humming noise before kicking off. Also found handles missing tightening portion will need to order handles for return visit as well as a sealed system job. Office to reschedule. NO PARTS USED; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler)"