"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit consistently shuts down and shows the F5E4-lid lock error. I placed the unit in diagnostics showing error code F1E2-motor drive module over voltage. I cleared the code and attempted to test and the unit failed to test. I attempted to calibrate the unit and it continued to fail. I tilted the unit back and inspected underneath and found gearcase oil on the rotor (photo) and when I removed the rotor, I found more oil on the underside of the rotor and on the gearcase spindle. Following the tech sheet for the error code, I tested the unit and found the control needed to be replaced. I removed and replaced the main control and attempted o calibrate and the unit continued to fail. I tested the lid lock and found it open. I removed and replaced the lid lock assembly and calibrated the unit and retested. Unit is operating as designed. Due to the gearcase leaking oil, I am ordering the gearcase and clutch and scheduled return service for 05/01/24 PM. No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)"

"Arrived on site to inspect refrigerator ice maker not producing fast enough. Upon further inspection, the customer advised the ice production has gotten slower than normal. When I went to test the temps in the freezer section, I found a large amount of glazing and frost on the interior of the freezer. Also found the emitter receiver boards not functioning properly. I tested the boards and found the emitter light is not coming on or flashing. Following service pointer #W11660066, I tested the emitter/receiver boards and found they are faulty. Also, per service pointer #W11685264, I inspected the unit and found the control board needs to be replaced. I am ordering the emitter/receiver boards and will return with all prescreened parts and scheduled return service for 05/01/24. No water leaks observed during service.; ordrng 1 W11629974 (Emitter/receiver)"

"Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and when I went to test the unit I found the timer knob stem broken. Also found the timer difficult to turn. Using a pair of needle nose pliers, I was able to get the timer turned to test the unit and other than the timer, the unit is operating as designed. I am ordering the timer and knob and scheduled return service for 05/01/24. November lint observed during service.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

"MBF2254HEW the sealed system has failed and will require replacement. Office to contact the customer to arrange return service, after part authorization. No leaks observed during service. ; ordrng 1 W10160407 (Compressor) and 1 12001919 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2Hours (Sealed System Service)"

"MZF34X16DW09 Arrkved to inspect cooling issue. I found the compressor would not start and made an electrical, grinding noise. A second start device did not correct the issue and the rotor was locked. Office to order sealed system part and contact he uncertain to arrange return service. No water connections to unit. Please se allow two hours for all copper, R600a system service.; ordrng 1 W11547313 (Compressor) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HourService (Sealed System) and 1 R600a (All Copper)"