"Arrived on site to inspect dryer door popping open during use. Upon further inspection, I found the unit door closed and when I went to open it, I found it difficult to open. When I went to close the door, it was difficult to close and the outer door panel would pop and buckle inward then pop back out. With the door open, I found the top left corner of the door bowed inward (photo). Customer advised their builder attempted to correct the door closing/opening issue by adjusting the hinges and they advised it opens and closes better than it did before. When I close the door and push where the strike and catch are located, the door closes but takes some force to get it to close. I am ordering the dryer front panel, inner and outer door panels, hinges, door seal and adhesive, and the spill guard seal. Office to schedule return service due to the availability of parts. No lint observed during service.; ordrng 1 W11633281 (Front panel) and 1 W11633313 (Outer door panel) and 1 WPW10463967 (Inner door panel) and 1 W10861521 (Seal/gasket) and 2 W11633119 (Hinge assembly)s and 1 WP279368 (High temp adhesive) and 1 W10316619 (Spill guard seal)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit is not cooling and not making ice. When I opened the FC door to test temps, I found a large amount of ice/frost built up on the FC evaporator cover (photo). I placed my flashlight at the bottom of the FC section and found a small gap in the gasket/mullion area. I placed my flashlight at the top of the FC section and closed the FC door and found a very large gap in the top right corner of the FC door gasket and center mullion (photo). I adjusted the top mullion and center mullion and filled the gap between the liner and chassis with manufacturer approved silicone and tested door operations. I was able to get the gap closed (photo). I placed the unit in diagnostics and tested the defrost function and the unit began to defrost as designed. Tested thermistors through the controls and found they are operating as designed. I had my customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to absorb any water that might overflow the evaporator pan and to leave the unit unplugged for 48 hours to allow the unit to defrost and then plug the unit in and allow it to cool for another 24 hours before placing food items back inside. I advised the customer to monitor the unit and if they find it not cooling again or find frost/ice built up on the freezer evaporator cover (back wall of freezer) to call our office to schedule service, at which time, returning tech will need to contact techline to report their findings. No water leaks observed during service, job completed. No parts replaced."

"Arrived on site to inspect washer lid locked and not draining. Upon further inspection, I found the lid up and no water in the tub. Customer advised they started a load and the lid locked immediately and wouldnt open. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Customer advised they found an oil like substance at the bottom of the front panel/floor and wiped it up. I tilted the unit back and found belt dust on the shield. I removed the shield and pulley and found found a small amount of oil on the underside of the pulley. I removed the actuator and cam and found more oil in the cam assembly and on the gearcase spindle. I am ordering the gearcase, cam and belt and scheduled return service for 05/07/24. Returning tech to replace the gearcase, cam and belt and calibrate before testing. No water leaks observed during service.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, clutch, slider and rotor and calibrated the unit. Tested in diagnostics showing no error codes and the unit is operating as designed. No water leaks observed during service, job completed. W10854448. W10734521. W11393684. W10754161"

"Arrived on site to inspect cooktop flames issue. Upon further inspection, the customer advised the center burner flame would turn off when putting the burner into the simmer flame. I tested all burners and found the center burner is the issue. Also, I found rust on the cooktop. I attempted to clean the cooktop, but the rust stains were not coming off. Also found the cooktop is installed above the wall oven and I had to remove the oven to get to the model/serial placard (photos). I am ordering the cooktop and center burner valve and scheduled return service for 05/04/24. No gas leaks detected during service.; ordrng 1 W11209819 (Cooktop) and 1 W11246817 (Center valve)"