Matthew Z.

Appliance Express Rated 4.9 out of 5 stars based on 343 customer reviews

We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Pflugerville, TX 78660
Matthew
Job Details: 04/30/2024
"Arrived onsite for right rear burner not functioning. Replaced element and switch. Unit is now functioning properly. Job complete. Replaced W11171119, WP3149404"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Hutto, TX 78634
Matthew
Job Details: 04/30/2024
"Arrived onsite for unit with no power. Found breaker tripped. Ran broil and was heating. Canceled and ran bake but unit tripped. Customer stated they have used unit successfully about 2 dozen times without any issues. Now breaker is tripping. Recommend builder try replacing current gfci breaker with a less problematic GE gfci breaker. If breaker is replaced and unit is still tripping, recommend returning with bake element and control. . No parts installed on this visit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Pflugerville, TX 78660
Matthew
Job Details: 04/30/2024
"Updated model number. Arrived on site for unit icemaker not making ice. Upon arrival inspected unit and found ice bin empty. Could not see receiver/emitter light on. Ran ice harvest test and unit did complete cycle. Ran a fill test and unit completed. Did record an E5 error in diagnostics but after power cycling unit and running the icemaker harvest test again the unit showed no error codes. Also, after power cycleHe emitter light was now registering. Customer will monitor . if symptoms persist, recommend returning with control, icemaker, emitter and receiver. No parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 04/30/2024
Arrived on site to replace failed gaskets. Replaced right and left RC gaskets. Molded gasket to fit. Tested and unit is functioning properly. Job complete Replaced gaskets W10830162 (2)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Matthew
Job Details: 04/30/2024
Arrived on site to replace faulty thermistor. Replaced and reassembled. Also found gap in refrigerator door seal that would have allowed some warm air migration. Molded seal to fit cabinet . Unit is functioning properly. Job complete . Installed WPW10384183
Austin, Texas
05/01/2024
Overall Experience
Me
Round Rock, Texas
04/27/2024
Matt and his trainee were punctual, courteous, professional and knowledgeable. They would stop what they were doing, look at me and pay attention to any input I offered, (requested or not). They were quick in their diagnosis and timely in the repair. I retired after 37 years in the customer service, engineering fields for Disney. I would hire both guys! You’re lucky to have them!
Overall Experience
Pflugerville, Texas
04/27/2024
You did a great job
Overall Experience
Austin, Texas
04/24/2024
The technicians were on time, they came with the parts needed, and got us back up and running quickly. Thank you!
Overall Experience
I don’t think I have a screen name.
Austin, Texas
04/17/2024
This is late because both my wife and I thought it had already been done. Matthew diagnosed the problem asap and went on to answer many questions about washing machines related to the specifics of retrofitting new equipment to a fifty year old house, the best manufacturers. Matthew was an excellent advocate for your company which we have come to rely upon. Our decisions about future appliances will relate directly to the ones Appliance Express services. We just got lucky this time to find factory authorized techs. for our KitchenAide.
Overall Experience