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Local Reviews
for Woodway, TX

Appliance Express Rated 4.8 out of 5 stars based on 14 customer reviews

Map of Woodway, TX

did a great job....went beyond what he had to do




Review of Appliance Express

I would have this young service tech back to my house anytime I had trouble with my appl. worked hard and cleaned up his own mess


Map of Woodway, TX

Great Service




Review of Appliance Express


Map of Woodway, TX

Owner




Review of Appliance Express

Fixed our dishwasher and was efficient and pleasant to work with. Relieved it was quickly solved.


Map of Woodway, TX

Ice maker replacement




Review of Appliance Express


Map of Woodway, TX

Great service!




Review of Appliance Express


Map of Woodway, TX

Timely and professional.




Review of Appliance Express

He was courteous and mindful of what we are all going through right now. He was quick and got me taken care of.


Map of Woodway, TX

Great service.




Review of Appliance Express

Tech was friendly and courteous.


Map of Woodway, TX

washer repair




Review of Appliance Express

excellent service, technician was patient and informative


Map of Woodway, TX

Disappointed customer




Review of Appliance Express

Waste of everyones time. Unable to adrdress the problem of a new Whirlpool oven installed in May 2018 that works intermittently. Oven stopped working(stays in preheating mode) Sunday thru Wednesday. Started working Wednesday evening before appointment on Thursday afternoon. Called Whirlpool service number(they are not the least interested) passes it to Appliance Express, Appliance Express has no answer,so they pass it back to Whirlpool.


Map of Woodway, TX

very organized, professional business and repairman




Review of Appliance Express

great experience, organized, professional, personable repairman!


Al was super friendly, helpful, and kind.




Review of Appliance Express


Very nice, understanding serviceman




Review of Appliance Express


GREAT SERVICE!!




Review of Appliance Express

Mike was very courteous and knowledgeable and took time to explain every thing to us.


great job




Review of Appliance Express

he explained everything and got me fixed up


Jonathan M.

Jonathan M.

REFRIGERATOR GE TFX25JRYDWW Arrived on site for a refrigerator that’s not making ice and does not cooling properly. Inspected unit and work area. Tested freezer temperature and found the freezer sitting at 15°F. Removed evaporator cover and found what appeared to be ice from water dripping all over the evaporator. The evaporator was not fully covered in frost so that indicated that there was not a defrost issue. Removed the ice build up and found the water coming from the back of the ice bin. The ice bin is missing its cap.Plugging it back in and tested the icemaker to ensure that water was not dripping from the icemaker. Everything is working as designed. Call complete.

Near Speegleville Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has another broken icemaker. Inspected unit and work area. I called tech line and spoke to Leon SR# 7729982909. He advised that there’s nothing that could be causing these icemakers to bow like they are because the icemaker tray is not wide enough to catch on anything. He advised that the issue would have to just be with the icemaker. Replaced ice maker and tested unit in a harvest test. Did not find icemaker catching on anything. Fill that unit and unit is working as designed. Cole complete.

Near Therese Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

RANGE KITCHENAID KFDC506JSS00 Arrived on site for arrange that is leaking gas. Inspected unit and work area. Customer advised that the unit isn’t leaking gas but the right front burner is taking 30 to 45 seconds to ignite properly. Tested the unit and found the igniter trying to ignite the gas but having a hard time doing so. Found no issue with clogs in the burner head. Ordering burner head and burner cap for repair. Office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11344539 (BURNER HEAD) and 1 W11344539 (BURNER CAP)

Near Sendero Ln, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for an icemaker that was broken again. Inspected unit and work area. Found icemaker arm had yanked down on the icemaker tray causing the tray to bow and break. Replaced ice maker and tested unit. Unit is now working as designed. Call complete.

Near Therese Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER MAYTAG LSE7806ACM Arrived on site for a washing machine that has a draining issue. Inspected unit and work area. Customer had cleaned out washer and unplug unit prior to service. Ran water into the tub and found the unit draining when putting it into a spin cycle. Tested the unit for the times with the customer present and unit filled agitated and drained and spun. Advise the customer that they probably fix their own issue by either cleaning out a clog or resetting the control. Unit is working as designed. Call complete.

Near Lazy Acres Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER MAYTAG LSE7806ACM Arrived on site for a washer that was not draining. Inspected unit and work area. Customer had drained out the water in the tub prior to service. Ran water into the tub and attempted to drain. Unit ran as designed. Tested the unit for other times with the customer present and the unit filled agitated then drained and spun. Customer had advised they did clean out the unit and unplug the unit and then plug it back in. I did advise that that was probably what took care of the issue either the clog in the unit or the control needing to be reset. Washer is working as designed. Advised the customer to call back if any of the other issues persist. Call complete.

Near Lazy Acres Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site for a range that is leaking hot air. Inspected unit and work area. Found outer glass door Boeing and allowing air to escape from the top and bottom. Also found the left door hinge not fully closing all the way. Advise the customer that we would need to replace both for repair.

Near Speegleville Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Tested unit and found drain pump not making any sound as it went into a drain. Found unit drain pump connector loose and not attached correctly onto the drain pump due to tension on the wire. Fixed wiring to allow less strain on the wire as the unit operates. Reconnected connector and tested unit. Unit is now working as designed. Call complete.

Near Woodland W Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both controls and console and tested unit. Unit is working as designed. Call complete.

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOD51EC0HS00 I called Techline and spoke to Dustin SR# 7729519062. He advised t this point to replace both appliance managers and the console. Ordering parts and office will need to contact customer about reschedule date due to psp item. Please schedule a visit for two hours due to limited spacing inside the kitchen area. Will require additional time to ensure proper care of the unit and surrounding area.; ordrng 1 W11261169 (cntrl-elec)

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave door that is scratched. Inspected unit and work area. Found minor scratch on the top hand of the door. Replaced microwave door and tested unit. Unit is working as designed. Call complete.

Near Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that won’t heat properly. Inspected unit and work area. Placed unit and service diagnostics and found no storage area codes. Customer advised that he does think the unit does he to some retrospect but it doesn’t dry his dishes. Ran unit through an auto test and found unit working as designed. I noticed the customer was not using rinsing and advised him of that. I also advised him of the energy efficiency ratings would not allow the heater to remain on like the older style dishwashers do. I advised him how to get his best dry out of the machine. Went over user care guide and unit is working as designed. Call complete.

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

RANGE JENN-AIR JGRP436HL00 Arrived on site for arrange that won’t turn on any of the oven capabilities. Inspected unit and work area. Customer advised that the unit is basically not turning on and the start button is completely solid on it cannot be turned off. Confirmed customers complaint and attempted to placing it in service diagnostics. Unit would not go into service diagnostics. Found none of the knob lights coming on when different selections were made. I Called Techline and spoke to Joel SR# 7729443348. He advised that this issue was most likely due to her user interface problem but to bring the main control board as well. Ordering parts and office will need to contact customer about reschedule date when parts are made available due to out of stock and PSP items. ; ordrng 1 W11356247 (UI) and 1 W11356248 (APPLIANCE MANAGER )

Near Park Wood Pl, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator that’s making a noise continuously. Inspected unit and work area. Customer showed me the noise that it was making and it was indeed the compressor making the noise. Inspected compressor area and found no refrigerant lines rubbing up against the compressor causing an abnormal rattling. Took temperatures of the freezer and refrigerator compartments and found the refrigerator at 38°F in the freezer section at -2°F. I advised the customer that the compressor was working as designed and that the noise made by the compressor was normal for this unit. I advised that I would be able to potentially add sound pads to see if that would help with the sounds but that I could not guarantee how much sound if any would be removed.

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTM354EBS3 "Arrived on site for a dishwasher that has a broken upper track. Inspected unit and work area. Customer had two upper tracks broken causing the upper racks not to sit properly or a whole dishes. Replaced both tracks and tested unit. Unit is now working as designed.

Near Woodbriar Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

FREEZER WHIRLPOOL WRS555SIHV Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the issue is not that it’s not making ice but that it won’t dispense ice. Tested unit and confirm the customers complaint of the ice dispenser not dispensing ice. Removed ice from ICE BING and checked underneath. Found ice clump covering the auger and ice bin auger as well. Removed ice and tested unit. Unit is working as designedCall complete.

Near Camden Ct Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for a washer that is leaking out of the back. Inspected unit and work area. Customer advised that the unit is leaking water only during the cleaning cycle. Please do not in service diagnostics and found an F8 E1 (long/no fill), F0 E5 (off balance load). Ran unit through and auto test and unit ran as designed. I ran the unit through a hot water valve and heater test. Unit tans as designed. Ran unit through a vent fan test and unit ran as designed. I checked the gasket for any cracks or clamp issues. Unit appears to be sealing properly. I called techline and spoke to Austin SR# 7729252348. He advised based on my findings that they have an engineering fix for this to replace the stator and remove the plastic deflector the the top of the tub (service pointer W11457481). . Replaced bellow and tested unit. Unit is working as designed. Call complete."

Near Covington Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC465HW0 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, heater, and high limit thermostat. Found thermal cut off open. Replaced thermal cut off and tested unit. Unit began to eat and is working as designed. Advised customer to have vents cleaned due to ongoing issues with blowing thermal cut off’s. Unit is working as designed. Call complete."

Near Whitehall Rd, Woodway, TX 76712
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for a dishwasher that had a broken plastic assembly on the upper rack. Arrival I found that the wheel track that mounts the upper rack to the glide rails was missing wheels that broke off. I replaced it just a kitten in stoppers to the upper rack in order to ensure that this wouldn’t happen again unit is now functioning as designed call complete

Near Yellowstone Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Replaced ice maker and tested unit. Unit is harvesting and filled as designed. Call complete.

Near Therese Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that’s not sealing properly. Inspected unit and work area. Found freezer frost free but customer advised that a few weeks ago it had frosted up on the top where the gasket wasn’t aligning properly. He advised that he had been trying to fiddle with the gasket to try to make it sealed but it’s had icicles hanging from the top of the freezer. Found gasket not fully engaged on the door and removed all water/ice debris. Checked unit for gasket seals around the unit and unit is working as designed. Call complete.

Near Bradford Square, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WMHA9019HZ "Arrived on site for a microwave that was having issues with the display. Inspected unit and work area. The builder advise that the unit had lines going across the screen and nothing was working for 24 to 48 hours. He advised that two days ago, the customer who purchased a home started pressing some buttons and the unit is now working as designed. They wanted to make sure that the unit was working properly so they kept a call. Found the unit is a Wi-Fi unit and is not hooked up to Wi-Fi. Checked stored error codes on the unit and found no error codes. Tested unit several times and u it is working as designed. I advise the customer that with all Wi-Fi appliances, they need to get their unit hooked up to Wi-Fi to ensure the unit works properly and has all the necessary and applicable updates needed for the controls. Customer was trying to set up her account through the online world pool app but was unable to because she has a prior account with whirlpool. I

Near Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed in in-service diagnostics. Ran a diagnostics auto test and unit ran as designed. Ran unit through a normal cycle and unit did not fill. Play Stena back in the service diagnostics and found no storage area codes but unit would not fill in the auto test any further. I called tech line and spoke to Austin SR# 7728660155. He had me check several components again and advised to go ahead and replace the dispenser motor due to it seemingly almost being shorted and advised that it is possible the detergent motor killed off the control. He advised to replace both detergent motor and control one last time and if further issues persist, they would submit the unit into review. Ordering parts and will return on 9/18. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11120155 (control-elect)"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that’s making a noise during operation. Inspected unit and work area. Tested unit in a normal high heat timed dry cycle. Found noise appearing to be cabinet rattling. Added sound pads to unit and tested unit. Unit is working as designed. Call complete.

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG PTB1953GRW "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, capacitor, and coupler and placed into under a vacuum. Unit would not hold a vacuum. Attempted to check welds and all welds were good. Ran a sweep charge into the unit and found unit leaking down from the cap tube inside the cabinet .

Near Sunn Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesn’t work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for a dishwasher that still not feeling. Inspected unit and work area. Tested unit and confirmed the no-frills situation with the dishwasher. Replaced fill valve and tested unit. Unit still would not turn on. Checked voltage going to the fill valve and found the fill valve not receiving proper voltage. Found voltage going to the float switch. Replaced float switch and tested unit. Unit still had no voltage going to the valve. Will need to contact tech line about that issue due to control being replaced twice, fill valve, and float switch. Will need further assistance for further repairs.; saved tckt"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door assembly and tested unit. Unit is working as designed. Call complete.

Near Sendero Ln, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit began to fill and re-circulate water. Unit is working as designed. Call complete.

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site to install previously ordered parts. Inspected unit and work area. Replaced microwave large bore and lever and tested unit. Unit latched better but found door latch spring had broken inside the door and will need replacement. Ordering door assembly and office will need further authorization for repair and to contact customer when part becomes available. ; ordrng 1 WB56X24439 (door asm)

Near Sendero Ln, Woodway, TX 76712
Tyler  G.

Tyler G.

OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for double wall oven that had no power door was locked and would not turn on. After further inspection I found that the issue was that there was a TOD sensor on the back of the upper oven that had blown from the self-cleaning feature and was not allowing the oven to kick on the upper side but whatever I try to place to use the house and noticed that there is no power getting to the main control board I found at the thermal fuse that is wired into the main power lineWas also blown and will need to be replaced before we can get power to the main control and pull the chassis oven we will need to return with the TOD sensor as well as a thermal fuse to the main control. Customer is also aware that because there is no power getting to the main control through that thermal fuse that there is a possibility more issues could arise after we install these parts.; ordrng 1 W11025102 (fuse-thrml)

Near Speegleville Rd, Woodway, TX 76712
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site to repair washer that need a new UI control. After installing the UI panel control I replug the machine and reset it to factory settings and test the unit out on multiple cycles and the unit is now displaying the proper times on the copper cycles and he’s not giving any kind of weird out of the ordinary lengthy amount of time for Short or longer cycles. Unit functioning as designed called

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washing machine that is making a loud sound. Inspected unit and work area. Customer advised that the issue is with a loud sound when they first start the cycle. Started in normal cycle and found the drain pump kicking on before it would go into a fill. Customer advised that was the sound they were hearing. I advised him that this is a normal sound on these units. Placed unit in service diagnostics and found an F5 E2 (door lock error) and F0 E1 (load detected during the washer clean cycle) error codes. Placed unit in an auto test and unit ran as designed. Tested unit door lock several times and could not replicate fault. Advised the customer that if she wanted to replace her drain pump, we could. However, I could not guarantee how much quieter it would be.

Near Buckingham Ct, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site for microwave that’s not powering on. Inspected unit and work area. Customer advised that the issue was not with the unit towering on but with the door not shutting properly. Inspected door switches and found top door switch completely missing. It appears that the whole inner door lock latch board is broken. Ordering parts and office will need to reschedule customer due to out of stock parts. ; ordrng 1 WB02X21661 (microwave latch boar) and 1 WB06X10684 (lever) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter)

Near Sendero Ln, Woodway, TX 76712