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for Woodway, TX
Amy - Woodway, TX
Timely and professional.
Todd - Woodway, TX
He was courteous and mindful of what we are all going through right now. He was quick and got me taken care of.
Richard - Woodway, TX
Tech was friendly and courteous.
Michelle - Woodway, TX
excellent service, technician was patient and informative
Sharon - Woodway, TX
Waste of everyones time. Unable to adrdress the problem of a new Whirlpool oven installed in May 2018 that works intermittently. Oven stopped working(stays in preheating mode) Sunday thru Wednesday. Started working Wednesday evening before appointment on Thursday afternoon. Called Whirlpool service number(they are not the least interested) passes it to Appliance Express, Appliance Express has no answer,so they pass it back to Whirlpool.
very organized, professional business and repairman
Emily - Woodway, TX
great experience, organized, professional, personable repairman!
Al was super friendly, helpful, and kind.
Alisha - Woodway, TX
Very nice, understanding serviceman
Linda - Woodway, TX
Joe - Woodway, TX
Mike was very courteous and knowledgeable and took time to explain every thing to us.
Felipe - Woodway, TX
he explained everything and got me fixed up
WASHER MAYTAG MVWB835DW4 "Random site for washer that is showing an LF code. Inspected unit and work area. Placing it in service diagnostics and found an F8 E1 (low/no fill), F3 E2 (inlet water temperature fault), and F7 E0 (loss of power) error codes. Tested unit in Emmanuel fill and found the cold water valve buzzing but not drawing and water. Replaced inlet water valve and tested unit. Unit working as designed. Call complete."
WASHER MAYTAG MVWC565FW1 arrived onsite and found unit operating with pinched hose preventing hot water from flowing. Unit will now operate properly.
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Tested voltage at the terminal block and found proper voltage tested thermal cut off, heater, High limit thermostat, and fuse. Found thermal cut off open. Replace thermal cut off and tested unit. Unit is working as designed. Advised customer to get an aluminum vent hose due to their hose being too long and slightly kinked due to size. Call complete."
DRYER MAYTAG MEDX655DW0 Arrived on site for dryer that is making a thumping sound. Inspected unit and work area. Customer advised before the issue started that they heard what sounded like a belt slipping. Manually spun drum and heard the unit squeak when it got to a certain point all the way around the drum. Removed front panel and basket and found two rollers that were hard to turn. Replaced rollers and belt and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MVWC565FW2 "Arrived on site for washer that is making a thumping noise. Inspected unit and work area. Placed unit and service diagnostics and found an F0 E5 (unbalanced load). I ran the unit through an auto test and high speed spin. Unit worked as designed. Advised customer to make sure she washed “like clothes” with each other like towels with towels or jeans and cottons with cottons. I also instructed her that if the issue came about again when she did have like clothes together, to stop the machine and check for any areas where clothes may be clumping on one side to cause this issue and redistribute the c,others evenly for proper spin. Call complete."
ICE MACHINE WHIRLPOOL KUID308HPS00 Arrived on site for ice machine that was producing small pieces of ice and had cloudy ice. Inspected unit and work area. Found unit had been producing good quality ice. Customer stated it only grew to where it is now over the past 3 days after they cleaned it a week ago. I ran the unit through a diagnostic cycle and found no problems with the unit. I called Techline and spoke to Scott SR# 7727439970. He advised this issue is an issue with the water coming into the unit since everything is working as designed. Adjusted the ice thickness for the customer and call complete. Customer w
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher that had murky water at the bottom. Inspected unit and work area. Customer advised the unit had not been used in some time and her dishes that were left in it were molded over. Unit had water at the bottom of dishwasher. Placed unit in a drain and heard a buzzing but did not get any water flow through the drain hose. Tested drain pump for continuity and found it open. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
RANGE JENN-AIR JGS8850ADB site to install previously diagnosed parts. Inspected unit and work area. Replaced oven sensor and tested unit unit is working as designed. Call complete.
RANGE JENN-AIR JGS8850ADB "Arrived on site for range that was having an F1-1 and F3-1 codes. Inspected unit and work area. Found oven sensor shorted out.; ordrng 1 12001655 (sensor,oven)"
WASHER MAYTAG MVWB835DW4 "Arrived on site for washer that would not fill. Inspected unit and work area. Please do unit in service diagnostics and found an F3 E2 (water inlet temperature fault), F0 E4 (spin limited by water temperature), and F2 E1 (stuck key) error codes. Tested unit in manual test on both hot and cold valves. Found the cold water buzzed but barely drew in any water and the hot water valve did not produce water at all. Replaced inlet water valve and tested unit. Unit is working as designed. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for dryer that would not close. Inspected unit and work area. Found catch not working properly. Replaced catch and tested unit. Unit worked as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator that is freezing items. Inspected unit and work area. Two attempts in the refrigerator and freezer compartment and found temperatures at 38°F and 2°F. Customer explained that the refrigerator is intermittently freezing items on all shelves. Tested dampener door and found it working properly. Tested resistance on the refrigerator compartment thermistor and found 2 ohms. Tested voltage going to the thermistor and found the RC thermistor being sent 1.12 V DC. Replaced control and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was spinning unbalanced loads. Inspected unit and work area. Place unit in service diagnostics and found no error codes. Ran an auto cycle and the unit operated as designed. Customer showed me a video of the unbalanced load. Pulled off front panel and inspected shocks and suspension. All checked good. Ran a load with clothes in a regular cycle and then a drain and spin. Unit feet were unbalanced. Leveled the washer and tested unit. Unit is operating as designed. Call complete.
WASHER MAYTAG MVWB865GW0 Arrived on site to install previously diagnosed parts. Replaced both agitator in basket and tested unit. Unit is working as designed. Ran a calibration cycle and call complete.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was still walking. Inspected unit in work area. Found feet on level again and adjusted them all the way down to the floor. Tested unit in diagnostics mode and found unit to be working as designed. Had customer run through a quick wash with sheets and towels and found the unit to vibrate but not walk. Tightened the screws from pedisol to washer and unit operated as designed. Call complete.
WASHER MAYTAG MVWB865GW0 "Arrived onsite for washer with plastic pieces broken into the unit. Inspected unit and work area. Customer showed me the spaced where there are 3 pieces missing from the basket inner ring (see photos). She said they were found in her washer after running through several loads after the prior repair and assumed it was from the last job. I called Techline and spoke to Scott SR# 7727016528. I advised her that in order to do this repair, we would need another agitator to replace the current. Ordering agitator and will be back on; ordrng 1 W11161960 (agitator)"
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer that was unbalanced and walking across the room. Inspected unit in work area. Found washer unlevel and adjusted the feet. Place the unit in service diagnostic mode and found an F8 E1 (long/no fill). Tested unit and service diagnostics mode auto test and unit worked as designed. Tested unit on test seven for spin and unit operating as designed. Call complete.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer that would not dry clothes during a regular cycle. Inspected unit and work area. Customer explained that timed dry was the only setting that it would work. Tested unit and found dryer heating in time to drive but limited heating and other cycles. Check thermal fuse, and thermal cut off. Both tested good. Checked thermistor and found it open. Replaced thermistor and tested unit. Unit was also I level. Reset level on dryer and tested with a few clothing items. Unit worked as designed. Call complete."
MICROWAVE WHIRLPOOL JMW9530DAS30 "Arrived on site for microwave that was turning on intermittently by itself. Inspected unit in work area. Call tech line and spoke to David SR# 7726910932. He advised to replace the Console.
WASHER WHIRLPOOL WFW5620HW0 "Arrived to install previously ordered parts.AB and I disassembled the unit and installed the tub, spring, bellow.W11314652 was damaged in box.Reassembled the unit and unit tested as designed.All water lines were dry at the end of service.Customer satisfied.Job complete"
MICROWAVE KITCHENAID KMHC319ESS3 Arrived to inspect microwave not starting and light staying on.Confirmed the complaint and checked the interlocks and found the bottom interlock wasn’t engaged.Corrected the issue and unit now operates as designed.Customer satisfied.Job complete
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dry not stopping found bad timer replaced part ran unit all worked great
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site complaint was dishwasher would not turn found the UI bad replaced the part ran unit customer gonna call back in if it happens again all lines are dry
DRYER MAYTAG MEDC465HW0 Arrived on site complaint was dryer was not heat properly put my thermometer in their dryer was getting too hot need a vent cleaning let know customer to call the maintenance people for the apartment
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived onsite to install new FC door. Removed an replaced door. Reassembled. Customer satisfied with replacement. All water connections were dry at time of service.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived to inspect dishwasher with no power.Place the unit in diagnostic test mode and unit tested as designed.Customer arrived and I ran diagnostics again and unit still tested as designed.Customer advised the unit is linked to a GFCI outlet located nearby.He will find another plug that is non GFCI to see if the problem continues and seek an electrician to change the power source out.Unit responded to all commands on this date.Problem is electrical, not mechanical.All water lines were dry at the end of service.Job complete"
VENTHOOD JENN-AIR JXW8536DS0 Arrived onside for customer complaint of venthood not coming on. Unit was uninstalled when arrived. Removed and replaced not control and UI assembly. Reassembled and tested and found no response. Found unit getting 120v.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived onsite for customer complaint of French door refrigerator RC section not cooling properly. Confirmed issue. Removed evaporator, defrosted evaporator and installed new replacement. Also found rust spots on FC door along with small ding. Ordering new FC door as well.All water connections were dry at time of service.; ordrng 1 W10849523 (dor-fip FC)"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived to inspect humming noise from refrigerator.Ran diagnostics test mode and received NO error codes.Customer instructed this is normal sounds the unit make from the sealed system components.All water lines were dry at the time of service.Job complete
WASHER MAYTAG MVWB835DW4 Arrived onsite for customer of top load washer unlevel and wobbling when spinning. Found legs are off balance.Was able to adjust feet. Found washer now level with floor. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer not draining.Ran diagnostics test mode and unit did not drain.Removed and replaced the drain pump.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service Customer satisfied JOB COMPLETE
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived to inspect refrigerator ice maker issues.Ran diagnostics test mode and all functions of the unit are working properly.Customer instructed on unit Al water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived onsite to install new control box and thermistor to SxS refrigerator from prior visit’s diagnosis. Removed and replaced control box and thermistor. Checked and incoming voltage to new thermistor and control. Voltage checks ok. Unit is cooling as intended. No other issues found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 When arrived, found unitnis cooling properly. Found RC @ 37F and FC @ 0F. Also found full bin of ice. Called WPL Techline Checked control voltage to thermistor and found 0v. Confirmed control issue. Ordering control and thermistor to complete repair. All water connections were dry at time of service.; ordrng 1 W11203924 (contrl-box) and 1 WPW10384183 (thermistor)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "Arrived to inspect side by side refrigerator not cooling properly.Confirmed the complaint and immediately checked interior temperatures of both the refrigerator and freezer sections.Got 55 in the refrigerator and 35 in the freezer cabinet.Removed the evaporator panel to access the evaporator to check frost pattern and the pattern was not very defined.Removed back cover to unit and checked the condenser motor fan, which was running, but the compressor was extremely hot to the touchOrdering compressor, access valve and dye drier. CNOTE 2 hours CNOTE Sealed System Tech.ordrng 1 876765 (TUBE KIT) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2HOURS) and 1 W10309988 (COMPRESSOR ) and 1 W11179385 (DRIER-TUBE)"