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Local Reviews
for Woodway, TX

Appliance Express Rated 4.7 out of 5 stars based on 11 customer reviews

Map of Woodway, TX

Ice maker replacement




Review of Appliance Express


Map of Woodway, TX

Great service!




Review of Appliance Express


Map of Woodway, TX

Timely and professional.




Review of Appliance Express

He was courteous and mindful of what we are all going through right now. He was quick and got me taken care of.


Map of Woodway, TX

Great service.




Review of Appliance Express

Tech was friendly and courteous.


Map of Woodway, TX

washer repair




Review of Appliance Express

excellent service, technician was patient and informative


Map of Woodway, TX

Disappointed customer




Review of Appliance Express

Waste of everyones time. Unable to adrdress the problem of a new Whirlpool oven installed in May 2018 that works intermittently. Oven stopped working(stays in preheating mode) Sunday thru Wednesday. Started working Wednesday evening before appointment on Thursday afternoon. Called Whirlpool service number(they are not the least interested) passes it to Appliance Express, Appliance Express has no answer,so they pass it back to Whirlpool.


Map of Woodway, TX

very organized, professional business and repairman




Review of Appliance Express

great experience, organized, professional, personable repairman!


Map of Woodway, TX

Al was super friendly, helpful, and kind.




Review of Appliance Express


Map of Woodway, TX

Very nice, understanding serviceman




Review of Appliance Express


Map of Woodway, TX

GREAT SERVICE!!




Review of Appliance Express

Mike was very courteous and knowledgeable and took time to explain every thing to us.


great job




Review of Appliance Express

he explained everything and got me fixed up


Jonathan M.

Jonathan M.

FREEZER WHIRLPOOL WRS555SIHV Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the issue is not that it’s not making ice but that it won’t dispense ice. Tested unit and confirm the customers complaint of the ice dispenser not dispensing ice. Removed ice from ICE BING and checked underneath. Found ice clump covering the auger and ice bin auger as well. Removed ice and tested unit. Unit is working as designedCall complete.

Near Camden Ct Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for a washer that is leaking out of the back. Inspected unit and work area. Customer advised that the unit is leaking water only during the cleaning cycle. Please do not in service diagnostics and found an F8 E1 (long/no fill), F0 E5 (off balance load). Ran unit through and auto test and unit ran as designed. I ran the unit through a hot water valve and heater test. Unit tans as designed. Ran unit through a vent fan test and unit ran as designed. I checked the gasket for any cracks or clamp issues. Unit appears to be sealing properly. I called techline and spoke to Austin SR# 7729252348. He advised based on my findings that they have an engineering fix for this to replace the stator and remove the plastic deflector the the top of the tub (service pointer W11457481). . Replaced bellow and tested unit. Unit is working as designed. Call complete."

Near Covington Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC465HW0 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, heater, and high limit thermostat. Found thermal cut off open. Replaced thermal cut off and tested unit. Unit began to eat and is working as designed. Advised customer to have vents cleaned due to ongoing issues with blowing thermal cut off’s. Unit is working as designed. Call complete."

Near Whitehall Rd, Woodway, TX 76712
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for a dishwasher that had a broken plastic assembly on the upper rack. Arrival I found that the wheel track that mounts the upper rack to the glide rails was missing wheels that broke off. I replaced it just a kitten in stoppers to the upper rack in order to ensure that this wouldn’t happen again unit is now functioning as designed call complete

Near Yellowstone Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Replaced ice maker and tested unit. Unit is harvesting and filled as designed. Call complete.

Near Therese Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that’s not sealing properly. Inspected unit and work area. Found freezer frost free but customer advised that a few weeks ago it had frosted up on the top where the gasket wasn’t aligning properly. He advised that he had been trying to fiddle with the gasket to try to make it sealed but it’s had icicles hanging from the top of the freezer. Found gasket not fully engaged on the door and removed all water/ice debris. Checked unit for gasket seals around the unit and unit is working as designed. Call complete.

Near Bradford Square, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WMHA9019HZ "Arrived on site for a microwave that was having issues with the display. Inspected unit and work area. The builder advise that the unit had lines going across the screen and nothing was working for 24 to 48 hours. He advised that two days ago, the customer who purchased a home started pressing some buttons and the unit is now working as designed. They wanted to make sure that the unit was working properly so they kept a call. Found the unit is a Wi-Fi unit and is not hooked up to Wi-Fi. Checked stored error codes on the unit and found no error codes. Tested unit several times and u it is working as designed. I advise the customer that with all Wi-Fi appliances, they need to get their unit hooked up to Wi-Fi to ensure the unit works properly and has all the necessary and applicable updates needed for the controls. Customer was trying to set up her account through the online world pool app but was unable to because she has a prior account with whirlpool. I

Near Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and placed in in-service diagnostics. Ran a diagnostics auto test and unit ran as designed. Ran unit through a normal cycle and unit did not fill. Play Stena back in the service diagnostics and found no storage area codes but unit would not fill in the auto test any further. I called tech line and spoke to Austin SR# 7728660155. He had me check several components again and advised to go ahead and replace the dispenser motor due to it seemingly almost being shorted and advised that it is possible the detergent motor killed off the control. He advised to replace both detergent motor and control one last time and if further issues persist, they would submit the unit into review. Ordering parts and will return on 9/18. ; ordrng 1 W10861000 (detergent dispenser) and 1 W11120155 (control-elect)"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that’s making a noise during operation. Inspected unit and work area. Tested unit in a normal high heat timed dry cycle. Found noise appearing to be cabinet rattling. Added sound pads to unit and tested unit. Unit is working as designed. Call complete.

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG PTB1953GRW "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, capacitor, and coupler and placed into under a vacuum. Unit would not hold a vacuum. Attempted to check welds and all welds were good. Ran a sweep charge into the unit and found unit leaking down from the cap tube inside the cabinet .

Near Sunn Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "I called tech line and spoke to Dave SR# 7728660155. He had me running several checks through the wire harness in to the diverter and 0WI sensor. All checked good. He advised that the only thing he can think of is that the control was knocked out by the bad fill valve prior and now that we have a good fill valve in the unit, the only thing left would be the new control. He advised if this doesn’t work, he would advise engineering to review the item due to ongoing issues and no other issues present. Ordering parts and rescheduled customer; ordrng 1 W11120155 (control-elect)"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for a dishwasher that still not feeling. Inspected unit and work area. Tested unit and confirmed the no-frills situation with the dishwasher. Replaced fill valve and tested unit. Unit still would not turn on. Checked voltage going to the fill valve and found the fill valve not receiving proper voltage. Found voltage going to the float switch. Replaced float switch and tested unit. Unit still had no voltage going to the valve. Will need to contact tech line about that issue due to control being replaced twice, fill valve, and float switch. Will need further assistance for further repairs.; saved tckt"

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door assembly and tested unit. Unit is working as designed. Call complete.

Near Sendero Ln, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit began to fill and re-circulate water. Unit is working as designed. Call complete.

Near Stone Briar Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site to install previously ordered parts. Inspected unit and work area. Replaced microwave large bore and lever and tested unit. Unit latched better but found door latch spring had broken inside the door and will need replacement. Ordering door assembly and office will need further authorization for repair and to contact customer when part becomes available. ; ordrng 1 WB56X24439 (door asm)

Near Sendero Ln, Woodway, TX 76712
Tyler  G.

Tyler G.

OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for double wall oven that had no power door was locked and would not turn on. After further inspection I found that the issue was that there was a TOD sensor on the back of the upper oven that had blown from the self-cleaning feature and was not allowing the oven to kick on the upper side but whatever I try to place to use the house and noticed that there is no power getting to the main control board I found at the thermal fuse that is wired into the main power lineWas also blown and will need to be replaced before we can get power to the main control and pull the chassis oven we will need to return with the TOD sensor as well as a thermal fuse to the main control. Customer is also aware that because there is no power getting to the main control through that thermal fuse that there is a possibility more issues could arise after we install these parts.; ordrng 1 W11025102 (fuse-thrml)

Near Speegleville Rd, Woodway, TX 76712
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site to repair washer that need a new UI control. After installing the UI panel control I replug the machine and reset it to factory settings and test the unit out on multiple cycles and the unit is now displaying the proper times on the copper cycles and he’s not giving any kind of weird out of the ordinary lengthy amount of time for Short or longer cycles. Unit functioning as designed called

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washing machine that is making a loud sound. Inspected unit and work area. Customer advised that the issue is with a loud sound when they first start the cycle. Started in normal cycle and found the drain pump kicking on before it would go into a fill. Customer advised that was the sound they were hearing. I advised him that this is a normal sound on these units. Placed unit in service diagnostics and found an F5 E2 (door lock error) and F0 E1 (load detected during the washer clean cycle) error codes. Placed unit in an auto test and unit ran as designed. Tested unit door lock several times and could not replicate fault. Advised the customer that if she wanted to replace her drain pump, we could. However, I could not guarantee how much quieter it would be.

Near Buckingham Ct, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE GE JNM1541DM4BB Arrived on site for microwave that’s not powering on. Inspected unit and work area. Customer advised that the issue was not with the unit towering on but with the door not shutting properly. Inspected door switches and found top door switch completely missing. It appears that the whole inner door lock latch board is broken. Ordering parts and office will need to reschedule customer due to out of stock parts. ; ordrng 1 WB02X21661 (microwave latch boar) and 1 WB06X10684 (lever) and 2 WB24X10180 (microwave primary sw)s and 1 WB24X10181 (switch monitor inter)

Near Sendero Ln, Woodway, TX 76712
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site for washer that was making clicking noises and not allowing the door to lock properly. After running diagnostics I could not find any error codes but I did find that the Main control was sending the full amount of power To the door latch itself I ended up replacing the door latch and was able to test the machine the door now locks and the washer continues advancing to cycles just as it should but we will need to return with a user interface and possibly the Acu because there appears to be an issue with selecting cycles and it showing the exact time of how long the cycles will take. Office to reschedule after verifying when we can get parts; ordrng 1 W10433195 (console) and 1 W10750487 (panel-cntl) and 1 W11031839 (cntrl-elec)

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced console and tested unit. Unit is working as designed. Call complete.

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install PVC diagnosed parts. Inspected unit and work area. Replaced outer glass door, hinges, and nameplate and reassembled unit unit is opening and closing as designed. Call complete."

Near Glenview Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDT750SAHB0 Arrived on site for dishwasher that’s not completing cycles. Inspected unit and work area. Tried to place an in-service diagnostics in unit would not show that the door was closed again. Tested resistance through the latch and found it within range. Looked at the text sheet and found only other issue could be with the control. Customer also indicated that the dispenser was not working and opening. The dispenser and door switch are on the same connector at the control. Replaced control and tested unit. Unit is working as designed. Call complete.

Near Speegleville Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts. Inspected unit and work area..; ordrng 1 W11110283 (glass-door)

Near Glenview Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW97HEDBD0 "Arrived on site for washing machine that is throwing an F3E1 coInspected unit and work area. Please do not in service diagnostics and found an F3E1 (water pressure system fault) error code. Play Steven and auto testing unit ran as designed. During wash cycle, noticed an over sudsing issue. See photos. I call tech line and spoke Kathy SR# 7728349598. She had me run several tests and found the unit using too much detergent causing the oversuds issue and error code. She advised the customer needed to be on a 6x detergent concentrate and soft water settings. I change the settings and advise the customer of the issue. The customer did state that she was on a water softener and that she had left the settings that the prior technician had done on her unit. I advised her that the settings only change after you start each cycle and that each cycle will remember the settings it was used at the last time. I advised her that every single cycle she runs that is differ

Near Star Canyon Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived onsite for oven that has a broken door. Inspected unit and work area. Found left side hinge locked and jammed into the glass door housing. Attempted to remove hinge but was unable to. I called Techline and spoke to Dustin SR# 7728301488. He advised to replace the outer glass door that holds the hinges, the name plate, and bring both hinges for full repair. Ordering parts but parts are out of stock and a PSP item. Therefore, the office will need to contact customer about the reschedule date once parts become available. ; ordrng 1 W11110281 (glass-door) and 1 W11178521 (nameplate)"

Near Glenview Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for oven that has the light button not working properly and had a bake element stay on after turning the unit off. Inspected unit and work area. Customer advised that the bake element staying on only happened one time a little over a week ago and hasn’t happened since but that the light on his control panel sometimes was glitching and turning itself on or off without being pressed. I placed unit in service diagnostics and found no stored error codes. Tested unit light button and unit worked as designed. I did notice the panel showing the light had been turned off a second time 10 seconds after turning it off and having the display tell me it was off. I called Techline and spoke to Steve SR# 7728283426. He advised to go ahead and replace the console due to the panel glitching from time to time. Ordering panel and office will need to reschedule customer due to part being out of stock.; ordrng 1 CNOTE ) and 1 W11297709 (console)

Near Sorrento Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WOC75EC7HS03 Arrived onsite for microwave that won’t heat. Inspected unit and work area. Customer advised that the microwave guide cover had been burnt. Inspected inner cavity and found arcs inside the inner liner. See photo. I called Techline and spoke to Robert SR# 7727974991. He had me video chat him and advised the unit had definitely raced against the wave guide and the inner liner.

Near Westlane Cir, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB835DW4 "Random site for washer that is showing an LF code. Inspected unit and work area. Placing it in service diagnostics and found an F8 E1 (low/no fill), F3 E2 (inlet water temperature fault), and F7 E0 (loss of power) error codes. Tested unit in Emmanuel fill and found the cold water valve buzzing but not drawing and water. Replaced inlet water valve and tested unit. Unit working as designed. Call complete."

Near Lane Dr, Woodway, TX 76712
Wesley P.

Wesley P.

WASHER MAYTAG MVWC565FW1 arrived onsite and found unit operating with pinched hose preventing hot water from flowing. Unit will now operate properly.

Near Brookwood Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage at the wall and found proper voltage. Tested voltage at the terminal block and found proper voltage tested thermal cut off, heater, High limit thermostat, and fuse. Found thermal cut off open. Replace thermal cut off and tested unit. Unit is working as designed. Advised customer to get an aluminum vent hose due to their hose being too long and slightly kinked due to size. Call complete."

Near Whitehall Rd, Woodway, TX 76712
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDX655DW0 Arrived on site for dryer that is making a thumping sound. Inspected unit and work area. Customer advised before the issue started that they heard what sounded like a belt slipping. Manually spun drum and heard the unit squeak when it got to a certain point all the way around the drum. Removed front panel and basket and found two rollers that were hard to turn. Replaced rollers and belt and tested unit. Unit is working as designed. Call complete.

Near Estates Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC565FW2 "Arrived on site for washer that is making a thumping noise. Inspected unit and work area. Placed unit and service diagnostics and found an F0 E5 (unbalanced load). I ran the unit through an auto test and high speed spin. Unit worked as designed. Advised customer to make sure she washed “like clothes” with each other like towels with towels or jeans and cottons with cottons. I also instructed her that if the issue came about again when she did have like clothes together, to stop the machine and check for any areas where clothes may be clumping on one side to cause this issue and redistribute the c,others evenly for proper spin. Call complete."

Near Tejas Dr, Woodway, TX 76712
Jonathan M.

Jonathan M.

ICE MACHINE WHIRLPOOL KUID308HPS00 Arrived on site for ice machine that was producing small pieces of ice and had cloudy ice. Inspected unit and work area. Found unit had been producing good quality ice. Customer stated it only grew to where it is now over the past 3 days after they cleaned it a week ago. I ran the unit through a diagnostic cycle and found no problems with the unit. I called Techline and spoke to Scott SR# 7727439970. He advised this issue is an issue with the water coming into the unit since everything is working as designed. Adjusted the ice thickness for the customer and call complete. Customer w

Near Escondida Ct, Woodway, TX 76712