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for Wimberley, TX
Linda - Wimberley, TX
Loved the service! I knew when to expect Brandon, he let me know when he was 15 min. out. He was very professional, knowledgeable and easy to talk to. Listened to what was happening and checked all the systems. Found the problem and replaced the part. Refrigerator works great now. No frozen foods in refrigerator. Thank you Brandon. Won’t hesitate to reference you!
Nancy - Wimberley, TX
Diego Gomez came to my home for a service call for my refrigerator as it wasn't defrosting. I had had a service man to my house on two previous occasions for the same issue. Diego diagnosed the problem and made the needed repairs very quickly. So far my refrigerator has maintained the proper temperature. I surely hope the problem has been resolved.
Jerry - Wimberley, TX
Kevin was great. First of all, he wore booties over his shoes when he came in so as not to track outside mud and dirt into the house. He took the time to go over every aspect of the reported problem to make sure I was happy with the work being done. He also answered any and all questions I had, not only about the refrigerator that I had him out for, but for the dishwasher as well. Wish I could have him come work on all of my appliance issues.
Mason - Wimberley, TX
Mauricio - Wimberley, TX
Carolyn - Wimberley, TX
Washer issue fixed and working!
Pippa - Wimberley, TX
Great service. Issue addressed swiftly and fixed without a wait for parts. Robert advised on settings for my machine also and ran thru various setups that will help smooth operations in future. Great! Don't know costs warranty call out
Alana - Wimberley, TX
Kevin did a great job. He was pleasant and professional, explained the problem and the solution. We were more than pleased.
Great Service by a Real Pro
Janet - Wimberley, TX
Robert - Wimberley, TX
Very personable. Great knowledge and profession able.
Sam - Wimberley, TX
Deborah - Wimberley, TX
Gordon - Wimberley, TX
Marianne - Wimberley, TX
Brandon was friendly, knew what the problem was and fixed it in a flash!
Elizabeth - Wimberley, TX
Fast and its fixed!
Tom - Wimberley, TX
Brandon came in, put on booties to protect the floor and got to work. Changed the element and control and then was gone. It took just a short time and my stove works as intended. that is what you want your repair people to do
Great Service by a Real Pro
Janet - Wimberley, TX
Gordon - Wimberley, TX
Diego was great! Skilled, pleasant and fast!
Punctual, competent, professional
Gayla - Wimberley, TX
Diego was very good and fast with his service. Answered all questions and friendly.
Wade - Wimberley, TX
The technician was extremely knowledgeable and helpful with explanation of what was going on with the dishwasher. Really appreciated his patients and timeliness with the repair.
Marion - Wimberley, TX
Timely, polite, quick and professional. The only thing that would have made everything perfect would Have been an earlier appointment. Whirlpool is not open on the weekend so I could not call to schedule until Monday, getting the first available appt on Wednesday. Diego was outstanding. He could not have been better.
Sandra - Wimberley, TX
Diego was very nice and did an excellent job
Technician Professional, Knowledgable, and Courteous
Cathleen - Wimberley, TX
Brandon was very patient explaining how the digital oven heats and works, as well as providing an understanding of how the oven thermometer I purchased works. The variance of temperatures has been an ongoing issue, and unfortunately is still is a problem, as far as I can tell. I will be documenting/monitoring & contacting Whirlpool with the results. If we need service again, I hope it's Brandon who's sent out!!!
Dennis - Wimberley, TX
My range oven broke. I called Whirlpool and was referred to Appliance Express. My first encounter with this company. A class act from the start. Everyone I talked to oozed a professional attitude, knew what the issue could be and was. and then they fixed it. Both field reps who visited my home to apply the remedy were efficient, knowledgeable and, importantly, really nice guys. I would recommend this company without hesitation. This was an Extended Warranty reward.
Sarah - Wimberley, TX
Simple job simpley fixed!
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for customer complaint of loud noise during spin. I cleaned out debris inside of door bellow, could not duplicate loud noise. Instructed customer to clean unit, and video record the noise if it happens again."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of freezing inside fresh food section, found control board not reading thermistor properly, I replaced control board, unit tested good."
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site for customer complaint of upper rack falling off, found broken right track, I replaced track, unit tested good."
COOKTOP JENN-AIR JES9800CAF00 "Arrived on site for customer complaint of broken cooktop I replaced cooktop, tested good
DISHWASHER KITCHENAID KDTE204ESS1 Arrived on job for complaints of water not draining. Opened drain pump and found debris/broken propeller. Replaced drain pump and ran diagnostics. Passed no leaks detected
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Check for no cool issues. Found evaporator in refrigerator compartment frozen over completely. Found bad thermistor evaporator. Replaced harness and located thermistor in correct spot. All functions tested OK. No leaks present. Job complete
WASHER MAYTAG MVWB765FW1 "Arrived on site. Check for hot water issues. Found error code for bad water valve thermistor nReplaced water valve assembly and cycled, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site and inspected refrigerator and found door is dragging and not closing properly, corrected door and it is now closing correctly. Corrected all handles, No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDF560SAFM2 "Arrived on site and inspect the dishwasher and found it is not drying, found harness connector on control board is loose and after reinserting heating element will now operating properly. Recommend that customer use rinse aid regularly for best results, no water leaks from connections at time of service, job complete."
DRYER AMANA NED4655EW1 Arrived on site. Check for no operation issues. Found no voltage going to unit. Instructed customer they will need to have an electrician come out to fix problem. Job complete
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job to replace evap cover. After removing cover found ice still on evap remove ice and replace cover. Move thermistor to correct position and test air flow. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on job for complaints of freezer not cooling. Freezer working normal today. Called TEC line they recommend replacement of WPW10769076 panel because she has had issue with lights as well.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of dispenser door broken. Confirmed spring broken. Replaced dispenser and test. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on job for complaints of not cooling . Compressor overload trip replacement of start device and test operation normal compressor starting to cool no leaks detected at time of service.,"
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on job for complaints of noise. Compressor making buzzing noise louder than normal. Customer would like a SS TEC to check compressor ; ordrng 1 CNOTE (SS TEC) and 1 W10873801 (start-dev)
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of not filling with water. Ran diagnostics and water not flowing and LF code. Replaced valve and test again. Operation normal and no leaks detected.
REFRIGERATOR GE HA10TG31SB Arrived on job to replace parts in recall kit. Replaced all parts in kit and power on refrigerator. No leaks detected at time of service. Operation normal.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job for complaints of warm temperature in refrigerator. Customer to defrost ; ordrng 1 CNOTE (AM APPOINTMENT )
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on job for complaints of warm temperature. Found evap iced test heater to be good. Control not entering defrost cycle. Office to schedule if part can be found. ; ordrng 1 WPW10135090 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on job for complaints of tripping breaker. Ran diagnostics and got amps of evap fan .03, compressor 11.84, heater 4.15, mullion heater .03. Called TEC line and spoke to Butch gave all amp reading to him bad connection lost call before getting SR#. Customer has moved power supply to different outlet on different breaker. New supply has not tripped breaker yet."
WASHER WHIRLPOOL MHW8200FC0 Arrived on job for complaints of error code and door locked. Manual unlock door and ran diagnostics. Getting lots of bubbles in test cycle at end door not unlock. Replaced sensor and test. If conditions continue order dispenser.
REFRIGERATOR KITCHENAID KUIC15PRXS0 Arrived on job for complaints of not working. Ran diagnostics and found inlet valve not working checked water supply good replace valve and test. Ran diagnostics again and pump not working ether replaced pump and ran check all operation normal. No leaks detected at time of service
WASHER MAYTAG MVWB835DW3 "Arrived on site and found noise during agitation, removed agitator and found debris in tub and drain pump, after clearing washer is now operating properly, no water leaks from connections at time of service, job complete"
REFRIGERATOR GE HA10TG31SW "Arrived on site and added recall kit to refrigerator, recommended that customer allow 10 to 12 hours for refrigerator to cool properly, job complete"
WASHER WHIRLPOOL MVWB450WQ0 arrived on site. Checked for no operation issues. Found error code for long drain. Ran diagnostic test and found no power going to drain pump. Will need control to repair unit.
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 "Arrived on site. Replaced pad for ice. Ran dispenser, all functions tested OK. No leaks present. Job complete"
DRYER GE GTD65EBSJ3WS "Arrived on site for customer complaint of noise issue, found shaft of drum did not have any lubricant on it causing noise during cycle, I applied high temperature lubricant to shaft, unit tested good."
REFRIGERATOR WHIRLPOOL GAFZ21XXRK02 "Arrived on site for customer complaint of unit having ice build up, was I was here originally I found clog in drain line, instructed customer to defrost unit completely. I could not find an issue with unit."
WASHER GE GTWN4250DWS "Arrived on site. Replaced transmission assembly and cycled unit, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL GSF26C5EXW00 Arrived on site. Check for dispenser issues. Found multiple problems. Found pad not engaging allowing dispenser motor not to kick on. Also found bad module on ice maker. Will need pad and ice maker to repair unit. Rescheduled for 12/17/18; ordrng 1 W10370594 (pad)
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Sound only after heater has been running awhile. Need rear heater assembly and bearing.; ordrng 1 WE11X21156 (HEATER ) and 1 WE3M33 (shaft & bracket ass')
DISHWASHER KITCHENAID KDTE104DWH0 "Arrived on site. Check for no draining issues. Found loose connection at pump. Repositioned connector and cycle, all functions tested OK. No leaks present. Job complete"
WASHER GE GTWN4250DWS Arrived on site. Made an attempt to replace transmission And tried to remove nut and found that spanner wrench that I have is not correct for removing nut for transmission. Will need GE spanner wrench to repair unit. Allow two hours. Office to reschedule ; ordrng 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 GETOOL (GE TOOL)
MICROWAVE WHIRLPOOL WOC95EC0AS04 Arrived on job to replace bulb and door hinges. Replaced light. Found door separating correct that issue and now operation to start good.
WASHER GE GTWN4250DWS Arrived on job for complaints of leaks in tub and scraping noise. Found valve failed and is dripping in tub replaced valve no additional leaks. Shaft assembly making scraping noise will need to order ; ordrng 1 WH38X10019 (shaft and tube asm)