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for Wimberley, TX
Was happy it was taken care of short time-
Sally - Wimberley, TX
Jennine - Wimberley, TX
Andrew was very knowledgeable, curtious and efficient. I've been dealing with a problem fridge for many months. I think he finally solved the problem.
Very polite and efficient.
Donna - Wimberley, TX
Susan, who scheduled the appointment, was friendly and efficient. You have 2 very good employees in Susan and Richard.
Mauricio - Wimberley, TX
Pamela - Wimberley, TX
Kevin was knowledgeable and quickly solved the problem.
Francis - Wimberley, TX
Francis - Wimberley, TX
Good. Work done
Gregory - Wimberley, TX
3rd Time's the charm
Jeanine - Wimberley, TX
Out of the three technicians this one seemed to be the most knowledgeable. He was aware of the issues that my model was known for. Just wish he had come out first.
Katelyn - Wimberley, TX
Refrigerator Service Call
Nancy - Wimberley, TX
Jacob came on time and was a very friendly, polite and personable young man. He seems to be fairly inexperienced and not knowledgeable about our refrigerator model and only had his tablet to give him direction on what to try to fix our ongoing, recurring problem. He is the third service person we have seen since April of this year for the same problem. He also would do well to pull his pants up and wear a belt so as not to present a poor appearance to the customer if you know what I mean.
Jeanine - Wimberley, TX
Robert was very professional and knowledgeable. He really listened to my concerns and understood the problem I was having.
Gerald - Wimberley, TX
Job Done Well
Aline - Wimberley, TX
Joe - Wimberley, TX
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
William - Wimberley, TX
This was under warranty. Everything was as promised.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Nelson - Wimberley, TX
Scottie - Wimberley, TX
Prompt and courteous
Great Service-Well pleased!
William - Wimberley, TX
Resolved problem & so happy he had part on truck that was needed to fix broken refrigerator. Only 1 trip needed to resolve the problem.
great service, equipped with parts on hand!
Karen - Wimberley, TX
I believe this is the first time ever someone has been at our home to repair an appliance of any kind and they had the part needed on their truck! Was thrilled - especially under this COVID-19 threat! Thank you!
Tom - Wimberley, TX
Thorough and knowledgeable! Great service!
Chelsea - Wimberley, TX
Wish he would have been the first technician sent out.
Sue - Wimberley, TX
Kevin was very professional and got to the bottom of the problem. He knows his stuff. I’m just sorry I had to buy a new ice maker for $200 when that wasn’t the problem. But Kevin was not the first technician to come out and diagnose the problem so no fault of his.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of no ice. Found e2 code lost position. Replaced icemaker. No leaks detected at time of service.
DRYER ELECTROLUX EIMED55IMB0 "Arrived onsite for the dryer not working properly. During testing found that the control board is not working properly will need to be replaced. Also found that the door is glass is broken and hinge and latch. Will need to replaced entire door. Ordering parts and office to schedule ; ordrng 1 134696901 (frame) and 1 134934900 (gasket, door glass) and 1 137067900 (sub-asmy lens/oute) and 1 137538802 (latch) and 1 137576000 (glass) and 1 809160404 (control board) and 1 PARTRESEARCH (FRONT DOOR ASSEMBLY )"
DISHWASHER AMANA ADB1400AGB1 "Arrived on site for unit not draining. Found unit is draining but high drain loop was not installed causing water to back flow from sink. Installed high drain loop, tested unit, unit works good. No leaks detected. Job complete."
DRYER MAYTAG MEDC200XW1 "Arrived on site to test unit for not heating. Found heating element not getting voltage. Timer was receiving proper voltage but not putting any voltage out. Cutoff, thermal fuse and element all tested good. Replaced timer, tested unit, unit is working as designed. Venting is good and unobstructed. Job complete."
REFRIGERATOR KITCHENAID KSRG22FTWH Arrived onsite for existing water filter spraying out water. Looked at filter. Re aligned customers existing water filter. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ07 Arrived onsite for unit not making ice. Looked at ice maker. Saw that motor was stuck. Replaced ice maker. Ice maker poured in water after replacement of the ice maker. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to test unit for wet clothes at end of wash cycle. Found hot and cold water lines crossed. Swapped lines. Tested unit, unit works good. No leaks detected. Job complete."
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to test unit for not heating. Found unit was set to -30 temp offset. Reset offset to 0. Turned unit on and tested to 350. Found temp was fluctuating. Replaced sensor, tested unit to 350, unit works as designed. Job complete.
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site to test unit for water overflow. Found water level sensor in the recirculating pump kept water overflowing. Replaced recirculating pump with built in water level sensor. Tested unit, unit works good. Found unit has standing water in ice compartment. Unit has a gravity drain. Advised customer to have a plumber correct drain issue. Verified drain is not with unit. Drain issue is plumbing. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for the refrigerator evaporator freezing up. Replaced drain pan and harness and used silicone to cover gaps. And refrigerator tested good. Complete.
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for the washer leaking water. Replaced outer tub and basket and gear case. Washer tested fine and no leaks detected complete
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher upper track wheel came off. During inspection found that the upper right hand track wheel had broken. Replaced both adjusters with kit and dishwasher tested good and no leaks detected complete.
OVEN JENN-AIR JJW8530DDS "Arrived on site to test unit for not heating up fast enough. Found unit was set to 208v setting. Per customer request I changed unit to 240v setting. Tested unit to 350, unit works good. Customer was satisfied with improved heat time.
WASHER WHIRLPOOL WTW8040DW0 Arrived on site to test unit for loud noise while operating. Found slight gearcase oil on noise damper and surrounding area. Verified noise was coming from gearcase. Needing gearcase to fix issue. ; ordrng 1 W11455453 (GEARCASE)
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to replace parts from previous diagnosis. Replaced RC door and noticed gasket not sealing properly still. Leveled unit and issue went away. No leaks detected. Job complete.SR#7728175133
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Arrived on site to test unit for not cooling and PO light on. Found freezer evap had frost build up preventing evap fan from spinning. Steamed frost completely off. Turned unit on and nice frost pattern was forming. No signs of leakage. Fan is operating as designed. Service tests 1, 2, 3, 4, 5 and 6 all tested good. Unit is now cooling as designed. Put unit into auto 8hr defrost. No leaks detected. Waited for compressor to turn itself on and off multiple times to try to replicate the Power Outage issue but was unsuccessful. Unit is receiving proper voltage and all connections are properly secured. Customer said they get an occasional power outage. Informed customer of the power outage light and chime.
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime. Chime was on when I arrived. Customer said issue happened after they had a big thunder storm. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for soap dispenser issues. Found soap door and spring off. Put spring and soap dispenser door back on per customer request. Customer did not want to put a new dispenser on. If issue persists will need soap dispenser. No leaks detected.
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to test unit for freezer light not working. Replaced light module, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime not stopping. Found freezer switch was bad and unit thought door was open. Replaced switch, tested unit, unit works good. Job complete."
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit for unit not powering on, test unit found faulty console, replaced console, test unit, unit working properly, no leaks detected at this time, job complete."
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to replace control assembly, replaced control assembly, test unit, unit working correctly, no leaks detected at this time, job complete."
OVEN WHIRLPOOL RBD305PDQ12 "Arrived onsite to test unit for unit display not working, test unit found faulty console.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite to test unit for bottom panel not connected properly, checked unit found bottom not installed correctly from previous repair, installed bottom panel correctly, test unit, unit working properly, no leaks detected at this time, job complete."
WASHER WHIRLPOOL WFW95HEDW0 "Arrived onsite to test unit for unit not unlocking and unit not running, test unit found faulty water level switch and electric control, ordered water level switch and electric control, office to reschedule.; ordrng 1 W11032117 (cntrl-elec) and 1 WPW10448876 (switch-wl)"
DISHWASHER FRIGIDAIRE FGBD2445NF1A "Arrived onsite to test unit for unit not washing, test unit, ran diagnostics on control board, control not sending voltage to drain pump and not sending voltage to wash motor or fill valve, control board has relay failure will need to replace control board, ordered control board, need authorization, office to reschedule.; ordrng 1 807024601 (control assembly)"
RANGE KITCHENAID KESS907SSS02 Arrived on site to replace both control boards from previous diagnosis. UI board damaged in box. Found fix-thrmst burnt out. Needing UI board and fix-thrmst on return visit. ; ordrng 1 WP341196 (thrmst-fix) and 1 WP9759944 (bimetal) and 1 Wpw10181439 (cntrl-elec)
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to replace door switches from previous diagnosis. Tested switches, switches tested good. Replaced door latch. Tested unit, unit works good. Job complete."
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
RANGE KITCHENAID KESS907SSS02 Arrived onsite for the range not working. During testing found that there is good voltage going found that the UI is not working. Will need to replace both controls. Ordering parts and office to schedule. ; ordrng 1 WP9760889 (latch)
MICROWAVE JENN-AIR JMW3430DP02 Arrived onsite for the oven microwave not working. During testing found that error code F1E6 for generation error. Found that the magnetron was burnt and no good. Replaced mag and inverter board. Microwave tested good. Complete
RANGE WHIRLPOOL G7CE3034XS00 Arrived onsite for the cooktop with a crack. During inspection of the cooktop found it to a cosmetic issue not a functional issue. Complete
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the microwave not working properly. Ordering door latch and office to reschedule. ; ordrng 2 W11201858 (latch-door)s
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
DISHWASHER MAYTAG MDB4949SHW1 Arrived onsite for the dishwasher top rack came off track. During testing found that the top left hand track had come off the rollers . Took top rack out and was able to put the left hand track back onto the rollers and reinstalled top rack and dishwasher tested fine and no leaks detected complete.