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for Wimberley, TX
Mauricio - Wimberley, TX
Pamela - Wimberley, TX
Kevin was knowledgeable and quickly solved the problem.
Francis - Wimberley, TX
Francis - Wimberley, TX
Good. Work done
Gregory - Wimberley, TX
3rd Time's the charm
Jeanine - Wimberley, TX
Out of the three technicians this one seemed to be the most knowledgeable. He was aware of the issues that my model was known for. Just wish he had come out first.
Katelyn - Wimberley, TX
Refrigerator Service Call
Nancy - Wimberley, TX
Jacob came on time and was a very friendly, polite and personable young man. He seems to be fairly inexperienced and not knowledgeable about our refrigerator model and only had his tablet to give him direction on what to try to fix our ongoing, recurring problem. He is the third service person we have seen since April of this year for the same problem. He also would do well to pull his pants up and wear a belt so as not to present a poor appearance to the customer if you know what I mean.
Jeanine - Wimberley, TX
Robert was very professional and knowledgeable. He really listened to my concerns and understood the problem I was having.
Gerald - Wimberley, TX
Job Done Well
Aline - Wimberley, TX
Joe - Wimberley, TX
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
William - Wimberley, TX
This was under warranty. Everything was as promised.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Nelson - Wimberley, TX
Scottie - Wimberley, TX
Prompt and courteous
Great Service-Well pleased!
William - Wimberley, TX
Resolved problem & so happy he had part on truck that was needed to fix broken refrigerator. Only 1 trip needed to resolve the problem.
great service, equipped with parts on hand!
Karen - Wimberley, TX
I believe this is the first time ever someone has been at our home to repair an appliance of any kind and they had the part needed on their truck! Was thrilled - especially under this COVID-19 threat! Thank you!
Tom - Wimberley, TX
Thorough and knowledgeable! Great service!
Chelsea - Wimberley, TX
Wish he would have been the first technician sent out.
Sue - Wimberley, TX
Kevin was very professional and got to the bottom of the problem. He knows his stuff. I’m just sorry I had to buy a new ice maker for $200 when that wasn’t the problem. But Kevin was not the first technician to come out and diagnose the problem so no fault of his.
Good Service--a thing of the past in the present!
Nelson - Wimberley, TX
Mark. excellent service
Mark - Wimberley, TX
David - Wimberley, TX
Very knowledgeable service representatives
REFRIGERATOR KITCHENAID KBFN502ESS01 "Arrived on site for cooling complaint. Freezer not freezing,attempted to remove fresh food evaporator cover,found evaporator frozen over,unable to remove styrofoam cover without damaging cover,checked freezer section no traces of dye found. Called tech support per tech support due to evaporator frozen over unit will not freezer ordering fresh food thermistor. ordrng 1 W10565852 (HARNESS) and 1 W10667607 (TEMP THERMISTOR )"
BUILT-IN M/W KITCHENAID KMBD104GSS00 Arrived onsite for the microwave display not working properly. During testing found that when you open the door the display comes on for a second and than turns off. During installation of the monitor switch the switch bracket broke. Ordering other parts just in case door switches dont resolve the issue. Office to schedule ; ordrng 1 W11199796 (harns-wire) and 1 W11201858 (latch-door) and 1 W11201860 (latch-door) and 1 W11210536 (panl-cntrl) and 1 W11331071 (CONTROL)
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived onsite for the refrigerator dispenser not dispensing water. During testing found that there is no water dispensing. Could not here the water valve kick on when asking for water but the ice maker is making ice just fine. Also customer stated there was ice build up on the back left hand side of the liner where the ice compartment mounts to the liner. Will need to replace gaskets, also found that the UI is not working properly. ; ordrng 1 W10865826 (valve) and 1 W11401475 (ASSEMBLY POWER CORD) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)"
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven keypad not working properly installed new controller and oven tested good and heated up. Complete
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven key pad not responding correctly. During testing found that the key pad is not responding properly. Will need to replace controller and PCB board. Ordering parts and office to schedule.; ordrng 1 5304523364 (CONTROLLER)
RANGE WHIRLPOOL WFE505W0JZ0
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site for failed compressor. Replaced compressor, drier,process stub and power harness,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site and found ice build up on the right hand side of the freezer. Found an air gap in the door gasket and a small tear. Removed ice replace door gasket and added silicon around perimeter of freezer where liner meets exterior cabinet. Took one picture before and one picture after. No water leaks from connections at time of service, job complete"
DISHWASHER GE PDP715SYN0FS "Arrived on site and reset TCO per recommendation, Confirmed connections to heating element are correct. Advise customer to use less detergent, run hot water before starting cycle, and use dishwasher magic to remove all soap buildup. No water leaks from connections at time of service, job complete"
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit not powering on. Tested unit and found bad UI, replaced UI, tested unit and unit functions correctly. No leaks present at this time. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the UI pantry not working. Installed new UI Pantry harness and pantry UI is working now. Job complete
REFRIGERATOR KITCHENAID KRSF705HBS00 "Arrived onsite to test unit for not cooling. Tested unit and found thermistor needed replacement. Replaced thermistor, tested unit and unit functions correctly."
REFRIGERATOR WHIRLPOOL GD5DHAXVA00 Arrived onsite to test unit not cooling. Upon arrival unit was fully functional. Unit was cooling and making ice. Could not duplicate issues. Checked for cooling temperatures and fan functions. Job complete
REFRIGERATOR KITCHENAID KBFS25EWMS3 Arrived onsite to test unit not cooling. During inspection found that the compressor was shorted to ground. Had continuity from ground to all three post. Need to replace compressor. Previous repair company installed a hard start kit so harness will need to be replaced. Need to send sealed system technician.; ordrng 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10233960 (compressor) and 1 W11224411 (WIRE HARNESS ) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator)
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived onsite to test unit not making ice. Tested unit and found disconnected water line. Reconnected water line, tested unit and unit functions correctly.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on job to replace motor,shaft and control. Replaced parts and icemaker despiser is fully operational. The unit still requires drawer wire harness, need to order part. Office to reschedule. Send RP.; ordrng 1 W11397195 (HARNESS)"
DISHWASHER FRIGIDAIRE LFID2459VF1A "Arrived onsite to replace control panel. Replaced panel, tested unit and unit starts and functions correctly. No leaks detected at this time. Job complete."
WASHER GE GTW720BSN0WS "Arrived onsite to test unit for leak. Tested unit and found leak coming from pressure sensor hose. Hose was detached from tub. Re attached hose to tub and retested unit. Unit functions correctly, no leaks detected at at this time."
DISHWASHER GE GSD2100V65BB Arrived onsite for the dishwasher not working. During testing found that the dishwasher was unplugged. The installer wrapped the power cord around the sink sprayer and when customer was using the sprayer it unplugged the dishwasher. Plug the dishwasher back in and dishwasher tested fine and no leaks detected complete
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing properly. Ran diagnostics and found no issues with the dishwasher. All functions are working to manufacture specs and no error codes present. Could not find any issues at this time. Complete
WASHER GE GUD27ESPM1DG Arrived onsite for the washer not working properly. During testing found that the lid lock was broken causing the issue. Replaced lid lock and washer tested good and no leaks detected complete.
DRYER AMANA NED4655EW0 Arrived onsite for the dryer making a noise. During testing found that there was a screw stuck in the drum pad causing the noise. Also found that the belt was torn as well. Replaced belt and idler pulley and removed screw. Dryer tested good and no noise. Complete
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site for on site for freezing in fresh food. Replaced ui control adjusted temps
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for no ice in freezer compartment and low ice production in fresh food. Tested water dispenser good water pressure,found freezer icemaker turned off,turned on freezer icemaker,icemaker dumped ice and filled with water. Ran diagnostics for upper icemaker all test passed no errors on icemaker"
REFRIGERATOR GE GTS18GTHJRBB "Arrived on site for no cool. Powered unit on clicking noise from compressor. Diagnosed a defective starter to compressor,installed a new overload,powered unit on compressor powered on. ; used 1 WR07X20215 (OVERLOAD) from stock"
COOKTOP WHIRLPOOL WFE535S0JS0 Arrived onsite for the oven that is damaged. During inspection found that the control panel is damaged and the cooktop has scratches. Took pictures and ordered parts and office to schedule. ; ordrng 1 W11156895 (cooktop)
MICROWAVE GE DVM1850MM2BG Arrived onsite for the control panel not working. During installation of the control panel found that the control board didn’t come with the control panel. Will need to order the control board. Will need a parts research for control board. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 PARTSRESEARCH (CONTROL BOARD)
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator right side door damaged and toe grille damaged. Replaced right door and installed new toe grille. Complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the refrigerator with door ajar light on and auger motor not working. Ran diagnostics and found that the pantry UI is the causing the door ajar issue. Also found that the auger motor is bad. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft) and 1 WPW10769076 (cntrl-elec)
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of water too hot code. Replaced valve and test washer. No code filled to proper level.
OVEN KITCHENAID KEBC278KSS0 Arrived onsite for the oven glass broken. During inspection found that the inner glass was broken. Replaced broken glass and oven works fine. Complete.
WASHER WHIRLPOOL WTW8500DC5 Arrived on job for complaints of noise. Found gearcase bearing cause of noise. Replaced gearcase and washplate. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR GE GFE28GSKJSS Arrived onsite for the refrigerator with a broken cover. During inspection found that left upper door hinge cover is broken. Ordering parts and office to schedule ; ordrng 1 WR17X13217 (top cover middle dgy) and 1 WR17X20164 (hinge endcap asm dgy)
VENTHOOD UNKNOWN UXT5230BDS1 Arrived onsite for the vent hood noise. Replaced fan blade and it did not resolve the issue. Replaced the motor and it did not resolve issue. Tried to adjust motor and it did not resolve issue.
COOKTOP WHIRLPOOL W5CE3024XB00