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Local Reviews
for West, TX

Appliance Express Rated 4.7 out of 5 stars based on 3 customer reviews

Map of West, TX

Great service, tech was courteous and thorough




Review of Appliance Express


Map of West, TX

service




Review of Appliance Express

Jon, was on time and found problem and fixed, ran a cycle. Problem was a manufacturer problem with door latch and was that when we bought it. there was no charge because it was a manufacturing problem


Map of West, TX

New fridge door




Review of Appliance Express

Jonathan was on time and quickly found the problem with the refrigerator door. made the repair quickly and showed us how to keep the unit from frosting up. Vents in the lower drawer ca get blocked and cause to ice up. Great job, Thank you Jonathan


Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for a dishwasher that still have no power. Inspected unit and work area. Tested voltage at the junction box and found no voltage going to the unit. Customer had unit plugged into the garbage disposal outlet. As soon as the garbage disposal was turned on voltage would go to the control and Wood hour of the unit. Advise customer that they would need to put the unit on a different outlet. Unit was plugged into a different outlet and unit came on.

Near Crawshaw Ln, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEB01 Arrived on site for a refrigerator that won’t dispense ice. Inspected unit and work area. Customer removed icemaker and showed that the impeller had come off the dispenser motor. Customer showed that the old impeller would not go back onto the motor. Replaced impeller and tested unit with cubed and crushed ice. Unit is working as designed. Call complete.

Near Wiggins Rd, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace secure case, cam, hub, and washplate and tested unit. Ran unit through an auto test in your unit ran as designed. Ran unit through a manual high speed spin and agitation. Unit ran as designed. Had customer put in a load and customer through and nine shower towels into the unit. Ran unit in a normal wash cycle and let unit agitate for five minutes. Unit ran as designed. Please tune in and went drain and spin and ran unit for 10 minutes. Unit went through one light spin and two heavy spin cycles without making a sound. Unit is working as designed. Call complete."

Near S Reagan St, West, TX 76691
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washer that was making a weird grinding noise according to the customer. After multiple test and further inspection I was finally able to find that the gear case itself is defective and is grinding whenever too much weight is applied to the white plate. We will need to return with a new gear case and wash plate. ; ordrng 1 W10752283 (washplate)

Near S Reagan St, West, TX 76691
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher that still not washing dishes. Inspected unit and work area. Opened up inner door and found motor connector removed from control. Attempted to reattach but connector would not clip. Removed connector and found the control side connector broken. Replaced control and reconnected wash motor harness. Unit is now working as designed. Call complete.

Near West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and belt and tested unit in a manual high speed spin and agitation. Unit began to work as designed. Customer requests to run a load in a heavy duty wash with multiple towels in the unit to verify repair has been successful. Unit ran for 7 minutes and went into an agitation. Customer requested I sit here for a few minutes because the noise that started didn’t happen the last time until after a few minutes. Waited 5 minutes into the agitation and unit is working as designed. Call complete.

Near S Reagan St, West, TX 76691
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher. Inspected unit and work area. Placed in in-service diagnostics and found an F7 E1 (no heat) and F6 E1 (low/no water). Placing it in an auto test and found unit filling with water but water not recirculating and spraying. Replaced pump and motor and tested unit. Unit is working as designed. Call complete.

Near County Rd 2233, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW1

Near S Reagan St, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW1 and washer that’s not spinning the basket. Inspected unit and work area. Placed an in-service diagnostics and found an F0E5 (off balance load) error code. Ran unit through an auto test and found the spin cycle sounding like the agitation. Tested voltage going to the actuator and found proper voltage so I replaced the actuator. Tested unit again and this time it sounded like something weird was going on and was running. Removed strike from door and placed it in latch. Ran a manual test on low speed spin and found the agitator spinning and the basket skipping on the agitator. Tried to remove the agitator and could not remove even with the top off and pulling up on the basket. Will need to order outer tub, inner basket, and gearcase for repair. Ordering additional parts in case we are unable to retrieve them from the old unit. ; ordrng 1 CNOTE (2 MAN) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W10752719 (b

Near S Reagan St, West, TX 76691
Jonathan M.

Jonathan M.

DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the dishwasher and found one volt.I advise the customer I would not be able to do any further checks without the correct voltage going to the unit. Customer called her husband who intern called an electrician to come over and fix the outlet. Spoke to MS and was advised to replace the control and console in order to fix the unit. Replaced control and console and electrician had power running to the unit by then. Attached hardwire to unit and unit came on. Unit was uninstalled from the wall and water supply so was unable to test the unit in an auto test. Unit is working as designed. Call complete.

Near Bugtussle Ln, West, TX 76691
Jonathan M.

Jonathan M.

DRYER AMANA NED4655EW1 Arrived onsite for dryer that won’t heat. Inspected unit and work area. Customer advised that the unit had no power at all. Tested voltage at the wall and found proper voltage. Ok cover off terminal block and found the power cord burnt at the terminal block on the L1 side. Advised customer to replace their power cord and unit should operate as designed. Call complete.

Near Rice Creek Rd, West, TX 76691
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW3 "arrived on site for washer that is producing an LS code. Inspected unit and work area. Placing it in service diagnostics and found an F0 E3 (overload), F0 E4 (spin limited by water temperature), F8 E1 (long/no fill), and F3 E2 (inlet water temperature fault) error codes. Ran unit through manual Phil test and found the cold water valve buzzing but not drying in water. Replaced housing and tested unit. Unit is working as designed. complete."

Near Tokio Rd, West, TX 76691
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDB835DW4 Arrived on site for dryer that’s wrinkling clothes and not drying properly. Inspected unit and work area. Placed unit in a normal cycle and tested temperatures. Unit vent was ranging between 126°F and 165°F. I called Techline and spoke to Steve SR# 7727647060. He advised the issue is with the venting because the vent goes into four 90 degree angles before it goes into the vent shaft to vent out of the side of the house. He state the restriction of airflow is causing their issue and is probably not helped with lint build up in that vent. Advised customer to clean vent and to shorten the venting. Call complete.

Near N Marable St, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to install previously diagnosed parts. Replaced impeller, divider, motor, and washer and tested unit. Unit ran as designed and dispensed cubed and crushed ice. Call complete."

Near West, TX 76691
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB4949SHZ0 Wrapped on site for dishwasher that’s not washing. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E1 (no heat) error code. Ran unit through an auto test and found the dishwasher not spring. Tested resistance through the motor from the control and found it shorted. Replaced pump and motor and tested unit. Unit worked as designed. Call complete.

Near West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived onsite to install previously diagnosed parts. Replaced ice container and tested unit. Unit worked as designed until they tried crushed ice. It would hum but not dispense. Checked impeller during a cycle and found it stripped on the dispenser motor. Tried to remove impeller and was unable to. Will order impeller, motor, divider, and washer for full repair and will return ; ordrng 1 W11378860 (WASHER) and 1 WP63052-2 (impeller) and 1 WPW10309864 (divider) and 1 WPW10317991 (motor)"

Near West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived onsite for refrigerator that won’t dispense ice. Inspected unit and work area. Found unit dispensing ice at first but would get into a bind after half a cup of ice was dispensed. Tried to adjust the blades but was unable to get he ice bin to work properly. Ordering ice bin . ; ordrng 1 W11185686 (ice-contnr)

Near West, TX 76691
Jonathan M.

Jonathan M.

DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher that’s not making selections. Inspected unit and work area. Found door strike detached from tub and attached to the latch. Customer advised it has been that way since they bought it and they haven’t touched anything to fix it. Attached strike to proper location and tested unit. Strike remained in place. Placed unit in service diagnostics and found an F5 E2 (door stuck closed) and F2 E1 (UI stuck button). Ran unit through an auto test cycle and unit ran as designed. Explained to customer that if the door does not open, it will not allow the unit to make selections. With us fixing the strike, the unit should be able to open and enter selections and work as designed. Ran a normal cycle to test the unit and unit is working as designed. Call complete."

Near Tokio Rd, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced left hand freezer door and tested unit. Unit is working as designed. Call complete.

Near 4 Brothers Rd, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer that was making a grinding sound. Inspected unit and work area. Place unit in service diagnostics and did not find any error codes. Place unit in an auto test and heard the agitator spending a little freely during the agitation. Open the washer and found wash plate not fully seated down and bolt unscrewed. Tightened up wash plate screw and tested unit in auto test. Unit operated as designed. Customer,era explained this issue happened in a normal cycle and did not happen in the diagnostics last time either. Ran unit through a quick wash and waited through wash agitation and span and rinse agitation. Unit was operating as designed. Call complete."

Near West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Arrived on site for refrigerator that would not close the door. Inspected unit and work area. Found rail dented and not allowing the door to close properly. Replaced rail and tested unit. Unit is working as designed.

Near Ft Graham Rd, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that had a dent in the door. Inspected unit and work area. Found dent on upper right hand side of door. Replaced door and unit is working as designed. Call complete.

Near Mechell, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8500DC5 Arrived on site for washer that is making a grinding sound when in use. Inspected unit and work area. Placed unit in service diagnostics and found an F0E3 ( overload) code. Tested unit on agitation and found the wash plate stripping. Replaced wash plate and tested unit. Unit worked as designed. Call complete.

Near Mechell, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site to install previously diagnosed parts. Tested unit and fill test and unit came up with a 01 code for motor trying to make it to the home position. Motor would not move. Tested unit in a harvest cycle. Unit harvested but stayed upside down and would not fill with water. Tested voltage going to motor and found 13.2 V DC going to the motor. Replaced the ice maker and tested unit in fill test. Unit got past the motor moving to home position but would not activate the water fill. I checked continuity at switch and found continuity. Called Techline and spoke to Joel SR # 7727022097. He had me check the ice box thermistor and found it open. Found 13 ohms going to the thermistor from the ice maker connector. He advised that there was a split in the harness line inside the freezer door and to replace door assembly. Ordering door and advise customer I told them the office would contact him for further service. ; ordrng 1 LW11038922 (dor-fip (F

Near 4 Brothers Rd, West, TX 76691
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site refrigerator icemaker that was not working. Inspected unit and work area. Replaced unit in service diagnostics and tried to run a harvest. Unit would turn into a harvest but would not get back to the home position do unit read that the motor was turned off but the switch or motor had failed. Replaced ice maker and tested unit. Unit continued to do the same thing and say the switch or the motor was bad. I placed unit into an ice,alert water fill and the unit would not get past trying to move the motor to home position. Ice tray never moved. I tested the ice bin detection test and the test passed. Ordering the control, new ice maker, jumper wire, and front cover. ; ordrng 1 W10646076 (wire-jumpr) and 1 W10755479 (cntrl-elec) and 1 W10873791 (icemaker) and 1 W11126296 (cover-frnt)"

Near 4 Brothers Rd, West, TX 76691
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8040DW4 Arrived on site for a washer with a low flow error code. Inspected unit in work area. Placing it in diagnostics and found F3E2 (inlet water temperature fault) and an F8 E1 (long fill). The customer stated that the water had been weeping into her unit even hours past running a cycle. Tested unit in diagnostics and unit passed all tests. Replaced housing and water valves and tested unit. Unit worked as designed. Call complete.

Near Hajek Rd, West, TX 76691
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for customer complaint of front load washer shaking when spinning. Upon review and inspection of unit, found unit on laminate flooring. This is causing shaking and walking. Advised to install rubber mat to allow unit to stay steady on floor. No other issues found. All water connections were dry at time of service."

Near Rogers Hill Rd, West, TX 76691
Dylan  T.

Dylan T.

WASHER MAYTAG MVWX655DW1

Near Old Dallas Rd, West, TX 76691
Arthur B.

Arthur B.

DISHWASHER MAYTAG MDB4949SDZ0 Arrived onside for customer complaint of water not entering unit. Removed toe plate and found valve solenoid not opening. Removed and replaced water valve. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.

Near W Columbus St, West, TX 76691
Arthur B.

Arthur B.

DISHWASHER MAYTAG MDB4949SHB0 Arrived onsite for customer complaint of dishwasher coming on intermittently after cycle completed. Confirmed issue. Removed and replaced UI and control assembly. Reassembled and tested. Unit now works as designed. All water connections were dry at time of service.

Near Old Tokio Rd, West, TX 76691
Arthur B.

Arthur B.

WASHER MAYTAG MVWB835DW4 "Arrived onsite for customer complaint of drain pump running when not on. When arrived, found water inside tub. Found water valve not closing. Removed and replaced water valve, drain water out of tub and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."

Near N Marable St, West, TX 76691