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Local Reviews
for West Lake Hills, TX
Powered by Fluid LOCALExcellent service
Jennifer - West Lake Hills, TX
Great Customer Service and Repair Work
Anthony - West Lake Hills, TX
Jacob was awesome!!!
Becky
Michael - West Lake Hills, TX
Very pleased with service and professionalism.
great technician!!!
Mike - West Lake Hills, TX
Leo, our technician, was great!!!
Friendly, reliable service
Patricia - West Lake Hills, TX
Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.
Responsive service
Ellen - West Lake Hills, TX
Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.
Alice
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Diane
Diane - West Lake Hills, TX
Fine service once he was here, But too many days before he came
Great Service
Richard - West Lake Hills, TX
Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.
Excellent
Paul - West Lake Hills, TX
Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.
Great service
Laura - West Lake Hills, TX
Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!
Great Service
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Excellent Service Experience
David - West Lake Hills, TX
Excellent
Larry - West Lake Hills, TX
Great service
Amy
Amy - West Lake Hills, TX
Great Service
Jan - West Lake Hills, TX
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Great service
Anthony - West Lake Hills, TX
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Kevin B.
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site and found customer has questions on how clean cycle operates. job complete"
Wesley P.
WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."
Kevin B.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site and found no saved error codes,ran washer in a diagnostic cycle and all functions are operating properly. Customer experienced load not spinning out while washing a single large bathmat. Explained that this would definitely cause an unbalanced load, explained that small loads in general are never a good idea as they are the most likely to go off balance.
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for lights issue. Diagnosed a defective led module replaced defective led modules in upper left side of fresh food compartment powered unit on all leds working as designed.
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found customer has defrosted fridge, fridge is on the back patio it took six days to melt enough ice for the freezer door to open. Replaced freezer door and left rail adding silicone between cabinets around an inner liner to remove any possible air gaps. Requested that customer allow refrigerator to thaw for 24 hours before proceeding, job complete"
Kevin B.
WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and inspected washer and found no saved error codes, ran manual diagnostics and did not find any issues, removed drain catch and there is nothing in it. Discussed possibility of spin being accidentally turned off with homeowner, no issues found. Reported experience to tech line, job complete7729923062"
Kevin B.
VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement and alignment all buttons are operating properly.
Kevin B.
REFRIGERATOR WHIRLPOOL KSSC42FMS01 "Arrived on site and inspected refrigerator and found hinge screw at the top of the right hand door is missing and screw on the left-hand door is very loose. Tightened left-hand door and hinge is working properly, replaced right hand screw and it is also now working properly Job complete"
Kevin B.
MICROWAVE KITCHENAID KCMS145JSS0 "Arrived on site and inspected microwave and sound after disassembling it plastic mounts that holds release lever in place are broken. job complete"
Leonardo C.
COOKTOP KITCHENAID KSEG950ESS Arrived on site to test unit for broken glass. Found glass broken and replaced cooktop job complete.
Kevin B.
REFRIGERATOR KENMORE 106.5113221 "Arrived on site and found no ice production. Inspected icemaker and Found it is frozen in place, took picture. Found ice bin is frosted up underneath. took picture. Thawed icemaker and was able to get it to cycle. Water valve turned on but icemaker did not fill. Waterline is blocked or frozen. Used steamer on water line and was able to clear it. Searched kenmore parts with SW and Icemaker Water line
Kevin B.
VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and sound customer had called in vent hood not range. Prescreened parts are not applicable. Touch panel button for lights on vent hood is unresponsive. ; ordrng 1 WPW10716813 (Control)"
Luis M.
REFRIGERATOR WHIRLPOOL GR9FHMXPS01 "Arrived on s tie for water leaking. Diagnosed a frozen drain,cleared obstruction from drain checked water flow through drain good.
Kevin B.
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site found customer is still under the three-year original warranty, replaced recirculating pump and observed ice machine moving water across the evaporator plate. It is now working properly, job complete"
Matthew Z.
WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer not powering on. Upon arrival found unit working. Ran diagnostics and all passed. Did have stored error code for off balance and over suds. Customer explained this is the third time that the unit experienced some sort of power failure, however the the began working again. If symptoms persist recommend inspecting/ replacing RFI filter, Power cord, main control, and IU. Would also need AUTHO for two man. Unit is stacked side by side with another stacked unit.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Removed compressor cover,no traces of uv in compressor compartment,checked pressures low side -20 high side 65 removed evaporator cover gained access to all weld joints no traces of dye on evaporator,tubing or drain pan.
Kevin B.
ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site and inspected ice machine and found no production, ran a diagnostic cycle and found recirculating pump is not running. ; ordrng 1 W11325175 (Water pump, level sensor)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for burned out compressor. Removed burned out compressor,installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered by manufacture sealed system"
Kevin B.
OVEN WHIRLPOOL KEBS279BSS00 "Arrived on site and inspected ovens and found they are operating properly, customer experienced an F5E4 for door not unlocking after running a self clean. Explained his is due to latch motor getting hot during a self clean. The motor will eventually cool down and let door open, which it did.
Luis M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Fans running,compressor not powering on,replaced starter to compressor same issue diagnosed a defective compressor,ordering compressor assembly. collected service call fee. Ordering compressor and drier.; ordrng 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 2hrs (2 hrs)"
Luis M.
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no power to valve,replaced pump assembly,ran diagnostics good voltage to valve no water entering reservoir replaced valve ran diagnostics all test passed."
Matthew Z.
OVEN WHIRLPOOL KEBS279BSS00 Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Tested unit and unit is functioning properly. Job complete
Kevin B.
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and inspected refrigerator and found bottom right LED module in freezer is out. Replaced it from truck stock and it is now working properly. Also found drawer fronts in freezer plastic is loose and will need to be replaced. Sending them both direct to customer homeowner is aware how to put them on, job complete; ordrng 2 D2CW10839856 (D2C)s"
Leonardo C.
OVEN WHIRLPOOL KEBS279BSS00 Arrived on site to test unit for f1e1 error. Test unit and found bad ui and board. Ordering new ui office to reschedule will need AUTHO; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W10570032 (PANEL)
Leonardo C.
DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.
Kevin B.
VENTHOOD KITCHENAID KIRD862HSS1 "Arrived on site and inspected pop-up downdraft and found lifting arm has sheared off of guide housing, send pictures and video to DW & CS, g
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "As stated on previous visit a new freezer door will be needed, this was already diagnosed as a possibility if gasket did not correct issue; ordrng 1 W10821330 (Freezer door)"
Kevin B.
WASHER WHIRLPOOL WTW5000DW3
Kevin B.
DISHWASHER KITCHENAID KDTM404ESS0S "Arrived on site and inspected dishwasher and found control lock is on disconnected power to dishwasher and left it off for several minutes, disconnected control panel from control board and powered on dishwasher, then reconnected control panel. This has cleared control lock and dishwasher will run. dishwasher ran on normal for several minutes when attempted to cancel cycle cancel button will not work. Will need to bring back a new control panel and control board to correct issue; ordrng 1 W10903798 (Control panel) and 1 W10854228 (Control board)"
Jacob S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for unit having issues intermittently. Upon inspection of the unit. Found that the deli control board was corroded. Let customer know of the issue and that more parts may need to be replaced to fix the issue. No issues at this time. Job complete
Leonardo C.
OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.
Kevin B.
WASHER WHIRLPOOL MVWB300WQ1 "Arrived on site and inspected washer and found bearings have failed.
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and replaced freezer door gasket diagnosed On previous visit. Well replacing found spacing between plastic liner and outer shell on bottom of freezer door is very wide. If gasket does not hold in place and entire door will be needed to correct the issue. Job complete
Jacob S.
DISHWASHER KITCHENAID KDTE204ESS0 Arrived onsite for unit not washing. Tested unit. Found that the sump and motor was not working. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.
Kevin B.
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and attempted to cycle icemaker manually and motor is rocking back-and-forth. Replaced icemaker under one year warranty and cycled it and it is operating properly and filled with water, job complete"