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Local Reviews
for West Lake Hills, TX
Powered by Fluid LOCALVery positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Great service
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great Service
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Scott
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Cindy
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Scott M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for light flickering on bottom of ice maker cover front . Replaced led light , all lights are now lighting properly . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived on site for freezing in left side drawer. Replaced damper assembly checked damper operation unit working as designed.
Kevin B.
WASHER KENMORE 110.249623 "arrived on site and inspected washer and found motor is running but tub is not spinning. Found coupling has broken and after replacing washer will now spin properly. No water leaks from connections at time of service, job complete.
Kevin B.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site and inspected washer and found connector to hot water valve is not attached. After correcting ran a diagnostic cycle and found hot water is now flowing properly. No for the repair is required at this time, no water leaks from connections at time of service, job complete"
Kevin B.
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site and found ice build up on the bottom of freezer, found old style drain tube is still in place. Replaced drain tube and cleared ice from the freezer. No water leaks from connections at time of service, job complete"
Leonardo C.
RANGE JENN-AIR JGRP436WP02 Arrived on site to removed door glass for customer to clean glass. Removed door and opened door to get to glass. Customer cleaned glass job complete
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived on site food freezing on left side ordering new damper assembly customer requesting lm only; ordrng 1 LMONLY and 1 WP2268249 (DAMPER)
Scott M.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site replaced heater ( heater is equipped with sensor and seal) tested unit all checked normal , no error codes . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site for dispenser ui issues. Found touch pad on ui unresponsive. Diagnosed unit will need ui control. Installed new ui control,powered unit on tested touchpad unit working as designed."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced dispenser. Replaced dispenser test unit for leaks no leaks present. Dispenser opening correctly job complete
Kevin B.
WASHER MAYTAG MVWB800VQ0 "Arrived on site and found when dispenser cup is filling fresh valve is constantly dripping water, one of the solenoid is not closing properly on the valve assembly. Recommended that valve assembly be replaced to correct issue. Quoted customer for repair. Valve $155.40, TL270 $159.99 after replacement right a diagnostic cycle and found valves are now operating properly. No water leaks from connections at time of service, job complete."
Scott M.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for not getting hot water . Ran diagnostics cycle , no error codes . All cycles are normal , filling during all stages normal . Found inconsistencies in omg reading on heater and sensor . Ordering heater , sensor and seal . Please call to set return . Nonwater leaks detected at time of service . ; ordrng 1 8181829 (SEAL) and 1 W10576399 (heater) and 1 WPW10467289 (sensor)"
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for not finishing a cycle . In talking to customer , they had used the soak and wash cycle .Ran diagnostics cycle no error codes and unit performed normally but the dispenser door is sticking and sometimes will not stay closed . Ordering dispenser , return 12/7. No water leaks detected at time of service .; ordrng 1 WPW10671905 (dispenser)"
Brandon C.
OVEN WHIRLPOOL RGS-366 "Arrived on site for customer complaint of burners not heating evenly. Found worn out burner heads and caps, parts have been discontinued, collected service fee on cc. Parts department to look for parts ; ordrng 4 210608P (d burner cap (1pk))s and 4 210610 (ring d port)s and 2 210654 (d base assy)s and 1 CNOTE (OFFICE TO LOCATE PARTS) and 1 CNOTE (OFFICE TO SCHEDULE IF PARTS ARE FOUND)"
Brandon C.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for customer complaint of damage and door not closing properly. Found frame damage on bottom right corner of frame. Customer had “Geek Squad” out and she stated the tried to bang out the dent/frame damage with a rubber hammer. The door is closing properly, the bottom trim is scratched. Also found screw/frame stripped at upper oven trim. Called techline to document findings. SR# 7723563127"
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS02 "Arrived on site for produce freezing in crisper. Checked damper on left side door seal,air leaking around housing added sealer around housing. Checked right side forum damper door not fully sealing correctly. Installed new damper on right side. If issue continues on left side that damper will need to be replaced."
Kevin B.
RANGE KITCHENAID KDRS483VSS04 Arrived on site and found when knobs are turned they make contact with the surrounding bezels. Centered bezels around knob so they have the correct amount of space. Job complete
Kevin B.
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site and found hot water it will operate properly on delicate and heavy duty cycle but on eco It will only give Coldwater even when hot water is selected. Customer may decide in the future to replace the timer but at this time they are OK with the other cycles still functioning. No water leaks from connections at time of service, job complete."
Kevin B.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site and inspected ice maker and found south is slowly dripping during operation. Replaced it, ice production is good and no other faults found with machine. No water leaks from connections at time of service, job complete"
Kevin B.
MICROWAVE WHIRLPOOL WMH31017FS0 "arrived on site and found microwave is giving door error code and interior light is not on. Removed control panel and reset switches and it is operating properly again.
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Scott M.
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for not enough water and lower spray arm hitting rack . Found sump and motor were not sealing properly due to the front mounting arm was broken off so sump was raised up allowing water coming in to leak out on floor underneath . Replaced sump and motor . Upper rack was just needing a minor adjustment . Ran diagnostics test and all checks good . No water leaks detected at time of service . Job complete .
Scott M.
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Scott M.
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for not enough water and lower spray arm hitting rack . Found sump and motor were not sealing properly due to the front mounting arm was broken off so sump was raised up allowing water coming in to leak out on floor underneath . Replaced sump and motor . Upper rack was just needing a minor adjustment . Ran diagnostics test and all checks good . No water leaks detected at time of service . Job complete .
Scott M.
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Kevin B.
RANGE KITCHENAID KDRS483VSS04 "Arrived on site checked range with gas detector and did not find anything registering on any burner valves or orifice exit. Used bubble solution on all connections for valves and orifices and did not find any gas leak. Reported findings to safety team, 7723349082"
Kevin B.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site and inspected refrigerator and found customer is having difficulty with doors staying open for no reason. Raised front feet to lean refrigerator back slightly per customer request. At this time the doors closed correctly and do not pop back open. Customer will continue to monitor fresh food and doors for correct operation, job complete"
Leonardo C.
RANGE JENN-AIR JES9800CAS02 Arrived on site to test unit for unit not responding to buttons. Turned breaker on and off and unit working as designed. unit baking and broilers cycles working. Job complete
Leonardo C.
MICROWAVE JENN-AIR JMC2427DS01 Arrived on site to test unit for no display. Test unit and found bad panel. Replaced panel test unit and unit working correctly. Job complete all buttons and display working.
Leonardo C.
RANGE KITCHENAID KDRS483VSS04 Arrived on site to test unit for gas leak. Found LR burner valve not closing all the way and also found CR burner not closing all the way ordering new valve orderin CR wpw10385583 and LR wpw10385582. Rescheduled for Thursday 11/15 will also need gas detector on return visit. ; ordrng 1 GASDETECTOR (GAS DETECTOR) and 1 WPW10385582 (VALVE LR ) and 1 WPW10385583 (VALVE CR)
Kevin B.
WASHER UNKNOWN AWN432SP113TW04 "speed queen washer, arrived on site I am found out water is not entering, confirmed water pressure is good it source. Coldwater is operating properly that went hot water as requested thousand noise can be heard but there is no water entering the shame. Spoke with CS will need to bring back water valve and have temperature switch on hand if needed. Quoted customer for repair. ; ordrng 1 201304P (WATER VALVES) and 1 35115 (switch,temp.)"
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue. Found ice build up on evaporator cover in freezer section,ice hitting Evap fan. Ran diagnostics unit entered defrost test removed ice around fan blade. Relocated defrost bimetal,through diagnostics changed defrost setting to basic. Customer lost food due to unit not defrosting. Advised customer if unit is not freezing in 48hrs to call back"
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and replaced drain pump hose found leaking on previous visit, ran an diagostic cycle and leaks has stopped. No water leaks from comnections at time of service. Job complete, collected remaining balance."