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Local Reviews
for West Lake Hills, TX

Appliance Express Rated 5.0 out of 5 stars based on 30 customer reviews

Map of West Lake Hills, TX

Great Customer Service and Repair Work




Review of Appliance Express

Jacob was awesome!!!


Map of West Lake Hills, TX

Becky




Review of Appliance Express

Very pleased with service and professionalism.


Map of West Lake Hills, TX

great technician!!!




Review of Appliance Express

Leo, our technician, was great!!!


Map of West Lake Hills, TX

Friendly, reliable service




Review of Appliance Express

Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.


Map of West Lake Hills, TX

Responsive service




Review of Appliance Express

Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.


Map of West Lake Hills, TX

Alice




Review of Appliance Express

Very quick, personable, excellent service!


Map of West Lake Hills, TX

Diane




Review of Appliance Express

Fine service once he was here, But too many days before he came


Map of West Lake Hills, TX

Great Service




Review of Appliance Express

Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.


Map of West Lake Hills, TX

Excellent




Review of Appliance Express

Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.


Map of West Lake Hills, TX

Great service




Review of Appliance Express

Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!


Great Service




Review of Appliance Express

I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.


Excellent Service Experience




Review of Appliance Express


Excellent




Review of Appliance Express

Great service


Amy




Review of Appliance Express


Great Service




Review of Appliance Express


Great service




Review of Appliance Express

Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.


Great service




Review of Appliance Express


Very positive experience




Review of Appliance Express

Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.


Great service




Review of Appliance Express


Marilyn




Review of Appliance Express

Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.


Great Service




Review of Appliance Express

Leo arrived right on time, did a great job and was very helpful.


Very efficient and competent. And he was very nice and friendly.




Review of Appliance Express


Fantastic Service




Review of Appliance Express

Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.


Efficient, friendly, polite




Review of Appliance Express


Great service




Review of Appliance Express

Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.


Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW3

Near Terrace Mountain Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTM404ESS0S "Arrived on site and inspected dishwasher and found control lock is on disconnected power to dishwasher and left it off for several minutes, disconnected control panel from control board and powered on dishwasher, then reconnected control panel. This has cleared control lock and dishwasher will run. dishwasher ran on normal for several minutes when attempted to cancel cycle cancel button will not work. Will need to bring back a new control panel and control board to correct issue; ordrng 1 W10903798 (Control panel) and 1 W10854228 (Control board)"

Near Jeffery Pl, West Lake Hills, TX 78746
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for unit having issues intermittently. Upon inspection of the unit. Found that the deli control board was corroded. Let customer know of the issue and that more parts may need to be replaced to fix the issue. No issues at this time. Job complete

Near Swift Current Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.

Near Redbud Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB300WQ1 "Arrived on site and inspected washer and found bearings have failed.

Near Buckeye Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and replaced freezer door gasket diagnosed On previous visit. Well replacing found spacing between plastic liner and outer shell on bottom of freezer door is very wide. If gasket does not hold in place and entire door will be needed to correct the issue. Job complete

Near Rocky River Rd, West Lake Hills, TX 78746
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KDTE204ESS0 Arrived onsite for unit not washing. Tested unit. Found that the sump and motor was not working. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.

Near Yaupon Valley Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and attempted to cycle icemaker manually and motor is rocking back-and-forth. Replaced icemaker under one year warranty and cycled it and it is operating properly and filled with water, job complete"

Near Westhaven Dr, West Lake Hills, TX 78746
David  Z.

David Z.

REFRIGERATOR MAYTAG MFI2568AES "Arrived on site to diagnose no cool refrigerator. Unit not cooling in either section. Performed diagnostic on unit. Found no frost pattern on evap. Checked compressor and found .44amp draw, but compressor is on. Unit needs a sealed system job. Call complete."

Near Hull Cir, West Lake Hills, TX 78746
Kevin B.

Kevin B.

RANGE JENN-AIR JED3536WS00 "Arrived on site and inspected cooktop and found no power showing, no power is also showing at wall oven. Inspected breaker outside and found it is off, after turning breaker back on cooktop is now heating properly and power has been restored to wall oven also. Wall oven and cooktop should not share one breaker. Of all elements on and fan running. Job complete."

Near Canyon Creek, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced water level switch recommended by tech line on the previous visit. After replacing washer will now start a normal cycle filled with water properly and is progressing normally. Sent one video to CS of washer filled and agitating.

Near Blue Ridge Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

OVEN JENN-AIR JES9800BAS "Arrived on site and inspected range and found bake element has failed.After replacement element is working properly took one picture, job complete."

Near Bluff Park Cir, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WET4027EW1 "Arrived on site and replaced all parts recommended by tech line on previous visit, after replacement this had no positive effect on washer operation. Spoke with tech line again and they now recommend replacing pressure switch. ; ordrng 1 W11129441 (switch-wl)"

Near Blue Ridge Trail, West Lake Hills, TX 78746
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED9400SW0 Arrived onsite and found unit operating with failed pulley and snapped belt. Used repair kit to repair dryer pulley and belt. Unit is now operating as designed. Unit is now operating as designed. All checks good.

Near Buena Vista Cir, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR GE PYE22KSKFSS "Arrived on site for defective icemaker. Icemaker not running through a forced harvest diagnosed defective icemaker,installed a new icemaker ran harvest test passed. Due to original defective icemaker waterline in door frozen,attempted to defrost line unable to get full access to line,customer will need to defrost unit."

Near McConnell Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator and found freezer gasket is torn on the bottom and causing condensation/Frost build up. Will need to replace gasket and add silicone between freezer liner and outer cabinet. Took pictures of frost buildup and torn gasket.; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)

Near Rocky River Rd, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,ordering a new icemaker; ordrng 1 WR49X31524 (ICEMAKER)"

Near McConnell Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for loud noise and no cool. Evaporator fan hitting ice,removed cover,bimetal incased in ice,ran diagnostics bimetal reading open. Replaced fan assembly and changed bimetal to a 60° bimetal,replaced ui control ; used 1 WP2182381 (BIMETAL), and 1 WPW10514110 (MOTOR EVAP) from stock"

Near Skyline Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer has used washer twice successfully with no leaking after the leaking occurred .and set washer into a diagnostic cycle and filled it until valve timed out, Bellow is not leaking, removed top of washer and inspected vent hose and all connections and there is no water leaking while filling. Ran all other functions in diagnostic cycle and did not find any leaking drain all the water out and drain hose did not leak and stand pipe did not overfill. Could not find a reason for the customers experience, job complete"

Near Sugar Creek Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and inspected washer and found very little flow from hot water. Replaced valve and cleared incoming water line of sediment by flushing. After replacement hot water pressure is normal and washer will complete a diagnostic cycle. No water leaks from connections at time of service, job complete."

Near Terrace Mountain Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

COOKTOP KITCHENAID KICU509XBL Arrived on site and inspected cooktop and found no power showing on display. Replaced module and display per previous technician diagnosis. After replacement sent video to CS of cooktop operating properly after repair. 7728816120

Near Skyline Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR KENMORE 106.5113221

Near Caravan Cir, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.

Near Yaupon Valley Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace timer and temp switch from previous diagnosis. Both temp switch and timer were damaged. Wash cycle was intermittently working. Rinse and spin were functioning as should everytime. Spoke with tech line and we need to replace soil level switch and deep water switch per tech line. sr#7728740752; ordrng 1 W10851055 (switch-cyc) and 1 WPW10544357 (switch-cyc)

Near Blue Ridge Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER MAYTAG MED5500FW0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage, cutoff tested good, thermal fuse tested good. Found bad heating element. Replaced heating element, tested unit, unit works good. Noticed venting leading to exterior is clogged. Recommended to customer venting needs cleaned before using unit to prevent damage.

Near Reveille Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

COOKTOP KITCHENAID KICU509XBL "Arrived on site to test unit for not power, test unit for correct voltage coming in, found bad ui and bad module, ordered new ui and new module, office to reschedule ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)"

Near Skyline Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for water leaking. Diagnosed a clogged drain,removed ice build up in freezer,removed compressor cover,found obstruction in drain tube,cleaned drain tube.

Near Redbud Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and inspected refrigerator I found it is not making noise at this time four days ago customer sent a video to the office stop raider fan making ice buildup. That evening The customer unplugged the refrigerator overnight, remove evaporator cover and found a ice sheet along the top of the evaporator but the rest of the frost pattern looks good, took pictures and sent to CS. Find metal appears to be in the incorrect location .Spoke with tech line they recommended the correct location and said ice was due to the bimetal stopping defrost before it was complete. 7728676918"

Near Skyline Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and found refrigerator is unplugged The interior is room temperature, after reconnecting to power Compressor is running all interior lights are on user interface is responsive and all fans are running. Took multiple videos and pictures and sent all to MS. There is no visible signs of any fire, smoke, or electrical damage anywhere on refrigerator. There is no smoke staining or evidence on any of the walls of the home or ceiling. Informed customer having refrigerator unplugged corrects multiple kinds of issues including defrost concerns, overheating, and resetting of control boards. Recommended that they allow it to cool for 24 hours, could not find any reason for customers experience, job complete."

Near Skyline Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found ceiling lights in fresh food have failed and freezer light is out, replaced freezer light and all lights are now operating properly, job complete"

Near Reveille Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER MAYTAG MED5500FW0 "Arrived on site and disassemble dryer and remove all lint from the interior, after reassembling dryer confirmed airflow exiting home is good.

Near Westlake Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit

Near Redbud Trail, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR MAYTAG MSB26C6MDM00 "Arrived on site for cooling compliant. Found evaporator incased in ice,ran diagnostics bimetal reads open and unit started a forced defrost called tech support per tech support changed defrost setting to basic and possibly will need ui logic control. Advised customer to defrost unit for 24hrs.

Near Hull Cir, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for a defective main control. Installed a new main control,powered unit on compressor and fans powered on."

Near Skyline Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.

Near Westlake Dr, West Lake Hills, TX 78746