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Local Reviews
for West Lake Hills, TX

Appliance Express Rated 5.0 out of 5 stars based on 27 customer reviews

Map of West Lake Hills, TX

Friendly, reliable service




Review of Appliance Express

Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.


Map of West Lake Hills, TX

Responsive service




Review of Appliance Express

Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.


Map of West Lake Hills, TX

Alice




Review of Appliance Express

Very quick, personable, excellent service!


Map of West Lake Hills, TX

Diane




Review of Appliance Express

Fine service once he was here, But too many days before he came


Map of West Lake Hills, TX

Great Service




Review of Appliance Express

Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.


Map of West Lake Hills, TX

Excellent




Review of Appliance Express

Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.


Map of West Lake Hills, TX

Great service




Review of Appliance Express

Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!


Map of West Lake Hills, TX

Great Service




Review of Appliance Express

I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.


Map of West Lake Hills, TX

Excellent Service Experience




Review of Appliance Express


Map of West Lake Hills, TX

Excellent




Review of Appliance Express

Great service


Amy




Review of Appliance Express


Great Service




Review of Appliance Express


Great service




Review of Appliance Express

Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.


Great service




Review of Appliance Express


Very positive experience




Review of Appliance Express

Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.


Great service




Review of Appliance Express


Marilyn




Review of Appliance Express

Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.


Great Service




Review of Appliance Express

Leo arrived right on time, did a great job and was very helpful.


Very efficient and competent. And he was very nice and friendly.




Review of Appliance Express


Fantastic Service




Review of Appliance Express

Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.


Efficient, friendly, polite




Review of Appliance Express


Great service




Review of Appliance Express

Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.


Great Service




Review of Appliance Express

Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.


Scott




Review of Appliance Express

A very sharp and friendly guy who knows what he is doing.


Cindy




Review of Appliance Express

Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!


Kevin B.

Kevin B.

DISHWASHER KITCHENAID KUDD03DTSS3 "Arrived on site and set dishwasher into automatic test cycle both drawers completed properly. Customer experienced bottom drawer will start cycle while top drawer is running.

Near Wood Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and attempted to uninstall oven and found it is also physically connected to microwave and warming drawer. Took pictures. Oven dolly does not drop down far enough base of unit is 6 inches off the ground. Called Thermidor tech line again and they said to turn off power to oven, plug-in meat probe for one minute, remove meat probe and reconnect power to oven to see if this clears the issue. After performing reset no error codes are given, job complete"

Near Loma Linda, West Lake Hills, TX 78746
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site and inspected microwave oven combo and found interior light bulb has failed. Also found multiple saved error codes of F6E0, took pictures customer is also experiencing Microwave power relay showing occasionally on display, spoke with techline and they recommended replacing control board, control panel, and light bulb. 7727868063; ordrng 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11261165 (CONTROL BOARD ) and 1 W11299282 (UI)"

Near Westlake Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER KENMORE 796.8158241 "Arrived on site and inspected dryer and found it is rattling during operation. Disassemble dryer and found debris caught in fan blade. After removing debris noise has stopped job complete"

Near Westbrook Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER LG DLEX8000V "Arrived on site and found dryer is not heating, disassembled dryer and found heating assembly has failed. After replacing it dryer is not heating properly.

Near Westlake Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found control panel is unresponsive, replaced control panel

Near Spiller Ln, West Lake Hills, TX 78746
David  Z.

David Z.

WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed tub to resolve tub leak. Installed new tub and basket assembly and retested. All functions are performing as intended and no water leaks found. Call complete.

Near Rainbow Cove, West Lake Hills, TX 78746
Luis M.

Luis M.

FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for noise complaint. Diagnosed noise due to refrigerant spraying into evaporator from cap tube,added sealer to restrict bin ration and noise while refrigerant is entering expanded evaporator coil. ; used 1 4318168 (SEALER) from stock"

Near Las Brisas St, West Lake Hills, TX 78746
Kevin B.

Kevin B.

OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and found customer is experiencing error code E8501 intermittently. Spoke with Thermidor tech assist and they recommended replacing probe, harness, and, control board; ordrng 1 00797850 (HARNESS) and 1 10013721 (MEAT PROBE SOCKET) and 1 11022941 (HARNESS) and 1 11022946 (HARNESS) and 1 11022952 (HARNESS) and 1 11022962 (HARNESS) and 1 11022964 (HARNESS) and 1 11022969 (HARNESS) and 1 11022973 (HARNESS) and 1 11022974 (HARNESS) and 1 12024379 (HARNESS) and 1 12025582 (CONTROL BOARD)"

Near Loma Linda, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to replace motor gear and switch. Test unit and unit test good job complete.

Near Las Brisas St, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to test unit for unit not coming up. Brought unit up and plugged it in and unit bouncing. Mad eu it go doe. But won’t come back up. Will need to order new top switch WP777811 and will need to replace motor requesting 2 hours office to reschedule ; ordrng 1 2HOURJOB. (2 HOUR JOB ) and 1 WP777811 (SWITCH )

Near Las Brisas St, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to replace fuse. Replaced fuse test unit and found unit had no heat. Found bad cut out replaced cutout test unit and unit test good job complete

Near Doe Trail, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to replaced switch harness and console. Replaced both parts test unit and unit test good job complete.

Near Westlake Dr, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to test unit for no power and door locked. Test unit and found bad fuse thermal. Will replace fuse ; ordrng 1 W11025102 (FUSE THERMAL ) and 1 W11034459 (FUSE CUT OUT )

Near Doe Trail, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to test unit for console not responding. Will need to order new co trip board W11261165 and new console W11428588 ; ordrng 1 W11261165 (CONTROL) and 1 W11428588 (CONSOLE )

Near Westlake Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site and inspected microwave and found door does not register as closed. Need to bring back interlock assembly on harness 7727424344; ordrng 1 461967750483 (arm) and 4 W10831019 (screw)s and 1 W10881996 (MAIN HARNESS) and 1 W10911403 (motor-turn) and 2 W11045551 (HINGE)s and 1 WP3196183 (screw) and 1 WP98008545 (screw) and 1 WPW10128850 (arm) and 1 WPW10709147 (frame-glas)

Near Westlake Dr, West Lake Hills, TX 78746
Robert J.

Robert J.

WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace tub. After install discovered tub wrong part 2 inches too long. Talked to parts and took pictures with measurements. New part still at customer home. ; ordrng 1 W11287251 (TUB)

Near Rainbow Cove, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for water not dispensing correctly found unit would stop dispensing water diagnosed high water pressure to valve,per service pointer W11394954A installed reducing valve and tubing,checked water connections no leaks tested water dispenser unit working as designed. ; used 1 8212547RP (WATER LINE), 1 W10267701RP (TUBING), and 1 W10786952 (VALVE) from stock"

Near Terrace Mountain Dr, West Lake Hills, TX 78746
Robert J.

Robert J.

WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of washer leaking. Removed top and found tub damaged. Causing leak. Will need two man and two hours; ordrng 1 W11287251 (TUB)

Near Rainbow Cove, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBFS25EWMS3

Near Westhaven Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

MICROWAVE KITCHENAID KBMS1454SSS3 "Arrived on site and inspected microwave and found fuse has failed, after replacement all function has returned to microwave, job complete"

Near Westhaven Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER BOSCH WFMC3301UC/06 "Arrived on site and inspected washer and found cold water flow is low during the beginning of the cycle.

Near Woodview Ct, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL KUDE40FXWH1 "Arrived on site and replaced adjuster kit and inlet water valve diagnosed on previous visit, after replacement ran a diagnostic cycle and confirmed all operations are good. No water leaks from connections at time of service, job complete"

Near N Peak Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site and inspected dishwasher and found no saved error codes, ran to diagnostic cycles and washer did not stop/pause and did not generate any new error codes. Found no high drain loop then corrected it to prevent any siphoning back into dishwasher. Without error codes siphoning water could be problem, engaging float switch also raised up front of dishwasher to move water away from float switch. Observed drain pump and found it is removing water properly. Door latch also appears to secure correctly. Could not find a reason for dishwasher stopping midcycle."

Near Sprague Ln, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL KUDE40FXWH1 Arrived on site to test unit for unit shutting off mid cycle and upper rack falling. Test unit and found error code 6-1 low water or no water to unit. Also found bad co trip board and broke upper adjusters. Will order new fill valve and replace all 3 parts on return visit office to reschedule. ; ordrng 1 W11175771 (FILL VALVE )

Near N Peak Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER MAYTAG MDE6000AYQ "Arrived on site and inspected dryer and found customer is experiencing squealing during operation. Disassembled dryer and found right side wheel is broken, customer has elected to replace both wheels and belt is worn.

Near Westbrook Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

OVEN WHIRLPOOL KEBS279BSS00 Arrived on site and found customer experienced F5E4 and F1E1 error after a self clean. Customer has reset oven at breaker and restored function to user interface. Lock started working again after it cooled down. Recommended to customer that self clean be avoided as it can cause multiple Types of malfunction.

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found no water flow from cold valve, replaced valve assembly and washer is now operating normally. Ran test 51 and 52 to confirm operation. No water leaks from connections at time of service, job complete"

Near Las Lomas Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and loud noise. Diagnosed ice hitting evaporator fan motor,ran diagnostics open thermistor on both ice makers. Replaced both ice makers. Removed evaporator cover defrosted fresh food evaporator,installed updated cover,secured thermistor to correct location on suction line,installed the updated control,changed defrost setting to basic

Near Camp Craft Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

RANGE JENN-AIR JGRP436WP02 "Arrived on site to replace console per last tech, replaced console and tested with no problems. Complete"

Near Cedar Park Dr, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

DISHWASHER BOSCH SHX8ER55UC/01

Near Yaupon Valley Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"

Near Westhaven Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and cooling issue. Removed deli drawer found fresh food evaporator incased in,ran diagnostics ice Door icemaker thermistor reading open,freezer icemaker thermistor reading open. Unit will need updated main control,cover and both ice makers.; ordrng 1 LMONLY (LM ONLY) and 1 W10898289 (FZR ICEMAKER)"

Near Camp Craft Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

RANGE JENN-AIR JGRP436WP02 Arrived on site to test unit for f1e1 error. Found error code on board. Test unit and found bad console. Will order new console WPW10464535. ; ordrng 1 WPW10464535 (CONSOLE )

Near Cedar Park Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DRYER MAYTAG MGD8630HC0 "Arrived on site and inspected dryer and didn’t find any saved error codes. Ran dryer on normal cycle and it dropped time and ended after a few minutes. Ran it again on timed dry and observed it for 30 minutes and no error codes given. Could not duplicate customers experience during service call, previous repair by previous technician appears to have corrected issue.

Near Nob Hill Cir, West Lake Hills, TX 78746