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Local Reviews
for West Lake Hills, TX
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Michael - West Lake Hills, TX
Very pleased with service and professionalism.
great technician!!!
Mike - West Lake Hills, TX
Leo, our technician, was great!!!
Friendly, reliable service
Patricia - West Lake Hills, TX
Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.
Responsive service
Ellen - West Lake Hills, TX
Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.
Alice
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Diane
Diane - West Lake Hills, TX
Fine service once he was here, But too many days before he came
Great Service
Richard - West Lake Hills, TX
Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.
Excellent
Paul - West Lake Hills, TX
Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.
Great service
Laura - West Lake Hills, TX
Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!
Great Service
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Excellent Service Experience
David - West Lake Hills, TX
Excellent
Larry - West Lake Hills, TX
Great service
Amy
Amy - West Lake Hills, TX
Great Service
Jan - West Lake Hills, TX
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Great service
Anthony - West Lake Hills, TX
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Great service
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great Service
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Kevin B.
WASHER WHIRLPOOL GHW9400PW4 "Arrived on site and inspected washer and found very little flow from hot water. Replaced valve and cleared incoming water line of sediment by flushing. After replacement hot water pressure is normal and washer will complete a diagnostic cycle. No water leaks from connections at time of service, job complete."
Kevin B.
COOKTOP KITCHENAID KICU509XBL Arrived on site and inspected cooktop and found no power showing on display. Replaced module and display per previous technician diagnosis. After replacement sent video to CS of cooktop operating properly after repair. 7728816120
Luis M.
REFRIGERATOR KENMORE 106.5113221
Kevin B.
DISHWASHER KITCHENAID KDFE454CSS0 Arrived on site to test unit for control panel issues. Attempted to replace but did not have any positive effect. Control board will be needed and possible drain pump.
Kevin B.
WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace timer and temp switch from previous diagnosis. Both temp switch and timer were damaged. Wash cycle was intermittently working. Rinse and spin were functioning as should everytime. Spoke with tech line and we need to replace soil level switch and deep water switch per tech line. sr#7728740752; ordrng 1 W10851055 (switch-cyc) and 1 WPW10544357 (switch-cyc)
Kevin B.
DRYER MAYTAG MED5500FW0 "Arrived on site to test unit for no heat. Unit is receiving proper voltage, cutoff tested good, thermal fuse tested good. Found bad heating element. Replaced heating element, tested unit, unit works good. Noticed venting leading to exterior is clogged. Recommended to customer venting needs cleaned before using unit to prevent damage.
Leonardo C.
COOKTOP KITCHENAID KICU509XBL "Arrived on site to test unit for not power, test unit for correct voltage coming in, found bad ui and bad module, ordered new ui and new module, office to reschedule ; ordrng 1 W10857232 (MODULE ) and 1 WPW10396615 (DISPLAY)"
Luis M.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for water leaking. Diagnosed a clogged drain,removed ice build up in freezer,removed compressor cover,found obstruction in drain tube,cleaned drain tube.
Kevin B.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and inspected refrigerator I found it is not making noise at this time four days ago customer sent a video to the office stop raider fan making ice buildup. That evening The customer unplugged the refrigerator overnight, remove evaporator cover and found a ice sheet along the top of the evaporator but the rest of the frost pattern looks good, took pictures and sent to CS. Find metal appears to be in the incorrect location .Spoke with tech line they recommended the correct location and said ice was due to the bimetal stopping defrost before it was complete. 7728676918"
Kevin B.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and found refrigerator is unplugged The interior is room temperature, after reconnecting to power Compressor is running all interior lights are on user interface is responsive and all fans are running. Took multiple videos and pictures and sent all to MS. There is no visible signs of any fire, smoke, or electrical damage anywhere on refrigerator. There is no smoke staining or evidence on any of the walls of the home or ceiling. Informed customer having refrigerator unplugged corrects multiple kinds of issues including defrost concerns, overheating, and resetting of control boards. Recommended that they allow it to cool for 24 hours, could not find any reason for customers experience, job complete."
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found ceiling lights in fresh food have failed and freezer light is out, replaced freezer light and all lights are now operating properly, job complete"
Kevin B.
DRYER MAYTAG MED5500FW0 "Arrived on site and disassemble dryer and remove all lint from the interior, after reassembling dryer confirmed airflow exiting home is good.
Luis M.
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for freezer door frozen shut. Unable to open freezer door advised customer to defrost unit
Luis M.
REFRIGERATOR MAYTAG MSB26C6MDM00 "Arrived on site for cooling compliant. Found evaporator incased in ice,ran diagnostics bimetal reads open and unit started a forced defrost called tech support per tech support changed defrost setting to basic and possibly will need ui logic control. Advised customer to defrost unit for 24hrs.
Luis M.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for a defective main control. Installed a new main control,powered unit on compressor and fans powered on."
Luis M.
REFRIGERATOR KITCHENAID KBRC36FTS00 "Arrived on site for door issues. Found gap between liner and gasket on left side corner of fresh food door,remolded gasket,closed door checked door seal good,gasket sealing to cabinet.
Leonardo C.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to replace seal. Replaced seal test unit. Unit functions correctly no leaks present at this time. Job complete.
Luis M.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for no cool. Unit powered on compressor and condenser not running,ran diagnostics,in compressor test no power to condenser or compressor diagnosed a defective main control. Ordering a new main control; ordrng 1 WPW10589838 (CONTROL)"
Jacob S.
RANGE GE CGP650SET1SS Arrived onsite for middle burner on unit not lighting. Tested unit. Found that gas was coming in properly. Need new burner head and cap. Ordered parts. . ; ordrng 1 WB16K10079 (3r burner asm) and 1 WB29K10045 (burner cap central)
Leonardo C.
OVEN THERMADOR MEDMCW31WS/01 Arrived on site to test unit for oven turning off when door opens. Turned oven on to 350 and could not duplicate the issue. Turned oven up to 400 and opened and close door and could not duplicate the problem.
Leonardo C.
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to test unit for damage seal. Found damaged door seal. Ordering new seal W11213719 reschedule ; ordrng 1 W11213719 (SEAL )
Kevin B.
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and everything passed. Ran tests 51 and calibration and 52 and both passed noise customers hearing is during the agitation cycle. Noise is normal and is related to torque on the washplate during operation SR#7728194444"
Leonardo C.
OVEN GE JKP15CD Arrived on site to test unit for light not working. Replaced bulb and removed door to clean.
Jacob S.
ICE MACHINE WHIRLPOOL KUIX535HPS00 Arrived onsite for unit not making ice. Customer said previous company came out and said she needed recirculating pump. Previous company did not put pump back in. Put in new recirculating pump. Tested unit. Unit test good. No leaks at this time. Job complete
Leonardo C.
MICROWAVE MAYTAG MMV4206FW3 Arrived on site to test unit for unit not heating. Test unit by putting water and heating for 30 seconds and water got hot. Test again at 45 seconds and water got hot. Test unit again for 1 minute and water got hot. Could not duplicated the problem at this time.
Eman J.
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer making clacking noise. Tested system found no error codes or noise present in diagnostics. Ran washer with a load on Rinse and spin cycle. Still no clacking noise present. Advised customer to record noise next time it’s present.
Kevin B.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site and replace control board, control panel, and lightbulb diagnosed on previous visit. After replacement tested end it is working properly, job complete"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for light not working. Test unit and found bad co tell board. Replaced board test unit and unit test good job complete.
Kevin B.
DISHWASHER KITCHENAID KUDD03DTSS3 "Arrived on site and set dishwasher into automatic test cycle both drawers completed properly. Customer experienced bottom drawer will start cycle while top drawer is running.
Kevin B.
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and attempted to uninstall oven and found it is also physically connected to microwave and warming drawer. Took pictures. Oven dolly does not drop down far enough base of unit is 6 inches off the ground. Called Thermidor tech line again and they said to turn off power to oven, plug-in meat probe for one minute, remove meat probe and reconnect power to oven to see if this clears the issue. After performing reset no error codes are given, job complete"
Kevin B.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site and inspected microwave oven combo and found interior light bulb has failed. Also found multiple saved error codes of F6E0, took pictures customer is also experiencing Microwave power relay showing occasionally on display, spoke with techline and they recommended replacing control board, control panel, and light bulb. 7727868063; ordrng 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11261165 (CONTROL BOARD ) and 1 W11299282 (UI)"
Kevin B.
DRYER KENMORE 796.8158241 "Arrived on site and inspected dryer and found it is rattling during operation. Disassemble dryer and found debris caught in fan blade. After removing debris noise has stopped job complete"
Kevin B.
DRYER LG DLEX8000V "Arrived on site and found dryer is not heating, disassembled dryer and found heating assembly has failed. After replacing it dryer is not heating properly.
Kevin B.
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found control panel is unresponsive, replaced control panel
David Z.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed tub to resolve tub leak. Installed new tub and basket assembly and retested. All functions are performing as intended and no water leaks found. Call complete.