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Local Reviews
for West Lake Hills, TX
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Amy - West Lake Hills, TX
Great Service
Jan - West Lake Hills, TX
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Great service
Anthony - West Lake Hills, TX
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Great service
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great Service
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Scott
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Cindy
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 arrived on site to test unit for unit turning off after 20 minutes. Test unit and unit giving f6e1 and f8e1 errors. Called tech support and they said to just run the unit for 20 minutes and see what happens. Test unit for 20 minutes and unit went in to a drain cycle on its own. Called tech support and they said to disconnect vent fan and see if it runs for a full cycle.
Leonardo C.
DISHWASHER KITCHENAID KDFE104HPS Arrived on site to test unit for counter getting hot. Test unit and checked all wires and all wires checked good. Found heat coming from vent hitting counter making counter hot. Job complete
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 Arrived on site to replace board and console and owi sensor. Replaced all parts test unit and unit test good job complete no leaks present at this time no error codes.
Luis M.
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for noise compliant. Listened to customers recording,ran diagnostics, noise is refrigerant spraying into evaporator plate,adjusted tubing to help prevent noise."
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 Arrived on site to test unit for unit not working correctly. Test unit and unit giving f8e1 F3E1 f6e6. Test unit and found bad control board and bad panel. Also will replace owi sensor. Will be replacing control board Ordering new sensor WPW10705575 ordrng 1 WPW10705575 (SENSOR )
Scott M.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site ,replaced mullion . Door is now sealing properly . No water leaks detected at time of service . Job complete ."
Leonardo C.
DISHWASHER WHIRLPOOL GU2275XTVY0 Arrived on site to test unit for panel not responding. Test unit and found bad panel replaced panel. Test unit after replacing panel and unit test good job complete no leaks present at this time.
Scott M.
WASHER WHIRLPOOL WET4027EW1 "Arrived on site for clothes stuck under agitator ring . Lifted ring and removed article of clothing . Didn’t see any malfunction in agitator or tub rings . No parts needed .No water leaks detected at time of service . Job complete."
Scott M.
REFRIGERATOR KITCHENAID KBFN402ESS02 Arrived on site for fresh food doors popping open when shutting the doors . Found mullion springs not keeping tension . Ordering mullion . . No water leaks detected at time of service . ; ordrng 1 W10732110 (rail-mulln)
Scott M.
WASHER WHIRLPOOL MHW8200FW0 Arrived on site for wet clothes at end of cycle . Ran diagnostics no error codes . Checked wl switch all checked normal . Went over soap and loads with customer and she is loading accordingly and proper soap. Didn’t detected any unbalanced load during diagnostics . Replaced ACU according to service pointer . Ran diagnostics and unit tested normal . No water leaks detected at time of service . Job complete .
Luis M.
REFRIGERATOR JENN-AIR JS42PPDBDA "Arrived on site for refrigerant leak at heat exchanger. Removed heat exchanger and compressor installed new heat exchanger,compressor and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Parts covered under manufacture sealed system warranty
Leonardo C.
TRASH COMPACTOR GE GCG1580R0SS "Arrived on site to test unit for door not opening. Took unit apart and manually made unit go up. Found soda can jamming the lift, removed soda can test unit and unit going up and down and door opening all the way job complete.
Luis M.
REFRIGERATOR KITCHENAID KSBP25FJSS01 "Water leaking found frozen fill tube found water dripping from dispenser diagnosed faulty water valve,solenoid not fully closing part is discontinued."
Luis M.
REFRIGERATOR ELECTROLUX PLHS269ZCB2 Arrived on site for unit making too much ice. At arrival found unit pulsating and fan shutting on and off. Found icemaker bail arm sticking to on position allowing unit to make excessive amount of ice. Powered unit off the repowered unit on same issue with pulsating. Checked power connection to fan 120 then off the 120 diagnosed faulty control as well as faulty icemaker. Gave estimate to property manager she will contact homeowner with estimate
Leonardo C.
COOKTOP JENN-AIR JGC7636BP00 Arrived on site to test unit for LF burner not igniting and flames to high when it ignites. Test unit and found cap was not straight and making burner not ignite. Replaced cap test unit and unit test good unit igniting correctly job complete.
Luis M.
REFRIGERATOR KITCHENAID KSSO48FTX04 "Arrived on site for no led panel and no ice. Panel reading door open diagnosed failed freezer light switch,switch engaged and unit reading door open. Removed faulty switch installed new switch powered unit on tested switch operation good lights powering off and panel shutting off as designed,due to failed switch icemaker not running through a cycle with new switch installed icemaker dumped ice and filled with water unit working as designed. ; used 1 12002646 (SWITCH) from stock"
Leonardo C.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for unit not draining. Test unit and found plug still installed on disposal. Removed plug test unit and unit draining correctly job complete.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice,no lights and cooling issue. Ran unit through diagnostics during diagnostics control kicking out of diagnostics. Replaced main control and ui,ran diagnostics,both fans running,good airflow from ice box fan thermistors passed,deli ui working,no errors on icemaker unit working as designed. Repair covered under AUTHO KIF48IFEPL1"
Kevin B.
DRYER WHIRLPOOL WED8700EC0 "Arrived on site and found dryer is displaying airflow error when running, inspected vent on the exterior of the house and there is some airflow. Found that entire dryer vent run is PVC and has at least two 90° turns before it exits the house. PVC is not a recommended vent material dryer is still able to dry a load of clothes in one cycle. Recommended customer consider replacing PVC with a correct vent material, job complete."
Scott M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for light flickering on bottom of ice maker cover front . Replaced led light , all lights are now lighting properly . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived on site for freezing in left side drawer. Replaced damper assembly checked damper operation unit working as designed.
Kevin B.
WASHER KENMORE 110.249623 "arrived on site and inspected washer and found motor is running but tub is not spinning. Found coupling has broken and after replacing washer will now spin properly. No water leaks from connections at time of service, job complete.
Kevin B.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site and inspected washer and found connector to hot water valve is not attached. After correcting ran a diagnostic cycle and found hot water is now flowing properly. No for the repair is required at this time, no water leaks from connections at time of service, job complete"
Kevin B.
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site and found ice build up on the bottom of freezer, found old style drain tube is still in place. Replaced drain tube and cleared ice from the freezer. No water leaks from connections at time of service, job complete"
Leonardo C.
RANGE JENN-AIR JGRP436WP02 Arrived on site to removed door glass for customer to clean glass. Removed door and opened door to get to glass. Customer cleaned glass job complete
Luis M.
REFRIGERATOR KITCHENAID KBFC42FTS02 Arrived on site food freezing on left side ordering new damper assembly customer requesting lm only; ordrng 1 LMONLY and 1 WP2268249 (DAMPER)
Scott M.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site replaced heater ( heater is equipped with sensor and seal) tested unit all checked normal , no error codes . No water leaks detected at time of service . Job complete ."
Luis M.
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site for dispenser ui issues. Found touch pad on ui unresponsive. Diagnosed unit will need ui control. Installed new ui control,powered unit on tested touchpad unit working as designed."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced dispenser. Replaced dispenser test unit for leaks no leaks present. Dispenser opening correctly job complete
Kevin B.
WASHER MAYTAG MVWB800VQ0 "Arrived on site and found when dispenser cup is filling fresh valve is constantly dripping water, one of the solenoid is not closing properly on the valve assembly. Recommended that valve assembly be replaced to correct issue. Quoted customer for repair. Valve $155.40, TL270 $159.99 after replacement right a diagnostic cycle and found valves are now operating properly. No water leaks from connections at time of service, job complete."
Scott M.
WASHER WHIRLPOOL MHW8200FW0 "Arrived on site for not getting hot water . Ran diagnostics cycle , no error codes . All cycles are normal , filling during all stages normal . Found inconsistencies in omg reading on heater and sensor . Ordering heater , sensor and seal . Please call to set return . Nonwater leaks detected at time of service . ; ordrng 1 8181829 (SEAL) and 1 W10576399 (heater) and 1 WPW10467289 (sensor)"
Scott M.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for not finishing a cycle . In talking to customer , they had used the soak and wash cycle .Ran diagnostics cycle no error codes and unit performed normally but the dispenser door is sticking and sometimes will not stay closed . Ordering dispenser , return 12/7. No water leaks detected at time of service .; ordrng 1 WPW10671905 (dispenser)"
Brandon C.
OVEN WHIRLPOOL RGS-366 "Arrived on site for customer complaint of burners not heating evenly. Found worn out burner heads and caps, parts have been discontinued, collected service fee on cc. Parts department to look for parts ; ordrng 4 210608P (d burner cap (1pk))s and 4 210610 (ring d port)s and 2 210654 (d base assy)s and 1 CNOTE (OFFICE TO LOCATE PARTS) and 1 CNOTE (OFFICE TO SCHEDULE IF PARTS ARE FOUND)"
Brandon C.
MICROWAVE KITCHENAID KOCE500ESS05 "Arrived on site for customer complaint of damage and door not closing properly. Found frame damage on bottom right corner of frame. Customer had “Geek Squad” out and she stated the tried to bang out the dent/frame damage with a rubber hammer. The door is closing properly, the bottom trim is scratched. Also found screw/frame stripped at upper oven trim. Called techline to document findings. SR# 7723563127"
Brandon C.
DISHWASHER KITCHENAID KDFE104DSS1 arrived on site for customer complaint of unit not draining or washing properly. Found infestation and chewed wire harnesses. Quoted customer for wire harness and control board. He is going to buy a new unit. Collected service fee on cc.