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Local Reviews
for West Lake Hills, TX

Appliance Express Rated 5.0 out of 5 stars based on 31 customer reviews

Map of West Lake Hills, TX

Excellent service




Review of Appliance Express


Map of West Lake Hills, TX

Great Customer Service and Repair Work




Review of Appliance Express

Jacob was awesome!!!


Map of West Lake Hills, TX

Becky




Review of Appliance Express

Very pleased with service and professionalism.


Map of West Lake Hills, TX

great technician!!!




Review of Appliance Express

Leo, our technician, was great!!!


Map of West Lake Hills, TX

Friendly, reliable service




Review of Appliance Express

Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.


Map of West Lake Hills, TX

Responsive service




Review of Appliance Express

Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.


Map of West Lake Hills, TX

Alice




Review of Appliance Express

Very quick, personable, excellent service!


Map of West Lake Hills, TX

Diane




Review of Appliance Express

Fine service once he was here, But too many days before he came


Map of West Lake Hills, TX

Great Service




Review of Appliance Express

Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.


Map of West Lake Hills, TX

Excellent




Review of Appliance Express

Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.


Great service




Review of Appliance Express

Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!


Great Service




Review of Appliance Express

I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.


Excellent Service Experience




Review of Appliance Express


Excellent




Review of Appliance Express

Great service


Amy




Review of Appliance Express


Great Service




Review of Appliance Express


Great service




Review of Appliance Express

Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.


Great service




Review of Appliance Express


Very positive experience




Review of Appliance Express

Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.


Great service




Review of Appliance Express


Marilyn




Review of Appliance Express

Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.


Great Service




Review of Appliance Express

Leo arrived right on time, did a great job and was very helpful.


Very efficient and competent. And he was very nice and friendly.




Review of Appliance Express


Fantastic Service




Review of Appliance Express

Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.


Efficient, friendly, polite




Review of Appliance Express


Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site and found customer has questions on how clean cycle operates. job complete"

Near Camp Craft Rd, West Lake Hills, TX 78746
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW9200SQ02 "Arrived onsite and found leak issue. Valve would trickle into tub when in standby between loads. All checks good. Repair complete, advised cueromer on dispenser design and referred them to dryer vent wizard for crushed dryer vent symptom."

Near Bulian Ln, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL MHW8200FW0 "Arrived on site and found no saved error codes,ran washer in a diagnostic cycle and all functions are operating properly. Customer experienced load not spinning out while washing a single large bathmat. Explained that this would definitely cause an unbalanced load, explained that small loads in general are never a good idea as they are the most likely to go off balance.

Near Wood Trail, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for lights issue. Diagnosed a defective led module replaced defective led modules in upper left side of fresh food compartment powered unit on all leds working as designed.

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and found customer has defrosted fridge, fridge is on the back patio it took six days to melt enough ice for the freezer door to open. Replaced freezer door and left rail adding silicone between cabinets around an inner liner to remove any possible air gaps. Requested that customer allow refrigerator to thaw for 24 hours before proceeding, job complete"

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW8620HC2 "Arrived on site and inspected washer and found no saved error codes, ran manual diagnostics and did not find any issues, removed drain catch and there is nothing in it. Discussed possibility of spin being accidentally turned off with homeowner, no issues found. Reported experience to tech line, job complete7729923062"

Near Blackacre Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement and alignment all buttons are operating properly.

Near Swift Current Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL KSSC42FMS01 "Arrived on site and inspected refrigerator and found hinge screw at the top of the right hand door is missing and screw on the left-hand door is very loose. Tightened left-hand door and hinge is working properly, replaced right hand screw and it is also now working properly Job complete"

Near Rainbow Cove, West Lake Hills, TX 78746
Kevin B.

Kevin B.

MICROWAVE KITCHENAID KCMS145JSS0 "Arrived on site and inspected microwave and sound after disassembling it plastic mounts that holds release lever in place are broken. job complete"

Near Las Lomas Dr, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

COOKTOP KITCHENAID KSEG950ESS Arrived on site to test unit for broken glass. Found glass broken and replaced cooktop job complete.

Near Rainbow Cove, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KENMORE 106.5113221 "Arrived on site and found no ice production. Inspected icemaker and Found it is frozen in place, took picture. Found ice bin is frosted up underneath. took picture. Thawed icemaker and was able to get it to cycle. Water valve turned on but icemaker did not fill. Waterline is blocked or frozen. Used steamer on water line and was able to clear it. Searched kenmore parts with SW and Icemaker Water line

Near Caravan Cir, West Lake Hills, TX 78746
Kevin B.

Kevin B.

VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and sound customer had called in vent hood not range. Prescreened parts are not applicable. Touch panel button for lights on vent hood is unresponsive. ; ordrng 1 WPW10716813 (Control)"

Near Swift Current Rd, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL GR9FHMXPS01 "Arrived on s tie for water leaking. Diagnosed a frozen drain,cleared obstruction from drain checked water flow through drain good.

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site found customer is still under the three-year original warranty, replaced recirculating pump and observed ice machine moving water across the evaporator plate. It is now working properly, job complete"

Near Canyon Creek, West Lake Hills, TX 78746
Matthew  Z.

Matthew Z.

WASHER WHIRLPOOL WFW6620HW0 "Arrived onsite for washer not powering on. Upon arrival found unit working. Ran diagnostics and all passed. Did have stored error code for off balance and over suds. Customer explained this is the third time that the unit experienced some sort of power failure, however the the began working again. If symptoms persist recommend inspecting/ replacing RFI filter, Power cord, main control, and IU. Would also need AUTHO for two man. Unit is stacked side by side with another stacked unit.

Near Las Lomas Dr, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Removed compressor cover,no traces of uv in compressor compartment,checked pressures low side -20 high side 65 removed evaporator cover gained access to all weld joints no traces of dye on evaporator,tubing or drain pan.

Near Basin Ledge, West Lake Hills, TX 78746
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL KUID308ESS2 "Arrived on site and inspected ice machine and found no production, ran a diagnostic cycle and found recirculating pump is not running. ; ordrng 1 W11325175 (Water pump, level sensor)"

Near Canyon Creek, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for burned out compressor. Removed burned out compressor,installed a new compressor and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Repair covered by manufacture sealed system"

Near Basin Ledge, West Lake Hills, TX 78746
Kevin B.

Kevin B.

OVEN WHIRLPOOL KEBS279BSS00 "Arrived on site and inspected ovens and found they are operating properly, customer experienced an F5E4 for door not unlocking after running a self clean. Explained his is due to latch motor getting hot during a self clean. The motor will eventually cool down and let door open, which it did.

Near Rocky River Rd, West Lake Hills, TX 78746
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no cool. Fans running,compressor not powering on,replaced starter to compressor same issue diagnosed a defective compressor,ordering compressor assembly. collected service call fee. Ordering compressor and drier.; ordrng 1 Wpw10143759 (Drier uv) and 1 W10507884 (Compressor) and 1 W10913906 (Access valve) and 1 2hrs (2 hrs)"

Near Basin Ledge, West Lake Hills, TX 78746
Luis M.

Luis M.

ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no power to valve,replaced pump assembly,ran diagnostics good voltage to valve no water entering reservoir replaced valve ran diagnostics all test passed."

Near Cortona Dr, West Lake Hills, TX 78746
Matthew  Z.

Matthew Z.

OVEN WHIRLPOOL KEBS279BSS00 Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. Tested unit and unit is functioning properly. Job complete

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site and inspected refrigerator and found bottom right LED module in freezer is out. Replaced it from truck stock and it is now working properly. Also found drawer fronts in freezer plastic is loose and will need to be replaced. Sending them both direct to customer homeowner is aware how to put them on, job complete; ordrng 2 D2CW10839856 (D2C)s"

Near Reveille Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL KEBS279BSS00 Arrived on site to test unit for f1e1 error. Test unit and found bad ui and board. Ordering new ui office to reschedule will need AUTHO; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W10570032 (PANEL)

Near Rocky River Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.

Near Swiftcurrent Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

VENTHOOD KITCHENAID KIRD862HSS1 "Arrived on site and inspected pop-up downdraft and found lifting arm has sheared off of guide housing, send pictures and video to DW & CS, g

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS01 "As stated on previous visit a new freezer door will be needed, this was already diagnosed as a possibility if gasket did not correct issue; ordrng 1 W10821330 (Freezer door)"

Near Rocky River Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW3

Near Terrace Mountain Dr, West Lake Hills, TX 78746
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTM404ESS0S "Arrived on site and inspected dishwasher and found control lock is on disconnected power to dishwasher and left it off for several minutes, disconnected control panel from control board and powered on dishwasher, then reconnected control panel. This has cleared control lock and dishwasher will run. dishwasher ran on normal for several minutes when attempted to cancel cycle cancel button will not work. Will need to bring back a new control panel and control board to correct issue; ordrng 1 W10903798 (Control panel) and 1 W10854228 (Control board)"

Near Jeffery Pl, West Lake Hills, TX 78746
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for unit having issues intermittently. Upon inspection of the unit. Found that the deli control board was corroded. Let customer know of the issue and that more parts may need to be replaced to fix the issue. No issues at this time. Job complete

Near Swift Current Rd, West Lake Hills, TX 78746
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL KOSE500EBS04 Arrived on site to test unit for broiler not working after customer hearing a pop. Test unit and found connector to broiler was melted. Secured new connector to broiler test unit and unit test good job complete.

Near Redbud Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB300WQ1 "Arrived on site and inspected washer and found bearings have failed.

Near Buckeye Trail, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and replaced freezer door gasket diagnosed On previous visit. Well replacing found spacing between plastic liner and outer shell on bottom of freezer door is very wide. If gasket does not hold in place and entire door will be needed to correct the issue. Job complete

Near Rocky River Rd, West Lake Hills, TX 78746
Jacob S.

Jacob S.

DISHWASHER KITCHENAID KDTE204ESS0 Arrived onsite for unit not washing. Tested unit. Found that the sump and motor was not working. Replaced sump and motor. Tested unit. Unit test good. No leaks at this time. Job complete.

Near Yaupon Valley Rd, West Lake Hills, TX 78746
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and attempted to cycle icemaker manually and motor is rocking back-and-forth. Replaced icemaker under one year warranty and cycled it and it is operating properly and filled with water, job complete"

Near Westhaven Dr, West Lake Hills, TX 78746