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Local Reviews
for West Lake Hills, TX
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Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Cindy
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Scott M.
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for not enough water and lower spray arm hitting rack . Found sump and motor were not sealing properly due to the front mounting arm was broken off so sump was raised up allowing water coming in to leak out on floor underneath . Replaced sump and motor . Upper rack was just needing a minor adjustment . Ran diagnostics test and all checks good . No water leaks detected at time of service . Job complete .
Scott M.
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and ran a diagnostic cycle and did not find any leaking, started washer on a cleaning cycle and 10 minutes and they’re still no leaking. With customers permission left rear and top panel off of the machine so customer can get a better idea where water is coming from. Customer will call back into office and they have more information, job complete"
Scott M.
DISHWASHER KITCHENAID KDPE234GBS0 Arrived on site for not enough water and lower spray arm hitting rack . Found sump and motor were not sealing properly due to the front mounting arm was broken off so sump was raised up allowing water coming in to leak out on floor underneath . Replaced sump and motor . Upper rack was just needing a minor adjustment . Ran diagnostics test and all checks good . No water leaks detected at time of service . Job complete .
Scott M.
WASHER UNKNOWN AWN432SP113TW04 "Arrived on site to replace water valve, did not complete repair had run water valve. had parts department help me locate correct water valve . Will return 11/20 no water leaks detected at time of service . Customer really wants sooner visit . No money collected . Nonwater leaks detected .; ordrng 1 202395P (VALVE WATER) and 1 CNOTES"
Kevin B.
RANGE KITCHENAID KDRS483VSS04 "Arrived on site checked range with gas detector and did not find anything registering on any burner valves or orifice exit. Used bubble solution on all connections for valves and orifices and did not find any gas leak. Reported findings to safety team, 7723349082"
Kevin B.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site and inspected refrigerator and found customer is having difficulty with doors staying open for no reason. Raised front feet to lean refrigerator back slightly per customer request. At this time the doors closed correctly and do not pop back open. Customer will continue to monitor fresh food and doors for correct operation, job complete"
Leonardo C.
RANGE JENN-AIR JES9800CAS02 Arrived on site to test unit for unit not responding to buttons. Turned breaker on and off and unit working as designed. unit baking and broilers cycles working. Job complete
Leonardo C.
MICROWAVE JENN-AIR JMC2427DS01 Arrived on site to test unit for no display. Test unit and found bad panel. Replaced panel test unit and unit working correctly. Job complete all buttons and display working.
Leonardo C.
RANGE KITCHENAID KDRS483VSS04 Arrived on site to test unit for gas leak. Found LR burner valve not closing all the way and also found CR burner not closing all the way ordering new valve orderin CR wpw10385583 and LR wpw10385582. Rescheduled for Thursday 11/15 will also need gas detector on return visit. ; ordrng 1 GASDETECTOR (GAS DETECTOR) and 1 WPW10385582 (VALVE LR ) and 1 WPW10385583 (VALVE CR)
Kevin B.
WASHER UNKNOWN AWN432SP113TW04 "speed queen washer, arrived on site I am found out water is not entering, confirmed water pressure is good it source. Coldwater is operating properly that went hot water as requested thousand noise can be heard but there is no water entering the shame. Spoke with CS will need to bring back water valve and have temperature switch on hand if needed. Quoted customer for repair. ; ordrng 1 201304P (WATER VALVES) and 1 35115 (switch,temp.)"
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for cooling issue. Found ice build up on evaporator cover in freezer section,ice hitting Evap fan. Ran diagnostics unit entered defrost test removed ice around fan blade. Relocated defrost bimetal,through diagnostics changed defrost setting to basic. Customer lost food due to unit not defrosting. Advised customer if unit is not freezing in 48hrs to call back"
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site and replaced drain pump hose found leaking on previous visit, ran an diagostic cycle and leaks has stopped. No water leaks from comnections at time of service. Job complete, collected remaining balance."
Kevin B.
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on site and spoke with tech line and found no DC voltage two evaporator fan motor. Although control board kit was replaced seven months ago tech line recommended replacing it again. After replacement power is now going to fan motor again. Customer will monitor refrigerator to ensure it is operating properly now. The water leaks from connections at time of service
Leonardo C.
OVEN KITCHENAID KEMC308KSS Arrived on site to test unit for open door error test unit and found one bad switch advised customer he had a bad switch. Did not test unit due to unit was completely apart when I showed up. Job complete.
Kevin B.
WASHER WHIRLPOOL MHW8000AW0 Arrived on site and ran several diagnostic cycles with the rear panel off and found water is leaking from the hose connecting the drain pump to the exit from the machine. Hose has been vibrating against the MCU casing. Took pictures quoted customer for drain hose customer requested October 29 as a return date; ordrng 1 DONOT (RESCHEDULE) and 1 W10611624 (hose)
Kevin B.
Arrived on site and inspected microwave and found it is heating but control display is not operating. Control need to be replaced and also touch panel to ensure repair on next visit, parts are no longer available microwave can’t be repaired, job complete
Kevin B.
Arrived on site and inspected refrigerator and found no power showing on user interface and no lights on the interior. Slipped main switch off and on and refrigerator has started up again. Observed it for 20 minutes and it has begun cooling. Control board may be going out and found that control board as a new part is no longer available due to age. Current control board could possibly be rebuilt by fix your board if ultimately needed. No water leaks from connections at time of service, collected diagnosis fee, job complete
Kevin B.
Arrived on site and found water filter is jammed in housing, housing door is broken. Replaced filter housing and customer provided a new water filter. Fridge is now operating properly. The water leaks from connections at time of service, job complete
Leonardo C.
KitchenAid dishwasher upper rack falling model: KDTE334GPS0. Arrived on site o test unit for upper rack falling. Test unit and found broken track on right side. Replaced RH track test unit and unit test good job complete no leaks present at this time.
Scott M.
Kitchen aid fridge
Scott M.
Arrived on site , replaced freezer light . All lights are now working in unit . No water leaks detected at time of service . Job complete .
Kevin B.
6/12/18 8:51: KB there 6/12 TUE, 8:00 to 8:25, Arrived on site and inspected dryer and found no power showing at terminal block. Inspected breakers and found they are tripped but do not look it. Flip the breakers all the way off and then all the way on and power has returned to dryer. It is heating properly and airflow is good, job complete.; Job Cmpltd, snapped 2 QuickPics
Kevin B.
Arrived on site and found freezer temp is 3-4 degrees took 1 picture. Fresh food temp is 40, Removed evaporator cover and found frost pattern looks good. Took one picture. Spoke with CS will bring back thermostat to address intermittent not cooling, no water leaks at time of service.
Kevin B.
18 10:06: KB there 6/8 FRI, 9:19 to 9:54, Arrived on site four items freezing on the top shelf of the fresh food section and fresh food temp is 41-42 degrees measured at front if top shelf, freezer temp is currently 6-8 degrees.
Kevin B.
6/8/18 8:41: KB there 6/8 FRI, 7:53 to 8:33, Arrived on site and replaced control and control panel diagnosed on previous visit, customer spoke with whirlpool passed on PNL code for covering labor and parts. Ran a diagnostic cycle after replacement and dishwasher is operating properly. No water leaks from connections at time of service, job complete.; Job Cmpltd **** HISTORY FROM PRIOR JOBS ****
Kevin B.
6/4/18 17:27: KB there 6/4 MON, 11:39 to 13:14, Arrived on site and inspected trash compactor and found lower pulley has failed. Took one picture. Ram is all the way down and drawer will not open. Replaced lower pulley and found drawer will still not open. Collected labor total for gear replacement TC150 $189.99 gear drive $58.94, call will need to be rescheduled, will need to bring back latch and Additional labor may be needed and charge for latch if latch needs to be replaced. ; ordrng 1 675379 (latch assy)
Kevin B.
Arrived on site and found no power showing on user interface, disconnected power to cooktop and replaced module. Confirmed correct power and after reinstalling user interface is now powered up and burners will show power. Job complete.
Luis M.
Refrigerator-replaced auger motor assembly and enclosure installed ice door kit
Kevin B.
Arrived on site and inspected range and found no failures, currently all igniters are operating properly. All burners and valves are operating properly. At this time there is no recommendation for adjustment or replacement of parts. Collected service fee, job complete.
Kevin B.
Arrived on site and inspected unit and found door chute gasket is not on properly and is partially blocking chute when ice is dispensed. Took one picture. After correcting dispensed ice several times and showed the customer how long after the button is released the ice dispenser door stays open. After Correct and gasket know for the repair
Wesley P.
WOD51EC7AS04 upper door glass shattered during self clean. Replacing door glass to repair.
Scott M.
Whirlpool dishwasher , WDT720PADM2. Burned out heater element
Scott M.
Maytag dishwasher mdb4949sdm0 control board .