Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
Local Reviews
for West Lake Hills, TX
Powered by Fluid LOCALExcellent Service Experience
David - West Lake Hills, TX
Excellent
Larry - West Lake Hills, TX
Great service
Amy
Amy - West Lake Hills, TX
Great Service
Jan - West Lake Hills, TX
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Great service
Anthony - West Lake Hills, TX
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Great service
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great Service
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Scott
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Cindy
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Thorough and successful
Dave - West Lake Hills, TX
I've struggled with my Kitchenaid combo oven+microwave for weeks, trying to figure out why it gets a door error. Leo carefully checked every wire, switch and component and found the problem. Great work!
Whirlpool double oven
Martha - West Lake Hills, TX
Very knowledgeable and friendly. I appreciated him helping to clean up the broken glass in the oven.
Andy B.
ICE MACHINE KITCHENAID KUID508ESS Arrived on site for ice machine not making ice. Tested and inspected unit and found bin thermistor did not ohm out properly. Removed failed part and replaced with new. Also found that customer has bad water filter. Instructed customer to remove and replace filter with everydrop brand filter. No water leaks present at time of service.
Luis M.
REFRIGERATOR JENN-AIR JF42NXFXDE00 "Arrived on site for no ice. Found bin not making correct contact to switch and blocking optics.adjusted tracks icemaker ran through a cycle,dumped ice and filled unit working as designed."
Andy B.
REFRIGERATOR JENN-AIR JF42NXFXDE00 Arrived on site for refrigerator making too much ice. Tested and inspected unit and found ice maker shut off arm not properly attached to ice maker. Reinstalled ice maker shut off arm properly and tested unit. All operations are normal. Spoke with customer on use and care of unit and practice for best performance. No water leaks present at time of service.
Wesley P.
REFRIGERATOR WHIRLPOOL GX5SHTXTS01 Arrived onnsite and found unit operating as designed. Some frosting from freezer door having been left open. Cleared ice. All components check good. Unit is operating as designed.
Wesley P.
DRYER MAYTAG MED5500FW0 Arrived onnsite and installed drum.All checks good.
Andy B.
WASHER LG WM3250HVA Arrived on site for washer with black stuff on bellow. Inspected unit and found mold on bellow. Contacted office and was instructed that warranty will not cover. Instructed customer on cleaning bellow and use and care and practice for best performance. No water leaks present at time of service.
Andy B.
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site for microwave not operating. Tested and inspected unit. Found voltage issues with outlet. Outlet will need to be looked at by am electrician. Plugged unit into different outlet and found unit comes on and has failed inner lock switches. Will need to replace inner locks and switch’s ordrng 1 W10269458 (SWITCH ) and 1 W10269460 (SWITCH ) and 1 W10727360 (SWITCH ) and 1 WP8206419 (INNER LOCK ) and 1 WPW10156813 (INNER LOCK )
Luis M.
REFRIGERATOR KITCHENAID KBSN608EBS01 "Arrived on site for freezer and one fresh food led strobing. Called tech support,per tech support replaced aurora control,found same issue,removed freezer top led,installed new led module leds working correctly after replacement.; used 1 W10908166 (LED MODULE) from stock"
Tyler B.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for unit making too much ice, ran diag and found bin therm failed, replaced therm and tested good, no leaks on site"
Tyler B.
WINE COOLER KITCHENAID KUWA244PBS0 "Arrived on site for unit not cooling found stat failed, replaced and tested good.
Tyler B.
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for unit it washing found unit not pumping replaced pump and motor and tested good, o leaks on site"
Tyler B.
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site for unit it washing found unit not pumping replaced pump and motor and tested good, o leaks on site"
Tyler B.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit ice maker replacement. Replaced ice maker and tested good. Customer is also stating right door staying open when they shut the left. I wasonly able to make the door stay open was to shut the door forcefully. When closing the door casually right door slight opens but gets sucked back in as designed. Added a little bit of tension and springs and tested good, advised customer to try to casually close door. No leaks on site."
Wesley P.
DRYER MAYTAG MED5500FW0
Luis M.
REFRIGERATOR ELECTROLUX PLHS269ZCB2 "Arrived on site for water filter issues. Found when filter installed filter slides out of housing diagnosed orings and springs worn out due to age on housing. Installed new filter head ties red water dispenser good,filter staying in filter head as designed.
Wesley P.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and found intermittent leak coming from clog in drain tube fridge side causing leak under cabinet. Cleared clog and verified no ice. Unit is now operating as designed.
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 arrived on site to test unit for unit turning off after 20 minutes. Test unit and unit giving f6e1 and f8e1 errors. Called tech support and they said to just run the unit for 20 minutes and see what happens. Test unit for 20 minutes and unit went in to a drain cycle on its own. Called tech support and they said to disconnect vent fan and see if it runs for a full cycle.
Leonardo C.
DISHWASHER KITCHENAID KDFE104HPS Arrived on site to test unit for counter getting hot. Test unit and checked all wires and all wires checked good. Found heat coming from vent hitting counter making counter hot. Job complete
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 Arrived on site to replace board and console and owi sensor. Replaced all parts test unit and unit test good job complete no leaks present at this time no error codes.
Luis M.
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for noise compliant. Listened to customers recording,ran diagnostics, noise is refrigerant spraying into evaporator plate,adjusted tubing to help prevent noise."
Leonardo C.
DISHWASHER KITCHENAID KUDE70FXSS1 Arrived on site to test unit for unit not working correctly. Test unit and unit giving f8e1 F3E1 f6e6. Test unit and found bad control board and bad panel. Also will replace owi sensor. Will be replacing control board Ordering new sensor WPW10705575 ordrng 1 WPW10705575 (SENSOR )
Scott M.
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site ,replaced mullion . Door is now sealing properly . No water leaks detected at time of service . Job complete ."
Leonardo C.
DISHWASHER WHIRLPOOL GU2275XTVY0 Arrived on site to test unit for panel not responding. Test unit and found bad panel replaced panel. Test unit after replacing panel and unit test good job complete no leaks present at this time.
Scott M.
WASHER WHIRLPOOL WET4027EW1 "Arrived on site for clothes stuck under agitator ring . Lifted ring and removed article of clothing . Didn’t see any malfunction in agitator or tub rings . No parts needed .No water leaks detected at time of service . Job complete."
Scott M.
REFRIGERATOR KITCHENAID KBFN402ESS02 Arrived on site for fresh food doors popping open when shutting the doors . Found mullion springs not keeping tension . Ordering mullion . . No water leaks detected at time of service . ; ordrng 1 W10732110 (rail-mulln)
Scott M.
WASHER WHIRLPOOL MHW8200FW0 Arrived on site for wet clothes at end of cycle . Ran diagnostics no error codes . Checked wl switch all checked normal . Went over soap and loads with customer and she is loading accordingly and proper soap. Didn’t detected any unbalanced load during diagnostics . Replaced ACU according to service pointer . Ran diagnostics and unit tested normal . No water leaks detected at time of service . Job complete .
Luis M.
REFRIGERATOR JENN-AIR JS42PPDBDA "Arrived on site for refrigerant leak at heat exchanger. Removed heat exchanger and compressor installed new heat exchanger,compressor and a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Parts covered under manufacture sealed system warranty
Leonardo C.
TRASH COMPACTOR GE GCG1580R0SS "Arrived on site to test unit for door not opening. Took unit apart and manually made unit go up. Found soda can jamming the lift, removed soda can test unit and unit going up and down and door opening all the way job complete.
Luis M.
REFRIGERATOR KITCHENAID KSBP25FJSS01 "Water leaking found frozen fill tube found water dripping from dispenser diagnosed faulty water valve,solenoid not fully closing part is discontinued."
Luis M.
REFRIGERATOR ELECTROLUX PLHS269ZCB2 Arrived on site for unit making too much ice. At arrival found unit pulsating and fan shutting on and off. Found icemaker bail arm sticking to on position allowing unit to make excessive amount of ice. Powered unit off the repowered unit on same issue with pulsating. Checked power connection to fan 120 then off the 120 diagnosed faulty control as well as faulty icemaker. Gave estimate to property manager she will contact homeowner with estimate
Leonardo C.
COOKTOP JENN-AIR JGC7636BP00 Arrived on site to test unit for LF burner not igniting and flames to high when it ignites. Test unit and found cap was not straight and making burner not ignite. Replaced cap test unit and unit test good unit igniting correctly job complete.
Luis M.
REFRIGERATOR KITCHENAID KSSO48FTX04 "Arrived on site for no led panel and no ice. Panel reading door open diagnosed failed freezer light switch,switch engaged and unit reading door open. Removed faulty switch installed new switch powered unit on tested switch operation good lights powering off and panel shutting off as designed,due to failed switch icemaker not running through a cycle with new switch installed icemaker dumped ice and filled with water unit working as designed. ; used 1 12002646 (SWITCH) from stock"
Leonardo C.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for unit not draining. Test unit and found plug still installed on disposal. Removed plug test unit and unit draining correctly job complete.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice,no lights and cooling issue. Ran unit through diagnostics during diagnostics control kicking out of diagnostics. Replaced main control and ui,ran diagnostics,both fans running,good airflow from ice box fan thermistors passed,deli ui working,no errors on icemaker unit working as designed. Repair covered under AUTHO KIF48IFEPL1"
Kevin B.
DRYER WHIRLPOOL WED8700EC0 "Arrived on site and found dryer is displaying airflow error when running, inspected vent on the exterior of the house and there is some airflow. Found that entire dryer vent run is PVC and has at least two 90° turns before it exits the house. PVC is not a recommended vent material dryer is still able to dry a load of clothes in one cycle. Recommended customer consider replacing PVC with a correct vent material, job complete."