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Local Reviews
for West Lake Hills, TX
Powered by Fluid LOCALFriendly, reliable service
Patricia - West Lake Hills, TX
Leo made two visits to our home to fix a problem with our Whirlpool oven/microwave unit. (The unit is on warranty.) He was courteous and very efficient, and gave frank responses to all my questions.
Responsive service
Ellen - West Lake Hills, TX
Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.
Alice
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Diane
Diane - West Lake Hills, TX
Fine service once he was here, But too many days before he came
Great Service
Richard - West Lake Hills, TX
Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.
Excellent
Paul - West Lake Hills, TX
Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.
Great service
Laura - West Lake Hills, TX
Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!
Great Service
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Excellent Service Experience
David - West Lake Hills, TX
Excellent
Larry - West Lake Hills, TX
Great service
Amy
Amy - West Lake Hills, TX
Great Service
Jan - West Lake Hills, TX
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Great service
Anthony - West Lake Hills, TX
Very positive experience
Patricia - West Lake Hills, TX
Kevin did an excellent job repairing our aging washing machine. He arrived promptly, dealt with the problem quickly and efficiently, and offered me very helpful advice on the life of our machine and options for a future replacement. I've had more than my share of irksome experiences with appliance repairmen in the past, but my dealings with Appliance Express have so far been uniformly positive.
Great service
Jann - West Lake Hills, TX
Marilyn
Marilyn - West Lake Hills, TX
Very good service. He diagnosed the problem in 5 minutes and repaired it promptly.
Great Service
Mike - West Lake Hills, TX
Leo arrived right on time, did a great job and was very helpful.
Very efficient and competent. And he was very nice and friendly.
Jann - West Lake Hills, TX
Fantastic Service
Bob - West Lake Hills, TX
Leonardo Cantu was candid, efficient, and very personable. We were both very pleased with his service visit.
Efficient, friendly, polite
Marilyn - West Lake Hills, TX
Great service
Alice - West Lake Hills, TX
Kevin was very efficient, knowledgeable , and kept me informed as he determined the problems occurring with our washing machine.
Great Service
Sue - West Lake Hills, TX
Was pleased that Luis arrived earlier than anticipated, and he had finished the repair in the time it took me to wash out the two produce drawers. He explained everything he was doing clearly and was extremely polite and helpful. He even put the drawers back in the refrigerator for me.
Scott
Pete - West Lake Hills, TX
A very sharp and friendly guy who knows what he is doing.
Cindy
Cindy - West Lake Hills, TX
Leo was very knowledgeable and helpful. Extremely good at his job. Will only request him in the future!
Kevin B.
DISHWASHER KITCHENAID KUDD03DTSS3 "Arrived on site and set dishwasher into automatic test cycle both drawers completed properly. Customer experienced bottom drawer will start cycle while top drawer is running.
Kevin B.
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and attempted to uninstall oven and found it is also physically connected to microwave and warming drawer. Took pictures. Oven dolly does not drop down far enough base of unit is 6 inches off the ground. Called Thermidor tech line again and they said to turn off power to oven, plug-in meat probe for one minute, remove meat probe and reconnect power to oven to see if this clears the issue. After performing reset no error codes are given, job complete"
Kevin B.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site and inspected microwave oven combo and found interior light bulb has failed. Also found multiple saved error codes of F6E0, took pictures customer is also experiencing Microwave power relay showing occasionally on display, spoke with techline and they recommended replacing control board, control panel, and light bulb. 7727868063; ordrng 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11261165 (CONTROL BOARD ) and 1 W11299282 (UI)"
Kevin B.
DRYER KENMORE 796.8158241 "Arrived on site and inspected dryer and found it is rattling during operation. Disassemble dryer and found debris caught in fan blade. After removing debris noise has stopped job complete"
Kevin B.
DRYER LG DLEX8000V "Arrived on site and found dryer is not heating, disassembled dryer and found heating assembly has failed. After replacing it dryer is not heating properly.
Kevin B.
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found control panel is unresponsive, replaced control panel
David Z.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to install previously diagnosed tub to resolve tub leak. Installed new tub and basket assembly and retested. All functions are performing as intended and no water leaks found. Call complete.
Luis M.
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for noise complaint. Diagnosed noise due to refrigerant spraying into evaporator from cap tube,added sealer to restrict bin ration and noise while refrigerant is entering expanded evaporator coil. ; used 1 4318168 (SEALER) from stock"
Kevin B.
OVEN THERMADOR MEDMCW31WS/01 "Arrived on site and found customer is experiencing error code E8501 intermittently. Spoke with Thermidor tech assist and they recommended replacing probe, harness, and, control board; ordrng 1 00797850 (HARNESS) and 1 10013721 (MEAT PROBE SOCKET) and 1 11022941 (HARNESS) and 1 11022946 (HARNESS) and 1 11022952 (HARNESS) and 1 11022962 (HARNESS) and 1 11022964 (HARNESS) and 1 11022969 (HARNESS) and 1 11022973 (HARNESS) and 1 11022974 (HARNESS) and 1 12024379 (HARNESS) and 1 12025582 (CONTROL BOARD)"
Leonardo C.
COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to replace motor gear and switch. Test unit and unit test good job complete.
Leonardo C.
COMPACTOR WHIRLPOOL KTTS505ESS0 Arrived on site to test unit for unit not coming up. Brought unit up and plugged it in and unit bouncing. Mad eu it go doe. But won’t come back up. Will need to order new top switch WP777811 and will need to replace motor requesting 2 hours office to reschedule ; ordrng 1 2HOURJOB. (2 HOUR JOB ) and 1 WP777811 (SWITCH )
Leonardo C.
OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to replace fuse. Replaced fuse test unit and found unit had no heat. Found bad cut out replaced cutout test unit and unit test good job complete
Leonardo C.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to replaced switch harness and console. Replaced both parts test unit and unit test good job complete.
Leonardo C.
OVEN WHIRLPOOL WOS51ES4ES00 Arrived on site to test unit for no power and door locked. Test unit and found bad fuse thermal. Will replace fuse ; ordrng 1 W11025102 (FUSE THERMAL ) and 1 W11034459 (FUSE CUT OUT )
Leonardo C.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site to test unit for console not responding. Will need to order new co trip board W11261165 and new console W11428588 ; ordrng 1 W11261165 (CONTROL) and 1 W11428588 (CONSOLE )
Kevin B.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 Arrived on site and inspected microwave and found door does not register as closed. Need to bring back interlock assembly on harness 7727424344; ordrng 1 461967750483 (arm) and 4 W10831019 (screw)s and 1 W10881996 (MAIN HARNESS) and 1 W10911403 (motor-turn) and 2 W11045551 (HINGE)s and 1 WP3196183 (screw) and 1 WP98008545 (screw) and 1 WPW10128850 (arm) and 1 WPW10709147 (frame-glas)
Robert J.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace tub. After install discovered tub wrong part 2 inches too long. Talked to parts and took pictures with measurements. New part still at customer home. ; ordrng 1 W11287251 (TUB)
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for water not dispensing correctly found unit would stop dispensing water diagnosed high water pressure to valve,per service pointer W11394954A installed reducing valve and tubing,checked water connections no leaks tested water dispenser unit working as designed. ; used 1 8212547RP (WATER LINE), 1 W10267701RP (TUBING), and 1 W10786952 (VALVE) from stock"
Robert J.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of washer leaking. Removed top and found tub damaged. Causing leak. Will need two man and two hours; ordrng 1 W11287251 (TUB)
Kevin B.
REFRIGERATOR KITCHENAID KBFS25EWMS3
Kevin B.
MICROWAVE KITCHENAID KBMS1454SSS3 "Arrived on site and inspected microwave and found fuse has failed, after replacement all function has returned to microwave, job complete"
Kevin B.
WASHER BOSCH WFMC3301UC/06 "Arrived on site and inspected washer and found cold water flow is low during the beginning of the cycle.
Kevin B.
DISHWASHER WHIRLPOOL KUDE40FXWH1 "Arrived on site and replaced adjuster kit and inlet water valve diagnosed on previous visit, after replacement ran a diagnostic cycle and confirmed all operations are good. No water leaks from connections at time of service, job complete"
Kevin B.
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site and inspected dishwasher and found no saved error codes, ran to diagnostic cycles and washer did not stop/pause and did not generate any new error codes. Found no high drain loop then corrected it to prevent any siphoning back into dishwasher. Without error codes siphoning water could be problem, engaging float switch also raised up front of dishwasher to move water away from float switch. Observed drain pump and found it is removing water properly. Door latch also appears to secure correctly. Could not find a reason for dishwasher stopping midcycle."
Leonardo C.
DISHWASHER WHIRLPOOL KUDE40FXWH1 Arrived on site to test unit for unit shutting off mid cycle and upper rack falling. Test unit and found error code 6-1 low water or no water to unit. Also found bad co trip board and broke upper adjusters. Will order new fill valve and replace all 3 parts on return visit office to reschedule. ; ordrng 1 W11175771 (FILL VALVE )
Kevin B.
DRYER MAYTAG MDE6000AYQ "Arrived on site and inspected dryer and found customer is experiencing squealing during operation. Disassembled dryer and found right side wheel is broken, customer has elected to replace both wheels and belt is worn.
Kevin B.
OVEN WHIRLPOOL KEBS279BSS00 Arrived on site and found customer experienced F5E4 and F1E1 error after a self clean. Customer has reset oven at breaker and restored function to user interface. Lock started working again after it cooled down. Recommended to customer that self clean be avoided as it can cause multiple Types of malfunction.
Kevin B.
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found no water flow from cold valve, replaced valve assembly and washer is now operating normally. Ran test 51 and 52 to confirm operation. No water leaks from connections at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and loud noise. Diagnosed ice hitting evaporator fan motor,ran diagnostics open thermistor on both ice makers. Replaced both ice makers. Removed evaporator cover defrosted fresh food evaporator,installed updated cover,secured thermistor to correct location on suction line,installed the updated control,changed defrost setting to basic
Leonardo C.
RANGE JENN-AIR JGRP436WP02 "Arrived on site to replace console per last tech, replaced console and tested with no problems. Complete"
Leonardo C.
DISHWASHER BOSCH SHX8ER55UC/01
Kevin B.
REFRIGERATOR KITCHENAID KBFS25EWMS3 "Arrived on site and found no ice production, attempted to cycle icemaker manually and motor would not move, cycled water valve and icemaker filled properly,after replacement icemaker cycled immediately and filled with water, no water leaks from connections at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and cooling issue. Removed deli drawer found fresh food evaporator incased in,ran diagnostics ice Door icemaker thermistor reading open,freezer icemaker thermistor reading open. Unit will need updated main control,cover and both ice makers.; ordrng 1 LMONLY (LM ONLY) and 1 W10898289 (FZR ICEMAKER)"
Leonardo C.
RANGE JENN-AIR JGRP436WP02 Arrived on site to test unit for f1e1 error. Found error code on board. Test unit and found bad console. Will order new console WPW10464535. ; ordrng 1 WPW10464535 (CONSOLE )
Kevin B.
DRYER MAYTAG MGD8630HC0 "Arrived on site and inspected dryer and didn’t find any saved error codes. Ran dryer on normal cycle and it dropped time and ended after a few minutes. Ran it again on timed dry and observed it for 30 minutes and no error codes given. Could not duplicate customers experience during service call, previous repair by previous technician appears to have corrected issue.