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for Waco, TX
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Audra - Waco, TX
Efficient and effective
Josh - Waco, TX
Took care of our problem quickly and accurately
On time with great service!
Gary - Waco, TX
Lauranette - Waco, TX
Super glad that it was fixed, was surprised they brought the parts and did not have to order them.
Mark - Waco, TX
Great Service Alvin was
Linda - Waco, TX
Alvin was awesome
Blanca - Waco, TX
Arthur provided great service! He was very professional, personable & efficient. He answered all my questions.
Lucy - Waco, TX
I will continue to call this service. Not disappointed.
Holly - Waco, TX
Repairman did a great job.
Gene - Waco, TX
Joel - Waco, TX
Arthur was prompt, professional and knew what he was doing.
Fast and efficient
Tracie - Waco, TX
Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.
On time, efficient and personable.
Craven - Waco, TX
Great service and very knowledgeable
Beverly - Waco, TX
Al was very polite and repaired our refrigerator and is now in great working condition
Great Service, Awesome Technician
"Speasmaker - Waco, TX
The tech was on time, courteous, explained,and ensure I understood the process.
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Newton - Waco, TX
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Well, at least it was repaired
Kim - Waco, TX
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Patrick - Waco, TX
very professional & friendly
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
ICE MACHINE KITCHENAID KUIC15PHZS "Arrived onsite install new compressor and evaporator to ice machine from prior tech’s diagnosis. Tested unit and found condenser fan motor working. Found evaporator plate making ice but short cycling. Also found water valve filling slowly. Due to short cycling, this is causing compressor to over run. Advised customer of findings. Ordering new valve and water level sensor.All water connections were dry at time of service.; ordrng 1 CNOTE (ABO) and 1 W10881366 (valve) and 1 WPW10485962 (sensor )"
VENTHOOD KITCHENAID KXU2836YSS0 Arrived onsite to remove and replaced UI on venthood. Unit was uninstalled when arrived. Removed and replaced UI control provided by customer. Reassembled and tested. Unit now works as designed. No other issue found.
RANGE KITCHENAID KDRP463LSS08 "Arrived onsite for customer complaint of slide in gas range getting PF and oven not coming on. Tested unit and found unit will come out of PF but when trying to select feature, it will go back into PF. Unit will need new Zodiac control. OF to R/S due to part availability. ; ordrng 1 8186393 (cntrl-oven ZODIAC) and 1 CNOTE (NEEDS AUTHO ) and 1 WPW10638608 (fuse)"
WASHER WHIRLPOOL WFW5090JW0 Arrived on site customer complaint was washing machine would not start found the door latch was broken replaced a part ran the unit everything work great all lines are dry
RANGE KITCHENAID KDRP463LSS08 "Arrived on site customer complaint was display showed PF turn off the breaker turn it back on did not fix the problem call tech-support they said it’s either the buttons or the main control board or possibly the power going to the oven but cannot check the proper power going to the oven need to order these parts just to get into the oven because the screws are stripped to take off the top; ordrng 8 3368921 (screw-torx)s and 2 4455849 (head,burner (turbi))s and 2 4455979 (head burner ft)s and 4 WPW10155786 (holder-orf)s"
WASHER WHIRLPOOL WTW5000DW2 Arrived on site customer complaint was unit would make funny noises coming from the back found that the connections were making the noise going to the water valve customer need to have a plumber take off the dispenser head and make sure there’s nothing else going wrong with the pressure all lines are dry
DRYER MAYTAG MEDB835DW4 Arrived on site customer complaint was dryer when I eat when I enter saver mode put my thermometer in the dryer dryer is heating perfectly fine can I find anything else wrong with the dryer let customer know
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived on site install the new door put all the shelves back in
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site customer complaint was dishwasher not come on it’s not getting the right power to the main control board readjusted the wiring at the bottom of the dishwasher replace the main control board the dishwasher came on Ran it everything worked great all lines are dry
WASHER WHIRLPOOL WFW5090JW0 Arrived on site customer complaint was unit will not run found the door switch is broken needs to be ordered and customer called so we can go back out and install new part all lines are dry ; ordrng 1 W11035628 (latch)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site customer complaint was fridge was not cooling properly remove the back wall replace the heater reassembled fridge started cooling everything work great all lines are dry
REFRIGERATOR WHIRLPOOL WRF535SWHW01 Arrived on site customer complaint was freezer had some ice buildup in it the door gasket was not sealing properly replace the part everything work great all lines are dry
REFRIGERATOR MAYTAG MBF2258FEZ03 Arrived on site customer complaint was that icemaker never work since she’s been there or had the fridge call tech-support they ran it through some diagnostics they told me to replace the freezer door if that does not work replace the icemaker and water valve but they want me to replace the door first all lines are dry ; ordrng 1 W11254564 (dor-fip)
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site found the bottom of the fridge was full of ice and condensation on the shelves the gasket that goes on the freezer that sealed the icemaker bucket was not installed properly readjusted everything all lines are dry
REFRIGERATOR WHIRLPOOL WRF535SWHW01 Arrived on site customer complaint was that freezer had a little bit of frost buildup in it and the fridge would freeze up in the back wall found the door gasket on the fridge was not sealing properly need to be ordered and customers already rescheduled; ordrng 1 W10830189 (gasket-fip)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site complaint was freezer and fridge not cool the complete back wall of the freezer was frozen up told customer that they need to get it thawed out because there’s too much ice buildup in there need to order defrost heater and return with other parts; ordrng 1 2188175 (heater,defrost)"
WASHER MAYTAG MVWB765FC3 Arrived on site found error code Lf no water was going into unit turn the water valve was bad replaced part
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site complete was not making ice put in test mode icemaker would not harvest Took unit apart replaced ice maker put back together ran test mode icemaker works fine put everything back together all lies are dry
ICE MACHINE KITCHENAID KUIC15PHZS "Arrived on site complaint was unit would not make ice and when it did make ice the ice was very runny. Pull the front cover off the unit was extremely hot couldn’t even touch it needs a sealed system bad compressor ; ordrng 1 3HOURS and 1 W10124096 (fan,motor) and 1 W10218037 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10605286 (compressor)"
WASHER MAYTAG MVWB835DW4 Arrived on site washer will not turn on at all found Error code in the system for UI replaced the part ran unit everything tested good all lines are dry
RANGE WHIRLPOOL RBS275PRB00 Arrived on site complaint was not heating properly found the bake element broken removed old bake element put the new one and ran unit tested good everything gave
WASHER MAYTAG MVWX655DW1 Arrived on site complaint was washer will not work properly plugged it in and ran the unit numerous times with clothes in it can’t find anything wrong customer said she’ll call back if it happens again
OVEN KITCHENAID KODE500ESS04 Arrived on site took part into a customers house put my moving blanket down on the counter open the box pull the door out it was damaged again part needs to be re-ordered and customer needs to be reschedule ; saved tckt
RANGE GE JGSS66SEL155 Arrived on site complaint was unit was leaking cannot find anything wrong look at all joints
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site complete was fridge with not cooling plugged the fridge in and started cooling perfectly fine had a good frost pattern can’t find anything else wrong all lines are dry
DRYER AMANA NED4655EW1 Arrived on site took the top off took the front off replace the belt replaced the pulley put the unit back together ran unit everything work great
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site complaint was icemaker will not dispense crushed ice found the bucket was broken replaced ice maker bucket all lines are dry
WASHER GE GFW450SSM1WW Arrived on site complaint was unit would Bang around when washing took the top off took the front off found that the tub was cracked the shocks were broken the weights were cracked The door gasket was all messed up twisted and torn and one of the springs at that top that hold the tub in place at the top was missing ; ordrng 1 WH01X22895 (counterweight - frnt) and 1 WH01X22896 (counterweight-frnt/b) and 1 WH01X22897 (counterweight-rear) and 1 WH05X10012 (spring - suspension) and 1 WH08X23479 (gasket) and 1 WH45X20907 (front tub) and 1 WH45X22914 (washing machine tub) and 4 WH46X20828 (washing machine leve)s
MICROWAVE JENN-AIR JMW2430DS00 Arrived on site complaint was you cannot use the microwave had the wrong model programmed re-programmed correct model everything work great
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site for the dishwasher removed kick plate off the dishwasher Found heater was unplugged plugged back in ran test mode no error code in the system all lines are dry
WASHER WHIRLPOOL WTW8040DW4 Arrived on site unit giving error code of f3e2 ran diagnostics replace main water valve ran unit again everything tested good all lines are dry
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site complaint was door fell off looked at door and hinge open door and close door numerous times can Not find anything wrong All lines are dry
MICROWAVE JENN-AIR JMW2430DS00 Arrived on site found that there is an error code in the system for the main display turn off the breaker turn. the breaker back on after 10 seconds error code was still in the system. Replaced main panel ran diagnostics everything went great
OVEN KITCHENAID KODE500ESS04 Arrived on site to change out the oven door brought in the new oven door took the plastic off of it and found numerous scratches on the front of it I need to order a new one for customer the number in the notes are the ones that we should call when we’re on the way ; ordrng 1 W10771242 (glass-door)
DRYER AMANA NED4655EW1 "Arrived on site took the top off the dryer and found that belt and pulley need to be replaced let customer know that we’re gonna be coming back out with parts ; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"