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for Waco, TX
Repairman did a great job.
Gene - Waco, TX
Joel - Waco, TX
Arthur was prompt, professional and knew what he was doing.
Fast and efficient
Tracie - Waco, TX
Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.
On time, efficient and personable.
Craven - Waco, TX
Great service and very knowledgeable
Beverly - Waco, TX
Al was very polite and repaired our refrigerator and is now in great working condition
Great Service, Awesome Technician
"Speasmaker - Waco, TX
The tech was on time, courteous, explained,and ensure I understood the process.
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Newton - Waco, TX
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Well, at least it was repaired
Kim - Waco, TX
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Patrick - Waco, TX
very professional & friendly
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
Digna - Waco, TX
Melissa - Waco, TX
Joann - Waco, TX
Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.
Bobbye - Waco, TX
Awesome service!!! Al was so courteous and efficient.
Good professional service
Viola - Waco, TX
The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.
Burney - Waco, TX
Simon - Waco, TX
The technician in charge is very knowledgeable and friendly. The service is in a great professional manner.
Bonnie - Waco, TX
Quick service. Microwave failure analyzed and fixed. Good job, Steve!
Greg - Waco, TX
Dude was friendly and fixed my busted washer quickly.
Don - Waco, TX
12 minutes to do job. Brought the correct parts on first visit.
REFRIGERATOR MAYTAG MFX2570AEM3 Arrived onsite for customer complaint of water leaking on front of french door refrigerator. Removed RF door and found slab of ice on RF floor. Removed all ice and cleared drain channel. Water flow well in drain. No other issues found. All water connections were dry at time of service.
DRYER MAYTAG MEDB765FW0 Arrived onsite for customer complaint of dryer not heating. Removed bottom panel and found no continuity on thermal cutoff. Removed and replaced cutoff. Reassembled and tested. Dryer now heats as intended. Dryer vent and lint trap was clean of lint at time of service.
WASHER MAYTAG MVWC465HW0 Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit and found lid latching clicking constantly. Removed and replaced faulty lid latch assembly. Reassembled. Cleared error codes and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL WDTA50SAHN0 "Arrived onsite for customer complaint of dishwasher not washing. Found sump n motor not moving water. Removed and replaced sump n motor assembly. Reassembled. Tested unit. Unit now fills, washes, drains and heats as intended. All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for customer complaint of LED light now coming on in FC section and condensation on FC door gasket. Confirmed issues found condensation. Advised the sweating is due to the high humidity. Removed and replaced LED assembly in FC section. Both sections lights now come on. No other issues found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Arrived onsite for customer complaint of SxS refrigerator freezing items in RC section. When arrived, customer had already defrosted unit and unplugged. Plugged unit it. Could not replicate issue at this time. Set temperatures @ lowest settings at this time. No water source connected to unit at time of service."
OVEN JENN-AIR JJW2827DB02 Arrived onsite to install new blower motor assembly to wall oven from prior visit’s diagnosis. Removed back panel and removed faulty blower fan. Installed new replacement and reassembled. Tested unit. Found blower fan no longer buzzes. No other issues found.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived onsite for customer complaint of sweating on mullion. When arrived, found HUMIDITY CONTROL set to off position. Advised customer to turn switch to due to big humidity to rid of sweating. All seals check ok. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MVWB835DW3 "Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit and found cold water not entering unit. Found water valve faulty. Removed and replaced water valve assembly. Reassembled and tested. Unit fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived onsite for customer complaint of SxS refrigerator not cooling both section. When arrived, found evaporator all frosted over. Used steamer to remove and ice from evaporator. Upon inspection, found heater harness frayed. Removed and replaced harness. Reassembled and tested. Unit began cooling. Good frost pattern forming. No other issues found. All water connections were dry at time of service."
OVEN JENN-AIR JJW2827DB02 "Arrived onsite for customer complaint of wall oven “Buzzing” when preheating. Tested unit and confirmed buzzing. Found blower fan in rear barely moving. The buzzing that is heard is an electrical buzz. Advised customer, we are ordering new blower fan assembly No other issues found. ; ordrng 1 W10861504 (blower)"
WASHER WHIRLPOOL MVWB765FW3 Arrived onsite to install new lid lock to top load washer from prior tech’s diagnosis. Removed an replaced lid lock assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite for customer complaint of top mount refrigerator not cooling both sections. Removed unit cover. Found dye on process stub on compressor. Found schrader valve leaked Freon out. Removed and replaced schrader valve. Vacuumed unit down to -25psi. Charged unit with 3.7oz of R134a refrigerant. Tested unit. Good frost coming from evaporator. No other issues found. No water source connected to unit at time of service.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived to inspect side by side not cooling. Verified complaint and removed and notice a massive ice buildup in the freezer cabinet. Removed panel and noticed the evaporator motor was not working.Removed and replaced the motor, reassembled unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE"
REFRIGERATOR FRIGIDAIRE FFSS2614QS1A Arrived to inspect side by side refrigerator not dispensing ice properly.Confirmed the complaint and removed and replaced the ice container assembly.Unit now works as designed.JOB COMPLETE.
WASHER WHIRLPOOL WET4027EW1 "Arrived to install previously ordered parts. Disassembled the unit. Removed and replaced the motor and coupling. Reassembled the unit and noticed the right retainer was defective and needed to be replaced. ; ordrng 1 WP3350152 (RETAINER )"
DRYER GE GTD42EASJWW "Arrived to inspect dryer not starting. Tested and observed the dryer door was not making full contact with the door switch.Adjusted the door, now unit works as designed.Customer satisfied."
DISHWASHER MAYTAG MDB8959SFZ4 Arrived to inspect dishwasher leaking water from front.Confirmed the complaint and removed the kick plate and noticed the front feet of the dishwasher were lower than designed. Customer confirmed she recently had the floor changed from tile to her current flooring.I adjusted the front feet to the highest level possible and test the unit for leaks and there were none.All water lines were dry at the time of service.JOB COMPLETE
WASHER WHIRLPOOL MVWB765FW3 Arrived to inspect washer not washing. Confirmed the complaint and attempted service test mode. The unit shut off after fill cycle and gave F5E2 LID LOCK ERROR.Ordering W10810403 Lid lock to complete the repair NEEDS MORE WORK ; ordrng 1 W10810403 (LID LOCK)
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived to inspect refrigerator with door issues. Confirmed the complaint and removed the mullin. I reheated the gasket and made sure there was constant contact with cabinet and gasket.Reassembled the unit and unit not works to customers satisfaction.JOB COMPLETE
DRYER AMANA NED4655EW1 Arrived to inspect dryer making noise.Removed and replaced the repair kit. Also reseated the rear drum gasket.Reassembled the unit and unit tested as designed.JOB COMPLETE.
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to install previously ordered parts. Removed and replaced the UI and MCB.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.
WASHER WHIRLPOOL WET4027EW1 "Arrived to inspect washer not working. Confirmed the complaint and removed and replaced the lid switch. After reassembling the unit it filled up with water and the motor Hummed and began emitting a strong burning odor. The unit wouldn’t spin, wash or drain. order additional parts.NEEDS MORE WORK ; saved tckt"
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived to inspect unit not dispensing ice. Confirmed the complaint and checked voltage under the freezer door. There was 0.5 volts. Also checked voltage at the auger motor and got none.Ordering the following:WPW10346924 ice pad greyWPW10226427 high voltage board.; and 1 WPW10226427 (HIGH VOLTAGE BOARD) and 1 WPW10346924 (ICEPAD GREY)
OVEN WHIRLPOOL WFG515S0EB1 Arrived to inspect gas cooktop range not working. F1E1 was displayed on the control.Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Tested unit and found a defective latch and drain pump. Removed and replaced the both latch and drain pump.Reassembled the unit and unit tested as designed.Calibrated unit.JOB COMPLETE
WASHER GE GFW450SPM1DG Removed and replaced the below THD ordered for the repair.Job complete
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived to inspect refrigerator not dispensing. Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
WASHER WHIRLPOOL WFW6620HW0 "Arrived to inspect washer with NO power and out of balance.Attempted to start the unit and unit did not respond to my touch.Second attempt the unit powered up and began operating.Service tested the unit and unit tested as designed.I stood by and waited a full 25 minutes for customer to wash a load of towels and paid special attention to the final 3-4 minutes while the unit was in final high speed spin. The customer had a video of the last 3 minutes where the washed was shaking “horribly”. I never saw the unit preform any other than designed.I checked the tub, counter weights, blow tube, control for defective parts and found NONE.Shocks were in tact and door latch was fully operational at the time of service.All water lines were dry at the time of service.JOB COMPLETE"
REFRIGERATOR FRIGIDAIRE FFTR1821TW Arrived to inspect unit dripping fluid. Inspected and noticed the condenser motor was not on. Removed and replaced the motor. JOB COMPLETE
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Couldn’t access the unit due to all of the merchandise around the washer.Looked at the unit and discovered the latch was damaged.NEEDS MORE WORK.; saved tckt
OVEN JENN-AIR JJW2827DB02 Arrived to inspect built in double oven. Customer was sent a Control from Whirlpool.Customer stated oven hums while pre heating.I confirmed the complaint but after heating the hum stopped.All functions of the oven checked out ok.Calibration was verified with matching oven temp.Customer still possesses the control Whirlpool sent.
WASHER WHIRLPOOL WTW4816FW2 "Arrived to inspect washer making loud thumping noise.Took top portion of machine off, checked all suspension rods and tub ring.All were intact and operational.Reassembled, Calibrated the unit.JOB COMPLETE."