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Local Reviews
for Waco, TX

Rated 4.9 out of 5 stars based on 24 customer reviews

Map of Waco, TX

Very slow schedule





Map of Waco, TX

Great customer service & kind & knowledgeable service man.




Great ,honest, prom and excellent and great communication customer service.


Map of Waco, TX

Great!




Arthur was friendly and accommodating. He even vacuumed behind my oven and fridge!


Map of Waco, TX

Larry




Highly professional and great knowledge of the appliance


Map of Waco, TX

Great Service




The guy was super friendly, and fixed our washer very fast.


Map of Waco, TX

Amazing technician!




I was amazed at the knowledge Mike had on my appliance. He is super friendly and took the time to educate me about the washer. I couldn't believe when he determined the issue after our conversation and then the codes supported his determination! Could not have been a better experience!


Map of Waco, TX

Great Service!




Great! Friendly! Explained everything! Took next steps to get my washer fixed. KF


Map of Waco, TX

Best service




Mike was very helpful and did his job professionally and fast


Map of Waco, TX

Great service by Mike Gomez




Mike was friendly and knowledgeable. It was like he knew what was wrong with washer from what my wife told customer service.


Map of Waco, TX

GREAT




MIKE GOMEZ showed up on time and was very professional. He got here found the problem with my washer and had it fixed very quickly. Very respectful and polite.


Good Service




Good service, called and showed up when promised. Resolved issue. Operator was very friendly and knowledgeable.


Awesome service




Mike Gomez was awesome, knowledgeable and gave great customer service!


Angie




Great service!! Would definitely recommend.


Awesome Service - as always!




Mike was extremely professional & knew exactly the areas to check to fix our dryer.


Great service, plus great attitude





Excellent service




Mike was very prodessional and took the time to explain the steps required to fix the problem with my machine. He also took the time to inspect and order another part seperate from the initial issue. Excellent service.


Efficient




On time, quick, made sure we understood cost options.


Prompt! Attentive! Professional!





Great Service Tech




Mike has been coming out to Haven South ,doing all the warranty work for our Whirlpool appliances .I will continue to use him for future repairs .


S.




Excellent service


Mike Gomez is the best service tech I've ever had




Mike couldn't have been MORE knowledgeable or professional when he came to he house today. Best appliance repair experience I've ever had


Solid technical knowledge of product





Great service. He was very informative also.




He was very good. He came to my house in a timely manner within the scheduled time. Knew what he was doing and was great about explaining things to me. Great quality work!


Mike Gomez is awesome!!




Mike was prompt, courteous and professional. He fixed our washer quickly and completely. If all of Applience Express's technicians are this good, we will have no problems highly recommending them to friends and neighbors!


Steve C.

Steve C.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for the unit is leaking water. Tested the unit and found the water tube to the icemaker has been chewed off by mice. Replace the parts and tested unit. Unit works properly and all water connections were dry at the time of service.

Near N 58th St, Waco, TX 76710
Steve C.

Steve C.

DRYER MAYTAG MEDC215EW1 Arrived on site for the unit will not advance through cycles. Tested the unit and found the timer is defective due to the motor seized. Replace the timer and tested unit. Unit works properly and also advise the customer to call a electrician due to the wall plug is loose. Advise customer to clean air vents every six months.

Near Colony Dr, Waco, TX 76708
Steve C.

Steve C.

MICROWAVE GE JNM1541DN1BB Arrived on site for the unit panel is not working and unable to press numbers. Tested the unit and found the panel has shorted out. Replaced the panel and tested the unit. Unit works properly and job complete.

Near Salem Ct, Waco, TX 76708
Steve C.

Steve C.

COOKTOP KITCHENAID KDRS467VSS04 "Arrived on site to replace the control, and membrane due to unit randomly beeping. Replaced both parts and tested the unit. Unit fan is working properly and tested the unit at 350 degrees. Turn the unit off and the cooling fan turns off. Called Whirlpool Sr#7723452009 Robert and advise the control is defective due to not turning on the cooling fan after baking. Also advise to replace the vent due to service pointer W10900021. Will need to get autho and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10852104 (cntrl-elec) and 1 W10903603 (deflctr-vt)"

Near Austin Ave, Waco, TX 76710
Steve C.

Steve C.

REFRIGERATOR GE GSH25JFXNBB Arrived on site to replace the manifold and valve per prior tech due to not dispensing water. Replace the both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Costa Dr, Waco, TX 76712
Steve C.

Steve C.

DISHWASHER GE PDWT480R10SS Arrived on site for the unit is not draining. Tested unit and found the drain pump will turn on him also found the drain hose is excessively filled with gunk. Unit will need a new drain hose and will use the drain pump on the next visit.; ordrng 1 WD24X10045 (drain tube a)

Near Riverview Dr, Waco, TX 76712
Steve C.

Steve C.

RANGE WHIRLPOOL RBS275PRB00 Arrived on site for the unit bake element will not turn on. Tested the unit and found the wires to the bake element fell off. Remove the oven out of the wall and re-connected the wires. Tested the unit and unit is working properly.

Near Mt Carmel Dr, Waco, TX 76710
Steve C.

Steve C.

REFRIGERATOR GE GTE18GTHGRWW Arrived on site to replace the ff gasket due to being warped. Replaced the gasket and used a heat gun to reshape. Unit works properly and all water connections were dry at the time of service.

Near Beverly Dr, Waco, TX 76711
Arthur B.

Arthur B.

REFRIGERATOR GE GSH25JFXNBB "Arrived onsite for customer complaint of SxS refrigerator not dispensing water in front. Removed water connector and blew into line to dispenser. Found new obstruction. Tested water. Found filter housing clogged and sputtering. Ordering new filter housing and water water valve. Customer will have new filter prior to arrival. R/S for Thursday 11/15. All water connections were dry at time of service.; ordrng 1 WR17X20862 (mwf manifold & tubes) and 1 WR57X10032 (valve,water)"

Near Costa Dr, Waco, TX 76712
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW1 "Arrived onsite for customer complaint of top washer making knocking noise when agitating. Tested unit and confirmed the noise. Inspected rotor and found bolt had came loose. Applied blue loctite to bolt and secured. Tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."

Near Winding Oaks Dr, Waco, TX 76705
Arthur B.

Arthur B.

DRYER MAYTAG MEDC215EW1 "Arrived onsite for customer complaint of dryer not heating properly. Removed back panel and found element coil had broke off element. Removed and replaced element. Reassembled. Tested unit. Unit now heats as intended. Checked house venting and also found venting clogged at the roof. Advised customer to have house venting cleaned as well,for maximum drying performance. Dryer vent and lint trap was clean of lint at time of service."

Near Cold Water, Waco, TX 76712
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived onsite for customer complaint of SxS refrigerator not making ice. Removed toe plate and inspected wiring on door. Found icemaker wire is broken. Advised customer that a new door assembly will correct the issue of no ice. Took photo of broken wire. Customer will call Whirlpool to see if possible they will cover door assembly. All water connections were dry at time of service.

Near Nicholas St, Waco, TX 76712
Arthur B.

Arthur B.

RANGE KITCHENAID KDRS467VSS04 "Arrived onsite for customer complaint of control panel beeping and hot to touch when done baking. Tested unit and found blower fan in rear not coming on. Tested in diagnostics as well and could not get blower assembly to come on. Also confirmed UI beeping when not in use. Unit will need new control panel,UI and blower fan assembly to complete repair. OF to R/S once authorization is given from AHS. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10116104 (swtch-memb) and 1 WPW10245511 (blower) and 1 WPW10298119 (cntrl-elec)"

Near Austin Ave, Waco, TX 76710
Arthur B.

Arthur B.

RANGE JENN-AIR JGRP536WP02 Arrived onsite to install new control control to range from prior tech’s diagnosis. Powered down unit and removed front range panel. Found unit touch panel is faulty and would need replaced. Found touch pad glass assembly is and EXPART. Both parts are covered under 60 month part warranty. OF to R/S. Reassembled and powered unit back on.; ordrng 1 WPW10145531 (cntrl-elec pwr supply) and 1 WPW10464535 (cntrl-elec keypad assy)

Near Columbus Ave, Waco, TX 76701
Arthur B.

Arthur B.

COOKTOP GE JB755SJSS "Arrived onsite for dealer complaint of freestanding standing range control panel is damaged. Found upper control panel is dented in and side supports bent. Also found control knobs missing. Unit will need new side supports,control panel and knobs to complete repair. Advised GE does not cover cosmetic damage. Added photos of the damage to SD quik pic. No further repairs performed."

Near N Interstate 35 Frontage Rd, Waco, TX 76706
Arthur B.

Arthur B.

OVEN JENN-AIR JJW2827DB02 Arrived onsite for customer complaint of double wall oven interior light comes on without any responses. Found unit falls under SP W11251040. Found UI software is on 9.00.00. Unit will need new control panel to update software. Removed and replaced control panel. Powered up unit and verified new software version. Version is now 14.00.00. No other issues found.

Near Gholson Rd, Waco, TX 76705
Arthur B.

Arthur B.

RANGE KITCHENAID KDRS467VSS04 "Arrived onsite for customer complaint of control panel beeping and hot to touch when done baking. Tested unit and found blower fan in rear not coming on. Tested in diagnostics as well and could not get blower assembly to come on. Also confirmed UI beeping when not in use. Unit will need new control panel,UI and blower fan assembly to complete repair. OF to R/S once authorization is given from AHS. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10116104 (swtch-memb) and 1 WPW10245511 (blower) and 1 WPW10298119 (cntrl-elec)"

Near Austin Ave, Waco, TX 76710
Arthur B.

Arthur B.

RANGE JENN-AIR JGRP536WP02 Arrived onsite to install new control control to range from prior tech’s diagnosis. Powered down unit and removed front range panel. Found unit touch panel is faulty and would need replaced. Found touch pad glass assembly is and EXPART. Both parts are covered under 60 month part warranty. OF to R/S. Reassembled and powered unit back on.; ordrng 1 WPW10145531 (cntrl-elec pwr supply) and 1 WPW10464535 (cntrl-elec keypad assy)

Near Columbus Ave, Waco, TX 76701
Arthur B.

Arthur B.

COOKTOP GE JB755SJSS "Arrived onsite for dealer complaint of freestanding standing range control panel is damaged. Found upper control panel is dented in and side supports bent. Also found control knobs missing. Unit will need new side supports,control panel and knobs to complete repair. Advised GE does not cover cosmetic damage. Added photos of the damage to SD quik pic. No further repairs performed."

Near N Interstate 35 Frontage Rd, Waco, TX 76706
Arthur B.

Arthur B.

OVEN JENN-AIR JJW2827DB02 Arrived onsite for customer complaint of double wall oven interior light comes on without any responses. Found unit falls under SP W11251040. Found UI software is on 9.00.00. Unit will need new control panel to update software. Removed and replaced control panel. Powered up unit and verified new software version. Version is now 14.00.00. No other issues found.

Near Gholson Rd, Waco, TX 76705
Steve C.

Steve C.

WASHER MAYTAG WTW5000DW1 Arrived on site for the unit will not lock. Tested the unit in diagnostic and received error code f5e1 and f5e2. Replaced the latch and control and calibrated the unit. Unit works properly and no water connections to the unit.

Near N Interstate 35 Frontage Rd, Waco, TX 76706
Steve C.

Steve C.

WASHER WHIRLPOOL WET4027EW1 Arrived on site to replace the water pump due to leaking water. Replaced the pump and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near W Hwy 6, Waco, TX 76710
Steve C.

Steve C.

REFRIGERATOR GE GSF251GZB BB Arrived on site for the unit is not dispensing water. Remove the quick connect under the unit and it is dispensing water but found the water tube inside the freezer has frozen due to liner separating and will freeze again. Unit will need a new freezer door. Office will need to contact AHS to get autho. Unable to locate part number. ; ordrng 1 CNOTE (AUTHO) and 1 RESEARCH (FREEZER DOOR BLK)

Near Timberleaf Cir, Waco, TX 76708
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KRSC500ESS0 Arrived on site to replace the ice pad and dispenser motor due to not dispensing ice. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service. Office has the cc info.

Near Oakdale Dr, Waco, TX 76712
Steve C.

Steve C.

REFRIGERATOR GE GTE18GTHGRWW Arrived on site for the unit door is not closing. Tested the unit and found the fridge door gasket is warped. Use a heat gun to reshape and unable to reshape. Unit will need a new fridge door gasket. Unable to find part on parts breakdown. Office will need to research part and reschedule customer.; ordrng 1 RESEARCH (FF GASKET)

Near Beverly Dr, Waco, TX 76711
Steve C.

Steve C.

RANGE JENN-AIR JGRP536WP02 Arrived on site for the unit is not working. Found the display is on and displays jenn air and nothing else. Found the unit needs a new control. Control is covered under warranty but not the labor. Customer paid in full on the first visit.; ordrng 1 W10888661 (cntrl-elec)

Near Columbus Ave, Waco, TX 76701
Steve C.

Steve C.

REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived on site for the unit is not making ice. Customer also advise the freezer is not freezing. Found frost build up in the freezer evaporator cover. Temperature in the freezer is 23 degrees and e5 error for the ice maker. Called Whirlpool Sr#7723313980 David and went through all the test. Whirlpool advise unit is unrepairable due not going into defrost. All water connections were dry at the time of service. Office will need to contact AHS.; ordrng 1 CNOTE (AUTHO)

Near Chiswick High Dr, Waco, TX 76712
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW95HEDC0 "Arrived onsite to install new pressure switch to front load washer from prior tech’s diagnosis. Removed top and removed faulty switch. Installed new replacement. Reassembled,cleared error codes and tested unit. Unit fills,washes,drain and spins as intended. No other issues found. Collected quoted part and remaining labor. All water connections were dry at time of service."

Near Woodfall Dr, Waco, TX 76712
Arthur B.

Arthur B.

OVEN WHIRLPOOL WEE730H0DS0 Arrived onsite for customer complaint of slide in range getting error code F1E0 (EPROM Error). Powered unit off and removed MR2 control connection. Resecured all harnesses to board. Powered up unit and reset control. U it powered up as intended. Preheated oven. Unit preheated as intended. No other issues found.

Near Woodcastle Dr, Waco, TX 76710
Arthur B.

Arthur B.

DRYER MAYTAG MEDB850WQ0 Arrived onsite for customer complaint of dryer making loud screeching noise when tumbling repeat issue. Removed bulkhead and found blower housing pulley loose and bearing grinding. Removed housing and installed new replacement. MS approved install. Reassembled. Tested unit. Unit now works quietly as intended. No other issues found. Dryer vent clean of lint at time of service.

Near Cobbs Ln, Waco, TX 76708
Arthur B.

Arthur B.

DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for customer complaint of no water entering dishwasher to wash. Upon inspection found water float switch lever was not properly installed on switch. Corrected error and tested unit. Found unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."

Near Durand Court, Waco, TX 76705
Arthur B.

Arthur B.

MICROWAVE KITCHENAID KMBS104ESS01 "Arrived onsite for customer complaint of wall microwave not powering up. Uninstalled unit and removed cover. Checked fuse and found fuse blown. Replaced fuse and tested unit. Unit still did not power up. Did find 120v found into unit but not to control. Will order control,UI and transformer. Control and UI are covered under 60 month part warranty. R/S for 11/1.; ordrng 1 W10776767 (transformr) and 1 WPW10591452 (cntrl-elec pwr board) and 1 WPW10660608 (cntrl-elec UI)"

Near Gholson Rd, Waco, TX 76705
Arthur B.

Arthur B.

WASHER WHIRLPOOL WET4027EW1 Arrived onsite for customer complaint of dryer not heating. Tested dryer portion and found dryer heating and intended. Customer did advised that water leaks when washing. Removed front panel and found drain pump leaking. Unit will need new drain pump assembly. R/S for 11/1. Advised customer not to use unit until repair complete. No other issues found.; ordrng 1 WP3350152 (retainer lid) and 1 WP3363892 (pump-water)

Near W Hwy 6, Waco, TX 76710
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRSC500ESS0 "Arrived onsite for customer complaint of SxS refrigerator not dispensing ice. Tested unit and found pad shorted and ice bin dispenser motor faulty as well. P&L are as follows; WPW10346924 (Pad),W11202789 (Ice Bin Motor), OF to R/S once authorization is given. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10346924 (pad)"

Near Oakdale Dr, Waco, TX 76712
Arthur B.

Arthur B.

RANGE WHIRLPOOL SF265LXTS2 Arrived onsite for customer complaint of oven not igniting when attempting to bake. Removed bottom cover and removed bake tube. Found connection to bake igniter was not secured to bake igniter. Secure wire connections and tested unit. Unit now ignites as intended. No other issues found. No gas leaks detected at time of service.

Near Rambler Dr, Waco, TX 76710