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Local Reviews
for Waco, TX

Appliance Express Rated 4.7 out of 5 stars based on 58 customer reviews

Map of Waco, TX

Great Service!




Review of Appliance Express

Arthur provided great service! He was very professional, personable & efficient. He answered all my questions.


Map of Waco, TX

Excellent Service




Review of Appliance Express

I will continue to call this service. Not disappointed.


Map of Waco, TX

Amazing Service




Review of Appliance Express

Amazing service


Map of Waco, TX

Repairman did a great job.




Review of Appliance Express


Map of Waco, TX

Great Service




Review of Appliance Express

Arthur was prompt, professional and knew what he was doing.


Map of Waco, TX

Fast and efficient




Review of Appliance Express

Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.


Map of Waco, TX

On time, efficient and personable.




Review of Appliance Express


Map of Waco, TX

Great service and very knowledgeable




Review of Appliance Express

Al was very polite and repaired our refrigerator and is now in great working condition


Map of Waco, TX

Great Service, Awesome Technician




Review of Appliance Express

The tech was on time, courteous, explained,and ensure I understood the process.


Map of Waco, TX

Painfully slow and filled with errors




Review of Appliance Express

The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.


Lisa




Review of Appliance Express

Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.


Great service




Review of Appliance Express


again great service




Review of Appliance Express

Arthur knew exactly what to do. Came on time and fixed the issue.


Well, at least it was repaired




Review of Appliance Express

Frustrating


Arthur was very helpful & pleasant to work with during his visit.




Review of Appliance Express

The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.


disappointed




Review of Appliance Express

Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.


rikki




Review of Appliance Express

very professional & friendly


Great Service, technician was intelligent and efficient




Review of Appliance Express

Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.


Great service




Review of Appliance Express


Great service




Review of Appliance Express


Excellent service.




Review of Appliance Express

Excellent service, Steve arrived at the time expected. He was well-groomed, polite, and friendly. Answered all questions I had about the appliance. Would recommend to others.


BJ




Review of Appliance Express

Awesome service!!! Al was so courteous and efficient.


Good professional service




Review of Appliance Express

The technician answered my questions thoroughly and solved the problems with the Maytag refrigerator.


Great serviceman




Review of Appliance Express


Excellent service!




Review of Appliance Express

The technician in charge is very knowledgeable and friendly. The service is in a great professional manner.


Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite for customer complaint of ice machine producing thin ice. Ran test cycle and found compressor comes on for 4 mins and shuts off. Found control faulty. Removed and replaced control. Reassembled and observed ice machine producing good ice slab. No other issues found. All water connections were dry at time of service.

Near Stallion Rd, Waco, TX 76712
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived onsite for customer complaint of top mount refrigerator not closing properly RC door. Upon inspection, found liner warped not allowing gasket to sit right to cabinet. Ordering new RC door. OF to R/S. No water source connected.; ordrng 1 LW10642551 (dor-fip SS)"

Near Acree St, Waco, TX 76711
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW1 Arrived onsite for customer complaint of top load washer DOA. Removed console and found control shorted. Removed and replaced control. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of services.

Near Buzzard Gulch Drive, Waco, TX 76708
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite to install new linear compressor to French door refrigerator from my prior visit’s diagnosis. Removed compressor and installed new replaced using braising methods. Installed non UV drier and process stub. Vacuumed unit down to -25. Charged unit with 4.66 oz of R134a. Reassembled and tested unit m. Good frost pattern on evaporator. Advised customer to wait 24hrs for unit temperatures to settle. All water connections were dry at time of service.

Near Enclave Ct, Waco, TX 76708
Arthur B.

Arthur B.

REFRIGERATOR GE GFE24JSKFFSS Arrived onsite for customer complaint of French door refrigerator not dispensing ice. Found ice bucket yoke stripped. Ordering ice container and auger motor. OF to R/S once part eta is available. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WR30X25035 (ice bucket asm) and 1 WR60X24993 (auger motor asm)

Near Mahalia Dr, Waco, TX 76705
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW3 Arrived onsite to install water valve assembly to top load washer from prior tech’s diagnosis. Removed and replaced valve assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Connor Ave, Waco, TX 76711
Al R.

Al R.

WASHER MAYTAG MVWB835DW4 "Arrived to inspect washer not filling.Confirmed the complaint and ran diagnostics and test mode and got long fill code, overload and inlet temperature codes.Removed and replaced the valve.Tested the unit and unit tested as designed.Customer had a clamp on the drain hose leading into the drain pipe and was warned on the possibility of syphoningAll water lines were dry at the time of service.Customer satisfied Job complete"

Near Herring Ave, Waco, TX 76708
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 Arrived to inspect washer not FILLING properly.Ran diagnostics test mode and unit was slow to respond in step 4.Unit will need a valve to complete the repair.Ordering valve W11165546; ordrng 1 W11165546 (VALVE)

Near Connor Ave, Waco, TX 76711
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 Arrived to inspect long fill on washer.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied JOB COMPLETE

Near Emerald Rd, Waco, TX 76708
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite for customer complaint of french door refrigerator not making ice and not cooling. When arrived, only found lights on and compressor not running. Unplugged unit and plugged back in. Found compressor running but getting hot to touch quickly. After 2 mins running, compressor shut off but all lights still on. Found compressor faulty. Unit will need new compressor. Advised customer that sealed system is cover under warranty.ordrng 1 CNOTE (OIL LESS GAUGES) and 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10841321 (NON UV DRIER) and 1 W11025999 (compressor)"

Near Enclave Ct, Waco, TX 76708
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for customer complaint of lights not coming on when RC door are open. Found RH door switch faulty. Removed and replaced door switch. Reassembled. Door light now come on as intended. All water connections were dry at time of service.

Near Spring Field St, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR HOTPOINT HSS25ATHBCBB Arrived to inspect ice production.Checked the functions of the ice maker and unit works as designed.Unit had healthy ice inside the ice bin.All water lines were dry at the time of service.JOB COMPLETE

Near Bellaire Dr, Waco, TX 76712
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect ice bin stuck in refrigerator.Confirmed the complaint, removed and replaced the ice bin assembly.Unit now operates as designed.All water lines were dry at the time of service.Customer satisfied JOB COMPLETE"

Near Westchester Dr, Waco, TX 76710
Al R.

Al R.

WASHER WHIRLPOOL WFW87HEDW0 "Arrived to inspect front load washer smell.Ran diagnostics test mode and during the drain cycle, the unit had a fowl odor from the drain pipe.Disassembled the unit and checked the rotor. Rotor works properly.Customer told to run AFFRESH through the unit to combat the fowl water smell.All water lines were dry at the time of service.Customer satisfied JOB COMPLETE"

Near Tipton Dr, Waco, TX 76710
Arthur B.

Arthur B.

REFRIGERATOR MAYTAG MRT118FFFH01 Arrived onsite to installed new evaporator to top mount refrigerator from prior visit’s diagnosis. Removed evaporator and installed new replacement along with dye drier. Vacuumed unit down to -25psi. Charged unit with 3.75oz of R134a refrigerant. Powered up unit and observed frost pattern. Good frost began forming. No other issues found. No water source connected.

Near Acree St, Waco, TX 76711
Al R.

Al R.

WASHER MAYTAG MVWB835DW4 Arrived to inspect F8E1 LONG FILL error code.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE

Near Buzzard Gulch Drive, Waco, TX 76708
Al R.

Al R.

RANGE WHIRLPOOL WFG505M0BS3

Near Selby Ln, Waco, TX 76705
Arthur B.

Arthur B.

REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived onsite for customer complaint of top mount refrigerator not cooling both sections. Upon removing evaporator cover, found strong odor of Freon in FC section. Removed evaporator cover and use black light to find dye. Found dye on upper right top corner of evaporator near line connections. Found pin hole leak on evaporator. Ordering evaporator for R/V. Turned unit off at this time. No water source connected to unit at time of service.; ordrng 1 W10836706 (evaporator)"

Near Acree St, Waco, TX 76711
Arthur B.

Arthur B.

DRYER MAYTAG MEDC215EW1 "Arrived onsite to install new inner door,seal and timer to dryer from prior visit’s diagnosis. Removed and replaced all parts and reassembled. Tested unit. Dryer now works as intended. No other issues found."

Near Beverly Dr, Waco, TX 76711
Arthur B.

Arthur B.

REFRIGERATOR FRIGIDAIRE FFSS2615TE "Arrived onsite for customer complaint of SxS refrigerator not making ice. Upon inspection, found ice maker lever stuck. Used food safe grease on arm connection to icemaker. Observed ice maker harvest and called for water. No other issues found. All water connections were dry at time of service."

Near Ft Graham Rd, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived on-site to inspect a not cooling side by side refrigerator.Immediately called Tech line and spoke with Rick (SR# 7725090522).Discovered the Issue is with the thermistor when checked in diagnostics mode.Removed and replaced the thermistor.Reassembled the unit and unit began cooling as designed.JOB COMPLETE

Near Village Cir, Waco, TX 76710
Al R.

Al R.

REFRIGERATOR GE GSH25JSXNSS Arrived to inspect refrigerator door on a side by side refrigerator not closing properly.Confirmed complaint and noticed the gasket was not in the door.Reseated the gasket and now door closes as designed.All water lines were dry at the time of service.JOB COMPLETE.

Near Inwood Dr, Waco, TX 76711
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived to inspect no ice production. Used my jumper to see if the ice maker motor was operating and got no movement. Removed and replaced the ice maker and still got no motor rotation when jumped.Called Whirlpool Tech line and spoke with Chris was advised the check voltage at the board P3 and P 1 got 120 at board.No voltage to the ice maker.I checked voltage with the harness jumped and the pink and violet pins at the P3 connector at the board and didn’t get continuity.After all checks were completed,

Near Proctor Ave, Waco, TX 76708
Arthur B.

Arthur B.

REFRIGERATOR GE GTE18GTHGRWW "Arrived onsite for customer of gaps in door gasket on top mount refrigerator. Upon inspections,found bottom LH corner of RC door has gap. Used heatgun to reform gasket to liner. Gasket now sits well on bottom of cabinet. No other issues found. No water connected to unit at time of service."

Near Beverly Dr, Waco, TX 76711
Arthur B.

Arthur B.

WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit and removed drain pump. Found nail stuck in drain pump motor fins. Removed obstruction and tested unit. Unit now drains but house drain overflows. Advised that customer will need to have house drain checked by plumber. No other issues found on washer. All water connections were dry at time of service.

Near Glendale Dr, Waco, TX 76710
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFG550S0HZ0 Arrived onsite for customer complaint of gas oven not heating and clock not keeping time. Tested unit. Found unit will come and and relay would click off. Removed and replaced control. Reassembled and tested unit. Unit now preheats as intended. No other issues found. No gas leaks detected at time of service.

Near Pine Ave, Waco, TX 76708
Arthur B.

Arthur B.

WASHER FRIGIDAIRE FFTW1001PW "Arrived onsite for customer complaint of top load washer not spinning. Upon testing,found lid latch not engaging to go into final spin. Removed and replaced lock. Reassembled and tested unit. Unit now locks,fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."

Near Oaklawn St, Waco, TX 76705
Arthur B.

Arthur B.

DRYER WHIRLPOOL WED5000DW2 Arrived onsite for customer complaint of dryer not coming after after 1 load. Removed back panel and found cutoff and thermal fuse open. Removed and replaced cutoff and thermal fuse. Tested unit found element glows bright red on any heat settings. Removed and replaced element. Reassembled and tested. Unit now tumbles and heats as intended. No other issues found.

Near Lost Oak Ridge Dr, Waco, TX 76712
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHW00 "Arrived onsite for customer complaint of french door refrigerator making loud knocking noise. When arrived, found damper in RC section making loud knocking. Removed and replaced damper. Reassembled. Damper now open and closes quietly. No other issues found. All water connections were dry at time of service."

Near Old Mexia Rd, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived to inspect squeaking refrigerator door.Confirmed the complaint and used grease to stop the squeaking.Customer Satisfied JOB COMPLETE.

Near Brazos Point Dr, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived to inspect unit noises.Removed the back panel and attempted to locate the unusual sound.Unplugged the unit, waited 1 minute and plugged in the refrigerator.The noise was pinpointed to the natural sounds of the air damper.Customer was notified of the natural sounds of the unit and is now satisfied with the unit.JOB COMPLETE."

Near Ramada Dr, Waco, TX 76712
Al R.

Al R.

DISHWASHER WHIRLPOOL 665.12762K314

Near S Norma Dr, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR KITCHENAID KBFN506ESS01 Arrived to install previously ordered parts. Removed and replaced the door and extension.Reassembled and unit tested as designed.Customer Satisfied JOB COMPLETE

Near Cedar Ridge Rd, Waco, TX 76708
Joel G.

Joel G.

WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose washer not filling properly. verified no error codes and normal operation. Fills up fine to where it should. Called source spoke w/ Cathy Who says all is normal and inform customer of water levels.Drain is secure. Verified no water leaks at time of svc call.

Near Downsville Rd, Waco, TX 76706
Joel G.

Joel G.

WASHER MAYTAG MVWC565FW1 "Arrived on site to diagnose washer shaking. Found no suspension installed from mfg/missing. Installed suspension, ran calibration and diags and verified operation. Verified no water leaks at time of svc call. Drain is secure."

Near Parrish St, Waco, TX 76705