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for Volente, TX
Padmavathi - Volente, TX
Will - Volente, TX
Ron - Volente, TX
Service men were extremely polite and helpful
Knowledgeable and Personable
Glen - Volente, TX
Knowledgeable and Personable
Outstanding customer service
Landon - Volente, TX
Kenneth - Volente, TX
Great job..in and out no fuss no mess no issue!!!!!
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator not making ice and water leaking from the ice bucket. Upon arrival ms stated the unit started working again. Ms stated the FC was cold and the icemaker was making ice again. I checked the FC temp and found it reaching set point. I found the ice bin full of ice. Ms stated when the issue happened the product in the FC started sweating and the ice in the ice bucket started melting. I tested the thermistors and all the fans and found them all working as designed. I ran service test 4 and found the unit working as designed. I power cycled the unit to reset all the controls and to see how the unit would respond and found that after the unit powered up the FC went into a short defrost. I advised the customer to get some thermometers to put in the compartments to monitor the actual temperatures. I also went over with the customer how the unit operated switching between the compartments and when the fans would be running so
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite to install previously diagnosed parts. I installed the vent hood fan motor assembly and tested the unit. The unit is working as designed at this time. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with upper rack that keeps falling. Upon inspection I found the right side upper rack stopper had fallen out causing the rack to fall. I was able to re secure the stopper and could not recreate the failure. I advised the customer to monitor the stopper and if it keeps happening the customer asked if we can have the stoppers sent directly to them. In the event of a call back please send 2 stoppers (WPW10082861). Job complete.
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site for left burner knob not working. I inspected the unit and work area. I tested all the knobs and found them all working. The left knob was not being depressed enough to release the valve lock. I tested the left burner over and over again, and it worked every time. The knob is bent due to the customer turning the knob trying to get it to shut off. To file the bent knob the manifold will have to be replaced as it comes as one assembly.
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for vent hood not turning off. I spoke to the customer and found out the vent hood turns off, but the fan makes a horrible noise. I inspected the unit and work area. I gained access to the motor assembly and tested its operations. I found the motor bouncing around like it is out of balance and I could hear pieces of the fan rattling around. I inspected the mounting bracket and found everything in place. I am ordering a new fan assembly W11035826. The office will reschedule, it is an expart. Job complete.; ordrng 1 W11035826 (motor-fan)"
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site to inspect cooktop burner not working and light wont turn off. Upon further inspection, I had the customer sign the waiver of damages when removing glass cooktop. I removed the cooktop and found that liquid had spilled onto the switch housing and leaked onto the front right burner switch and shorted it out and burnt the switch and melted the harness and connector. Also found the back left burner switch was shorted and burnt. I reassembled the unit and advised that it is not safe to use the unit but customer requested the power to be turned on. Job completed"
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site to inspect refrigerator freezer & fresh foods lights not working. Upon further inspection, I found the freezer lights and two fresh foods lights out. I removed and replaced the FC lights and tested operation. All lights are operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found drain line tied in with reverse osmosis. Performed diagnostics mode, no error code. Measured incoming water temperature at faucet at 120°. Measured amp draw to heating element at 7.5 amps. Checked for hot temperatures at end of test cycle and found heating element heating. Found suds from rinse aid dispensing. Called Whirlpool tech support and spoke with Kathy. Measured water temperature in dishwasher at 114°. Found all operations working as designed. No water leaks detected. (sr# 7728494311)."
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed part. I installed the fuse and tested the unit. When microwaving for 30 seconds it still counts down to 8 and stops counting, the tray stops spinning, light stays on and the fan stays on, and it does not heat. I called techline and spoke to Kathy, I got sr#7728402676. I advised techline of the situation. Techline had me run voltage checks with the unit on and off. Techline advised they are submitting this to engineering, and they will be in contact. Office to reschedule once we hear from techline.; O-emld tckt"
REFRIGERATOR KITCHENAID KUIX335HPS00 Maroon and white houseboat. Sandy creek yacht club. Arrived on site to diagnose icemaker that was not pushing water. Ran unit in diag mode. Found it was getting water but recirc pump was not getting any to chill plate. Replaced recirc pump and retested. Unit is now working as designed. No water leaks found. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to install previous diagnosed parts. I replaced both controls, the control panel, the thermostats, interlocks, mag and inverter filter board. And the unit still would not work. I called Techline sr# 7728402676, advised them of the situation. We tracked the power to the bus fuse on the side of the unit being blow. Techline advised that the mag, inverter and interlocks can cause that fuse to blow. And with replacing the. Already the problem is likely fixed. I am ordering the fuse WPW10017410 and reschedule; ordrng 1 WPW10017410 (fuse)"
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to diagnose refrigerator with water dripping from the dispenser. Overnight the unit slow drips about 40% of 1 cup. Performed diagnostic on unit and tested dispenser. Found water was not coming out quickly, and pressure felt low. Customer said they are on a well with regulated pressure that goes to a reverse osmosis system before the unit. Called tech line and spoke with Adrian, SR7728352784. With the pressures being so low, it’s resulting in the valve allowing a tiny bit of bypass due to being unable to fully close. Customer will need to increase the pressure to the refrigerator to stop the drip as it’s due to low pressure. No repair is required at this time as pressure needs to be increased. Call complete."
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it sounded louder than normal. I disassembled the unit and found the roller axles were gunked up with debris and the blower wheel had broken free from the nut. I removed and replaced the blower wheels and dryer repair kit (5 rollers, tension pulley and belt) and retested and unit is operating more quietly. No lint observed during service, job completed."
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived in site for oven combo smelling like burnt wiring. After speaking to the customer I found out the microwave has stopped heating. I inspected the unit and work area. I found no signs of burning or smoke damage by the wiring and controls I could see. I found the unit wired in, in a way that I can only pull the unit half way out. See so quick pic. With the microwave not heating I will need to replace the magnetron and the inverter board, but I cannot access those, with the unit only pulled half way out. The customer will have to have someone I wire the unit from the wall so it can be pulled out completely. I am ordering a inverter W10217711 to complete the repair. The office will schedule once the customer has the oven ready for us to pull all the way out.; ordrng 1 W10217711 (inverter)"
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the vent cover having rust on it, I removed and replaced the vent cover. Job completed."
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite for microwave door issue (light staying on while closed) . Upon inspection I found that the microwave door is intermittently not engaging the left side door switch. I noticed that one side of the door would sometimes have a little more trouble connecting to that switch. I applied a small amount of pressure To one side of the door in attempt to slightly alter the alignment for the door to fit right against the switches. I cannot recreate the intermittent issue of the light staying on. Unit is working as designed. Job complete.
DISHWASHER KITCHENAID KDTE204EPA4 "Arrived on site to diagnose dishwasher with upper rack concerns. Performed diagnosis and found that the upper right slide had separated, and the adjustors on both sides of the upper rAck had broken retaining clips.Replaced both tracks and adjustors and retested. All is now working as designed.
OVEN WHIRLPOOL WOC75EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave/wall oven combo doors and console having rust on them, I removed ad replaced the microwave outer door panel, the oven door outer panel and the console. In the process, I found the vent assembly had rust on it as well. I am ordering the vent and scheduled return service.; ordrng 1 WPW10351279 (vent-oven)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to continue diagnosing dishwasher that was not closing smoothly. Removed unit from cavity and found the cavity was tight, and the side mounting brackets were causing the tub to flex in and warp to one side. Removed side mounting brackets and relocated them to the top of the tub. Readjusted the leveling feet and test fit in cavity. Door is now aligned properly and not rubbing. All is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher with no heat. Upon further inspection, I found the element with to spots that appeared to be burnt. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I tested amp draw to the element and when it was to come on, I could hear the relay on the control but the amp reading was 0. I removed and replaced the element and retested and it is operating as designed. The element amp draw during the wash cycle and at the end in the drying cycle was 7-9 amps both readings. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop flames. Upon further inspection, I tested all five burners and found that the back left burner cap wasn’t on correctly causing the flames to be high. Corrected the cap and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL W0S51ECOHS01 "arrived on site to inspect wall oven temps too high. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp reading at preheat was 372. My next five readings were 387, 332, 386, 329, 368 for an average temp of 359 degrees. I advised the builder of my findings. No repairs needed. Job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site, to install previously diagnosed and ordered parts. Due to the FC evaporator frosting up and the ice maker failing, I removed and replaced the Evap fan motor/harness, HV control and UI. I found the ice maker was functioning properly and did not replace it. Tested unit and it is operating as designed. Level the unit. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WOC75EC0HS01 "arrived on site to inspect wall oven shutting off mid cycle. Upon further inspection, I found the display showing January 2nd the time was 0852am. Customer advised that the unit has been time jumping since they purchased it. Customer also advised that they have had trouble with the whirlpool app on their phone and advised the customer to connect the unit to WiFi. I removed and replaced the main ACU and console and programmed the unit. I provided the number to the Whirlpool Connect Team (866-333-4591) should they have any issues connecting. Made recommendations for use and care of the unit. Job completed."
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect wall oven error codes. Upon further inspection, I found the unit showing F1E1 error code. Following service matters tech sheet, I removed and replaced the main ACU. Also, found the console ribbon separating; therefore, I removed and replaced the console and tested the unit. Unit is operating as designed. Advised customer of my findings and repairs. Job completed."