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for Troy, TX
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service from Al
Alan - Troy, TX
Due to a cancellation, Al was able to come sooner than originally scheduled. His office contacted me first for permission and he contacted me a few minutes later to confirm. He arrived professionally dressed, inspected the range, produced the necessary part and completed the service in about 15 minutes! He was very polite and easy to chat with. Very happy with his customer service skills!
Crystal - Troy, TX
Was not happy that serviceman did not have updated warranty information with him when he arrived. I had to call office and they called him. Other than that he was great.
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
This was second time out, but was pleased with service. It is funny that the ( deflector ) not sure if that is the proper name has to be just right spot for it to work when it is same all the way around. Just has a sweet spot. I just didn't want something to blow up.
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
Ann - Troy, TX
Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.
Virgil - Troy, TX
Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.
Freezer Repair Service
Terry - Troy, TX
Excellent technician!! Very professional, knowledgeable, and fast.
RANGE WHIRLPOOL WFG520S0FSO Arrived onsite and found loose wire preventing unit from operating as designed. Corrected wire on fan harness. Unit is now operating as designed. Advised customer on repair. All checks good.
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) error code. Placed unit in an auto test and found the lid not locking when it came to test 11. Replaced latch and tested unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed front panel and tested unit. Sound was not coming from the motor but from the left wheel rotating the drum. Removed drum and spun the wheel by hand. The wheel would intermittently make a loud squeak and grind sound, customer stated that was what they were hearing. Removed wheel and found inside rusted. Used wheel from new repair kit and tested unit, unit worked as designed. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived on site customer complaint was dryer was making an awful squeaking noise found the pulley was bad replaced with maintenance kit ran the unit everything else works as designed
RANGE WHIRLPOOL WFE540H0ES1 Arrived to inspect back right burner issues.Confirmed the complaint and removed and replaced the infinite switch.Reassembled and unit tested as designed.Job complete
WASHER MAYTAG MVWC565FW1 Arrived on site customer complaint was sheet was stuck under the agitator take the unit apart replace the agitator everything else work great all lines are dry
WASHER MAYTAG MVWX655DW0 "Arrived onsite for customer complaint of top load washer not spinning out clothes. Spin basket and found inner wash basket wobbling. Attempted to remove wash plate and found wash plate seized. Advised customer unit will need inner basket,gearcase and wash plate to complete repair. Wash basket in covered under 10 year warranty. Customer wants to speak with Maytag regarding concession.
OVEN WHIRLPOOL AER6303MFB2 Arrived on site customer complaint was oven would not preheat or do anything pull the unit out pull the back off found that the wires were burned replace the wire harness and fuse tested the unit all work great
WASHER WHIRLPOOL WTW5000DW3 Arrived on site customer complaint was washing machine wasn’t adding enough water filled the washing machine with clothes started it found that washing machine needs a cleaning because there’s too many suds in the washing machine told customer to do a cleaning
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine would not feel very well found the water connection was turned down turn it all the way up at the wall ran the unit in test mode all lines are dry
RANGE WHIRLPOOL WFE515S0EB0
WASHER WHIRLPOOL WTW7500GW0 Arrived to inspect LF error.Ran diagnostics test mode and confirmed the complaint.Removed and replaced the housing.Calibrated the unit and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived onsite to install new compressor and evaporator to stand alone refrigerator. Removed compressor. Installed new compressor,evaporator and drier using braising methods. Vacuumed units down to -25. Charged unit with 4.8oz of R134a refrigerant. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found."
RANGE KITCHENAID KFGD500ESS04 Arrived to inspect front left burner not lighting.Confirmed the complaint and repositioned the burned and unit began operating properly.Job complete
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for customer complaint of stand alone refrigerator not cooling properly. Removed evaporator cover and found ball of ice at capillary tub connection at evaporator. Unit will need new compressor and evaporator to complete repair.Unit unplugged at this time.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10858281 (evaporator) and 1 W11125124 (compressor)
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived to inspect refrigerator not cooling.Confirmed the complaint and checked the compressor.It was hot to the touch, but never came on.Removed and replaced the start device and unit began operating as designed and cooling.Customer told to wait 24/48 hours for unit to reach 38 degrees.Job complete"
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of top load washer not completing spin cycle. Upon arrival, found drain hose installed incorrectly. Advise customer that drain hose must be level with washer. Advised customer of findings and customer will correct. No other issues found. All water connections were dry at time of service."
RANGE KITCHENAID KFGD500ESS04 Arrived on site for customer complaint of LF burner not lighting. Removed and replaced left front burner head and burner cap. Reassembled and tested. Left front burner now comes on as designed. No other issues found. No gas leaks detected a time service.
DISHWASHER AMANA ADB1400AGW1 "Arrived onsite for customer complaint of dishwasher not draining. Upon testing, found LED lights on control dim and will not start. Unit will need new control to complete repair. Unit disconnected at this time.; ordrng 1 W10906422 (elect,control board)"
DRYER ELECTROLUX EFDE317TIW1 Arrived to install previously ordered parts.Removed and replaced the UI and control.Reassembled and unit tested as designed.JOB COMPLETE
DISHWASHER KITCHENAID KDPE234GPS0 Arrived to inspect dishwasher dispenser issues.Confirmed the dispenser was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE.
DRYER ELECTROLUX EFDE317TIW1 Arrived onsite for customer complaint of dryer not powering on. Checked incoming voltage and found 240v. Removed top. Found control board shorted. Ordering main control and UI. ordrng 1 53044510358 (UI ASSEMBLY) and 1 5304510360 (MAIN CONTROL) and 1 CNOTE (NEEDS AUTHO)
DRYER WHIRLPOOL WED8000DW4 Arrived to install previously ordered parts.Disassembled the unit.Removed and replaced the blower wheel and motor.Reassembled the unit and the unit began operating as designed.No lint observed at the time of service.JOB COMPLETE Called Whirlpool Tech line and spoke with Rick SR #7725209954.Issue documented
DRYER WHIRLPOOL WED8000DW4 "Arrived to inspect dryer with customer complaint of odd noises from inside the unit.Attempted to duplicate the noise, but couldn’t.Ordering the Duct air assembly ordrng 1 W11104017 (DUCT AIR ASSEMBLY )"
WASHER MAYTAG MVWC565FW0 Arrived to inspect washer not working properly.Rand diagnostics and got no error codes.Calibrated the unit and explained to the customer my findings.Also tested water pressure from the hose on both hot and cold and got good pressure from both.All water lines were dry at the time of service.JOB COMPLETE