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for Troy, TX
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service from Al
Alan - Troy, TX
Due to a cancellation, Al was able to come sooner than originally scheduled. His office contacted me first for permission and he contacted me a few minutes later to confirm. He arrived professionally dressed, inspected the range, produced the necessary part and completed the service in about 15 minutes! He was very polite and easy to chat with. Very happy with his customer service skills!
Crystal - Troy, TX
Was not happy that serviceman did not have updated warranty information with him when he arrived. I had to call office and they called him. Other than that he was great.
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
This was second time out, but was pleased with service. It is funny that the ( deflector ) not sure if that is the proper name has to be just right spot for it to work when it is same all the way around. Just has a sweet spot. I just didn't want something to blow up.
Repair was quick and easy for him. Thank you
Kenneth - Troy, TX
Ann - Troy, TX
Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.
Virgil - Troy, TX
Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.
Freezer Repair Service
Terry - Troy, TX
Excellent technician!! Very professional, knowledgeable, and fast.
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermistor and tested unit. Unit began cooling is working as designed. Call complete.
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer had unit plugged in and food inside the freezer and refrigerator sections. Took temperatures and found the freezer section at 19°F and the refrigerator at 33°F. Customer had unit set to 0°F in the freezer and 33°F in the refrigerator. Tested resistance through the freezer thermistor have to control and found the thermistor reading that the unit was at -2°F in the freezer section. Unit will need freezer thermistor replaced for repair. Spoke to the parts department and will need to research part before rescheduling customer.; saved tckt
DISHWASHER BOSCH SHP865WF2N/11
REFRIGERATOR MAYTAG MSD2650HEB "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced starting device, compressor, dryer, and coupler and tested unit. Unit got to 150 psi on the high side and 0 psi on the low side. Evaporator was frosting up nicely and unit is working as designed. Call complete."
REFRIGERATOR MAYTAG MSD2650HEB Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found unit cooling but found no frost pattern on the evaporator. Unit is sitting in a garage behind a work bench station and a deep freezer. Attempted to remove the unit from where it was sitting to get to the back of the unit and was unable to do so. Spoke to CS and was advised to order sealed system parts. Ordering parts and office will need to contact AHS for authorization and then the customer (if approved) for a reschedule date due to out of stock parts.; ordrng 1 12001940 (evaporator) and 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 W10913906 (coupler) and 1 WP67005335 (cntrl-elec) and 1 WPW10143759 (dryer)
WASHER WHIRLPOOL MVWB835DW0 "Arrived on site for washer that is not completing a wash cycle. Inspect unit and work area. Customer showed me the unit spinning the agitator but not the basket and no water coming into the unit. Placed in in-service diagnostics and found an F7 E5 (shifter failure) error code. Tested unit in an auto cycle and found unit making a grinding sound during agitation and the basket moving partially with the agitator. Stop the cycle and spun the basket by hand. Found what sounded like an airplane sun indicating the bearings in the drive motor had gone bad. I asked the customer how long is it been like that and he’s had mentioned it had been like that for quite a long time. Advised customer he would need to replace his drive motor and shifter
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that’s not heating properly. Inspected unit and work area. Tested voltage at the wall between L1 and L2 and found 160 V. Removed power plug and found power plug connector prong burned and singed at the power cord outlet. Tested voltage in the outlet and was getting jumping voltage ranging from 1 V across L1 and L2 to 126.7 and then up to 160V and then 190V and back down to 1V. I advise the customer that they definitely would need to replace their power cord but that there may be an issue with their outlet. Advise customer to get an electrician to fix their issues.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that was not heating and had a burning smell. Inspected unit and work area. Removed terminal block cover to test voltage and found terminal block minorly singed at the L1 connector. Replaced terminal block and tested unit. Customer advised that the timer would not advance and that they were not getting any heat. Confirmed that the unit would not heat and the timer would not start to turn to turn ours the unit was going through a cycle. Replaced timer and tested unit again. Unit is working as designed. Call complete.
DISHWASHER BOSCH SHP865WF2N/11 on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the control panel and found 6 V AC. Unit would not power on. Replaced control panel and tested unit again. Unit still would not turn on. Remove the unit from the wall and tested voltage at the terminal block. Found hot lead to neutral at 115.6 V. However from hot to ground I found 54.5 V and from neutral to ground I found 59.6 V. Advise customer that they will need to have an electrician to fix the electrical in order for the unit to work properly. Call complete.
RANGE WHIRLPOOL WFG520S0FSO Arrived onsite and found loose wire preventing unit from operating as designed. Corrected wire on fan harness. Unit is now operating as designed. Advised customer on repair. All checks good.
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E1 (lid switch fault) error code. Placed unit in an auto test and found the lid not locking when it came to test 11. Replaced latch and tested unit. Unit is working as designed. Call complete.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed front panel and tested unit. Sound was not coming from the motor but from the left wheel rotating the drum. Removed drum and spun the wheel by hand. The wheel would intermittently make a loud squeak and grind sound, customer stated that was what they were hearing. Removed wheel and found inside rusted. Used wheel from new repair kit and tested unit, unit worked as designed. Call complete."
DRYER WHIRLPOOL WED4815EW1 Arrived on site customer complaint was dryer was making an awful squeaking noise found the pulley was bad replaced with maintenance kit ran the unit everything else works as designed
RANGE WHIRLPOOL WFE540H0ES1 Arrived to inspect back right burner issues.Confirmed the complaint and removed and replaced the infinite switch.Reassembled and unit tested as designed.Job complete
WASHER MAYTAG MVWC565FW1 Arrived on site customer complaint was sheet was stuck under the agitator take the unit apart replace the agitator everything else work great all lines are dry
WASHER MAYTAG MVWX655DW0 "Arrived onsite for customer complaint of top load washer not spinning out clothes. Spin basket and found inner wash basket wobbling. Attempted to remove wash plate and found wash plate seized. Advised customer unit will need inner basket,gearcase and wash plate to complete repair. Wash basket in covered under 10 year warranty. Customer wants to speak with Maytag regarding concession.
OVEN WHIRLPOOL AER6303MFB2 Arrived on site customer complaint was oven would not preheat or do anything pull the unit out pull the back off found that the wires were burned replace the wire harness and fuse tested the unit all work great
WASHER WHIRLPOOL WTW5000DW3 Arrived on site customer complaint was washing machine wasn’t adding enough water filled the washing machine with clothes started it found that washing machine needs a cleaning because there’s too many suds in the washing machine told customer to do a cleaning
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine would not feel very well found the water connection was turned down turn it all the way up at the wall ran the unit in test mode all lines are dry
RANGE WHIRLPOOL WFE515S0EB0
WASHER WHIRLPOOL WTW7500GW0 Arrived to inspect LF error.Ran diagnostics test mode and confirmed the complaint.Removed and replaced the housing.Calibrated the unit and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived onsite to install new compressor and evaporator to stand alone refrigerator. Removed compressor. Installed new compressor,evaporator and drier using braising methods. Vacuumed units down to -25. Charged unit with 4.8oz of R134a refrigerant. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found."
RANGE KITCHENAID KFGD500ESS04 Arrived to inspect front left burner not lighting.Confirmed the complaint and repositioned the burned and unit began operating properly.Job complete
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for customer complaint of stand alone refrigerator not cooling properly. Removed evaporator cover and found ball of ice at capillary tub connection at evaporator. Unit will need new compressor and evaporator to complete repair.Unit unplugged at this time.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10858281 (evaporator) and 1 W11125124 (compressor)