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for The Hills, TX
Stephanie - The Hills, TX
Luis was prompt, professional, and thorough. Outstanding service call.
Great, Great service.
Sidney - The Hills, TX
I have already referred them to a friend. Those 2 young men were so knowledgeable and nice. Give them a raise!!!!!!
Beverly - The Hills, TX
Virginia - The Hills, TX
Robert was so professional, took the time to fully explain the problem and fix!
Pat - The Hills, TX
Icemaker had second issue and finally was repaired correctly
Lana - The Hills, TX
Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.
Kept me informed about what was happening; prompt return with part
Debra - The Hills, TX
Fixing my stove top
Lana - The Hills, TX
Leo did a great job with our ceramic stove top. He was on time and easy to deal with. One of the parts i had bought was not needed, but I did need a control switch which I have ordered and will reschedule with Leo to totally make my Jenn-Air like new.
Susan - The Hills, TX
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Don - The Hills, TX
On time,clean, knowledgeable team service technicians
Amy - The Hills, TX
Pat - The Hills, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
John - The Hills, TX
Brandon quickly identified and corrected the problem.
Virginia - The Hills, TX
Service person was excellent, so nice and professional. I will definetly use Appliance Express again.
Great Customer Service!
Katie - The Hills, TX
Mr - The Hills, TX
Kelley - The Hills, TX
Robert - The Hills, TX
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer making noise. Tested and inspected unit and found massive glue buildup on drum from factory hitting rollers every time it turns. Removed glue buildup and tested unit. All operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 Arrived on site to install previously diagnosed parts. Upon arrival customer informed that she attempted to remove ice and possibly damaged drip pan and evaporator cover. Inspected and found damage. ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11211387 (EVAPORATOR COVER ) and 1 WPW10537710 (DRIP PAN)
REFRIGERATOR LG LFXS29766S01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no ice in freezer compartment. Removed door and drawer found power lead disconnected from harness,reinstalled lead to harness,icemaker ran through a cycle,dumped ice and filled with water."
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for cooling issue in fresh food. Found fresh food evaporator incased in ice per service pointer W11329116B defrosted fresh food evaporator,secured thermistor to correct location on suction line using a zip tie installed new cover,installed updated control board,changed defrost setting to basic.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived on site for refrigerator appears dead. Upon arrival found that RC is at 58° to 62° found FC at 17° to 19° and all lights in FC not operating and all but 2 lights in RC not operating. Pulled unit back off and found compressor pulling 1.5 amps. Touched compressor and it is extremely hot. Condenser fan was running but seemed weakOrdering SS and needed parts. 2 hour job. Office to schedule. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10807593 (PANTRY CONTROL ) and 1 W11127829 (FAN) and 10 W11130208 (LIGHT MODULE )s and 1 W11203918 (LIGHT MODULE ) and 1 WPW10143759 (DRIER ) and 1 WPW10306786 (LED CONTROL ) and 1 WPW8201675 (COMPRESSOR )
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site for refrigerator not cooling in either compartment. Preformed temperature test in FC and found within range, preformed temperature test in RC and found abnormal warm. Also found water dispenser not dispensing water. Found frost buildup on RC evaporator cover. Found failed controls and thermistors.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for unit not cooling in freezer. Found items thawed. Ran diagnostics and all therms and bimetallic tested good, set to 8hr defrost to be safe. Removed drawers and evap cover and found fan blade for evap motor sitting on top of evap off the motor shaft. Found no defrost failure.
REFRIGERATOR LG LFXS29766S01 Arrived on site to install previously diagnosed part. On attempting to remove dispenser assembly found that dispenser assembly will not come out without damage and new door does not come with dispenser assembly. Ordering assembly. Office to schedule..; ordrng 1 ACQ85430259 (DISPENSER ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE )
OVEN KITCHENAID KODE307ESS03 Lower oven glass door slipped down. Secured window. Test unit. Unit test good. Job complete
DRYER KENMORE 110.828221 "Arrived on job for complaints of not starting. Checked voltage, all good unit powered on normally."
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer timer not working properly. Tested and inspected unit and found failed timer. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
REFRIGERATOR KITCHENAID KSSC48QVS02 Ice bin full unit working as designed.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue. Found evaporator incased in ice,called tech support due to ongoing issue,gave history on repairs
ICE MACHINE WHIRLPOOL KUID308ESS1 Arrived on site for no ice. Ran diagnostics found recirculating pump powered on but not pushing water up to reservoir plate diagnosed faulty pump. Instaled new pump powered unit on ran diagnostics all test passed.
REFRIGERATOR LG LFXS29766S01 Arrived on site for refrigerator water/ice issues. Tested and inspected unit and found water tube inside RC door is leaking and freezing up creating issues. Could not locate on parts break down. Ordering part research. Office to schedule. Instructed customer to keep an eye on to avoid water damage.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE )
REFRIGERATOR KITCHENAID KSSC48QVS02 Arrived on site for ice clumping and water leaking found ice door not sealing to housing diagnosed unit will need ice door and motor. Installed new ice door and motor tested dispenser good seal when ice door closes.
DRYER MAYTAG MDE5500AYQ And on site for dryer not operating. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Found some lent buildup and removed. Tested unit and all operations are normal. No other repairs are needed at this time.
DRYER WHIRLPOOL DV42H5200EP/A3 Arrived on site for washer not operating. Tested and inspected unit and found failed idler pulley. Removed failed part and replaced with new. Tested unit and unit worked but very loud. Customer stated that unit was making some noise before but not that loud. Found blower wheel rubbing on housing. Made adjustments to housing and found little improvement.
DISHWASHER WHIRLPOOL KDTM354DSS0 Arrived on job for complaints of dishwasher leaking. During testing found that the pump seal was leaking.
WASHER MAYTAG WFW95HEDC0 Arrived on job for complaints of washer not draining properly. During diagnostics test found that the pressure switch is not working properly. Not sensing that the water is draining. Also inspected the drain pump and hose zip tie the hose to the hot water line. Replaced pressure switch and washer tested fine and no leaks detected. Complete.
REFRIGERATOR KITCHENAID KFIS20XVMS2 Arrived on site for refrigerator not dispensing water or ice and UI not letting customer switch. Upon arrival found the lock was on. Pushed on the lock button for 3 seconds and was unlocked. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN JENN-AIR JJW2730DS00 Arrived on job for complaints of an error message on display screen. Error code F2 E1 was displayed during testing. Replaced console with new and tested good.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for customer complaint of unit not making ice and water dispenser issues, I replaced ice maker, and instructed customer to replace filter. Also found freezer door was open when I arrived. Unit tested good."
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "Arrived on site for refrigerator making noise. Upon arrival customer informed that unit is making noise, not cooling and has ice buildup on back of RC. Found service pointer on unit and will need control kit as well as sealer kit.
REFRIGERATOR JENN-AIR JFC2089HES "Arrived on site for customer complaint of ice maker not working, I found faulty ice maker, I replaced ice maker, unit tested good."
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived onsite for the refrigerator that is still freezing product in the RC. Ms had pics of all the food and products that had froze. I tested the dampener and it tested good. The fresh food thermistor tested good. I tested the temp and found it about 6 degrees colder than the setting of 38 degrees. I entered service test 211 and put an offset in the control. I let the unit cycle and the sealed system is shutting off when the shelf temp is 38 degrees now. The unit is working as designed. Call complete.
DRYER MAYTAG MDE5500AYQ Arrived onsite for the dryer with a no heat condition. I found one of the thermistor wires disconnected causing the issue. I connected the wire and tested the unit. The unit is working as designed. Call complete.
DRYER MAYTAG MDE5500AYQ
REFRIGERATOR LG LSC27925ST Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for customer complaint of unit shutting down and melting, and ice makers not working. Found open bi metal, faulty control relay for defrost cycle. Ordering controls, heater, harness. ; ordrng 1 12729128 (heater) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W10710090 (invrtr-box) and 1 W10796120 (harns-wire) and 1 W10811364 (cntrl-elec) and 1 W10845527 (panel-ui)"
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for no cool. Found oil on fresh food evaporator,diagnosed leak at fresh food evaporator. Installed a new fresh food evaporator and a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR JENN-AIR JFC2089BEM01 "Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found 2 12 oz cans that each had about 3 to 5 oz remaining after being opened frozen both placed in front of damper. Found that other items are pushed all the way back against back wall in refrigerator. Tested temperatures on a number of items and most ranged from mid to low 40’s. Called tech line and spoke mark (SR# 7725532888) Made aware of stated issues and what was done, was instructed to instruct customer on item placement. Did as instructed. No repairs are needed at this time."
REFRIGERATOR JENN-AIR JFC2089BEM01
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived onsite for the refrigerator not cooling in either section. I found both compartments at room temperature. I found all the sealed system components working. I found the compressor extremely hot and only drawing .25 amps indicating it’s not pumping or there is a leak. The system has never been tapped. Ordering c-notes, W11116006 EVAPORATOR, WPW10608485 EVAPORATOR, 8201675 COMPRESSOR, WPW10143759 DRIER-UV, & TJ90SF8404 ACCESS FITTING.; ordrng 1 8201675 (COMPRESSOR) and 1 C-NOTES (ORDERING SS TECH - NEEDS PARTS AUTHORIZATION - 2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS FITTING) and 1 W11116006 (EVAPORATOR) and 1 WPW10143759 (DRIER-UV) and 1 WPW10608485 (EVAPORATOR)"