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for The Hills, TX
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Don - The Hills, TX
On time,clean, knowledgeable team service technicians
Amy - The Hills, TX
Pat - The Hills, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
John - The Hills, TX
Brandon quickly identified and corrected the problem.
Virginia - The Hills, TX
Service person was excellent, so nice and professional. I will definetly use Appliance Express again.
Great Customer Service!
Katie - The Hills, TX
Mr - The Hills, TX
Kelley - The Hills, TX
Robert - The Hills, TX
RANGE JENN-AIR JIS1450DP2 "arrived on site and found F 47 error showing on display, spoke with tech line and they recommended replacing module. After replacement right hand side is now operating properly.
REFRIGERATOR MAYTAG MSF21D4MDM01
REFRIGERATOR MAYTAG MSF21D4MDM01 "Arrived on site for customer complaint of condensation on outside of freezer door, called techline because of repeat issue. They instructed me to replace thermistor.; ordrng 1 WP2188819 (thermistor)"
RANGE JENN-AIR JIS1450DP2 "Arrived on site for customer complaint of error code on cooktop UIB, found f47 error, I followed Jenn Airs guidelines and checked the wire harness connections at UIB/Display board going to the induction module, harness was firmly in place, Jenn Air wants us to replace wire harness first before replacing module. Ordering parts wire harness ; and 1 W10808072 (display) and 1 W11171883 (WIRE HARNESS ) and 1 W11226772 (HARNESS )"
WASHER MAYTAG MHW3505FW0 "Arrived on site for customer complaint of unit not draining, found clog in drain pump filter, I removed the clog, unit tested good.
REFRIGERATOR KENMORE 253.7031921
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site to replace valve, after replacing valve, unit tested good."
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site for loud noise. Ran unit through diagnostics found failed water sensor,continued diagnostics ticking noise from condenser fan motor. Installed new water sensor,installed updated condenser fan motor assembly powered unit on unit passed all diagnostics.
FREEZER WHIRLPOOL F20BBA Arrived on site for recall issue. Installed recall kit to defrost heater followed all instructions in kit powered unit on unit working as designed. Repair covered under rework
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site for customer complaint of front left burner not working, found faulty valve, ordering valve. ; ordrng 1 5304505690 (valve)"
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of unit sparking during use, found faulty switches ordering switches; ordrng 1 WP71003385 (switch- ig)"
OVEN JENN-AIR JJW2827DS01 Arrived onsite for the oven to replace the control panel that was shipped to the customer from Jen-Air. I replaced the panel and set it up. I confirmed the unit had the 14.00 UI software version and took a photo. Call complete.
DOWNDRAFT KITCHENAID KIRD861VSS1 Arrived on site to test unit for unit not going down. Test unit and found bad motor for blower and motor to make it go up and down and bad board.
MICROWAVE KITCHENAID KCMS2055SSS0 "Arrived on site for customer complaint of unit not working, found wire on door switch not making contact, I tightened wire connection, unit tested good. Collected payment on cc"
REFRIGERATOR FRIGIDAIRE 253.7031921 "Arrived on site to install kit,found no AUTHO on shipping boxes,per last conversation with tech line AUTHO will be documented on there end. Installed both kits one for water leaking in icemaker housing and back panel kit to prevent rust on liner. Powered unit on ran diagnostics all test passed."
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site for customer complaint of unit not starting cycle, found User Interface was not responding, I replaced UI panel, unit tested good."
WASHER GE WPGT9150HWW "Arrived on site for customer complaint of unit leaking into tub when not in use, found faulty water valve, I replaced valve unit tested good."
REFRIGERATOR FRIGIDAIRE 253.7031921 "Arrived on site for ice build up behind icemaker housing. Called technical team,gave issue with unit. Per John at tech support they are shipping out parts to customer and back of shipping box will have AUTHO for repair.collected service call fee"
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for noise complaint. Let unit run through a cycle noise is ice slab breaking free from evaporator plate when hot gas valve is energized. Replaced solenoid prev tech ordered called tech support unit working as designed customer can call into customer support if unhappy per tech support sr# 7723970585CNOTE SEE STICKY NOTE; ordrng 1 SEESTICKYNOTE
OVEN WHIRLPOOL KEMS308GBL2 "Arrived on site for customer complaint of oven not reaching proper temperature, found unit was 25 degrees off, I calibrated unit, tested good. Collected service fee on check"
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I installed the 1/4” line with a reducer coupling and the clips. I tested the water dispenser and there were no drips from the spigot. There were no water leaks present at the time of service. Call complete.
OVEN WHIRLPOOL GMC305PDB07 "Arrived on site for customer complaint of broken glass, I replaced glass, tested good.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived onsite to replace the previous diagnosed parts. After getting the unit apart I found the line in the unit was 5/16” to the spigot and the line that was sent in the parts breakdown is 1/4”. I believe this is why the unit has dripped since day one because the hole in the dispenser facade is a 1/4” allowing the tubing to come thru it and not touch it causing the water to drip. Need to install a 5/16” x 1/4” reducer and use the 1/4” line that was sent. Ordering c-notes & WPW10334458 CONNECTOR. RS for Mon 2/11.; ordrng 1 C-NOTES (SEE DW FOR THIS PART, DO NOT ORDER.) and 1 WPW10334458 (CONNECTOR)"
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived onsite for the water spiciest still leaking. Ms stated that it stopped dripping for almost 2 days after the previous visit. Need to replace the water line guide and components. Ordering W11031909 GUIDE, W10819546 CLIP, & 67002816 CLIP; WATERLINE. RS for Wed 2/6.; ordrng 1 67002816 (CLIP; WATERLINE) and 1 W10819546 (CLIP) and 1 W11031909 (GUIDE)"
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit making a loud noise, I ran diagnostic test, everything passed in diagnostic mode. Ran 1 full harvest cycle, found the noise is coming from the ice cracking during hot gas release. I upped the size of ice cubes in diagnostic mode. Unit tested good."
DISHWASHER WHIRLPOOL GU2275XTVY2 Arrived on site to test unit for start button not working. Test unit and found shorted panel. Replaced panel test unit and unit filling with water and washing and draining. Job complete no leaks present at this Time.
REFRIGERATOR KITCHENAID KRFF302ESS01 Arrived onsite for the refrigerator with a no ice condition and the dispenser is leaking water. I found the dispenser with a very slow drip just from the air on the downside of the loop in the line at the dispenser.I removed the dispenser facia and tightened the water line in the guide. I found the ice maker with a defective motor. I replaced the ice maker and the unit went into a harvest and filled with water. The dispenser never dripped while I was completing the job. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for stuck filter found broken connection on housing.diagnosed unit will need new housing. Removed housing installed new housing,installed filter checked removal and installation on housing unit working as designed,ran water dispenser no leaks from housing.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for loud banging noise. Per customer loud bang noise during harvest and noise didn’t start till last repair. Ran diagnostics no odd noise ran unit through a normal cycle no odd noise during beginning of cycle. Informed customer noise is probably from ice slab separating from evaporator plate when hot gas valve is energized and is completely separated from water housing. Called tech support,per tech support noise is normal due to slab breaking free from plate and to run a clean cycle. Removed all ice ran clean cycle per tech support file#7723970585"
DISHWASHER KITCHENAID KUDE40FXBL Arrived on site to diagnose a dishwasher with an upper rack that will not stay mounted. Found upper rack adjusters broken causing rack to fall from rails. Replaced adjusters and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.Adjusters
RANGE KITCHENAID KSGB900ESS0 Arrived onsite for the range with the oven that needs to be recalibrated. I tested the temp with the set point at 350 degrees. I found the temp average about 15 degrees low. I put a 10 degree positive offset in the control and tested the unit. I found the temp cycling correctly but I found the burner exploding when igniting and popping when going out. This was causing the burner not to light and go thru a purge period before relighting causing the temp to drop extremely low. I adjusted the air/gas mixture and tested the unit. The unit is working as designed. There were no gas leaks present at the time of service.
OVEN KITCHENAID KEBC107KSS04 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD FOR CONTROL NEEDED)
WASHER GE WPGT9150HWW Arrived on site to diagnose a washing machine that is not filling with hot water. Tested all parts and components of unit and could not duplicate any failures at this time. Advised homeowner on preset cycle options that are not changeable due to manufacturers settings. No repairs are needed at this time and no leaks were found at time of service.
WASHER MAYTAG MVWC565FW1 "Arrived on site for customer complaint of water leaking into tub when not in use. Found faulty water valve. I replaced valve, unit tested good."
MICROWAVE KITCHENAID KCMS2055SSS0 "Arrived on site for customer complaint of unit not heating and smelling like burnt plastic. Found faulty magnetron and diode. I replaced mag and diode, unit tested good.