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for The Hills, TX
Lana - The Hills, TX
Leo fixed my old glass cooktop on time with parts that I had ordered. He is very capable and professional.
Kept me informed about what was happening; prompt return with part
Debra - The Hills, TX
Fixing my stove top
Lana - The Hills, TX
Leo did a great job with our ceramic stove top. He was on time and easy to deal with. One of the parts i had bought was not needed, but I did need a control switch which I have ordered and will reschedule with Leo to totally make my Jenn-Air like new.
Susan - The Hills, TX
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Great service !
Patricia - The Hills, TX
Paul was great, friendly & knowledgeable!
Repair of Washing Machine
Edwin - The Hills, TX
Brandon was professional and quick to solve the problem. He is a very good communicator and customer oriented.
Andy - The Hills, TX
Please send paid invoice for microwave repair and estimate for gas stove repair
Don - The Hills, TX
On time,clean, knowledgeable team service technicians
Amy - The Hills, TX
Pat - The Hills, TX
Service above and beyond expectations!
Gorgina - The Hills, TX
From scheduling to fixing my appliance the service was great! The technician was a real professional and customer service oriented! I will definitely use them again!
John - The Hills, TX
Brandon quickly identified and corrected the problem.
Virginia - The Hills, TX
Service person was excellent, so nice and professional. I will definetly use Appliance Express again.
Great Customer Service!
Katie - The Hills, TX
Mr - The Hills, TX
Kelley - The Hills, TX
Robert - The Hills, TX
COOKTOP WHIRLPOOL KECD867XSS01 Arrived onsite for the cooktop to replace the previous diagnosed parts. I replaced the cooktop and installed the unit with new foam tape. I tested the unit and it worked as designed. Call complete.
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for the oven making a loud fan noise. I found the blower defective causing the loud noise. I replaced the blower and tested the oven. The unit is quiet and is working as designed. Call complete.
DISHWASHER JENN-AIR JED8430ADB Arrived on site to replace switch. Replaced right front switch
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on job to replace pump. After replacement test operation. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job to seal cabinet and replace control. Replaced control and removed evaporator cover check placement of sensor and remove ice. Sealed cabinet per TEC line instructions. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of warm temperature and icemaker not working. Found evaporator cover frozen. Called tech line 7725200729 they recommend sealing cabinet with silicone. Ran test #39 and thermistor showing open. Ordered thermistor and control. ; ordrng 1 W10841140 (adhesive) and 1 w10902214 (thermistor)
OVEN JENN-AIR JJW8630CAB Arrived on site to test unit for doors not closing correctly. Test unit and found bad hinges. Will need to order new hinges WP74008014 x4. Office to reschedule; ordrng 4 WP74008014 (HINGES)s
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator not cooling properly in the RC. I found the RC at 52 degrees and the coil frosted up. I ran multiple test and all test worked and checked out properly. I suspect the evaporator cover leaking warm air to the evaporator. I replaced the evaporator cover and cleaned the drain line. I tested the unit and it is working as designed. Call complete.
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived on site to replace extension and bushing, I replaced both parts, unit tested good."
WASHER MAYTAG MVWB835DC4 Arrived onsite for the washer that is not starting but powers on. After multiple attempts I was able to duplicate the customers issue and I found the start button not responding to touch. I replaced the console and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator with frost and ice build up in the FC. I found the drain tube restricted causing water to overflow the drip pan and freeze in the bottom of the FC. Need to remove all of the ice and clear the drain. I removed all of the ice and cleared the drain. I sealed the drain tube. Call complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for for fresh food evaporator incased in ice. Removed cover,defrosted evaporator installed updated fresh food evaporator cover,secured thermistor,its or to correct location on suction line using a zip tie. Installed updated main control.
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for customer complaint of unit not powering on, found unit had faulty drain pump. I disconnected drain pump and fed drain line into house drain, (gravity drain will work) unit tested good."
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for loud noise. Removed deli drawer found ice build up on evaporator,per service pointer W11329116C will need to install new cover and updated control. 1 W10889360 (COVER EVAP) and 1 W11333076 (MAIN CONTROL)"
COOKTOP JENN-AIR 1234566789 Arrived on site to replaced glass cooktop. Replaced cooktop test unit and unit test good job complete
COMPACTOR JENN-AIR TC707S4 Arrived onsite for the compactor with the fan not turning on. I found one of the wires at the switch not slid all the way on the spade. I slid the wire all the way on and tested the fan. The fan is working as designed. Call complete.
WASHER MAYTAG MVWB835DC4 "Arrived onsite for the washer that’s not starting but does power on. Ms stated that for a week the start button would not respond but then it started working. Ms also stated that the machine will shut down at the beginning of a cycle after it starts agitating sometimes and they have to power the unit back on. I tried to putting the unit in diagnostics using the temperature, soil level, and spin speed keys and the unit would not respond. I was able to get the unit into diagnostics using the oxi, extra rinse, and deep clean keys but the unit would immediately default to step 2 service cycle. On the third try it stayed idle and let me select step 2. I ran test 51 and the unit completed the cycle and worked as designed but the control is not functioning correctly and there were no stored error codes. I replaced the control and the unit would go into diagnostics correctly. I ran service step 52 to calibrate the unit. I ran service step 51 again and the unit worked
RANGE JENN-AIR JIS1450DP2 "arrived on site and found F 47 error showing on display, spoke with tech line and they recommended replacing module. After replacement right hand side is now operating properly.
REFRIGERATOR MAYTAG MSF21D4MDM01
REFRIGERATOR MAYTAG MSF21D4MDM01 "Arrived on site for customer complaint of condensation on outside of freezer door, called techline because of repeat issue. They instructed me to replace thermistor.; ordrng 1 WP2188819 (thermistor)"
RANGE JENN-AIR JIS1450DP2 "Arrived on site for customer complaint of error code on cooktop UIB, found f47 error, I followed Jenn Airs guidelines and checked the wire harness connections at UIB/Display board going to the induction module, harness was firmly in place, Jenn Air wants us to replace wire harness first before replacing module. Ordering parts wire harness ; and 1 W10808072 (display) and 1 W11171883 (WIRE HARNESS ) and 1 W11226772 (HARNESS )"
WASHER MAYTAG MHW3505FW0 "Arrived on site for customer complaint of unit not draining, found clog in drain pump filter, I removed the clog, unit tested good.
REFRIGERATOR KENMORE 253.7031921
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site to replace valve, after replacing valve, unit tested good."
ICE MACHINE KITCHENAID KUIX305ESS0 "Arrived on site for loud noise. Ran unit through diagnostics found failed water sensor,continued diagnostics ticking noise from condenser fan motor. Installed new water sensor,installed updated condenser fan motor assembly powered unit on unit passed all diagnostics.
FREEZER WHIRLPOOL F20BBA Arrived on site for recall issue. Installed recall kit to defrost heater followed all instructions in kit powered unit on unit working as designed. Repair covered under rework
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site for customer complaint of front left burner not working, found faulty valve, ordering valve. ; ordrng 1 5304505690 (valve)"
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of unit sparking during use, found faulty switches ordering switches; ordrng 1 WP71003385 (switch- ig)"
OVEN JENN-AIR JJW2827DS01 Arrived onsite for the oven to replace the control panel that was shipped to the customer from Jen-Air. I replaced the panel and set it up. I confirmed the unit had the 14.00 UI software version and took a photo. Call complete.
DOWNDRAFT KITCHENAID KIRD861VSS1 Arrived on site to test unit for unit not going down. Test unit and found bad motor for blower and motor to make it go up and down and bad board.
MICROWAVE KITCHENAID KCMS2055SSS0 "Arrived on site for customer complaint of unit not working, found wire on door switch not making contact, I tightened wire connection, unit tested good. Collected payment on cc"
REFRIGERATOR FRIGIDAIRE 253.7031921 "Arrived on site to install kit,found no AUTHO on shipping boxes,per last conversation with tech line AUTHO will be documented on there end. Installed both kits one for water leaking in icemaker housing and back panel kit to prevent rust on liner. Powered unit on ran diagnostics all test passed."
WASHER WHIRLPOOL WFW85HEFW1 "Arrived on site for customer complaint of unit not starting cycle, found User Interface was not responding, I replaced UI panel, unit tested good."
WASHER GE WPGT9150HWW "Arrived on site for customer complaint of unit leaking into tub when not in use, found faulty water valve, I replaced valve unit tested good."
REFRIGERATOR FRIGIDAIRE 253.7031921 "Arrived on site for ice build up behind icemaker housing. Called technical team,gave issue with unit. Per John at tech support they are shipping out parts to customer and back of shipping box will have AUTHO for repair.collected service call fee"