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Local Reviews
for Temple, TX

Rated 4.9 out of 5 stars based on 37 customer reviews

Map of Temple, TX

Great Service and very helpful.




I am really satisfied with Mike . He was really awesome and did a wonderful job. Thank you and I will call again if needed.


Map of Temple, TX

Really great service,, on time,, and notified 40 minutes in advance




Mike was very knowladgable about the machine,, explained what was wrong after trouble shooting, gave me hints on ways to save the life of the machine and possible future problems.


Map of Temple, TX

Amazing service




Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.


Map of Temple, TX

Very Informative & Polite Repairman




Good Customer Service. However, our last name is spelled incorrectly on your records. Out last name is spelled: Nicomede.


Map of Temple, TX

Knew his stuff!




Needed a new display panel on our fridge. Steve was on time, friendly and efficient. He helped me set up the options, too. We’ll hire them again!


Map of Temple, TX

Great service




Service was great.


Map of Temple, TX

Great Service




Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.


Map of Temple, TX

GREAT SERVICE




Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB


Map of Temple, TX

I was very pleased with the service we received this morning and the knowledge of the repairman.





Map of Temple, TX

Great Service




Finally, was able to fix the problem, that others couldn't


Bessie




Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.


Thank you for quick response. Mike was professional and informative





Excellent service




Great experience. Donna was top notch!


Great service as always from Appliance Express




Mike Gomez is very professional technician. The company is always timely with there response time. I greatly appreciate the service provided by Appliance Express and Mike Gomez.


Lcc




Great service. Explained everything. On time. Focused on job. Friendly.


Great Service




Excellent service. Donna was a good communicator. She was helpful. We liked her.


Great service




Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.


Nick




Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!


great service




Mike was very courteous and knowledgeable, He knew what the problem was right away.


Customer




He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.


Mary





Quick courteous service




I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.


Great service




Michael did a great and fast job.


Great job Mike




We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.


Gladys




On time and knowledgeable


Mike G.

Mike G.

WFW85HEFC1, Arrived on site for unit will drip water into unit when not Using checked unit and found that the hot water valve is no not shutting all the way replaced water valve and checked unit and unit is no longer dripping water into unit checked unit for water leaks and no leaks found at time of srv...

Near Hidden Valley Dr, Temple, TX 76502
Arthur B.

Arthur B.

RED4516FW0 (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Removed bulkhead and found metal button lodged between drum seal. Removed obstruction and reassembled. Tested unit. Unit now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near S 15th St, Temple, TX 76504
Arthur B.

Arthur B.

WRT348FMEB00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling and freezing in FC section. Removed evaporator cover and found found evaporator all frosted up. Used steamer to removed all ice from evaporator and evaporator motor area. Found harness to defrost heater not plugged in from factory. Plugged harness in and reassembled. Tested unit. Found good frost pattern and air flow from evaporator area. Ran heater circuit in diagnostics and found heater gets hot. All now work as intended. All water connections were dry at time of service.

Near W Avenue T, Temple, TX 76504
Arthur B.

Arthur B.

WFW7590FW0 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not completing cycles and getting error code F8E1 (Long Fill) error. Ran diagnostics and confirmed error. Ran automatic test cycle and found cold water not filling in step 02. Found faulty water inlet valve. Ordering valve. R/S customer for Tuesday 7/13. All water connections were dry at time of service.

Near W Avenue T, Temple, TX 76504
Arthur B.

Arthur B.

MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycle. Ran diagnostics and found error code F2E1 (Stuck Key),F9E1 (Long Drain). Tested unit. Did found drain hose was inserted too far in tube. Adjusted tubing so that on 12-18inches is inserted. Calibrated and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found at this time. All water connections were dry at time of service.

Near Country Ln Dr, Temple, TX 76504
Mike G.

Mike G.

WED9300VU0, Arrived on site for unit taking to long to dry, checked unit and found that the unit is heating but dose not have any air flow removed vent hose and checked and cleaned out all lint found from unit and retested unit air flow and and found that unit has air flow customer will need vent from wall going out side cleaned out ....

Near Waterford Dr, Temple, TX 76502
Arthur B.

Arthur B.

W8TXNGMWB01 (Top Mount Refrigerator) - Arrived onsite for customer complaint of top mount refrigerator making thumping noises. Found unit is cooling as intended but icemaker not in use. Found bag of food resting on top of ice making which is causing the noise. Customer does not use icemaker. Removed obstruction and turned icemaker arm off. No other issues found. No water connections made to unit at time of service.

Near S 11th St, Temple, TX 76504
Mike G.

Mike G.

MVWC565FW0, Arrived on site for unit will not go pass wash checked unit and fou d that the lid lock is bad and will not lock lid replaced lid lock and checked unit and unit is now locking and unlocking and is now working properly checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....

Near Iglesia Ln, Temple, TX 76504
Arthur B.

Arthur B.

KRMF706ESS01 (French Door Refrigerator) - Arrived onsite for customer complaint of condensation build up in FC section. Removed door and found rails not fully closing. Removed LH/RH rails and installed new replacements. Dried all condensation and reassembled. Door seals good to cabinet. No other issues found. All water connections were dry at time of service.

Near Creek Rd, Temple, TX 76501
Dona W.

Dona W.

Arrived on site for no operation on unit. Found loose wire nuts on incoming line voltage not supplying voltage to control. Tightened wire nuts and verified operations, all water connections dry. Unit running to spec.

Near Daffodil Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no fill condition, found water level switch not sensing unit was empty or full. Not allowing for water flow. Replaced water level switch and verified unit is no filling, washing spinning and draining. No errors found. All water connections dry.

Near S 31st St, Temple, TX 76504
Dona W.

Dona W.

Arrived on site for unit leaking, found detergent dispenser and bleach dispenser leaking water when unit is filling causing water to go around edges and look as though unit is leaking underneath. Will need to replace both dispensers and bezels may be needed when removing dispensers. Will bring valve on return visit but did not see any leakage at this time. No signs of leakage from pumps or tub. Water connections are dry. Rescheduling repair for 7/2/18- Tuesday.

Near Sorento Cir, Temple, TX 76502
Dona W.

Dona W.

Arrived on site to replace timer that would not supply to motor, replaced timer, unit is now running, and heating. Checked temperatures and air flow, all operations check good. Ducting is clear.

Near Kingsbury Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site to replace faulty user interface. Replaced interface, started load verified unit is working correctly, all water connections dry. Part-247.45 Labor-tl180-90.00 tax-27.84 Total-365.29 collected 365.29 on card.

Near W Fm 93, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for unit not washing, found unit will fill and drain, but never washes. Found seized motor on sump assy. Replaced sump with motor. Ran unit through diagnostics, unit checks good. All parms check good, all water connections dry.

Near Brooks Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for noise throughout cycle, found unit is on pedestal. Found unit was severely off level. Noise is coming from washer to pedestal area. Leveled unit as best as possible. Ran unit with towels to verify no abnormal noises from within washer, shocks are good, pump and valve have no abnormal noises. Bearing does not sound abnormal. Unit is stabilizing in spin and wash. All water connections dry.

Near Brooks Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for noise throughout cycle, found unit is on pedestal. Found unit was severely off level. Noise is coming from washer to pedestal area. Leveled unit as best as possible. Ran unit with towels to verify no abnormal noises from within washer, shocks are good, pump and valve have no abnormal noises. Bearing does not sound abnormal. Unit is stabilizing in spin and wash. All water connections dry.

Near Brooks Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no operation, found thermal fuse good, push to start good, door switch good. Belt is attached, found voltage to timer but timer is not supplying voltage to rest of unit. Will need timer, Sara assisted with parts and reschedule.

Near Kingsbury Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for food particles on dishes, found sump was blocked off by piece of plastics not allowing for flow. Removed and cleaned sump assy. This unit does not have a customer accessible filter to clean. Ran unit and checked water flow was good. Heater working, all parms check good no errors. All water connections dry. Unit was delivered in November 2017. Got picture of proof of purchase.

Near N Main St, Temple, TX 76501
Dona W.

Dona W.

Arrived on site for no agitation, found wash plate is not worn down smooth and is not grasping on to gearcase. Replaced washplate, filled and agitated normally unit checks good. All water connections dry.

Near Ridgeview Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no spin condition, checked unit in diagnostics, found no error codes. Had customer load unit with clothing and ran through a quick wash. Unit ran through full cycle. Drained and spun out clothing. No noise on bearing. All parms check good no problems with unit. No errors. All water connections dry. Will need authorization for return visit on 6/16/18. Discussed with Sarah. From 6/13/18. Cnotes

Near Ridgeview Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no agitation, found wash plate is not worn down smooth and is not grasping on to gearcase any longer. Gearcase seems to be ok. Will bring on return visit in case wash plate has worn down grooves of gearcase. If washplate has worn down will need gearcase and new cam. Will need CNOTE authorization. All water connections dry. Sarah assisted with reschedule and parts.

Near Kendra Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for door front fell off, found entire front of door is missing, latch pieces inside door are broken at handle, handle is missing. Replaced entire door, verified level and operation unit checks good.

Near Avrshire Ln, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for no operation. Found customer had dropped something in vent so they removed the back of the unit to pull blower housing off, when customer removed back he also removed thermostat and did not attach it back on to unit. When power was supplied, the bottom wire was touching chassis and arched the thermostat. Will need to replace thermostat and thermal fuse. Will need authorization due to nature of how problem occurred. Susan assisted with parts and reschedule. Cnotes.

Near Daffodil Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site to replace faulty ice maker and valve, Ice maker is leaking, replaced ice maker and valve...the problem is the same as before. Any time ice maker calls for water it comes out the dispenser, and any time you call for water on the door it fills the ice maker so it's obviously overflowing...I checked tan to yellow on p3 on main control. I have continuity. Spoke to whirlpool techline and senior refrigeration tech Luis. New valve is faulty. Will need to install new valve. Left water in off position so that unit is not. Overflowing in ice maker. Kristen assisted with reschedule and parts. All water connections dry.

Near Durant Dr, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for door front fell off, found entire front of door is missing, latch pieces inside door are broken at handle, handle is missing. Will need full door assembly. Instructed customer do Not use machine. Kristen assisted with reschedule and part.

Near Avrshire Ln, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for customer having to hold push to start button for unit to run, found faulty push to start. Replaced push to start, verified operations. Verified temperatures, verified airflow is good. All other parms check good.

Near W Avenue T, Temple, TX 76504
Dona W.

Dona W.

Arrived on site for noise and heavy movement in cycle. inspected rotor, stator, suspension rods and electrical. Found no signs of wear or burning. Ran unit through cycle with clothing found during wash cycle that unit is counting down too quickly, skipping the rinse and stalling to go into a spin cycle, causing unit to go heavily off balance and not completing the cycle. Replaced console and main control. Filled unit with clothing and ran through normal cycle. Unit ran through cycle at correct count down, spin ran smoothly. all parms correct, all water connections dry.

Near Frederick Ln, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for ice grid not cutting ice once it drops. Found heater wire broke. Not allowing heat to flow to cut ice. Replaced grid cutter, verified heat on grid cutter, turned unit back on. Started ice production. All water connections dry. Part is 188.62...labor IM170 179.99 tax 30.41 total 399.02 Collected 399.02 on card.

Near Frederick Ln, Temple, TX 76502
Mike G.

Mike G.

G7CE3034XB00, Arrived on site for cooktop seal damaged checked unit by removing cooktop and found that the seal is damaged removed damaged seal and replaced with cooktop foam tape checked unit and unit checked fine at this time....

Near Sagebrush Dr, Temple, TX 76502
Mike G.

Mike G.

RTW4516FW1, Arrived on site for unit not washing checked unit and found that the unit is not getting much cold water and is getting a long fill error code checked unit and found that the water valve is bad replaced water valve and checked unit and unit is now getting hot and cold water checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....

Near N Main St, Temple, TX 76501
Dona W.

Dona W.

Arrived on site for no heat and no turntable movement, found turntable motor open, found mag is not functioning. Found transformer is not sending voltage to magnetron. Will need to replace the motor, magnetron, and transformer. Transformer is 238.54 Turn table motor 133.34 Magnetron 291.67 Labor is 219.99 Customer declines to repair at this time. Collected 108.24 on check.

Near FM93, Temple, TX 76502
Dona W.

Dona W.

Arrived on site for dishes not cleaning well, detergent left after cycle. Found incoming water temps at 117, instructed customer that hot water heater needs to be turned up. Also found excessive detergent usage. Instructed customer on using less detergent in cycle. Found amp draw correct on sump motor heater and drain motor. Dispenser opening during cycle. All parms check good. All water connections dry.

Near S 34th St, Temple, TX 76501
Dona W.

Dona W.

Arrived on site for unit only running for 5 minutes and then will shit itself off, ran unit with wet clothing inside and found the timer is stopping, not allowing unit to continue through cycle. Motor is starting with push to start, not stalling no noise on motor and is not showing as overheating. replace the timer and thermostats as stalling in certain position, can wear thermostats and cause erroneous readings. Replaced timer and thermostats. Unit is running for correct amount of time, no longer stopping in cycle. Units element checks good. Unit is ducted very shortly, duct clean good airflow. All parms check correctly.

Near Acres Rd, Temple, TX 76501
Dona W.

Dona W.

Arrived on site for previous technician Tested the unit ice maker and received error code E2 lost position. Also found excessive ice build up in the facia heater. Found no voltage to the facia heater due to the control is defective. Replaced electronic control kit and ice maker. Checked that unit had no errors and went through harvest test 57. Completed harvest. Unit called for water. Unit started ice production. All water connections dry.

Near Coventry Dr, Temple, TX 76502