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for Temple, TX
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Pam - Temple, TX
After finding mouse chewed out almost new dishwasher we got another one. You will be our repair people for sure. Ice cream machine handle is great too!
Jack - Temple, TX
This was great service. He knew exactly what the problem was and had it corrected in less than five minutes.
Jack - Temple, TX
This guy was friendly and seemed to be efficient except he did not check for proper operation before he left. When I called for him to return about 10 minutes after he left I was told he was on way to another call and could not return to stop the continual flow of water. His instruction was to turn the water off which was behind a heavy refrigerator and It too two of us to move it. We are senior citizens and this was not easy to complete. Now instead of an ice maker problem we not only have that to deal with but a drinking water problem on the flow through valve that we didn't have before. I have never heard of a job being completed without first checking to make sure things work properly.
Burt - Temple, TX
Cliff did a great job
Charlene - Temple, TX
Curtis - Temple, TX
Friendly, great service!
Sue - Temple, TX
Was on time, knowledgeable, friendly and solved our problem with the washer.
Gloria - Temple, TX
Jeanne - Temple, TX
Showed up on time, fairly pleasant,
Good Customer Service
Sam - Temple, TX
Jonathan started out with a typical problem and worked through it with the utmost professionalism. He is a very knowledgeable individual and takes then time to explain all aspects of the repair. Even though parts became an unnecessary issue out of his control, he maintained excellent customer service . Thanks to Jonathan for a job well done!
Craig - Temple, TX
Dennis - Temple, TX
He did a great job, called to inform me he was on the way.
This gentleman is exceptional..10.1 on a scale of 10
Joyce - Temple, TX
Shirley - Temple, TX
Jack - Temple, TX
Great service, prompt, professional technician
Delores - Temple, TX
Reversed dryer door
Terry - Temple, TX
Tech did a great job and was in and out in no time.
Adams - Temple, TX
Very satisfied with the timely visit and accurate assessment.
Roy - Temple, TX
I am very happy with the service you provided for me and my family, I will recommend your services to all my friends and family...
On time and great service . very polite
Gloria - Temple, TX
John - Temple, TX
On time, fixed right the first time, extremely knowledgeable. Parts that were required were available on the truck. I highly recommend Appliance Express and their expert tech Jonathan.
Not happy with the service
James - Temple, TX
Had service to get ice maker fixed. He said he “fixed” it but going on 48 hours and still NO ICE and when he left the water from the fridge stopped working. So now I’m out $350 and no ice or water and someone can’t come for another week. This hasn’t been the 1st time this company has had horrible service.
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived on site for refrigerator that flickering lights on. Inspected unit and work area. Found freezer light and top lights are flickering. Replaced module and tested unit. Unit still was flickering. Ordering LED power supply and will return .; ordrng 1 WPW10306786 (invrtr-box)
WASHER MAYTAG MVWB865GW0 Arrived on site for washing machine that’s making a grinding sound. Inspected unit and work area. Customer showed me a video of the sound and it appeared to be the drain pump. Placed an in-service diagnostics and found an F2 E1 (UI stuck key) error code. Tested unit in Emmanuel Spann and agitation. Unit seem to run as designed. Placed in it and an auto test and found a slight grinding sound when the unit began to spin and agitate. Found stators screw loose and tightened it. Ran tests again and found the same sounds. Replaced gear case and tested unit. Unit is running as designed. Call complete.
REFRIGERATOR GE TBX21NICBRWW Arrived to install previously ordered part.Removed and replaced the condenser motor.Unit now operates as designed.Job complete
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer AF error code.Confirmed the code through diagnostics test mode and unit console was defective, not allowing the unit to power on.Checked voltage at the outlet and got 243/121/122.Ordering overlay and returning with all previously ordered parts.Needs more work ; ordrng 1 W11158457 (OVERLAY )"
DISHWASHER WHIRLPOOL DU1101XTPB7
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator that’s making weird sounds. Inspected unit and work area. Placed in in-service diagnostics and tested evaporator fan, condenser fan, air baffle, compressor, icemaker, and water dispenser for valve test. All tests ran as designed. Found no issue with unit and unit is working as designed. Call complete."
REFRIGERATOR GE DFE28JMKBES Arrived on site for refrigerator that had a broken power cord. Inspected unit and work area. Found ground connector completely broken and loose inside the power cord connector. Replaced power cord and tested unit. Unit turned on and is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator that’s not cooling the refrigerator section. Inspected unit and work area. Place unit and service diagnostics and refrigerator compartment evaporator fan would not turn on. Removed evaporator cover and found failed evaporator fan. Unit had damage to the evaporator cover and drain pan. Defrosted unit and replaced evaporator fan and cover today and ordering part for drain pan. Office will need to contact customer about next visit due to part being out of stock. ; ordrng 1 W10836964 (pan-drip)"
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for refrigerator that has a loose shelf. Inspected unit and work area. Found shelf had a roller missing on the right side causing the drawer to lean to the right. ; ordrng 1 W11243759 (shelf-glas)
REFRIGERATOR GE GFE26GSHESS Arrived on site for refrigerator that’s still leaking. Inspected unit and work area. Customer advised that the issue was not that it was leaking anymore but that the last technician turned off the water to the unit while he was working and now the water was not dispensing out of the dispenser. Inspected unit and work area. Found water valve in the back turned off. Turned on water and tested unit. Unit display that the customer needed to replace the filter and that the water dispenser was turned off. Was able to tinker around with the filter a little bit and get a few drops to come out but I did advise customer he will need a new filter.
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washer that is leaking. Found valve assembly leaking through thermistor. Replaced valve and tested unit. Found out was functioning properly at this time. No leaks were found after services were performed.
FREEZER WHIRLPOOL WRT518SZFB00 "Arrived on site to perform sealed system repair for refrigerator. Found inefficient Compressor in unit. Replaced compressor, pulled vacuum, and charged system. Tested unit and found all is working properly at this time. No water was hooked up to unit at time of service."
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Tested unit and found no voltage going to the motor. Removed front cover and found bracket and spacer broken and it m asking contact with the dispenser switch.; ordrng 1 WP2180226 (bracket) and 1 WP625834 (spacer)"
DRYER MAYTAG MED6630HW1 Arrived to inspect squeaking noise from dryer.Confirmed the complaint and removed and replaced the repair kit.Reassembled and unit tested without any squeaking noises.Job complete
WASHER MAYTAG MVWB835DW1 "Arrived to inspect washer not cycling properly after another company from Waco replaced the tub.Ran diagnostics test mode and found UI stuck and unbalanced load errors.Learned the errors, calibrated the unit and unit tested as designed.Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pantry user interface cover assembly and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE FFHT1425VW "Arrived on site for refrigerator that won’t turn on lights or turn on anything. Inspected unit and work area. Found nothing turning on from compressor, evaporator fans, condenser fan, or lights. Checked to make sure I was getting proper voltage and found proper voltage from wall. Ordering control and office will need to contact customer about reschedule date due to Park being out of stock.; ordrng 1 5304520503 (CONTROL)"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is not heating to temperature. Tested unit and checked calibration settings. Found all is functioning properly at this time.
WASHER WHIRLPOOL WTW5640XW3 Arrived to inspect washer housing leaking while unit is turned off.Confirmed the complaint and found the housing valves leaking.Removed and replaced the housing.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator with LED lights that are not functional. Found LEDs circuit for freezer lights and upper RC lights not working. Upon attempting to replace FCLED found wiring and connections foamed in and while attempting to strip the wiring it broke off inside of cabinet. Need to contact tech line to document issue but they are closed today due to memorial day. ordrng 1 PSEUDOCALLNEEDED (TO CALL TECHLINE )
REFRIGERATOR GE TBX21NICBRWW Arrived on site today with no say refrigerator that is not cooling properly. Tested unit and found failed condenser fan motor. Motor will need to be replaced to complete repairs. ; ordrng 1 WR60X10168 (motor cond fan)
WASHER MAYTAG MVWB725BW0 Arrived on site to diagnose a washing machine that is making abnormal noise when spinning. Found main bearings failed in unit. No leaks were found at time of service.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found shorted main control. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DRYER MAYTAG MGDC465HW0 Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found clogged external venting preventing proper airflow through unit. Homeowner will need to have external vent cleaned to complete repair.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit. Unit still would not dispense or light in the inside. Removed wiring from the pantry user interface and light began to turn on and dispenser begin working again. Ordering pantry cover assembly. Office will need to get authorization before our return visit., should authorization be given. ; ordrng 1 W11044862 (cover)"
WASHER MAYTAG MVWB765FW3 Arrived on site for washer that’s making a loud noise. Inspected unit and work area. Placed in service diagnostics and found no stored error codes. Ran unit through an auto test and found a slight knocking noise coming from the back of the unit. Lift it up washer and removed stater. Found clutch not tightly screwed in and a little loose. Tighten screws to form better fitting and tested unit in a manual high speed and medium speed spin cycles. Unit was quiet and working as designed. Advised customer to make sure the drain hose isn’t touching up against the back of the unit due to vibration against the washer. Unit is working as designed. Call complete.
FREEZER WHIRLPOOL WRT518SZFB00 Arrived on site for hydrator that’s not cooling either section. Inspected unit and work area. Found an ice ball at the top of the evaporator that where it hooks onto the steel line all the way down past the thermistor. Removed ice block and checked for frost pattern. Found no frost pattern developing on the evaporator. Found only frost pattern up to a certain point and then stopping. Took off back cover and tested amp draw. Found unit pulling .503 A. Spoke to PR and was advised this was either a leak or a restriction. Ordering sealed system parts and thermistor to complete repair and office will need to contact customer about reschedule date due to the compressor being out of stock.; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10384183 (thermistor) and 1 WPW10507886 (compressor)
DISHWASHER MAYTAG MDBH979SAW1 Arrived onsite and found unit operating as designed but light going out on panel. New panel is defective and trips breaker. Ordering panel to repair. ; ordrng 1 W10811166 (panel-cntl)
WASHER MAYTAG MVWB855DC3 Arrived onsite and found unit with f 0 e3 error. Calibrated unit and tested cycle 51 all is operating as designed. All checks good. Unit is spinning properly. And filling and grain properly. Advised customer on unit design and on overloading issues. Found that pressure trap was clogged causing water level issues and cleared to restore optimal performance.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Random site for refrigerator that won’t dispense ice. Inspected unit and work area. Customer advised that the unit was not dispensing ice through the ice chute. Removed ice van and checked impeller for stripping. Found impeller and motor working as designed. Put ice container back in till it clicked and tested unit. Unit was dispensing crushed and cubed ice. Advise customer to make sure the iceman was fully engaged in the back and unit is working as designed. Call complete.
REFRIGERATOR GE GFE26GSHESS "Arrived on site for fridge leaking. I inspected the unit and work area, I found the bottom of the freezer was covered in ice and the drain pan is covered in ice also. I steamed out the ice and gained access to the drain tube. I removed the tube and cleaned the restriction in the drain tube. Once everything was cleared out I inspected the evap and evap fan. There was no ice build up on the evap or fan. The problem was the restricted drain tube. Unit is operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fridge lights not coming on and the dispenser not working. I inspected the unit and or area. I found the fridge not cooling, water and ice not dispensing and the lights not working. I tested the door switches women found them to be working properly. Ok gained access to the main control, I found the main control not sending voltage from the switch wither they are opened or closed. Arrived he unit is no longer cooling due to the main control having failed. I am ordering a new main control W10843055, CNOTE for authorization.; ordrng 1 CNOTE (AUTHORIZATION) and 1 W10843055 (cntrl-elec)"
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on sit for fridge not cooling on either compartment. I inspected the unit and work area. I found the evap fan on and blowing hot air. I inspected the evaporator and found no frost pattern. I gained access to the compressor and found the compressor running, and hot. Used my gauges to check for refrigerant, I found the unit has a leak And will need a sealed system service to repair I am ordering UV dryer WPW10143759, access valve W10913906, compressor, and unit evaporator. Office to schedule return visit ; ordrng 1 CNOTE (SEALED SYSTEM) and 1 CNOTE (2 HOUR ) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
WASHER MAYTAG MVWB835DW "Arrived on site for washer over filling and unit giving LF fault. I inspected the unit and work area I found fault codes F3E2 inlet valve temperature failure, F0E4 spin limited by water temperature. I tested the unit and found the water level sensor in the control is not working properly. I will need to replace the water valve and the control. I replaced both new and ran the calibration cycle. Than I ran the unit through a test cycle, the unit operated as designed, not water leaks detected."
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found drain pump not fully mounted. Reset pump to proper position and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.