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Local Reviews
for Temple, TX
Powered by Fluid LOCALGreat Service and very helpful.
Emilia - Temple, TX
I am really satisfied with Mike . He was really awesome and did a wonderful job. Thank you and I will call again if needed.
Really great service,, on time,, and notified 40 minutes in advance
Tony - Temple, TX
Mike was very knowladgable about the machine,, explained what was wrong after trouble shooting, gave me hints on ways to save the life of the machine and possible future problems.
Amazing service
Katlyn - Temple, TX
Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.
Very Informative & Polite Repairman
Micomede - Temple, TX
Good Customer Service. However, our last name is spelled incorrectly on your records. Out last name is spelled: Nicomede.
Knew his stuff!
Deborah - Temple, TX
Needed a new display panel on our fridge. Steve was on time, friendly and efficient. He helped me set up the options, too. We’ll hire them again!
Great service
Michael - Temple, TX
Service was great.
Great Service
martalynne - Temple, TX
Dona was exceptional! She answered all of my questions and there were a lot of questions. She was very professional and knowledgeable and I was so glad that she was the technician sent for the return repair. They had to order a part and come back.
GREAT SERVICE
Jerry - Temple, TX
Technican, was friendly, very knowlegble,and prompt.Service was done within 2 days of call in, very satisfied.GOOD JOB
I was very pleased with the service we received this morning and the knowledge of the repairman.
Michael - Temple, TX
Great Service
Don - Temple, TX
Finally, was able to fix the problem, that others couldn't
Bessie
Bessa - Temple, TX
Donna was great and knowlegable of the issue we were having. Had it resolved in 5 minutes.
Thank you for quick response. Mike was professional and informative
Melanie - Temple, TX
Excellent service
Angela - Temple, TX
Great experience. Donna was top notch!
Great service as always from Appliance Express
Picot - Temple, TX
Mike Gomez is very professional technician. The company is always timely with there response time. I greatly appreciate the service provided by Appliance Express and Mike Gomez.
Lcc
Lynda - Temple, TX
Great service. Explained everything. On time. Focused on job. Friendly.
Great Service
Lindsey - Temple, TX
Excellent service. Donna was a good communicator. She was helpful. We liked her.
Great service
Mary - Temple, TX
Very knowledgeable and willing to explain what the problem was with our washer and then fixed it. Very nice man.
Nick
Schneider - Temple, TX
Great experience. He knew what he was doing and looked at every angle to fix my problem with the dryer. Awesome job!
great service
Zellmer - Temple, TX
Mike was very courteous and knowledgeable, He knew what the problem was right away.
Customer
Juarez - Temple, TX
He was a lot of help asked questions about my appliance he awnsered all of them I am very satisfied with his service he was very fast friendly.
Mary
Marek - Temple, TX
Quick courteous service
Arizola - Temple, TX
I was provided with quick professional service. My ice maker went out and needed to be replaced. Technician Mike Gomez had the part on hand. Technician took the time to explain the issue as well as my warranty information. He even worked around my mosey cat and curious dogs! Thank you Mike! I will be sure to refer you on our neighborhood FB.
Great service
Santana - Temple, TX
Michael did a great and fast job.
Great job Mike
Hering - Temple, TX
We need more Mike Gomez' in this world! Great guy. What we also need is better quality control on the part of Whirlpool. Our old Amana that we replaced was 17 yrs. old and still working. This Whirlpool is only 9 mos. old and has problems. Whirlpool needs to have the repairmen stocked with parts on the truck (or provide quicker delivery of parts to the repairman). We had the hassle of being without a nice $2,000 stainless steel Whirlpool refrigerator for 11 days (Time it went out,8/6, time to get 1st appt. 8/10, order parts, then get them installed 8/16). Come on Whirlpool, up your game on quality control.
Gladys
Nealy - Temple, TX
On time and knowledgeable
Thomas L.
Arrived on site for Noisey operation. Removed and replaced Noisey support wheels/ repair kit. Unit now operates properly. Vent in unit is clear.
Arthur B.
MED5500FW2 (Dryer) - Arrived onsite for customer complaint of dryer making noises when tumbling. Tested unit and found unit dryer tube is vibrating against rear. Adjusted dryer tube. Dryer now tumbles quietly. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Arthur B.
MH1150XMB1 (OTR Microwave) - Arrived onsite for customer complaint of OTR microwave caught fire and sparking. Found inner liner has burnt up on top where magnetron tube is. Unit can’t be repair due to the damage of the liner. Took picture in Quick Pic. Advised AHS will be in touch regarding further steps. No other work performed.
Arthur B.
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing on “Quick Wash” setting. Ran diagnostics and found error code F8E1 (Long Fill). Tested valve and both open and close as intended. Called WPL Techline Dave SR7722930331 and advised to check drain tube. Advised that customer has drain tube sealed into home. Techline advised to have a air gap inside tub due to the pressure. Quick wash time is shorten to fill and if it does not fill within 4-5 mins, error will occur. Advised customer to address drain to allow proper air and draining. No other issues found. All water connections were dry at time of service.
Arthur B.
WTW5000DW1 (Top Load Washer) - Arrived onsite for customer compliant of top load washer not completing cycles. Ran diagnostics and found error code F2E1 (Stuck Key), F8E1 (Long Fill). Cleared error codes and ran calibration. Unit calibrated successfully. Tested water valves. Water valve check ok. Did notice customer has seal off drain. Advised to add an air hole to allow proper air ventilation. No other issues found. All water connections were dry at time of service.
Arthur B.
MVWC555DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Tested unit and found lid latch not locking and keeps clicking. Found lid latch faulty. Removed lid latch and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit now locks,fills,agitates,drain and spins with no issues. Charged labor TL330 $59.99 plus taxes. All water connections were dry at time of service.
Arthur B.
MVWC415EW1 (Top Load Washer) - Arrived onsite to remove and replace inner basket from prior tech’s diagnosis. Removed leaking basket and installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. No other issues found. All water connections were dry at time of service.
Arthur B.
MVWX655DW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit up and found drain pump faulty. Removed and replaced drain pump. Reassembled and calibrated unit. Unit completed successfully. Tested unit. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
DU915PWSS0 (Dishwasher) - Arrived onsite for customer complaint of dishwasher shut off mid cycle. Removed panel and found 1 of the 2 microswitches has shorted out. Was able to removed NO Switch and installed new replacement using personal stock. Reassembled and tested. Found unit came on. Drained unit. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
MVWB765FC1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer with sheet stuck under agitator. Was able to remove agitator and remove stuck clothing. Inspected agitator and found no sharp ends or broke areas. Replaced agitator. Ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Arthur B.
MHWE300VF00 (Front Load Washer) - Arrived onsite for customer complaint of front load washer not draining water. Ran diagnostics and found error code F21 (Long Drain). Found drain pump faulty. Removed and replaced drain pump. Reassembled and tested unit. Unit now fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
WTW5000DW0 (Top Load Washer) - Arrived onsite to install new capacitor to top load washer from prior tech’s diagnosis. Removed and replaced capacitor. Reassembled and ran calibration. Found calibration did not complete. Ran diagnostics and found error code F7E1 (Basket Speed Fault). Found actuator faulty. Removed actuator and cam kit. Installed new replacement. Calibrated unit. Unit calibrated successfully. Advised customer to use another receptacle since the one close to it has an open ground. No other issues found. All water connections were dry at time of service.
Arthur B.
WTW7000DW2 (Top Load Washer) - Arrived onsite for tenant complaint of top load washer not filling and getting LF error code. Confirmed error code in diagnostics. Tested hot/cold valves and found solenoids not opening. Removed and replaced water valve housing and reassembled. Cleared error codes and ran test 052. Unit completed successfully. Manually tested both valves. Both now open and close as intended. No other issues found. All water connections were dry at time of service.
James C.
Arrived on site and tested unit. Found that unit has fault for lid lock and would not start a cycle. Installed new lid lock and tested operation. Found that gearcase is making a grinding sound. Inspected gearcase and found that it is starting to leak oil. Also found that actuator not reading basket speed. Unit will also need new gear case cam and actuator to complete repair. Will need autho to complete repair. All water connections dry at time of service.
James C.
Arrived on site and tested unit. Customer stated that all lights and fans would cut off shortly after a loud beep. Ran diagnostics and all functions passed. Found main control has failed and is cutting power to components. Installed new control and tested operation. All water connections dry at time of service and unit working properly. Job complete
James C.
Arrived on site and tested unit. Found push start button not staying locked into console. Installed new switch and tested. Unit clear of lint at time of service and all functions test good. Job complete.
James C.
Arrived on site and tested unit. Customer stated that power wash and more water cycle taking longer than displayed cycle time. Found that unit has long fill fault. Inspected pressure hose and found to,have a kink in it near the tub connection. Corrected issue and tested operation. Unit working properly and all water connections dry at time of service. Job complete.
James C.
Arrived on site and tested unit. Found fault code for motor and speed fault. Inspected components and found capacitor connection loose. Secured the moles properly an ran calibration. Tested operation and found all working properly. All water connections dry at time of service. Job complete
James C.
Arrived on site and tested unit. Customer also mentioned that freezer was not keeping cold enough and ice cream was not hard like usual. Checked temps and found freezer at 18 when set to -2 and ice maker housing at 33. Tested sealed system and fans through diagnostics. Found that fans are running but fresh food evap is completely iced over. Instructed customer that unit will have to thaw to repair. Unit will need new evap fan kit with thermistors to repair. Instructed customer to place towels around unit to catch water that will leak out while unit is thawing out. All water connections dry at time of service.
Dona W.
Arrived on site for P.O. showing on display at all times, unit was not functioning to any touch function, replaced wpw10675033, wpw10624574, and w11036562, due to error. Verified operations, unit checks good. All water connections are dry.
Dona W.
Arrived on site to install broken mw door, unit would not function properly because of door break. Replaced mw door. Verified operations after replacement. Unit now heats and checks good. All operations functional
Dona W.
Arrived on site for door gasket replacement, replaced gasket went to start unit and there is no functionality on unit. Found supply voltage correct, control is not sending proper voltage to user interface assembly. User interface is not accepting all selections either. Also found right hand stop on upper track falling apart. Will need right hand stop, main control and user interface. Previous technician did not check unit for functionality as he didn’t want unit to leak from bad door seal per customer. Not able to check functionality of pump and motor but unit valve is dry. Console is psp will unit has been rescheduled for 8/22/18.
Dona W.
Arrived on site to replace leaking sump assembly. Replaced sump and motor assembly. Ran unit two times to verify all water connections dry and that unit is functioning properly, all operations check good. All water connections dry
Dona W.
Arrived on site for no ice production and only partial display on control, found open bin thermistor-replaced bin thermistor and control for partial display. Started unit and unit started pumping water and started ice production. Did not pull unit out of wall. All water connections are dry.
Dona W.
Arrived on site for fridge warm, found evap motor not turning not allowing for air flow in he ff section, replaced evap motor. Verified air flow checks good. Unit is not hooked to water.
Arthur B.
MDB4949SDZ0 (Dishwasher) - Arrived onsite for customer complaint of water leaking from bottom of dishwasher. Ran test and found black water fill tube was not fully secure. Secured fill tube and retested. Unit now fills,washes drain and heats with no leaks or issues. All water connections were dry at time of service.
Dona W.
Arrived on site for no ice production, found recirculating pump working, found heater working, valve working. Found open bin thermistor. Found upon arrival customer states that not all functions of display working at all times. Will need display board, and bin thermistor. All water connections dry. Will reschedule for Friday 8/17/18.
Mike G.
WDF520PADW7, Arrived on site for unit not draining checked unit and found that drain hose is hooked up to the Garbage disposal and Knockout plug has not been knocked out customer is stating that the countertops were just replace and when installing new countertops Sink garbage Disposal dishwasher where all removed and when everything was reinstalled unit was not draining found that the drain hose was installed to another spot for draing for the dishwasher customer will need to have a plumber to checked out the plumbing to make sure it is safe to knock out the knockout plugs checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Mike G.
WDF520PADW7, Arrived on site for unit not draining checked unit and found that drain hose is hooked up to the Garbage disposal and Knockout plug has not been knocked out customer is stating that the countertops were just replace and when installing new countertops Sink garbage Disposal dishwasher where all removed and when everything was reinstalled unit was not draining found that the drain hose was installed to another spot for draing for the dishwasher customer will need to have a plumber to checked out the plumbing to make sure it is safe to knock out the knockout plugs checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
Arthur B.
MFF2557HEQ (French Door Refrigerator) - Arrived onsite for French door refrigerator not asking ice. Removed evaporator cover and found upper portion of evaporator frosted up. Used steamer to removed frost build up. Checked also icemaker harness and found no power going to icemaker. Removed icemaker and harness and installed new replacements. Reassembled. Found power going to icemaker. Advised customer to wait 24hrs for ice to produce. No other issues found. All water connections were dry at time of service.
Arthur B.
MVWC416FW1 (Top Load Washer) - Arrived onsite for customer complaint of top load washer not coming. Checked receptacle for proper wiring. Found wiring correct but receptacle loose. Plugged unit in another receptacle and ran calibration. Unit calibrate successfully. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
RTW4516FW1 (Top Load Washer) - Arrived onsite to install control to top load washer from prior tech’s diagnosis. Removed console and remove faulty control. Installed new replacement. Reassembled. Calibrated unit. Unit calibrated successfully. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service.
Arthur B.
WRT138FZDB00 (Top Mount Refrigerator) - Arrived onsite for tenant complaint of top mount refrigerator not cooling in RC section. When arrived unit was unplugged and fully defrosted. Removed evaporator cover and check foam air channel. Found air passage blocked with foam. Removed obstruction and reassembled. Found good frost pattern and air flow going to RC section. No other issues found. All water connections were dry at time of service.
Arthur B.
WRT314TFDW01 (Top Mount Refrigerator) - Arrived onsite for customer complaint of top mount refrigerator not cooling in RC section. Removed evaporator cover and found foam air channel blocked with ice. Removed ice and cleaned drain channel as well. Evaporator was not all frozen up. Reassembled. Unit now cools properly on both sections with good air flow. Charged labor RF230 $159.99 plus taxes. Office to contact owner for payment. No water connections made to unit at time of service.
Arthur B.
WRT314TFDW01 (Top Mount Refrigerator) - WRT314TFDW01