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for Temple, TX
Good and friendly service!
Roy - Temple, TX
Did a good job.
Michael - Temple, TX
Very Good Very Good at Explaining Things
Roy - Temple, TX
It took a month or so to get the refrigerator fixed, due to not getting parts in. Also, the first ice maker was defective, now everything is working great.
William - Temple, TX
Great and professional services!
Terri - Temple, TX
Great Service,nicest gentleman!
Pamela - Temple, TX
Joseph - Temple, TX
The service tech was very helpful with what was going on. He even said if this happens again this is probably what it is.
Cynthia - Temple, TX
On time and great service
Garrett - Temple, TX
Alvin was great, he was on time, and he knew immmediatley what the problem was when he got here took him what seemed like no time at all and was very professional
Mikala - Temple, TX
Al was absolutely wonderful! He was thorough and extremely nice.
Good service, professional staff
Michael - Temple, TX
The problem was quickly identified and resolved.
Haley - Temple, TX
Al was very informative and did a great job!
Ricky - Temple, TX
I would recommend the service technician using paper towels instead of his personal cloth towel. In times like we are experiencing with Covid-19 he could throw the paper towel away and not chance spreading any issue with the cloth towel. I did appreciate his cleaning the area he worked. I did supply him one of my towels to use.
Patsy - Temple, TX
Couldn’t have been better!! Jon was great. Knew exactly what was wrong by listening for a few seconds.
Friendly and Great Service
Tammy - Temple, TX
Jon was awesome. Very friendly and knowledgeable. Quick and thorough.
Matthew - Temple, TX
Alvin was professional and diagnosed our problem immediately and had it resolved in minutes. We appreciate his great attitude and outstanding service!
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Pam - Temple, TX
After finding mouse chewed out almost new dishwasher we got another one. You will be our repair people for sure. Ice cream machine handle is great too!
Jack - Temple, TX
This was great service. He knew exactly what the problem was and had it corrected in less than five minutes.
Jack - Temple, TX
This guy was friendly and seemed to be efficient except he did not check for proper operation before he left. When I called for him to return about 10 minutes after he left I was told he was on way to another call and could not return to stop the continual flow of water. His instruction was to turn the water off which was behind a heavy refrigerator and It too two of us to move it. We are senior citizens and this was not easy to complete. Now instead of an ice maker problem we not only have that to deal with but a drinking water problem on the flow through valve that we didn't have before. I have never heard of a job being completed without first checking to make sure things work properly.
Burt - Temple, TX
Cliff did a great job
Charlene - Temple, TX
Curtis - Temple, TX
Friendly, great service!
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer they had a door that would not stay shut properly. Upon further inspection I found that the dryer itself had a broken door strike and warped catch. I tested the door switch another fucked out of the dryer and everything does appear to be working as designed. We will need to order a new door catch as well as door strike. Office to reschedule due to one of the parts being out of stock; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for a dishwasher that was flashing an F8 E4 (float switch open) error code. Inspected unit and work area. Attempted to place an in-service diagnostics and unit would not let me do to consistently flashing F 84 error. Found drip pan underneath unit and found water valve leaking into overflow pan. Tightened water connections and tested unit. Unit is working as designed. Call complete.
DRYER MAYTAG MEDB855DC4 Arrived on site for a dryer that was making a squealing sound during operation. Inspected unit and work area. Customer advised that she thinks the issue is with a sock that had dropped inside her lint trap. She said that she tried to remove it but was unable to. Attempted to spin the basket by hand was able to spin it one way but not the other. Removed the front panel and found a sock stuck in your blower housing causing the motor and blower wheel not to be able to turn. Removed sock and reassembled unit. Tested unit in a normal cycle and unit is running as designed. Call complete.
WASHER MAYTAG MVWC465HW0 Arrived on site for washer that was not completing the cycles in Pearlridge Center employees they had stated that the customer support to them was that it was not little walking when it should and not advancing to recycle. Upon arrival I ran a diagnostics check and found that there was an F0 E4 error code Indicating that the temperatures during the rinse cycle were exceeding 105° and getting too hot. Unfortunately while on site there was no water connections for me to connect the washer to and verify how the functionality of the valve was opening and shutting but I was able to Run test number five in the schematics to test the temperature water sensor and found that it was 51 Ohms and within safe ranges of current sensor temp. I also ran a diagnostic manual test and auto test and found that during the spin and agitation cycles the gear case was grinding internally and underneath the gear case the splutch is dropping down from the gear case and rubbing against
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived onsite for a refrigerator that still wont make ice. Inspected unit and work area. Attempted to jump the icemaker. Unit would not jump. I tested voltage to he icemaker and found 10 V AC. Went to service diagnostics and tested door switches in test 8 and found refrigerator doors showing opened and closed. However, when testing the freezer section, I found the door registering as open regardless of being open or closed. I went into the freezer section and tested the door switch at the door switch terminal and found it making and breaking. Spoke to SW and was told to replace the old switch with the new one to see if it made a difference. Found no difference in the way it opened and closed. Went to the control and tested resistance through the harness. Found the door showing open through the door switch circuit. I called Techline and spoke to Austin SR # 7729054144. He advised the issue was probably with the control board due to the control sen
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for a range that had a liner paint chipping on the inner flooring of the upper oven And was turning into a 4 inch long crack. I called whirlpool tech line and spoke with Adrian sr# 7729057343. Attempted to try a video call with tech line 4 times and it would not go through so Adrian instructed me to take as many photos as I couldve the crack area and send them over to her pool so they could review it. Call complete
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for freezer door not opening and shutting properly. Customer stated unit has been cooling fine since last trip and upon arrival the drain line was not clogged and there was no evidence of water freezing from clogged line like there was on the first trip. Due to prior issue with Freezer door not shutting all the way because of the Flat ice formation That was overfilling from the drain line because of hot air had gotten inside and frozen around the rails of the fridge and upon last trip I had removed all the ice in the rails and Tess of the unit is working as designed at this point the rails are now frosting up again due to the oil (that is put on them in the factory) evaporating from the prior hot and cold air mixtures that were occurring. We will need to return with the upper and lower racks slide rails and covers for the units freezer door assembly. No ice buildup of any kind at time of diagnosing Office to reschedule after getting a
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator not dispensing ice properly out of the door. Upon further inspection I found that they were no error codes in the diagnostic mode indicating that dispenser was having a hard word I then ran multiple dispensing test on the unit to verify that the water was working. Whatever I would activate the ice dispenser you would hear the motorhome but nothing was coming out and I had a hard time at first being able to get the ice bucket out of the compartment that it was in but once I did I was able to pull the icemaker out and verify that a piece of ice it got stuck in frozen in between the auger motor and the bucket itself not long the auger motor to Twist Ice buckets dispensing arm around to push ice forwards. I removed the blockage and reassembled the unit and found everything was not working as designed in the refrigerator is dispensing ice both cubed and crushed when selected. Call complete
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer that would not shut off. Upon arrival I was able to verify that the dryer had been started on a 60 minute cycle and it sat on the 60 minute cycle while still running at the customer stated that they have had it sitting there for close to an hour and then they noticed the timer would never turn once the driver started. I ended up replacing the timer and was able to run a 10 minute cycle and Verify that the dryer now shuts off as designed as well as a timer rotating like it should. Call complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator leaking water. Upon arrival customer pointed out that there was water pooling around the ice maker. Customer also mentioned that they had noticed temps in freezer not staying consistent. The dairy products in fc with all melted upon arrival as well. I inspected inverter board, compressor, and condenser fan area and found no dirty coils or over heated components. The evap coil in the freezer had a thick ball of ice build up around the ffc had little frost but was also much thicker then it should have been on high side entry line. Customer stated they had noticed the temp differences for more then a few weeks and have had a hard time keeping food cool. I ran service test 4 but saw no difference in the frost pattern of either evaporators. The valve was rotated to each compartment during the test as designed. Unit is loosing Freon through the evap coil in ffc. We will need to return with ss repair. Office to reschedule
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for a washing machine that would not drain, Spain, or start a new cycle. Inspected unit and work area. Customer advised she had been washing a rug and the unit would not work after that. Unit still had water in the unit and attempted to drain. Unit would not drain out water. Removed drain pump and found debris inside the tub. Tested resistance through my drain pump and found it open. Replaced drain pump and tested unit. Found unit still would not drain. Removed drain hose and found debris clogging up the drain hose. Removed debris and tested unit. Unit is working as designed. Call complete."
DRYER WHIRLPOOL WED4900XW0 "Arrived on site for a dryer thats making a grinding sound. Inspected unit and work area. Tried to spin basket by hand and was unable to on one side. Removed front cover to see if there was any obstructions on the belt and found no obstructions causing the belt or motor to turn. Spun motor by hand and found resistance at blower wheel. Removed back cover and found two number two pencils, a Bobby pin, and a zipper head inside the blower wheel causing the unit not to turn and to screech. Remove distractions and tested unit. Unit is working as designed. Went over findings with customer and advise customer to be careful about things that drop inside her filter tray at the top of the unit. Unit is working as designed. Call complete."
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for an icemaker that still not making ice. Inspected unit and work area. Customer had unit turned off so I put the unit in service diagnostics checked all tests and the only test that did not pass was the reservoir drain pump as it would not drain out the water in the reservoir. Replaced drain pump and tested unit. Unit ran through all steps of the diagnostic cycle. Turned unit on and put it in a nice making cycle and found unit feeling as if it were trying to do a cleaning cycle and then powering off as the drain pump kicked on. I called Techline and spoke to Ed SR# 7729036393. He had me go through a couple things and advised the issue is with the external drain pump being shorted out and dropping power to the main control. He advised to double check that by unplugging the unit off of the external drain pump and plugging the unit into the wall. I followed his recommendation and plugged the unit into the wall. Tested the unit and unit r
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a figure that is leaking water in a minute early. Inspection and work area. Tested unit through diagnostic tests and found thermistors within range and an E0 (no errors) on the icemaker error code test. Tested ice box fan and found fan blowing weak. All other test past. Checked gaskets for gaps or openings. Found no gaps. Checked harvest and icemaker fill tests on the ice maker and found unit not over filling. Replaced icebox fan and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF520PADW7 On site for dishwasher that was not cleaning the dishes properly and also not heating up and drying them off. Customer also stated upon arrival that the dishwasher seem to take longer on the cycles then it used to. Pana rival I ran a diagnostic mode and found that the unit was giving an F 71 area code indicating that the main control head shut the heating off during the wash cycle due to an unknown reason within the heater circuit. Then tested the heating element found that I had for continuity and omhed out within the ranges specified on the schematic sheet. Also found that the heating element high limit thermostat was also functioning as designed passing a continuity test as well as an ohm check. Found that the heater relay on the main control was not detecting that the heating element and thermostat were being kicked on and was not getting a proper readings therefore it would shut down the heater during the cycles. I ended up replacing the main con
DRYER MAYTAG MEDB835DC4 Arrived on site for dryer that was making a squealing metal on metal sound. Upon arrival I found that the issue causing the dryer to squeal the way it was was due to the fact that the Idler pulley as well as 3 of the rollers were stuck in place and not rotating around the shaft they were mounted to. I ended up replacing the damaged rollers as well as the idler pulley and relubricate of the shaft in order to ensure that the hardware would not stick again. Unit is now functioning as designed and I ran the machine from the customer to verify that it did sound a lot better than it was when I arrived. customers able to confirm that the dryer sounds really great. Call complete
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 Arrived on site for a refrigerator thats not making ice again. It reinspected unit and work area. Attempted to take temperature in the freezer and found my thermal couple broken. Went to jump icemaker and found icemaker motor would not turn. Replaced icemaker and jumped unit. Unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for refrigerator they had a door separating that need to be reassembled and an icemaker that still wouldnt shut off on its own like it was supposed to. Upon arrival I found that the gap that was being formed inside the left fresh food door was due to the fact that there are some interior screws underneath the trimming of the door that were separating from the outer panel I disassembled the left side door in titan older screws that held the outer cover panel to the frame and was able to reassemble the unit and took documenting photos to show the gap is no longer there. As for the icemaker I did call Whirlpool tech line as well as look at the diagram of the unit itself and found that the Icemaker arm extension shut off is missing from the arm itself whirlpool confirm that without this extension connected to the arm that it would not function as needed and that we would need to re-order a new extension to add to the already existing arm
OVEN JENN-AIR JJW8430DDS Rubbed on site to install previously diagnosed oven thermostat sensor and TOD sensor. After installing necessary parts I was able to reassembled and tested unit and after running a test cycle on the upper oven found that it was preheating to 350 and cycling on and off as designed call complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for a refrigerator that still not making ice. Inspected unit and work area. Tested thermistors and found thermistors past. Ran unit to the icemaker error codes and found an E5 indicating a thermistor failure. Tested unit in a harvest cycle and unit ran as designed. Replaced icemaker and tested the ice box fan, and fill tests. Unit is working as designed. Advised customer to give the unit 24 to 48 hours to fill her bin. Call complete."
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and removed compressor and condenser. When removing condenser I found the line has broken at point of corrosion. Installed new condenser and compressor kit. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.65oz 134a and tested operation. Unit tests good. Job complete
DRYER ROPER RED4516FW0 Arrived on site for dryer that was turning on by itself but the motor would not spin the drawing although the dryer and start heating. Upon arrival I tested continuity to the side switch and found it was functioning as designed and then tested the starter relay that is located in the motor and found at the relay was broken which means motor is defective play then replace the motor and exhaust will and was able to retest the unit and found that everything is now functioning as designed the dryer does not come on by itself anymore and the customers can start using it whenever theyre ready. Call complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the freezer itself had a major defrost issue and was not being told to go in to defrost mode to get rid of the ice and had built up a considerable amount of ice in the freezer section blocking airflow to the fresh Food side. Running a diagnostic test I found that the defrost thermostat in the freezer was stuck open and after removing the back panel in the freezer I found that the thermostat was also miss placed on the coil. I ended up installing a new main harness to the thermistor as well as the thermostat itself and the UA main control in the front of the fridge that controls what mode the fridges in and after installing all necessary parts I was able to re-tested unit and found everything is functioning as designed with no leaks before during or after repair call complete
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that needed a previously diagnosed gear case per tech line instruct. After completing necessary repair then retest of the unit and found that the same symptom with this new gear case is occurring as each prior Case that weve installed. I did call tech line and ran through multiple steps stripping down the entire unit two is bare minimal to verify that the gear case was in the bad and after verifying it with wpool o
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for refrigerator that was not making ice properly. Upon arrival customer stated that they noticed the ice bucket was empty on Sunday prior to day of diagnosis. When I arrived on site I opened up the bucket and found it it actually had a full bucket of ice and appear to be making ice since they originally called in complaint on Monday. However I did find that the ice cubes look much smaller than they should indicating that the water valve is not letting up the water in so I harvested the icemaker and watched it fill a few times and found that the icemaker was not filling to the correct level. I didnt replace the water in the valve unit found that water is now feeling to correct lvl. Inform customer they would take between 24 and 96 hrs. for bucket to fill completely up with ice. Freezer temp was at 1.3 and fresh food was at 38° upon arrival as wellunit now functioning as designed call complete.
DRYER WHIRLPOOL WED8500DC4 Arrived on site for a dryer that was making a grinding noise whenever is turned on. Upon arrival. I could not find any errors or diagnostic codes that indicated a hardware software issue so I disassemble the machine and found under further inspection that the blower wheel had broken inside of his housing I ended up installing a new blower wheel and retesting the unit and found that the unit was no longer grinding and working as designed call complete
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for a freezer thats making a popping sound. Inspected unit and work area. Please clean it and tested cooling and heating functions. Unit ran as designed. Showed customer a few of the knocking sound she would typically here when the unit is going through a defrost in a thermal expansion. Customer advised that that is not quite what shes hearing. Let unit run due to customer advising that she thinks the sound usually happens when its cooling. I called tech line and spoke to Joel SR# 7728982694. He advised that the noises were either thermal expansion in the liner of the unit or refrigerant coming through the evaporator making the popping noises. He advised that either way, the unit is working as designed and referred the customer over to the user care guide which talked about several of the popping sound they may hear during normal operation. He advised to make no repairs and call complete."
DISHWASHER MAYTAG MDB6000AWW "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Attempted to test unit by manually moving the timer knob and found unit not doing anything at all besides making a clicking sound. Unit would attempt to make some other sounds but nothing was happening. Customer stated that their unit hasnt done anything since they bought their home and that the previous owner said it hadnt worked or washed dishes prior to selling the home. Checked with office and was told to proceed with repair. Ordering controls, pump and motor, water level switch, and motor relay for repair. Office will need authorization and research for parts due to three out of stock and discontinued items.; ordrng 1 12001534 (timer kit,hard wtr) and 1 99001425 (relay,motor) and 1 99001864 (control switch) and 1 99001935 (PUMP AND MOTOR) and 1 WP99002560 (switch- wa)"
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Test freezer temperatures and found temperatures at 1°F. Tried to jump icemaker and unit would not jump. Replaced icemaker and attempted to jump unit. Unit finished cycle and is operating as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator needing previously diagnosed water inlet valve and the eSCUTCHEON. After installing previously diagnosed parts I was able to fully test icemaker and ensure that it would rotate on its own when needed and that it was filling to the accurate level. Unit not working as designed call complete
WASHER WHIRLPOOL WFW9300VU02 Arrived on site for a washer that is leaking. Inspected unit and work area. Found Bellow not secured two outside frame. Reattached bellow to the outside frame and tested unit. Unit is working as designed. Complete.
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for ice machine not turning on and making ice properly. Upon arrival I ran a quick diagnostic mode on both auto and manual testing to verify that all three thermistors as well as main control, both pumps, compressor etc. raw working in conjunction with one another. Halfway through the test on step five whenever the water level sensor inside of the recirculating pump was supposed to register that the bin was empty it kept indicating that the bin was full of water in the reservoir even though it was empty. which would cause a unit night to cycle properly to the next setting when needed. I was able to repair and replace the recirculating pump in the reservoir and retest unit and found that everything is now functioning as designed and I informed the customer that it will take about 24 hours for the ice bin full all the way up but upon leaving the home there was ice currently being formed on the evaporator tray. Call complete"
REFRIGERATOR JENN-AIR JCD2595WEK02 Arrived on site for refrigerator freezing things on the top shelf of the ffc. Upon arrival I ran step 1-7 in diagnostics and all tests passed with no malfunctions or errors. I found the temp setting for both compartments were f: 3°/ff: 37°. Tested temps were 4 and 38. Customer clarified that she noticed only items closer to the top back left of ffc would occasionally freezer like dairy based products. The air baffle motor also functioned but in normal and diagnostic mode. I did reset customers temps to factory labeled setting on unit at 0° and 37° for both compartments. I also showed customer how to adjust shelves with fresh food area to give more clearance for the baffle motor airflow while still maintaining same amount of space needed for current items in fridge.Unit working as designed call complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a door that is dented. Inspected unit and work area. Found dent on left hand side next to dispenser. Replaced left-hand door and tested unit. Unit is working as designed. Call complete.
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was not driving to close within the set time that the customers at the drive-through. Upon arrival I ran a few different test cycles on the temp switch had internally broken let alone the customer to switch the temperature to low medium or high was being dried. After placing the temperature switch I was able to retest the unit and verify that it is now functioning as designed at the proper temperature is on each. Call complete