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for Temple, TX
Still not working
Al - Temple, TX
After 2 visits trying to fix ice maker, still have problem. Waiting on third visit tomorrow to try again.
Cynthia - Temple, TX
Al was professional and courteous
Baird - Temple, TX
Kelley - Temple, TX
Very pleased with the work!!
Maricela - Temple, TX
Thank you Arthur for the great work you did with my washer!!
Clayton - Temple, TX
The guys were very professional did s great job
Terry - Temple, TX
He was very nice and very neat but it was leaking again today, so it is not repaired!
Thomas - Temple, TX
I wasn't sure I would have my oven repaired to cook for Thanksgiving. The Service Technician made it happen & my family was Grateful.
Kristi - Temple, TX
Cintia - Temple, TX
Ryan - Temple, TX
Roderick - Temple, TX
Roderick - Temple, TX
Shae - Temple, TX
Alvin the technician was the definition of professional. He arrived promptly, was quick with his diagnosis of my dryer problem. He explained everything in detail & cleaned up any mess he made, and even some of a mess I made. I will use Appliance Express every time I have a need.
Diana - Temple, TX
I was very pleased with the service; the employee who serviced the appliances was neat, presentable, considerate, and very knowledgeable, (This may not be a PC statement about appearance, but it registered with me, "represents dependable service"). One of the first things he did was to cover his shoes before entering the house. This was the first time in my many years a service repair person has been that considerate. I was pleased with the results when I later used the equipment. I have both a Maytag washer and dryer which required service and the service employee was knowledgeable on both products. I had dreaded to call for service because of poor results from other products. I would now recommend Maytag products.
Diana - Temple, TX
Very good service. Very knowlegeable service employee. Answered questions, patient had work in very tight utility closet in this apartment. Would highly recommend yout company.
Great service, was a American Homeshield warranty.
Lee - Temple, TX
Very polite,just wish they were closer since I live about 45 miles away and they only come this way once a week. Other than that great experience.
Francine - Temple, TX
Best Service Ever
Great Service, Steve was very professional.
Dwain - Temple, TX
Lynda - Temple, TX
Your are best will always ask for your services
Veronica - Temple, TX
Steve was very professional and timely.
Marcia - Temple, TX
Steve is very professional and polite. He demonstrated to be very knowledgeable.
Great Service and very helpful.
Emilia - Temple, TX
I am really satisfied with Mike . He was really awesome and did a wonderful job. Thank you and I will call again if needed.
Really great service,, on time,, and notified 40 minutes in advance
Tony - Temple, TX
Mike was very knowladgable about the machine,, explained what was wrong after trouble shooting, gave me hints on ways to save the life of the machine and possible future problems.
Katlyn - Temple, TX
Dona was very professional and kind! When entering the house she put shoe coverings on which I always appreciate! She was excellent in explaining the problems with both items I needed repaired.
WASHER MAYTAG MVWC416FW1 Arrived on site to replace the the gear case and drive cam due to noise. Replaced both parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
DRYER WHIRLPOOL WED5000DW2 Arrived on site on site for the unit will continuously be on and timer will not advance. Tested the unit and found the timer is hard to rotate and is defective. Replaced the timer and tested the unit. Unit works properly and advise customer to clean air vents every six months.
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site to replace the drain pump and drain hoses due to not draining. Found the new pump is not the correct. Will need to order the correct part WPW10348269. Advise customer not to use the unit.; ordrng 1 WPW10348269 (drain pump)
RANGE MAYTAG MER5752BAB "Arrived on site for the unit not working properly. Tested the unit and found the control buttons are broken, right front burner will not come on and the door handle to open the oven is broken. Found the unit will need a new control, right front burner, right front switch, doorhandle and both screws to the doorhandle. On able to look up the screw part number due to the one showing on parts breakdown is the wrong part. For the screws it will need to be on for research. Also will need to get authorization from American home shield. ; ordrng 1 74011070 (switch- in RF) and 1 74011777 (handle,door BLK) and 1 CNOTE (AUTHO ) and 2 RESEARCH (SCREWS DOOR HANDLE )s and 1 W10823714 (elmnt-surf RF)"
DRYER MAYTAG MEDX655DW1 Arrived onsite to install temperature selector switch from prior tech’s diagnosis. Removed and replaced switch. Tested unit. Unit now heats on all settings. No other issues found. Dryer vent and lint trap clean of lint at time of service.
WASHER ROPER RTW4516FW2 Arrived onsite for customer complaint of top load washer not filling properly on various cycles. Ran diagnostics and found no stores error codes since last visit. Call WPL Techline Chris SR#7723937683 and advised of findings. Found unit is working as designed. Advised customer that unit will initial fill based on cycle selection and fills with more water as needed to satisfy levels. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWX655DW1 "Arrived onsite for dealer complaint of washer not spinning out clothes. Ran diagnostics and found error code F7E5 (Shifter Error). Found actuator faulty. Removed and replaced actuator and reassemble. Calibrated unit. Unit completed successfully. Unit fills,agitates,drain and spins as intended. No other issues found."
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for customer complaint of top load washer not starting. Ran diagnostics and found error code F5E1 (Lid Lock Error). Removed and replaced lid lock. Calibrated unit. Unit completed successfully. Tested unit. Unit lock,fills,agitates,drain and spins as intended. No other Issues found. All water connections were dry at time of service."
DRYER WHIRLPOOL WED9200SQ1 Arrived onsite to install new hinge to dryer from prior visit’s diagnosis. Removed broken hinge and installed new replacement. Reassembled. Door now opens/closes as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site for the unit will not drain. Customer advised previous company replace the control board and unable to fix it. Tested the unit Been found the accumulator Needs to be replaced and also all the drain lines. Will use the drain pump on the next visit.; ordrng 1 8193918 (accumulator assy)
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer with long drying time. I checked the element and cutoff, oath we’re working. I removed and replaced the timer, tested the unit and unit tested as designed.JOB COMPLETE"
WASHER WHIRLPOOL WTW4815EW0 Arrived to inspect unit not draining. I put the unit in service test mode and got no codes. I checked underneath the unit at the dust cover and saw NO obvious signs of wear from the unit. No error codes displayed.I Called TECH LINE spoke with ANDYFile number SR#7723898394The customer informed me the issue only takes place on the BULKY BEDDING mode. I spoke with the customer about the load type and to distribute items of the same evenly inside the unit.UNIT TESTED AND WORKS AS DESIGNED JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived to inspect water dispenser making clanking noise. I confirmed the complaint and adjusted the water pressure at the incoming water valve. Tested unit and unit tested as designed.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived to install previously ordered parts. I removed and replaced the new ice maker. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.
DRYER WHIRLPOOL WED5600XW0 "Arrived to inspect dryer making odd noise. I disassembled the unit and discovered the rollers and the pulley wheel were damaged. I removed and replaced the parts, reassembled the unit and unit was free of the odd noise.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for dealer complaint of dryer top load washer not washing. Ran diagnostics and found no error codes stored. Calibrated unit. Unit calibrated successfully. No other issues found. No water connected to unit.
DRYER MAYTAG MED3500FW0 Arrived onsite for customer complaint of dryer getting PF and not coming on. Removed power cover and found only 120V coming from L2 and Neutral. Flipped breaker and still get same voltage. Advised customer to have breaker checked in breaker box. Charged labor DR100 $99.99 plus taxes. Dryer vent and lint trap was clean of lint at time of service.
WASHER GE GTW680BSJ5WS Arrived onsite for dealer complaint of top load washer not dispensing fabric softener. Removed back cover. TManually tested valve solenoids and found the one to fabric softener not opening. Ordering control and water valve assembly. R/s for Monday 1/14. No water connections to unit at this time.; ordrng 1 WH13X26637 (VALVE) and 1 WH18X28177 (CONTROL ASSY)
WASHER MAYTAG MAV7600AWW "Arrived onsite for customer complaint of top load washer leaking water inside tub when not in use and loud grinding noise when spinning. Tested unit. Found transmission bearing warn out causing to unit to shake badly. Also found water valve solenoids not closing causing water to drip into tub. Unit will need new transmission,valve to complete repair. Customer is wanting replacement. Advised AHS make that decision. OF to R/S due to part cost. All water connections were dry at time of service.; ordrng 1 12002158 (valve-inlt) and 1 35-6615 (ht trans service kit) and 1 CNOTE (NEED AUTHO)"
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for customer complaint of all LED lights not illuminating on french door refrigerator. Removed control cover and found now LED supply board shorted. Removed and replaced board. Reassembled. All LED modules work as intended. No other issues found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDBM02 arrived on site for the unit is not making ice. Tested the unit and found the ice maker is defective. Unit needs a new ice maker with new harness kit. Will also need the valve on next visit. All water connections were dry at the time of service.; ordrng 1 W10882923 (icemaker)
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for the unit will not cool or freeze. Test of the units and found the refrigerator is not cooling or freezing and in diagnostics the compressor will turn on but the condenser motor will not. When removing the back panel found a mice nest and mice droppings all near the compressor and condenser motor. Advise the customer we cannot service the units due to mice infestation. Customer advised he will be contacting Lowe’s and KitchenAid. All water connections were dry at the time of service.
DRYER WHIRLPOOL WED9200SQ1 Arrived onsite for customer complaint of dryer door not closing properly. Tested door and found hinge broken on bottom. Unit will need new hinge to complete repair. R/S for 1/11. No other issues found. Dryer vent and lint trap was clean of lint at time of service.; ordrng 1 WPW10310366 (hinge)
WASHER MAYTAG MVWC416FW1 "Arrived on site for the unit is making noise when spinning. Tested the unit and found when unit is spinning it make a loud screeching noise and it’s coming from the cam. Also found the unit is leaking oil from the gear case. The unit will need a new gear case, cam and hub. Will need to get autho and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 W10721967 (drive pulley)"
DISHWASHER WHIRLPOOL MDB4949SDH3 "MDB4949SDH3 Arrived to inspect draining issue. F6E4 was stored in memory and I noted water standing in the bottom of the unit. I found and removed part of the knockout plug that had not been fully removed during instal. I also found and removed a piece of debris from the drain pump. The unit had all functions present within service test mode and completed and drained as designed. I discussed detergent use with the customer and they had been using tablets and/or a full detergent dispenser cup of liquid automatic dishwasher detergent. I advised switching to the liquid automatic dishwasher detergent exclusively and to use no more than one tablespoon, as the customer pre-rinses. I advised on the use of rinse agent and to purge cold water from the hot supply, prior to use. Operational test good, no leaks observed during service."
DRYER MAYTAG MEDB765FW0 "Arrived onsite for customer complaint of dryer ,among loud clicking noises when tumbling. Tested unit and confirmed noise. Removed motor housing bracket to installed pads. Removed motor and wheel. Installed new replacements and tested. Reassembled and tested. Still could hear clicking noises. Ordering drum assembly. Also found start button hard to respond. Ordering also facia assembly as well. OF to R/S due to part availability. Dryer vent and lint trap was clean of lint at time of service.; ordrng 1 W10545923 (drum) and 1 W10837240 (bracket) and 1 W10847984 (switch) and 1 W11089306 (overlay)"
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "WRX735SDHV00 Arrived to inspect water in FC. I found the customer was hearing water drip from the evaporator during defrost and advised them this is a normal condition. I inspected the drain and evaporative tray and found no issues. The upper basket within the fc was binding badly and I applied lubricant to the slide areas. During inspection I found the fc door mismolded and likely contributing to the amount of air leaking into the unit and causing excessive dripping from the defrost cycle. Office to order fc door. I advised the customer the door will take 6-10 weeks to arrive and that the office will contact them for scheduling. No leaks observed during service. ; ordrng 1 W11104489 (dor-fip, BLK SS)"
WASHER WHIRLPOOL WTW8500DC5 WTW8500DC5 Arrived to inspect water leak. I found and was able to show the customer the issue was with the sewer flow and it backing up after approximately 1/3 of the tub filled with water and then drained. The unit was also having difficulties completing cycles and spinning and I found the basket leaning against the right inner wall. I removed non-authorized spacers from the leveling feet and corrected the basket to chassis alignment. The customer will contact a qualified plumber to address the drain overflow issue. No leaks of he water supply observed during service.
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not dying clothes properly. Tested the unit and found unit is heating and found the unit is not venting to the outside. Advise customer to call a vent cleaning crew to clean clogged vent. Also advise customer to clean air vents every six months.
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for the unit is not cooling in the refrigerator section. Found the unit is freezing over the evaporator in the ff section. Replaced the ff evaporator cover and control per service pointer. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service. S27311
COOKTOP KITCHENAID KECC664BSS00 "Arrived to inspect cooktop burners not working. I checked the cooktop and all burners were operational. The front left burner was a KEEP WARM burner that doesn’t glow red by design, it simply keeps food warm.This is a NEW unit Just installed.JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRF560SMYW04 Arrived onsite for customer complaint of french door refrigerator not cooling properly in RC section. Removed evaporator cover and found evaporator all frosted up. Tested heater in diagnostics and found heater works. Did find thermistor did not pass. Defrosted evaporator and removed and replaced thermistor. Reassembled. Good air flow coming from evaporator and to RC section. No other issues found. No water source connected to unit.
WASHER MAYTAG MVWC555DW0 "Arrived to inspect washer making a screeching noise. I tested the unit and discovered the CAM was making a noise when shifted back and forth. I removed and replaced the CAM assembly, I tested and calibrated the washer. The washer tested as designed. I also applied a zip tie to the drain hose and photographed it.JOB COMPLETE"
DRYER ROPER RED4516FW0 Arrived to inspect dryer not drying. I checked continuity and discovered the element was bad. I removed and replaced the element. I reassembled the unit and tested it. Unit tested as designed.JOB COMPLETE.
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer basket weighed down. I confirmed the complaint and removed and replaced the suspension rods..Tested and calibrated the washer. All water lines were dry at the time of service.JOB COMPLETE