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for Temple, TX
Sharon - Temple, TX
Jason - Temple, TX
Very happy with courtesy of technician and job completed
Bethny - Temple, TX
Tyler was a wonderful technician, very knowledgeable and helpful.
Dona - Temple, TX
Louis - Temple, TX
Tamara - Temple, TX
Tyler was able to repair our oven door as easy as cutting through butter. Tyler also instructed us on how to remove the oven door if needed to tighten the bolts on the handle.
Linda - Temple, TX
Cynthia - Temple, TX
Great quick service!
Fred - Temple, TX
Jon was very good and took care of the problem right away. Was here for only a short time and problem was fixed.
Martha - Temple, TX
Eldon was courteous and knowledgeable. He repaired my washer and I am happy.
Another Awesome Service Experience
Tracie - Temple, TX
Tyler fixed our washer and we couldn’t be happier.
Michelle - Temple, TX
Appliance Express did a fantastic job. They showed up on time and made the necessary repairs. I will use them for all my appliance repairs. This was a warranty repair.
Roy - Temple, TX
Very knowledgeable young man who explained the problem.
Professional & Courteous
Tracie - Temple, TX
John was kind and professional and diagnosed the problem with the washer in no time. If we ever need appliance repairs we are calling you guys.
Good and friendly service!
Roy - Temple, TX
Did a good job.
Michael - Temple, TX
Very Good Very Good at Explaining Things
Roy - Temple, TX
It took a month or so to get the refrigerator fixed, due to not getting parts in. Also, the first ice maker was defective, now everything is working great.
William - Temple, TX
Great and professional services!
Terri - Temple, TX
Great Service,nicest gentleman!
Pamela - Temple, TX
Joseph - Temple, TX
The service tech was very helpful with what was going on. He even said if this happens again this is probably what it is.
Cynthia - Temple, TX
On time and great service
Garrett - Temple, TX
Alvin was great, he was on time, and he knew immmediatley what the problem was when he got here took him what seemed like no time at all and was very professional
Mikala - Temple, TX
Al was absolutely wonderful! He was thorough and extremely nice.
Good service, professional staff
Michael - Temple, TX
The problem was quickly identified and resolved.
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site for wall oven over heating food. Upon arrival inspected the door, seal, hinges and found all were functioning as designed. I entered diagnostics but found no error codes. I then disassembled unit and ohmed out he oven temp sensor. It ohmed out at .8. I then checked continuity and ohms on both elements. Both passed fine. After running a component check on the exhaust fan I found it was running but not as fast as it was supposed to be. I replaced the main ACU, exhaust blower as well as he oven sensor. After reassemblingunit I was able to verify unit is functioning as designed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaving Moisture on the horizontal mullion bar between freezer and fresh food compartment per the customer upon arrival. Upon further inspection I found water was condensating across horizontal divider 6 out from center on both left and right sides of mullion bar. I inspected the door gasket and could not verify any signs of damage to the freezer, or French door gaskets. I also was able to verify that over all integrity of the doors was ok. Everything was level and unit also showed no evidence of Moistor around vertical mullion, or within either compartments. I then called whirlpool techline(Sr#7729839582) and was instructed to let the unit run in normal mode while disconnecting the condenser fan motor and to wait 30 minute to verify if horizontal mullion was heating up or not. After 30 minutes I called W.P. Techline back and informed them though all though the hinges on the mullion far sides were much warmer, that
DISHWASHER FRIGIDAIRE FFBD2406NW7B Arrived on site for dishwasher not latching closed properly. Upon arrival customer stated unit was leaking because door wasnt shutting right. Upon further inspection of the unit I found that the door latch itself is starting to break to the point that its open position is closed and the closed position is passed its mounted closing spot. I tried to reset the door latch back in its position needed for grabbing the door but the plastic and springs are both worn down and causing the latch to pop back out of place. Office will need to reschedule due to parts showing out of stock. Other then this the rest of the unit is functioning as designed. ; ordrng 1 5304517279 (DOOR LATCH)
REFRIGERATOR WHIRLPOOL GD5SHAXLQ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced coupler, compressor, day dryer, and wire harness. Placed unit under a vacuum for 10 minutes and unit held a vacuum. Charged unit and low pressure stabilized at zero psi in the high pressure stabilized at 150 psi. Unit begin to cool and is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dishwasher needing a previously diagnosed motor. Upon arrival I was able to disassemble and installed the new motor then I reassembled the unit. I then ran a fill, agitation, and drain cycle and confirmed there were no leaks and unit was fully functioning as designed. Call complete."
RANGE MAYTAG MER6600FZ2
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for a refrigerator not dispensing ice or water according to the customer but unit would make ice just fine. Upon further inspection of the unit I was able to verify and find that the issue with the dispenser was with the main UI control on the front of the fridge there was a loose wire harness that was inside the Y causing the dispenser not to be activated with how it was wired into the Y itself I didnt replace the wire make sure that the new wire connection was tighten up that it would not come loose and causes issue to come back. I then re-test the dispenser and verify that it now dispensers ice and water as designed. Call complete
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for refrigerator not making ice in the freezer compartment. Upon arrival I found that the cost of the icemaker not working was that the previously connected harness had come undone again and this was due to the lock on the harness mechanism itself breaking I was able to reattach a new locking harness under the wire and ensure that the wiring or not coming down again and the icemaker is now functioning as designed. Call complete
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washing machine leaving white residue on the clothes and cloths tangling together after wash. Upon arrival I ran a diagnostics and found no errors but during each component activated test I found that actuator wasnt switching between agitation and spin as well as it needed to each time it was switched between cycles. I was able to replace the the actuator. As for the white residue, I narrowed down with the customer exactly what sort of detergent, size/style of loads washed, and father details of how unit was used. I think instructed the customer on whirlpools unit specific recommendations and Informed customer to try cutting soap content in half, and running a clean washer cycle. At this point unit is functioning as designed. Call complete"
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site to install previously diagnosed water inlet valve as well as main control. But arrival I was able to install the two needed parts Ive been reassembled the unit and verified that the water valve was now getting 120 V to each Sillen Noyd on the valve. This is what I found that now that the water valve is sending the water need it to the filter that the filter itself is no longer sealing properly in housing. I did inform the customer on the best ways to get a new filter for the unit and advise them to replace a filter with a name brand filter needed for the unit. At this point all of the functionality on the unit is functioning as designed though I did inform the customer that because of the filter issue it was very hard to tell if it was causing any ceiling damage to the filter housing but inform them to let us know if something continue to goof up after they replace the filter and if it did then I would recommend we replace the filter
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer needing to be double checked due to door opening up to easily after previous repair. Upon further inspection I found that the hinges were starting to bend a bit. Replaced hinges on unit and realigned door to insure unit was closing tight enough. Allowed rent a center employees to double check work preformed to verify integrity of door as operational. Call complete
RANGE WHIRLPOOL WFE505W0HB0 Arrived on site for range needing previously diagnosed parts. After installing all needed equipment I was able to reassemble and test over functionality of range. Unit now working as designed call complete.
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on site to install previously diagnosed divider impeller as well as auger motor. After installing the needed parts I was able to reassemble and test the unit and verify that it is now dispensing ice exactly as needed and designed with no functionality failures. Call complete
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site for refrigerator not making ice after previously repaired. Upon further inspection was able to trace back and narrow down that the issue was due to a miss wiring of the previous repair within the ui panel. I was able to correct error and retest unit and verified maker is now working as designed. Call complete
DRYER AMANA NED4655EW1 Arrived on site for dryer taking to long to dry. Upon further inspection I found that over all the unit was functioning as intended. All thermal fuses and t-stats passed continuity and ohms tests. Heating element though passing did look weak to the point that the coil was about to burn through heat shield between coil. I replaced heating element and unit is now functioning as designed call complete.
RANGE MAYTAG MER6870AAQ Arrived on site for range with the front right burner not turning on all the way. Im disassembling and further inspection I found that the unit was receiving proper voltage from the infinite switch and these small portion of the dual burner was working but the upper half was broken due to the insulation around the element coil itself breaking due to age and falling on the coil and causing it to burn out. I got a HS approval and install the new burner element and retest of the unit I have to reassembly and verify that burner is now fully functional as design as well as the rest of the range. Call complete
DRYER MAYTAG MEDB765FW0 Arrived on site to install previously diagnosed a UI as well as main control for dryer that would shut off every couple of loads that the customer used it on. After installing the needed parts I ran a test cycle and normal so I can verify that there are no new air codes coming up or other indications of anything going wrong. Unit now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Tested unit and found icemaker motor not turning. Replaced icemaker and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 ; ordrng 1 UNKNOWN (NEED TO RETURN WITH MAIN CONTROL 5304510307)"
REFRIGERATOR WHIRLPOOL GD5SHAXLQ00 "Arrived on site for refrigerator thats not cooling in either refrigerator or freezer sections. Inspected unit and work area. Found compressor kicking on and kicking off within 5 to 10 seconds of compressor starting. Replaced starting device to ensure it wasnt a starting device issue and the new starting device had the similar issue. Found wire harness to compressor burned and melted. Tested resistance through the windings on the compressor and found the run windings open. Unit will need a new compressor, die dryer, Servis taps, and the wire harness for repair. Ordering parts in office will need authorize from extended warranty on repair as well as contact the customer about the schedule date if repairs are made.; ordrng 1 4389207 (harns-wire) and 1 W10309994 (compressor) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)"
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer customer stated had a loose screw on the terminal block after previous diagnosis. Upon arrival I found that yes the terminal block did have some damage Stewart so I went ahead and replaced the thermal block and was able to reassemble the power cord to the customer provided and tested unit to verify that everything is now functioning as designed and the terminal block is showing no signs of any issues. Call complete
DRYER WHIRLPOOL WED7120HW1 Arrived to inspect dryer scraping noise. Confirmed the complaint and found the blower wheel was cracked causing the issues.Ordering the WP697772 blower wheel.Office to reschedule the customer for return service due to parts availability.Needs more work; ordrng 1 WP697772 (blower wheel)
REFRIGERATOR MAYTAG MFI2570FEZ00 Arrived on site for refrigerator that customer stated the ice bin would fill up with frozen water. Upon arrival I disassembled the icemaker and found that the truck was completely solid and frozen with ice indicating that the valve had been leaking into the icemaker on its own. I checked water pressure to the fridge everything checked out OK and then when ahead and replace the water inlet valve as well as the icemaker because the ice and also formed around the teeth causing the motor to get stuck then reassembled and tested the unit and verified that unit is not functioning as designed and water valve is no longer weeping into the icemaker. Call complete
RANGE GE JB640SR5SS Arrived on site for arrange that wont ignite the right front burner. Inspected unit and work area. Lifted up glass top and found one of the connectors blown off of the right front burner and the pin it connects to completely gone. Replaced right front burner and fixed connector. Tested unit and the unit is now working as designed. Call complete.
DRYER MAYTAG MEDB765FW0 Arrived on site for a dryer that stopping midcycle and its not dry and close. Inspected unit and work area. Customer states that during a normal cycle the clothes will still end up wet and intermittently the control panel will turn itself back on into another dry cycle. Tested the unit several times and could not replicate the issue. The customer did advise that it does not happen on every cycle and that it can go for five cycles before it pops back up again and does the same thing. I called Techline and spoke to Bruce SR# 7729754277. He advised that the issue would either be with the control or the control panel. Ordering user interface and office will need to contact customer about return date.; ordrng 1 W11089306 (overlay)
REFRIGERATOR WHIRLPOOL WRT318FZDW06 Arrived on site for refrigerator not cooling in freezer and ffc freezing everything. Upon arrival I disassembled the freezer and inspected the evaporator coil and found that the majority of the coil was absolutely bone dry and my fingers are not stick but they were too weird ice formations on either side of the coil. I didnt inspect the back of the unit near the compressor air and I found that right at the dryer where are the capillary connects into it the lock ring connection is coming loose and causing a leak we will need to return with a new UV. Office to reschedule once availability of parts is known; ordrng 1 UNKNOWN (NEED LOKRING KIT!) and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11480426 (COMPRESSOR) and 2 WPW1014375 (UV DRIER)s
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for a refrigerator not dispensing or making ice or water properly. Upon arrival I found that the icemaker was indeed bad and leaking water into the icemakers due to her not shutting all the way whenever power was discontinued to it. I also found that part of the valve that regulates the water immediately coming into the valve is also losing half of its power and only receiving 50+ volts and not the full 120 needed. I was able to trace the power supply issue back to the main control office will need to reschedule once ahs is acquired.; ordrng 1 5304510307 (MAIN CONTROL)
WASHER WHIRLPOOL MHW5500FW Arrived to inspect front load washer not powering on.Confirmed the complaint and checked voltage and couldnt get the unit to power on.Customer advised she is going to purchase another model due to the issues she has had with this particular unit.Job completed
WASHER AMANA NTW4516FW3 "Arrived on site for a washer that is making a large rattling sound when washing. Inspected unit and work area. Placed unit and serviced diagnostics and foundno stored error codes. Ran unit through a manual heavy agitation and manual high speed spin tests. Unit ran as designed and only made somewhat of a rattling sound in the agitation when the agitator was going counter clockwise where it doesnt grip onto the rest of the agitator. In the spin cycle noticed the unit a little unlevel and advised the customer that depending on the flooring, there may have been an issue with the unit not being level. Unit appears t be working as designed. Call complete."
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating properly or turning according to customer upon arrival. Upon further inspection I found thenheating hardware all checked out ok with no issues. I did however find the dryer belt broken and was in tangled with the motor. After removing bad belt and installing a new one I was able to reassemble and test the unit to verify that everything is fun as designed call complete.
RANGE AMANA ACR2303MFW4 Arrived on site for range not turning on. Time for inspection I found that the power outlet was no longer receiving 240 V to allow the reins to turn on and upon further disassembling I also found that the lack of power was either due to or the cause of the main thermostat control blowing up on the inside of the range. I was able to repair the wiring and also install new thermostat but I did inform the customer that in order for the reins work properly they were going to need an electrician to come out and further diagnose why the outlet wasnt working correctly but this point unit will work as a design once power is restored call complete
WASHER ROPER RTW4516FW2 Arrived to inspect washer humming via the drain pump.Plugged the unit back in and confirmed the unit was draining and not allowing the customer to make any selections.I calibrated the unit and ran a consumer cycle and unit tested as designed to customers satisfaction.No parts needed.Job completed
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and tested operation. Found evidence of softener cup over filling causing water puddle on floor at end of cycle. Tested in diagnostics and found cup is not draining properly and the valve is pulsing water into cup as well. Unit will need new valve and softener cup to correct leak. Office to schedule return services due to part availability ; ordrng 1 W11175629 (DISPENSER ) and 1 W11220230 (valve)
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer needing a previously diagnosed gear case and wash plate. Upon installing and repairing all recommended parts from previous diagnoses I ran the unit and the unit filled and agitated and drained as designed but during the high speed spin right before the unit would reach its max spin it would start making a screeching noise internally into the gear case indicating that the gear case was defective upon installation office will need to reschedule once availability of new gear case is known; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE)
DRYER WHIRLPOOL WED4850HW0 Arrived on site and tested operation. Found unit heating but short cycling. Found lint in blower housing. Removed lint and found unit now cycles heat properly. Found exterior vent starting to block up as well. Instructed customer to have maintenance clear due to potential fire hazard. Job complete