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for Taylor, TX
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Great customer service experience
Paul - Taylor, TX
Lucy - Taylor, TX
Fast, friendly, courteous service
Renae - Taylor, TX
Wesley was on the ball. He found, explained, and fixed the problem in no time, and was friendly and polite.
Ann - Taylor, TX
Only thing he could have done better was to check the condensation pan
Dorothy - Taylor, TX
Jerry repaired my washer quickly and also provided important information regarding the amount of detergent I should use.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Good job,but . . .
Patricia - Taylor, TX
Our dishwasher door has broken numerous times. Each time AE repairs it, but we believe there is some design defect. It is NOT user error. We are two mature adults who exclusively use it. We have owned many dishwashers and never had problems. Ever. So the conclusion we are making an error is wrong. Your repairman agreed.
Cullen - Taylor, TX
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Sheldon - Taylor, TX
Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.
Marcel - Taylor, TX
Christina - Taylor, TX
Abraham - Taylor, TX
James - Taylor, TX
Late but provided great services when he arrived
Kathy - Taylor, TX
Excellent warranty service
David - Taylor, TX
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Great service, very knowledgeable.
Clyde - Taylor, TX
WASHER AMANA NTW4516FW1 "NTW4516FW1 Arrived to inspect noise. I entered service test mode and found F7E5 and F2E1 stored. I found the cam assembly worn and making contact with the driven pulley. I removed and replaced the cam and calibrated the unit. I tested in manual and automatic service test modes and the unit squealed during spin ramp up, but the grinding noise was corrected. I could not determine the exact source of the squeak, but it appeared to be from the motor and the motor shaft assembly may be coming apart. Office to order motor, belt and cam and the gear case may be needed. No leaks observed during service. Minimal internet signal at the location, office to contact the customer to arrange return service.; ordrng 1 CNOTES (SCHEDULE SERVICE) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)"
DRYER MAYTAG MEDB765FW0 "MEDB765FW0 Arrived to inspect no heat. I found the element had failed and I removed and replaced it. I tested within timed mode and the unit heated and cycled as designed and there were no signs of airflow restriction. Operational test good, no lint within newer chassis."
REFRIGERATOR KITCHENAID KFIV29PCMS00 "KFIV29PCMS00 Arrived to inspect no cool. I found the compressor running at full speed and very little cooling was occurring within the fc and rc. The unit has a silver rc evaporator and it will require replacement with the compressor, per Special Project S71233. Office to order compressor, dye drier, service port and rc evaporator. No leaks observed during service. Please allow three hours for sealed system service and evaporator. ; ordrng 1 CNOTES (3 HOUR SEALED SERVICE TIME) and 1 SF8404 (SERVICE PORT) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my multimeter, I tested temps in the rc and fc sections. Temp readings were rc=36 degrees and fc=2 degrees. I placed the unit in diagnostics and tested the ice level sensor ad it passed; tested the ice maker and it showed error code E2-motor lost position. I tested the motor in mode 57 & 59 and got no functions from the ice maker. I removed and replaced the ice maker and tested and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
DRYER SAMSUNG DV5471AEWXAA01 "arrived on site to install previously diagnosed and ordered part. I removed add replaced the main control board and tested the unit. The unit operated as designed. No lint observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. The customer said the ice appeared the same as prior, hollow and very wet and they shut the ice maker off to prevent mess. I removed and replaced the main control and UI and verified settings. The unit operated as designed, no leaks observed during service."
DRYER WHIRLPOOL WED4815EW1 "WED4815EW1 Arrived to inspect no operation. I found the thermal fuse open and I removed and replaced it and tested. The unit would not heat as expected and I found an underwire had bridged between the element and the chassis. The unit would not heat after removal and I replaced the element and thermal cutoff. After part installation, the unit worked as designed and heated and cycled as expected. I advised the customer the vent into the floor was plugged and it will need to be corrected before the vent can be attached. No lint within chassis."
OVEN WHIRLPOOL WFG320M0BW0 WFG320M0BW0 Arrived to instal part. I removed the failed igniter and installed the replacement. I tested the unit and it ignited and cycled as designed. No gas leaks detected during service.
OVEN WHIRLPOOL WFG320M0BW0 "arrived on site to inspect oven not heating. Upon further inspection, I tested the cooktop burners and they all worked. I removed the oven bottom pan to expose the burner and Ignitor and turned the unit on Bake at 350. The Ignitor took a long time to illuminate, but was not enough to ignite the burner. When I went to replace the Ignitor, I opened the box and found the new part damaged. I advised the customer of the issue and advised that I would have to order another Ignitor and return. I am ordering the Ignitor and scheduled return service for 01/09/19. No gas leaks detected during service.; ordrng 1 W10918546 (igntr-oven)"
DRYER SAMSUNG DV5471AEWXAA01 "arrived on site to inspect dryer not heating. Upon further inspection, I found the door to the unit open so I attempted to close the door and found that the lint filter was not seated correctly. I attempted to seat the filter and it would not go all the way into the vent. I found lint debris in the vent keeping the filter from seating all the way. I removed the filter and closed the door and as soon as the door latches, the unit came on, but the power button had not been pressed. I pressed the power button and the unit came on. I attempted to press the start/pause button and the unit continued to operate. I unplugged the unit and I removed the top panel and the front panel and inspected the element and found a large amount of lint debris inside the unit and inside the element assembly. I removed the element assembly and using my multimeter I tested ohms to the element and cutoffs and found the element open and one of the cutoffs open as well. Also, found t
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and found unit drain pump failure. Customer discovered BB warranty while onsite. Charged minimum service fee.
REFRIGERATOR KITCHENAID KRMF706ESS01 KRMF706ESS01 Arrived to inspect leaking from ice maker area. I removed the ice maker and it had cubes formed within the ice mold that were completely to the top front edge of the ice mold and likely overflowing. I tested the replacement and verified the water level at 1/4 inch below the edge during the fill test. The customer will contact us if there are further issues. No leaks observed during service.
WASHER MAYTAG MVWC350AW1 "Arrived on site for washer not filling with correct amount of water. Customer stated they will start cycle and let unit fill then add clothes to unit and washer not filling to same point as it use to. Performed diagnostics mode and ran automatic cycle. Ran on heavy wash and checked water level, found water level to high. Performed diagnostics mode and checked fault code history and found F7-E5 shifter fault. Found faulty control.Customer declined estimate at time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 arrived on site and verified no voltage running to unit at outlet. Advised customer electrician will be needed to repair DW.
DRYER MAYTAG MEDC215EW1 Arrived on site and found wheel had fallen off of motor shaft. Replaced wheel and found poor airflow condition. Advised customer that unit will need to have duct cleared for safe use. All else checks good.
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site and found door alignment bent. Corrected door alignment and restored normal operation. All checks good.
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site and found door alignment bent. Corrected door alignment and restored normal operation. All checks good.
WASHER GE GTW680BSJ5WS Arrived on site and installed software update via instruction from Ge. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and installed nameplate and tweaked door leveling.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found unit with water off. Turning on water did not yield any leaks. Found ice container empty and water leaking evidence from melting ice, Advised on findings. Customer has elected to leave water turned off until final repair. All else checks good."
MICROWAVE WHIRLPOOL WMH32519HZ2 "WMH32519HZ2 Arrived to inspect loss of UI. The unit would intermittently loose UI, but the buttons reacted to presses. The intermittent UI could only be corrected by cycling power to the unit completely off and then back on. I removed and replaced the UI and main control and tested. Operational test good."
WASHER MAYTAG MVWC350AW1 "MVWC350AW1 Arrived to instal parts. I removed and replaced the agitator drive dog kit and tested. The unit operated as designed, no leaks observed during service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect water dripping from ice maker. Ice within the ice bin was hollow and wet and there was some sign of refreezing at the bottom of the bin. found the unit would only maintain 12 degrees within the fc and 42 in the rc. It was running upon arrival and the condenser was not nearly as warm as expected. Test mode 5 caused the condenser to warm slightly, but not as much as expected. Test mode 4 had similar condenser warming as 5 and frost patterns were not as good as expected. I suspect the compressor is weakening and unable to pump refrigerant as it should, lowering cooling capacity and causing the ice issue. The customer said the ice appearance and dripping has progressively gotten worse. Office to order compressor, dye drier, service port and both evaporators, in case they are needed. Please allow two hours for sealed system service. No leaks observed during service. ; ordrng 1 CNOTES (2 HOURS SEALED SYSTEM SERVICE) and 1
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and installed door. All che is good. Unit is operating as designed.
WASHER GE GTW680BSJ5WS Arrived on site for no spin intermittently and found service pointer indicating software update needed. Ordering software update kit office to reschedule. ; ordrng 1 WH98R23015001 (SOFTWARE UPDATE MANUAL)
REFRIGERATOR WHIRLPOOL GS6NHAXVB03 Arrived on site and found fill spout dislodged. Corrected placement. Icemaker producing properly at this time. All else checks good.
RANGE GE JB655SKSS Arrived on site and installed handle shipped d2c All checks good.
WASHER GE GTW330ASK3WW Arrived on site and tested unit and was unable to replicate any functionality problems. In event of repeat symptom order control due to complaint of simultaneous unresponsive control symptom.
WASHER MAYTAG MVWC350AW1 "Arrived on site for washer not agitating. Per diagnostics mode and ran automatic test cycle. Found motor performing agitation cycle. Gained to agitator cam and found agitator dogs broken. Will need to replace with agitation cam kit. Customer approved estimate. Schedule return for Wednesday the 5th. Paid in full on credit card. Customer requesting to mail copy of invoice. ; ordrng 1 285811 (cam driven) and 1 SEENOTE (REQ MAILED COPY OF INVOICE )"
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site for refrigerator not cooling. Performed diagnostics mode and tested all operations. Found compressor not running. Tested voltage to inverter box and found 120 volts. Tested inverter box and light flashing In sequence of 3 meaning failure. (BI130) . Customer approved estimate. Removed failed inverter and installed new. Checked compressor operation. Inspected evaporator for developing frost pattern. All tested good, no water leaks present. Customer paid in full on credit card."
REFRIGERATOR WHIRLPOOL WRV986FDEM00 WRV986FDEM00 Arrived to inspect cooling issue. I found the rc evaporator with a very large mass of ice at the inlet. I tested all fans and they were working as designed. I advised the customer they had experienced a freeze up and it was stopping airflow and creating subsequent cooling issues. The customer will defrost the unit for 48 hours and I advised them to place several towels and check periodically to prevent spillage if the catch pan overfills. No leaks observed during service.
WASHER MAYTAG MVWB835DW0 "MVWB835DW0 F9E1 and F7E0 codes stored. I found debris had stalled the rotor in the drain pump and that it had been humming for some time prior to service. I removed the pump and elected to replace it due to the stalled condition. I calibrated and tested the unit. Operational test good, no leaks observed during service. Drain safety strap added."
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect water dripping from ice dispenser. I found the ice maker housing was not fully seated and allowing excessive air to be drawn from the rc into the ice storage bin, causing freeze/thaw cycles and the resultant drip. The ice bin door gasket was badly deformed and I rotated it 180*. I seated the ice maker housing fully and tested the fan. I corrected misfitting of the crisper mullion and corrected cabinet twist and leveled the doors. I replaced the ice bin door assembly and tested. Operational test good, no leaks served during service."
WASHER WHIRLPOOL WTW4616FW2 Arrived on site re installed existing agitator. All checks good. Unit is operating as designed.
DRYER MAYTAG MEDX6STBW0 Arrived on site for no power found fuse blown. R&R fuse and tested good fuse