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for Taylor, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Brooke - Taylor, TX
Technology knowledgble , Friendly, quick to idenify repair
Melissa - Taylor, TX
Great customer service experience
Paul - Taylor, TX
Lucy - Taylor, TX
Fast, friendly, courteous service
Renae - Taylor, TX
Wesley was on the ball. He found, explained, and fixed the problem in no time, and was friendly and polite.
Ann - Taylor, TX
Only thing he could have done better was to check the condensation pan
Dorothy - Taylor, TX
Jerry repaired my washer quickly and also provided important information regarding the amount of detergent I should use.
Great Service from tech
Mary - Taylor, TX
Wes was very professional and did a great job.
Good job,but . . .
Patricia - Taylor, TX
Our dishwasher door has broken numerous times. Each time AE repairs it, but we believe there is some design defect. It is NOT user error. We are two mature adults who exclusively use it. We have owned many dishwashers and never had problems. Ever. So the conclusion we are making an error is wrong. Your repairman agreed.
Cullen - Taylor, TX
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Sheldon - Taylor, TX
Warranty work on relatively (less than a year old) new KitchenAid fridge. All work performed expertly, timely and courteously. Thanks very much.
Marcel - Taylor, TX
Christina - Taylor, TX
Abraham - Taylor, TX
James - Taylor, TX
Late but provided great services when he arrived
Kathy - Taylor, TX
Excellent warranty service
David - Taylor, TX
Mrs Plybon - Taylor, TX
Jonathan was very friendly and professional.
Great service, very knowledgeable.
Clyde - Taylor, TX
WASHER WHIRLPOOL WTW4616FW2 Arrived on site for washer not spinning or agitating or spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Gained access to capacitor and found shorted. Removed capacitor and installed new. Found unit still not operating correctly. Gained access to control and found unit roach infested. Will need authorization to complete repair. ;
FREEZER MAYTAG MRT118FFFH00 Arrived on site to replace the compressor and the access valve due to the unit not freezing or cooling. Replaced all parts and added 4.18 ounces of refrigerant. No refrigerant leak present. Unit is working properly and no water connections to the units.
WASHER GE GTW330ASK4WW "Arrived on site for the unit belt keeps coming off. Tested the unit and found the unit will need a new motor, pulley and a new belt due to the belt keeps coming off every second wash cycle.; ordrng 1 WH01X27538 (BELT)"
UNKNOWN UNKNOWN MEDE500VW0 "Arrived on site for dryer not starting and getting error F-01. Performed diagnostics mode and verified fault code. Removed top and tested main control. Found relay on control stuck. Found control will need to be replaced. Schedule return appointment for Wednesday the 20th. Found felt coming loose from screen housing. Added high temperature glue to felt. Paid service fee towards repair; ordrng 1 WPW10174746 (CONTROL )"
REFRIGERATOR WHIRLPOOL ASD2575BRB01 "Arrived on ste for no ice or water, found water valve faulty replaced valve and tested good, filled ice maker. No leaks on site"
OVEN GE PT7800SH6SS Arrived on site and found door glass cracked. Ordering door assembly to repair. All else checks good. Office to review and reschedule. ; ordrng 1 WB56X21260 (door asm & removal t)
DISHWASHER WHIRLPOOL WDF550SAHS0 "Arrived on site for unit not drying.found control. Not sending voltage to heater unit will need control to complete, no leaks on site; ordrng 1 CNOTE (OFFICE RS) and 1 W11230457 (CONTRO)"
WASHER GE GTW330ASKWW "Arrived on site for unit screeching . Removed cover and found belt installed incorrect corrected and tested God, no leaks on site"
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not powering on and also complaint of noise. Found control had failed replaced and unit powered on, during agitation unit would grind, found cam damaged replaced cam and actuator to be safe, tested and tested good, no leaks on site"
OVEN WHIRLPOOL WFE505W0HW0 "Arrived on site and found unit operating as designed. Adjusted calibration per customer experience. All checks good, advised customer on use and care."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Did not arrive due to needed sump and motor being unavailable. Reordering sump and motor to repair. ; ordrng 1 W10917114 (pump&motor)
OVEN WHIRLPOOL WOD51EC0AB03 WOD51EC0AB03 Arrived to inspect no power. I found there was no voltage to the thermal fuse and I inspected the power supply. I found there was no junction box for the pigtail connection and there was visible damage to the wire nuts. I advised the customer of my findings and that the unit should have an electrician instal a junction box and replace the wire nuts.
DRYER MAYTAG MEDB725BW0 MEDB725BW0 Arrived to instal part. I removed and replaced the thermal fuse and found the unit would not heat due to a failed element. I removed and replaced the element and tested. The unit heated and cycled as designed. Lint removed fro chassis. From prior service:
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. I removed and replaced the ice maker, ice maker fan and valve. I tested the unit and it appeared to operate as designed. The ice maker housing showed water marks under the gear head area, but there were no signs of overfill on the ice maker body and I found no other signs of water incursion. I suspect condensate from air leaking into the housing, or a restriction of the cold air supply duct from the fc, as the cause of the issue. Operational test good, no leaks observed during service."
DISHWASHER WHIRLPOOL WDF330PAHS2 "WDF330PAHS2 Arrived to inspect no operation. I entered service test mode and found 5-1 error stored. The door latch sounded too weak when closing the door and I found the strike bent up slightly. I corrected the pitch of the strike and tested. Operational test good, no leaks observed during service."
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drive hub and wash plate and calibrated. I tested within service mode and the unit worked as designed. No leaks observed during service.
MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect blower issue. I found the blower excessively noisy during testing. I advised the customer the blower operation during heating was normal, but that it was too loud. I discovered the vent connection within the cabinet was incorrectly installed and the customer will need to contact the builder to have the issue corrected and the vent matched to the unit’s outlet, allowing the damper to open."
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to inspect noise during spin. I found the basket would not engage fully and a gear stripping noise could be heard. The cam assembly showed signs of wear and I removed and replaced it. The basket drive hub was then found to not fully engage and it will require replacement. The wash plate could not be removed and I am ordering it as well. No leaks observed during service. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
DRYER MAYTAG MGDB725BW0 "MGDB725BW0 Arrived to inspect no heat. I found the unit would not ignite or energize the igniter. The thermal fuse tested open and I removed and replaced it and tested. The unit heated and cycled as designed and I verified venting with good flow. Operational test good, no gas leaks detected and lint removed fro chassis."
DRYER MAYTAG MEDB725BW0 MEDB725BW0 Arrived to inspect no heat. I found the thermal fuse open and it will require replacement. Office to order thermal fuse. Lint removed from chassis.; ordrng 1 WP3390719 (fuse-thrml)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 WDTA50SAHZ0 Arrived to inspect no water. I found the issue was with the unit not circulating. The control was sending voltage to the sump motor at all times the pilot relay was engaged. Office to order control and the sump will require installation with the control. No leaks observed during service.; ordrng 1 W11305297 (CONTROL)
WASHER AMANA NTW4516FW1 NTW4516FW1 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drive belt and calibrated the unit. The loud squeak and other noises were corrected and the unit worked as designed within service test mode. No leaks observed during service.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 WRS325FDAM02 Arrived to inspect no ice or water. I found the filter head had failed and I removed and replaced it. I installed the replacement filter the customer provided and it operated both the dispenser and the ice maker. No leaks observed during service.
REFRIGERATOR KITCHENAID KFIV29PCMS00 "KFIV29PCMS00 Arrived to instal previously diagnosed and ordered parts. I removed the faulty compressor and evaporator and installed the replacements, including the dye drier and service port. I vacuumed the system for 15 minutes and then monitored for an additional 15. Holding vacuum, I charged the unit with the MFG prescribed refrigerant charge. The unit started cooling as designed. No water connections to unit."
WASHER AMANA NTW4516FW1 "NTW4516FW1 Arrived to inspect noise. I entered service test mode and found F7E5 and F2E1 stored. I found the cam assembly worn and making contact with the driven pulley. I removed and replaced the cam and calibrated the unit. I tested in manual and automatic service test modes and the unit squealed during spin ramp up, but the grinding noise was corrected. I could not determine the exact source of the squeak, but it appeared to be from the motor and the motor shaft assembly may be coming apart. Office to order motor, belt and cam and the gear case may be needed. No leaks observed during service. Minimal internet signal at the location, office to contact the customer to arrange return service.; ordrng 1 CNOTES (SCHEDULE SERVICE) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)"
DRYER MAYTAG MEDB765FW0 "MEDB765FW0 Arrived to inspect no heat. I found the element had failed and I removed and replaced it. I tested within timed mode and the unit heated and cycled as designed and there were no signs of airflow restriction. Operational test good, no lint within newer chassis."
REFRIGERATOR KITCHENAID KFIV29PCMS00 "KFIV29PCMS00 Arrived to inspect no cool. I found the compressor running at full speed and very little cooling was occurring within the fc and rc. The unit has a silver rc evaporator and it will require replacement with the compressor, per Special Project S71233. Office to order compressor, dye drier, service port and rc evaporator. No leaks observed during service. Please allow three hours for sealed system service and evaporator. ; ordrng 1 CNOTES (3 HOUR SEALED SERVICE TIME) and 1 SF8404 (SERVICE PORT) and 1 W10276644 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my multimeter, I tested temps in the rc and fc sections. Temp readings were rc=36 degrees and fc=2 degrees. I placed the unit in diagnostics and tested the ice level sensor ad it passed; tested the ice maker and it showed error code E2-motor lost position. I tested the motor in mode 57 & 59 and got no functions from the ice maker. I removed and replaced the ice maker and tested and it operated as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
DRYER SAMSUNG DV5471AEWXAA01 "arrived on site to install previously diagnosed and ordered part. I removed add replaced the main control board and tested the unit. The unit operated as designed. No lint observed during service, job completed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. The customer said the ice appeared the same as prior, hollow and very wet and they shut the ice maker off to prevent mess. I removed and replaced the main control and UI and verified settings. The unit operated as designed, no leaks observed during service."
DRYER WHIRLPOOL WED4815EW1 "WED4815EW1 Arrived to inspect no operation. I found the thermal fuse open and I removed and replaced it and tested. The unit would not heat as expected and I found an underwire had bridged between the element and the chassis. The unit would not heat after removal and I replaced the element and thermal cutoff. After part installation, the unit worked as designed and heated and cycled as expected. I advised the customer the vent into the floor was plugged and it will need to be corrected before the vent can be attached. No lint within chassis."
OVEN WHIRLPOOL WFG320M0BW0 WFG320M0BW0 Arrived to instal part. I removed the failed igniter and installed the replacement. I tested the unit and it ignited and cycled as designed. No gas leaks detected during service.
OVEN WHIRLPOOL WFG320M0BW0 "arrived on site to inspect oven not heating. Upon further inspection, I tested the cooktop burners and they all worked. I removed the oven bottom pan to expose the burner and Ignitor and turned the unit on Bake at 350. The Ignitor took a long time to illuminate, but was not enough to ignite the burner. When I went to replace the Ignitor, I opened the box and found the new part damaged. I advised the customer of the issue and advised that I would have to order another Ignitor and return. I am ordering the Ignitor and scheduled return service for 01/09/19. No gas leaks detected during service.; ordrng 1 W10918546 (igntr-oven)"
DRYER SAMSUNG DV5471AEWXAA01 "arrived on site to inspect dryer not heating. Upon further inspection, I found the door to the unit open so I attempted to close the door and found that the lint filter was not seated correctly. I attempted to seat the filter and it would not go all the way into the vent. I found lint debris in the vent keeping the filter from seating all the way. I removed the filter and closed the door and as soon as the door latches, the unit came on, but the power button had not been pressed. I pressed the power button and the unit came on. I attempted to press the start/pause button and the unit continued to operate. I unplugged the unit and I removed the top panel and the front panel and inspected the element and found a large amount of lint debris inside the unit and inside the element assembly. I removed the element assembly and using my multimeter I tested ohms to the element and cutoffs and found the element open and one of the cutoffs open as well. Also, found t
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and found unit drain pump failure. Customer discovered BB warranty while onsite. Charged minimum service fee.