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Local Reviews
for Taylor, TX
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Albra - Taylor, TX
Andy was great, did not like having to wait two hours to make the appt. but I know that has nothing to do with y’all.
Wonderful Service
DR - Taylor, TX
Jimmy was the nicest and most professional young man and gave me lots of information about using this HE washer correctly.
Quick repair time and excellent customer service!!!
April - Taylor, TX
Great service
Dennis - Taylor, TX
Andy was great. Answered all my questions
Patrick - Taylor, TX
With Covid ... he brought everything he needed and cleaned up after himself.
Awesome people
Albra - Taylor, TX
Very professional and kind, ty
Dishwasher and refrigerator service
Linda - Taylor, TX
The technicians were professional and provided knowledge that I was not aware of as it related to the appliances. They fixed both units. Thank you.
Great service
Albra - Taylor, TX
A 10!
Oven
Bobby - Taylor, TX
He replaced the ignitor. Shortly after he left, I made something and then it stopped working again. I was not happy and now have to wait another week for an appointment. He was a friendly guy but I'm just wondering if more than the ignitor was faulty.
Maytag Repair
Betty - Taylor, TX
Andy was an excellent service tech. He was quick and efficient.
Good service
Dwayne - Taylor, TX
Andy was knowledge and efficient. Really nice young man to boot.
slow on parts
Gilbert - Taylor, TX
Long wait for small parts
great service
Cheryl - Taylor, TX
Great service
Charline - Taylor, TX
Professional, knowledgeable, patient
Great service
Charline - Taylor, TX
Great service
Charline - Taylor, TX
Professional and prompt
Great service
charline - Taylor, TX
Very satisfied
Service on oven
Diana - Taylor, TX
Tyler, was very professional. Awesome young man.
Jarrod
Jarrod - Taylor, TX
Good fast friendly service. A plus
Wish it had been fixed on the first trip
Marla - Taylor, TX
They fixed it and did a great job, but he was missing a piece the first visit and we had to wait a whole week for anyone to come back out. It seems like if it couldn’t be fixed because you didn’t have everything, you would have come back sooner!
none
Dennis - Taylor, TX
HEIDI and Shirley
Heidi - Taylor, TX
Great service serviceman was very caring about the service he was giving.
Abe
Abe - Taylor, TX
Wonderful and professional experience
Home Depot Warranty Repair
John - Taylor, TX
AE was very easy to schedule. The lady on the phone was extremely nice. They scheduled for a 3 hour window. The technician, Jonathan, was on time, very courteous and friendly, and fixed our refrigerator promptly. We were very satisfied with the service. We would recommend AE to others.
Great Service
Susan - Taylor, TX
Andy was very professional and did a great job.
Andy B.
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for washer power button not working properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer still not operating properly. Tested unit about 20 times while testing voltage and unit worked properly every time and voltage was good every time. Called tech line and spoke with Chris (SR# 7729364328) Made aware of stated issue and what was found and what has been done previously and what was found with voltage previously. Was instructed to make sure power cord was good and if so it is house voltage issue. Checked power cord and power cord is good. Is house voltage issue. No other repairs are are to be done at this time.
Andy B.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed control Instructed customer that due to infestation unit is not covered by warranty. No repairs are to be done at this time. No water leaks present at time of service.
Andy B.
MICROWAVE KITCHENAID KOCE500EBS09 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and found little to no improvement. Found that L1 to neutral has 120 volts, L2 to neutral has 120, L1 to L2 has 240, however found that under load L1 to neutral jumps to 220 volts and L2 to neutral drops to 26 volts. Called tech line and spoke with Joel (SR# 7729258479) Made aware of issue, what has been done and what was found. Was instructed that issue is with incoming voltage and that electrician will be needed to fix issue. Was instructed to show customer and to instruct on use and care and that an electrician will need to fix issue. Did as instructed. No other repairs are needed at this time."
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed thermistor and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR WHIRLPOOL ET1FHMXMQ00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. . Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR GE DSE25JSHECSS Arrived on site for refrigerator water dispenser not working and ice maker not making ice. Tested and inspected unit and found failed water valve and manifold. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher rack issues. Tested and inspected unit and found failed stops. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
DISHWASHER GE GDF640HGM0WW Arrived on site for dishwasher dispenser door issues. Inspected unit and found failed dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
MICROWAVE KITCHENAID KOCE500EBS09 Arrived on site for oven microwave combo UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10916778 (swtch-memb)
Andy B.
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for washer not agitating or spinning. Tested and Inspected and found failed gearcase. Attempted to remove basket and basket would not remove due to rust. Would need to replace gearcase, basket and tub to complete repairs. No water leaks present at time of service."
Jimmy J.
MICROWAVE GE jvm1430wd002 Arrived on site for THERE IS POWER AND SOUNDS LIKE ITS RUNNING BUT THERE IS NO HEAT--MADE A BAD BURNING SMELLWent to remove microwave and found that it was hardwired to the house. The unit would need to be removed from its mount and a power cord would need to be installed in order to test it.
Jimmy J.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for SAME ISSUE--THE UNIT HAS POWER TO IT, MAKES NOISE BUT IT DOESNT TUMBLE AND IT HUMS--NEVER REALLY>>Attempted to remove the blower wheel but it began to crack and damage the plastic. Ordered new wheel WP694089, housing 8577230, and will return with motor 279827 and timer WPW 10185982. I replaced the relay point for the start button to prolong the dryer until we can return to install ordered parts. ; ordrng 1 WP694089 (wheel) and 1 WP8577230 (housing)"
Andy B.
OVEN GE PB975SP4SS Arrived on site for range issues. Tested and inspected unit and found improper voltage to range (See SD-QuickPic) found L1 to ground 120 volts found L2 to ground 120 volts found L1 to L2 8 volts. Instructed customer on this and that they will need electrician to fix voltage issues.
Andy B.
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
WASHER GE GFWS1700H1WW Arrived on site to install previously diagnosed motor and dampers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
WASHER MAYTAG MVWX655DW2 Arrived on site for washer dispensing hot water when cold water is selected. Did note that both supply valves at wall were turned off on arrival due to leaking when turned on. Tested and inspected unit and found hot water supply line hooked up to cold and cold hooked up to hot. Made needed adjustments. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance and on that supply valves at wall are leaking when turned on and will need plumber to come fix issues. Turned water off at wall to prevent water damage risk and spoke with customer on this. No other repairs are needed at this time.
Jimmy J.
WASHER WHIRLPOOL WTW4950HW0 "Arrived on site for: washer not completing cyclePlaced in diagnostics and no error codes came on. Customer explained that they let the water fill the drum prior to putting clothes and detergent in. Explained to customer that the drum has a sensing function, and will not function properly if it only senses and empty drum. Putting the clothes and detergent in last will confuse the sensing function and the machine will not always operate as designed. Replaced control to ensure the lid lock was functioning properly. Lid lock may take a while to unlock depending on the current cycle. Customer stated the lid lock would not turn off. It was locking and unlocking for me, but it just took some time to sense it was safe before unlocking. Job completed."
Lou S.
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher not cleaning dishes and no water coming into unit. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Water dispensed into the unit and the motor failed to come on. I canceled testing and remove style outer door panel and tested ohms to the motor and got 0ohms. Due to the motor being replaced several times already, I tested the harness and it checked good. I tested voltage to the motor from the control and got 125V. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Jimmy J.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for return visit moisture build up on back of fridge. Called Whirlpool technical support and spoke to Adrian. Video chat was done with Adrian. Review board will go over their findings and contact the customer in regards of what the next step will be.
Andy B.
WASHER GE GFWS1700H1WW "Arrived on site for washer making noise. Tested and inspected unit and found failed motor, also found failed dampers. Ordering needed parts. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 4 WH01X20826 (washing machine damp)s and 1 WH20X10078 (motor asm kit)"
Jimmy J.
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site for dishwasher not washing dishes. Ran diagnostics and didnt get any error codes. Tested control and it was faulty. Replaced control and started a wash cycle. Informed customer that a calibration cycle would start upon next run cycle and would last approximately 4 hours. I attempted to run a light wash cycle and didnt hear the water coming in.
Andy B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not always starting. Tested and inspected unit and found failed knob not making proper contact when push in. Removed failed part and replaced with new from truck stock. Tested unit and all operations are normal. No other repairs are needed at this time.
Andy B.
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site to install previously diagnosed ice level sensors. Removed failed parts and replaced with new. Cycled ice maker and ice maker cycled and filled with water. All operations are normal. No water leaks present at time of service.
Andy B.
DISHWASHER WHIRLPOOL WDT750SAHW0 Arrived on site for dishwasher leaving soap at end of cycle. Tested and inspected unit and found failed sump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR WHIRLPOOL ED5KVEXVB00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer burning smell, not draining properly and loose panel. Tested and inspected unit and found improper drain hose (See SD-QUICKPIC) hose is way too long and kinked not allowing water to flow and over working drain pump. Also found loose panel due to failed console clip. Removed failed part and replaced with new. No water leaks present at time of service."
Andy B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site to install previously diagnosed drain tube. Removed failed part and replaced with new and removed all ice buildup. Tested unit and all operations are normal. No water leaks present at time of service.
Andy B.
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site for refrigerator not making ice again. Tested and inspected unit and found failed level sensor. Ordering needed part. Also ordering ice maker and water valve in case needed. No water leaks present at time of service.; ordrng 1 2198597 (icemaker assy) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10408179 (water vavle asm) and 1 W10757851 (optic bd set ref)
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found improper food placement. Instructed customer on this and on use and care and practice for best performance. No water leaks present at time of service.
Andy B.
COOKTOP WHIRLPOOL JBS60DK4WW
Andy B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site for refrigerator ice maker leaking on floor. Upon arrival customer informed that issue is ice buildup on FC floor. Tested and inspected unit and found failed drain tube. Ordering needed part. Office to schedule return trip. Instructed customer to keep close eye on unit to prevent more water damage.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP2304888 (fitting) and 1 WPW10153550 (extension)
Clif L.
RANGE WHIRLPOOL WEG730H0DS50 Arrived on site to diagnose a range with a loose valve assembly. Found left front burner valve shaft screws loose. Tightened valve screws and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.