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Local Reviews
for Spicewood, TX

Appliance Express Rated 4.8 out of 5 stars based on 93 customer reviews

Map of Spicewood, TX

Great Service




Review of Appliance Express

Service was completed very quickly. The technician was friendly and thorough!


Map of Spicewood, TX

Cheryl




Review of Appliance Express

Great service


Map of Spicewood, TX

Very friendly, quick service!




Review of Appliance Express

Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.


Map of Spicewood, TX

Very good service, prompt, great at his job in every way.




Review of Appliance Express

Excellent top to bottom


Map of Spicewood, TX

Three House Calls - All Great




Review of Appliance Express

This is the third time Appliance Express came to fix different KitchenAid appliances and every house call has been excellent. Always have been sent a professional, knowledgeable and fast tech. Our KitchenAid appliances have been awfully problematic with manufacturers defects (never again...) but Appliance Express has done a great job fixing every time. Highly recommend.


Map of Spicewood, TX

Good service felt like it was pricey for the work that I had done




Review of Appliance Express


Map of Spicewood, TX

Mary Ellen




Review of Appliance Express


Map of Spicewood, TX

Wanda




Review of Appliance Express

Great job. Very professional


Map of Spicewood, TX

Great service




Review of Appliance Express

Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.


Map of Spicewood, TX

Excellent all around!




Review of Appliance Express


Excellent job!




Review of Appliance Express


Ally




Review of Appliance Express

Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.


Wanda




Review of Appliance Express

Great Service Under warranty


Great job. Service person was very knowledgeable quick service




Review of Appliance Express


Great service!




Review of Appliance Express

Problem was diagnosed quickly.


Great service




Review of Appliance Express

Was on time. Knew what to do to correct problems Was in and out quickly


Below Average Experience




Review of Appliance Express

I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.


Washed repair




Review of Appliance Express


Dishwasher Repair Amid Coronavirus




Review of Appliance Express

Brandon did a wonderful job and took every precaution to keep a safe distance. He wore shoe covers which we appreciated. Our dishwasher works now... thank you!


Eventually solved problem




Review of Appliance Express

It took two service calls over two weeks to diagnose and fix the problem.


washer still does not spin clothes dry - still soaking wet




Review of Appliance Express

This washer is in a guest house and is not used very often. Washed first load since the repair today, and clothes were still soaking wet when washer stopped spin cycle.


Professional, knowledgeable and courteous




Review of Appliance Express


washer repair




Review of Appliance Express

Brandon was so great. He came out after 3 weeks of trying to get our washer repaired. He diagnosed the problem and was back a week later and fixed the washer. He was polite, did the work and was finished after an hour or so. I would highly recommend Appliance Express.


Efficient and Friendly Service




Review of Appliance Express

Brandon is great


Very happy customer




Review of Appliance Express


Excellent service!




Review of Appliance Express

Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!


Great customer service and fast turnaround!




Review of Appliance Express


Appliance Express Satiisfaction Survey




Review of Appliance Express

Andy was very knowledgeable and very polite Would definitely want Andy on my next repair


Knowledgeable and prompt




Review of Appliance Express


Great experience!




Review of Appliance Express

Andy was prompt, efficient, and fixed our issue.


Repair of freezer compartment drawer




Review of Appliance Express

Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator


Dependable service




Review of Appliance Express

I can always depend on their service and being on time


Great service




Review of Appliance Express

Very good service. Excellent communication.


Gary




Review of Appliance Express

My oven had performance issues related to technology, not hardware. Donna was able to truly diagnose the unusual problem quickly. Her training was obvious as the problem wasn’t typical and required brainpower (Donna’s) to resolve. Unfortunately the first service call by an unknown technician was a no show hence my average rating for convenience.


xx




Review of Appliance Express


Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KUDR204EPA00 "Arrived on site for customer complaint of unit making rattling noise, found noise coming from condenser vibrating against underneath panel, I installed some sound pads, unit tested good."

Near Moonlight Trace, Spicewood, TX 78669
Brandon C.

Brandon C.

DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not starting, found unit is thinking the door is open, I replaced door switch, unit still not starting, ordering control board. ; ordrng 1 WD21X24900 (CONTROL)"

Near Topacio Dr, Spicewood, TX 78669
Brandon C.

Brandon C.

WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."

Near N Derrick Cove, Spicewood, TX 78669
Brandon C.

Brandon C.

RANGE GE ZGP484LGR3SS "Arrived on site to replace ignitor in small oven, after replacing, unit tested good.

Near Lakehurst Rd, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KSSS42FKX00 "Arrived on site to replace ice maker, after replacing, unit tested good.

Near Cliff Point, Spicewood, TX 78669
Brandon C.

Brandon C.

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to replace reservoir drain pump, after replacing pump, unit tested good."

Near River Rd, Spicewood, TX 78669
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED8000DW4 "Arrived on site for customer complaint of unit taking long time to dry and top hot to the touch, found error codes F6e3 f4e3 f4e4 f2e1 in diagnostic mode, I tested unit without vent hooked up, tested good, cleared error codes, I could not duplicate issue.

Near Quail Run Ct, Spicewood, TX 78669
Brandon C.

Brandon C.

ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit not producing ice, found failed sensor inside recirculating pump in diagnostic mode, I replaced the pump, found reservoir drain pump also failed. ordering reservoir pump. ; ordrng 1 WPW10489125 (pump)"

Near River Rd, Spicewood, TX 78669
Brandon C.

Brandon C.

ICE MACHINE WHIRLPOOL KUIS18NNXB1 "Arrived on site for customer complaint of unit not producing ice, found cracked water pan and failed reservoir drain pump, also found sealed system leak, compressor would run, condenser motor would run, evaporator would not cool. ; ordrng 1 2313705 (drain pump) and 1 2324334 (reservoir) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 W10536005 (compressor) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator)"

Near Pedernales Point Dr, Spicewood, TX 78669
Robert J.

Robert J.

RANGE GE ZGP484LGR3SS Arrived on job to replace igniters. Replaced igniter for large oven and test. Igniter for small oven damaged in shipping will need replacement igniter to complete. ; ordrng 1 Wb13x25264 (igniter glowbar)

Near Lakehurst Rd, Spicewood, TX 78669
Robert J.

Robert J.

MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of not cooking properly. The convention option reduces temperature and time by design. Oven working properly.

Near Spicewood, TX 78669
Brandon C.

Brandon C.

COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of unit not boiling water quick enough, found burners to be working as designed, the grates on his model sit almost two inches above burners making boil time longer."

Near Serene Hilltop Cir, Spicewood, TX 78669
Richard P.

Richard P.

DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for the dishwasher leaking. Replaced deflector and gasket and dishwasher tested fine and no leaks detected.. Complete

Near Grant Cannon Ln, Spicewood, TX 78669
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KUDS35FXSSA "Arrived on site for customer complaint of no water entering unit, found float switch was stuck in up position, ran diagnostic test found error codes 6-4 6-6 6-1 10-1, unit tested good after I adjusted float. Upper rack pieces were broken, motor was loud, and valve was a little clogged with hard water build up

Near Enchanted Hilltop Way, Spicewood, TX 78669
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KDTE234GPS1 "Arrived on site to test unit for leak from dispenser. Tested unit found bad dispenser. Replaced dispenser. Tested unit, unit works good. No leaks detected. Job complete."

Near Serene Hilltop Cir, Spicewood, TX 78669
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site to test unit for leak. Tested unit found bad deflector gasket and deflector. . ; ordrng 1 WP8269259 (gasket) and 1 WPW10274926 (deflector)

Near Grant Cannon Ln, Spicewood, TX 78669
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to replace board. Replaced board test unit and unit test good job complete

Near Cuore Bianco Cove, Spicewood, TX 78669
Brandon C.

Brandon C.

MICROWAVE WHIRLPOOL KOCE500ESS09 "Arrived on site for customer complaint of unit not starting, found door not making contact with switches, I replaced door, unit tested good."

Near Baldovino Skyway, Spicewood, TX 78669
Brandon C.

Brandon C.

OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of oven not maintaining proper temperature in both ovens, I tested both ovens at 350 degrees. Found sensors were not reading temperature properly, I replaced sensors, unit tested good."

Near Baldovino Skyway, Spicewood, TX 78669
Brandon C.

Brandon C.

RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of low/no flame on right rear burner, I found lp conversion kit was needed, instructed customer to have plumber install kit."

Near Whispering Breeze Dr, Spicewood, TX 78669
Brandon C.

Brandon C.

OVEN JENN-AIR JJW9830DDS "Arrived on site for customer complaint of lower oven not being able to run clean cycle. Found failed door switch, I replaced door switch, unit tested good. Also installed lights that customer had and checked temperatures in both ovens, unit tested good.

Near Oak Meadow Trail, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found frost build up around auger shaft and under ice bin. Instructed customer to clean the build every once in a while. After cleaning up frost build up, unit tested good. Ice door sealing properly, auger motor working properly."

Near Canyon Ranch Trail, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, found E5 error code in diagnostic mode, ran ice maker harvest ice maker tested good. Found faulty control board, I replaced control board, unit tested good."

Near Vista View Trail, Spicewood, TX 78669
Richard P.

Richard P.

MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived onsite for the microwave door not closing properly. During installation of new door found that the gasket was damaged. Will need to order another door. Office to schedule ; ordrng 1 W10687342 (door/mw)

Near Baldovino Skyway, Spicewood, TX 78669
Brandon C.

Brandon C.

RANGE KITCHENAID KFDC506JSS00 "Arrived on site for customer complaint of right rear burner not lighting, found orifice is not the right size, ordering conversion kit off of service pointer. ; ordrng 1 W11238042 (LP CONVERSION KIT )"

Near Whispering Breeze Dr, Spicewood, TX 78669