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Local Reviews
for Spicewood, TX

Appliance Express Rated 4.7 out of 5 stars based on 97 customer reviews

Map of Spicewood, TX

Great service and on time!




Review of Appliance Express


Map of Spicewood, TX

Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!




Review of Appliance Express

Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.


Map of Spicewood, TX

Great service.




Review of Appliance Express


Map of Spicewood, TX

Service Dishwasher




Review of Appliance Express

We were having a sizable amount of water left in the dishwasher at the end of its cycle. The service person arrived as scheduled and helped us understand the problem and how to resolve it. The call was covered by our warranty.


Map of Spicewood, TX

Great Service




Review of Appliance Express

Service was completed very quickly. The technician was friendly and thorough!


Map of Spicewood, TX

Cheryl




Review of Appliance Express

Great service


Map of Spicewood, TX

Very friendly, quick service!




Review of Appliance Express

Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.


Map of Spicewood, TX

Very good service, prompt, great at his job in every way.




Review of Appliance Express

Excellent top to bottom


Map of Spicewood, TX

Three House Calls - All Great




Review of Appliance Express

This is the third time Appliance Express came to fix different KitchenAid appliances and every house call has been excellent. Always have been sent a professional, knowledgeable and fast tech. Our KitchenAid appliances have been awfully problematic with manufacturers defects (never again...) but Appliance Express has done a great job fixing every time. Highly recommend.


Map of Spicewood, TX

Good service felt like it was pricey for the work that I had done




Review of Appliance Express


Mary Ellen




Review of Appliance Express


Wanda




Review of Appliance Express

Great job. Very professional


Great service




Review of Appliance Express

Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.


Excellent all around!




Review of Appliance Express


Excellent job!




Review of Appliance Express


Ally




Review of Appliance Express

Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.


Wanda




Review of Appliance Express

Great Service Under warranty


Great job. Service person was very knowledgeable quick service




Review of Appliance Express


Great service!




Review of Appliance Express

Problem was diagnosed quickly.


Great service




Review of Appliance Express

Was on time. Knew what to do to correct problems Was in and out quickly


Below Average Experience




Review of Appliance Express

I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.


Washed repair




Review of Appliance Express


Dishwasher Repair Amid Coronavirus




Review of Appliance Express

Brandon did a wonderful job and took every precaution to keep a safe distance. He wore shoe covers which we appreciated. Our dishwasher works now... thank you!


Eventually solved problem




Review of Appliance Express

It took two service calls over two weeks to diagnose and fix the problem.


washer still does not spin clothes dry - still soaking wet




Review of Appliance Express

This washer is in a guest house and is not used very often. Washed first load since the repair today, and clothes were still soaking wet when washer stopped spin cycle.


Professional, knowledgeable and courteous




Review of Appliance Express


washer repair




Review of Appliance Express

Brandon was so great. He came out after 3 weeks of trying to get our washer repaired. He diagnosed the problem and was back a week later and fixed the washer. He was polite, did the work and was finished after an hour or so. I would highly recommend Appliance Express.


Efficient and Friendly Service




Review of Appliance Express

Brandon is great


Very happy customer




Review of Appliance Express


Excellent service!




Review of Appliance Express

Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!


Great customer service and fast turnaround!




Review of Appliance Express


Appliance Express Satiisfaction Survey




Review of Appliance Express

Andy was very knowledgeable and very polite Would definitely want Andy on my next repair


Knowledgeable and prompt




Review of Appliance Express


Great experience!




Review of Appliance Express

Andy was prompt, efficient, and fixed our issue.


Repair of freezer compartment drawer




Review of Appliance Express

Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator


Robert J.

Robert J.

DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on job for complaints of no operation. Found panel unplugged, reconnected panel. Test operation. No leaks detected at time of service"

Near Cordill Ln, Spicewood, TX 78669
Brandon C.

Brandon C.

DRYER GE GTD65EBSJ4WS "Arrived on site for customer complaint of unit not powering on, found proper voltage getting to unit, found proper voltage to control board, found failed control. I replaced control, unit tested good.

Near Quail Run, Spicewood, TX 78669
Brandon C.

Brandon C.

DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issue, ran unit, no noise, I lubricated rear bearings and idler shaft. Unit tested good."

Near Crescent Ct, Spicewood, TX 78669
Brandon C.

Brandon C.

WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not spinning l ran diagnostics tests, hot and cold valve, drain pump, agitation, and spin all tested good. I calibrated unit, tested good."

Near Inverness Dr, Spicewood, TX 78669
Brandon C.

Brandon C.

RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."

Near Andrew Dr, Spicewood, TX 78669
Brandon C.

Brandon C.

ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. It’s possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"

Near Thurman Bend Rd, Spicewood, TX 78669
Robert J.

Robert J.

OVEN WHIRLPOOL KODE500ESS04 Arrived on job to replace previously diagnosed parts. After replacement lights now normal.

Near Cuore Bianco Cove, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site for customer complaint of unit not cooling in either section, found no fans running, no powering to compressor, found power to unit, found failed control board W10185291,

Near Tessa Heights, Spicewood, TX 78669
Leonardo C.

Leonardo C.

VENTHOOD FRIGIDAIRE FHWC3040MS Arrived on site to replace control board. Replaced board test unit and found the speed 3 button not coming all the way out. Will need to order new control and will replaced blower fan. Office to reschedule. 5304491590; ordrng 1 5304491590 (CONTROL )

Near Chipotle Pass, Spicewood, TX 78669
Brandon C.

Brandon C.

DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issues. I removed front panel and top panel, checked all bearings and felt, unit tested good."

Near Crescent Ct, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KSSC42QTS03 "Arrived on site for customer complaint of unit making weird noises, found unit was cycling on and off, found failed control board kit. Submitted parts research for main control board kit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH MAIN CONTROL KIT)"

Near Sean Avery Path, Spicewood, TX 78669
Brandon C.

Brandon C.

WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to replace rotor, after replacing, found basket is spinning now, but making another noise, this noise coming from gearcase and wash plate.

Near Thurman Bluff Dr, Spicewood, TX 78669
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KDTE234GPS Arrived on job for complaints of smell. Found that an extra piece from installation was still in washer caught underneath heater. Removed and tested.

Near Cherokee Draw Rd, Spicewood, TX 78669
David  Z.

David Z.

DRYER MAYTAG MEDX655DW1

Near Middleton Rd, Spicewood, TX 78669
David  Z.

David Z.

DRYER GE DCSR473ET6WW Arrived on site to diagnose squeaking coming from dryer. Could hear Noise coming from back. Found bearing on rear of drum failed. Replaced bearing and used a small amount of lubrication on bearing and drum slides. All is now working as designed. Call complete.

Near Crescent Ct, Spicewood, TX 78669
David  Z.

David Z.

REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts to resolve freezer air leak and icemaker. Installed both bottom brackets and retested. Door gasket is sealing and holding good. Icemaker is not cycling in test 121. Replaced icemaker and retested. Unit is cycling now and all is working as designed. No water leaks found. Call complete.

Near Jewel Ln, Spicewood, TX 78669
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install freezer door to resolve broken wires in harness and door. Installed new door and retested. Unit is dispensing and working as designed. Call complete.

Near Canyon Ranch Trail, Spicewood, TX 78669
Robert J.

Robert J.

WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of buttons not working. Ran diagnostics and found no issues with buttons unable to reproduce. No leaks detected at time of service.

Near Mary Nell Ln, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site to repair condensation leak, I added sealer and insulation to refrigeration lines, unit tested good."

Near Angel Bay Dr, Spicewood, TX 78669
Robert J.

Robert J.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display temperature moving on it’s own. Will need console to correct issue. ; ordrng 1 W11296171 (CONSOLE )

Near Inverness Dr, Spicewood, TX 78669
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMC50522AS1 Arrived on job for complaints of door not opening. Found the trigger behind button not locking in place. Adjusted trigger and now door working properly.

Near Rock Wren Rd, Spicewood, TX 78669
Brandon C.

Brandon C.

VENTHOOD FRIGIDAIRE FHWC3040MS "Arrived on site to replace broken control, after replacing, found fan would not switch between speeds, only working on high. Ordering fan and another control. ; ordrng 1 5304491589 (motor assembly) and 1 5304491590 (control) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"

Near Chipotle Pass, Spicewood, TX 78669
Brandon C.

Brandon C.

COOKTOP JENN-AIR JGCP436HM00 "Arrived on site for customer complaint of center rear burner flame popping, found when set to lower setting and flame will lower causing a popping and un Evan flame. Ordering burner head and lp kit, all other burners tested good. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (burnr-head) and 1 W11428599 (LP KIT)"

Near Thurman Bluff Dr, Spicewood, TX 78669
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice maker leaking, found water supply pressure issues. Instructed customer to have plumber remove RO and hook up to house supply line.

Near Double Horn Trail, Spicewood, TX 78669
Robert J.

Robert J.

ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on job for complaints of no ice. Ran diagnostics and found the pump sensor not working. Replaced pump and test unit filled with water and is working properly. No leaks detected at time of service.

Near Masters Pkwy, Spicewood, TX 78669