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for Spicewood, TX
Great service and on time!
William - Spicewood, TX
Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!
Amanda - Spicewood, TX
Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.
Earl - Spicewood, TX
Simon - Spicewood, TX
We were having a sizable amount of water left in the dishwasher at the end of its cycle. The service person arrived as scheduled and helped us understand the problem and how to resolve it. The call was covered by our warranty.
Michael - Spicewood, TX
Service was completed very quickly. The technician was friendly and thorough!
Cheryl - Spicewood, TX
Very friendly, quick service!
Shelby - Spicewood, TX
Robert was great. He’s a friendly guy, and he was able to fix our oven’s issue in just a few minutes.
Very good service, prompt, great at his job in every way.
Jennifer Pitts - Spicewood, TX
Excellent top to bottom
Three House Calls - All Great
Matthew - Spicewood, TX
This is the third time Appliance Express came to fix different KitchenAid appliances and every house call has been excellent. Always have been sent a professional, knowledgeable and fast tech. Our KitchenAid appliances have been awfully problematic with manufacturers defects (never again...) but Appliance Express has done a great job fixing every time. Highly recommend.
Good service felt like it was pricey for the work that I had done
Stuart - Spicewood, TX
Maryellen - Spicewood, TX
Wanda - Spicewood, TX
Great job. Very professional
Madeleine - Spicewood, TX
Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.
Excellent all around!
Sylvia - Spicewood, TX
Randall - Spicewood, TX
Alison - Spicewood, TX
Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.
Wanda - Spicewood, TX
Great Service Under warranty
Great job. Service person was very knowledgeable quick service
Wanda - Spicewood, TX
Kristi - Spicewood, TX
Problem was diagnosed quickly.
Wanda - Spicewood, TX
Was on time. Knew what to do to correct problems Was in and out quickly
Below Average Experience
Samantha - Spicewood, TX
I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.
Terri - Spicewood, TX
Dishwasher Repair Amid Coronavirus
Randall Derrick - Spicewood, TX
Brandon did a wonderful job and took every precaution to keep a safe distance. He wore shoe covers which we appreciated. Our dishwasher works now... thank you!
Eventually solved problem
Gary - Spicewood, TX
It took two service calls over two weeks to diagnose and fix the problem.
washer still does not spin clothes dry - still soaking wet
Gary - Spicewood, TX
This washer is in a guest house and is not used very often. Washed first load since the repair today, and clothes were still soaking wet when washer stopped spin cycle.
Professional, knowledgeable and courteous
Grace - Spicewood, TX
Barbara - Spicewood, TX
Brandon was so great. He came out after 3 weeks of trying to get our washer repaired. He diagnosed the problem and was back a week later and fixed the washer. He was polite, did the work and was finished after an hour or so. I would highly recommend Appliance Express.
Efficient and Friendly Service
Edward - Spicewood, TX
Brandon is great
Very happy customer
Claudia - Spicewood, TX
Susan - Spicewood, TX
Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!
Great customer service and fast turnaround!
Ken - Spicewood, TX
Appliance Express Satiisfaction Survey
James - Spicewood, TX
Andy was very knowledgeable and very polite Would definitely want Andy on my next repair
Knowledgeable and prompt
Gary - Spicewood, TX
Goodwink - Spicewood, TX
Andy was prompt, efficient, and fixed our issue.
Repair of freezer compartment drawer
John - Spicewood, TX
Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on job for complaints of no operation. Found panel unplugged, reconnected panel. Test operation. No leaks detected at time of service"
DRYER GE GTD65EBSJ4WS "Arrived on site for customer complaint of unit not powering on, found proper voltage getting to unit, found proper voltage to control board, found failed control. I replaced control, unit tested good.
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issue, ran unit, no noise, I lubricated rear bearings and idler shaft. Unit tested good."
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not spinning l ran diagnostics tests, hot and cold valve, drain pump, agitation, and spin all tested good. I calibrated unit, tested good."
RANGE MAGIC CHEF CGR1420BDW "Arrived on site for customer complaint of no heat in oven, found failed ignitor, I replaced ignitor, unit tested good."
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not producing enough ice, found ice in bin, but not full, found clean condenser, unit passed all tests in diagnostic mode, customer replaced bin thermistor, ordering control board. Its possible the control is not reading the bin thermistor properly. , also ordering tube. ; ordrng 1 W11034363 (cntrl-elec) and 1 W10863947 (tube)"
OVEN WHIRLPOOL KODE500ESS04 Arrived on job to replace previously diagnosed parts. After replacement lights now normal.
REFRIGERATOR KITCHENAID KSCS25FVMS01 "Arrived on site for customer complaint of unit not cooling in either section, found no fans running, no powering to compressor, found power to unit, found failed control board W10185291,
VENTHOOD FRIGIDAIRE FHWC3040MS Arrived on site to replace control board. Replaced board test unit and found the speed 3 button not coming all the way out. Will need to order new control and will replaced blower fan. Office to reschedule. 5304491590; ordrng 1 5304491590 (CONTROL )
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issues. I removed front panel and top panel, checked all bearings and felt, unit tested good."
REFRIGERATOR KITCHENAID KSSC42QTS03 "Arrived on site for customer complaint of unit making weird noises, found unit was cycling on and off, found failed control board kit. Submitted parts research for main control board kit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH MAIN CONTROL KIT)"
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to replace rotor, after replacing, found basket is spinning now, but making another noise, this noise coming from gearcase and wash plate.
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on job for complaints of smell. Found that an extra piece from installation was still in washer caught underneath heater. Removed and tested.
DRYER MAYTAG MEDX655DW1
DRYER GE DCSR473ET6WW Arrived on site to diagnose squeaking coming from dryer. Could hear Noise coming from back. Found bearing on rear of drum failed. Replaced bearing and used a small amount of lubrication on bearing and drum slides. All is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts to resolve freezer air leak and icemaker. Installed both bottom brackets and retested. Door gasket is sealing and holding good. Icemaker is not cycling in test 121. Replaced icemaker and retested. Unit is cycling now and all is working as designed. No water leaks found. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install freezer door to resolve broken wires in harness and door. Installed new door and retested. Unit is dispensing and working as designed. Call complete.
WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of buttons not working. Ran diagnostics and found no issues with buttons unable to reproduce. No leaks detected at time of service.
REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site to repair condensation leak, I added sealer and insulation to refrigeration lines, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display temperature moving on its own. Will need console to correct issue. ; ordrng 1 W11296171 (CONSOLE )
MICROWAVE WHIRLPOOL WMC50522AS1 Arrived on job for complaints of door not opening. Found the trigger behind button not locking in place. Adjusted trigger and now door working properly.
VENTHOOD FRIGIDAIRE FHWC3040MS "Arrived on site to replace broken control, after replacing, found fan would not switch between speeds, only working on high. Ordering fan and another control. ; ordrng 1 5304491589 (motor assembly) and 1 5304491590 (control) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
COOKTOP JENN-AIR JGCP436HM00 "Arrived on site for customer complaint of center rear burner flame popping, found when set to lower setting and flame will lower causing a popping and un Evan flame. Ordering burner head and lp kit, all other burners tested good. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11319673 (burnr-head) and 1 W11428599 (LP KIT)"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice maker leaking, found water supply pressure issues. Instructed customer to have plumber remove RO and hook up to house supply line.
ICE MACHINE KITCHENAID KUIX335HPS00 Arrived on job for complaints of no ice. Ran diagnostics and found the pump sensor not working. Replaced pump and test unit filled with water and is working properly. No leaks detected at time of service.