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Nathaniel B.

Model MMV4205FZ3, Arrived on call for microwave caught fire, found that only wave guide plate on inner microwave melted and found that mid level rack was used for only single level cooking and arked out to the cabinet and supports, called whirlpool tech line and talked to austin sr number 7722260415 and was transfered to master tech andrew then was transfered to saftey team and talked to anne , will need to order wave guide plate no damage behind wave guide plate and will need to order all supports and microwave paint and rack, skyped office parts and talked to tl and will reschedule for 6/25/18. Instructed customer not to run unit until repaired.

Carlos G.

29, Arrived onsite for customer compliant of getting very little water issue. Checked components and found a a faulty valve

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced pump and motor assembly. Ran test cycles and all checks OK. No water leaks present after service. Collected payment in full via credit card. Job complete.

Carlos G.

Arrived on site to replace parts from previous visit. Removed and replaced door and badge. Heated up gasket to conform to cabinet. All checks ok. No water leaks present after service. Job complete.

Carlos G.

Arrived on site and checked the unit for black sut in oven. Checked orifice sizes and found replaced oven orifice. Ran test cycle and oven flame ok now. No gas leaks after service. Job complete.

Carlos G.

Arrived on site and checked the unit for no ice production. Checked components and found icemaker assembly not advancing with voltage present. Removed and replaced icemaker assembly. Ran test cycle and all checks ok. No water leaks present after service. Job complete.

Carlos G.

Arrived on site and checked the unit for not advancing. Found unit stuck draining. Reset unit. Ran diagnostics and found found "too much detergent" error code. Advised customer to not use too much soap and run run cleaning cycle. No water leaks present after service. Job complete.

Carlos G.

Arrived on site and checked the unit for no ice production. Ran test cycle and found unit is making ice but due to clogged drain, ice is melting prematurely. Customer to get plumber. Collected in full with CC. Job complete.

Carlos G.

Arrived on site and checked the unit for upper rack issues. Inspected upper ravk and found broken rollers. Unit needs adjuster kit. Parts ($44.36) DW270 ($149.99) for total of $194.35 plus tax. Removed and replaced adjuster kit. All checks ok. Collected in full with CC. Job complete.

Carlos G.

Carlos G.

Checkthemotorandelectricalconnections by performing the Gentle or Heavy Agitation test under Manual Test Mode on page 9. Verify that the basket is spinning in a clockwise direction while performing Low or High Spin test under Manual Test Mode on page 9. The following steps assume that this step was unsuccessful. 2. Unplugwasherordisconnectpower. 3. Checktoseeifbasketwillturnfreely.  If basket turns freely, go to step 4.  If basket does not turn freely, determine what is causing the mechanical friction or lockup. 4. Removeconsoletoaccessmaincontrol. 5. VisuallycheckthattheJ12andJ2connectors are inserted all the way into the main cont

Carlos G.

Checkthemotorandelectricalconnections by performing the Gentle or Heavy Agitation test under Manual Test Mode on page 9. Verify that the basket is spinning in a clockwise direction while performing Low or High Spin test under Manual Test Mode on page 9. The following steps assume that this step was unsuccessful. 2. Unplugwasherordisconnectpower. 3. Checktoseeifbasketwillturnfreely.  If basket turns freely, go to step 4.  If basket does not turn freely, determine what is causing the mechanical friction or lockup. 4. Removeconsoletoaccessmaincontrol. 5. VisuallycheckthattheJ12andJ2connectors are inserted all the way into the main cont