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for Seguin, TX
Quick to fix
Kim - Seguin, TX
We just bought new Whirlpool fridge and the ice machine and water was acting up and Whirlpool send out Kevin from Appliance Express. Kevin was quick to figure out the problem, order the part and a week later he was back and problem fixed.
Lisa - Seguin, TX
Good service. I was told on the phone that they would be able to change out the bulb and charge me but the technician told me I had to order it myself. That would have been good to know before hand.
Candyce - Seguin, TX
Marie - Seguin, TX
Brandon replaced my tub in my washer in good time. He was professional, kind and efficient.
Susan - Seguin, TX
My washing machine was up and running in minutes! Thank you for the excellent service.
Very professional, work quickly and neatly.
Geralyn - Seguin, TX
Was given good notice of when they would arrive. Had previous repair history of refrigerator, quick diagnosis and repair. Very helpful with explanation.
Corey - Seguin, TX
Technician was respectful and extremely knowledgeable.
Joseph - Seguin, TX
George - Seguin, TX
Unfortunately the ice maker began working at 3am on the day of the representatives arrival. Still working.,
Great service, smart tech !
Paul - Seguin, TX
Robert was nice ,funny and was in and out in 30 minutes
Great Service !
Brigid - Seguin, TX
We had a technician come out three different times. Each time they were very professional and two of the times it was Robert. He was very personable and very professional. I would recommend your services to all my friends. Thank you for helping
Kevin was Awesome
Steve/quinton - Seguin, TX
He explained how all the different options work on our dishwasher and more. Very pleased
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
I was not there. My son was.
Steve/quinton - Seguin, TX
According to my son??? Drain hose was never connected?? However dishwasher worked first few months. So, it wasn’t that. Not sure what the problem was. But you showed up on time and fixed it and I am pleased. Thank you
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
Great, friendly service
Ernest - Seguin, TX
Robert showed up when he said he would. He and his trainee were very polite and friendly. They explained to me what they did before they left and left some contact information with me in case I have any problems in the future. Great service!
Erika - Seguin, TX
Robert was very nice and took the time to explain things to me.
Curly - Seguin, TX
Diego was very professional, listened, and resolved the issue.
Steve - Seguin, TX
Diego was very friendly, polite and I enjoyed chatting with him. Service was quick and my expectations were exceeded greatly. Thank you
Steve - Seguin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Carolyn - Seguin, TX
Robert and his assistant were very courteous and knowledgeable. They advised us when they were on their way and were right on time. Fixed the problem and everyone is happy. Thank you
Pattye - Seguin, TX
Couldn’t have been a better service call. All went well
Professional Service, Great People!
Joseph - Seguin, TX
Robert Jared of Appliance Express arrived earlier than expected and got to work right away on our squeaky washer. He quickly determined the cause of the noise and replaced the defective part. After installing the new part, Robert did a thorough test of our washer. Everything worked as it should. We were so thankful for his help and expertise. I would highly recommend Robert for any appliance repair. Respectfully, Joe and Lorna L.
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site and found washer is stacked. inspected washer and found no saved error codes. Ran test 7 and washer spun, ran test 12 and it completed properly. Wet 2 large towels ran a drain and spin and it didn’t spin 7726148865; ordrng 1 2TECHS and 1 W11314654 (PRESSURE HOSE) and 1 W11322905 (ACU)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace inner door and found pieces of sump motor inside of tub broken off from underneath dishwasher. Dishwasher is in an assisted living community in the physical therapy room.no water leaks detected at time of service, job complete"
WASHER MAYTAG MVWB765FW2 "Arrived on site and found F6E2 error code. Removed UI inspected control boardJob complete"
MICROWAVE WHIRLPOOL WML55011HS0 "Arrived on site and inspected microwave and found interior light is working properly, inspected counter top light and found bulb has burnt out, took one picture. A new bulb will be needed to correct the issue but they are not covered by warranty, customer is aware of the situation and how to replace them properly, Job complete"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site and inspected refrigerator and found icemaker harness is not connected to power. After resetting icemaker began cycling and filled with water. No further repair is required at this time, no water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and added pressure regulator to refrigerator, chattering noise has stopped during dispensing of water. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and found icemaker mold is overflowing slightly every fill, there is also valve chatter when water is being dispensed. per service pointer W10790000A an in line Water flow regulator will Need to be added, cut provided water line and insert regulator in the middle. No water leaks detected at time of service; ordrng 1 8212547RP (tube-water) and 1 W10786952 (PRESSURE REGULATOR)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found freezer temp is 16 degrees, Test 56 found error E5, water line behind user interface is cracked, exposed fresh food evaporator and did not find any frost pattern during test 4. Fresh food thermistor cover is also broken. Would need water line for water dispenser, plastic fresh food thermistor cover. Compressor, evaporators, three way valve, process stub and UV dye dryer.
WASHER MAYTAG MVWP575GW0 "arrived on site and found error for Lid switch fault, Replaced it and all function has returned to machine. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "The home is the gate with the white D in the center. Arrived on site and replaced door diagnosed on previous visit. This door is correct and bins will fit. Refrigerator is not hooked up to water or power, job complete"
WASHER WHIRLPOOL MVWB955FC1 "arrived on site and found multiple error codes for lid latch. F5E1, F5E2, F5E3. After replacement washer is operating normally, ran test 52. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KBRC36SMS00 "Arrived on site and found refrigerator is in a trailer that was recently moved , during the move the entire Refrigerator fell forward smashing into island countertop and falling to the floor. Frame has been damaged, both doors are not closing properly, there is frost buildup in the freezer blocking airflow through the fresh food section.
OVEN JENN-AIR JJW3830DS03 Arrived on site and inspected oven and found that upper fan blade for convection motors on both ovens is making contact with rear surface but only above a certain temperature bent all fan blades forward on top motors only and this has corrected the noise. Some surface has chipped off of one of the baffles and the new baffles mounting holes do not match the old ones. Bethel will need to be put into parts research as the other ones in parts stock likely have the same issue. Turned over to Shana for parts research.; ordrng 1 BAFFLE
REFRIGERATOR WHIRLPOOL WRS311SDHB00 "Arrived on site for cooling issue and no water dispensing. Found with filter removed water would dispense,diagnosed faulty housing. Replaced filter housing tested water dispenser working. Defrosted evaporator and replaced thermistor per prev tech diagnosis,powered unit on checked air flow to fresh food good."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue. During removal of fresh food evaporator can heat fan motor shutting on and off, removed cover adjusted nearness fan motor would power off and then on,disconnected harness found brown wire pin from harness broken.
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on job for complaints of not cooling. Put refrigerator into diagnostics and tested heater it works fine tested voltage from control it tested fine. Thermistor did not test good. Ordered parts . ; ordrng 1 W11203289 (UI) and 1 w10902214 (thermistor)
REFRIGERATOR WHIRLPOOL WRS311SDHB00 "Arrived on site to replace control, UI, and thermistor, after replacing parts, unit tested good."
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of cooling issues, spoke with CS, I replaced control board, if problem continues will need ss tech."
REFRIGERATOR WHIRLPOOL WRX735SDHV01 "Arrived on site and found middle door handle is loose on the right hand side, completely removed handle and reinstalled it and it is now secure and operating properly. No water leaks from connections at time of service, job complete"
OVEN JENN-AIR JJW3830DS03 "Arrived on site and found no saved error codes, ran all cooling fans and convection fans in manual diagnostics and didn’t find any excessive noise. Started oven on rapid pre-heat and it begins rattling during convection. Noise is not able to be duplicated through diagnostic cycle. Spoke with techline and SR7725798435 they want all parts replaced.; ordrng 2 W11098805 (element)s and 1 W11245567 (BLOWER FAN) and 1 W11255349 (MOTOR CONVECT) and 4 W11301887 (BLADE FAN)s and 2 W11313747 (BAFFLE)s"
WASHER GE GTW680BSJWS Arrived on job for complaints of washer not draining properly. During testing found that the lid lock switch was not working properly causing the issue. Replaced lid lock and washer tested fine and no leaks detected. Complete
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not drying properly. Found that there is 240vac going to dryer. During testing found that the heating element was shorted so replaced heating element with new one and dryer tested good. Complete.
WASHER WHIRLPOOL MVWB880BW0 "Arrived on site and found bearings have failed, replaced kit and quoted repair for customer, no water leaks detected at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and found customer has defrosted refrigerator, replaced evaporator harness in fresh food section. No water leaks detected at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS311SDHB00 "Arrived on site for customer complaint of unit not cooling properly, found unit was not going into defrost, I tested heater, heater tested good, ordering control and harness.; ordrng 1 W11203272 (CONTROL ASSEMBLY ) and 1 W11366397 (HARNESS )"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and found a previous company has already replaced all control boards and compressor. Customer has several pictures of fresh food temperature being 5-7 degrees high. Freezer temp is good. Disassembled fresh food section and replaced thermistor and harness, found no noticeable frost pattern. Requested that customer observe temperature for 24 hours to see if thermistor has corrected issue. If not a sealed system redo may be needed.
DRYER WHIRLPOOL WGD8700EC2 "arrived on site and inspected dryer and found error code for no communication between user interface and control board. Found harness is not properly connected and after correcting dryer will now start normally. Also found steam refresh is operating normally, spoke with tech line And they said an entire load needs to be run for steam or fresh to operate properly. 7725747738"
WASHER MAYTAG MVWB765FC3 "Arrived on site for customer complaint of basket being cracked, I replaced the basket, unit tested good"
WASHER AMANA NTW4516FW2 Arrived on job for complaints of unbalanced. Found during testing that the suspension rods are no good. Replaced all 4 suspension rods and tested good and no leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of refrigerator not cooling properly. During testing found that the refrigerator evaporator is frozen solid having defrosting issues. Will need to return once refrigerator has defrosted. ;
REFRIGERATOR WHIRLPOOL WRS325FNAM01 Arrived on job for complaints of water leaking on the bottom of freezer. Found that the drain pan was out of adjustment. Readjusted drain pan and tested good and no leaks detected. Complete
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site and inspected washer and found water temp high during rinse, set washer into diagnostic cycle and found all functions are operating properly. Instructed customer on washer expectations and correct operation. Went over correct loading, expected water temperature during wash cycle and how it is controlled by control board software.
OVEN JENN-AIR JJW3830DS03 Arrived on site and inspected oven and found F6E0 saved for control panel communication error. Replaced control panel and oven is now operating properly. Job complete
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site and disassembled dryer and found belt is off pulley, reattached belt and dryer is now tumbling properly. No further repair is needed at this time, job complete"
RANGE AMANA AER6303MFS2 "Arrived on site and found terminal block is burnt out, replaced terminal block and connector to control board. Took pictures customer will need to have cord replaced. Could not diagnose any further without power, if there is still an issue once cord has been replaced further diagnosis may be needed."