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Local Reviews
for Schertz, TX
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Kevin - Schertz, TX
We ended up with a defective part in our Whirlpool refrigerator. When the Appliance Express technician came (assigned by Whirlpool) the first time, we had already manually defrosted the refrigerator and the technician for some reason said there was nothing he could do to help. Mistakes happen. But every six months it froze over solid. The third time this happened, we were now out of warranty and we called Appliance Express directly to see if they could help us anyway. The representative I spoke with was like Mr. Incredible in the insurance scene: very specific instructions on who to call at Whirlpool, what to say, and what to ask for. The result: after the Appliance Express technician examined our fridge and told us about a string of defective or misplaced defrost sensors in these units, we called Whirlpool back and ended up not only with a full warranty repair but also a $50 gift card for our trouble! These people know their business, and although there was a slight mistake made on the first visit, they more than made up for it later, leaving us very happy with Appliance Express AND Whirlpool. Customer saved. Wow.
Quick and quality service!
Lopez - Schertz, TX
Very friendly and knowledgeable technician, would definitely recommend this individual and company.
Pauline
Nigel - Schertz, TX
The service representative that came to repair our dishwasher provided me with information that will allow our washer to last a long time.
Awesome service
Mrs Jackson - Schertz, TX
great service
Brenda - Schertz, TX
He did a great job of explaining what was wrong.
visit
Antonio - Schertz, TX
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site to inspect fridge for not defrosting freezer evap, installed new evap harness and put back in working order. Instructed customer to keep a eye on frosting if it comes back. Job complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site to install UI due to defrost error, installed new UI, Customer did not defrost freezer and all evap parts are unable to be accessed without damage to styrofoam. Instructed customer to let freezer defrost with heater and allow airflow, if no change the freezer will need to be defrosted before technician arrives. Complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site to inspect fridge for not cooling, upon inspection found the evap completely frozen over, thermistor tested good, ordering UI and harness due to defrost issue. Office to reschedule ; ordrng 1 W10911770 (HARNESS AND THERM) and 1 W11214887 (UI)"
Noah D.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site to install thermistor for temp issues, installed thermistor kit and checked all evaps for frost pattern, all evaps worked correctly. Complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site to inspect fridge for problems with freezer temps, checked on UI thermistors and freezer evap fans, evap fan worked in freezer and icebox worked, thermistor tested bad, no frost on evap. Ordering thermistor and evap defrost and fan just in case it ices up before we replace thermistor. Officers reschedule ; ordrng 1 W10280386 (THERMISTOR ) and 1 W10679946 (DEFROST ) and 1 W10723753 (EVAP FAN)"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and disassembled refrigerator compartment and replaced evaporator motor and thermistor assembly ensuring that thermistor is in the correct location, took one picture. Replaced evaporator cover and added screws to the top tabs. This represents all recommended repairs for this issue per techline. If issue continues tech line will need to be contacted, no water leaks from connections at time of service, job complete"
Kevin B.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site and replaced evaporator motor diagnosed by previous technician, confirmed evaporator fan in freezer is now operating normally. found picture uploaded on 8/20/19 showing frost buildup on fresh food evaporator. Spoke with DW and will need to replace fresh food thermistor and evap cover. reconnected power to refrigerator and it will take 24 hours for it to reach temperature, no water leaks from connections at time of service. TAKE A PICTURE OF THERMISTOR LOCATION AND ADD SCREWS TO TABS ON EVAPORATOR COVER, Ordering evap cover and thermistor ; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
Brandon C.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for customer complaint of same issue happing, fresh food section freezing over evaporator, found faulty control, I replaced control, found open bi metal in freezer, ordering fan motor with bi metal. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) 1 W11032800 (motor-evap)"
Robert J.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on job to replace harness. After replacement of harness ran test #4 compressor working normal. No leaks detected at time of service and
Robert J.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on job for complaints of frost in refrigerator. Confirmed cover in refrigerator covered in frost.
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator damage. Upon further inspection, I found that on the right side panel, the unit is badly scratched and dented. Also, I found a small dent on the right rc door near the top of the door. I took several photos of the unit and when I pushed the unit back to get better lighting on the damage, I found that the floor was damaged near the right front wheel. I notified the builder of my findings and advised that the unit could not be repaired due to the area of the damage. No water leaks observed during service, job completed. No one available to sign for receipt."
Daniel A.
GS6SHAXML00 Leaking water during icemaker fill. Defective inlet tubing. Removed and replaced water fill tube. Checked for water leaks. Normal operation after service. No water leaks detected
Daniel A.
MAV7357AWQ Not draining/spinning. Defective bearing on drain pump. Removed belt/front panel. Replaced defective drain pump. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Daniel A.
MVWC300XW1 Not locking. Noisy during agitation/spin. Replaced defective lid lock assembly. Replaced suspension rods/retainers. Ran wash cycle normal agitation/spin. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Daniel A.
WRX735SDBM00 Delay on door open/closure. Contacted tech assist 5 min delay.before audible tone indicating door open. Right side door not recognizing door open. Reset control. Normal operation after control reset
Daniel A.
FFBD2408NS3A Dishwasher not coming on. Door latch/wiring overheated causing dishwasher to cease operation. replaced door latch/wire harness to latch. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Leonardo C.
Whirlpool microwave not heating model: WMH1162XVB2. Arrived on site to test unit for not heating. Test unit and found unit giving 5.6 amps making it a diode or mag issue. Diode had already been replaced test mag and mag was bad. Replaced mag test unit and unit test good heating water correctly. Job complete
Leonardo C.
Whirlpool dishwasher not dispensing rinse aid model: WDF520PADM7. Arrived on site to test unit for dispenser not dispensing rinse aid. Customer has not refilled rinse aid in a while and she uses the dishwasher every day. Replaced rinse aid test unit and unit test good job complete no leaks present at this time.
Daniel A.
WFW94HEXL2 Washer not washing/spinning. Ran diagnostic. Error code for communication error between MCU/Ccu. Replaced MCU. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Daniel A.
MHW6000XG2 Washer not washing/spinning bran diagnostic. Error code for MCU. F6E2. Communication error. Replaced MCU. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Daniel A.
WED6400SW0 Dryer not heating. (Shorted element). Thermal cutoff over heated. Replaced thermal fuse/cutoff and heater. Repaired wire to thermal cutoff hi limit. Instruct customer on venting/fire hazard. Normal operation after service
Daniel A.
WED6400SW0 Dryer not heating. (Shorted element). Thermal cutoff over heated. Replaced thermal fuse/cutoff and heater. Repaired wire to thermal cutoff hi limit. Instruct customer on venting/fire hazard. Normal operation after service
Daniel A.
WRX735SDBM00 Defective icemaker not advancing. Replaced icemaker. Verified normal fill. No leaks detected. Normal operation after service
Daniel A.
MFI2568AES Not dispensing water. Checked water pressure. Verified defective solenoid on net valve for dispenser. Replaced dual inlet valve. Checked water inlet/drain hoses. No leaks detected. Normal operation after service
Daniel A.
DU9270WDQ0 Not draining water/leaking water. Replaced motor/sump assembly. Replaced door seal/gasket. Checked water inlet and drain hoses. No leaks detected. Normal operation after service
Daniel A.
KSRS25FGWH01 Not producing ice. Defective icemaker not advancing. Replaced icemaker. Checked for water leaks. Normal operation after service
Diego G.
Arrived on site. Check for leaking issues. Found drain clogged. Installed updated P-trap for drain. Unclog drain, all functions tested OK. No leaks present. Job complete
Diego G.
Arrived on site. Check for leaking issues. Found drain clogged. Installed updated P-trap for drain. Unclog drain, all functions tested OK. No leaks present. Job complete
Diego G.
Arrived on site. Check for leaking issues. Found drain clogged. Installed updated P-trap for drain. Unclog drain, all functions tested OK. No leaks present. Job complete
Kevin B.
Arrived on site and found dryer is not heating, found element has failed and replaced cut off as well. Removed all lint from interior and dryer is operating properly. Job complete
Daniel A.
GU2475XTVY3 Dishwasher not coming on. Intermittent response from control panel. Attempted to reset console. Replaced console. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected.
Daniel A.
KUIX305ESS1 Over producing ice. Defective in thermistor. Replaced bin thermistor. Verified normal operation after service. Checked water inlet and drain hoses. No leaks detected
Daniel A.
WMH31017HZ0 Inlet cover /waveguide shorted-arced. Removed inlet cover/sanded and touched up. Replaced inlet cover. Sealed inlet cover. Normal operation after service
Kevin B.
Arrived on site and inspected unit and found fabric softener cup and bleach cup are overflowing during the warm water use. Recommended turning water pressure down and they are now operating properly. If situation happens again will need to bring back both leads cup and fabric softener, along with valves to correct issue. No water leaks from connections at time of service
Kevin B.
Arrived on site and set unit into diagnostic cycle and sound cold water valve is not operating. After replacing valve ran unit again and all function has returned. No water leaks from connections at time of service, job complete