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for San Marcos, TX
Clothes staying wet
Rosie - San Marcos, TX
It didn’t work, once he left , I put a load to wash left to run errands , came back & clothes , was soaked, I don’t think it went past the wash cycle☹️
Peter - San Marcos, TX
Parked in my driveway and no phone call before hand. Other than that he was friendly and quick!
Very knowledgeable and helpful
Lisa - San Marcos, TX
Very considerate and polite and good at his job!
Nella - San Marcos, TX
Martha - San Marcos, TX
Repairman was on time, had great attitude, professional, and fixed the issue.
Mary Ann - San Marcos, TX
Richard was very professional. We talked about several things relative to the Whirlpool refrigerator that I purchased in November 2020 that was different from my older 16 year old Whirlpool such as louder noises especially during the defrost cycle. He was able to minimize the noise made when I close the refrigerator door which was the reason for the call. He explained another thing to notice noise-wise that could mean trouble if it occurred. I appreciated his professionalism and advice.
Excelent service and great attitude
Pamela - San Marcos, TX
He was very professional and courteous and really cares about what he is doing. He fixed my machine that I had not been able to use for over two months. The first two attempts did not work and I had called the electrician out in between to check the outlet. I am very happy to be able to use my dryer again. Thank you.
Patient and Knowledgeable
Leah - San Marcos, TX
We've had to have the repair folks come out several times to try and fix our dishwasher, then later our ice machine. They have all been knowledgeable and patient with the many returns. They were assigned from our home warranty company, but I couldn't be happier.
Terry - San Marcos, TX
Door problem repaired expertly.
Oscar - San Marcos, TX
Rene - San Marcos, TX
I’ve used them twice. Both times- both gentlemen were on time, friendly, and extremely professional. We felt comfortable with them in our home. They also made it to my home fast. They called me when they were 20 minutes away.
very detailed, complete repair, great service
Margy - San Marcos, TX
Great service, arrived on time, professional too.
Pamela - San Marcos, TX
He did an excellent job and I believe he went out of his way to make sure I was satisfied and everything was working properly before he left.
Mylinda - San Marcos, TX
Could not have been better
Cheryl - San Marcos, TX
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to test unit for leaking. Found third level tub mounted brackets on both sides had loose locks. Tested unit, unit still leaking. Also found drain hose did not have a clamp. Installed clamp. Drain hose is now good. Also installed high drain loop. Customer said unit did not come with mounting brackets. Needing rail holders and tub mounted brackets. To fix issue. Office to reschedule.; ordrng 1 W11101573 (LH TUB BRACKET) and 1 W11256439 (RH TUB BRACKET) and 2 WP8269145 (brckt-mtg)s"
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site for customer complaint of unit not completing cycles, found failed latch, I replaced latch, unit tested good."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for leaking from door. Found vent gasket was not sealing properly causing leak. Needing vent and gasket to fix issue. Office to reschedule.; ordrng 1 WP8269259 (gasket) and 1 WPW10329609 (vent)
WASHER WHIRLPOOL WTW5105HW1 "Arrived on site to test unit for f0e9 error code. Found no stored error codes upon arrival. Found left rear shock not proper set into bushing. Also noticed left side had damage to cabinet and top panel.
WASHER WHIRLPOOL MVWP576KW0 "Arrived on site to inspect washer for a scratched panel, upon inspection found the customer had peeled off protection layer. Completely removed layer and customer was happy. Complete"
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to inspect dishwasher for not spinning main motor, upon inspection found the dishwasher not pumping water.replaced pump and motor, customer had uninstalled and had a dishwasher in its place. Customer will install and test. Complete"
RANGE WHIRLPOOL WFG510S0AS1 "Arrived on site to inspect oven for a broken hinge, upon inspection found the hinges snapped at spring, replaced both sides and tested. Complete"
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave for not illuminating lamp when opened, upon inspection found the bulb popped but all heating functions working, replaced bulb and tested. No problems found. Complete"
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for a broken lid, upon inspection found the right hinge cracked. Replaced lid and tested for functions. No issues found. Complete"
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site to test unit for ice build up underneath ice bin. Found separator will not shut properly causing air leak.; saved tckt
WASHER MAYTAG MVWC465HW2 "Arrived on site to replace belt and cam from previous diagnosis. Verified parts were needed. Replaced belt and cam. Tested unit and hear loud grinding noise. Removed basket and found jewelry and change causing noise. Removed objects, tested unit, unit works good. No leaks detected. Job complete."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not cleaning clothes, upon inspection found the washer not filling at all, will need new valve. Ordering part, office to reschedule ; ordrng 1 W10869799 (VALVE)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not drying, upon inspection found the washer working but not draining completely, replaced control for a bad pressure triac. Complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to replace ice maker heater per previous tech. Upon arrival found ice maker switch was in the off position. Turned ice maker on. Found connection J5 on UI board not connected. Secured connection. Ran diagnostics and found unit is working as designed. Called techline to confirm findings and found no issues present. No leak detected. Job complete.SR#7730107053
OVEN WHIRLPOOL AER6303MFS2 Arrived on site to replace harness per previous tech. Replaced harness. Both bake and broil element tested good. Thermal fuse tested good. Unit did not have power cord so unable to fully test. Job complete.
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site to test unit for leak from left side. Found dent on upper left corner separating tub panels causing leak. Needing tub to fix issue. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge) and 2 WPW10503548 (retainer)s and 1 WPW10681507 (tub-dishwr)
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for leak. Found inlet valve was broken. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL KDTE204KPS0 "Arrived on site to inspect dishwasher for not working correctly, upon inspection found the dishwasher getting power. Ordering console. Office to reschedule ; ordrng 1 W11460947 (CONSOLE )"
RANGE AMANA AGR5330BAB3 "Arrived on site to inspect oven for a broken bulb. Upon inspection found the upper bulb had popped during operation, replaced bulb and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site to test unit for RC and FC too cold. Upon arrival found FC was 7degrees and RC was 36degrees. Called techline per office and found unit is operating as designed. Customer said since power outage unit has been working great. No leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived on site to test unit for no ice production. Upon arrival found ice bin with about 3 harvests worth of ice. Ice maker had ice. Ran diagnostics and ice maker ran harvest as designed. Fill tube heater tested good. No stored error codes in test mode 56. Water pressure was good. Found from time to time customer has noticed dispenser flap not fully shut causing ice to melt and preventing ice from producing. Motor and flap all checked good. No gaps in rear wall gasket. No gaps in door ice maker gasket. Told customer to keep an eye on dispenser flap as possible obstruction may be preventing flap from closing fully.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking issues, upon inspection found the gasket worn, replaced gasket and tested. No problems found. Complete"
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for not spinning correctly. Upon inspection found a resistance while spinning, removed rotor and resistance stopped, replaced stator, rotor and control due to continued resistance, all functions returned. Complete"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect Oven for not heating correctly, upon inspection found the oven did heat correctly. Instructed customer on how to reset unit. Complete"
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not draining, upon inspection found water inside unit, drained unit and replaced drain pump. All functions returned with no leaks. Complete"