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for San Marcos, TX
Prompt, Excellent Service!
Roland - San Marcos, TX
I highly recommend this company
Randy - San Marcos, TX
Excellent service technician! Very knowledgeable!
Lots of talk, no action
Rosa - San Marcos, TX
Leo explained that in order to replace the part, the Appliance Manager, in the JennAir cooktop, he would need to remove the insulation tape to lift the cooktop out of its hole. However, he would not be able to replace the tape since that was not part of his job. He told me that I would need to buy insulation tape and do the job of putting it back on myself. I objected that the warranty on the cooktop should cover that too, i.e., the warranty should cover everything involved in fixing the cooktop, including insulating it after the job was finished, if required. Then Leo told me that even if he replaced the Appliance Manager, the F1E1 code still may be thrown in the future due to any number of reasons such as power line fluctuations, faulty breakers, etc, in addition to the possibility that the replacement of the part may introduce problems. Leo advised us to notice if any digital devices are blinking the next time the cooktop throws an F1E1 code since that would pinpoint the problem to power fluctuations. However, if that does turn out to be the cause of the problem, then Leo did not make clear what could be done at that point. Leo took no repair action because that is what I decided to do given his explanations. However, I dislike when an expert say to me after warning me of various negative scenarios, "It's your call." That does not inspire confidence from a customer's perspective. No, I much prefer a technician who decisively grapples with a problem and fixes it without needing me to decide for him or her, especially since I am not an expert. However, Leo seemed very conscientious and was friendly and personable. I'm sure he would have done a good job had I decided to let him do it. But, on his advice, I'm going to gather more data on future occurrences of this absurd problem that is a potentially danger inconvenience since it has me having to muck about with the breaker box at the age of 98.
Leonard - San Marcos, TX
the service was top notch. the technicians were professional, friendly and very knowledgeable. There arrived on time and did an excellent job
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
Irma - San Marcos, TX
Polite clean and super fast
Steve - San Marcos, TX
Leo was very professional, friendly and knowledgeable about our issues. Had great recommendations to better our understanding the appliances.
Diagnosed the problem immediately
Ron - San Marcos, TX
Kevin knew the issue with our dishwasher almost immediately after hearing the noise. He repaired it quickly and it now works fine. He arrived on time and was very professional.
Elsa - San Marcos, TX
Service guys were clean and polite. Explained everything thoroughly and were on time and performed the task of repair.
Laura - San Marcos, TX
My tech fixed the issue with the micro quickly & then asked if all my other appliances were operating as expected! He taught me a couple things about my dish washer & stove top! Great service! & scheduling was amazing!!!
Castle gate cir.
Mario - San Marcos, TX
I am the home owner and the tenant is the one that can give you the info you want.
Moises - San Marcos, TX
Our technician was the most helpful person that has ever serviced our appliances. He was great and I am thankful he came to our rescue!
great customer service
Jennifer - San Marcos, TX
Robert and AJ, the trainee, did a great job talking through potential issues and working to resolve the problem. Ended up replacing the ice-maker and provided detailed service summary to me.
Quick and great service!
Christina - San Marcos, TX
Ronald - San Marcos, TX
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job for complaints of temperature too warm. Found frost building on back of freezer again. Ran diagnostics and it showed defrost sensor too warm again. Replaced control and ran diagnostics. Defrost sensor now showing good. Removed ice from evaporator. No leaks detected at time of service
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for damaged panel. Found front panel had dent damaged. Replaced panel test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for door sticking. Test unit and found door hanging. Adjusted door test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on job to replace heater and slide on right side. After replacement test operation water flow good and no leaks detected.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on job for complaints of not cooling. Found ice on back of freezer. Refrigerator was in defrost cycle at the time and came out normally. Replaced thermistor and harness. After replacement test operation of sensor and heater. No leaks detected at time of service.
DRYER GE GTD65EBPL1DG Arrived on job for not starting. Found 120v to Control but not power. Will need control. ; ordrng 1 WE04X29097 (CONTROL )
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site for customer complaint of unit not starting, I found broken door switch, I replaced switch, unit tested good."
WASHER WHIRLPOOL WET4027HW0
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for customer complaint of unit not advancing through the cycle, I found lid latch failed, I replaced latch, unit tested good."
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and inspected refrigerator and found no ice production, ran test 56 and found E2 motor loss position. Ran test 57 and icemaker did not cycle, after replacing icemaker ran test 57 again and it cycled correctly. Also ran test 45 and it filled with water correctly. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job to replace harness. After replacement test operation. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for faulty compressor. Installed new compressor and filter drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job to replace ice bin and auger motor. Test motor and determined motor not issue instead replaced ice maker and ice bin.
RANGE WHIRLPOOL WGG755S0BS01 "Arrived on site for to replace burner valve and broil ignitor, after replacing, unit tested good.
DRYER AMANA NGD4655EW2 "Arrived on site and found screws and a Phillips head bit caught in the felt ring, Took a picture. Explain to customer it says this is not a failure of the dryer After clearing debris dryer is not running properly and is quiet, Job complete"
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for customer complaint of unit not heating, this model does not have a place for rinse aid, and it is a plastic tub with no sani rinse option. Heating element tested good, also found the dispenser door spring was not in correct position, I adjusted the door spring, unit tested good. I advised customer of drying expectations."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of ice not dispensing, and ice bin not being able to be removed. Found ice maker bail arm will not shut off ice production, and auger motor seized up, also found ice bin not removable without excessive force. Ordering ice bin, ice maker, and auger motor ; ordrng 1 63052A001 (yoke,ice dispenser) and 1 W11185686 (ICE BIN)"
REFRIGERATOR WHIRLPOOL GI0FSAXVY011 "Arrived on site for customer complaint of unit not cooling, found faulty start device, after replacing start device unit tested good."
RANGE WHIRLPOOL WGG755S0BS01 "Arrived on site for customer complaint of broil not working properly, and left rear burner not working, found faulty broil ignitor, and faulty burner valve, ordering parts. ordrng 1 WPW10206287 (valve-brnr) and 1 WPW10324738 (igntr-oven)"
WASHER MAYTAG MHW5630HC0 "Arrived on site and inspected washing machine and found error code for off-balance load, customer was attempting to wash only one item. Explained to customer how very small loads can cause this and recommended only washing with full-size loads to prevent it being off-balance. No water leaks from connections at time of service, job complete"
OVEN WHIRLPOOL WGG745S0FS00
OVEN WHIRLPOOL WGG745S0FS00 Arrived on site to replace blower igniter Took one picture of both original and ordered igniters together. Will need to re-order the correct part.; ordrng 1 WPW10324738 (igntr-oven)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site and inspected refrigerator and found interior lights are off and door open indicator is showing on user interface. Refrigerator is cooling properly. Customer has found that moving around left pantry drawer bin causes interior lights to come on briefly. Removed bin and found pantry drawer Harness is damaged. Harness has been pinched by rail movement and is causing a short.No water leaks from connections at time of service collected diagnostic fee.; ordrng 1 W11170612 (PANTRY DOOR HARNESS)"
REFRIGERATOR WHIRLPOOL WRT138FZDM00
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site and inspected refrigerator and found ice production is still good, ice dispenser is also operating properly. customer is experiencing ice dispenser not working but can’t duplicate issue. Took a picture of ice production and ice dispensing. Added shim to inside of left fresh food door.