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for Salado, TX
Robert - Salado, TX
Tyler is a great tech
Debbie - Salado, TX
Robin - Salado, TX
Excellent service, friendly and professional
Tricia - Salado, TX
James pinpointed the problem immediately. Up and running in no time! Thank you
Sara - Salado, TX
Technicians were friendly, and efficient
Sandy - Salado, TX
Super excellent service!!
Elena - Salado, TX
Albert - Salado, TX
Jennifer - Salado, TX
Christopher - Salado, TX
Excellent service and very knowledgeable!
Debbie - Salado, TX
Very Experienced; Solved the Problem quickly
John - Salado, TX
Debbie - Salado, TX
great work on our warranty repair
Robert - Salado, TX
timely, friendly, knowledgeable, and efficient service.
Debbie - Salado, TX
Great service and knowledgeable!
Miguel - Salado, TX
Jeff - Salado, TX
Keith - Salado, TX
Mark - Salado, TX
The tech who repaired my washer controls did a great job. Even in a cramped and hot room, with all the ppe. Professional and efficient.
Excellent representative, good service.
"Lyne - Salado, TX
Clif was exceptional..a real breath of fresh air. Thanks for sending him.
Terry - Salado, TX
Keith - Salado, TX
Randy - Salado, TX
Randy - Salado, TX
Repairs were made, but refer has made no ice in two days
Service with a smile!
Patricia - Salado, TX
I so appreciate Al Rhoden coming to our home and finding the problem with our Maytag washer. We need that washer! Very professional service! Thanks!
DISHWASHER KENMORE 587.152639 Arrived on site to diagnosed a dishwasher that is not opening and closing properly. Found hinges out of position. Reset hinges and all is now working properly at this time and no leaks were found at time of service.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing ice. Found filter not fully installed preventing waterflow. Reset filter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator needing previously diagnosed defrost hardware such as evaporator fan and harness assembly do I control shims for the drip pan as well as silicone for the drain line seal and a new harness wire for the left side deli drawer. After installing and repairing all previously diagnose parts that we were sent with I was able to reassemble the unit and verify that the deli drawer is now functioning as designed with all lights being active the unit is defrosting as designed and there are no longer any failures causing the fridge not cool. No leaks before during or after repair call complete
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site for dishwasher not shutting correctly. Upon arrival customer wanted to point out that there was a huge dent inside the front panel of the door and upon further inspection I found this is what led to the door strike and latch bending and not lining up correctly the dent in the door head caused the UI panel that sits on top of the door to leak at an angle when the door was being shut which then caused the door latch to be misaligned with the door at allowing it to bend down and out a place where the door cannot latching properly. At this point we will need to reschedule once the availability of the front stainless steel panel with the logo is available in order to ensure that once door latch is replaced this problem does not reoccur. will also need to return with door latch and strike in order to complete repair office to reschedule once availability of parts is known due to parts being PSP; ordrng 1 WPW10698615 (Front panel with logo)
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer constantly staying on the drain cycle. Arrival I was able to verify that there was an F03 error code as well as an F13 error code indicating a miscommunication between the main ACU and Duoor lockas well as a long draining air for the F03. I found the voltage was being supplied to the drain pump and it was only at 31 homes Ive been on that the main ECU was also not sending food voltage to the door and was causing another I want to bless you with a pressure switch. I ended up replacing the pressure switch and Acu and reassembled and tested the dryer I was able to verify that the washer is no longer draining by itself even with the door open and is functioning to all cycles as designed call complete
WASHER WHIRLPOOL WTW6700TU1 Arrived on site for washer not cycling correctly after being started. Upon arrival I found an LF(f30) error indicating long fill time. Customer stated they had a water heater replacement recently and that plumber had been around ho e tinkering with faucets to verify pressure. I had also found the cutoff valves to washer where not fully opened. Customer stated this had happened shortly after plumbers had finished their work. I was able to reset the unit and then verified that water connection was fully on with no leaks and found unit cycling through settings as designed. Call complete
REFRIGERATOR KITCHENAID KFIS25XVMS1 site to diagnose a refrigerator that is over cooling in the RC. Tested unit and found per service pointer if no water hooked up to the unit icemaker must be turned off to prevent this issue. Set icemaker switch to off and advised customers to monitor unit for 48 hrs.
FREEZER WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with no interior lights and the dispenser not working. Upon inspection I found the dispenser had icons lit but it would not dispense water or ice. I am able to put the unit into diagnostics. I found the pantry UI dead. I cycled power then I accessed the power supply and confirmed voltage coming in and out of the board. I accessed the pantry UI and found the cavity full of water and one or more of the connectors shorted and disconnected from the board. Due to the damage of the connector I am not able to repair today. I will need to order the pantry Drawer (W10815674). I spoke to techline to report the issue. They advised that I disconnect the pantry UI completely. I did and it restored interior light function as well as the dispenser. They advised I return with the UI harness just in case. Requesting AUTHO and to Office to R/S due to part availability and authorization needed. ; ordrng 1 W10815674 (Pantry drawer)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator the lights were completely lost on the inside both in the freezer compartment as well as fresh food section. Upon arrival I found that the door alarm also was not functioning I also ran diagnostics and found that the UI display on the bottom left deli drawer was not responsive at all and appeared have no power after further inspecting the harness to the deli drawer I found that three out of the five wires were clean the snipped from the drawer pushing the harness underneath the drip pan of the evaporator cover due to the drip pan being bowed. The drip pan was bowed because the unit was in the early stages of a defrost related issue inside the refrigerator compartment the temperature set to the refrigerator compartment was was 37° but the actual temp was 32 when checked with this monitor and the freezer was at 0° set but was actually around 12 when temp checked. Office will need to reschedule once availability of part
RANGE WHIRLPOOL WFG510S0AS2 Live on Cipro range not allowing baking setting to turn on properly. Upon arrival I found that the DSI module was resending the proper voltage down to the igniter but upon further inspection underneath the unit I found that the harness wire had just come loose office Parker itself ended up reconnecting wire but after inspecting the igniter itself also and finding that it was receiving current and ignoring the oven I also found that the amp draw was off and it would preheat but would no longer continue heating after the igniter been exposed to heat for more than 10 minutes. The igniter is also bent and warped tour degree that it was better for the igniter to be replaced high then replace ignitor and reassembled and tested the unit and verify the oven is preheating to 350° as designed with no fluctuations or issues.
DRYER AMANA NED4655EW1 "Arrived onsite and found unit not operating because it was entirely clogged with Lint in the exhaust. Advised customer on steps to repair,
WASHER MAYTAG MVWX655DW1 "Arrived onsite and found unit had symptom of not latching. Accessed latch to replace. Repaired existing latch. Advised customer they may have to call again for latch replacement if symptom recurs. All checks good. Unit is now operating as designed."
DRYER GE GTD75ECPL0DG Arrived onsite and found unit glide had come out of place. Restored position to keep unit from grinding while tumbling. Advised cuetomer on repair. All checks good.
DRYER MAYTAG MEDB835DW3 Arrived on site for dryer giving AF error code. Upon further inspection I found unit had no clogs internally within airflow cavity of the unit. I then used the test kit and was able to determine there was a clog within the wall of the house when vent hose was removed and reinstalled back onto dryer. I walked outside and located the exhuast and found a clog that was keeping exhuast flap from opening and causing air flow restrictions. Informed customer they need a dryer vent cleaning to complete repair. Call complete
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making noise a few months after a previous repair. Upon arrival I was able to verify that there was a knocking noise anytime the unit was going to agitation upon further inspection I found that the agitator itself was starting to come loose from the gear case shaft because the screw was loosing from the shaft. I replaced the agitation mounting screw with the one within packaging of new agitator plus the agitator itself. Made sure uni5 was fastened down tight and during retest uni5 showed no further or continuing issues. Call complete
RANGE FRIGIDAIRE FES367ABG Arrived on site for range needing previously diagnosed bake element. After installing needed part I was able to reassemble and test at the bake element is now functioning as designed and heats to 350 after the preheated time is set. Call complete.
RANGE FRIGIDAIRE FES367ABG Arrived on site for rains that customer stated helmet head caught on fire. Upon further inspection I found that the bake element was the only thing damage on the unit the element head just cracked and bubbled and then calls the heat to catch fire of the material that the elements made of. ; ordrng 1 318255006 (element)
DRYER WHIRLPOOL WED8500DC3 Arrived on site for dryer making a weird rattling noise during the first 5 to 10 seconds according to the customer after it was turned on. Upon further inspection found that the roller assembly belt and idler pulley were all functioning as designed also found that the blower wheel was not cracked and the motor did not appear to have any indication that it was because of the noise and everything is mounted down properly. Upon further testing I was able to narrow down that internally within the motor it is rattling once the motor is initially checked on unfortunately I was not able to replace a motor though because I could not attach the ball well without breaking it in order to make the repair office will need to reschedule once availability of blower wheel is available so we can return to replace the motor and wheel; ordrng 1 UNKNOWN (NORM REPAIR KIT) and 1 WP697772 (blower wheel)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator making a loud noise. Upon further inspection I found the condenser fan motor as well as compressor running fine but the evaporator fan motor inside the freezer was hitting a bunch of ice due to a defrost issue. I ended up clearing the ice out and replacing the evaporator fan motor with thermistor attached and retest and found unit is now functioning as designed call complete
DRYER WHIRLPOOL WED75HEFW0 Im on site for wire not turn it on and running according to the customer. Upon further disassembling and inspection I found that the same thermal fuse that went out the first time that was still covered under warranty had gone out again on the second trip I tried to narrow down and find why the thermal fuse had broken but they were no clogs inside of the dryer or venting duct and unfortunately I could not verify her access the exit for the dryer. Customer did inform me that the dryer vent cleaning they had performed was done but ever since the drive-in cleaning was done they felt like the dryer started acting really weird when it came to heating I did inform the customer that it would be best for them to get a second opinion from a different company that can come out and do the drive-in cleaning to verify why the first vent cleaning did not go the way it shouldve but at this point everything does appear to be clear and out-of-the-way call complete and unit
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that the customer said was freezing food in the fresh food section but said they were experiencing no other issues other than that. Upon arrival found the freezer was right around 0° and the icemaker production was working well then found that the damper motor is starting to grind internally and not shutting all the way during the icemaker freezing. Allowing frozen air from the freezer to escape into the fresh fruit section. Then replace the damper motor and re-tested the unit to verify that everything is now functioning as designed with no more air leaks from the dampener. Call complete
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not advancing to cycles according to the customer. Upon arrival I enter diagnostics and found an F0 E2 error code indicating that the unit was over siding. I also found an F91 air code indicating that the unit had a long drain time after running a diagnostic manual and auto test and I found that the issue with the washer was the drain was not functioning getting water off thats not causing cycle to run longer than it should or not at all due to the fact of the water could not exit the machine customer says they have tried clearing out the pump multiple times and they dont find any debris in there but cant figure out why it would drain and pump further inspection I found that the pump is just internally starting to break. ; ordrng 1 W11458345 (DRAIN PUMP)
WASHER WHIRLPOOL GHW9100LW2 Arrived on site and tested operation. Found basket spins freely and bearing sounds good. Ran diagnostics and found drain pump rotor loose causing poor draining. Inspected motor control and found to have failed. Installed new pump and control to repair. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC dampener and tested the unit. The unit is quiet and is working as designed. Call complete.
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for a washer with long fill times and not completing a cycle. I found a long fill error in the control. I found the cold water side of the valve barely passing water. I replaced the fill valve and ran diagnostics. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for dishwasher with broken rack. Found adjusters broken, ordering adjusters W10712395. Office will call for return visit. ; ordrng 1 W10712395 (ADJUSTER)"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven with control issues. Unit fault was then UI was not recognizing commands and screen was turning off and freezing also updated proof of purchase. Replaced UI and unit is working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite to replace previous diagnosed parts. Replaced main control and unit is working as designed. Job complete.
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site for washer not draining out properly. Upon arrival customer pointed out that they would be standing water sitting inside the tub of the washer and the unit would not finish the last 10 minutes of any cycle selected. I ran a diagnostic check and found an F9E1 error code. I ran a full auto diagnostics cycle and during test c07 the unit timed out with water remaining in the tub. I then disassemble the unit and inspected the filter inside drain but found no debris or other foreign objects. And then disassemble the drain pump and checked the propeller on the inside and found that it was very loose and not retaining any resistance. I replace the drain pump and retest of the unit and found that the unit functions as designed with no leaks before during or after repair call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking according to the customer. Upon arrival customer stated they noticed water every 2 to 3 days leaking out of the front of the freezer from inside the freezer compartment. Upon further inspection I found the unit had a clogged drain line after trying to clear the drain line out multiple times I realize that the drain would unclog and then re-clog continuously and I was able to fish a wire through the drain line and found a red drain cap broken inside of the drain line that was never removed from factory. After clearing out the And re-testing the drain line to verify that ceiling perfectly fine with no hot air getting into the freezer and its a lot of water to drain out from the freezer compartment as designed call complete
OVEN WHIRLPOOL WFE715H0ES0 "Arrived onsite to install previous diagnosed parts. Installed parts and tested unit, unit working as designed. Job complete"
RANGE SAMSUNG FTQ3531WUX/XAA "Arrived onsite for range large burners staying on high not cycling. Tested unit found infinite switches faulty. Replaced switches and tested unit, unit working as designed. Call complete."
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived onsite to replace previous diagnosed parts. Replaced start device and capacitor. Tested unit, unit working as designed.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site and tested operation. Customer stated the issue stopped but when the fresh food was freezing they were not able to get unit to warm up even with setting both sections to warmest temps and unit ran constantly. One day later the issue resolved it self and has not caused issue since. Inspected all components and found diffuser not seated and ice build up in diffuser. Cleared ice and locked diffuser in place. Called tech line and spoke to Rick #7729608141. Recommended to replace main control as it is the logic controller. ;
REFRIGERATOR KITCHENAID KFIS25XVMS1 "Arrived on site for refrigerator not cooling properly. But arrival customer stated that roughly a week before diagnosis the fridge stopped cooling and it took a few days before kicked on again upon arrival I did find that the condenser fan motor and evaporator fan motor running and I could hear a continuous clicking noise every few minutes from the compressor but the compressor would not stay on more than a few seconds I didnt check continuity to the compressor and found that it was good I also check for 120 V to the starter and overload relay and found it was receiving proper voltage but was not sending voltage into the compressor well enough.; ordrng 1 WPW10197428 (start relay) and 1 WPW10662129 (capacitor)"