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for Round Rock, TX
Lois - Round Rock, TX
Tyler was very courteous, got right to work, and solved my problem quickly. He brought the correct part with him to solve my problem.
John - Round Rock, TX
Quick diagnosis and repair
Felipe - Round Rock, TX
The technician arrived at the agreed time, and it took him 20 minutes to diagnose the problem of my dishwasher and repair it. I am not rating cost/pricing of service since the repair was covered by an extended protection plan.
New fridge ice maker
Glenda - Round Rock, TX
I have been unhappy with Lowes since I purchased my fridge on Oct 24. Lowes has been to my home 3 times after delivery of my fridge and was unable to fix my ice maker. Tyler was at my home less than to minutes, found the problem, and fixed my ice maker. He was very courteous and polite. He is an asset to your company.
Michael - Round Rock, TX
The service was extremely superior. From the messages of when my appointment was, to when the technician would arrive to Tyler who showed up with the correct repair part and who fixed my problem in less than a hour. I recommend your company to all
Brian - Round Rock, TX
Had a refrigerator that would frost up every 2 weeks. Tyler came in, diagnosed the problem and had the part with him. The whole call took 20 minutes and the appliance is working fine.
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
Susan - Round Rock, TX
very thorough, great communication, professional
Referred by home shield
Steve - Round Rock, TX
Paul works fast and efficient.
Tyler Bare was very polite and excellent at explaining everything to me.
Nancy - Round Rock, TX
I was very pleased with my service call and would welcome Tyler back for future problems that may occur.
George - Round Rock, TX
Tyler did warranty repair on our brand new stove. Excellent work and quick response.
Jodi - Round Rock, TX
Tyler provided a great customer interaction and resolved the issue quickly!
Rincy - Round Rock, TX
The technicians greeted when entered and did their job efficiently
Stephen - Round Rock, TX
Tyler arrived promptly and was super nice. He was very knowledgeable and completed the work promptly. Would recommend to anyone needing help with their appliance!!!
Jessica - Round Rock, TX
Jessica - Round Rock, TX
After multiple fails the tech was able to figure out the issue and get both the stove and microwave light back to fully functional. Excited to make Pizza!!!!!
Perfect scheduling and service
Ángel - Round Rock, TX
Vishal - Round Rock, TX
Tyler was awesome !!
Terrific service from friendly, professional technicians
Nora - Round Rock, TX
I had to wait a couple of days because the issue was not an emergency; completely understand. That said, they obviously paid attention to the information I had provided as to the problem. Brought the right parts, came on time, with communication ahead as promised. Gerry and Al were extremely nice and very efficient!
Andrea - Round Rock, TX
Great Job Tyler!
Steven - Round Rock, TX
Tyler was professional, courteous and took time explain everything he did. Well done
Richard - Round Rock, TX
TYLER DID A GREAT JOB. HE ARRIVED PROMPTLY AND COMPLETED THE JOB QUICKLY. GOOD PEOPLE SKILLS.
Tayrin - Round Rock, TX
I am a working single mom/wife while my husband is serving overseas on deployment. With limited PTO from work and time in general I was hesitant to call just anyone to service my appliances and waste my time and money. On Tuesday 10/9 I put out a late night service request to have my washer and refrigerator which have been acting up for a few days looked at. My biggest fear was having to wait an eternity for someone to come out and look at my appliances and would they fix them correctly that was another concern and how long before that happened from start to finish, I wondered.To my surprise on 10/10 the very next Wednesday morning I received a call from Appliance Express attempting to schedule a service time with me. We went ahead and booked Friday 10/12 at a time window that best worked for me with my limited availability. Tyler came out that Friday, at the earlier part of my time window surprisingly, I didn’t have to sit all Friday evening waiting for him. He took care of my washer immediately and ordered parts for my refrigerator and scheduled me for today Tuesday 10/16 again a date and time that worked for me and came out and completed the repair of my refrigerator. On both occasions Tyler demonstrated a high level of professionalism and knowledge of what he was doing. He was courteous and very respectful of my time. All in all having two appliances fixed in a matter of a week allowing for my schedule and time for parts to arrive that seems incredible and service like I have never had before. Thank you Tyler for being my official technician of choice from here on out when I call Appliance Express. Thank you Appliance Express for hiring smart young men like Tyler to represent your company and thank you for your prompt response to repairing my appliances in a way that was efficient and in a timely manner. While I don’t look forward to anything else breaking in my home I feel safe enough that while the husband is away serving our country I can rely on the help of Appliance Express and Tyler for future home appliance issues. Thanks so much for a wonderful experience. Two thumbs up and five stars for satisfaction from The Rios Family!
Linda... Great Service...and on time
Linda - Round Rock, TX
Bobby - Round Rock, TX
Although disappointed that our Maytag washer is less than a year old and has required replacement of two defective parts, the response by Appliance Express has been excellent. They responded in a timely manner, Tyler arrived with necessary parts and was quick to get the job done. He was very pleasant, courteous, respectful and knowledgeable about what needed to be done. I would not hesitate to call them for appliance service needs in the future.
WASHER MAYTAG MVWB765FW0 Arrived on site for complaints of low water and wet clothes after cycle. Found gear case bent causing unbalance. R&R GEARCASE and clutch and tested good no leaks on site
DRYER AMANA NED4655EW1 "Arrived on sote for no heat, found cut off open, R&R cutoff and tests good advised customer to get vent cleaned"
REFRIGERATOR GE GSS25WGTMBB "GSS25WGTMBB Arrived to instal previously ordered part. I removed and replaced the ice maker assembly and tested. The unit filled as designed and started harvest function. Operational test good, no leaks observed during service."
REFRIGERATOR KITCHENAID KFIV29PCMS03 "KFIV29PCMS03 Arrived to inspect ice issues. I found the ice maker housing badly sagging and I removed and corrected the issue, along with misrouted wiring. I sealed a leaking drain tube assembly in the rear lower unit area and squared and leveled the chassis and doors. Operational test good, no leaks observed during service."
RANGE KITCHENAID KGRT607HBS6 Arrived on sote for ingiter install. Customer complained that the unit still has error codes. Confirmed the unit has 3 errors f2-e0 and f2 e3 and f1 e9 stating control/touch failure unit needs main and sub control. Cuts asked for Tyler to return will use igniter on return need CNOTE part AUTHO ; ordrng 1 8184718 (cntrl-elec) and 1 9754341CB (panl-cntrl)
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site for f2e1 for control failure, also stated unit not getting as hot, found sensor faulty .R&R control and sensor and tested good"
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site for nosiey vent, found damper stuck shut causing whistle R&R dampener and tested good"
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for damaged door gasket R&R gasket and tests good. Part covered
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site and found unit vent cover out of place preventing door from closing properly. Corrected cover placement. Unit is now operating as designed.
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site and found internal drain pump motor shorted. All other functions check good. Ordering internal drain pump to repair. No leaks at time of service. ; ordrng 1 WPW10489125 (pump)
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for no power, found therm fuse popped, R&R fuse and tested good.
OVEN WHIRLPOOL WOD51EC0AB01 Arrived back on site for heat complaints. Calibrate unit +25 and tested good.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for control and therm replacement R&R control and therm tests good.
REFRIGERATOR WHIRLPOOL GB2FHDXWQ02 "Arrived on sote for frozen puddle in freezer. Found drain clogged, cleared drain and replaced with updated tubeTube-Customer already has leave behind info from prior visits"
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for ice level sensor replacement R&R sensor and no light, found wiring inside door damaged will need new left door. Need CNOTE office reschedule. Customer asked for Tyler in future ; ordrng 1 LW10564751 (dor-fip ss)"
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for no wash complaint. Found wash motor not pumping, R&R pump an motor and tests good ,no leaks on site"
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site for unit under heating, heat test confirmed issue. Ordering another control and sensor under our warranty schedule for th 14th due to leaving town 15th; ordrng 1 W10833885 (sensor) and 1 WPW10348656 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for nosiey unit. And water despensing slow. Via video customer showed me video of pound compressor noise. And I couldn't get unit to duplicate noise in force mode. . Need CNOTE part find inlet water valve for rear of unit with supply line hookup. And also CNOTE office reschedule and S.S. Tech for compressor issue ; saved tckt
DRYER MAYTAG MEDX655DW1 "Arrived on site for broken knob, found timer jammed causing knob to break. R&R timer and knob and tested good. Missing door handle; ordrng 1 W10861225 (handle)"
REFRIGERATOR GE GSH22JSDBSS "Arrived on site for no cool. Found compressor running, hot green fluid on pan, no frost, S.S repair required. CNOTE ss tech and office reschedule and part find, for receiver ; saved tckt"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for install of pre diag parts, unit was not defrosted due to customer un able to over unit. Moved unit for cuts and unplugged. Ran diag will need EVAP motor with sensors for return visit ; schdld next appmnt for 11/16 FRI 8-12"
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for unit with no display, flights flickering and intermediate heat. Called TL spoke with Chris, under previous file number. Chris stated to replace control. Customer stated whirlpool will be exchanging the unit if we had to order any more parts. Advised that to Chris, he stated that that would be between customer service and the customer. Customer is calling WP back"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site or noisy operation. Found that the bottom cardboard cover was vibrating against the left side of the compressor mounting rail. And it’s between Rio and cover. All water connections were dry.
RANGE WHIRLPOOL WFE515S0EB0 Arrived on site for electronic noises. Found far right burner switch burnt. Replaced all other switches. Ordering harness before installing new switch and element ; ordrng 1 W10844298 (WIRE HARN) and 1 W10844298 (WIRE HARN)
MICROWAVE GE JVM1740DP1WW "Arrive do. Site for unit not spinning or heating, found door switches failed. R&R switches and tested good. Ordering coupler due to incorrect part from prescreen; ordrng 1 WB06X1085 (COUPLER)"
REFRIGERATOR MAYTAG MFI2569VEM2 Arrived on site for no power unit. R&R front and rear control. Programmed and tested good. No leaks on site
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for no ice. Found incorrect IM installed. R&R ice maker. Found valve leaking behind unit. R&R valve and tests good. No leaks on site
REFRIGERATOR KITCHENAID KSRP25FSSS01 "Arrived on site for install previous ordered parts, R&R start dev, compositor and fan. Got unit up and running. Found freezer fan seized, once unit was unplugged. The evaporator started leaking freon. Unit will need condenser and sealed system repair. CNOTE parts and repair approval of sealed system.; ordrng 1 W10843121 (drier-tube) and 1 WP2188823 (evaporator) and 1 WP2315549 (motor-evap)"
REFRIGERATOR WHIRLPOOL MSD2756GEB Arrived on site for defrost failure. Found defrost heater badly warped. R&R heater ASSY and tested good. No leaks on site
OVEN WHIRLPOOL SF368LEPQ2 "Arrived on site for the unit oven is not heating. Tested the unit and found the valve make a loud ticking noise for the broil and unit will not heat. On bake nothing happens. Found the unit needs a new valve regulator, bake burner and igniter. Will need AUTHO and reschedule customer.; ordrng 1 CNOTE (AUTHO) and 1 WP9758078 (burnr-oven)"
WASHER MAYTAG MVWC565FW1 "Arrived on site for fill and wash complaints. Listened to customer complaints and found no issue with unit. Started load for customer and showed them to let the unit run and it will keep filling. Customer is extremely unsatisfied with unit and was demanding I take the unit away,i advised customer that she will have to deal with maytag. No leaks on site"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for the unit is not washing properly. Tested the unit and found no water is going inside the unit. Found the water valve under the sink is turned off. Turn the water on and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KDTM354DSS4 "Rrided on site for arms not spinning . R&R pump and motor, tested good and no leaks on site"
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for tl call. TL confirmed to replace control and therm again. No leaks on site; ordrng 1 W10838965 (thermistor) and 1 W11223731 (CONTROL )
REFRIGERATOR GE GSS25WGTMBB Arrived on site for the unit is not making ice. Tested the unit and found the water is turned off. Customer advise unit will over flow with ice even in the off position. Found the unit will need a new ice maker.; ordrng 1 WR30X10093 (icemaker asm)