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for Round Rock, TX
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Steven - Round Rock, TX
Al was prompt, courteous and quickly diagnosed the problem.
James - Round Rock, TX
Cory - Round Rock, TX
He did a excellent job very friend and very professional
Ramesh - Round Rock, TX
work was done professionally
Great service and the tech kindly explained the process
John - Round Rock, TX
Really amazing service!!
Tanika - Round Rock, TX
The technician who came in was very pleasant and knowledgeable. He was quick to repair our washer and had a great attitude. Highly recommended!!
Evangeline - Round Rock, TX
Superb customer service
Leslie - Round Rock, TX
Scott was kind, professional, and knowledgeable.
ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
Josephine - Round Rock, TX
Professionalism is excellent
Evalyn - Round Rock, TX
Tyler kept us posted what time he will be coming.
Dishwasher under warrenty
Willis - Round Rock, TX
excellent job, quick service, highly recommend
Wendy - Round Rock, TX
Andy was thorough. He used tech line to get down to the real issue we were having instead of just throwing parts at the issue and hoping for the best. I really appreciate that.
Erlinda - Round Rock, TX
Fast and friendly
Tonie - Round Rock, TX
Ruben - Round Rock, TX
Arthur was on time and very knowledgeable.
Courteous and quick!
Audra - Round Rock, TX
Arthur called with earlier availability, which was awesome! He was thorough, practical and polite. My problem was an easy fix and he did a great job explaining things to me. Thanks!
Larry - Round Rock, TX
Tyler was professional and personable.
Sandy - Round Rock, TX
Sergio - Round Rock, TX
Andy very professional thanks
Yacine - Round Rock, TX
It was a pleasure meeting Lou. He is a awesome technician
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Gina - Round Rock, TX
John - Round Rock, TX
DRYER WHIRLPOOL MGDC465HW0 "Arrived on site for dryer having gas leak. Customer stated that is was at connection of dryer but was fixed and was informed that it’s leaking at regulator. Inspected unit and tested gas line at dryer with leak detector and gas sniffer, no leak found at connection to repair unit. Disassembled unit and tested connection to regulator and regulator. Found minor leak at regulator. Tighten connection and tested and found issue corrected. Assembled unit and tested. Found unit operating as designed."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is missing trim. Found lower vent missing from unit. Replaced event and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 arrived on site to repair unit that is not cooling properly.Found almost no air coming into fresh Food section. Fresh food section was 46°. Found that the freezer evaporator coil‘s were not defrosting. This condition caused the lack of air flow to the fresh food section. Enter-diagnostics and found that the defrost by metal was failed . Replace defrost by metal. Defrosted coil‘s with steamer. All water connections are dry
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer drum not turning. Performed diagnostics and tested unit. Found motor running but not turning drum. Disassembled unit and found broken belt. Inspected pulley and found abnormal wear tear on pulley. Will need complete belt repair kit.
WASHER WHIRLPOOL WTW8240YW0 "Rd Arrived onsite for washer having SD error code. Performed diagnostic mode and found washer was getting stuck on C8, found wash basket not engaging. Removed wash plate found soap buildup on hub causing corrosion on hub assembly. Found teeth on wash plate had corrosion as well. Will need to replace hub and wash plate to complete repair. Schedule return for Wednesday the 24th. Returning with prescient parts on hand if need. ; ordrng 1 W10820039 (hub) and 1 WPW10380698 (washplate)"
REFRIGERATOR WHIRLPOOL MFI2570FEZ05 "Arrived on site to diagnose fridge condensation and slow ice production. Found 33 degs in ice room and 1 deg in frz. 39 degs in ff side. Ran diags and found ice room fan faulty, ice room sensor open and no vdc to the mullion heater. Mullion heater shorted. Main board and UI need replaced to send voltage to mullion. Office will need to get AUTHO and r/s w/ customer. No leaks detected.; ordrng 1 W10884720AUTHO (harns-wire) and 1 W11043763AUTHO (cntrl-elec) and 1 W11269232AUTHO (panel-ui) and 1 WP12722815APAUTHO (rail-mulln) and 1 WPW10308033AUTHO (ICE FAN)"
OVEN KITCHENAID KFGD500ESS04 Arrived on site to diagnose a range with a burner that will not ignite properly. Tested unit and found some oil buildup on at night or preventing proper ignition. Cleaned burner igniter and tested unit found all is functioning properly at this time.
DRYER WHIRLPOOL WED49STBW1 "Arrived on site for dryer not starting cycle. Performed diagnostics and tested unit. Found no operation. Tested voltage to unit and found within range. Tested timer and found advancing. Gained access to element and fuse. Tested fuses and element. Found heater and thermal fuse opened. Removed failed element and fuse, installed new. Assembly unit and tested operation. All tested good. Spoke with customer on vent cleaning and user care guide."
WASHER MAYTAG MHW5500FC1 "Arrived on site to diagnose washer f3e1. Found water level error. Replaced faulty water level switch and main board, ran diags and all works fine now. Informed customer of running washer first with cleaner and no detergent no clothes to get rid of excess suds. Drain is secure. No leaks detected."
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to diagnose washer not spinning. Ran diags and found long drain time. Accessed the drain and blew right through the drain hose. Slow drain indicating impeller on drain pump going out. Also, ran a drain and spin and board never sent voltage to drain pump but in diags it did. Will secure drain on return visit, customer to not attempt using washer. No leaks detected. ; ordrng 1 W10876600 (drain pump)"
REFRIGERATOR LG LMXS30776S03 "Arrived on site to install parts I previously ordered. Replaced and found very bad restriction in the system not allowing refrigerant flow. High side wasn’t pulling down in a vacuum. Flushed system and pulled vacuum for 45 mins and finally got it to pull down properly. Recharged to specs on high side. Compressor was fine. Informed customer when repairs like this are made, may even be worse since vacuum is pulled, may loosen debris inside system and create a bigger blockage in the system.
DRYER WHIRLPOOL WED8500DC4 Arrived to inspect dryer not powering on.Confirmed the complaint and checked the outlet.The outlet was burned on the L1 source.Readings wereL1/L2-0L2/N-120N/L1- 91Customers daughter witnessed the readings and will let the customer know a licensed electrician is needed to correct the issues.Job complete
RANGE WHIRLPOOL RF362LXTS3 RD Arrived onsite for oven not powering on / not operational. Gained access to terminal block measured incoming voltage L1 to L2 only receiving 125v. Confirmed range was hard wired no outlet. Customer will need to have an electrician out to correct the voltage issue.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Arrived on site for to install previously diagnosed parts. Installed parts and tested unit. All operations are normal. No water leaks present at time of service.
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived on site to diagnose a dishwasher that is making abnormal noise. Tested unit and found circulation pump bracket not fully mounted causing abnormal vibration through pump assembly. Assembled pump and mounting bracket properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL GHW9150PW2 "Arrived on site to diagnose washer F11 error. Communication issue between motor control board and machine control board. Called source, spoke w/ TJ, who had me verify 120 vac to motor control and 5 vdc to it. Confirmed faulty motor control board.Replaced parts and verified operations. Drain is secure. Verified no water leaks at time of svc call. Left LB."
DISHWASHER FRIGIDAIRE FDB510LCS0 Arrived on site to diagnose a dishwasher that has a burning odor. Tested all parts and components and found no mechanical failures or failed parts at this time. Advised homeowner of calcium buildup on heating element causing odor. As there are no mechanical failures there are no repairs to be done at this time. Advised homeowner on best cleaning procedures to remove calcium from inside of dishwasher. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to diagnose fridge not making enough ice. Found bin almost full. Ice isn’t used much in the home and may not make more after bin is empty. 11 degs in the ice room and temps fine everywhere else. Ran diags and all checked fine. Replaced ice maker since it may not be harvesting properly. Verified no water leaks at time of svc call. Left LB.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site to install part ordered by previous tech. Replaced tub ring and verified no leaks detected. All checked fine.
REFRIGERATOR WHIRLPOOL GI6SDRXXY07 "Arrived on site to diagnose fridge leaking. Found bad seal at valve and water line leaking. Repaired water line and replaced valve. Verified operations and no leaks at time of svc call. Would need reservoir replaced if it fails again."
REFRIGERATOR WHIRLPOOL KSSO42QTX02
DRYER GE GTD42EASJWW Arrived on site to diagnose a dryer that will not start. Tested unit and found shorted timer assembly. Replaced timer and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose dishwasher not filling. Verified no water filling in dishwasher in diags and normal mode. Verified 120 vac at valve and verified water to the unit. Faulty valve needs replaced. No leaks detected.; ordrng 1 W11175771 (valve-inlt)
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to diagnose ice room leaking. Ran diags and verified all is fine, water test however, only filled 4-5 cubes. Water pressure very poor at dispenser also. Pulled unit out a bit and verified proper water pressure indicating possible kink behind fridge. If ice maker doesn’t fill all the way, it may not release all cubes how it should and tilt tray sideways and cause the leaks. Customer mentioned sometimes the water pressure will be lower than other times. If issue persists, water filter head may need replaced but unable to diagnose it properly at this point and informed customer to monitor the ice production. Found no leaks at time of svc call.
OVEN KITCHENAID KODE500ESS02 Arrived to inspect wall oven issues.Confirmed the complaint and called Tech line and spoke Rick at whirlpool tech line SR 7725353291Went over symptoms and was told to replace the console.Reassembled the unit and unit began operating as designed Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived to inspect water dispenser not working.Confirmed the complaint and noticed the dispenser was clogged.Fixed issue, now unit works as designed.All water lines were dry at the time of service.Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect refrigerator not cooling.Confirmed the complaint and removed and replaced the main control board.Reassembled and advised customer to wait 24 hours for the unit to began cooling.Job complete
WASHER WHIRLPOOL WTW7500GC0 Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and the unit began operating as designed.All water lines were dry at the time of service.Customer satisfied job complete
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect filter access door popping open.Confirmed the complaint and ordered a filter cover in refrigerator sectionNeeds more work.; 1 WP67006331 (COVER FILTER)
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not turning on. Found 120v at outlet, found 120 at control, found control faulty. Replaced control and tested good. No leaks on site"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures at this time. Found rinse agent dispenser empty. Advised homeowner on best cycles and options to use, as well as the necessity of rinse agent for proper drying performance. No further repairs are needed and no leaks were found at time of service."
REFRIGERATOR LG LMXS30776S03 "Arrived on site to diagnose fridge not cooling. Found both side cooling just a bit. Accessed compressor and found previously installed system parts. Low side at 20 inches and high side at 170 psi indicating restriction in the system. Will need drier, compressor and valve replaced, system flushed and deep vacuum pulled to attempt to clear restriction. Allow 2 hours. Customer to r/s with customer with eta on parts. Verified no water leaks at time of svc call.; ordrng 1 ADH73150210 (DYE DRIER) and 1 AJU73872501 (3 WAY VALVE) and 1 SV8404 (2 valve) and 1 TCA35911910 (COMPRESSOR)"
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Arrived on site to diagnose fridge not making ice. Found 1 deg in the frz. Ran diags, bucket test passed but sensor registered as open. Ran harvest test and also failed. Found broken wires at hinge. Frz door needs replaced to take care of this issue. Office will need to r/s w/ customer.
WASHER WHIRLPOOL WTW8040DW4 Arrived onnsite and found unit fill valve hot failed. Repaired by replacing valve. All checks good.
WASHER GE WWSE5200B2WW "Arrived on site to diagnose washer not coming on. Verified proper operation of lid switch and voltage to board. Disconnected and plugged back in and washer worked fine.