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for Round Rock, TX
Stephanie - Round Rock, TX
Jimmy was very professional and helpful. He was able to diagnose the issue with our oven and correct the issue in a timely manner.
Mike - Round Rock, TX
Whirlpool sent Appliance Express to find out what was wrong with my washing machine. They quickly diagnosed the problem and explained that a part needed to be ordered. Appliance Express came through quickly and scheduled another appointment when the part arrived. They did a great job and I'm back washing laundry again.
Ivo - Round Rock, TX
Our technician was flawless and the company was quick to respond and provide an appointment! Extremely pleased the overall service!
Great service and good communication
Haider - Round Rock, TX
Guy - Round Rock, TX
Charles - Round Rock, TX
Didn’t fix the problem.
Eddie - Round Rock, TX
Courteous, knowledgeable and professional technician
Victor - Round Rock, TX
Tommy was very courteous, on time and explained everything fully! Would easily recommend him to do repair work!
Sean - Round Rock, TX
Randy - Round Rock, TX
very professional and did a fast job
Kim - Round Rock, TX
Cameron - Round Rock, TX
Very happy with the repair work done on my dryer.
Margaret - Round Rock, TX
Will definitely use Appliance Express again! Great service,
Appliance Express Review
Charles - Round Rock, TX
Great Service, very friendly technicians!
Yvonne - Round Rock, TX
Great customer service
Pauline - Round Rock, TX
Kb - Round Rock, TX
Went above and beyond to help out, showed up on time.
Great customer service
Kelle - Round Rock, TX
Your technician was prompt, courteous and professional! He got the job done, answered all my questions and even played with my dog. I would highly recommend your company and would not hesitate to call again if needed!
David - Round Rock, TX
On tome as promised
Shelly - Round Rock, TX
Other than having to wait 2 1/2 to complete the repairs due to parts, everything went great.
Cory - Round Rock, TX
Tech was punctual, provided detailed about the problem, and was safe.
Julie - Round Rock, TX
Raul - Round Rock, TX
Very courteous, friendly and on time. We were likely the last call and was still very friendly and most importantly... listened to what we had to say.
PMonty - Round Rock, TX
Kayman Came to fix my downdraft blower. Arrived on time, able to get it all fixed and gave a great explanation of what went wrong. All great
Michael - Round Rock, TX
Tech was very thorough and professional had up up and running in no time, excellent service!
REFRIGERATOR WHIRLPOOL WRS325FDAM04 ; ordrng 1 WPW10515057 (LIGHT) and 1 WPW10515058 (LIGHT)
RANGE WHIRLPOOL WFC150M0JB0 "Arrived on site for CSI Range Oven F3 Error Code. Range was giving error code F3E0, faulty temp sensor. Removed sensor and ohmed outside of normal range. Installed new temp sensor and range is operating as designed. KB rep asked about a back panel that wasnt included in my request. Explained the panel may be on order and we are waiting for it to arrive. Job completed."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite and found an 8-4 error. Unit will not fully drain and the optic sensor trips a failure cycle at about 15 minutes. Returning with a control and ordering drain pump and OWI to repair. ; ordrng 1 W11084121 (OWI) and 1 WPW10531320 (DRAIN)
DRYER WHIRLPOOL WGD9400SW0 Arrived onsite and replaced thermal fuse. Unit is now operating as designed. Advised customer on repair.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite and found unit was beginning to defrost fridge section after hour long power outage. In event of ongoing freezing in fridge section please send new air baffle.
UNKNOWN UNKNOWN 0
WASHER AMANA NTW4516FW3 "Arrived on site for Controls are Not Working - Top Load Washer. Ran diagnostics and no error codes came on. Placed in regular wash and allowed to begin washing, but lid lock never engaged. Placed back in diagnostics and lid lock selection worked. Replaced control and placed in a regular wash again and lid lock engaged. No leaks detected. Washer is operating as designed. Job completed."
DISHWASHER WHIRLPOOL KDTE334GPS0 "Arrived on site for Door bended and screws coming out and click noise. just the panel reshaped and dishwasher leveled to prevent the top rack from automatically sliding forward when the door was opened. Found bottom left side of panel was misshaped. Reshaped panel to ensure the panel mounted properly. Leveled the dishwasher as best I could based on the previous damage to the left side.
MICROWAVE WHIRLPOOL WMH31017AS-5 Arrived on site for F1e4 error code displays when attempting to heat something plate spins when door is open. Installed new fuse and microwave immediately blew the fuse again. One of the interlocks must have gotten welded. Ordered two new interlock switches and two more fuses. Also returning with control. Please expedite this request. ; ordrng 2 W10138793 (fuse)s and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived on site for WATER POOLING UNDER FREEZER DRAWER AND LEAKING ONTO FLOORRemoved drain tube and found tube clogged with debris. Coils were partly frozen and drain was iced over. Installed new drain tube and steamed away ice build up. Placed fridge in force defrost o eliminate any additional frost inside. Fridge drain tube is draining as designed. Fridge cooling as designed. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher tray lock is broken and tray is not moving freely.Installed stops where stops were missing. Dishwasher rack no longer pulls out past designated area to prevent rack from falling out. Job completed.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swingingPlaced in diagnostics and heard the grinding noise. Removed cam and couldnt find any obvious damage. Did see oil leaking onto cam. Replaced gearcase and cam. Placed back in diagnostics and ran a calibration. Noise was no longer present when put through full diagnostics. No leaks detected. Job completed.
DISPOSAL WHIRLPOOL 187A Arrived onsite for disposal replace. Upon inspection I found the disposal blade jammed up with something. I was able to spin the blade and in jam the unit. I tested it with and without water and inspected for leaks. Unit is working as designed at this time and No leaks were detected during time of service.
COOKTOP KITCHENAID KCED600GBL01 Arrived on site for COOKTOP APPEARS TO BE WARPED. Removed current cooktop and installed new cooktop. Customer confirmed that it was mounted even and no longer was warped. Job completed.
WASHER MAYTAG MVWB765FW4 Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Found unit didnt make sound while skiing or agitation. Noise was being caused by bottom of the unit being very loose not connecting when unit was trying to slow spin. Tightened bottom and clutch after inspecting and finding no damage. Tested unit. Unit tested good. Job Completed.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previous diagnose parts. I replaced the ice bin and the ice maker. I tested the unit and it operated as designed. Job complete.
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)
WASHER KENMORE 110.2513241 Arrived on site for washer repair. I inspected the unit and work area. I put the unit through diagnostics and found over loud fault code and motor fault speed error code. I inspected underneath the unit and found no oil. When I ran the unit I found the tube spinning and agitating. I also found the actuator working properly. I spoke to the customer about the gear casing needing to be replaced to repair the unit. The customer stated they were going to get a new washer. Job complete.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for washer with error code F3E1. Checked pressure hose, tested good. Tested DC voltage at ACU and got 5.08vdc. Need to replace pressure sensor. Replaced sensor and cleared stored error code. Could not due complete test as unit was put in the garage. Job complete"
DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"
COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for cooktop error codes. Unit was giving F47 power from control to UI and two F61 no power from control board. These errors would occur intermittently. Parts were R/WO. Will return with replacement module and display. Cooktop seemed to be sealed onto the granite counter top so notified customer that the unit will need to be made accessible for our return. Office to reschedule.; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for icemaker not working. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I inspected the rc evaporator and found an ice ball forming on the left side and the drip pan was bent upwards. I put the unit through test 56 and found error code e2 ice maker motor can find home position. I put the unit it through a harvest cycle and it failed. I steamed out the ice ball and used shims to reshape the drip pan. I replaced the ice maker with new. I tested the unit and found it operating as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 Arrived onsite for refrigerator ice maker leaking. Upon inspection found leak was being caused by frozen fill cull and fill line. Valve is allowing water to drip in and freeze. Will need to order and replace inlet valve. Bringing back ice maker just in case ; ordrng 1 WPW10179146 (valve-inlt)
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived onsite for for error code and unit turning on the. The door is open. Upon inspection found faulty door switches to the cause of the main issue. The F1E4 4903 relay error may also be caused by the faulty switches. If not control will need to be replaced as well. .; ordrng 1 W10138793 (fuse)"
WASHER MAYTAG MVWB880BW0 Arrived onsite for noisy washer. Tested unit and unit was noisy through test cycle. Tested individual spin test and customer confirmed the noise. Unit will need complete bearing replacement and rotor /stator.
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. All operations are normal. Job complete.
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site for Unit not heating up. Model and serial were inputted wrong from Whirlpool. The faulty magnetron will need to be ordered. Also ordered capacitor and diode. Updated model and serial. New tenants will be moving into the house. . ; ordrng 1 W10561770 (capactr-mg) and 1 W10575765 (diode) and 1 W11188557 (magnetron)
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER GE GDT695SSJ0SS Arrived on site for dishwasher not operating. Tested and inspected unit and found failed latch. . Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X10490 (latch)
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to install previously diagnosed control box. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for refrigerator to cooling in either section. Found starting device was bad intermittently. Replaced and tested unit tested good. Job Completed.
DRYER WHIRLPOOL WED9500TW0 "Arrived on site for When trying to start a drying cycle, the drum does not start rotating/CAN HEAR DOOR LOCK BUT DRUM never starts - heard a popping when it stopped working. Returned to install previously diagnosed parts. Removed old belt and vacuumed out dryer due to heavy lent. Installed new belt and dryer is operating as designed.
DRYER WHIRLPOOL MGD6000AW1 Arrived onsite for lint screen stuck in dryer. Arrived onsite found lint screen in backward and forced in jammed. Took lint screen apart. Found lint screen lightly damaged on plastic pieces. But placed back together and tested unit. Unit tested good. Job Completed.
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for Ran cycle and dishwasher wouldn?t drain. Emptied manually and checked filters. Then ran again and dishwasher started leaking. Removed kick plate and found drain hose line disconnected. Reconnected drain hose to drain pump and ran diagnostics. No error codes came on. Still not draining and drain pump was clicking and making a ratcheting noise. Replaced drain pump and ran another diagnostics and still not draining. Clicking and ratcheting noise was gone. Customer recently installed a new disposal and failed to punch in the knockout. Punched in knockout and set to drain. Dishwasher draining as designed. No leaks detected. Job completed.