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for Round Rock, TX
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Lou is top-notch
Danielle - Round Rock, TX
I am sure everyone raves about Lou Soldan, so add me to the list. The man is top-notch. He was very informative, welcomed questions, very courteous and engaging. Lou is now our guy. We hope to be able to request him in the future.
Laura - Round Rock, TX
Lou is very knowledgeable and experience for this field.
Kb - Round Rock, TX
very goodl service ver valuble infomatoon
Leo - Round Rock, TX
A friendly and an expert in appliance repairs
Diane - Round Rock, TX
Tyler came in was nice and easy to talk to and work with. He explained in easy to understand language what had gone wrong, what he would do to repair (this was a warranty repair) the issue with my fridge. He further explained that the replacement part was an improved version of the broken one and shouldn't happen again. This was done quickly and with great pride in his work.
Laurie - Round Rock, TX
Tyler was very curtious and gave me advice on another appliance of mine .
Tanesa - Round Rock, TX
Tami - Round Rock, TX
Tyler was knowledgeable and informative, sharing with us what he was doing each step of the way so that we could better understand what went into the price and fixing our dishwasher, as well as what we could do to avoid the problem in the future. He was cheerful and friendly and did his job quickly. He went above and beyond and tightened up the machine, and cleaned underneath as well as the filter inside. This will be our appliance go-to company in the future.
Ellen - Round Rock, TX
Tyler was friendly and courteous and he explained his actions as he made repairs. His work was excellent.
Brian - Round Rock, TX
Alan - Round Rock, TX
Victor - Round Rock, TX
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Sheldon - Round Rock, TX
Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Sandy - Round Rock, TX
prompt accurate diagnosis
Barbara - Round Rock, TX
Attaullah - Round Rock, TX
We are very happy with the service and advice
On time, fixed fast, great customer interaction
Denis - Round Rock, TX
I bought a new gas range and one of the burners would not light. Tyler showed up for the warranty repair in the earlier part of the time window, shortly after the automated attendant called my phone. He very quickly identified and corrected they problem.
Whirlpool Frontload washer
Jackie - Round Rock, TX
Anna - Round Rock, TX
The young man, Tyler, who came to fix my dryer was friendly and knowledgeable. He worked quickly without making a mess, and compleated the job professionally.
Geraldine - Round Rock, TX
Had 4 different men out four different times. Each time they fixed something on my microwave, something else went wrong. I don't think any of the men were incompetent, I think my microwave was just a lemon. After 4 repair calls, Whirlpool is giving me a new unit. I will find it difficult to answer the following questions. And I don't know what the costs were because they were covered by my warranty.
Kitchenaid refrigerator Service
Wanda - Round Rock, TX
Great service and care!!
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for leaking unit. Ran unit on heavy and found no leaks, drained and ran again with no leaks, all connections dry."
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace the freezer door due to the units not making ice. Replace the freezer door and tested the unit. Unit works properly and all water connections were dry at the time of service.
DRYER MAYTAG MED3500FW1 "arrived on site to inspect dryer not turning on. Upon further inspection, I found a large dent on the left side of the top panel where it appears that something had fallen on it. When I turned the dial on the control panel, nothing happened. I attempted to turn the unit on at the power button and nothing happened. When I removed the top panel, I found that one of the connections to the control was loose. I reconnected the connector and tested the unit and it operated as designed.. I advised the customer of my findings and quoted the customer $130.03 to replace the top panel. Customer advised that they did not want to replace it at this time as they intend to place a folding board/station across the washer and dryer tops. No lint observed during service, job completed."
DRYER GE DDE8200RCMWH "arrived on site to inspect dryer no heat. Upon further inspection, I found that the element was not coming on. When I checked ohms to the element, I found it was open. I verified the cutoffs and thermostats and all were good. When removing the connectors to the cutoffs, I found some of the wiring was aging and gong bad. Also, I found that the the black power cord wire at the terminal block was melted and the connecting screw had come disconnected from the block.
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer stopping mid cycle. Upon further inspection, the unit was sowing error codes F8E1 and F7E5 in diagnostics. I cleared the codes and continued with testing. When the unit was to dispense hot water, it failed. I placed the unit in manual test mode and tested both valves and the hot water valve failed. I tested agitate and spin ad it operated as designed. I removed ad replaced the water valve and tested again and it operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noise. Upon further inspection, as soon as I walked into the home I could hear the refrigerator vibration noise. I found that the condenser was vibrating against the bracket at the bottom of the unit while the compressor was on. I used some sealer and placed it in between the condenser and bracket and the noise stopped. Also, I leveled and squared the unit and raise the right RC door to be level with the left FC door. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace the gear case due to noise when unit is spinning. Replaced the gear case and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying. Upon further inspection, I tested the unit with the door open and pressing the door switch and I could see that the element was heating. I verified ohms to t(e element, cutoffs, thermostat and fuse. Using a vent test, I tested airflow in the unit ad found that there is no airflow. I advised the customer that the vents would need to be checked out and cleaned and showed/explained the vent test that I performed. No lint observed during service, job completed."
MICROWAVE GE JVM1750SP2SS "arrived on site to inspect microwave key pad not working. Upon further inspection, I found that some of the keys on the panel were not working. I removed the panel and disconnected the key pad ribbon from the control and reconnected it and nothing changed. The unit has power as the clock was working on the display. The panel that was prescreened was the wrong part. I am ordering the correct SS panel, CNOTE-AUTHORIZATION for all parts and CNOTE-LSO per customer request. I scheduled return service for 03/20/19.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (LSO) and 1 WB07X11277 (control panel asm ss)"
REFRIGERATOR ADMIRAL HMG211470 Arrived on site and addressed all concerns. Temp and knocking I was able to advise were normal and could be adjusted. Tested icemaker and found unit able to be cycled manually. Advised that in event of no production icemaker would need to be replaced. All else checks good.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect screws in dishwasher tub. Upon further inspection, the customer handed me two screws and said that she found one in the tub of the dishwasher and one on the floor. I advised that they were mounting screws. I took t(e screws and remounted the unit to the cabinet and tested. Unit operated as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site for unit give drain error and f3e1 error . Couldn't find any issue in drain or hose, ordering hose and control to be safe. No leaks on site ; ordrng 1 W11170706 (CONTROL ) and 1 WP353244 (hose)"
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "arrived on site to inspect refrigerator noises. Up. Further inspection, the customer advised that the unit gets very loud when the compressor comes on. I tested the unit in diagnostics and when I tested the diffuser, the customer advised that is the noise she is hearing. The diffuser motor was whining loudly. I removed and replaced the diffuser ad tested ad it operated as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to inspect dishwasher no water fill. Upon further inspection, the customer advised that they attempted to run the unit, but nothing happened. When I opened the unit, I found it to be completely dry and the unit was not level as the door was rubbing on the left side. I checked the water valve under the sink and found that it was turned off so I turned it on. I leveled the unit so the door didn’t rub anymore and found that when it was installed, it was not properly installed and the mounting screw was ruddying against the door on the left side due to it being the wrong screw. I removed t(e screw and advised the customer of the installation issue and they advised that the installer was coming back soon to fix the issue. I placed the unit in diagnostics with no error codes showing. Unit operated as designed. No water leaks observed during service. I made some recommendations on detergent & rinse aid use and use and care for the unit. Job c
REFRIGERATOR KITCHENAID KSSC42QVS06 "Arrived on site for filter cap broken, replaced cap and cust supplied filter and tested good, no leaks on site Filter cap-
DISHWASHER WHIRLPOOL WDF520PADM7 Customer stated he did not need service at this time as problems created when dish soap was used instead of dishwasher detergent.
DRYER WHIRLPOOL WED7500GW0 "Arrived on site for no heat, found cut off blown, replaced and tested good."
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site for clock advancing, upon arrived also found unit responding to home key, went to replace console. But was sent with black trim for a SS unit, ordering correct part office to RS. ; ordrng 1 CNOTE (OFFICE RS) and 1 W11296171 (CONSOLE ss)"
REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived back on site for harness replacement, removed all doors and mid section replaced harness and all tested good, no leaks on site"
DISHWASHER KITCHENAID WDF510PAYS6 Arrived back on site for heater replacement. Replaced and Testd good no leaks on site
DRYER WHIRLPOOL WGD75HEFW0 "Arrived on site for unit not heating on sensor cycles, found therm out of range , unit was think it was 80*+. Replaced therm and tested good. No gas leaks, cust has Leave behind"
OVEN AMANA AGR4230BAB3 "Arrived on site for torn door gasket, replaced gasket and Testd good, no gas leaks on site"
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not heating. Found heating element shorted out. Replaced heating element and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
RANGE AMANA AGR5330BAS Arrived on site for range front left burner not igniting. Inspected unit and work area. Found burner cap not setting correctly. Made an adjustment to burner cap. Tested all burners and oven. All tested good. Spoke with customer on user care guide.
WASHER WHIRLPOOL WTW8000DW5 "Arrived back on site for housing replacement, replaced housing and tested good with no leaks on site."
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for unit not washing, found unit not filling, unit with need valves and housing to complete. No leaks on site ; ordrng 1 W11173597 (HOSUING )"
RANGE WHIRLPOOL WFC150M0EB3 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the range door vent trim and screws. Tested the unit and it operated as designed. Job completed.
DISHWASHER WHIRLPOOL WDF330PAHB2 "arrived on site to install parts on another unit and found that the dishwasher door was rubbing on the upper left corner of the chassis. Using the leveling feet at the bottom of the unit, I leveled the door until it stopped rubbing and closed securely. Tested unit and it operated as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived back on site for crooked basket, found that I assembled the left adjuster wrong, corrected and Testd good, no leaks on site"
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Arrived on site to replace the left and right slides due to the door not closing properly. Replaced both parts and tested the unit. Unit works properly and no water connections to the unit.
DRYER WHIRLPOOL WED8500DC0 "Arrived on site for unit powering off, an unit and unit ran and than shut off, powered back on, ran error found error for stuck key, replaced panel and tested good"
OVEN WHIRLPOOL WGG745S0FS02 "arrived on site to inspect oven temps and bubbled console. Upon further inspection, I placed my thermal lead in the middle of the center rack and tested on Bake at 350 degrees. My reading at Preheat was 452 degrees. My next five readings were 316, 364, 325, 363, 329 for an average of 340 degrees. I calibrated the unit +10 degrees. I removed and replaced the console and membrane due to both being badly warped/bubbled. I tested the cooktop and all flames were at correct height. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and noisy unit, found EVAP frosted, causing no air flow and noise, cleared all ice and reaped EVAP cover with therm is correct position. No leaks on site"
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for no cool unit, removed EVAP cover and found fan not running, pressed ottoman on control and fan turned on, not sure if jammed or not. Also found line in EVAP pinched causing restriction, unit will need SS repair to complete will use EVAP fan on return visit, ; ordrng 1 CNOTE (3HR WINDOW) and 1 CNOTE (OFFICE RS ) and 1 TJ90SF8404 (VALVE) and 1 W10836706 (evaporator) and 1 W11092625 (COMP) and 1 WPW10143759 (drier-uv)"
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Arrived back on site for repeat symptoms. Found I had mis diagnosed def timer on prior visit. Found unit actually has a sealed system restriction. Spoke with DW on part and minor labor refund and deduction. No leaks ons site