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Local Reviews
for Round Rock, TX

Rated 5.0 out of 5 stars based on 75 customer reviews

Map of Round Rock, TX

Great service





Map of Round Rock, TX

Great service




Awesome!!!


Map of Round Rock, TX

Warranty repair




Steve was great! He called to let me know he was on his way and his eta. He was polite, professional, focused. He showed me what the issues were and how he fixed them, He also educated me on some of the inner workings of my appliance. I wanted some pictures for legal purposes and he was happy to take them for me. My only complaint was with the front office. I was asked to confirm the appointment multiple times with different technologies. How many confirmations do you really need?


Map of Round Rock, TX

Great service




Jonathan clearly and patiently answered all my questions. Though my issue was with the water dispenser, he also noticed that the door level height was not level and fixed that as well. Overall provided great customer experience.


Map of Round Rock, TX

Siyamak azazil




Very good professional job


Map of Round Rock, TX

Prompt and Helpful




Nathan did a wonderful job assessing, helping me work with Whirlpool Corporate, and completed the repair quickly.


Map of Round Rock, TX

Fantastic Seevice




Johnathan was a fantastic person to work with and I would highly recommend services to anyone I know.


Map of Round Rock, TX

Great job




Jonathan was helpful and informative.


Map of Round Rock, TX

Great Guy!




He was polite and easy to understand. Got the job done and was on time.


Map of Round Rock, TX

Great service





Very Professional service




Nathaniel was very thorough diagnosing an intermittent problem and helping to solve it. I was very happy with the willingness to listen and figure out the most likely cause.


Great Service




Lou, my service tech was awesome!!!!!


Professional Service




Serviceman, helped identify the issue with my dryer. Unfortunately, the issue stemmed from the wall vent being blocked. He made the recommendation to hire a wall vent cleaner and gave me the going rates for the said service. I got the issue rectified the next day.


Very Polite and Professional




Nathan was very professional, prompt, polite and thorough. Michael who came a few weeks ago to discover the problem was also very professional.


Awesome




Wesley was very nice hopefully he can return this Saturday to complete the job.


Response from Appliance Express:

Hi Mr. Burrell, thank you for the feedback. It looks like our office set up a Saturday appointment with you this morning. Glad we were able to work that out. We try to reach out to all of our customers that submit less than five star reviews to see where we might need to improve. I'm sorry we couldn't knock this out for you on the first trip. We do all we can to gather data on calls and pre-order anything we may need. It looks like we missed the mark on this one, I apologize. Aside from this job requiring two trips, is there anything else we could have done to better serve you? Thank you for your time. We look forward to taking care of this for you on Saturday.


Great service





great service





Excellent!




Nathan was very professional, on time, fixed my machine the same day, left no mess. Very neat! Would def. use again. Thank you.


Great service





Excellent Service




Tommy did a fantastic job. Courteous, timely, knowledgeable.


great service





Ice Maker




Jonathan Short was professional and very knowledgeable of the repairs that were needed. He worked fast and efficient to complete the repair.


Awesome and quick!





Blake





Professional and knowledgeable





Nathaniel B.

Nathaniel B.

Model KRFC704FPS00, Arrived on call for unit has power to main board per previous tech but nothing is powering on, checked ac volts to the main control and has 120 ac volts installed main control and between fresh food door control and still nothing powering on in the unit, went to Orion board and has 120 ac in and out of the Orion board but no dc out of the Orion board, had a Orion board for testing on my truck that was used for testing, only used p1, p4 and p6 connections and ounce i reconnected power the dispenser display came on, will need Orion board for repair, will reschedule for 7/18/18

Near Masonwood Way, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WDF520PADM7, Arrived on call for dishwasher not washing dishes, previous tech diag. Unit and found that pump motor was running but not spraying water, will need pump motor assem, installed pump motor assem. And checked operation and all checks good, no water leaks after repair, call complete. 4-3 which is error for motor not running, 7-1 which is a no heat error, checked heat cycle and is pulling 8.5 amps on black wire when in heat cycle, heater is working, also gave customer instruction on soap and rinse aid use and to run hot water at the sink before starting dishwasher. No water leaks after repair, call complete.

Near Nolina Ln, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MDB7749SBM2, Arrived on call for upper spray arm fell off, found that spinner fell off found that feed tub were spinner connects is damaged , will need tube feed also found control panel is broken and will mot stay on on the left side will need ss control panel., will reschedule for 7/20/18

Near Mesquite Hollow Pl, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model MEDB765FC0, Arrived on call for dryer drum and bulkhead warped and allowing clothing and what not to get caught between the drum and bulk head, installed dryer drum and bulkhead and tested and all checks good, call complete.

Near Shiraz Loop, Round Rock, TX 78665
Clif L.

Clif L.

Kitchenaid ice machine KUIX305ESS1. Arrived on site to diagnose a ice machine that is producing thin ice. Tested unit and found water valve not passing proper volume of water. Also noted that the water level sensor in pump not registering in diagnostics. Replaced valve and pump and tested unit. Found all is working properly at this time. No leaks were found at the time of service.

Near Oak Springs Cove, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MVWB765FW0, Arrived on call for washer not draining properly, f3 e2 inlet water temp fault, f2 e1 which is stuck key on ui, f0 e5 which is out of balance load, f9 e2 which is water ring detected pump drive system problem, checked ui keys on display and none are sticking, found water temp sensor open, will need to order water valve, found unit is draining, found that customer is over soaping the machine, gave customer instruction on soap usage to go to the number 1 on the soap cup and instructed customer on loading of washer max load is 5-6 pairs of jeans and comforters nothing larger than a thin twin and must be spreaded evenly around in tub, will order water valve, will reschedule for 7/18/18, no water leaks at time of call.

Near Faldo Cove, Round Rock, TX 78664
Clif L.

Clif L.

Kitchenaid range KGRT607HBS8. Arrived on site to diagnose a range with an oven that will not operate. Tested unit and found of an igniter shorted out due to normal wear and tear. Replaced of an igniter and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.

Near Quanah Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WDT730PAHZ0, Arrived on call for top rack does not have stops top rack just falls out when pulled out, installed stops for top rack, no other parts needed, call complete, no water leaks at time of call.

Near Hidalgo Loop, Round Rock, TX 78665
Thomas L.

Thomas L.

Near Masonwood Way, Round Rock, TX 78681
Thomas L.

Thomas L.

Replaced compressor that was extremely hot and not able to remove heat from unit properly. All water connections were dry.

Near Hilton Head, Round Rock, TX 78664
Wesley P.

Wesley P.

Drain pump bearing failure.

Near W Creek Loop, Round Rock, TX 78681
Jerry C.

Jerry C.

WRS321SDHZ00 Arrived to inspect ice in fc. I found the fc with a large amount of ice on multiple surfaces. The bottom drawer was jammed out due to a shelf incorrectly installed. I corrected the shelf and drawer issue and removed ice from the chamber. I squared the chassis and leveled the doors and tested. Operational test good, no water connections to unit.

Near Creekview Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MED6000AW0, Came back to location and arrived at 12:50 due to no one home this morning, Arrived on call for dryer not heating, checked for error codes and got f4 e4 which is l2 line voltage error, f4 e3 which is restricted air flow, found proper voltage to element but element is showing open and fuses all check good, installed element and checked operation and unit is know heating, customer not to use dryer until wall vent is cleared due to this is a fire hazard, call complete.

Near Cheyenne St, Round Rock, TX 78665
Jonathan  S.

Jonathan S.

Maytag washer model # MFW9700SB0. Arrived on site for washer filling with water when not using. Perf

Near Windberry Path, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WTW8000BW0, Arrived on call for outer tub cracked and inner tub seized, replaced inner tub and outer tub and filter and checked operation and found unit has a bad water valve fabric softener is over running water from the cup when filling , will order water valve, also instructed customer when reconnected fill hoses to washer and turned the water back on the shut offs are leaking a little water, customer to contact a plumber to replace shut offs, see pics, no water leaks from washer after repair today. Will reschedule for 7/12/18

Near Senna Ridge Trail, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WFG530S0EB1, Arrived on call for front left burner head not lighting, found front left burner had a bad igniter, replaced burner head left front that comes with igniter and checked operation and know left front burner head is lighting as it should, no gas leaks at time of call, call complete.

Near Hat Bender Loop, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WRB322DMBM00, Arrived on call for ice maker not making ice, found only 84 ac volts to ice maker with freezer light switch closed on freezer, pulled out freezer light switch and it unthawed and reinstalled it and know with switch reinstalled is getting 120 ac volts to ice maker and ice maker cycled but when closing light switch the light flickers for 10 seconds even though light switch is closed and then light goes out, will need to order freezer light switch, will reschedule for 7/4/18, no water leaks at time of call.

Near Walleye Way, Round Rock, TX 78665
Joseph C.

Joseph C.

M169W Arrived on site for door latch broken” complaint. Inspected unit and found door latch spring and door latch broken. Ordering new. Both items are discontinued and will need parts research. Office to schedule return visit.

Near Royal Troon Dr, Round Rock, TX 78664
Joseph C.

Joseph C.

W131W Arrived on site for “no bake” complaint. Inspected unit and found bake element burned through. Ordering new. Return for repairs on 07/05.

Near Royal Troon Dr, Round Rock, TX 78664
Joseph C.

Joseph C.

KDTM354DSS4 Arrived on site for “leaking from bottom of unit” complaint. Inspected unit and found hose, from inlet valve to tub to be fractured. Removed and replaced hose. Tested unit. Unit is performing as designed. No leaks detected, at time of service.

Near Bandera Cove, Round Rock, TX 78665
Thomas L.

Thomas L.

Near Plantation Dr, Round Rock, TX 78681
Steve C.

Steve C.

Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Minerva Cove, Round Rock, TX 78665
Steve C.

Steve C.

Arrived on site for the door goes back up when opening the door. Tested the unit and found the door springs were at the tight setting. Readjusted the springs and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Minerva Cove, Round Rock, TX 78665
Steve C.

Steve C.

Arrived on site for the unit is leaking water. Found the drain pump was not attached properly and cause a leak. Found the sump and motor is defective due to the drain pump will not attach properly. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Ponce De Leon Pass, Round Rock, TX 78665
Thomas L.

Thomas L.

Arrived on site for no cool condition. Found frozen evap coil. Unit did go into defrost and activate heater during diagnostics. Control is not activating defrost during customers normal use. Replaced control and harness and defrosted coils with steamer.

Near Cerulean Way, Round Rock, TX 78681
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# WRS325SDHZ01. Not maintaining proper temperature in RC and dispensing

Near Almelo Dr, Round Rock, TX 78681
Jonathan  S.

Jonathan S.

Whirlpool washer model# WTW5000DW. Not completing spin cycle.

Near E Palm Valley Blvd, Round Rock, TX 78664
Jonathan  S.

Jonathan S.

Whirlpool refrigerator not dispensing ice.

Near Westmeadow Trail, Round Rock, TX 78665
Chase S.

Chase S.

WOS51EC0AS single oven had stored error code F1 e0. Heated oven to 350 degrees and all functions check good at this time. Error code is for main control but unable to duplicate any failures at this time

Near Farm to Market Rd 1431, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MVWC416FW0, Arrived on call for agitator is broken, found washer on screw shrunk and was not holding agitator and has damaged the agitator and wash plate, will need agitator and wash plate and screw , had customer call whirlpools customer service and talked to alley consession mf925f8dpl1, alley will send this to our office, agitator came with a updated colt and metal washer and larger rubber washer, screw not needed, installed agitator and wash plate, no water leaks after repair, call complete.

Near Forest Bluff Trail, Round Rock, TX 78665
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found great temps see below. Found power to icemaker. Found icemaker stalled in mid cycle. Unit has failed icemaker. All water connections were dry.

Near Castle Rock Dr, Round Rock, TX 78681
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# ED5PHEXNL00. Making intermittently noises.

Near Pioneer Way, Round Rock, TX 78665
Jonathan  S.

Jonathan S.

Whirlpool washer model#WTW5000DW1. Not completing wash cycle.

Near University Blvd, Round Rock, TX 78665
Lou S.

Lou S.

arrived on site to inspect cooktop knob broken. Upon further inspection, I found that the right front cooktop knob would spin constantly on the valve. I found that the knob was cracked/broken and needs to be replaced. Office to order SS knob and will ship directly to the customer. No gas leaks observed during service.

Near Big Tree Trail, Round Rock, TX 78681
Thomas L.

Thomas L.

Near Laurel Path, Round Rock, TX 78664