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for Round Rock, TX
Great communication and service
Cheree - Round Rock, TX
Great experience. Communication was easy and tech showed up when they said he would. Very courteous tech who answered all of our questions. Highly recommend.
Adrian - Round Rock, TX
Jimmy was friendly and informative with knowledge. Took care of problem with our dryer and gave some tips on maintaining appliance.
Tommy O. was very respectful and knowledgeable. Definitely using him again!
Stacey - Round Rock, TX
Michael - Round Rock, TX
Service was great!
Raghupati - Round Rock, TX
He was courteous and knowledgeable
Patrick - Round Rock, TX
Fast, efficient, knowledgeable and excellent customer service.
Very pleasant, fast, and efficient !
Tommie - Round Rock, TX
Kelani - Round Rock, TX
Scott was awesome and answered all my questions.
Great Service, Friendly Serviceman
Jim - Round Rock, TX
Kayman was prompt in arriving for his appointment and quick and knowledgeable with his work. He fixed my issue without delay and did it with a very friendly attitude.
Sandy - Round Rock, TX
Very pleasant young man, extremely professional. Explained things well.
Informative and professional
Christina - Round Rock, TX
What a great experience! He was courteous, on time and gave us options. Always wore his mask and shoe covers. Overall 5 stars!!
Ice maker repair
Randy - Round Rock, TX
John - Round Rock, TX
Service Technician Mr Wesley Prater guided me on potential causes to our refrigerator. At first it appeared to be the controller board which I did evaluated it and felt the cure. It is a simple CEM card with soldered components making sense to me. But Mr Prater enlightened me that it could be but there is a potential if this did not ratify the problem, then it has to be with the harness. At first it did puzzle me due to harnesses should have dynamic relax into the design. After installing the controller board, we still had no recovery. Luckily he did have a harness available at hand and removed the ld one and replace it. Upon turning on the refrigerator, all was EXCELLENT. Reviewing the harness, I did see that it was pinched by original KitchenAid assembly person. I have had past issues wit KitchenAid with other shabby assembly. I learned a few things. Appliance Express has done a tremendous task making our refrigerator that is less than four yeas old ratify inept workmanship form KitchenAid. We do love it design but shabby work is a headache especially for my wife. Thanks to appliance Express and team member such as Wesley Prater, give me all the comfort to call them when required. I did not need to have the control card installed, but being a discipline engineer, just resolve it and move on because Murphy's lae will say that it could be an unforeseen issue in the future. Thank you again to the team!
Yolanda - Round Rock, TX
I’m very pleased with the service from Appliance Express. The technician was extremely professional and polite. He knew exactly how to fix our washer.
Tom - Round Rock, TX
Jimmy is very professional and courteous. He got the repair work on my fridge done quickly.
Great service, professional repairmen, affordable price
Yancy - Round Rock, TX
Alan - Round Rock, TX
Was very happy with the technician, was not happy that my brand new refrigerator needed any repair.
Ice maker fixed, Yay!!
Randy - Round Rock, TX
David is the best. Appliance Express is the very best I have ever dealt with. They stand firmly behind their work. Thank you!!!
Matthew - Round Rock, TX
Jimmy was great. He did a thorough job and was in and out quickly.
Cassandra - Round Rock, TX
Barbara - Round Rock, TX
Whirlpool Warranty Service
Charles - Round Rock, TX
I thought Kayman B did an excellent job repairing my clothes dryer.
Albert - Round Rock, TX
Richard - Round Rock, TX
Carla - Round Rock, TX
WASHER KENMORE 110.168525 Arrived on site for a washing machine not pinning. Upon arrival customer stated they are already thinking about getting a new machine. Upon further inspection I found tub very difficult to turn freely and if it did it would catch it self intermittently. I gained access to the gear case and found significant oil leak and rust. I found a bad gear case and will need to be replaced.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for UNINSTALLED AND RE-INSTALLED THE WATER FILTER, Makes a rattling/clanking noise after disp WATER. Customer showed me how the noise was made by dispensing water. I raised the legs to pull the fridge out and inspect the water valve to check for too much pressure. Pressure was good but the water line was shaking across the tile when the water dispensed helping us determine what the noise was. Used foil tape to secure the water line against the back panel of the fridge and noise is gone. No leaks detected. Lowered legs back down. Job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for Doors Not Aligned - Side by Side Refrigerator. Found fridge door to freezer door misaligned and cam pulling fridge door open before reaching the halfway open point. Lowered fridge side leg to even out doors and prevent rocking open before halfway point. Lowered freezer side door to ensure fridge was standing firmly on legs. Once adjustments were made customer confirmed that the open and close of the fridge side door was much better than before. Job completed.
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site for All Cycle And Option Lights flashing - Dishwasher Placed in diagnostics and got f10e2. Tested resistance at the vent fan and tested good. Cleared error code. Ran through full diagnostics and wouldnt drain. Removed control and installed new control. Ran through diagnostics and no error codes came on. Completed full diagnostics and drain cycle. Heating as designed. No leaks detected. Job completed.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed parts. Removed control and installed new control. Removed latch and installed new latch. Placed in diagnostics and no error codes came on. Ran through diagnostics and washer is spinning as designed. No leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ "Arrived onsite for unit not making ice, upon arrival found unit ice maker was operating as designed, unit valve will not open and send water to unit, found no blockages of ice stopping water flow and found water was good coming from wall, ordering valve, office to reschedule based upon part availability.; ordrng 1 WPW10420083 (Valve)"
REFRIGERATOR GE GSS25WGTMBB "Arrived onsite for unit not receive water, upon arrival found unit freezer bubble damaged, replaced now operating correctly, found unit valve operating as designed however found blockage in door, despite using steamer could not clear blockage. Ordering door. ; ordrng 1 WR78X11643 (Freezer door), states that autho needed"
WASHER WHIRLPOOL WTW6120HW1 "Arrived on site for Hello recently the drum spinner in the washing machine has been very loud and the last three loads drains the water but does not appear to spin the clothes and they are very wet at the end of the cycle. Thank you for the assistance and coming out. Found capacitor was loose and laying on the floor making a knocking noise. Placed in diagnostics and got F7E1. Ordering a new control, capacitor, and screw that mounts the capacitor. Ran a DLMS calibration and got the F7E1 twice. Replacing the ACU should resolve the tachometer not reading correctly associated with the error code. ; ordrng 1 W11498804 (Control) and 1 W11395618 (Capacitor) and 1 WP489128 (Screw)"
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived onsite for unit not power on, upon arrival found unit fuse was open, even upon replacing fuse found control still didnt send voltage through machine. Job Completed."
DRYER MAYTAG MEDC465HW0 "Arrived on site for COMPLAINTNOTE:DRYER THE DRUMM IS SKIPING OUT OF BALANCE IS A MAYTAG, Removed drum and found a nut stuck in the felt. Removed nut and dryer is no longer making the noise. Had customers husband confirm the noise was gone. Dryer heating as designed. Job completed."
DISHWASHER KITCHENAID KDFE104HPS0
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to install previously diagnosed part. Removed control and I installed new control. Initially the fridge did not start cooling and the control would not advance. Reached out to tech support and was informed the fridge control will need to be programmed if a new control is installed. Entered Fridge Code (12) and completed programming. Fridge cooling as designed. Job completed.
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for COMPLAINTNOTE:WILL NOT DRY THE CLOTHES. Tested voltage at the wall and got proper voltage. Ran temps inside dryer and wouldnt get above room temperature. Tested thermal cutoff for continuity and it failed. Removed faulty thermal cutoff and installed new thermal cutoff. Dryer heating as designed. Job completed.
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site for washing machine not washing clothes. I inspected the unit and work area. I found error codes F7e5 shifter fault, f7e0 loss of power, f2e1 UI stuck key, F6E2 communication error. I ran the unit through a diagnostics test and I found the unit not spinning. I inspected the gearcase and found it leaking oil. . ; ordrng 1 W11455453 (Gear case)"
DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for Leaking line for dishwasher under sink. Found drain hose was damaged. Removed drain hose and replaced with new drain hose. No leaks detected after running through diagnostics and allowing dishwasher to drain. Job completed.
REFRIGERATOR FRIGIDAIRE FRS6R5EMB1 "Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the compressor and dryer. I found the low side in a vacuum and th height said at 75 psi. I gained access to the evaporator and found an ice ball on the cap tube and no frost anywhere. I removed the ice ball and found up dye at the cap tube. I evacuated the system and placed a measured charge into the system. I tested pressure and found the compressor building pressure appropriately. I am ordering the customer evaporator, sealed system, and authorization to complete the repair.; ordrng 1 5303918284 (Evaporator) and 1 Sealsystem (Sealed systen) and 1 Authorization (Authorization)"
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for No Power - Not Operating - Top Load Washer. Found valve (hot side) cracked. Washer would not power up. Tried entering diagnostics and still no power. Getting 120v at the wall and 120v at the control. Ordering new valve and control to complete the repair. ; ordrng 1 W11038689 (Inlet Valve) and 1 W11386637 (Control)
MICROWAVE WHIRLPOOL WML55011HS0 Arrived on site for microwave not heating. I inspected the unit and work area. I found the not heating. I inspected the capacitor and diode no found them good. I checked the magnetron and found it shorted out.
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer runs continuously non stop. Door switch working as designed. Customer stated they only use timed dry. Set to cool down and dryer would not turn off after ten minutes. Timer faulty. Removed timer and installed new timer. Set to cool down once again and after five minutes it shut off. Leveled dryer front feet to prevent dryer from rocking. Dryer heating as designed. Job completed.
RANGE WHIRLPOOL SF315PEKQ0 Arrived on site for OVEN NOT HEATING--BURNERS ARE WORKING. Found igniter lighting as it should but no gas coming in. Tested amperage at igniter and showed faulty. Removed igniter and installed new igniter. Oven lighting as designed. No gas leaks detected. Job completed.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived onsite for unit ice maker not operating, upon arrival found unit would call for water and turn but motor was very weak and struggle to turn cubes out. Ordering new ice maker,office to reschedule due to part availability.; ordrng 1 WPW10300022 (Ice maker)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for like a fan slowing down middle of fridge between section in the top. Found diffuser is knocking as it opens and closes. Ordering diffuser to complete the repair. Explained to customer that a noise from the diffuser is normal when it opens and closes to allow cold air to come into the fridge, but that theirs sounded a little abnormal. Returning with all parts ordered JIC. ; ordrng 1 W11164593 (Dampener Diffuser)"
WASHER MAYTAG MVWX655DW0 Arrived onsite for washer making grinding noise. Upon inspection I found the unit unplugged and filled with water. I plugged on the unit and it went into drain mode. After draining I ran a diagnostics cycle. I found the actuator has failed and making a grinding noise. Not moving. I also found evidence of gear case oil and the belt is shredding. the shifter but advised the gear case could very well need to be replaced.
RANGE KITCHENAID KSGB900ESS2 Arrived onsite for range that wont reach temp in the oven. Upon inspection I found the sensor showing good resistance. I found a stored error code for a stuck button on the UI. I verified voltage at the wall outlet. I put the unit in preheat a few times to make sure it would light and it did every time. I ran a last preheat and the unit got up to the set temp as designed. I instructed the customer to make sure they arent blocking any of the top vents when using the oven. I advised them to monitor the unit and let us know if the issue persists but as of now the unit working as designed. No gas leaks were detected during time of service.
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for washer leaking water. Upon inspection I found the units inlet valve was leaking. I replaced the valve and tested the unit on cold setting in able to test on hot due to hot valve at wall being damaged. The unit filled with cold water and otherwise worked as designed. No leaks were detected during time of service but I asked the customer to monitor the hot side once they get the valves fixed. Job complete.
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for squeaking noise when spinning . Found gearcase making noise . Ordering gear and cam kit . No water leaks detected at time of service. Please call to set return ; ordrng 1 W10721967 (CAM KIT ) and 1 W11423758 (GEARCASE )
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for missing parts on over range microwave . Found gill cover missing . Checked with claims department, part is not covered . No other issues with MW.; ordrng 1 W10845643 (GRILL COVER )"
WASHER KENMORE 796.4154921 Arrived onsite to install previously diagnosed parts. I removed the damaged bellow hosed and replaced with new. I tested the unit and no leaks were detected during time of service. Job complete.
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived onsite for ice maker not making ice, upon arrival found unit ice box fan intermittently running ordering new fan motor . ; ordrng 1 WPW10123444K (Fan blower jIC) and 1 WPW10308033 (Motor fan)"
WASHER MAYTAG MVWB835DW5 Arrived onsite for previously diagnosed parts. Upon arrival replaced lid and tested. Unit is now operating as designed. No signs of leaks. Jon completed.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher no cleaning the dishes properly. I inspected the unit and work area. I entered diagnostics nd found error code F5E1 door stuck.I ran the unit through a diagnostics cycle and found the pump weak. I inspected the spray arms, filter.I found no blockages. I spoke to the customer about replacing the pump and motor assembly.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for off balance loads . Ran diagnostics. During high spin unit would wobble a lot . Ordering gearcase . No water leaks detected at time of service. Please call to set return. ; ordrng 1 W11454734
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for PO code on . Found UI would not respond to any commands to remove PO code even after powering unit off . Replaced UI and powered back up . Will now respond to commands . Ran a diagnostics, all checked normal . No water leaks detected at time of service. Job complete"
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite to install previously diagnosed parts. I installed the main control and UI. I tested the unit and all functions are working as designed. No leaks were detected during time of service. Job complete.
DISHWASHER WHIRLPOOL WDF331PAHB0 Arrived onsite for dishwasher leaking and filling up with water on its own. Customer has to manually drain. Upon inspection I found the bottom right side of the gasket is torn. I found a stored error code of F6E4. I found the filter very dirty and the drain hose is missing the check valve which would cause the water to back fill into the tub. I ran the full diagnostics and all other functions passed. I could not recreate a leak at this time but explained that the unit backfilling from the sink could cause an over flow. I am ordering a drain hose straight (8269144A) hose check valve(WPW10545278) returning with other parts just Incase needed still. Office to R/S due to part availability. ; ordrng 1 8269144A (Hose straight) and 1 WPW10545278 (Hose check valve)