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Local Reviews
for Round Rock, TX

Rated 5.0 out of 5 stars based on 49 customer reviews

Map of Round Rock, TX

GREAT SERVICE! GREAT KNOWLEDGEABLE TECHNICIAN!




Jerry was fantastic! My JennAir fridge never ran well from the moment it was newly installed and Jerry's experience and knowledge helped him clear up all of the issues that 100% due to original build and installation oversights. Jerry saved the day on this!


Map of Round Rock, TX

Bet knowledgeable




Nice guy willing to educate me on my appliance.


Map of Round Rock, TX

Wonderful service!




Nathan did a wonderful job!


Map of Round Rock, TX

great service




terrific


Map of Round Rock, TX

Great Service




Jonathan did a great job explaining the issue and respecting our home. He was really nice and helpful. We always have great service with appliance express.


Map of Round Rock, TX

Excellent customer service





Map of Round Rock, TX

Excellent Service




Mike did a great job repairing our refrigerator and answered all our questions about maintaining it. He was prompt, courteous, and knowledgeable. Overall, a great experience.


Map of Round Rock, TX

Great job on a glass top replacement




Monday Nathan was able to accommodate my wishes with the time change of my appointment because he was going to be in the area for a while. Nathan was great; very polite, knowledgeable, fast and really pleasant to deal with. He discovered another problem while changing the top and immediately arranged an appointment on Friday to get the damaged part replaced. Friday it was another good experience when Lou came to do the change. He was done very quickly and he was very courteous providing great service. I can very much recommend both gentlemen; Nathan and Lou. They are great representatives of Appliance Express and the finest of their profession. Warranty Service.


Map of Round Rock, TX

Top notch experience and communicatoin




Communication throughout the process was excellent. Repair diagnosis was quick, work was professionally done.


Map of Round Rock, TX

Junia




Timely repair cooktop.


Awesome experience





Great service





Excellent Service




Mr Johnathan is nice friedly guy with immense knowledge and he educated me on the usage and gave very good tips on other appliances as well...thank you!


Super fast great technician




Jonathan was super fast and helpful had the issue identified and repaired in under 20 minutes. He even gave me a few maintenance pointers. I would highly recommend him again!


Great service





Chris




Great experience! Chase was fantastic. Very professional and extremely polite and knowledgeable. Thank you.


James




Technician is very knowledgeable and very good with customer service. Asset to your company


Answered questions for us unrelated to our service call




We so appreciated his advice as we have been stumped on how to care for some of our Whirlpool appliances. His knowledge was impressive! We will use him again!


Fabulous Service, Quality Expert Repair Service




We had a very positive experience from start to finish in attaining repair service for our double wall oven. Outstanding customer service interface at all levels. Efficient in obtaining parts and scheduling service. Repairmen very professional.


First class service




Jonathan was a 1st class professional. He answered all my questions and gave an excellent tutorial on the machine.


Great service




Great guy


Awesome Experience




The technician was very thorough and gave me great tips on my new appliances.


Amazing Service and Very Professional




Jonathan was very professional and arrived early within the small window of time I requested. Ice maker was fixed in less than 30 minutes. The customer service woman was very professional as well and very accommodating for my small window of time for the repair. Highly recommend these 2 individuals be recognized for their professionalism. Thank you! My refrigerator repair was covered under the extended warranty from Lowe's which I highly recommend paying for.


Butch




Tommy was great. He called before arriving to let me know he was on his way and called after to let me know the appliance was repaired and is working correctly.


Helpful tech!




Tommy was great! Very helpful!


Nathaniel B.

Nathaniel B.

Model WOD51EC0AS05, Arrived on call for oven temp not with in range, checked for error codes and found none,preheated ovens to 350 degrees, upper oven cut out temp is 401 , cut in is 337 degrees which is a average temp of 369 so calibrated upper oven -15 for a average temp of 354 degrees, lower oven cut out temp is 400 degrees, cut in temp is 337 degrees which is a average temp of 369 degrees which will calibrate lower oven -15 for a average temp of 354 when set at 350 degrees, no parts needed, call complete.

Near De Coronado Circle, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WRS315SDHM00, Arrived on call for inner door is warped and is not allowing the door to seal and gasket will not even go in channel of the door to seal, see pic, ordering freezer door and grey gasket freezer, office will reschedule with customer door orders take up to 6-8 weeks.

Near De Coronado Trail, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDF520PADB7, Arrived on call for dishes not drying, replaced control and heater element and checked operation know heater is pulling 8 amps on black wire at front bottom of dishwasher which is good, instructed customer on running hot water at sink before starting dishwasher and correct soap and rinse aid use and cleanings of dishwasher again, all checks good, call complete, no water leaks after repair.

Near E Palm Valley Blvd, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model JS48PPDBDA, Arrived on call for noise from unit and fridge and freezer not cooling, found compressor is bad has no heat exchange from discharge line and both compartments are at 95 degrees, also has noise coming from condenser fan motor, found that compressor is showing nla, will only charge the customer svc fee of 79.99 plus tax 6.60 which = 86.59, customer will contact whirlpool due to from entitlement shows a extended warranty and customer will reset up the call under the extended warranty psa look at entitlement has numbers for psa., found that sealed system parts are covered under manufactures warranty but noy labor, labor bi480 1,199.99, customer will contact whirlpool for extended warranty to see if labor and condenser fan motor can be covered under extended warranty. Office to reschedule with customer on extended warranty, customer will contact us when call is set up. Condenser fan motor WP61005323

Near Cliffside Cove, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDF320PADB3, Autho. WERPOEREPL1 ,Arrived on call for dishes not drying, found that heating element is coming on at 8 amps and then checked incoming water temp at sink and will not go above 110 degrees after running hot water for more than 5 min, customer to contact plumber to have water temp increase dishwasher must have 120 degree incoming temp, also customer must run hot water at sink before starting dishwasher and verified that customer is using the correct amount on soap and rinse aid, no parts needed, no water leaks at time of call, call complete.

Near White Wing Way, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model AGR5330BAS3, Arrived on call for range has dent on control panel, found dent on control panel see pic, installed control panel and all checks good, no gas leaks at time of call. Call complete.

Near Malta Cir, Round Rock, TX 78665
Mike C.

Mike C.

Whirlpool Range WFE525S0HV0 Arrived to find front right burner has a residue left on glass after using the burner. Using Affresh cooktop cleaner I was able to remove the residue. Advised customer to purchase Affresh cooktop cleaner to remove spots from glass. Unit checks good.

Near N Lake Creek Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WRF954CIHZ00, Arrived on call for open wire in door for mullion heater, replaced left door and ui due to damaged, checked operation and all checks good, call complete, no water leaks at time of call, call complete.

Near Glenmeadows Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model KDTE254ESS2, Arrived on call for unit leaking from the bottom of the door, checked for error codes and got 5-1 which is door stuck open error, door switch check good, no oher error codes found, found customer is using to much soap customer is on water softner which packs are to much soap, gave customer instruction to start with 1 table spoon of liquid and then reduce to 1 teaspoon if still sudsing and set rinse aid to 1 being customer is on water softner, also customer must run hot water at sink before starting dishwasher., no water leaks at time of call, call complete, no parts needed, instructed customer that customer instructs are not covered, collected svc fee only 108.24

Near Woodledge Pl, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDT920SADM2, Arrived on call for dispenser door not opening to dispense soap, found that dispenser door is opening and closing as it should but piece of the dispenser housing is broken off, called customer, dispenser 104.92, svc/labor dw295 159.99 which =264.91 plus tax 21.86 which =286.77, customer approved est. replaced dispenser and ran diag. No water leaks after repair, call complete, office has card on file for the customer, office will collect full balance of 286.77, called office and spoke to sarah

Near Cascada Lane, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MVWX655DW0, Arrived on call for unit does not complete cycle, checked for error codes and got f8 e1 which is for a long fill no fill which was the only error, found water turned off on cold completely and hot water was only turned on 1/4 inch turn, turned hot and cold water on and ran auto test and know unit is filling properly on hot and cold water and it ran all test checked good,, no water leaks at time of call, only charged customer svc/ fee of 99.99 plus tax 8.25 which = 108.24, no water leaks at time of call, call complete.

Near White Oak Loop, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model ADB1400AGW1, Arrived on call for lights on control work but all it does is hmmm when starts cycle, found no water going to the unit valve is humming but no water to valve , removed the supply hose from dishwasher and not getting any water from the shut off under sink, customer will need to contact land lord to have plumber replace shut off under sink, no parts needed, call complete.

Near Charrington Dr, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model WRS325FDAM04, Unit has a 1 year extended warranty through builder, fridge came with the home, Arrived on call for none of the interior lights work, found 123 ac volts to led flat from yellow to white but light not coming on so replaced led flat and interior lights came on but freezer led had some led not working so replaced led in freezer all lights are working know 1 of the led taprd was not used that was preordered, all checks good, no water leaks at time of call, call complete.

Near De Coronado Circle, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WFG505M0BS3, Arrived on call for interior oven light does not always work, found bad contact in light socket and has 123 ac volts to light bulb but light is still not coming on, customer to purchase new light bulb, call complete.

Near Clary Sage Loop, Round Rock, TX 78665
Lou S.

Lou S.

arrived on site to inspect drying not heating. Upon further inspection, I found that the element was not working. I verified ohms at the element and then found that the connection wire was badly damaged and will need to be replaced. Also found that the connector on the element was damaged as well from the wiring harness burning out. I inspected the control and found that the start button housing was broken and duct tape was being used to hold it in place. Office to order wiring harness and start device and schedule return service. I will return with pre-diagnosed parts except for the door switch.No lint observed during service.

Near Ashmere Loop, Round Rock, TX 78681
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered parts. Removed and replaced both tracks and installed new stops. Tested unit and unit tested good. No water leaks observed during service.

Near Ashmere Loop, Round Rock, TX 78681
Lou S.

Lou S.

Near Ashmere Loop, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WDF520PADB7 ,Arrived on call for dishes not drying, found no error codes but heater is not coming on has 123 ac volts to element but not heating amp draw on black wire at front of dishwasher was less than 2 amps when on heat cycle, being that error code did not show will use control on return and element will order it, Skyped office parts and talked to sarah and will reschedule for 5/18/18

Near E Palm Valley Blvd, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WDF520PADB7, Arrived on call for dishes not drying, found no error codes but heater is not coming on has 123 ac volts to element but not heating amp draw on black wire at front of dishwasher was less than 2 amps when on heat cycle, being that error code did not show will use control on return and element will order it, Skyped office parts and talked to sarah and will reschedule for 5/18/18

Near E Palm Valley Blvd, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model MSD2651HEW, Arrived on call for icemaker ice cubes are to large and not able to dispense ice, icemaker did not over fill so valve is not needed no ice buildup in fill tube to ice maker water in floor that froze prior was due to drain was frozen, installed icemaker , customer to dump first batch of ice and then use from then on , instructed customer ice cubes will be smaller in thickness which is normal., no water leaks at time of call, call complete.

Near Bluebonnet Dr, Round Rock, TX 78664
Clif L.

Clif L.

Whirlpool refrigerator GI5FSAXVY01. Arrived on site to replace start device for refrigerator compressor. Replaced part and tested unit. Found all is functioning properly at this time. Unit was not hooked up to water at time of service.

Near Wood Springs Ln, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model MSD2542VEW00, Arrived on call for no cool complaint, replaced compressor and valve and dye drier and pulled vacuum for 20 min and held for 15 min and charged system with 5.00 oz and compressor amp draw is 1.3 amps and dropping and is getting good heat exchange and temp is dropping in freezer and low side pressure is +1 which is good, customer to allow the unit to run for 24-48 hours for proper cooling, unit is not connected to water, call complete.

Near Roberto Clemente Ln, Round Rock, TX 78665
Jonathan  S.

Jonathan S.

Whirlpool range model #WFG515S0ES1. Not maintaining correct temperature.

Near Minerva Cove, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model KDTE254ESS1, Autho. KEFUEEFEPL1, arrived on call for dispenser cracked and key pad has some functions not responding and led for main control not lighting and tine row rusting, installed all parts that previous tech ordered and ran all functions and no error codes, all checks good, call complete, no water leaks at time of call. Also instructed customer on soap and rinse aid use and to go away from pack soaps, go to liquid 1 table spoon to 1 tea spoon and rinse aid set to 1, call complete.

Near Chino Valley Trail, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model NED4655EW1, Arrived on call for unit will not cut off and dryer is not heating, found dryer timer had power to it but not advancing, replaced timer, then found unit not heating and found loosing voltage to heat cycle due to bad contact in outlet and also dryer wall vent is restricted , customer to contact apartments office and they will need to contact a electrician to have outlet replaced and dryer wall vent cleared, instructed customer not to run dryer until wall vent is cleared due to this is a fire hazard, call complete.

Near A.W. Grimes Blvd, Round Rock, TX 78664
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# WRF540CWHZ. Leaking water at dispenser.

Near Parkside Pkwy, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.

Near Mantalcino Dr, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model WRV986FDEM01, Arrived on call for both compartments not cooling properly and found freezer not defrosting , found main control not sending voltage to the defrost heater prior ordered heater just incase needed and used rf motor assem due to damage due to ice and replaced the led power supply board due to complaint of lost all interior lights and also replaced freezer light switch due to broken, customer to allow for 24-48 hours for proper cooling, all checks good, call complete. Also polarity is correct at the outlet but found breaker is a gfi, instructed customer that unit can not be on a gfi or. Ark fault breaker it must be on a standard 120 ac 20 amp breaker, customer to contact builder.

Near Mantalcino Dr, Round Rock, TX 78665
Jonathan  S.

Jonathan S.

Whirlpool refrigerator model# WRS325FDAM02. Not dispensing water.

Near Santa Cruz St, Round Rock, TX 78665
Nathaniel B.

Nathaniel B.

Model MSD2651HEW, Arrived on call for freezer has ice buildup, and dispenser not dispensing barley any ice, found that ice buildup was in bottom floor of freezer due to unit not draining, cleared drain tube and unthawed drain in freezer and know unit is draining as it should, as for barley any ice dispensing is due to ice maker cubes are about 1 inch thick which is to large, will order water valve and ice maker due to posable over filling and or ice-maker keeping valve energized to long, Skyped office parts and talked to jordan and will reschedule for 5/15/18

Near Bluebonnet Dr, Round Rock, TX 78664
Nathaniel B.

Nathaniel B.

Model DU810SWPU3, Arrived on call for dishwasher not draining, found knock out from garbage disposal was not removed, removed it know unit is draining also found pump motor assem is leaking replaced pump motor assem. And all checks good, no leaks after repair, call complete.

Near E Mesa Park Dr, Round Rock, TX 78664
Mike C.

Mike C.

Whirlpool dishwasher DU810DWGU1 Arrived to install new detergent door spring. Checked operation and unit checks good.

Near Round Rock, TX 78664
Jerry C.

Jerry C.

JFX2897DRM00 Arrived to instal previously diagnosed and ordered part. I removed the ice maker housing and found the front left housing hook was not engaged and ice mass had built up above the housing, increasing the gap above the housing. I replaced the adapter and correctly seated and installed the ice maker housing. Contact of the ice bin gasket to the fascia was badly gapped, up to 1/4 inch. The left door lower hinge was drooping and after correcting, the gasket gap was corrected. I sealed excessive drain line gapping in the lower unit area and then squared and leveled the chassis. I sealed gapping within the door openings, noting the lower border of the fc door had excessive gapping. Operational test good, no leaks observed during service.

Near Hidden Glen Dr, Round Rock, TX 78681
Nathaniel B.

Nathaniel B.

Model WRV986FDEM01, Arrived on call for freezer and fridge not cooling and buzzing noise coming from ice maker area, found that freezer is at 15-26 degrees on product and the fresh food is at 37 degrees but water in floor of fresh food found drain frozen so unfroze it and is draining know and sealed around drain tube in compressor area, also customer had complaint of power was lost to unit to were nothing was running not just the lights, also found that freezer is not defrosting found defrost heater not coming on when forced on and bimetal is closed will order the freezer defrost heater and freezer light switch due to damaged, office will reschedule with customer., no water leaks at time of call.

Near Mantalcino Dr, Round Rock, TX 78665
Mike C.

Mike C.

Amana microwave AMV2307PFS0 Arrived to find interior light flickering when the door is opened and not always starting a heating cycle. Found door switch assembly bad. Installed new switch assembly and checked operation, checked good.

Near Leonardo Dr, Round Rock, TX 78665