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for Round Rock, TX
Knowledgeable and Efficient Repairman
Nancy - Round Rock, TX
The young man who repaired my appliances was very knowledgeable, knew what he was doing, very efficient, and an all-around good person.
Robert - Round Rock, TX
David knows his stuff. I really appreciate the honesty so we know what’s happening.
Eleanor - Round Rock, TX
Quick & knowledgeably knew the problem.
Overall Very Good
Cris - Round Rock, TX
Cooktop repair - Awesome
Sandra - Round Rock, TX
I would recommend Appliance Express for your repair needs!!
Richard - Round Rock, TX
Robert - Round Rock, TX
They got here and got the job done very happy with their service
Michael - Round Rock, TX
Another positive experience with Appliance Express! They are consistently professional and efficient...and always friendly.
Did a great job!
Gayle - Round Rock, TX
This is service thru my American Home Shield & he did a great job at looking at my dryer & fixing it!
Great service, friendly and efficient.
Paula - Round Rock, TX
Very knowledgeable. Very clean and quickly got the job done.
Jason - Round Rock, TX
I love Appliance Express
Michael - Round Rock, TX
This is the most efficient, fair, and professional service company that we have ever dealt with! We have used AE multiple times through the years and plan on continuing to do so.
Very Professional and Courteous
Mary - Round Rock, TX
Happy with the warranty repair on my washer. Andy was knowledgeable and kind.
Wallace - Round Rock, TX
Diligent, Thorough and Personable Service
Stephen - Round Rock, TX
David, was very personable yet very professional in researching the problem and finding resolution to the cause of our 17 y.o. GE fridge not cooling properly. He was persistent in finding the wiring map to the unit and testing out all the various parts. Turned out the root of the problem was the main control board - it was no longer communicating to the defroster, which created a wall of ice, restricting air flow. He came prepared by already having parts on hand which was a value-add in bringing the unit back to functioning properly and good as new. This is the 2nd time calling on Appliance Express. The first time was for our dryer - we were satisfied with the service provided then thus called this second time. Appliance Express is our vendor of choice going forward.
Cordell - Round Rock, TX
B - Round Rock, TX
The ovens were setting the time b themselves. Applicance express fixed them and did the necessary replacement, all while wearing a mask, gloves and keeping us safe
Danny - Round Rock, TX
Great service , quick and precise.
Just didn't care
Steven - Round Rock, TX
Repair was totally unacceptable and not representative of appliance express experience in the past.
Elizabeth - Round Rock, TX
James - Round Rock, TX
Laura - Round Rock, TX
Knowledgable, efficient and polite service.
John - Round Rock, TX
The service call was to replace the compressor in my refrigerator. Techs were on time, worked efficiently and were very pleasant to deal with.
Excellent service, as usual
Michael - Round Rock, TX
Appliance Express is always professional, courteous, and efficient. Thanks!
Cordell - Round Rock, TX
Service man replaced the box that holds the ice. But It still do not come out of the frig whenever you try to get ice out.
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on sit to replace the freezer drawer. I found the old drawer had a scratch on it. See so quick pic. I replaced the damaged drawer with a new one. The new drawer did not come with a name plate. The customer would like to have the name plate either dropped off to him or shipped directly to him. Name plate W10876598. Job complete.; ordrng 1 W10876598 (nameplate)
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. I inspected the unit and work area. I found the bellow is has two large tears on the left side. I followed service pointer #W11436352, and replaced the bellow and the acu. I ran the unit through diagnostics cycle. Unit operated as designed no water leaks detected. Job complete."
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for range front right burner not lighting properly. I inspected the unit and work area. I adjusted the valve stem and the unit still wouldn’t light properly. I replaced the burner head. And it still toke some time to light. I am ordering the right front orfice WPW10347414 to complete the repair..; ordrng 1 WPW10347414 (spud-orfce RF)
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for water dispenser making a noise. I tested the unit and found all valves making a chattering noise. I inspected the water line to the fridge and found high water pressure. I turned the pressure down at the wall valve. I tested the unit and the chattering in the valves stoped. No water leaks detected. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sit for water filter not resetting. I gained access to the water filter and inspected the filter and filter housing, all appears good. I’m tested the filter switch, and it opens and closes like it’s supposed to. I checked the Irving diagram and tested voltage for the filter switch from p1-1 to p2-4 diagram showing it’s supposed to be 115v when filter removed and it is only getting good 70v. I am ordering the hv control WPW10675033, and returning with the UI control just in case.; ordrng 1 WPW10675033 (cntrl-elec)"
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite and found clogged Evap p drain. Cleared drain and repaired refrigerator drawer. All checks good. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not making ice. Upon arrival customer informed me that unit will not make ice on its own but does when put on fast ice. Tested and inspected unit and found FC temperature setting was not at recommended setting making FC not as cold as needed to make ice. Reset FC temperature.
WASHER AMANA NTW4516FW3 Arrived on site for washer cycles not advancing. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL WOS31ES0JS00 Arrived onsite and replaced thermal fuse due to short and restored oven function. All checks good. Unit is now operating as designed.
WASHER MAYTAG MVWB765FC3 Arrived on site for washer not having full options on UI. I installed a new control and tested the unit. Unit is operating as designed. During the normal wash it is designed to be more efficient with a high spin for is clothes. Job complete.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to install previously diagnosed parts to resolve intermittent breaker popping. Installed new harness and spark module. Retested unit after and found no further breaker popping. If issue persists customer will need to contact an electrician to have wiring and outlet checked, as there is no control in this unit, just harness for spark module. Call complete."
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Arrived on site to install and sell a water filter. I showed the customer how to remove the old filter and install the new one.
DRYER MAYTAG MEDC215EW1 "Arrived on site to install previous diagnosed parts. I could not get the blower wheel loose from the motor I am ordering the blower wheel WP694089, and blower housing WP8577230 to complete th repair. Please place customer on cancelation list for sooner service. ; ordrng 1 WP694089 (wheel) and 1 WP8577230 (housing)"
DISHWASHER WHIRLPOOL IUD7555DS3 "Arrived on site for dishwasher not closing properly. I inspected the unit and work area. I replaced the strike and still found the same issue. I gained access to the inner panel and inspected the hinges, I found the door and hinges misaligned. I removed and reinstalled the hinges, and realigned the door. I tested the door operation. The door is now remaining closed every time and is latching as designed. Job complete. No water leaks detected."
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to diagnose refrigerator with over temp alarm. Performed diagnosis. Found unit has no frost pattern on evaporator, but a large ice ball in the top left hand corner of the Evap. Unit will need sealed system repair to resolve leak. Performed sealed system checklist. Ordering sealed system parts for unit, office to reschedule with sealed system tech.; ordrng 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
WASHER LG WT1101CW "Arrived on site for washer giving an LE error code. I inspected the unit and work area. I tried to start the washer and it appeared the clutch would not switch or engage properly. I could not get the unit into diagnostics. I am returning with washer clutch 4681EA1009C, and housing assembly AEN73131403 just in case. I will need to call LG techline to properly diagnose the issue. ordrng 1 4681EA1009C (WASHER CLUTCH ) and 1 AEN73131403 (HOUSING ASSEMBLY )"
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onsite for a refrigerator not cooling properly in the RC. I tested the FC temp and found it at 4 degrees. I found the RC evaporator completely frozen up. I found the thermistor on the evaporator and in the RC both reading incorrectly. I found the GF2 control with the 6.0.0. Software version. The GF2 control and the RC evaporator cover will need to be changed. The tenant has no way to defrost the unit because it’s his only refrigerator so we will need to defrost the coil.; saved tckt
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the evaporator without a frost pattern and the compressor and compressor ran was running was running. The system will need a sealed system repair to complete. I am ordering a UV dryer WPW10143759, access valve W10913906, evaporator W10858281, and compressor W11125124, 2 hours and sealed system tech. Office to reschedule.; ordrng 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor) and 1 WPW10143759 (dryer)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed part. I installed the transformer and still the lights didn’t come one. I removed the microwave control and replaced new. I replaced the interlocks as well and powered the unit back on. The unit operated as designed. I explained to the customer the the unit needs to be connected to WiFi, or the unit will start to not work properly. Customer stated they will have their son come over and get the unit setup for them. They didn’t have the information needed to set it up. Job complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher no loop in drain line and door not closing properly. Tested and inspected unit and found issue with door strike. Removed failed part and replaced with new from service stock. Added loop in drain line hose. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site to install previously diagnosed parts. Removed failed lid, hinges and screws. Found top not needed. Found hinges under top loose. Tighten and tested unit. All operations are normal. No water leaks present at time of service."
DRYER FRIGIDAIRE LEQ7000ES0 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for left front burner not igniting. I inspected the unit and work area. I found 6 out of 8 screws holding in the burner heads heavily corroded. I cleaned off the burner head not working with a wire brush and it still would not ignite. I explained to the customer I order to change the burner head I would have to remove the screws and with them being corroded this bad there is a chance they will break inside the orfice holder. If that happens the orfice holder and screws will need to be replaced. She said ok. I attempted to remove the screws and they snapped at the head. I told the customer what happened. I explained there is a very good chance that the other 4 may do the same thing and at that point the orfice holders will have to be replaced.
WASHER MAYTAG MHW6630HW0 "Arrived on site to install previous diagnosed parts. I installed a both valves new. I found the hoses for the valves placed to far up the inlets for the dispenser. I replaced the hoses and seated them properly. I ran the unit through a test cycle, and the unit operated as designed. No water leaks detected. Job complete."
WASHER MAYTAG MHW5500FC0 "Arrived on site for washer tripping breaker. I inspected the unit and work area. I found the unit on an arch breaker see so quick pic. I put the unit into diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and unit operated as designed. I called Techline sr# 7727526389 spoke J.K. I advised tech line of the situation. Techline recommended the unit be a normal ground break not an arch of GFCI breaker. Techline recommended not to replace any parts today, as it will not fix anything since there are no fault codes in the system, and the unit ran through diagnostics with no issues. Job Complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not drying dishes. I inspected the unit and work area. I found no fault code. I ran the unit through diagnostics. Unit operated as designed. Heating element came on and drew proper amperage. I found the customer washing a lot of plastic items. I explained proper loading procedures. Unit is operating as designed. No water leaks detected.
RANGE KITCHENAID KSEB900ESS3 Arrived on site o install previous diagnosed parts. I gained access to the light assembly and replaced new. Both oven lights are coming on.
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for a refrigerator that is making a grinding noise when the left door is opened. I found the doors very uneven. I found the noise coming from the chassis when the left door is opened and closed. I adjusted the front rollers to get the doors even and the unit level. I tested the doors and they are both quiet and working as designed. Call complete.
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived onsite for a microwave that is still giving an F6E8 error. I found the unit with the F6E8 error stored. I found the microwave cavity light not working. I erased the error and after a few minutes the error came back. I erased the error and tried the oven and the code reappeared and made the oven cook cycle fail. The F6E8 is not listed on the tech sheet. After looking at the electrical schematic I found the only things both units have in common are supply power, the filter board, and the UI. I had proper voltage thru the filter board. I replaced the UI and tested the unit. The microwave and the oven were both working as designed.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for washer not draining. I spoke with the customer and she stated the problem happens intermittently. I tested the drain pump and found it draining properly. I replaced the control and drain pump to fix the unit. I ran the unit through a test cycle. It operated as designed, no water leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHB01 "Arrived on site for diffuser making noise and the fresh food section freezing produce. I tested the diffuser and could hear a clicking noise coming from it. I replaced the diffuser with new and retested, no noise could be heard. I found the fresh food thermistor out of range and replaced with new. Customer wants to purchase the water filter EDR1RXD1 and the fresh flow filter(parts research). I could not find that filter on the parts break down. I am sending it to parts research.; ordrng 1 EDR1RXD1 (water filter)"
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site install previously diagnosed part. Removed failed part and replaced with new. Tested unit and unit is not filling with water.No water leaks present at time of service.; ordrng 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (CUSTOMER WANTS SM) and 1 W10585391 (valve) and 1 WP2310169 (harness) and 1 WPW10226156 (cntrl-elec) and 1 WPW10548509 (sensor)"
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer timer not working and the breaker is still being tripped. I replaced the timer and ran the unit I could not get the unit to tip the breaker. I am returning with the motor and the heating element to complete the repair.; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater)"
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer error code and sparking. Tested and inspected unit and found failed console and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to diagnose a cooktop they had occasional yellow flame and regularly pops the breaker. Performed diagnosis on unit. Found flames working healthy and no sputtering. Was unable to reproduce the breaker popping at this time, but it does happen often. Ordering wiring harness and returning with spark module. Advised customer to run cooktop on an extension cord to see if breaker still pops.; ordrng 1 W10868535 (harns-wire)"