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Local Reviews
for Rogers, TX

Appliance Express Rated 3.7 out of 5 stars based on 3 customer reviews

Map of Rogers, TX

Dishonest and poor service




Review of Appliance Express

Bad service falsified invoice.


Map of Rogers, TX

Glad to have my refrigerator back!




Review of Appliance Express

I had to wait longer than I hoped, but all the staff I came into contact with were professional, friendly and helpful!


Map of Rogers, TX

Great service




Review of Appliance Express

Very friendly and knowledgeable. Had washer running in no time.


Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to replace gasket and found gasket was not the correct size. Spoke to SR and she is starting a research inquiry into the part number due to wrong Gasket being sent. Office will need to contact customer about reschedule date once parts become available.; ordrng 1 241786008 (gasket frz)

Near Reeds Lake Rd, Rogers, TX 76569
Al R.

Al R.

WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete

Near Knob Hill Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that is still frosting up in the freezer section. Inspected unit and work area. Found door gasket not completely aligned on the door and causing more frost buildup on the side of the freezer. Reformed gasket and used silicone to seal up Heather holes along the liner. Advise customer to wait 24 to 48 hours to see if Rossville dad continues and if further issues persist, will need a new gasket. Unit is working as designed. Call complete."

Near Reeds Lake Rd, Rogers, TX 76569
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site and replaced previously ordered gasket.Installed and advised customer to limit opening the door for approximately 24/48 hours to give gasket time to form to freezer cabinet.Job complete

Near Reeds Lake Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found light frosting occurring at the top right corner of the freezer section. Checked gasket and gasket appear to be closing all the way around the freezer section. Found minor holes in the top right part of the liner where the door seals. Used silicone to seal off edges and door and tested unit. Unit appears to be working as designed. Call complete.

Near Reeds Lake Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site for her that’s not cooling. Inspected unit and work area. Customer advised that the freezer was calling but that the refrigerator was not. Found freezer section overly full and having a hard time circulating air. Removed freezer evaporator cover and found ice build up over the air tower holes leading down to the refrigerator. Removed ice blocks and tested unit. Refrigerator section began to cool. Unit is working as designed. Advised customer of how to avoid this for the further. Call complete.

Near East Gulf Avenue, Rogers, TX 76569
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB835DW3 Arrived on site for washing machine that is not starting a cycle. Inspected unit and work area. Placed in service diagnostics and then the unit powered off. I tested voltage at the wall and found the unit receiving 3 V from hot to neutral (customer has a two prong outlet with a 3 to two prong converter). I tested the outlet using a vacuum and found the vacuum staying on for 30 seconds without tripping the outlet. Spoke with MS and was advised to replace the control and console. Replaced both and placed unit in service diagnostics. Ran an auto test and lid lock switch had a hard time locking the lid. Placed unit in service diagnostics again and found the unit showing an F5 E1 code. Replaced lid lock assembly and tested unit. Unit ran as designed. Unit did power off by itself again when putting in my screws. Placed unit in service diagnostics and found an F7 E0 (loss of power). Advised customer that she may have an intermittent voltage issue. Advised her to conta

Near N Milam St, Rogers, TX 76569
Al R.

Al R.

WASHER MAYTAG MVWB835DW3 Arrived to inspect washer not starting.Customer stopped me short of the laundry room and told me the unit now works.I put the unit into diagnostics test mode and unit had a F5E1 Lid switch fault Lid not open and a F2E1 stuck UI.I cleared the fault codes and ran diagnostics test mode and unit tested as designed.No parts needed. I also ran test 52 Load calibration cycle.All water lines were dry at the end of service.Customer satisfied.Job complete

Near N Milam St, Rogers, TX 76569
Clif L.

Clif L.

DRYER WHIRLPOOL MEDC465HW Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found internal short in electrical outlet on wall. Homeowner will need an electrician to replace outlet to complete repair.

Near Post-Oak Ave, Rogers, TX 76569
Jonathan M.

Jonathan M.

FREEZER KITCHENAID KRFF507ESS00 Arrived on site for refrigerator that had a warped seal. Inspected unit and work area. Found gasket warped around the top edge. Replaced gasket and tested unit. Unit is working as designed. Call complete.

Near Hunt Hill Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FC3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, spin basket, washer, and gear case and re-assembled unit. Tested unit in an auto test and unit ran as designed. Calibrated unit and call complete."

Near Sypert Branch Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

FREEZER KITCHENAID KRFF507ESS00 "Arrived on site for refrigerator that is frosting up in the freezer and has a crack in the liner on the bottom. Inspected unit and work area. Gasket was torn and liner had several major cracks on the front lip on the right hand side. Defrosted unit, removed ice chunks from freezer, and removed all shelving. Dried interior of freezer around cracks and sanded down rough edges. Used repair kit and replaced gasket and tested unit. Unit is working as designed. Call complete."

Near Hunt Hill Rd, Rogers, TX 76569
Al R.

Al R.

FREEZER KITCHENAID KRFF507ESS00 "Arrived to inspect frost underneath the freezer compartment drawer.Found an excessive amount of frosted ice buildup inside freezer section.Melted the ice, cleaned the sticky substance from cabinet to allow the door to seal to the cabinet.

Near Hunt Hill Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FC3 "Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Removed stator, rotor, and agitator. Attempted to removed gearcase and was unable to. Removed basket and found the inner shaft of the basket had stripped and was stuck on the gearcase. I called Techline and spoke to Ed SR# 7728052469. He advised to replace the tub, basket, gearcase, washer, and then test the unit to ensure full repair. Ordering washer and outer tub. Office will need to contact customer for reschedule date when tub becomes available. ; ordrng 1 W11032711 (washer) and 1 W11219115 (OUTER TUB)"

Near Sypert Branch Rd, Rogers, TX 76569
Clif L.

Clif L.

RANGE MAYTAG MVWB765FC3 Arrived on site to install previously ordered parts for washer. Upon inspecting unit found in her basket broken and not attached to driveshaft spline properly. Inner basket will need to be replaced to complete repairs..; ordrng 1 W10811957 (spin basket)

Near Sypert Branch Rd, Rogers, TX 76569
David S.

David S.

RANGE MAYTAG MVWB765FC3 "Arrived on site fo washer not locking and completing the cycle. I inspected the unit and work area I found fault code F0E3,F7E9,F0E5. I ran the unit through a diagnostics cycle. I found the unit stopped on step 18 and timed it’s self out. I am ordering a gear case W11393685, stator W11195971, slider W10734521, clutch W10754448, and rotor W11260238 to complete the repair. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W11260238 (rotor) and 1 W11393685 (GEAR CASE)"

Near Sypert Branch Rd, Rogers, TX 76569
Wesley P.

Wesley P.

DISHWASHER GE GDF565SSN0SS Arrived onsite and found unit sensor faulty and allowing unit to run overtime because it was not judging clarity properly and had factory defect. Replaced sensor and reset unit. All checks good. Unit is now operating as designed.

Near Knob Hill Rd, Rogers, TX 76569
James C.

James C.

REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 5.75oz 134a. Tested operation and found unit working properly. Job complete"

Near Wedel Cemetery Rd, Rogers, TX 76569
Al R.

Al R.

RANGE GE JB860SJ9SS Arrived to inspect range burning food.Used my temperature sensor and unit read 10 degrees higher.I calibrated the unit and unit tested as designed.Job complete

Near Knob Hill Rd, Rogers, TX 76569
Al R.

Al R.

REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived to inspect ice maker and temperature concerns.Found the freezer temperature was 70 and refrigerator temperature was 70 as well.Accessed the compressor and found it warm and running. The condenser fan motor was also running.There is no ice production due to unit temperatures.Ordering compressor, access valve and dye drier.Office to reschedule with customer for soonest possible appointment.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (ACCESS VALVE (RESEARCH)) and 1 W10779331 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER) and 1 WPW10239732 (EVAPORATOR )"

Near Wedel Cemetery Rd, Rogers, TX 76569
Al R.

Al R.

WASHER MAYTAG MVWB865GW1 Arrived to inspect washer not completing cycles. Diagnostics tested unit and found the latch was defective. Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete

Near Harrison Ave, Rogers, TX 76569
Al R.

Al R.

DISHWASHER GE GDF565SSN0SS Arrived to inspect dishwasher not staying on. Ran diagnostics test mode and discovered the power plug at the control wasn’t seated properly into the control.Fixed the issue and ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.

Near Knob Hill Rd, Rogers, TX 76569
Jonathan M.

Jonathan M.

WASHER GE GFWR4805F1RR Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced fan housing and tested unit. Unit is working as designed.

Near Sun Cir, Rogers, TX 76569
Jonathan M.

Jonathan M.

DRYER GE GFDR485EF1RR Arrived on site for dryer that had a burning smell. Inspected unit and work area. Remove front panel of dryer and found belt partially melted. Replaced belt and tested unit customers advised that the burning smell was going away. Call complete.

Near Sun Cir, Rogers, TX 76569
Dylan  T.

Dylan T.

WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was washing machine wouldn’t add any water into it found it had a bad water valve replaced a part ran the unit everything worked as designed all lines are dry

Near Reeds Lake Loop, Rogers, TX 76569
Al R.

Al R.

RANGE KITCHENAID KGCU467VSS02 Arrived to inspect gas cooktop with front center burner issues.When turned on the front center burner ignites with a huge flame.I discovered there is NO orifice in the center burner.Customer will call office with correct model and serial number and a return service date.I photographed the unit and the issue.UNABLE TO CONFIRM MODEL AND SERIAL ON THIS DATE.; ordrng 1 RESEARCH (NEEDS FRONT CENTER ORFICE )

Near County Rd 116, Rogers, TX 76569
Dylan  T.

Dylan T.

DRYER WHIRLPOOL MEDC465HW Arrived on site customer complaint was dry we’re not heat properly found the power cord not plugged in all the way we are just the dryer ready and everything else work great

Near W Post Oak Ave, Rogers, TX 76569
Dylan  T.

Dylan T.

MICROWAVE MAYTAG MMV4205DS0 7726292122Arrived on site customer complaint was microwave door was broken call the warranty company they said any pictures of the door to see if it’s covered or not took several pictures of the microwave door to upload to the warranty company if it is approved customer needs to be called reschedule; saved tckt

Near N Milam St, Rogers, TX 76569
Arthur B.

Arthur B.

RANGE AMANA ACR4303MFW3 Arrived onsite for tenant complaint of range getting error code F1E0 error and oven not coming on. Confirmed error code F1E0 (Internal Board Error).

Near Paul St, Rogers, TX 76569
Joel G.

Joel G.

OVEN MAYTAG MER8700DS1 "Arrived on site for oven not reaching temp. Found an open bake element, replaced and verified temps. Verified operation."

Near N Milam St, Rogers, TX 76569
Joel G.

Joel G.

DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Found open hi limit thermostat. Replaced and verified proper cycling temps. Informed customer to get venting system cleaned before using dryer and informed them of regular venting cleaning and fire hazards.

Near N Twilight St, Rogers, TX 76569
Al R.

Al R.

WASHER MAYTAG MVWB765FW2 Arrived to inspect washer making noise. Service tested the unit and discovered the latch was defective. Removed and replaced the latch.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.

Near N Milam St, Rogers, TX 76569
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE LFSS2612TD Arrived to install previously ordered part. Removed and replaced the freezer door gasket. Heated the gasket for proper functionality. Customer told to leave the fc door closed for a few hours after instillation.

Near N Milam St, Rogers, TX 76569
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE LFSS2612TD Arrived to inspect refrigerator with excessive frost buildup in freezer section. Confirmed the complaint and removed and replaced the defrost thermostat. Reassembled unit and unit tested as designed.ALL WATER LINES WERE DRY AT THE TIME OF SERVICE.JOB COMPLETE.

Near N Milam St, Rogers, TX 76569
Arthur B.

Arthur B.

WASHER MAYTAG MVWC416FW0 Arrived onsite for customer complaint of top load washer not draining and making grinding noise. Ran diagnostics and found error code F9E1 (Long Drain). Removed rain pump and found motor seized. Replaced drain pump. Reassembled and ran calibration. Unit completed. All water connections were dry at time of service.

Near County Rd 101, Rogers, TX 76569
Arthur B.

Arthur B.

MICROWAVE GE JVM6175SK2SS Arrived onsite for dealer complaint of MW door crack on bottom when installing unit. Builder advised of unit door was cracked upon unboxing of unit. Unit was installed 1/4/19. Unit is in new build house. Advised builder that GE must approve door. House closes end of the month. OF will be in contact.; ordrng 1 WB56X30297 (MW DOOR SS)

Near Knob Hill Rd, Rogers, TX 76569
Steve C.

Steve C.

DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit is making a loud noise. Disassembled the unit and found the pulley came off. Readjusted the pulley back to the belt and assembled the unit. Tested the unit and unit works properly. Advise customer to clean air vents every six months.

Near N Twilight St, Rogers, TX 76569
Thomas L.

Thomas L.

COOKTOP JENN-AIR JGD3536WS01 "Arrived on site for front two burners not working properly. Removed and replaced new burners and igniter. Unit tested properly as designed, no gas leaks detected."

Near New Colony Rd, Rogers, TX 76569
Jerry C.

Jerry C.

COOKTOP JENN-AIR JGD3536WS01 JGD3536WS01 Arrived for ignition issues. I found both the front left and front center burner electrode mounts requiring replacement. The hardware was corroded and the assemblies will require replacement. No gas leaks detected during service. ; ordrng 1 74007735 (burner asy) and 1 74007736 (burner asy)

Near New Colony Rd, Rogers, TX 76569
Arthur B.

Arthur B.

WRF767SDEM01 (Dual Evaporator French Door Refrigerator) - Arrived onsite to install parts to dual evaporator French door refrigerator. When arrived,customer had unit fully defrosted and cleaned out. Removed RC evaporator cover, thermistor and damper. Installed new replacements. Verified thermistor is placed in proper location. Reassembled. Powered unit on. Good frost pattern began forming. Advised customer to wait 24 hrs before placing items back in unit. All water connections were dry at time of service.

Near Sun Cir, Rogers, TX 76569
Arthur B.

Arthur B.

Near Sun Cir, Rogers, TX 76569
Dona W.

Dona W.

Arrived on site for f51 and SD error code, found bearing shaft stuck to basket, clothing became lodged between seal and bearing not allowing for basket to break apart from basket, had to completely pull basket and tub due to not being able to pull basket off of bearing. When old bearing removed some plastic from tub were attached and tub was very thin near bearing housing but replaced Replaced bearing kit, checked for water leaks and found tub is cracked from so much wear from rubbing of clothing. drain hose over two foot down drain standpipe creating SD error, put in standpipe correct. Replaced tub assembly, found new tub is leaking. Received 2nd new tub, replaced found unit is not leaking, all parms check good, no errors all water connections dry.

Near Wedel Cemetery Rd, Rogers, TX 76569
Dona W.

Dona W.

Arrived on site for high temps in refrigerator, found 4 inches of ice build up on evaporator cover, found that damper is not closing during cycle. Ff evaporator is not defrosting. Will need to replace evap cover, rc therm, and damper. Customer is going to defrost unit prior to tech arrival. Have discussed defrost procedure. Kristen assisted with reschedule and parts. All water connections dry.

Near Sun Cir, Rogers, TX 76569
Dona W.

Dona W.

Arrived on site for f51 and SD error code, found bearing shaft stuck to basket, clothing became lodged between seal and bearing not allowing for basket to break apart from basket, had to completely pull basket and tub due to not being able to pull basket off of bearing. When old bearing removed some plastic from tub were attached and tub was very thin near bearing housing but replaced Replaced bearing kit, checked for water leaks and found tub is cracked from so much wear from rubbing of clothing. drain hose over two foot down drain standpipe creating SD error, put in standpipe correct. Replaced tub assembly, found new tub is leaking. Will need new tub and authorization for a new tub. Discussed with Erika and Jordan. Water connections are dry. Office will need to reschedule.

Near Wedel Cemetery Rd, Rogers, TX 76569
Dona W.

Dona W.

Arrived on site for broken selector knob. Found selector switch shaft snapped, replaced knob and selector switch. Verified operations unit checks good.

Near Wedel Cemetery Rd, Rogers, TX 76569