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for Robinson, TX
Fast, efficient service
Don - Robinson, TX
This was a good experience. It was a warranty repair performed by a polite and able repairman.
Deadra - Robinson, TX
I was disappointed in having to have my dryer repaired 3 times before resolving the issue! First tech came out to fix squeaking noise and then started from there my dryer started not working when putting full load and next couple of times tech said all of a sudden I had a airflow issue that was my fault and threatened to charge us $140 or refer us to clean our vent! Again I never had this before you came to fix the squeaky noise! Finally I took video and emailed it to y’all so tech would actually fix the issues I was very unhappy about this!!
Great service, very knowledgable about product
Terry - Robinson, TX
Dan - Robinson, TX
fixed the fridge!
Sherry - Robinson, TX
Jonathan is a Very nice, respectful, knowledgeable young may who did what it took to fix our problem.
Steve - Robinson, TX
Very professional technician. Very helpful, knowledgeable and fast!
very good service
Chois - Robinson, TX
Alvin was very nice and kind did a good job on replacing the door THANK YOU ALVIN
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Keron - Robinson, TX
Arthur was on time and courteous.
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Thomas - Robinson, TX
Technician was great and fix was simple.
great service, day before holiday
Donna - Robinson, TX
We received prompt service and a time frame that was fulfilled plus a courtesy call 30 min out. Very nice tech. Saved their brochure will use them next time I need service on an appliance.
Donny - Robinson, TX
Debbie - Robinson, TX
Kenneth - Robinson, TX
Mike was prompt, efficient, courteous, and professional. I could not have expected more for the service we requested.
Great Service Mike is awesome.
Pat - Robinson, TX
Mike was very professional and did an excellent repair on our refrigerator. He was knowledgeable and explained everything to us where could understand the situation.. Would highly recommend Appliance Express and especially Mike.
Beavers - Robinson, TX
Mike did a great job explaining what he was doing and why he was doing it.
Mike did a great job
Dugger - Robinson, TX
Thank you for being so prompt and pleasant
Williamson - Robinson, TX
very nice man
Joy - Robinson, TX
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for refrigerator that would not cool other section. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Frost was covering part of the evaporator fan blade causing the evaporator fan not to run. The customer advised that one of our kids left the freezer door open on a trip ad when they got back there was an ice sheet at the edge of the front of the freezer. She said a day and a half ago it fell and seemingly has been calling better. Tested the unit in a force to defrost in the unit do you frosted some of the ice indicating no issues with the defrost circuit. Removed ce and tested the evaporator fan. The evaporator fan ran as designed. Tested the compressor anther misters and both checked out good. I advise the customer based off of my findings, it appeared the issue was with her kids leaving the door open and building up frost over the evaporator that the defrost circuit couldnt remove. Unit is wo
MICROWAVE WHIRLPOOL UMV1160CS9 "Arrived on site for a microwave that wont start. Inspected unit and work area. Found door strike on the door broken, not the interlock. Went to research door strike and found that part not listed in the parts breakdown. Unit shows that you have to order the complete door assembly to get those latches. Ordering door and office will need to contact customer about the reschedule date due to an out of stock part.; ordrng 1 W11282731 (door/mw)"
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that wont finish out the spin cycle. Inspected unit and work area. Customer advised that whenever they finish the cycle that the clothes are wet and it doesnt appear they went through the spin cycle. They did advise that they can place the unit in a drain and spin to finish out the clothes but it wont finish on a normal cycle. Ran the unit through several tests and found a water valve not pulling in cold water. Replaced valve and tested unit. Unit is not working as designed. Call complete.
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived onsite to install previously diagnosed parts. Replaced LED driver board and still had no lights. I checked the voltage to the driver board when the doors were open and found 120 V. I checked voltage going to the LED modules on each circuit and found 16V DC going to each circuit. I called Whirlpool Techline and spoke to Rich SR# 7729971723. He had me check wires going into the cabinet all the way up to the LED driver bored but advised that if the LED driver board is sending correct voltage and the lights arent illuminating in any compartment, The only explanation would be a wiring issue inside the cabinet weather on the neutral side or the wiring going to the modules.
WASHER ROPER RTW4516FW2 Arrived on site for a washing machine thats not starting any cycles or filling with water. Inspected unit and work area. When the unit was plugged in and it went into a drain immediately. Canceled out the drain and started another cycle. Unit ran as designed. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit completed the cycle and operated as designed. Tested the unit several other times using different cycles and unit filled and agitated and drained. Unit is working as designed and went over user care guide. Call complete.
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Found unit sending 120 V to the icemaker but the motor not turning. Tested voltage at the motor and found proper voltage but the motor still not turning. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer thats making a scraping sound. Inspected unit and work area. Ran unit through a normal time dry cycle and found the unit making a scraping sound intermittently. Remove the front panel and found a seal on the back missing a chunk of the belt causing it to rub up against the top of the gasket. Replaced seal and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KBBR306ESS00 "Arrived on site for refrigerator that has multiple lights out in the refrigerator and freezer sections. Inspected unit and work area. Found all lights not working in either compartment. Customer had to leave due to having to take her son to school so I was unable to diagnose. Will return with modules, LED power supply board, main control, and power supply board for full repair.s.; ordrng 1 W11368839 (LED POWER SUPPLY) and 4 W11462342 (MODULES)s and 1 WPW10624574 (POWER SUPPLY BOARD) and 1 WPW10739408 (cntrl-elec)"
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for a refrigerator thats not cooling. Inspected unit and work area. Customer had unit unplugged for the past two weeks so both sections were room temperature. I plugged in the unit and found the unit cooling had been set to off. I asked the customer if they had potentially turned it off by mistake. Customer advised that they may have accidentally but they cant be sure as they have two other people in the home. Turned unit cooling on and the compressor kicked on. Both condenser fan and evaporator fans were running. Could not take amp draw off of compressor due to inverter. Found unit cooling and advise customer that due to the unit being unplugged and at room temperature, we would not be able to detect any potential defrost issues.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for a microwave that wont turn off the lower light. Inspected unit and work area. Customer showed me the board that he used when he replaced the lightbulb and it turned out to be the right one. Found unit sending voltage to the lightbulb regardless of what setting it was in. Replaced control and tested unit. Unit is now working as designed. Call complete.
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that is not drying clothes all the way. Inspected unit and work area. Customer advised that she had gotten the dryer vent test kit from whirlpool but was physically unable to set it up. Added vent kit to the dryer and ran a cycle. Found the card would not fall down. Tested unit with the vent hose pulled off and the card fell and was venting as designed. Customer attempted to vacuum out some lint in the back of the wall but I advised her that her issue was probably closer to a top of her roof. We tried again after the customer vacuumed out the lint and still had the same result as the first time. I did advise the customer that she had a long vent hose and that it could cause problems with air restriction. Customer requested that I trim her vent hose since I was already there. I did trim down the vent hose but advised the customer to have a dryer vent company clean out her vent. Unit is working as designed. Call complete.
REFRIGERATOR MAYTAG MFT2976AEB00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both parts and tested unit. Unit is now working as designed. Call complete.
DISHWASHER GE GDF540HGD0BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced heater and control board and tested unit. Unit still would not heat. Spoke to CS and was advised that the issue is primarily going to be caused by the flood switch due to the thermistor thats inside of it. Ordering part and office will need authorization for repair. ; ordrng 1 WD21X10519 (switch flood)
REFRIGERATOR MAYTAG MFT2976AEB00 "Arrived on site for a refrigerator thats leaking water, has a frozen ice bin, and has low ice production. Inspected unit and work area. Found icebox door gaskets not sealing properly as the heater fascia door not closing. I called Techline and spoke to Bruce SR# 7729401803. He advised that based on my findings, to replace the ice door assembly and heater facing assembly. Office will need to reschedule customer due to out of stock parts.; ordrng 1 W10549591 (door-ice) and 1 WPW10553630 (escutcheon)"
WASHER MAYTAG MVWB850YW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, basket, rotor, fuel filter, and accessories and tested unit in a rapid wash. Found debris in the inlet water hoses. Removed debris and tested unit again in a wrap the wash cycle. Unit is working as designed.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a falling air tower to the icemaker. Inspected unit and work area. Confirmed customers complaint and attempted to refit the air tower due to not having the right part. Found the clips were engaged but the unit would still fall due to the weight of the air tower. I called Techline and spoke to Bruce SR# 7729298459. He advised that if the court would not hold inside the liner to place permit gum inside the holes to tighten the fitting. to the holes and refit in the air tower. Unit is now holding it is working as designed. Call complete.
DISHWASHER GE GDF540HGD0BB "Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Tested heater and found heater registered 16.8 ohms. Tested sensors and sensors seem to be within range. Spoke to SW and she had me run resistance through the heater circuit and found it out of range. Was told to order the heater and main control board for repair. Office will need to research heater part as it is not shown on the diagram and get authorization from extended warranty. If parts can be found and authorization is given, please contact customer for rescheduled date. ; saved tckt"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator thats not making ice intermittently. Inspected unit and work area. Customer advised that their unit makes one batch of ice every now and again but mainly is not making ice. Ran test number 56 and found the icemaker motor had lost position. Ran unit through the hardest test and found the unit turning the motor but not completing the cycle. Ran the unit through several tests on the door switches and the misters and found all within range. Ordering icemaker and Office will need to contact Customer about reschedule date due to out of stock parts.; ordrng 1 W11294907 (icemaker)
WASHER MAYTAG MVWX655DW0 "Arrived on site for a washing machine thats leaking in the water without the unit being turned on. Inspected unit and work area. Found unit full of water and drained out unit. Customer had disabled water from the wall in order to stop the unit from continuing to fill. Turn the water valve back on and found water seeping into the basket. Tested voltage at the valve and found no voltage. Replaced the housing and tested unit. Unit is working as designed.
DISHWASHER FRIGIDAIRE FGHD2433KF1 "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer advised that she had run three loads in her dishwasher since they moved in and the fourth load she ran the unit leaked water all over the floor. She advised that she has not run the dishwasher since. Ran unit through a quick wash without soap and found unit over sudsing in the dishwasher. Ran unit for 15 minutes and did not replicate issue with the unit filling, recirculating, and draining. I asked the customer about her soap usage and found the soap they were using a double concentrated dishwasher cleaner and them using a high amount of rinse aid. I asked the customer if they wash their dishes prior to loading them and she advised that they did. Advised for the customer to use no more than 2 tablespoons of liquid detergent and to switch to a generic single concentrate cleaner. Unit is working as designed. Call complete."
DISHWASHER GE GDF540HGD0BB Arrived on site for a dishwasher thats not drying. Inspected unit and work area. Placed in service diagnostics and tested the heating circuit. Found heater not kicking on. Found a sensor covered electrical tape sitting on top of the drain pump. Attempted to reposition it onto the tub and found unit would not come out. Attempted to remove power cord from the terminal block area due to power cord causing unit to not come out. Could not get power does loose from terminal block to test. Office will need to contact customer about reschedule date when the Appliance can be made accessible for diagnostics.; saved tckt
WASHER MAYTAG MVWB880BW0 Arrived on site for a washing machine flashing an F 51 code. Inspected unit and work area. Confirmed customers complaint of the code and service diagnostics. Customer explained that they had a sensor replaced four months ago but seem to take care of it at the time but the issue has returned. Spun the basket by hand and found the basket spun freely without any noise. Replaced rotor position sensor and tested unit in an auto test. Unit ran as designed. Ran unit through a manual spin speed test to verify sensor speed and proper functionality of the unit. Unit ran as designed for over two minutes without throwing any error codes. Call complete.
WASHER WHIRLPOOL WTW7120HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and attempted to replace the UI just in case and found the new UI coming on with a white screen only. Display would not show time or wash selections. Attempted to replace the wiring harness in between the control and console and still have the same result. Used old user interface in unit began working as designed. Call complete.
DRYER WHIRLPOOL WED95HEDW1 Arrived on site for a dryer thats not tumbling when it starts. Inspected unit and work area. Customer demonstrated whats happening and found the motor and belt turning but the basket not turning with it. Tested rollers and idler pulley and found all rollers seized up. Replaced rollers and found belt completely worn due to use and rubbing up against the basket without turning. Replaced belt and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Found unit completely dead. Removed consul and tested voltage going to the control and found proper voltage. Tested voltage going to the user interface and found sporadic voltage that finally leveled out to 5 V DC. Plugged in user interface and unit turned on. Unit immediately flashed an F6 E1 (UI cannot hear ACU) error code. Ordering both control and user interface and office will need to contact customer about reschedule date due to out of stock and PSP item parts.; ordrng 1 W11419051 (CONTROL) and 1 W11478525 (UI )
DRYER WHIRLPOOL WED95HEDW1 "Arrived on site for a dryer that is making a noise. Inspected unit and work area. Customer initially stated that the issue is that the unit intermittently makes a noise. Tested the operation and found no noise. He then proceeded to say that when the unit has too many clothes in it, it doesnt dry. Unit had clothes in and I was able to run a cycle for 10 minutes without failure. Customer then stated the issue is with the user interface taking 3 seconds to press the start button. Tested the UI and checked for error codes. UI tests worked as designed. Only error code to pop up was an F4 E3 (restricted airflow). Customer said the clothes werent coming out as dry as they used to. I checked airflow and found proper airflow. The customer then stated the issue is with the drum not turning when a load is in it and they have to remove almost every all clothes in order to get it to run. Customer added a full load of wet clothes and the unit ran as designed both on nor
DISHWASHER GE GDWT308V00BB Arrived on site for a dishwasher that is not filling with water and has door damage. Inspected unit and working. Found door damaged appeared to be some of the plastic bubbling around the vent and appeared to be cosmetic. Tested unit and her normal operation and unit filled and ran as designed. Tested unit two other times to ensure unit is going and unit worked properly. Checked drain hose and found drain hose running uphill into the garbage disposal. Advise customer that it is possible whenever they are running water down their sink that it is backfilling into the dishwasher and causing the unit not to fill because it already had water in it. Advise them to adjust their drain hose to go downhill into the garbage disposal and unit is working as designed. Call complete.
DRYER WHIRLPOOL WED95HEDW Arrived on site for a dryer thats making a sound as expands. Inspected unit and work area. Customer advised that the issue is not with the sound any longer. they had another customer come out to fix that issue. They advise since the repair that their unit no longer dries items fully. Ran unit through a time dry cycle and found unit turning and heating. Removed u it from wall and found vent hose kinked. Advised customer of issue and advised them to get an aluminum vent hose to prevent air flow restriction. Unit is working as designed. Call complete.
DRYER MAYTAG PYE2300AYW Arrived on site for a dryer that was rattling as it was drying. Inspected unit and work area. Spun basket by hand and found the rattling sound immediately. Removed front cover and tested unit. Found blower wheel completely stripped inside causing the unit to rattle. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.
DRYER MAYTAG MGDC215EW2 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, high limit thermostat, igniter, and coil. Found both coil valve and igniter open. Replaced both coil and igniter and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Arrived on site for a refrigerator that is partially design components in the freezer section. Inspected unit and work area. Found freezer evaporator fan not running and a 30° difference between the top of the freezer in the bottom of the freezer. Removed evaporator cover and found evaporator fan not running at all and found it open Replaced evaporator fan and tested unit. Unit is working as designed. Call complete.
RANGE KITCHENAID KSEG700ESS1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced convection fan and tested unit. Unit is quiet and working as designed. Call complete
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that still leaking from the icemaker. Inspected unit and work area. Replaced icemaker and valve and found water valve at wall not turning off or losing pressure even when turned to the off position. Advise customer that I had replaced the two components that could be causing that issue but it further problems persist, the issue would still be with their incoming water pressure. Call complete."
WASHER MAYTAG MVWB850YW0 "Arrived on site for washing machine that will complete a cycle. Inspected and work area. Customer advised that the unit would not go through a spin and was throwing an off balance code every single time she ran a cycle. Please do an in-service diagnostics and found no stored error codes. Ran unit through an auto test and found unit bearings had gone out on the unit as well as the suspension. When pulling the unit apart basket would not come loose from tub as well as the shaft. Ordering outer tub, basket, filter, driveshaft, and several other parts to complete repair. . ; ordrng 1 280146 (rotor) and 1 RESEARCH (DUAL FILTER FOR TUB) and 1 RESEARCH (DRIVE MOTOR SHIELD OR BUFFER TUBE) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"