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Local Reviews
for Robinson, TX

Appliance Express Rated 4.7 out of 5 stars based on 19 customer reviews

Map of Robinson, TX

Poor




Review of Appliance Express

I was disappointed in having to have my dryer repaired 3 times before resolving the issue! First tech came out to fix squeaking noise and then started from there my dryer started not working when putting full load and next couple of times tech said all of a sudden I had a airflow issue that was my fault and threatened to charge us $140 or refer us to clean our vent! Again I never had this before you came to fix the squeaky noise! Finally I took video and emailed it to y’all so tech would actually fix the issues I was very unhappy about this!!


Map of Robinson, TX

Great service, very knowledgable about product




Review of Appliance Express


Map of Robinson, TX

thanks




Review of Appliance Express


Map of Robinson, TX

fixed the fridge!




Review of Appliance Express

Jonathan is a Very nice, respectful, knowledgeable young may who did what it took to fix our problem.


Map of Robinson, TX

Awesome technician!




Review of Appliance Express

Very professional technician. Very helpful, knowledgeable and fast!


Map of Robinson, TX

very good service




Review of Appliance Express

Alvin was very nice and kind did a good job on replacing the door THANK YOU ALVIN


Map of Robinson, TX

Great rep




Review of Appliance Express

Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.


Map of Robinson, TX

Good service




Review of Appliance Express

Arthur was on time and courteous.


Map of Robinson, TX

Carol




Review of Appliance Express

Hoping the problem is now fixed. next few cycles will tell.


Map of Robinson, TX

Dryer




Review of Appliance Express

Technician was great and fix was simple.


great service, day before holiday




Review of Appliance Express

We received prompt service and a time frame that was fulfilled plus a courtesy call 30 min out. Very nice tech. Saved their brochure will use them next time I need service on an appliance.


Great




Review of Appliance Express


Very helpful!




Review of Appliance Express


Kenneth




Review of Appliance Express

Mike was prompt, efficient, courteous, and professional. I could not have expected more for the service we requested.


Great Service Mike is awesome.




Review of Appliance Express

Mike was very professional and did an excellent repair on our refrigerator. He was knowledgeable and explained everything to us where could understand the situation.. Would highly recommend Appliance Express and especially Mike.


Great Service




Review of Appliance Express

Mike did a great job explaining what he was doing and why he was doing it.


Mike did a great job




Review of Appliance Express

Thank you for being so prompt and pleasant


Great job




Review of Appliance Express


very nice man




Review of Appliance Express

nice man


Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB850YW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, basket, rotor, fuel filter, and accessories and tested unit in a rapid wash. Found debris in the inlet water hoses. Removed debris and tested unit again in a wrap the wash cycle. Unit is working as designed.

Near E Moonlight Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.

Near Schaeper Rd, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a falling air tower to the icemaker. Inspected unit and work area. Confirmed customers complaint and attempted to refit the air tower due to not having the right part. Found the clips were engaged but the unit would still fall due to the weight of the air tower. I called Techline and spoke to Bruce SR# 7729298459. He advised that if the court would not hold inside the liner to place permit gum inside the holes to tighten the fitting. to the holes and refit in the air tower. Unit is now holding it is working as designed. Call complete.

Near Dayton Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DISHWASHER GE GDF540HGD0BB "Arrived on site for a dishwasher that’s not heating. Inspected unit and work area. Tested heater and found heater registered 16.8 ohms. Tested sensors and sensors seem to be within range. Spoke to SW and she had me run resistance through the heater circuit and found it out of range. Was told to order the heater and main control board for repair. Office will need to research heater part as it is not shown on the diagram and get authorization from extended warranty. If parts can be found and authorization is given, please contact customer for rescheduled date. ; saved tckt"

Near Conine, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that’s not making ice intermittently. Inspected unit and work area. Customer advised that their unit makes one batch of ice every now and again but mainly is not making ice. Ran test number 56 and found the icemaker motor had lost position. Ran unit through the hardest test and found the unit turning the motor but not completing the cycle. Ran the unit through several tests on the door switches and the misters and found all within range. Ordering icemaker and Office will need to contact Customer about reschedule date due to out of stock parts.; ordrng 1 W11294907 (icemaker)

Near Schaeper Rd, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWX655DW0 "Arrived on site for a washing machine that’s leaking in the water without the unit being turned on. Inspected unit and work area. Found unit full of water and drained out unit. Customer had disabled water from the wall in order to stop the unit from continuing to fill. Turn the water valve back on and found water seeping into the basket. Tested voltage at the valve and found no voltage. Replaced the housing and tested unit. Unit is working as designed.

Near W Denison Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DISHWASHER FRIGIDAIRE FGHD2433KF1 "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer advised that she had run three loads in her dishwasher since they moved in and the fourth load she ran the unit leaked water all over the floor. She advised that she has not run the dishwasher since. Ran unit through a quick wash without soap and found unit over sudsing in the dishwasher. Ran unit for 15 minutes and did not replicate issue with the unit filling, recirculating, and draining. I asked the customer about her soap usage and found the soap they were using a double concentrated dishwasher cleaner and them using a high amount of rinse aid. I asked the customer if they wash their dishes prior to loading them and she advised that they did. Advised for the customer to use no more than 2 tablespoons of liquid detergent and to switch to a generic single concentrate cleaner. Unit is working as designed. Call complete."

Near Val Halla Park, Robinson, TX 76706
Jonathan M.

Jonathan M.

DISHWASHER GE GDF540HGD0BB Arrived on site for a dishwasher that’s not drying. Inspected unit and work area. Placed in service diagnostics and tested the heating circuit. Found heater not kicking on. Found a sensor covered electrical tape sitting on top of the drain pump. Attempted to reposition it onto the tub and found unit would not come out. Attempted to remove power cord from the terminal block area due to power cord causing unit to not come out. Could not get power does loose from terminal block to test. Office will need to contact customer about reschedule date when the Appliance can be made accessible for diagnostics.; saved tckt

Near Conine, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB880BW0 Arrived on site for a washing machine flashing an F 51 code. Inspected unit and work area. Confirmed customers complaint of the code and service diagnostics. Customer explained that they had a sensor replaced four months ago but seem to take care of it at the time but the issue has returned. Spun the basket by hand and found the basket spun freely without any noise. Replaced rotor position sensor and tested unit in an auto test. Unit ran as designed. Ran unit through a manual spin speed test to verify sensor speed and proper functionality of the unit. Unit ran as designed for over two minutes without throwing any error codes. Call complete.

Near Dal Paso Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW7120HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and attempted to replace the UI just in case and found the new UI coming on with a white screen only. Display would not show time or wash selections. Attempted to replace the wiring harness in between the control and console and still have the same result. Used old user interface in unit began working as designed. Call complete.

Near W Lyndale Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED95HEDW1 Arrived on site for a dryer that’s not tumbling when it starts. Inspected unit and work area. Customer demonstrated what’s happening and found the motor and belt turning but the basket not turning with it. Tested rollers and idler pulley and found all rollers seized up. Replaced rollers and found belt completely worn due to use and rubbing up against the basket without turning. Replaced belt and tested unit. Unit is working as designed. Call complete.

Near Billington Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW7120HW0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Found unit completely dead. Removed consul and tested voltage going to the control and found proper voltage. Tested voltage going to the user interface and found sporadic voltage that finally leveled out to 5 V DC. Plugged in user interface and unit turned on. Unit immediately flashed an F6 E1 (UI cannot hear ACU) error code. Ordering both control and user interface and office will need to contact customer about reschedule date due to out of stock and PSP item parts.; ordrng 1 W11419051 (CONTROL) and 1 W11478525 (UI )

Near W Lyndale Ave, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED95HEDW1 "Arrived on site for a dryer that is making a noise. Inspected unit and work area. Customer initially stated that the issue is that the unit intermittently makes a noise. Tested the operation and found no noise. He then proceeded to say that when the unit has too many clothes in it, it doesn’t dry. Unit had clothes in and I was able to run a cycle for 10 minutes without failure. Customer then stated the issue is with the user interface taking 3 seconds to press the start button. Tested the UI and checked for error codes. UI tests worked as designed. Only error code to pop up was an F4 E3 (restricted airflow). Customer said the clothes weren’t coming out as dry as they used to. I checked airflow and found proper airflow. The customer then stated the issue is with the drum not turning when a load is in it and they have to remove almost every all clothes in order to get it to run. Customer added a full load of wet clothes and the unit ran as designed both on nor

Near Billington Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DISHWASHER GE GDWT308V00BB Arrived on site for a dishwasher that is not filling with water and has door damage. Inspected unit and working. Found door damaged appeared to be some of the plastic bubbling around the vent and appeared to be cosmetic. Tested unit and her normal operation and unit filled and ran as designed. Tested unit two other times to ensure unit is going and unit worked properly. Checked drain hose and found drain hose running uphill into the garbage disposal. Advise customer that it is possible whenever they are running water down their sink that it is backfilling into the dishwasher and causing the unit not to fill because it already had water in it. Advise them to adjust their drain hose to go downhill into the garbage disposal and unit is working as designed. Call complete.

Near Pinto Loop, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED95HEDW Arrived on site for a dryer that’s making a sound as expands. Inspected unit and work area. Customer advised that the issue is not with the sound any longer. they had another customer come out to fix that issue. They advise since the repair that their unit no longer dries items fully. Ran unit through a time dry cycle and found unit turning and heating. Removed u it from wall and found vent hose kinked. Advised customer of issue and advised them to get an aluminum vent hose to prevent air flow restriction. Unit is working as designed. Call complete.

Near W Billington Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER MAYTAG PYE2300AYW Arrived on site for a dryer that was rattling as it was drying. Inspected unit and work area. Spun basket by hand and found the rattling sound immediately. Removed front cover and tested unit. Found blower wheel completely stripped inside causing the unit to rattle. Replaced blower wheel and tested unit. Unit is working as designed. Call complete.

Near Brint Ln, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER MAYTAG MGDC215EW2 "Arrived on site for a dryer that was not heating. Inspected unit and work area. Tested voltage going to the unit and found proper voltage. Tested thermal cut off, thermal fuse, high limit thermostat, igniter, and coil. Found both coil valve and igniter open. Replaced both coil and igniter and tested unit. Unit is working as designed. Call complete."

Near S Strauss St, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 Arrived on site for a refrigerator that is partially design components in the freezer section. Inspected unit and work area. Found freezer evaporator fan not running and a 30° difference between the top of the freezer in the bottom of the freezer. Removed evaporator cover and found evaporator fan not running at all and found it open Replaced evaporator fan and tested unit. Unit is working as designed. Call complete.

Near S Strauss St, Robinson, TX 76706
Jonathan M.

Jonathan M.

RANGE KITCHENAID KSEG700ESS1 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced convection fan and tested unit. Unit is quiet and working as designed. Call complete

Near Remington Park Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that still leaking from the icemaker. Inspected unit and work area. Replaced icemaker and valve and found water valve at wall not turning off or losing pressure even when turned to the off position. Advise customer that I had replaced the two components that could be causing that issue but it further problems persist, the issue would still be with their incoming water pressure. Call complete."

Near S Robinson Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB850YW0 "Arrived on site for washing machine that will complete a cycle. Inspected and work area. Customer advised that the unit would not go through a spin and was throwing an off balance code every single time she ran a cycle. Please do an in-service diagnostics and found no stored error codes. Ran unit through an auto test and found unit bearings had gone out on the unit as well as the suspension. When pulling the unit apart basket would not come loose from tub as well as the shaft. Ordering outer tub, basket, filter, driveshaft, and several other parts to complete repair. . ; ordrng 1 280146 (rotor) and 1 RESEARCH (DUAL FILTER FOR TUB) and 1 RESEARCH (DRIVE MOTOR SHIELD OR BUFFER TUBE) and 1 W10381078 (outer tub) and 1 W10549509 (basket)"

Near E Moonlight Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, container, and coupling and tested unit. Unit is working as designed. Call complete."

Near S Robinson Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for a refrigerator that won’t make ice in the freezer section. Inspected unit and work area. Tested icemaker by trying to jump the icemaker. And it would not turn. Checked voltage at the icemaker and fun 0 V going to the unit started to remove icemaker and found the L one connection unclipped from the harness going to the icemaker. Plugged in L1 connection and tested unit. Unit began to harvest and fill with water. Unit is working as designed. Call complete.

Near Pompano Park Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for refrigerator that has water leaking around the icemaker. Inspected unit and work area. Customer advised that his ice bin broke yesterday and contacted Whirlpool about it. They advised they would make us aware of the parts needed. See photos. Customer said the icemaker hadn’t dropped ice from the icemaker over the past few days but it had happened several times. Checked icemaker and found the unit over filling. I asked the customer about water pressure in the home and he said the water pressure varies throughout the day. I advised to have him turn down his water pressure going to the unit to ensure he doesn’t overfill. Customer also asked about his ice door which didn’t seem to close. He advised he is getting frost build up in the ice chuteand his ice is melting and re-freezing as a clump (which caused his ice bin to break). Found ice door not closing fully. Ordering ice bin, ice door, and coupler,Sr and office will need to schedu

Near S Robinson Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE714HLAS Arrived on site for oven that’s not heating properly. Inspected unit and work area. Tested unit and service diagnostics and found the baking element not turning on. Removed cover for baking element and found the element completely exploded on the back right corner. Spoke with JA and got confirmation on P/L concession. Replaced bake element and tested element in service diagnostics and unit is working as designed. Call complete.

Near Morse Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator that’s not going to refrigerator section. Inspected the area. Tested temperatures and found the unit at 18 degrees in the freezer section and 60 degrees in the refrigerator compartment. I tested the evaporator fans and found the rc evaporator fan not running. Removed drawers and attempted to defrost the evaporator with my steamer but the steamer stopped working. Found the drip pan completely bowed in the center. I called Techline and spoke to Dustin SR# 7728169171. He had me run several tests and advised me over to service pointer W11092686E. He advised that with the drain pan was bowed to replace that and with the evaporator fan not running to replace that as well. Ordering parts and office will need to reschedule customer due to drip pan being out of stock. ; ordrng 1 212643 (sealer-gum) and 2 67006425 (screw)s and 1 W11087438 (motor-evap) and 2 W11456069 (TUBE CLAMPS)s and 1 W11457241 (DRIP PAN) and 2 WPW10339879 (

Near Pompano Park Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW3 "Regular site for washer that won’t fill with water. Inspected unit and work area. Placed in in-service diagnostics and found an F3 E2 ( inlet water temperature fault), F5 E2 (lid lock will not lock or unlock), and F6 E3 (ACU cannot hear UI) error codes. Tested unit in a manual Phil and found the hot water valve working but the cold water valve not working. Replaced water valve and tested unit. Unit is working as designed. Call complete."

Near Flat Creek Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED7300DW0 "Arrived on site to install previously diagnosed park. Inspected unit and work area. Remove front panel and check out drum. Went to remove dryer clip and found a bikini and several necklaces wrapped around the drive motor shaft prohibiting the motor to turn. Removed obstructions and tested unit. Unit turned, heater, and ventilated as designed. Call complete."

Near Mackintosh Ct, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW8540FW1 "Arrived on site for a washer that start throwing an F3E1 code. Inspected unit and work area. Placed unit in service diagnostics and did not find any stored area codes. Unit was still not turn off the drain pump or unlock the door. Removed pressure hose and blew through it to make sure there was no obstructions. Found no obstructions in drain hose. Unplugged pressure switch and unit still was draining and had a locked door. I called Techline and spoke to Dave SR# 7728065354. He had me run a few tests with the control and advised the control had a relay stuck open not allowing the unit to do anything else and advised to replace the control.Replaced control and tested unit. Unit is working as designed.

Near San Benito Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED7300DW0 "Arrived on site for dryer that won’t turn the basket or run a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F4 E4 (L2 line voltage error), F6 E2 (UI cannot year ACU), and F2 E1 (UI stuck key) error codes. Tested voltage to the unit and found proper voltage. Tested voltage at the terminal block and find proper voltage. Ran several tests on the motor circuit and voltage at the control and found everything within range. Removed front panel and try to turn drum by hand. Drum would not turn and motor could not be spun. Remove the back panel and checked blower wheel. Blower wheel was still intact and no obstructions. Tested continuity through the fuse, thermal cut off, heater, and high limit thermostat. Found fuse open. Ordering control, motor, blower wheel (in case it is seized onto the motor), and thermal fuse. Office will need authorization on repair and will need to contact customer for reschedule date.; ordrng 1 279827 (

Near Mackintosh Ct, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL MVWB835DC5 "Arrived on site for a washer that’s not spilling out clothes. Inspected unit and work area. Placed in in service diagnostics and found an F3 E1 (pressure system fault), F9 E1 (long drain), and F2 E1 (UI stuck key) error codes. Tested unit for an auto test and found the unit over filling with water. Placed unit in a drain and unit drained most of the water but stopped with a little water at the bottom. I ran the unit through a drain and spin and unit drained but kept running the drain pump. Removed pressure hose from control and unit stopped draining. Turned off unit and reapplied the drain hose. Placed unit in service diagnostics again and unit ran as designed. Had customer run a heavier load which she said caused her issues. Noticed the customer was using too much soap and oxi when running a heavy load. Unit began to oversud. Advised customer of use and care guide for unit and unit ran as designed. Call complete."

Near Kempner Park Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW8540FW1 Arrived on site for washer that is locked and wont stop draining. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E1 (pressure system fault). Replaced pressure switch and tested unit. Unit is working as designed. Call complete.

Near San Benito Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WFW8540FW1 arrived on site for washer that was locked and continue to drain. Inspected unit and work area. Found unit would not unlock or go into an auto cycle to unlock the door. Placed in in service diagnostics and found F3 E1 (water level sensor error) and F8 E1 (low/no fill error codes). Unlatched the door lock by hand and grabbed picture of model and serial number.

Near San Benito Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Right on site for refrigerator that’s not calling the refrigerator section. Inspected unit and work area. Found evaporator cover completely frosted over and evaporator fan not running. Removed ice buildup and tested unit evaporator fan still would not come on. Replaced evaporator fan harness and reassembled unit. Tested unit and unit is working as designed.

Near Laurel Park Dr, Robinson, TX 76706
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced agitator and tested unit. Unit still made a clicking sound as it was agitating. Removed router and found oil leaking from the gear case. Replaced gearcase and tested unit. Unit is working as designed. Call complete.

Near Brint Ln, Robinson, TX 76706