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for Pflugerville, TX
Rodger - Pflugerville, TX
Warrant service on new refrigerator. On time, courteous & professional. Provided a little education about our new appliance.
Problem located and part replaced. Great customer service
David - Pflugerville, TX
Dalia - Pflugerville, TX
David was very courteous and professional. That being said, I was taken aback at the fact he found more air gaps in freezer compartment after a diagnostic exam was supposedly done previously by tech on October 5. Which makes me feel the prior technician did not check refrigerator thoroughly for air gaps as stated. This is frustrating to say the least! I cannot say I am happy with repair because it’s been a recurring issue and frankly I do not if the refrigerator is repaired. Will have to wait and see. My average rating is based on that fact, 3 service calls for same issue...not David’s performance.
Sherrie - Pflugerville, TX
Scott did a great job. Was very professional.
Melissa - Pflugerville, TX
Fixed my microwave before it blew up. They knew what the problem was immediately while my builder had told me my problem was because of the steam rack in the microwave. Don’t build with Pulte, but do work with Appliance Express!
Great service! Horrible product!
Brandon - Pflugerville, TX
The technician was on point. He did a great job and communicated well! Just not happy about the dishwasher in general.
Great service and very informative!
Mags - Pflugerville, TX
Really great service! The front cover of my dishwasher needed to be replaced - and in addition to that, the installation tech gave me advice on how to use my washer more efficiently for our dishes and water tight.
Jennifer - Pflugerville, TX
Service was fast and thorough.
Dalia - Pflugerville, TX
The problem with freezer frosting up still exists, it just happened again, today, Saturday, October 17, 2020. So whatever the technician did, did not work. Some is wrong with this fridge.
Donna - Pflugerville, TX
We needed work on the range. He was prompt in diagnosing and ordering the right part. When it came in, he was equally efficient about installing it.
Eric - Pflugerville, TX
Showed up early and completed the fix quickly
Cindy - Pflugerville, TX
Andy was on time, respectful of COVID issues, listened to my comments and looked at pictures I had of frost in the freezer. He showed confidence in fixing the problem, explaining what he was going to do and problem seems to be resolved so far.
Chakir - Pflugerville, TX
Great service !!
Tapas - Pflugerville, TX
Anthony - Pflugerville, TX
David assessed the problem quickly, had the necessary parts on hand, and fixed the issue in minutes. I was really impressed with how quickly they were able to schedule the appointment and how fast the actual service took. Great job!
Stanley - Pflugerville, TX
Appreciate the good service
Peter - Pflugerville, TX
Appreciate the great service that David has provided. Also appreciate his willingness to listen to my concerns with the issues that have occurred with my refrigerator in the last 4-5 months.
Anissa - Pflugerville, TX
Great warranty service
Mary - Pflugerville, TX
Professional, courteous service!
Washer top replacement
SueC - Pflugerville, TX
Great experience! He replaced the top quickly, explained why the side piece cracked, and repositioned the washer so it wouldn’t happen again.
Good, quality service
Brooke - Pflugerville, TX
David came on time, brought the right tool and parts and fixed our broken freezer in under 2 hours.
Delayed service, left unit in worse condition than found it.
Dissatisfied - Pflugerville, TX
If I could choose anyone else, I would.
Prompt, quick, friendly service
David - Pflugerville, TX
My washing machine was fixed within 30 minutes. The technician was both friendly and informative. Cost was covered by manufacturer's warranty.
Debbie - Pflugerville, TX
Michael - Pflugerville, TX
Tired of your techs showing up to my property with no replacement parts. How can you run a repair business when your company knows every model of appliance we have but show up without the means to fix anything. On a scale of 1-10 I would rate your company a 2 at best. I will be looking at another company to do our repairs going forward.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site for WHIRLPOOL French Door Refrigerators Model number WRF736SDAM Issue- stopped coolingRan diagnostics and found evaporator fan faulty. Replaced with new evap fan and fridge is now cooling as designed. Job completed.
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for Gas Dryer does not heat when running. Tested voltage at igniter and it was getting 120v. Removed faulty igniter and installed new igniter and dryer is heating as designed.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for does not work. have checked outlet and breaker box. No clock, timer, or lights on panel. Checked voltage at the wall and got 120v. Checked voltage at the fuse and top end to ground was 120v but bottom end to ground was not registering. Fuse is blown. Tested continuity on both interlocks. Top interlock failed. Replaced both interlocks and installed new filter board fuse. Microwave powered up. Set cup of water inside and turned on. Microwave blew fuse after four seconds. Ordered two fuses and will return with all previously ordered parts not used on this trip. ; ordrng 2 W10138793 (fuse)s and 1 W11256462 (diode)"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site o install previous diagnose part. I gained access to the heating element and replaced it with new. I tested the unit and it is now working as designed. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damage to microwave. I inspected the microwave and found the control panel dented and the outer wrap warped. I replaced the control panel and I am ordering the out wrap. The office will reschedule when we have an eta on the part. ; ordrng 1 W11446916 (WRAPPER )
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for icemaker making slow ice. I inspected the unit and work area. I temp tested the freezer and found it at 32 degrees. I inspected the fresh food evap and found no ice build up. I gained access to the freezer evaporator and found no frost pattern. I tested the evap fans and I found the freezer evap fan no coming on. I replaced the evap motor and found it working. I put the unit into test 6 and found the freezer evaporator not forming a frost pattern. I am ordering a sealed system, compressor, UV dryer, access port, rc evap and fc evap. I am also ordering authorization. Th office will reschedule.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP) and 1 WPW10143759 (UV DRYER ) and 1 WPW10608485 (FC EVAP)"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site to install previous diagnosed part. I gained access to the microwave control and I replaced new. I tested the hood light and it is now working as designed. Job complete.
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site for dishwasher leaking. I inspected the unit and work area. I put the unit through diagnostics and found fault code f9e1 diverter valve. I ran th unit through a diagnostics cycle and found it leaking from the diverter valve. Job complete.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for no cool fridge . Compressor is running found very week frost pattern . After running fridge for 15-20 min frost only got as far as frost 2-3 fins on evap . Ordering compressor evap UI drier ,service port. Weigh 3 hrs . No water leaks detected at time of service. Please double check entitlements.; ordrng 1 3HRS and 1 SERVICEPORT and 1 UVDRIER and 1 W10570565 (EVAP) and 1 W10798720 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for unit powering off and not making ice . Ran diagnostics no error codes for Ice maker and harvest . Customer had video of three way valve making a loud racket before it died . During diagnostics valve made a bunch of noise and took several trys to get it out of home position. Ordering 3 way valve . No water leaks detected at time of service. ordrng 1 W11036448 (VALVE COIL )
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I temp tested the freezer and found it at 26 degrees. I ran test for the freezer fan and found the temp dropping to 12 degrees. I put the unit into a forced defrost in the freezer and found good voltage at the control but no amperage to the heater. I did a continuity test on the defrost heater and found it open. I am ordering the defrost heat and the freezer evap harness, and returning with the control to complete the repair.; ordrng 1 W10858452 (FREEZER EVAP HARNESS) and 1 W10882092 (DEFROST HEATER)"
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site forum console and panel damaged . Ordering console and door panel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11095590 (CONSOLE ) and 1 WPW10274902 (PANEL)
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to possibly install previous diagnosed part.I inspected the unit and work area. I put the unit into diagnostics and found fault code f6e4 User interface/ACU state status mismatch. I looked at the software version and found no information populating. I gained access to the acu and replaced it with new. I checked the software version again and all version populated. I tested the unit and it is working as designed. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replace with new. I powered the unit on and it is now working as designed.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for fridge having low ice production.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range burners not lighting properly. I inspected the unit and work area. I found the right rear burn not lighting. I replaced the burner head and retested. The unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Arrived onsite for FC getting to cold. Attempted to put unit in diagnostics but control would not respond. According to customer no matter what temperature settings was entered, the unit would continue to over cool. Tested thermistor and got 7.4k ohm at about 39 degrees, good test. Replaced control do to issues. Job complete"
RANGE WHIRLPOOL WFE525C0BS0 "Arrived onsite for range door locked. Manually unlocked latch. Ran test on motor but when cycle was complete the location of the latch and rod remained in a locked position. Motor may not be completing full rotation. Motor WPW10107830. If front latch WP9761013
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Sprayed soap solution found leak at evaporator,replaced the evaporator,vacuumed system down unit would not keep good vacuum,added refrigerant to find like ran diagnostics found leak at cap tube exiting liner,called tech support ran video chat with TJ
REFRIGERATOR WHIRLPOOL WRS325FDAB01
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Found deli ui unresponsive,removed deli ui found broken wires at harness and defective ui,fresh food evaporator incased in ice and no lights. Disconnected damaged harness to deli ui lights powered on. Unit will need a new deli ui and deli door ordering fan assembly in case needed as well. Door and control unavailable unable to set return date due to no availability; ordrng 1 W10815669 (DELI DOOR) and 1 WPW10769076 (CONTROL)"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for microwave light staying on. Upon inspection found control sending constant voltage to socket not allowing it to turn off. Will need to order and replace control. Bringing back panel just in case. Office to reschedule.; ordrng 1 W11342846 (CONTROL )
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher heating element not functioning. Put unit in diagnostics and found F7E1 no heat error. Checked connections and found element harness not making secure connection. Reconnected harness and tested unit. Ran test cycle again and heater was activated. Showed customer and customer confirmed that heater is working. Job complete
WASHER MAYTAG MVWB865GC0 Arrived on site to install previous diagnosed part. I removed the damaged agitator and replaced with new. I tested the unit and it is working as designed. Job complete.
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for rr burner not lighting properly. I inspected the unit and work area. I found the flame inconsistent. I replaced the burner head and it is now lighting properly. I spoke to the customer about the unit and how the bake and broil operate. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived in site to install previous diagnosed parts. I gained access to the fresh food section evap drip pan, I shimmed the pan so that it is now level and will drain properly. I gained access to the freezer evaporator and found it without a frost pattern and with an ice ball at the cap tube. I reassembled the unit. I spoke to the customer about the unit, and repair. They have a leak or a restriction at the freezer evaporator. The sealed system repair is still under warranty. I am ordering a compressor, fc evaporator, and Ive dryer. The office will reschedule when we have an eta on the parts.; ordrng 1 2HOUR (2 HOUR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (COMPRESSOR) and 1 WPW10143759 (UV DRYER) and 1 WPW10608485 (EVAP)"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrive on site for fridge not cooling. I inspected the unit and work area.I found the unit off. I plugged the unit back in. I let the unit run for 20 minuets and found a partial frost pattern on the evaporator. I am ordering a compressor W11126760, evap W10836706, UV dryer W10843121, and sealed system. The office will reschedule. ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAP) and 1 W10843121 (UV DRYER ) and 1 W11126760 (COMPRESSOR )"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher leaking. Upon inspection found gasket loose and not correctly set into groove. Reset gasket to insure good seal and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for top rack falling off. I inspected the unit and work area. I found the track stops missing. I installed new track stops. The top rack is now working as designed. Job complete.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dispenser door not closing. I inspected the unit and work area. I found the spring in the dispenser latch broken. I replaced the dispenser with new. I tested the unit and it works as designed. Job complete. No water leaks detected.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace friction pads. Replaced pads, tested unit and unit is functioning properly.job complete."
RANGE WHIRLPOOL WEC310S0FB3 Arrived onsite to replace previously diagnosed parts. Replaced keypad. Tested cooktop and oven. Unit is functioning properly. No error codes. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for still not fixed same issue and water is leaking from ice maker 11/17/2020 REFRIGERATOR - NO the fridge has completely defrosted and producing zero ice in the last 26h, while in the settings the temperature for the fridge and freezer are set to the device recommended 37F and 0F, with my infrared thermometer I am measuring 63F and 60F inside the deviceFridge was not cooling at all. Checked voltage at inverter and compressor. Both getting good voltage. Need authorization on the following: Ordering compressor W10832994, Coupler W10913906, Inverter W11087200, and Dryer WPW10143759. ; ordrng 1 AUTHOW10832994 (AUTHO compressor) and 1 AUTHOW10913906 (AUTHO coupler) and 1 AUTHOW11087200 (AUTHO invrtr-box) and 1 AUTHOWPW10143759 (AUTHO dryer)"
COOKTOP JENN-AIR JEC3430HS00 Arrived onsite for cooktop knob lights not working. Found that unit was needing 4 total lens light disks to function correctly. Had one on hand to test. Tested unit and light does function. Will need to order 3 additional W11310261. Spoke to parts department for parts search and during call notified me that an order will be placed. Office to reschedule. ; O-emld tckt
OVEN WHIRLPOOL WOS51EC0HS "Arrived onsite for oven control panel not working. Upon arrival tested unit control panel. Panel was responsive. Customer is having issues when cooking and steam or condensation accumulates on the screen. Once clear, the panel resumes functionality. Recommended that customer use dry microfiber cloth to clean screen when this occurs. Unit is functioning properly. Job complete."