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for Pflugerville, TX
Knowledgeable and Friendly service repair
Brooke - Pflugerville, TX
Had a great experience in getting my fridge fixed. The service man troubleshooted the issue, brought all necessary equipment and got my freezer fixed in about an hour!
Adam - Pflugerville, TX
They were right in time! Great personality, over friendly and knowledgeable about what needed to be done. Did not waste anytime getting to work and got service call completed.
Mark - Pflugerville, TX
7th Visit, Same problem
Charlie - Pflugerville, TX
I’m disappointed that the door seal and internal components have been replaced multiple times without success. The techs are always very nice, but the problem remains unsolved. We’ve been listening to a loud, I rating sound from this fridge for 11 months and that’s extremely frustrating.
Joyce - Pflugerville, TX
Scott was very professional and courteous I described my problem when I set up the appointment He knew exactly what part I needed to correct the problem. I was very satisfied.
David - Pflugerville, TX
I was impressed with the service
Haiyian - Pflugerville, TX
Ector - Pflugerville, TX
Kayman B answered all my questions. Very knowledgeable.
Brandon - Pflugerville, TX
It was awesome!
Fast and professional
Kathy - Pflugerville, TX
Ice Maker A Real LEMMON
Bryan - Pflugerville, TX
Still broken.... no ice... 4 service calls
Great Service and communication
Sacora - Pflugerville, TX
Scott did an awesome job of accessing the issue and communication the problem and tips to possible avoid it in the future.
In the end, it all worked out.
John - Pflugerville, TX
At first, Jimmy thought the wrong part had been ordered and that a third appointment would be needed to install. Luckily though he DID have the right part and the stove got fixed on the 2nd visit.
Paul - Pflugerville, TX
Rodger - Pflugerville, TX
Warrant service on new refrigerator. On time, courteous & professional. Provided a little education about our new appliance.
Problem located and part replaced. Great customer service
David - Pflugerville, TX
Dalia - Pflugerville, TX
David was very courteous and professional. That being said, I was taken aback at the fact he found more air gaps in freezer compartment after a diagnostic exam was supposedly done previously by tech on October 5. Which makes me feel the prior technician did not check refrigerator thoroughly for air gaps as stated. This is frustrating to say the least! I cannot say I am happy with repair because it’s been a recurring issue and frankly I do not if the refrigerator is repaired. Will have to wait and see. My average rating is based on that fact, 3 service calls for same issue...not David’s performance.
Sherrie - Pflugerville, TX
Scott did a great job. Was very professional.
Melissa - Pflugerville, TX
Fixed my microwave before it blew up. They knew what the problem was immediately while my builder had told me my problem was because of the steam rack in the microwave. Don’t build with Pulte, but do work with Appliance Express!
Great service! Horrible product!
Brandon - Pflugerville, TX
The technician was on point. He did a great job and communicated well! Just not happy about the dishwasher in general.
Great service and very informative!
Mags - Pflugerville, TX
Really great service! The front cover of my dishwasher needed to be replaced - and in addition to that, the installation tech gave me advice on how to use my washer more efficiently for our dishes and water tight.
Jennifer - Pflugerville, TX
Service was fast and thorough.
Dalia - Pflugerville, TX
The problem with freezer frosting up still exists, it just happened again, today, Saturday, October 17, 2020. So whatever the technician did, did not work. Some is wrong with this fridge.
Donna - Pflugerville, TX
We needed work on the range. He was prompt in diagnosing and ordering the right part. When it came in, he was equally efficient about installing it.
Eric - Pflugerville, TX
Showed up early and completed the fix quickly
WASHER WHIRLPOOL MVWC565FW2 Arrived on site for Water leaked from cold water connection/valve. Machine was not connected. Couldnt see a crack. Returning with valve already ordered to return and complete the repair. Hopefully the valve was the only are where the leak was. ; O-emld tckt
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer is not heating. Found wall outlet was only getting 25 volts from L1 to L2. Customer will need to contact an electrician to complete the repair. Job completed.
REFRIGERATOR GE GFE28GSKBSS Arrived onsite for leaking icemaker and ice build up in the fan space of the freezer. Removed ice build up and replaced icemaker to prevent leaking. All checks good.
WASHER AMANA NTW4516FW3 "Arrived on site , replaced gearcase ,spluch, actuator, and drive motor . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete."
WASHER WHIRLPOOL MVWB880BW0 "Arrived on site replaced bearing and suspension rods . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and customer stated that once a month the ui malfunctions. I performed a factory reset. In the event of call back order ui panel. Advised customer on repair and how to reset.
DRYER WHIRLPOOL WGD4850HW0 Arrived on site for The Whirlpool dryer is not working. The power is on but it is not drying the clothes. The heat is not coming there to dry the clothes. Please send the technician to check it. Found flame was shutting off after ten seconds of being lit. Removed the vent hose from the wall and tested the temperature and it shot up to 195 from 120. Put the vent hose back on and and it slowly dropped and never came back up. Vents will need to be cleaned in order for good air flow to continue to heat the dryer. Called customer and recommended they call a vent cleaner to fix the no heat issue. Job completed.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for refrigerator with doors mis aligned. I aligned the doors to level. The unit is now level. No leaks detected during time of service. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave not heating. Upon arrival I was informed it was heating but now it is completely dead and no operation. I accessed and replaced the filter fuse from my van stock but the unit still did not turn on. I am ordering the cavity thermostat (W10269232) filter board(W10422269) and returning with any other parts that could remedy the issue. Office to R/S due to part availability. ; ordrng 1 W10269232 (Cavity thermostat) and 1 W10422269 (Filter board)
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite to install previously diagnosed parts. When I arrived I found the parts needed were no longer needed. Job complete.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Reminded customer to connect to WiFi for proper functionality. Job complete
OVEN WHIRLPOOL WGG745S0FS02 Arrived Onsite for oven that wont heat. Upon inspection I found the upper oven igniting as designed but the lower ovens ignitor would not glow to ignite the gas. I tested amp draw at the ignitor and it was not present. I accessed the rear of the unit and found 120Vac coming to the ignitor when trying to preheat. The unitwill need the lower bake ignitor for repair. I removed the old ignitor I am ordering screw x 2 (WP90767) and returning with both ignitors. Office to R/S due to part availability. ; ordrng 2 WP90767 (Screw)s
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived on site for poor washing motor . Ran diagnostics got error codes 4-3 , 7-1 . Wash motor is working and heater cam on . Checked connections, tested control. All checked good . Couldnt find fault with unit .
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Recommended setting up WiFi to unit for proper functioning and updates.
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived onsite for dishwasher leaking. Upon inspection I found the unit has not leaked since inspection. I could not find any evidence of a leak. The unit is working as designed at this time. No leaks detected. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived I site for refrigerator not making ice. Upon arrival I found FC=20 RC=38. I found the FC evap had a wall of ice built up on the out side. I tested the defrost heater and it came on in diagnostics. I tested the fans but the FC fan did not turn on. I tested voltage and found 12.7 vDC leaving the control to both fans. I am ordering a FC fan motor (W11249952) main Control(WPW10675033) and UI (W11330971) I instructed the customer on the unit before our next visit. Returning tech check continuity of the FC fan harness through the unit. ; ordrng 1 W11249952 (Fan motor) and 1 WPW10675033 (Main control) and 1 W11330971 (UI)
RANGE FRIGIDAIRE FGFBZ90GCG Arrived onsite for range oven with bake issue and cooktop burner issues. Upon inspection I found one of the orifices for the cooktop was clogged. I unclogged the orifice and the burner worked as designed. I accessed the bake ignitor and tested amp draw while in preheat. I found 2.6 amps being drawn from the ignitor when at least 3.4 is needed to engage the gas valve to release gas. I replaced the ignitor re assembled the unit and tested. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for dead microwave. Fuse checked normal .found voltage going into control. No voltage leaving control. Will need to replaced control. Please call to set return ; saved tckt
DISHWASHER GE GDT545PGJ5BB "Arrived on site for dead dishwasher . Power at outlet . Tightened down wire nut connections . Unit started up , RAN DIAGNOSTICS all checked normal . Did clean off filter trap , and explained proper use and cleaning of unit . All checked normal. Job complete. No water leaks detected at time of service."
COOKTOP WHIRLPOOL WCC31430AB03 Arrived on site for cooktop cycling on and off. I inspected the unit and work area. I checked the coils and found them within range for resistance. I found good voltage being sent to the unit. I tested the coils and found them cycling on and off like designed. I spoke to the customer about the units operation and how the coils heat. Unit is operating as designed. Job complete.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer tumbling and not heating . Checked voltage at terminal block ,found dropping one leg . Flipped breakers , still missing a leg . Recommended customer have an electrician check breaker and outlet . No lint build up at time of service. Job complete ."
WASHER AMANA NTW4516FW3 Arrived on site to install previous diagnosed part. I gained access to the valve and replaced it with new. The unit is in a garage and could not be tested properly. Job. Complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for upper rack falling down. Found wheels broken on right side adjuster . Replaced adjusters with kit. All checks normal, no other issues found with racks. No water leaks detected at time of service job complete"
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for no display on control. Tested and found fuse good . Getting voltage into control, no voltage coming out . Will need control. Please call to set return . ; saved tckt"
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site for left side tine on grate broken . Replaced grates . No gas leaks detected at time of service. Job complete .
WASHER WHIRLPOOL MVWB880BW0 "Arrived on site for ol error code . Ran diagnostic unit kicked out of test during agitation with old error code . Ran Manuel spin test . Basket wobbling and making grinding noises . Also found suspension failing . No water leaks detected at time of service. ; ordrng 1 W10440786 (SUSPENSION )"
WASHER WHIRLPOOL WFW560CHW2 "Arrived on site for missing latch . Found latch pushed into unit , screw holes broken . Replaced latch and ran diagnostics. All checked normal. No water leaks detected at time of service. Job complete ."
WASHER WHIRLPOOL WTW5005KW0 Arrived onsite for washer not agitating or spinning. Upon inspection I found the units basket and agitator would spin together when trying to agitate. I lifted the unit and found the actuator had come disconnected from the cam assembly and would not allow the unit to shift between agitate and spin. I re connected the shift arm and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I contacted tech line to report. SR#7730090977. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave combo with timer that wont count down. Upon inspection I found multiple stored errors for control to UI state status mis match. The unit would also reboot every time they tried to preheat. I am ordering the console, microwave control and main control for repair. Returning tech make sure the unit gets connected to WiFi before closing out. Ordering console (W11297728) micro control (W11325603) ; ordrng 1 W11297728 (Console) and 1 W11325603 (Micro control)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with no water entering the unit. Upon inspection I found the hot water for the house turned off. I found the valve very hot from trying to be run dry. I also found the UI adhesive had failed and was separating from the console. The valve will need to be replaced and the console. Ordering Console (W11116422). And returning with the valve. Office to R/S due to part availability. ; ordrng 1 W11116422 (W11116422)
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave that wont turn off and keeps running after its done. Upon inspection I found the unit I stand by. I could not recreate the issue but the resident showed me a video. I will need to order upper interlock(W11433682) lower (W11433683) and the main control (W10892389) for the repair. Office to R/S due to part availability. ; ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Lower interlock) and 1 W10892389 (Control)
WASHER WHIRLPOOL WTW4855HW1 Arrived I site for washer leaking. Upon inspection I found the valve stuck open allowing water to seep by and leak into the tub. I replaced the valve and ran a diagnostics cycle on the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
DRYER WHIRLPOOL MEDB835DW3 Arrived onsite to confirm a voltage issue at the wall outlet. Again L1 to common is only getting 5Vac but when you push on the outlet the voltage returns. I showed the resident and contacted the electrician so I could explain it to them in technical terms. He said he would return and re evaluate the outlet. Job complete.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washer stuck in draining . Ran diagnostics got 6-2 , 8-3,8-2 errors . Connections on control and UI are good . Found a lot of suds in unit and soap build up . Getting normal water flow . Pressure hose and trap looked good . Blew out pressure hose . Instructed customer on proper soap usage and to keep up with proper cleaning of unit . No water leaks detected at time of service.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for dead microwave . Out let has power . Fuse on filter board is good . Getting voltage to control . Will need to replace control. Call to set return .; saved tckt