Local Reviews
for New Braunfels, TX

Rated 5.0 out of 5 stars based on 24 customer reviews

Map of New Braunfels, TX

Excellent service




This was a warranty repair. Connor took the time to explain the likely cause of the problem and what he was going to do to fix it. The cause was what he expected and the problem was corrected.


Map of New Braunfels, TX

Great Service




Diego G. Was very professional and pleasant. Fixed the problem very quickly.


Map of New Braunfels, TX

Excellent




Excellent tech identified problem quickly


Map of New Braunfels, TX

Craig




Great service! Very professional and courteous.


Map of New Braunfels, TX

Great service





Connor M.

Connor M.

MMV4205FZ3maytag microwave Arrived on site to test unit for light not coming on. Cusomer had new bulb to replace old one, didnt work. Confirmed proper voltage at harness so i replace socket. Light still not coming on. Will need to replace control. Part is expart. Office to schedule directly.

Near Lazy Trail, New Braunfels, TX 78130
Connor M.

Connor M.

LER3624JQ0 whirlpool dryer Arrived on site to test unit for drumm not turning. Found worn out idler pulley causing belt to come loose. Installed dryer repair kit and tested unit. Unit working properly. Informed customer of potential fire hazard from bad venting

Near E Zipp Rd, New Braunfels, TX 78130
Connor M.

Connor M.

KDTE104ESS kitchenaid dishwasher Arrived on site to test unit for not drying dishes will. Found loose connection on heating elelemnt. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near Sun Ledge Way, New Braunfels, TX 78130
Daniel  A.

Daniel A.

WDF120PAFB0 Not heating. Ran diagnostic. No error codes for heater. Checked resistance at control for heater blue/red. Blue/white open heater. Replaced defective heater. Checked water inlet and drain hoses. No leaks detected. Ran wash cycle. Normal operation after service

Near Elderberry, New Braunfels, TX 78130
Connor M.

Connor M.

WRS325FDAM04 whirlpool refrigerator Arrived on site to test unit for not dispensing water. Found pinched line in resivoir compartment. Corrected issue and tested unit. Unit working properly, no leaks detetced.

Near Aster Run, New Braunfels, TX 78132

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express 4.5 star rating 127 reviews
Robert R.'s Review Robert R.
5.0 star rating

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Brandy Faulk
Brandy Faulk

4 out of 5 stars

posted 2 weeks ago

It was frustrating, at first, that the earliest available appointment was a week out, and then it was cancelled due to the assigned tech being out ill. However, when the appointment did happen a few days later, Jonathan was fantastic. He was courteous, quick, and did a great job of explaining what the issue was and how we can help prevent future issues like it. He also gave us some great advice on how to ensure the rest of our appliances are functioning the best they can. Thanks Jonathan!