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Local Reviews
for New Braunfels, TX

Appliance Express Rated 4.9 out of 5 stars based on 196 customer reviews

Map of New Braunfels, TX

Ice maker




Review of Appliance Express


Map of New Braunfels, TX

Fast and friendly




Review of Appliance Express

My service representative was it knowledgeable and acted quickly!


Map of New Braunfels, TX

Very professional and knowledgeable.




Review of Appliance Express


Map of New Braunfels, TX

Awesome service!!!!




Review of Appliance Express


Map of New Braunfels, TX

Great service




Review of Appliance Express


Map of New Braunfels, TX

problem repaired first time




Review of Appliance Express

My Whirlpool microwave wasn't working properly. Appliance Express sent out a tech, who arrived timely, ordered the parts, returned and installed them. Now my microwave works like new. Would definitely use again.


Map of New Braunfels, TX

Excellent




Review of Appliance Express

Kevin was excellent! My ice maker finally works.


Map of New Braunfels, TX

Microwave




Review of Appliance Express

Honest evaluation of my problem.


Map of New Braunfels, TX

Job




Review of Appliance Express

Kevin was professional and made sure that we knew what had happened showed us all the problems and got the job done thanks Kevin your amazing


Map of New Braunfels, TX

Jeff Bell




Review of Appliance Express

Great service


Chris Henderson




Review of Appliance Express

Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.


Maytag Repairman Visit




Review of Appliance Express

Great job


Great service




Review of Appliance Express

He was here on time and did a good job


professional tech




Review of Appliance Express

Kevin, was professional, and fixed the problem with new washing machine


Awesome service




Review of Appliance Express

Very pleased with my service call yesterday. He checked everything that was concerning to me. Also, checked my new dryer and found the air flow was not good due to build up on the outside.


Excellent service on refrigerator




Review of Appliance Express

Robert was able to diagnose the problem and fix our refrigerator by having repair parts with him. Thankful that he could repair in one trip.


Robert was a very nice service man.




Review of Appliance Express


Service people were very polite and friendly.




Review of Appliance Express

Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.


Customer




Review of Appliance Express

Great Service!


Good service




Review of Appliance Express

Did a good job


Terrific Service and Education




Review of Appliance Express

Leo Cantu came to repair our Whirlpool dishwasher that is under warranty. He quickly diagnosed and repaired the problem (which was caused by the installation) and then took the time to explain the problem and solution to me. In addition, he also took time to answer several questions I had about our other kitchen appliances. He clearly enjoys what does and to educate his customers. His attitude and the quality of his service was stellar.


Great service




Review of Appliance Express

Timely and professional. Knowledgeable about the product.


On time, professional




Review of Appliance Express

Kevin was on time and efficient in his work great job!


Great service




Review of Appliance Express

I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.


Great Service




Review of Appliance Express


Robert J.

Robert J.

DISHWASHER KITCHENAID KDTE204EPA4 Arrived on job for complaints of no power. Found power cord defective customer will purchase and install new cord.

Near FM 2722, New Braunfels, TX 78132
Robert J.

Robert J.

ICE MACHINE JENN-AIR JIM158XYCX1 Arrived on job to replace pumps. After replacement test operation. No leaks detected at time of service.

Near Lakeview Blvd, New Braunfels, TX 78130
Robert J.

Robert J.

WASHER WHIRLPOOL WTW5000DW1 Arrived on job to replace wash plate and gearcase. Found cam needed to be replaced as well. After replacement ran calibration and test for leaks.

Near Lori Ln, New Braunfels, TX 78132
Robert J.

Robert J.

DRYER WHIRLPOOL CGM2745FQ0 Arrived on job for complaints of smell of gas. Found gas valve not closing properly. Will need to replace valve ; ordrng 1 285904 (burner-gas)

Near I-35, New Braunfels, TX 78130
Robert J.

Robert J.

WASHER WHIRLPOOL CAE2745FQ0 Arrived on job for complaints of not spinning. Ran diagnostics and no codes and working properly. Ran calibration.

Near I-35, New Braunfels, TX 78130
Robert J.

Robert J.

WASHER WHIRLPOOL WFW8620HW1 Arrived on job for complaints of top damaged. Confirmed damage and replaced top.

Near Olivastro, New Braunfels, TX 78132
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of no water or ice. Found water lines frozen. Thawed line and water now flowing. Adjusted temperature to warmer temperature and ordered fan with sensor. ; ordrng 1 W11087438 (motor-evap)

Near Whooping Crane, New Braunfels, TX 78130
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFF707ESS01 Replaced all parts ordered by previous tech and check sensor placement. Change defrost timer and check for leaks.

Near Appellation, New Braunfels, TX 78132
Robert J.

Robert J.

REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on job for complaints of no ice and water on freezer door. Replaced icemaker and it filled with water. Ordered gasket for door issues. ; ordrng 1 WPW10714545 (gasket-fip)

Near Beechwood Lane, New Braunfels, TX 78130
Robert J.

Robert J.

FREEZER KITCHENAID WRV986FDEM01 Arrived on job to replace hose. Replaced hose .but door inner liner separating from door causing condensation on top of freezer door. ; ordrng 1 W10815698 (dor-fip ss)

Near Fall Cover St, New Braunfels, TX 78130
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL MRT311FFFE00 "Arrived on site and found unit water valve not plugged in, plugged unit inlet valve in and unit operation is as designed no leaks. Job complete"

Near Cutler Bay, New Braunfels, TX 78130
Robert J.

Robert J.

ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on job and found unit not responding. Reset power and no change. Unit W10825875 failure. Replaced pump assembly tested unit and found unit operation is as designed. Diagnostic test shows systems operation normal. Job complete

Near Indian Moon Cove, New Braunfels, TX 78132
Robert J.

Robert J.

DRYER MAYTAG MEDX655DW1 Unit no heat. Tested and found high limit cut off tests bad. Will order and return.; ordrng 1 279816 (thermal cut off hi)

Near Brown Rock Dr, New Braunfels, TX 78130
Robert J.

Robert J.

DRYER AMANA NED4655EW1 Arrived on job for complaints of noise. Found foreign objects in fan housing. Removed from housing and test.

Near S Ann St, New Braunfels, TX 78130
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED8000DW1 "Arrived on site for customer complaint of noise, found repair kit was needed, I replaced repair kit, unit tested good."

Near Shady Hollow, New Braunfels, TX 78132
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and found wash motor is not running, after replacing ran diagnostic cycle and all functions have returned. No water leaks detected at time of service, job complete"

Near Timberwood Trail, New Braunfels, TX 78132
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDF540PADM7 "Arrived on site and found door panel is dented on the left-hand side, replaced panel and confirmed dishwasher is operating normally. Spoke with MS, no water leaks from connections at time of service. Read sticky notes for further information."

Near Cedar Trail, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site and found no ice production, freezer temp is 5 degrees, took 1 picture. Found icemaker has a batch of ice in the tray, there is two batches in the bin. Replaced ice maker motor is likely failing. No water leaks from connections at time of service, job complete."

Near Anthem Ln, New Braunfels, TX 78132
Brandon C.

Brandon C.

OVEN WHIRLPOOL WOD93EC0AS05 "KB and I arrived on site to reinstall double oven, we found the cabinet supporting the oven was bowed, and needs to be reinforced. KB called builder to inform him of our findings."

Near Forest Bell, New Braunfels, TX 78132
Kevin B.

Kevin B.

DISHWASHER GE GDF620HMJ0ES "Arrived on site and found drain pump vibrates loudly once water is removed from dishwasher. Spoke to GE tech line and they said to replace the drain pump and see if the noise still happens. After replacement drain sounds normal during operation. No water leaks from connections at time of service, job complete"

Near Stone Park, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site and inspected refrigerator and found water filter is not engaging filter head properly. Replaced filter head with a bypass end it is now working correctly. No further repair is required at this time, no water leaks from connections at time of service"

Near Diretto Dr, New Braunfels, TX 78132
Kevin B.

Kevin B.

DRYER MAYTAG MED5500FC0 "Arrived on site and inspected dryer and found thermal fuse has failed, also found dryer vent was kinked and crushed and recommended that it be replaced. Also found restricted airflow error. Vent to exterior has not been serviced in two years and recommended that this be done before dryer is used again otherwise risk of thermal fuse failing again.

Near FM3009, New Braunfels, TX 78132
Kevin B.

Kevin B.

FREEZER KITCHENAID WRV986FDEM "Arrived on site and found customer has a Lowe’s extended warranty, took a picture of receipt. Found condensation on top of freezer door gasket and will need to add gasket strips per tech line. If you have never done this before speak to CS for KB or instructions. Icemaker is also leaking into bin also took a picture and will order this as well. No water leaks detected at time of service ; ordrng 2 A3189395 (gasket)s and 1 W10886939 (icemaker)"

Near Fall Cover St, New Braunfels, TX 78130
Robert J.

Robert J.

WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of error codes. Check washer ability to drain and it drains properly. Washer was locked in a drain with door locked. Removed top and manually unlocked door. Washer stopped drain motor and started working normal. Previous Technicians have changed control and level switch. Removed back and replaced trap. Test operation.

Near Texas Thistle, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF707ESS00 "Arrived on site and replaced evaporator cover and harness recommended by tech line on the previous visit. Added screws to the top tabs and insured evaporator is pushed all the way back. And charge a customer that refrigerator should take 24 to 36 hours to cool down properly. No water leaks from connections at time of service, job complete"

Near Via Principale, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER MAYTAG MVWB835DW1 "Arrived on site and replaced control and console diagnosed on previous visit after replacement washer will complete test 51 and is progressing on s normal cycle properly. No water leaks detected at time of service, job complete."

Near Varrelmann, New Braunfels, TX 78132
Kevin B.

Kevin B.

REFRIGERATOR JENN-AIR JIM158XYRS2 "Arrived on site and found service call should be on the ice machine not the kitchen refrigerator, found residue customer is referring to is just calcium deposit, Took a picture. A filter did not come with the ice machine and the builder will request one from Jenn air or from the retailer. Reported customer experience to techline, No water leaks detected at time of service, job complete"

Near Cantera Ridge, New Braunfels, TX 78132
Brandon C.

Brandon C.

WASHER WHIRLPOOL WETLV27HW0 "Arrived on site for customer complaint of unit not advancing through the cycle, found faulty capacitor, after replacing capacitor, unit tested good."

Near Sundance Parkway, New Braunfels, TX 78130
Kevin B.

Kevin B.

RANGE JENN-AIR JGCP548WP02 "Arrived on site and replaced console diagnosed on previous visit nameplate was not ordered and will need to be included. Finished before second technician arrived, and was not needed. Will need to return with a name plate; ordrng 1 WPW10159578 (nameplate)"

Near Verden Ridge, New Braunfels, TX 78132
Kevin B.

Kevin B.

DRYER MAYTAG MED6000XW2 "Arrived on site and inspected dryer and found error code for no communication between user interface and control board, both would need to be replaced to correct issue control board and user interface

Near Hampton Oaks, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER MAYTAG MVWB855DC2 "Arrived on site and inspected washer and found a rattling noise during drain cycle. Uninstalled drain pump and found a small metal nameplate off of a pair of jeans. After removing reassembled drain pump and it is now normal and quiet, No water leaks from connections at time of service."

Near Kopplin Rd, New Braunfels, TX 78132
Kevin B.

Kevin B.

OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site and found user interface is unresponsive, after replacing consul it is now operating properly. Job complete"

Near Copper Valley, New Braunfels, TX 78132
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL GI15NDXZB1 "Arrived on site and inspected ice machine and found condenser fan is not running. Uninstalled ice machine and after replacing fan it is now operating properly No water leaks from connections at time of service, job complete"

Near Provence Pl, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and inspected washer, found cold water valve is not actuating. After replacing valve housing all function has returned to washer. Ran test 51 to confirm all functions are operating properly, job complete. No water leaks from connections at time of service."

Near Azalea Way, New Braunfels, TX 78132
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site and found in the last 12 hours icemaker has made 48 cubes,this is 8 batches in 12 hours. One batch every 1.5 hours this is normal production, no water leaks detected at time of service, job complete"

Near Mountain Laurel Dr, New Braunfels, TX 78132