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Local Reviews
for New Braunfels, TX

Appliance Express Rated 4.9 out of 5 stars based on 179 customer reviews

Map of New Braunfels, TX

Service people were very polite and friendly.




Review of Appliance Express

Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.


Map of New Braunfels, TX

Customer




Review of Appliance Express

Great Service!


Map of New Braunfels, TX

Good service




Review of Appliance Express

Did a good job


Map of New Braunfels, TX

Terrific Service and Education




Review of Appliance Express

Leo Cantu came to repair our Whirlpool dishwasher that is under warranty. He quickly diagnosed and repaired the problem (which was caused by the installation) and then took the time to explain the problem and solution to me. In addition, he also took time to answer several questions I had about our other kitchen appliances. He clearly enjoys what does and to educate his customers. His attitude and the quality of his service was stellar.


Map of New Braunfels, TX

Great service




Review of Appliance Express

Timely and professional. Knowledgeable about the product.


Map of New Braunfels, TX

On time, professional




Review of Appliance Express

Kevin was on time and efficient in his work great job!


Map of New Braunfels, TX

Great service




Review of Appliance Express

I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.


Map of New Braunfels, TX

Great Service




Review of Appliance Express


Map of New Braunfels, TX

Knowledgeable andFriendly




Review of Appliance Express

Great Job


Map of New Braunfels, TX

Amazing Service




Review of Appliance Express

Kevin Bell knew exactly how to fix my dishwasher. Very happy customer


fast service




Review of Appliance Express


AWESOME SERVICE




Review of Appliance Express


Great Service




Review of Appliance Express

The technician brought the part with him that he suspected was the problem based on the description of the problem.


Very friendly and great service!




Review of Appliance Express


He was very helpful and answered all our questions.




Review of Appliance Express


Michael




Review of Appliance Express

1st rate. Communication and service were outstanding.


Diego did great job




Review of Appliance Express


Warranty Service




Review of Appliance Express


Diego




Review of Appliance Express


Excellent service, troubleshooting




Review of Appliance Express


Very nice!




Review of Appliance Express

Very Good!


Great service under warranty




Review of Appliance Express

Great


Debbie




Review of Appliance Express

Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.


Judi




Review of Appliance Express

Absolutely first class service. Diego was very thorough and professional. Also very likable. He is a true asset to your company.


very good




Review of Appliance Express

Diego was very careful. He received the wrong part at first and made sure that he got the correct one.


Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for cooling issue and insufficient ice production. Ran diagnostics found freezer fan motor not powering on and weak air flow from ice box fan,during diagnostics ui leds dim. Replaced evaporator fan motor,ui and hv control. Powered unit on ran diagnostics freezer Evap fan powered on,all correct leds illuminate on ui and good air flow from ice box fan.

Near Solms Forest, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for damaged door. Found large dent on fresh food door,replaced fresh food door and nameplate, remolded door gasket checked door seal good."

Near Daisy Way, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install parts prev tech diagnosed. Customer defrosted unit,removed door and shelves installed updated evaporator cover,secured thermistor to suction line with a zip time in correct location. Reassembled unit powered unit on compressor and fans powered on.

Near Ranch Loop Dr, New Braunfels, TX 78132
Robert J.

Robert J.

DRYER WHIRLPOOL WED7500GC0 Arrived on job to replace thermostat and thermistor. After replacement test operation and air flow

Near Provence Pl, New Braunfels, TX 78132
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on job to replace nuts,cover and filter. After replacement test operation all functions working properly"

Near Sundance Parkway, New Braunfels, TX 78130
Robert J.

Robert J.

RANGE WHIRLPOOL WFE540H0AH0 Arrived on job for complaints of not heating properly. Found bake element not connected.

Near Timberwood Trail, New Braunfels, TX 78132
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site and inspected dishwasher and found control board has burnt out, harness has also burnt. While attempting to replace harness pump and motor started leaking, cleared water out of it but a new one will be needed to complete repair will also need to bring back control panel. explain to customer that dishwasher should not be used it will leak water. Control board and harness have been replaced. No water leaks from connections at time of service.; ordrng 1 WPW10348269 (drain pump) and 1 WPW10605057 (pump and motor assy)"

Near Oak Branch Ridge, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR KITCHENAID KRMF706EBS01 arrived on site and found water dispenser is barely trickling when activated. Removed water filter and it is now operating properly. Ran test 45 on icemaker and it filled normally. no water leaks from connections at time of service, job complete."

Near Moonlight Cir, New Braunfels, TX 78132
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED8500DC4 "Arrived on site and found dryer is noisy and rattling during operation, raised front left leg to provide clearance and noise has stopped. If issue continues sound pads may be needed to correct issue. No lint found in dryer at time of service job complete"

Near Field View, New Braunfels, TX 78130
Kevin B.

Kevin B.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site and found error code for lower fan speed, uninstalled oven and replaced lower fan blower and then started both ovens on preheat. Found it is now working properly. Job complete"

Near Valley Vista Ln, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site and inspected unit and found icemaker production is good but it will not dispense. Lights do turn on when dispense button is pressed but there is no motor noise. Removed chute cover and found Ice dispenser motor has shorted out due to water and ice building up in the door cavity. Took several pictures. Replaced dispenser motor and all function has returned. NO water leaks from connections at time of service, job complete"

Near Tejas Pecan, New Braunfels, TX 78130
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW8500DC "Arrived on site and inspected washer and found very little water flow when both valves are energize. Replaced valve assembly and water will now flow properly. Ran test 51 and all functions passed. No water leaks from connections at time of service, job complete"

Near Field View, New Braunfels, TX 78130
Kevin B.

Kevin B.

COOKTOP WHIRLPOOL WCE55US0HB01 "Arrived on site and found front valve is stuck, removed top portion and found stem base is bent. Straightened stem and after reassembling it will now operate properly. No further repair is needed at this time, job complete"

Near Valley Vista Ln, New Braunfels, TX 78130
Kevin B.

Kevin B.

ICE MACHINE WHIRLPOOL GI15NDXZS1 arrived on site and found ice machine has a gravity drain and drain hose is not inserted into PVC, took one picture. After correcting started ice machine and it filled reservoir and began cycling water over evaporator plate. Found evaporator plate is getting cold but condenser fan is not running. Ice machine will overheat and stop producing. no water leaks from connections at time of service. Will need to bring back condenser fan to correct the issue. ordrng 1 W10124096 (fan,motor CONDENSER )"

Near River Forest Dr, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and replaced hub and wash plate per previous technician diagnosis. After replacement ran washer on agitation nd spin and it is operating properly. No water leaks detected at time of service, job complete"

Near Potthast Dr, New Braunfels, TX 78130
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site and found outer cabinet and mounting points are damaged, filter board and fuse failed will need to also bring back all heating components to ensure repair on next visit; ordrng 3 W10138793 (fuse)s and 1 W10422269 (filter) and 2 W10596040 (nut)s and 1 W10845689 (wraper-cab) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE) and 1 WPW10693025 (magnetron)"

Near Sundance Parkway, New Braunfels, TX 78130
Kevin B.

Kevin B.

WASHER WHIRLPOOL WETLV27HW0 "Arrived on site and found gear case has failed, replaced it, capacitor, belt, shield, cam kit, and actuator. After replacement ran a calibration cycle and confirmed all functions are operating properly. No water leaks from connections at time of service, job complete"

Near Sundance Parkway, New Braunfels, TX 78130
Kevin B.

Kevin B.

WASHER WHIRLPOOL MHW6630HC0 "Arrived on site and found error code F8E1 saved multiple times, ran a diagnostic cycle, . all functions are operating properly. No water leaks from connections at time of service job complete."

Near Mill Run, New Braunfels, TX 78132
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 "Arrived on site and found ice production is good, water is dispensing properly but ice will not. Found that when holding door switch down by hand ice will dispense, top of the freezer door is not contacting switch properly when door is closed. Uninstalled switch and straightened it and insured it is protruding out farther. Ice will now dispense properly, no water leaks from connections at time of service, job complete"

Near Volme, New Braunfels, TX 78130
Kevin B.

Kevin B.

DISHWASHER AMANA ADB1400AGW1 Arrived on site and inspected dishwasher and found control board is getting correct power but is not responding. Replaced control board and was able to complete a diagnostic cycle. No water leaks from connections at time of service, job complete."

Near S Hill Ave, New Braunfels, TX 78130
Kevin B.

Kevin B.

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site and found customer is experiencing too much ice production, customer has turned off icemaker. Replaced bin thermistor, no further repair is required at this time. No water leaks from connections at time of service, job complete."

Near Venezia, New Braunfels, TX 78132
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH32519HB2 Arrived on job to replace panel and door. After replacement test operation

Near Gentle Meadow, New Braunfels, TX 78130
Robert J.

Robert J.

OVEN WHIRLPOOL WFC150M0EW

Near Shire Meadows, New Braunfels, TX 78130
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "arrived on site and found freezer temperature is 33 degrees, ran Test 58 and found 00 temperature warmer than harvest test 56 E5, test 15 passed, test 57 icemaker cycled, test 45 icemaker filled. Found ice buildup in freezer on rear took picture. Freezer is overfilled, took picture. Recommended that customer defrost refrigerator completely, if after reconnecting to power it begins to cool then defrost was all that was needed. If it does not begin to cool sealed system may be needed. No water leaks detected at time of service.

Near Solms Forest, New Braunfels, TX 78132
Robert J.

Robert J.

DISHWASHER FRIGIDAIRE FFBD2408NS Arrived on job for complaints of not washing.. Customer had parts sent from them. Replaced door latch. No leaks detected at time of service.

Near Flintshire Drive, New Braunfels, TX 78130
Robert J.

Robert J.

DRYER WHIRLPOOL WED4616FW0 Arrived on job for complaints of noise. Found the fan rubbing on housing. Adjusted the housing to correct position and noise stoped.

Near Goodwin Ln, New Braunfels, TX 78130
Robert J.

Robert J.

WASHER WHIRLPOOL WTW5000DW Arrived on job for complaints of not spinning. Ran diagnostics and got code for suds and off balance. Calibrated washer. No leaks detected at time of service

Near Duval Dr, New Braunfels, TX 78130
Kevin B.

Kevin B.

DRYER MAYTAG MEDB855DC4 "Arrived on site and found an error code for no L2 and restricted airflow, found harness to control board isn’t seated and after correcting power is correct. Found airflow exiting dryer is correct and recommended that vent be cleaned from the wall connection to the exterior of the home to prevent any further issues. No lint buildup found in cabinet at time of service, job complete"

Near Kalksteine Loop, New Braunfels, TX 78132
Kevin B.

Kevin B.

COOKTOP WHIRLPOOL JGD8345ADB "Arrived on site and inspected the top and found left rear valve will not turn it all, left front burner is difficult to ignite, center front burner has a flame coming out of a rusted spot on cooktop surface below burner head. Will need a new cooktop surface for that module, new Venturis, an igniter, left side valves and a manifold for back up. Took multiple pictures.; ordrng 1 74004053 (sub 7432p073-60) and 1 7513P489-60 (manifold) and 1 WP2001F175-09 (cooktop) and 1 WP74005890 (IGNITER) and 1 WP7538P008-60 (venturi) and 1 WP7538P009-60 (venturi) and 1 WPY04100188 (valve-brnr) and 1 WPY04100188 (valve-brnr)"

Near Waterbury, New Braunfels, TX 78132
Kevin B.

Kevin B.

ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site and inspected ice machine and found no water Filling reservoir. Inspected valve and found voltage is correct. Replaced incoming water valve and ice machine is now operating properly. No water leaks from connections at time of service, job complete"

Near Rockwall Pkwy, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER MAYTAG MVWB855DC3 "Arrived on site and found wash plate has a crack in it, replaced wash plate and ran a test cycle to confirm operations are correct. No water leaks from connections at time of service, job complete"

Near Kalksteine Loop, New Braunfels, TX 78132
Kevin B.

Kevin B.

WASHER WHIRLPOOL WETLV27HW0 Arrived on site and inspected washer dryer combo and found motor will not turn during a diagnostic cycle. Found harness to motor is not connected, after reattaching motor it will now turn. confirmed all other functions are operating properly. No water leaks from connections at time of service, job complete"

Near Sundance Parkway, New Braunfels, TX 78130
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDF130PAHS0 "Arrived on site for noisy during the drain cycle, inspected dishwasher and found debris making contact with drain pump impeller, after clearing dishwasher is now operating properly. No water leaks from connections at time of service, job complete"

Near Sundance Parkway, New Braunfels, TX 78130
Kevin B.

Kevin B.

RANGE AMANA AGR5330BAS3 "Arrived on site and found Oven bulb is out, found prescreened bulb has separated from base And glass has broken. customer has a new bulb and was able to correct oven, job complete"

Near Landing Ln, New Braunfels, TX 78130
Kevin B.

Kevin B.

WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found damaged spanner nut, gear case, and tub ring. After replacing all parts set washing machine into a diagnostic cycle and ran all functions. Washer is operating properly and no further repair is required at this time. No water leaks from connections at time of service, job complete"

Near Trail Wood, New Braunfels, TX 78130