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for New Braunfels, TX
Richard was great
Scott - New Braunfels, TX
Robert arrived on time and quickly diagnosed the issue. Time will tell if we have solved the problem.
James - New Braunfels, TX
Robert was great!!
Mr - New Braunfels, TX
He was great! Very polite and fixed the issue.
Very fast and good service
Ronald - New Braunfels, TX
Customer Service Was Great
Cody - New Braunfels, TX
Tina - New Braunfels, TX
Kevin arrived early and was able to fix the problem. Thank you!
Awesome handy work
Brittany - New Braunfels, TX
Terrific Service and Education
Steve - New Braunfels, TX
Kevin spent time educating me about the problem and the best way to consistently resolve it.
Warranty Work, exceptional explanation, and work ethic.
Todd - New Braunfels, TX
I would recommend Kevin Bell for appliance repair to anyone.
Gary &Jarri - New Braunfels, TX
Satisfaction under review
Judy - New Braunfels, TX
I have not used my dishwasher since the "repair". I questioned the repair but repair guys assured me it was done correctly. I know it's not. Guaranteed next time I use it I will be calling them back.
James - New Braunfels, TX
The technician was very friendly and helpful.
Timothy - New Braunfels, TX
The service attendant was professional and efficient.
Leah - New Braunfels, TX
Brandon was on time, respectful and excellent at his job. I am SO pleased with him and the company!
Betty - New Braunfels, TX
Cynthea - New Braunfels, TX
Service was awesome!
Cynthea - New Braunfels, TX
Unfortunately, service did not work. Fridge is still not cooling appropriately. It seems that this model is defective and other owners of it have had recurring cooling issues. It has apparently been fixed in manufacturing of new ones of this model but Whirlpool has yet to come up with a solution for previously purchased models that do not work properly. There is currently a class action suit against whirlpool. In the mean time we are having to eat out instead of cooking at home like we normally do. Not the repair mans fault. I am sure they are just as frustrated as we are.
Not sure what you want
Ralph - New Braunfels, TX
Still getting some moisture on top of gasket. But not nearly as bad as it was.
Donna - New Braunfels, TX
Great visit yesterday- friendly, timely in both appointment and diagnosis, courteous and knowledgeable!
Mark - New Braunfels, TX
Lydia - New Braunfels, TX
Very nice gentleman.
Great service! Brandon was quick and knowledgeable!
Jesi - New Braunfels, TX
Repair ice maker
Danny - New Braunfels, TX
Mark - New Braunfels, TX
Efficient, professional, friendly.
"Hernandez - New Braunfels, TX
The technician was kind quick and overall was great. service
WASHER MAYTAG MVWC425BW0 Arrived onsite for the washer not spinning. Ran diagnostics and found that the capacitor was just hanging under washer and found a motor fault error code. Also found that the drive pulley had come loose. Gear case tested ok. Ordering parts. ; ordrng 1 CNOTE (NEED AUTHORIZATION ) and 1 W10832724 (drive motor) and 1 W11395618 (CAP) and 1 WPW10006384 (drive belt)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker not dispensing ice. Upon inspection found that the ice maker compartment had frost build up inside ice tray. Removed ice maker and saw that there was debris in the ice maker water chute causing the water to overflow into ice tray. Removed debris and ice maker and dispenser tested good and no leaks detected.
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived onsite for the ice machine making a loud noise when draining. Ran diagnostics and all functions tested good. Drain noise is normal. Ice machine is located in a non insulated area. Advise customer to insulate the access door to help with the noise. Complete
REFRIGERATOR KITCHENAID KSSS42MDX05 Arrived onsite for the refrigerator not cooling. Upon inspection found that there is a restriction or leak in the sealed system.also customer wanted to replace tracks for refrigerator drawers..; ordrng 1 2003002 (exchanger) and 1 4388574 (evaporator) and 1 876764 (valve) and 1 CNOTE (SEALED SYSTEM TECH NEEDED FOR REPAIR ) and 1 CNOTE (2 MAN) and 1 W10309994 (compressor) and 1 WP2004545 (heater-pan) and 1 WP2006515 (track) and 1 WP2006516 (track)
DRYER MAYTAG MEDX655DW1 arrived onsite for dryer not heating properly. Ran diagnostics and all functions tested good. Found that the vent hose coming from the dryer is kinked and needs to be fixed and shorten. Advised customer to shorten vent hose and correct the kinks. Complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Arrived onsite for the refrigerator making noise. Ran diagnostics and found that the freezer evap fan was causing the issue. Replaced evap fan and issue is gone. Complete and no leaks detected.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator not dispensing ice or water. Ran diagnostics and found that the water valves were no good. Replaced both valves and the ice dispenser motor is no good. Ordering motor. ; ordrng 1 W11202789 (motor)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer gasket is not ceiling, took one picture. Customer is using duct tape to hold the freezer closed as much as possible. Both middle and upper drawers have been removed by customer. Bottom drawer is piled with food items, cardboard is wet to the touch and everything is covered with Frost. Disassembled freezer and found large amount of ice build up Everywhere. Removed all food and remaining freezer interior. Defrosted freezer reset rails and added silicone around perimeter of where liner meets cabinet to address any air gaps. After repair freezer door is closing properly. Explain to customer that freezer will likely take 24 hours to reach temperature again. No water leaks from connections at time of service"
ICE MACHINE KITCHENAID KUIC15PHZS Arrived onsite for the ice machine not working properly. Ran diagnostics and everything checked out fine. Saw that there was ice laying on top of the ice grid and saw that there was a broken wire on the ice grid. Replaced ice grid and tested fine and no leaks detected. Complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave light not working properly. Ran diagnostics and found that the half the element on the bulb was no good causing the flickering issue. Advised customer to buy a new bulb. Complete
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived onsite for the refrigerator freezer door making noise. Upon inspection found that the top hinge was causing the noise. The Hinge looked fine and not damaged . Adjusted hinge and noise is gone. Complete
DISHWASHER KITCHENAID KDFE104DBL2 Arrived onsite to install new parts ordered by previous technician. Installed new sensor and ran diagnostics and dishwasher tested fine. Complete
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not draining. Ran diagnostics and found error codes F2E1 stuck key pad F9E1 long drain. Put in drain mode and pump did not come on it was really hot too touch. Control board did not respond properly. Replaced pump and control board. Washer tested good no leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator not cooling. Now the freezer is no longer freezing. And fresh food compartment is still not cooling. Sr# 7726009226. Called tech line and found that the compressor was not working.
COOKTOP KITCHENAID KSEG950ESS0 "Arrived on site and inspected range and found front right element is not heating properly, replaced element covered by five year warranty and this had no effect. Also replace infinite switch and elements is now operating normally.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator lights not working. Ran diagnostics and found that the main lighting control board is no good. Replaced control board and lights tested good. Complete
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not drying. Ran diagnostics and all functions tested good. Found that the customer only used it 2to 3 times with out rinse aid. Advised customer to use the rinse aid and that they will notice a difference in about 20 to 50 loads. Complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator ice maker not dispensing ice. Upon inspection found that the ice compartment is covered in ice. Removed ice and removed ice maker found that there was a clog in the ice maker water chute. Replaced ice maker upon removing ice the divider housing cracked . Ordering divider. ; ordrng 1 WPW10309864 (divider)
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found it is heating properly, temperature is good on all cycles but there is very little airflow through lint screen. Removed vent hose from rear of dryer and airflow has returned explained to customer that this is likely reason for their experience. Showed customer the difference between the airflow with the vent attached and unattached. Documented issue with tech line. 7726125263"
WASHER WHIRLPOOL CAE2745FQ0 "Arrived onsite to install new parts ordered. Installed new gear case , motor,control,actuator, ran a calibration and washer tested fine no leaks detected.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and inspected refrigerator and found freezer temp is -10 degrees, fresh food temp is 50 degrees. There is no ice production and frozen water droplets in the freezer. Fan in freezer is strong enough to feel airflow out of vents to ice maker box. Spoke with techline and they recommended replacing UI. 7726128190 ; ordrng 1 W11099702 (panel-ui)"
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite for the dishwasher control not working properly. Ran diagnostics and found that the control panel is not functioning correctly. Replaced panel. Upon inspection of control board found that its not the right control board for this dishwasher. The model number that was previously there was not the right model number. I updated the model and ordering the control board. Office to schedule. ; ordrng 1 W10866124 (cntrl-elec)
DRYER MAYTAG MEDC465HW0 "Arrived onsite to install parts ordered. After installing timer ,motor. Dryer was still not heating. Before calling tech line I checked for voltage and found that the outlet was only putting out 120VAC . The dryer needs 240 vac to run properly and to heat. Low voltage is the reason why the dryer was not heating. Not sure if the previous technician checked for voltage on 1st call."
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on job for complaints of too much ice. Recommend replacement of bin thermistor No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of frost in refrigerator found door not closing properly adjusted door. No leaks detected at time of service.
DISHWASHER KITCHENAID KDFE104DBL2 Arrived on job for heater not working and dirty dishes. Ran diagnostics and found code for not heating it heater working ind diagnostics. Ordered sensor. ; ordrng 1 WPW10705575 (sensor)
ICE MACHINE WHIRLPOOL GI15NDXZS1 "Arrived on job for complaints of service no making ice. Found the compressor running, condenser fan running and no frost on evaporator. ; ordrng 1 CNOTE (SS TECH ) and 1 TJ90SF8404 (TUBE) and 1 WPW10605286 (compressor)"
RANGE KITCHENAID KDRU783VSS03 Sr # 7725954547. Arrived on job to replace harness per tech line. After replacement test operation and no change. Called tech line and they are reviewing.. ; saved tckt
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on job for complaints of not draining. Found the pump not working. Replaced drain pump and test. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment traced oil to manufacture weld joint between compressor and and discharge line,found prev company installed a piercing valve on suction line. Removed piercing valve and compressor,installed a new compressor and filter drier,repaired suction line,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for moisture in fresh food compartment. Found fresh food door gasket not sealing to cabinet. Raised door,remolded gasket checked door seal good."
ICE MACHINE WHIRLPOOL KUIX305ESS1 "Arrived on site for no ice. Found traces of oil on manufacture weld joint on filter drier,found restriction in evaporator due to leak at filter drier. Called tech support per tech support replaced,filter drier and evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,ran diagnostics checked frost pattern good. Reassembled unit checked water lines no leaks. SR#7726079506;
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit freezing in fresh food section. Found seal from ice maker was not sealing, I adjusted seal, unit tested good."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not cooling. Ran diagnostics and test 4 compressor working. Found the main control had bad relay and UI not communication with main control. After replacement test operation all functions working. No leaks detected at time of service.
RANGE KITCHENAID KDRU783VSS03 "Arrived on job to replace UI board and both control. After replacement test operation still same code. Called tech line and they had me test the transformer, transformer test good they recommend replacement of harness.; ordrng 1 W10146020 (harns-wire) and 1 W10338987 (harns-wire)"