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Local Reviews
for New Braunfels, TX
Powered by Fluid LOCALMaytag repair
Connie - New Braunfels, TX
Andrew arrived on time, was polite and knowledgeable. He asked a few questions to help figure out the problem. His visit lasted approximately 20 minutes. My washer works wonderfully. I will definitely call Appliance Express for future repairs. Thank you Andrew
Professional
Vincent - New Braunfels, TX
Excellent experience, great customer service!
Great service
Cathy - New Braunfels, TX
Great service
Gail - New Braunfels, TX
Noah was awesome. Very helpful, explained what he was doing and was very patient. He also very knowledgeable.
Super service. A great company
Rod - New Braunfels, TX
Superb
Nate M - New Braunfels, TX
Very professional and prompt service.
Well done
Bruse - New Braunfels, TX
Great service
Veronica - New Braunfels, TX
Great servicd
Stephanie - New Braunfels, TX
Noah was professional, friendly and did a quick and efficient job.
Great Timely Service
Bruce - New Braunfels, TX
Andrew was on time, slightly ahead, but that was great compared to other service providers always being late. He knew what to do and was very efficient.
Dishwasher warranty repair
Gregory - New Braunfels, TX
Excellent overall experience
Dishwasher
Karen - New Braunfels, TX
Thank you for your quick response and repair
EXCELLENT SERVICE REP.
Suzan - New Braunfels, TX
YOUR TECH WAS GREAT, THE NEW DRYER AND WASHER ARE NOT. HAVE EXPERIENCED CONTINUOUS POOR PERFORMANCE ISSUES WITH BOTH BEGINNING FIRST DAY OF OWNERSHIP.
Patton
Janet - New Braunfels, TX
Noah was a professional young man who quickly resolved our issue.
Excellent Service
James - New Braunfels, TX
Very open and questions answered.
Great Service
Sheri - New Braunfels, TX
Serviceman came out a little sooner than expected, and was able to fix my problem in less than 5 minutes. Thank you!
Joan
Joan - New Braunfels, TX
Noah was very nice and professional. He answered all my questions. The warranty phone number to Kitchen Aid SUCKS!!!!!!!!! They never answer the phone and put a person on hold for an hour!!!!!!!!!!!!!!! Why even put a help line number if you are treating your customers with an hour wait / just make them mad. For such ego, your company must have too much business which will change due to bad word of mouth. Customers don’t like this treatment and does not reflect pride in your products!!!!!!!!!
Great service
Cindy - New Braunfels, TX
Tech was helpful with suggestions to what could b happening. Very nice
Washer
Linda - New Braunfels, TX
Great technician. Very knowledgeable and very polite. Thank you
Great Service
Dennis - New Braunfels, TX
Appliance Express did a great job. Scheduling was easy they came when they said they would. Technician knew what the problem was and ordered the correct part. Came back and installed it and now we have our oven back.
Outstanding Repairman
Gary - New Braunfels, TX
Andrew did an outstanding job repairing our washer; he was very knowledgeable, professional in every way, while also being polite and friendly.
Great Service
Homro - New Braunfels, TX
Tech came out and did some minor adjusting on our microwave.
Educated me about my refrigerator ice maker delivery
Barbara - New Braunfels, TX
He was professional and told me why my icemaker wouldn't deliver the ice thru the shute because of small residual pieces of ice in the shute. He did not badmouth the previous tech, but was a friendly, smart, qualified technician.
Well done
Donna - New Braunfels, TX
Great experience
Jorden - New Braunfels, TX
Appliance Express showed up on time and did a great job in getting our ice maker back up and running on our refrigerator! Very nice and professional and also checked out the whole frig to make sure there weren't any other issues.
Noah D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect fridge for not making ice, upon inspection found mold full of ice but no harvesting, video called SW and found no issues, spoke with Techline Sr # 7729738195 and was told to order UI again. Office to reschedule ; ordrng 1 W11124259 (UI)"
Andrew H.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to test unit for leaking from bottom front side. Found inside bellow clamp was not properly installed preventing bellow from properly sealing. Secured clamp, tested unit, unit works good. No signs of damage to bellow. No leaks detected. Job complete."
Noah D.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker not turning on diagnostics, replaced switch and UI, no change found. Ordering control and Icemaker. Office to reschedule ; ordrng 1 W11130444 (ICEMAKER ) and 1 W11226382 (CONTROL )"
Andrew H.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to test unit for little or no water. Found valve receiving proper voltage but not opening up completely on cold side and hot side was not opening at all. Replaced valve, tested unit, unit works good. No leaks detected.
Noah D.
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not starting when voltage was sent, ordering pump Office to reschedule ; ordrng 1 W11085683 (PUMP )"
Noah D.
ICE MACHINE KITCHENAID KUIS18PNZB2 "Arrived on site to inspect icemaker for leaking, upon inspection found the housing cracked, replaced housing and tested, leak was still present, will need to order new housing and tube. Office to reschedule ; ordrng 1 W10475416 (COVER ) and 1 W11256498 (TUBE) and 1 W11266112 (HOUSING ) and 1 WPW10678299 (TUBE )"
Noah D.
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the main control putting out a F3 code, replaced sensor and control. All functions returned. Complete"
Noah D.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the filter clogged due to calcium, tested without filter. No problems found. Complete"
Noah D.
DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for chipping paint, upon inspection found the drum with a hole In the paint. Replaced drum and tested, no problems found. Complete"
Noah D.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for noise while operating, upon inspection found the slider clicking, replaced slider and clutch. All functions returned. Complete"
Andrew H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to test unit for broken door switch and doors not leveled. Replaced door switch and leveled doors to customers preference. Tested unit, unit works good. No leaks detected. Job complete."
Andrew H.
WASHER MAYTAG MVWB765FC3 Arrived on site to test unit for console issues. Customer said unit is working fine now returning with console(W11162441) and control(W11195970).
Noah D.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the motor/switch codes, tried with new icemaker and no change, reinstalled old icemaker, ordering switch and UI. Office to reschedule ; ordrng 1 W10666871 (SWITCH ) and 1 W11174483 (UI)"
Noah D.
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the splutch misaligned due to stripped nut, ordering gearcase and splutch. Office to reschedule ; ordrng 1 W10721967 (SPLUTCH ) and 1 W10870910 (GEARCASE)"
Andrew H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to test unit for leaking water. Found ice maker fill cup was frozen causing water to leak. Removed obstruction from fill cup, tested ice maker, ice maker operating as designed. Fill tube was not frozen or blocked up. Inlet valve was not showing signs of leaking. No leaks detected. Job complete."
Andrew H.
OVEN WHIRLPOOL WFE505W0JS0 "Arrived on site to replace main harness, terminal block from previous diagnosis. Replaced parts, tested unit to 350, unit works good. Job complete."
Andrew H.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace tub from previous diagnosis. Replaced tub, tested unit, unit works good. No leaks detected. Job complete."
Andrew H.
WASHER MAYTAG MVWB765FW4 Arrived on site to test unit for filling and draining once fill level was reached. Found hot water is not available to unit. Advised customer unit needs hot water to operate as designed. No leaks detected. Job complete.
Noah D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for issues opening freezer, upon inspection found the bracket not mounted. Replaced bracket and tested. No problems found. Complete"
Andrew H.
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for crack in basket. Verified basket is cracked. Replaced basket, calibrated unit. Customer also complained of loud screeching sound. Found drive pulley and belt causing noise. Needing belt and drive pulley to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Noah D.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for icemaker issues, upon arrival I replaced both control and UI per Techline.Tested for functions with no issues. Complete"
Andrew H.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to test unit for not producing ice. Verified ice maker receiving proper voltage. Ice maker not responding to diagnostics. Fill tube is not obstructed and filling as designed. Replaced ice maker, new ice maker is now operating as designed. No leaks detected. Job complete.Sr#7729837128"
Andrew H.
WASHER MAYTAG MVWC565FW2 "Arrived on site to test unit for clothes getting tangled. Spoke with techline and replaced agitator. Found customer was wrapping agitator with clothes. Tested unit, unit works good. Advised customer on proper loading instructions. No leaks detected at time of service. Job complete.SR#7729927550"
Noah D.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the overlay off. Replaced both control and overlay, all functions returned. Complete"
Noah D.
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for a grinding noise during operation, upon inspection found the wheel grinding on the cover, took off cover and tightened down nut, customer provided loctite. I applied and tested. No problems found. Complete"
Noah D.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for sparking issues during cooking, upon inspection found the ceramics burnt, replaced all ceramics and tested. No problems found. Complete"
Noah D.
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site to inspect ice machine for not producing ice, upon inspection found the grid torn to shreds. Customer stated the ice machine works but does not dump ice, replaced grid and tested. All functions returned. Complete"
Noah D.
REFRIGERATOR KITCHENAID KFIV29PCMS01 "Arrived on site to inspect fridge for shooting water out when dispensing ice, upon inspection confirmed that it did send a blast of water when you dispensed ice, wilted customer to replaced UI.Complete"
Noah D.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for grinding sounds. Upon inspection found the floor covered in oil, cam was ground down, will need to replaced drive system. Office to reschedule ; ordrng 1 W10396887 (HUB ) and 1 W10721967 (CAM )"
Noah D.
MICROWAVE WHIRLPOOL WML55011HS "Arrived on site to inspect microwave for squeaking, upon inspection found the lower hinge grinding, used stock grease and found the squeaking stopped. Complete"
Noah D.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for a broken plastic piece, upon inspection found the friction sleeve ripped due to a bent hinge. Ordering hinge and sleeve. Office to reschedule ; ordrng 1 8268961 (SLEEVE) and 1 W10274922 (HINGE)"
Noah D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water correctly, upon inspection found the valve not allowing water through, replaced valve and found the water returned. Complete"
Noah D.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher working correctly, the filter was clogged with oil, instructed customer to clean dishwasher to improve cleaning. Complete"
Noah D.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fans always running, 13 degrees in freezer and 36 in fridge, spoke with Techline Sr # 7729745412 and was told to order control and check pressures. Office to reschedule ; ordrng 1 SEALEDSYSTEMCHECK (SEALED SYSTEM CHECK) and 1 W10675033 (CONTROL )"
Noah D.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher working and heating correctly. No issues found. Instructed customer to use rinse aid. Complete"