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for New Braunfels, TX
Excellent service, troubleshooting
Stephen - New Braunfels, TX
Darlene - New Braunfels, TX
Great service under warranty
Ethan - New Braunfels, TX
Debbie - New Braunfels, TX
Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.
Ramey - New Braunfels, TX
Absolutely first class service. Diego was very thorough and professional. Also very likable. He is a true asset to your company.
Charlotte - New Braunfels, TX
Diego was very careful. He received the wrong part at first and made sure that he got the correct one.
Great service, personable
Kevin - New Braunfels, TX
The guys who came to the house were very friendly and knowledgeable. They did a great job.
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Jesus - New Braunfels, TX
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Paula - New Braunfels, TX
I would recommend you to my friends
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Sylvia - New Braunfels, TX
Courteous, and helpful
Aw/sa - New Braunfels, TX
Jacob - New Braunfels, TX
The guys at Appliance Express were awesome, thorough and exceeded my expectations.
Washing Machine Repair
John - New Braunfels, TX
I told the guys they dd not need white booties however, when they left there was water still on the floor and they left boot prints all over the floor with excess water. They used some towels in the machine to see the balancing issues. Could have easily used them to clean up after themselves. Also, I had to move the machine a little to get back in place Nice guys, but if I'm paying >$100.00 bucks why am i doing all the clean up?
Top notch service
Clint - New Braunfels, TX
Nobody wants to have to call an appliance service technician, but it makes it much more bearable when you have someone as friendly, knowledgeable, and considerate as Diego! Thank you, Diego!
Sean - New Braunfels, TX
Leslie - New Braunfels, TX
Performed extended warranty work, so to be fair I didn’t have to pay anything (warranty included parts and labor) for the service.
Laura - New Braunfels, TX
Regan - New Braunfels, TX
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site. Checked for leaking issues. Ran dishwasher and could not duplicate issue. Verified spray arms moving freely. Instructed customer to make sure for proper loading and to keep things away from spray arms because it can cause washer to randomly leak. No leaks present. Job complete
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Replaced evap with thermistor. UI, and icemaker. Ran diagnostic test, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to get down to proper temperature. No leaks present. Job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced floor base due to bad switches. Cycled all doors, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Checked for freezing issues. Found refrigerator compartment at 22° allowing things to freeze over. Also found no ice in ice bin. Ran diagnostic test and found error code for bad icemaker. When running water to ice maker Found water line freezing over due to low temperature in refrigerator compartment. When checking temperature from UI found unit giving vacation mode. Wasn’t able to remove. Will need UI, icemaker and evap with thermistor to repair unit. Office to reschedule; ordrng 1 W10341329 (valve) and 1 W10894103 (UI) and 1 W11087438 (EVAP WITH THERMISTOR ) and 1 W11294907 (ICEMAKER )"
REFRIGERATOR FRIGIDAIRE FGHD2368TF Arrived on job for complaints of no ice. Icemaker not responding replace and test. Icemaker now won’t fill with water replace valve and test. Operation normal. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Check for noise issues. On arrival unit was not making any noise at all. Customer stated that it made noise for three hours and then stopped. Ran diagnostic test and went through all the fans and components all checked OK. Instructed customer we will have to wait and kind of see how everything goes and will only charge service fee today
REFRIGERATOR MAYTAG MRT711SMFB00 "Arrived on site. Checked for door issues. Found both doors damaged and were supposed to be ordered per customer. Will need to order freezer door as well. Also found water line defective creating odor in ice cubes. Instructed customer they will need to get with Lowe’s to see if they can get a new waterline to resolve issue with odor and taste of ice. Will need freezer door, icemaker, refrigerator door and name plate to repair unit. Office to reschedule; ordrng 1 LW10648577 (dor-fip) and 1 W10612925 (nameplate) and 1 W10715708 (icemaker)"
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site. Check for tripped breaker issues. Found breaker tripping not allowing power to microwave. Disconnected microwave and still found breaker tripping. Instructed customer they will need to have electrician to resolve issue and call us back if needed. Job complete
BUILT-IN M/W JENN-AIR JMC8130DDS "Arrived on site. After further diagnosis found monitor switch to be bad not allowing unit to kick on. Replace switch and tested, all functions tested OK. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site. Check for no operation issues. Found loose connection at terminal. Repositioned connector and reconnected, all functions tested OK. No leaks present. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site. Checked for panel issues. Found dent on panel installation. Replaced panel and cycled, all functions tested OK. No leaks present. Job complete"
WASHER WHIRLPOOL WTW6400SW1 "Arrived on site and placed into diagnostic,attempted to fill, failed gave over load error code. Called techline and recommended inspected basket to see if it floats. Found basket and washplate seized, customer not interested in repair will buy new unit."
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site. Replaced both hoses for drain. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Replaced left rear and right front infinite switch. Cycle elements all checked OK. job complete
COOKTOP WHIRLPOOL W5CE3024XB00 Arrived on site. Check for element issues. Found left rear and right front burner not adjusting correctly. Will need left rear and right front infinite switches. Rescheduled for 3/6/19; ordrng 1 W10244639 (infinite switch RF) and 1 W10861720 (INFINITE SWITCH LR)
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived on site. Checked for no cool issues. Found leak in refrigerator evaporator. Will need updated evaporator to repair unit. Charge parts and labor for the Sealed System repair to Special Project S71233.Ordered evaporator and allow two hrs for repair. Office to reschedule; ordrng 1 2HR (2 HR) and 1 CNOTES (CNOTES ) and 1 W10687098 (evaporator)
WASHER MAYTAG MVWB855DC3 "Arrived on site. Check for No operation issues. Customer states washer shuts down completely during cycle randomly. Also found basket worn now allowing unit to spin correctly. Will need to replace main board, console and basket. Office to reschedule; ordrng 1 W10811960 (BASKET ) and 1 W11112662 (CONSOLE ) and 1 W11171748 (CONTROL )"
REFRIGERATOR KITCHENAID KRFC704FBS01 Second time part is wrong sent photos on part hiccup. ; ordrng 1 W11177683 (COVER)
OVEN WHIRLPOOL WOS51EC0AS0 Arrived on job for complaints of no power. Found open fuse replaced. Test operation.
ICE MACHINE KITCHENAID GI15NDXZS2 Arrived on job for cleaning of icemaker. Icemaker only 6 months old. Explained cleaning prosecutors.
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on job to replace sump. After replacement test operation. No leaks detected at time of service.
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job for complaints of not draining. Found 120v to pump. Replaced pump but still not draining. Found bad wire harness on second look will need replacement harness. Cannot find harness on parts list . ; saved tckt
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site. Checked for no operation issues. Found motor locked up not allowing unit to wash. Will need to order correct sump and motor. Rescheduled for 3/7/19; ordrng 1 W11025157 (SUMP AND MOTOR )
RANGE WHIRLPOOL WFE515S0ES1 "Arrived on site. Checked for gasket issues. Found gasket not secured on frame allowing hot air to escape. Repositioned gasket and tested, all functions tested OK.Job complete"
WASHER WHIRLPOOL WETLV27HW0 Arrived on site. Check for Latch issues. Found the latch defective not allowing spin cycle. Will need latch assembly to repair unit. Reschedule for 3/12/19; schdld next appmnt for 3/12 TUE !
RANGE WHIRLPOOL WOS51EC0AS04 Arrived on site. Was trying to verify warranty on unit with customer and he refused to Give me documentation that unit was covered under warranty. online it was showing out of warranty. Customer didn’t want me to take a picture of his closing papers and argued with me with it. Customer raise his voice and was cursing so I walked out. Please do not send me back. Job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. After further diagnosis found one of the floor base switches bad. Will need floor base to repair unit and will bring other switches for back up. PSP office to reschedule; ordrng 1 W10899596 (FLOOR BASE )
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 Arrived on site. Checked for icemaker issues. Found ice clumping up in ice bin. Cycled icemaker and found water flowing off to the side of ice maker creating ice to clump and created ice bin to break. Will need ice maker and ice container to repair unit. Will need authorization for repair. Officer reschedule; ordrng 1 242093003 (ice container assy) and 1 243297606 (ice maker)
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site. Replaced panel and main control board. Ran diagnostic test, all functions tested OK. No leaks present. Job complete"
DRYER WHIRLPOOL GEC9858EQ0 "Arrived on site. Checked for no heat issues. Found multiple issues on unit. Found bad cut off that allowed here to go out as well. Replaced heater and cut off and cycled, all functions tested OK
WASHER MAYTAG MHW5500FW1 "Arrived on site. Check for spinning issues. Found shock not mounted correctly on tub. Re-positioned and reinstalled, all functions tested OK. No leaks present. Job complete"
WASHER WHIRLPOOL WFW3090GW0 "arrived on site. Checked for vibration issues. Found spring not connected correctly allowing tub to shake violently. Repositioned spring and tested, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for no cooling issues. On arrival unit was working fine after customer rebooted. Called tech-support and they are recommend to replace UI. Quoted customer 408.82 per job calculator. Customer stated he recently purchased American home Shield and just wants to go through them after all. No leaks present. Job completeFile#7724293404
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site. Installed sound pads around compressor area and copper tubing to minimize noise. All functions tested OK. No leaks present. Job complete
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Arrived on site. Replaced freezer door and main control per tech-support. Cycle dispenser, all functions tested OK. No leaks present. Job complete"