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Local Reviews
for Marble Falls, TX

Rated 4.9 out of 5 stars based on 37 customer reviews

Map of Marble Falls, TX

Excellent communication with customer!





Map of Marble Falls, TX

AE knows what service is and delivers!




Capable, efficient, and pleasant service!


Map of Marble Falls, TX

Oven fix




He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!


Map of Marble Falls, TX

Very experienced tech




Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.


Map of Marble Falls, TX

Great Communication as to arrival time.





Map of Marble Falls, TX

Great Service




This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.


Map of Marble Falls, TX

Jo





Map of Marble Falls, TX

We needed an LED freezer lite for a year under warranty




We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.


Map of Marble Falls, TX

Service was very good.




Jerry knows his business. Dishwasher working great.


Map of Marble Falls, TX

Steve





Extremely pleased!




Tommy was awesome. He arrived when he said he would, knew the problem right away and fixed it without issue. I honestly wish that other repair people were as good, courteous and knowledgeable. Great job. Sure hope when I need another repair that they send Tommy. If not, I’ll wait until he’s available.


Really good experience! Came as scheduled, and very professional!!




We were comfortable having Tommy in our home, confident in his knowledge of our problem and he remedied the problem in a short time. We now have a working icemaker again. We are delighted with the overall professional performance of Appliance Express and will recommend them!


Awesome Tech




Jerry came out to our house on Friday and worked very late to complete the job so we wouldn't be without our washer for the weekend. Very friendly dedicated tech.


Bill




Excellent service


warranty service




great service


Efficient




Nice tech, good service, efficient handling. (warranty repair through manufacturer)


Refrigerator repair




Great Service!!!


Kersey




We both were so please to have Tommy back in our home to fix our ice maker. We had meet him when he arrived to replace it the first time a year ago and he does such a good job, respects our home with shoe covers and brings in a floor cover to work off of too. We do not know the cost as we have a extended service warranty with Lowes.


Outstanding





Prompt and professional.




Tommy is outstanding. It will take a couple of days to determine if the problem is resolved.


Great service




Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.


Fantastic Service




I couldn't be happy with the service James C. provided fixing my Maytag washing machine.


Well satisfied




The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!


Great service, very knowledgeable about his job!




Amazingly quick, knowledgeable, cleaned the space, friendly, fixed the problem😊


Charles




Very good to work with. Got the job done.


Thomas L.

Thomas L.

WASHER MAYTAG MVWC416FW1 Arrived on site for unit not cycling. Diagnostics and found no stored failure codes. Ran step four and steps to and diagnostics. Re-calibrated unit in step four of diagnostics. Tested all operations are now normal. All water connections are dry.

Near Kingscastle Dr, Marble Falls, TX 78654
Clif L.

Clif L.

WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washing machine that is making unusual noises. Tested unit and found no mechanical failures or error code saved in machine. Advised homeowner on best loading procedures to prevent out of balance loads. No further repairs are needed and no leaks were found at time of service.

Near Hackberry Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR GE PFE28KSKISS Arrived on site or freezer not cooling. Tested temps and fresh food section was it 40 freezer was it 14 is starting to drop. I could fine no problems that would raise the temperature to 14 except for the fact there was nothing in the freezer to help maintain the temperature. The customer will put containers of water to make ice in the freezer and I will ask him Monday if the temperatures stabilized.; saved tckt

Near Cedar Mountain Drive, Marble Falls, TX 78654
Clif L.

Clif L.

WASHER GE GTW460ASJ6WW Arrived on site to diagnose a washing machine that is not cycling properly. Tested unit and found when control board was replaced initially it was not programmed for the correct model. Reprogrammed control through diagnostics and tested unit. Found all is functioning properly at this time.

Near Crane Dr, Marble Falls, TX 78654
Clif L.

Clif L.

RANGE JENN-AIR JDRP436WP03 Arrived on site to replace latch and liner for range. Replaced both parts and tested unit. Found all is functioning properly at this time.

Near Woodland Hills Dr, Marble Falls, TX 78654
James C.

James C.

OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. I found the temp sensor reading out of range. Installed new sensor and tested operation. Preheated oven to 400 and found average temperature of 401. Unit working properly. Job complete

Near Cannon Court, Marble Falls, TX 78654
Thomas L.

Thomas L.

OVEN KITCHENAID KDRS483VSS03 Arrived on site for right oven not heating properly. The customer informed me that actually neither oven left or right or heating properly both ovens will need sensors replaced. Controls have been done in the past and the customer said they did not correct the issue.; ordrng 1 WPW10131825 (sensor)

Near Ranch Rd 1431, Marble Falls, TX 78654
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUID308ESS2 "Unit was repaired in shop. Today I delivered, reinstalled, and tested unit in the home. All water connections were dry."

Near Twisted Oak Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Found that the door latch switch is defective. Replaced the latch and unit operates properly with no water leaks.

Near Panther Hollow Drive, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW4850HW1 Arrived on site for unit leaking water. Found that the cold water valve was cracked. Replace valve and tested. All water connections are dry.

Near Panther Hollow Drive, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Unit has failed door latch. The replacement latch is also failed. Will order and return.; ordrng 1 W11307244 (LATCH)

Near Panther Hollow Drive, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER GE GTW460ASJ6WW Arrived on site or unit making water. Found inlet water valve cracked and leaking. Replaced and tested. All water connections were dry.

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site and replaced gear case due to oil leak. Tested unit after repairs and all water connections are dry.

Near Creekside Cove, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."

Near Los Encinos, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRF555SDHW00 "Arrived on site for unit that would dispense ice when I am asking for it to dispense water. It should not dispense ice unless I depress the ice paddle. The user interface, bank control, and left fresh food door have all been replaced. The unit is still doing the same thing dispensing ice when I’m not asking you to. The dealer has committed to the customer that if this door did not resolve the problem they would replace her unit. She will contact the dealer about her unit. All water connections are dry."

Near Los Encinos, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for no ice condition. Found that the icemaker filled tube had frozen inside the ice box compartment. Replaced line and sealed per factory recommendations. Water connections are all dry.

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site as unit arrived from factory with a dented door panel. Replaced dented door panel. All water connections are dry. This is an inventory home and the builder gave me permission to enter through the back door. The back door was closed when I left the home.

Near Morgan Cir, Marble Falls, TX 78654
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for no ice conditions. Found transformer has failed and not powering up the pumps. Replaced the transformer and pump still will not run. As this unit is out of town I am taking the unit to the shop or bench work and testing.; saved tckt

Near Twisted Oak Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

RANGE JENN-AIR JDRP436WP03 Arrived on site for unit that will not lock the door When the clean cycle is selected. Found that the door latch and inner door are bowed and not meeting properly and will both need to be replaced. This will be a two hour job..; ordrng 1 2HOURJOB and 1 W10859091 (liner-door)

Near Woodland Hills Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed new upper plug. It broke at the last turn of the screw driver. Will order three when I return in case this happens again I’ll have enough. Not sure why this happened because it turns so easily and freely.; ordrng 3 WP12246610 (plug-hndle)s

Near Ocotilla Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUID308ESS1 "arrived on site for noisy operation. Found all functions within normal sound range. Contacted manufacturers technical assistance line and spoke with Mark. Played for Mark the audio the customer took in the past of the noisy ice machine. Mark and I both cannot determine what would make that kind of noise in the ice Machine. Mark requested that if the customer hears the sound again, the customer stop the machine to see if the noise quits. If the noise quits when the machine is cycled off it would be for sure in the noise is coming from the ice machine. The customer will see what happens and report to the manufacturers consumer assistance line which is one 800 253 1301. SR# 7724292572"

Near Colorado Canyon Dr, Marble Falls, TX 78654
James C.

James C.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and turned breaker off and installed new control. Turned breaker on and verified system boot up. Turned breaker off and installed new console. Turned breaker on and set new console to operate. Tested operation and found unit is working properly and all functions test good. Job complete

Near Tessera Pkwy, Marble Falls, TX 78654
Steve C.

Steve C.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site for the unit has a bad odor smell. Tested the unit in diagnostics and receive no error codes. Tilted the unit back and found black residue under the tub and also the gearcase is leaking oil. The unit will need a new gear case. And advise the customer to use the clean washer cycle.; ordrng 1 W11035751 (gearcase)

Near Creekside Cove, Marble Falls, TX 78654
Steve C.

Steve C.

REFRIGERATOR FRIGIDAIRE FGHD2368TF3 "Arrived on site for the unit is still not making ice. Tested the unit and found the fill tube is frozen. Called Frigidaire and advice to replace the fill tube, fill tube gasket, and to apply permagum to the back water lines and near the fill tube. Office will need to reschedule the customer.; ordrng 1 241920103 (tube-water) and 1 242146002 (GASKET) and 2 5305877995 (compound)s"

Near Crane Dr, Marble Falls, TX 78654
Clif L.

Clif L.

WASHER GE GTW460ASJ6WW Arrived on site to diagnose a washing machine that is leaking. Tested unit and found a ring for thermistor in water valve assembly missing. Oring and valve will need to be replaced to complete repairs. Oring comes on new thermistor. Return date is set for 3/4/19.; ordrng 1 WH01X24104 (THERMISTOR W/ ORING)

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for no drain condition. Found that the drain pump was locked up. Replaced drain pump and tested. All water connections are dry.

Near Ranch Rd 1431, Marble Falls, TX 78654
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site to replace door for refrigerator. Replaced door in town when hole plugs were installed one broke. Plug will need to be ordered to complete repairs. Return date is set for 2/27/19.; ordrng 1 WP12246610 (plug-hndle)

Near Ocotilla Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRFF507ESS00 Arrived on site for leaking at right front corner of unit. Customer found water there Monday. Today unit is all dry. Water system is working without leaks. Drain pan is holding water. All water connections are dry currently.

Near Weeping Willow Rd, Marble Falls, TX 78654
James C.

James C.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and tested operation. I found no faults but unit is jumping time and will reset when attempting to view the software version. Unit will need new console to repair. ; ordrng 1 W11297709 (CONSOLE)

Near Tessera Pkwy, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for water leaking under fresh food pantry crisper. Found that the fresh food evaporator pan was bowed and causing the issue. Replaced pan. All water connections are dry.

Near Ave Serena, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for unit leaking water. Found that the fresh food evaporator drain pan has failed and is leaking will need to replace panel. Customer will have the unit empty in the fresh food section for me to do about a two hour job. ; ordrng 1 2HOURJOB and 1 W10836964 (pan-drip)

Near Ave Serena, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER GE GTW460ASJ6WW Arrived on site for unit not cycling properly. Found open hot water solenoid. Replaced. Found control not putting power to drain pump . Replaced control. All operations are now normal. All water connections are now dry.

Near Crane Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

WASHER WHIRLPOOL WFW72HEDW0 arrived on site for unit that has mold in the front Bellows and that is not dispensing properly. Found that the unit in deed needs to have the valves replaced due to mold. Also found it in diagnostics the control board is not powering up the dispenser motor. Also found F8E3 failure code. Unit will need a new front Bellows and a new control board. This unit is stacked in a bathroom and inside custom cabinets. Customer will remove units and then let us know when she has that done to do the repairs. Customer is not sure when that can be done.F8E3

Near Mcdonald Dr, Marble Falls, TX 78654
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRT519SZDW01 Arrived on site for unit frosting in freezer section. Found unit would not activate the defrost cycle. Replaced. No water is hooked to this unit.

Near Fairland Loop, Marble Falls, TX 78654
James C.

James C.

OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site and installed new outer door. I found the door now rubs on right side of oven. Removed oven and found there were leveling skids placed in bottom of cabinet but were not spaced properly for oven feet to sit on. Corrected place,ent of the skids and oven now sits level. Unit tests good. Job complete"

Near Turnback Ledge Trail, Marble Falls, TX 78654