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for Marble Falls, TX
Prompt, Courteous, Professional
Kyle - Marble Falls, TX
The technician was very helpful and effective determining the issue with our ice machine. I appreciate his willingness to listen and discuss what was wrong.
Billie - Marble Falls, TX
I appreciate the professionalism and product knowledge of the technicians at Appliance Express.
Tom - Marble Falls, TX
James C and his assistant know what they were doing. Broke down my fridge and got the fan installed in under an hour. Fridge works great. They also put all the food back in the fridge.
Melissa - Marble Falls, TX
Clif was very professional, called ahead, and fixed the issue so very happy.
Gilbert - Marble Falls, TX
James - Marble Falls, TX
Prompt service. Knowledgeable and friendly
Larry - Marble Falls, TX
He was very knowledgeable and efficient.
Great job and care given
Sue - Marble Falls, TX
Roberta - Marble Falls, TX
Appliance Express exceeded all of my expectations! Cliff was so professional and thorough. Everything was clearly explained to me, and he was able to replace the part I needed right away. Very reasonably priced also. Their communication about my appointment and the technicians arrival was very impressive. I highly recommend this company!
"Herrington - Marble Falls, TX
Very good and timely
Great and quick service
Wanda - Marble Falls, TX
Cliff was an excellent repairman.
Friendly, Competent Service
Thomas - Marble Falls, TX
We were very pleased with the Appliance Express service experience from the scheduling to the outstanding service call. We had a no show on Good Friday with another provider and Appliance Express will be our new go to service provider in the future.
Great Service, professional and polite as well.
Matt - Marble Falls, TX
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Jo - Marble Falls, TX
GREAT SERVICE! GOT THE JOB DONE!
Keith - Marble Falls, TX
Excellent communication with customer!
Mary - Marble Falls, TX
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Very experienced tech
Bob - Marble Falls, TX
Appt. confirmation very cumbersome. Why should I be expected to confirm my presence at home for the appt. by e-mail "and" phone. Once I say yes, that should stop subsequent contacts to me.
Great Communication as to arrival time.
Scott - Marble Falls, TX
Kathryn - Marble Falls, TX
This is the second time Tommy has been out to our house, unfortunately. We are really impressed with your service; no so much with Kithchen Aid appliances, though.
Jo - Marble Falls, TX
We needed an LED freezer lite for a year under warranty
Beverly - Marble Falls, TX
We had 2 other times someone came out during last 2 mos. Both times from Appliance Science. Same man did nothing 1st time & no show with no phone call 2nd time. Impacted our whole days. Disrespectful & rude. We are busy people! Thank You for 3rd visit to order part & 4th visit with results. That's what it's been like to move to Marble Falls, TX>Austin.
FREEZER KITCHENAID WRV986FDEM01 Arrived on site and installed ew freezer fan motor. Ran test 4 to test operation. Unit tests good and fans running properly. Job complete
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site for to redirect wire harness as Whirlpool instruct to. Pulled unit to gain access to wire harness. Redirect wire harness from away from UI. Performed diagnostics mode and checked fault codes. Found fault codes F6-E4 User interface fault. Monitored unit and found failure still occurring. Called tech support and spoke with Joel. Went over failure.
FREEZER KITCHENAID WRV986FDEM01 Arrived on site and found power failure on display. Tested temps and found freezer at 31 and fresh food at 44. Ran test 4 and found unit lost power. Connected leads to power supply output and tested. I found unit shut off again but no voltage was lost to main control. Installed new control and tested. I found unit is still losing power and resetting. Called tech line and spoke to Kevin. Found freezer motor shorted causing failure. When attempting to access fan I found evaporator completely frozen. Unit will need to that to access evaporator to replace fan. ;
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and delivered drain hose to customer. Customer is going to replace entire drain line due to the routing of the line causing more kinks throughout the run. Job complete
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site and tested operation. Ran diagnostics and found all functions test good. Heat coming from unit is normal and unit is turning off and on properly. Unit operating as designed. Job complete
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site and tested operation. I found the unit is cutting off and drain pump constantly running. Inspected drain line and found to be pinched as it comes out of pump. Attempted to correct but the connection has collapsed. Unit will need new drain hose to repair. ; ordrng 1 W11038865 (hose)
OVEN WHIRLPOOL RBD305PDB14 Arrived on site and tested operation. I found display blank but registering input from console. Accessed control and found several burnt connections and loose solder joints. Unit will need new control to repair. Control will have to be shipped out for rebuild as it is no longer available new. . ; ordrng 1 REBUILD (8301917 CONTROL)
OVEN WHIRLPOOL WOS51EC0HB00 Arrived on site and tested operation. I found display blanking out and coming back on and unit not keeping time. I found ui to be at fault. Installed new console and tested operation. Assisted customer in connecting unit to WiFi to allow for proper time keeping. Unit working properly. Job complete
DRYER MAYTAG MED3500FW0 Arrived on site and installed new heater. Unable to test operation due to outlet. Instructed customer that the outlet will need to be replaced by licensed electrician before unit can be plugged in. Job complete
DISHWASHER KITCHENAID KDTE334GBS0 Arrived on site and tested operation. I found fault for stuck key in memory. Unplugged ui and plugged unit back in and waited 10 seconds for control to boot up and closed the door and found drain pump not running. Installed new control and ran diagnostics to find stuck key still in memory. Installed new ui and tested in diagnostics and found no faults after repair. I also found that the right upper adjuster lock has broken and installed new adjuster. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KBFN502EPA02 Arrived on site and tested operation. I found freezer lights and fresh food console lights out. I found freezer lights have failed and installed new modules. Tested operation and found unit working properly. Job complete
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and visually witnessed console waking up and making selections. Called tech line and spoke to Sterling #7726075568. Verified proper voltage and hertz. Verified no lines touching with ui ribbon. Tech line has submitted to engineers and will have product and complaint reviewed for recommended repair. Job complete
DRYER MAYTAG MED3500FW0 Arrived on site and installed new inner door. I found when unplugging unit that the outlet separated at the wall. Instructed customer of issue with outlet and recommended having an electrician replace the outlet. I found heater incorrectly packaged and will need to reorder. ; ordrng 1 WP8544771 (element)
RANGE KENMORE 665.950021 Arrived on site and tested operation. I found the lights for the cooktop are indicating hot surface. Tested bake cycle and found unit preheated to 350 in 7 minutes and tested broiler and found element heating properly. All functions of unit test good and no repairs recommended at this time.
RANGE KITCHENAID KDRS407VSS05 Arrived on site and tested operation. I found front right burner has large yellow flame. I also found both right burners and rear left burners not adjusting to low. Verified proper orifices and conversion. I found choke tube not seated into front right burner and corrected. Adjusted burners and tested. Unit tests good. Job complete
OVEN WHIRLPOOL WFE515S0EB2 Arrived on site and found left front burner inner circle not heating. Inspected burner and found to have failed. Installed new element and tested. Unit tests good. Job complete
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the range with the open top burners getting too hot when set on low. Ms also stated the oven is too hot. I found the open top burner valves not set for LP. I adjusted the low flame setting on all 4 burners. I tested the oven temp with the control set at 350 degrees. I found the oven averaging 347 degrees and working as designed. I explained to me that the preheat temp will go way above the set point temperature. Call complete. Use Authorization # WM7X500APL1.
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and tested operation. I found temperatures normal. Tested thermistors and found fresh food evaporator thermistor was reading 96 degrees and all others test good. Called tech line and spoke to TJ #7726041369. Installed new evaporator cover and tested. Unit tests good. Job complete
WASHER MAYTAG MHW5630HC0 Arrived on site and installed new tub assembly and dispenser. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KSRS25QAAL00 Arrived on site and found ice maker making ice but not dispensing. I found large block of ice in ice bin due to ice maker leaking. Cleared ice and found auger sleeve in ice bin crushed and damaged. Removed auger sleeve and tested operation. Instructed customer that as long as the ice bin is 1/4 full it will push ice out through the dispenser. If dispenser becomes issue the unit will need new ice bin to correct. Installed new ice maker and tested. Unit tests good. Job complete
DRYER MAYTAG MED3500FW0 Arrived on site and tested operation. I found door glass rattling when opening door. Inspected door and found door seal missing. Tested for heating and found no operation from heater. I found heater has failed and will need to be replaced as well. ; ordrng 1 W11229601 (INNER DOOR)
OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site and installed new console. Connected team closed at time of service. Job complete
WASHER MAYTAG MHW5630HC0 Arrived on site and tested operation. I found that the bearing begins to make a screeching sound after about 30 seconds of spinning and continues to worsen. Unit has a failed bearing causing unit to not complete spin cycle and giving off balanced and over loaded fault codes. Unit will need new tub assembly and will require 2 technicians and 2 hours to repair. Office to schedule return service ; ordrng 1 CNOTE (2 MAN) and 1 W11287253 (TUB ASSEMBLY )
WASHER MAYTAG MVWB835DW4 Arrived on site and found unit had long fill error and thermistor fault. I found valve and thermistor failure. Installed new and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWC416FW1 Arrived on site and installed new control. Ran diagnostics and found unit working properly. Customer does not have hot water connected to unit which is causing the thermistor error. Job complete
WASHER AMANA NTW4605EW1 Arrived on site and tested operation. I found water in tub and ran drain cycle. Water drained properly. Customer stated the unit kept filling with water and would not advance so he unplugged unit. Tested suspension and checked for faults. I found suspension good and no faults. Inspected drain for obstructions and found to be clear. Ran calibration and auto diagnostics. Unit tests good. Job complete
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and installed new fuse. Unit tests good. Job complete.
TRASH COMPACTOR GE UCG1680LSS Arrived on site and tested operation. I found that the drawer was stuck shut and the ram is up. I was able to free the drawer and found a loose roller. Secured roller and tested operation. Unit tests good. Job complete
WASHER MAYTAG MVWC416FW1 Arrived on site and ran normal wash cycle. Unit filled normally and agitated properly. I found that the cycles do not step through properly and the unit skips the rinse cycle. I will need to return with the control to repair;
WASHER WHIRLPOOL WTW4850HW1 Arrived on site and tested operation. I found motor fault in memory. Inspected drive system and found actuator is not attached to splutch. Corrected and ran calibration. Unit tests good. Job complete
WASHER MAYTAG MVWC416FW1 Arrived on site and tested operation. I found unit unplugged. Plugged unit in and ran diagnostics. No faults in memory and unit operating properly. Ran calibration and instructed customer that when the unit was unplugged for the length of time it was the control will reset. No mechanical failures observed at time of service. Job complete
ICE MACHINE KITCHENAID KUIX535HPA00 Arrived on site and tested operation. I found that the external pump has failed. Installed new pump and tested. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIDB02 Arrived on site and tested operation. Customer stated she would hear the noise when opening and closing fresh food door. Tested damper and found the motor making a loud rattling noise when opening and closing. Installed new diffuser and tested. Unit tests good. Job complete
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and found terminal block has melted and power supply cord was shorting to chassis. Installed new harness and found thermal fuse has failed as well. Installed new power cord provided by customer and will return with new thermal fuse. ; ordrng 1 WP3196548 (fuse-thrml)
REFRIGERATOR GE PSS26SGRDSS Arrived on site and installed new freezer fan motor. Tested operation and found unit working properly. Job complete