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Local Reviews
for Lorena, TX

Appliance Express Rated 4.5 out of 5 stars based on 16 customer reviews

Map of Lorena, TX

Another Good Service




Review of Appliance Express

Once again, the technician was knowledgeable, used all his resources including the special technical service line and was friendly and professional. I wish Maytag wouldn’t have made it necessary for him to continue coming out to replace our icemaker. Including the original one, we are on number 4, ridiculous and not the technicians fault.


Map of Lorena, TX

Round Two, hope this works




Review of Appliance Express

The tech was great, unfortunately the original icemaker didn't last and neither did the second one. Not the techs fault and he took care of it in a timely manner.


Map of Lorena, TX

Good work, needed to clean up




Review of Appliance Express

Jonathan was quick to,diagnose and replace the defective parts. He was very knowledgeable and professional. That said, dirty handprints were left on the outside of the icemaker and the door that should have been cleaned up.


Map of Lorena, TX

Broke my fridge, refuse to repair.




Review of Appliance Express

My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.


Map of Lorena, TX

Great Service Tech!




Review of Appliance Express

Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!


Map of Lorena, TX

quick service




Review of Appliance Express

Appliance Express was able to fit us in their schedule quickly


Map of Lorena, TX

Patricia




Review of Appliance Express

Excellent service


Map of Lorena, TX

The service man was amazing




Review of Appliance Express


Map of Lorena, TX

Good service




Review of Appliance Express

Did a great job


Map of Lorena, TX

Great service!!




Review of Appliance Express

Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!


Great, professional service




Review of Appliance Express


Fast friendly and very good at his job




Review of Appliance Express


Delores




Review of Appliance Express

Good service, good text notification, terrible response in time to get service date.


Excellent service




Review of Appliance Express

Very professional and knowledgeable


Great service!




Review of Appliance Express

Mike is very professional!


Great service!




Review of Appliance Express

Mike was on time, informative, and very thorough! Thank you!


Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Install data logger and replaced user interface in case if there are temperature issues. Office will need to follow up with customer for reschedule date to pick up data logger.; O-emld tckt

Near Samson Dr, Lorena, TX 76655
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install new control and verified refrigerator operation in case sealed system repair was needed. Checked unit through diagnostics prior to replacing control and found average temperatures for RC at 35°, FC at 2°, and icebox at 5°. Maximum temperatures for each section were much higher than normal indicating a cycling failure with control. Homeowner also informed me of unusual noise prior to first service appointment. Noise was RC fan hitting ice buildup confirming first diagnosis by WP. Replaced Orion control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."

Near Gleneagles, Lorena, TX 76655
Jonathan M.

Jonathan M.

MICROWAVE FRIGIDAIRE FFMV164LSA "Arrived on site for microwave that is tripping the breaker. Inspected unit and work area. Turned microwave on and unit immediately tripped the breaker as soon as the microwave started running. Use an extension cord to try another outlet and found the unit doing the same thing. Removed top cover and tested magnetron, capacitor, and fuse. All checked out good. I called Frigidaire Techline and spoke to Paul (no file number because it’s not a registered product). He advised that the issue was probably with the monitor switch which has been a known issue with these units. He advised for us to replace a handful of parts including the door latch hook, switches, lever, and door to complete the repair. Office will need to get authorization for repair and then contact customer if and when parts are made available to reschedule.; ordrng 2 5304464099 (switch-INTERLOCK)s and 1 5304477388 (door assembly) and 1 5304509457 (LATCH HOOK) and 1 5304509458 (LEVER) and 1 53

Near Gilchrist Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that’s still not making ice. Inspected unit and work area. Play Santa Anna ice harvest cycle and unit was able to harvest and showed been was not full. Place the unit in a . test and found temperatures above harvest temperature. Please do unit and a manual fill test and icemaker filled with water. Took temperature in the freezer compartment and found temperature is at 16°F. I called Techline and spoke to Kevin SR # 7727633865. He advised to use a temperature data blogger into the unit to see temperatures in freezer compartment and then come back and check the temperatures to figure out whether it was a cooling issue or an issue with the icemaker. Ordering UI and temperature data probe and rescheduled customer ; ordrng 1 TEMPERATUREDATABLOGGER (DATA BLOGGER) and 1 W11239666 (cntrl-elec)

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8500DC6 "Arrived on site for washing machine and that was showing an F6 E2 error code. Inspected unit and work area. Unit would not turn on. Power reset the machine and tried to turn on the machine. Unit would not turn on still. Tested voltage from control and found control receiving proper voltage and sending 5 V DC to the console. Replaced consul with truck stock console (part number W11095624). Unit began to turn on and light up. Placing it in service diagnostics and found an F6 E2 (communication issue between UI and ACU), F6 E3 (communication issue between ACU and UI). I tested unit in an auto test and unit ran as designed. Call complete."

Near E Rocket Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for refrigerator that’s making a noise and is not loading properly. Inspected unit and work area. Ran unit through diagnostics and checked all fans, damper control, and compressor. The only noise that was sort of like what they heard was the air baffle control. Customer alsoexplained that the secondary million bin covers had been bent and broken in the dishwasher. They asked for replacement. Replaced freezer light module and found one of the refrigerator lights go out. Replaced refrigerator light and unit lit up as designed. Ordering bin and air damper control and office will need to contact customer for reschedule date due to the bin being out of stock; ordrng 1 W11175820 (bin) and 1 WPW10248595 (control)"

Near Old Lorena Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Place unit and service diagnostics and tested both thermistors, icemaker harvest, and Waterfill test. The Waterfill test would not activate but all others passed. Removed icemaker cover and found ice buildup at the top of the fill tube. Removed ice and tested the fill test again. Unit began to fill. I called Techline and spoke to Andrew Sr# 7727633865. He advised that if the water was under filled into the icemaker that the thermistor would not be satisfied by the proper temperature and advise not to make any repairs. He advised if the customer called back that we were going to need to run all tests again and there could be an intermittent issue with the harness going to the icemaker. Call complete. All right"

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced high-voltage control and thermistor and told customer to give the unit 24 hours to cool. Advise customer to call back if they were further issues. Call complete.

Near Thunder Trail, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that would not start a cycle. Inspected unit and work area. Tested unit unit begin turn on. Please do an in-service diagnostics and found an F8 E1 (low/no fill). Customer advised hey may have been over filling the unit. Ran unit through an auto cycle and unit ran as designed. Had customer start a cycle and found the customer over filling towels into the unit. Went over customer care guide and load sizes. Unit ran through the agitation and kept filling with water due to heavy load. Unit eventually stopped filling and ran as designed. Call complete.

Near Keathley Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area He informed me that the issue started with his freezer and his freezer was losing temperature before his refrigerator. He mentioned he never saw any frost on the back cover that Wesley told him about. I checked the unit and the unit was not cooling. Removed back panel and found sealed system work has been done prior. Checked pressures and found unit at -25 psi on the low side and 105 psi on the high side. Spoke to CS and he advised me to bump the unit with a little extra refrigerant to see if pressures would go up and indicate a leak. When I did, pressures got up to -15 psi and 150 but maxed out and would not go any higher. Was advised to order Orion board and sealed system parts. We will attempt to replace the Orion board first to see if pressures change to normal and verify pressures remained stable. Ordering sealed system parts and Orion board and office will need

Near Gleneagles, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for freezer that still frosting in the freezer section and not holding temperature. Inspected unit and work area. Customer showed me several photos of the unit pricing up and not defrosting until she manually was defrosting it herself. Unit had been unplugged since 8 AM this morning and is completely defrosted. I called tech line and spoke to Bruce SR# 7727799005. Ordering thermistor and will return.; ordrng 1 WPW10384183 (thermistor)

Near Thunder Trail, Lorena, TX 76655
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found basic functions to be working properly in diagnostics. Reset unit and inspected wiring. All checks good. Advised customer to call back if unit does not produce some ice in 48 hrs.

Near Samson Dr, Lorena, TX 76655
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived onsite and found ff Evap covered in froste and ice preventing cooling. Returning with control and Evap cover. Ordered a defrost for safe access. ; saved tckt

Near Gleneagles, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Customer advised that frosted up and she cleaned it out. She said that the problem has occurred since that first time but just wanted to make sure there’s nothing wrong with the unit. Went over common frosting problems due to freezer door not being shut and went over user care guide. Unit is working as designed. Call complete.

Near S Old Robinson Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Tested unit in a harvest and unit completed the harvest. Tested FC, RC, and Ice bin thermistors and they all passed. Tested the ice maker fill and unit filled with water. Took temperatures and found the unit at 15 degrees and dropped to 5 degrees within 10 minutes. I called Whirlpool Techline and spoke to JK SR# 7727633865. He advised to replace the ice maker. Replaced ice maker and tested unit. Unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived onsite for refrigerator that won’t make ice again. Inspected unit and work area. Found that icemaker has been making ice but customer showed me a video of water pouring out of the ice chute. I tried to jumper the ice maker and was unable to do so. I called Techline spoke to Adrian SR# 7727561820. He had me run several tests but had me fasten the fill tube with permagum and had me run a harvest. Found ice maker stuck on several pieces of ice and ice maker over filled with water. He advised to replace the icemaker again and to call back if further issues persist. Replaced ice maker and tested unit. Unit is working as designed. Call complete.

Near Keathley Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for a refrigerator that was not making ice. Inspected unit and work area. Place unit in service diagnostics and tested high skill level sensor, thermistors, ice fan, and ice maker harvest. Unit passed all tests but the harvest. I just the unit in the motor test and found the icemaker not moving. Replaced ice maker and tested unit. Unit is working as designed. Call complete."

Near Beutel Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator that is not cooling properly. Inspected unit and work area. Found frost buildup over the entire back wall. Placed unit in service diagnostics and tested thermistors, evaporator fan, and defrost heater. All tested and operated as designed. Advised customer that the unit was probably left open where the evaporator was pulling in a lot of moisture and the defrost heater could not keep up with the frost build up. Customer advised that their kids do not close the door quite frequently. Advise customer to defrost the unit manually and unit should work as designed. Call complete."

Near Thunder Trail, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced power supply board,high-voltage control, and control an uni is working as designed. Call complete."

Near Timber Ridge Trail, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for refrigerator that’s not making ice anymore. Inspected unit and work area. Took temperature in the freezer in icebox and found freezer at 2°F and icebox at 14 1/2°F. Tried jumper icemaker but unit started to move and then stopped. I called tech line and spoke to Brian SR# 7727561820. He had me run several checks and advised that the icemaker seemed bad because we were getting proper voltage to the icemaker, motor, and the unit would not be jumped. He advised if the problem came back again, to call back. Replaced ice maker and tested unit. Unit filled with water and is working as designed. Call complete."

Near Keathley Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that has no power. Inspected unit and work area. Tested voltage at the wall and found 122.7 V tested voltage going to the power supply control and found 122.7 V. Will need controls to fix unit. Ordering controls

Near Timber Ridge Trail, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Arrived on site for refrigerator that’s resting on the door. Inspected unit and work area. Found minor rusting on the left and door.

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer that won’t start a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (no/long fill) error code. Placed unit in a manual fill and found the cold water valve barely bringing in water and buzzing. I called Techline and spoke to Brian SR# 7727504600. He advised to replace the control and if that didn’t work to order another valve. I replaced the control and tested the unit. Unit still would not fill properly and was slowly seeping in. Removed water hose to the unit and tested the water pressure from the hose to a bucket. Found the water hose clogged and not allowing water pressure to reach the machine. Customer had an extra hose so I replaced hose for customer and tested the unit. Unit is working as designed. Call complete.

Near S Old Robinson Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and thermistor and tested unit. Unit is working as designed. Call complete.

Near Jackal Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB865GW0 "Arrived on site for a washer that would not fill. Inspected unit and work area. Customer advised that the hot water will work but nothing else works. Placed unit in service diagnostics and found an F8 E1 (no/long fill), F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), and F2 E1 (stuck key) error codes. Tested unit in manual fill and cold eater valve was barely letting any water in. Tested hot water valve and unit began to fill properly. Replaced valve and tested unit. Unit is working as designed. Call complete."

Near E Rocket Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Customer advised that the unit is frosting up and they have already tried to defrost it once before. The unit completely frosted up again within a month. Place unit in service diagnostics and tested the defrost sensor, heater, and thermistors. All checked good. Tested air baffle and it worked as designed. Forced unit into a defrost and unit began to defrost. Tested voltage going to heater and found it within range. Unit is not being sent into a defrost by the UI. Ordering UI and defrost sensor. ; ordrng 1 W11214887 (cntrl-elec) and 1 DEFROSTTHERMISTOR (SEE CS)"

Near Jackal Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator that was not making ice and was having water pool and freeze below the icebox. Inspected unit and work area. Customer advised that the unit started making ice again but the water issue was still there. Found ice buildup underneath the ice box container and checked gaskets for air seepage. Found no primary concerns. I called Techline and spoke to Joel SR# 7727419182. He advised that the issue was either coming from the dispenser flap or was an intermittent ice box fan issue. He advised that the icebox fan can sometimes intermittently work causing the unit to start making ice and then start making ice because the fan was running then shorting out and then running again. Replaced ice box fan and tested unit. Unit is working as designed. Call complete.

Near Southwinds Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

OVEN JENN-AIR JJW2827DS01 Arrived onsite for oven that worked snot holding temperature. Inspected unit and work area. Placed unit in service diagnostics and and found F3 E0 (main oven sensor open/shorted) error code. Tested resistance on the sensor and found the sensor shorted. Replaced sensor and tested unit. Unit is working as designed. Call complete.

Near Granite Ln, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Tested icemaker and found icemaker squeaking while trying to harvest. Unit will fit finished harvest but was very slow. Replaced ice maker and tested unit. Unit begin to fill with water and is working as designed. Call complete.

Near Keathley Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived onsite for refrigerator that won’t make ice. Inspected unit and work area. Removed icemaker cover and jumped the ice maker. The icemaker would not move. Replaced ice maker and unit began to move. Spoke to Rich SR # 7727221961 and then Adrian. Rich advised to replace the HV board and tested the fill valve for restriction. I tested the fill valve from the dual valve water line and found it restricted. I tried to steam out the debris or ice and was unsuccessful. Spoke to Adrian back at Techline again and he advised to replace the fill tube as well. Ordering control board and fill tube ; ordrng 1 W11043763 (cntrl-elec) and 1 W11415785 (ICE MAKER FILL TUBE)

Near Elkins St, Lorena, TX 76655
Jonathan M.

Jonathan M.

DRYER WHIRLPOOL WED8500DC3 "Arrived on site for washer that would not start. Inspected unit and work area. When plugging in the unit the lights on the user interface with flash intermittently and cut power. The lights would repeatedly come back on and flicker and turn off again. Tested voltage going to the User interface and found 5.16v dc going to the console. Replaced console and found and F6 E3 (ACU cannot year UI), F4 E3 (restricted air flow), F4 E4 (L2 line voltage error), and F4 E2 (heater 2 failure) error codes. Checked heater, fuse, and thermal cut off and found all to be good. I test the unit in diagnostics and the unit ran as designed (spin, heated, and vented air). I did notice their vent hose had been kinked due to where it was placed on the wall. Fixed the vent hose but advised customer that they may have an issue with their vents being clogged up if they get any further error codes about AF or check vent.

Near Sinclair Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR LG LSXC22426S/00 "Arrived onsite to install new PCB and overload to SxS from prior visit’s diagnosis. Removed an replaced all parts,reassembled and verified frost pattern. Good pattern forming. Advised customer to wait 24hr to allow temperatures to settle. All water connections were dry at time of service."

Near Burl Ln, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR LG LSXC22426S/00 "Arrived onsite to install new compressor from prior tech’s diagnosis. Verified compressor and evaporator issues. Found good frost pattern forming. Advised customer, electrical issue. Ordering control and overload to complete repairUnit unplugged at this time.; ordrng 1 EBG60663229 (OVERLOAD) and 1 EBR83717502 (PCB MAIN)"

Near Burl Ln, Lorena, TX 76655
Arthur B.

Arthur B.

RANGE AMANA AER6303MFS2 "Arrived onsite to install new control panel,control and knobs. Removed and replaced all parts, reassembled and tested. All works as designed. No other issues found."

Near Tynes Rd, Lorena, TX 76655
Dylan  T.

Dylan T.

REFRIGERATOR WHIRLPOOL WRS588FIHZ0

Near Keathley Dr, Lorena, TX 76655