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for Lorena, TX
Michelle - Lorena, TX
Very professional and knowledgeable
Jennifer - Lorena, TX
Mike is very professional!
K Keith - Lorena, TX
Mike was on time, informative, and very thorough! Thank you!
KURR304ESS00 (Wine Cooler) - Arrived onsite for customer complaint of wine cooler getting condensation between glass assembly. Confirmed condensation. Ordering new glass pack assembly. R/S for 7/12. No other issues found.
KUIC18NNZS0 (Ice Machine) - Arrived onsite to install sealed system components to ice machine from prior tech’s diagnosis. Removed cabinet and removed compressor and evaporator. Installed new replacements using braising methods. Vacuumed unit down to -25PSI. Charged system with 5.25oz of R134a refrigerant. Reassembled. Tested unit. Found good ice slab forming. No other issues found. All water connections were dry at time of service.
WTW8500DC4, Arrived on site for unit not cleaning, checked unit in test cycle and unit ran all test with no issues Recalibrated unit and ran unit with load of towels and unit filled washed and drained and rinsed and is spining and lid is locking and unlocking checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time......
WDT720PADM0, Arrived on site for unit not draining checked unit and found that the drain pump is not turning on replaced drain pump and retested unit and found that the unit is not draining checked unit for water leaks and no leaks found at time of srv... unit checked fine at this time....
WRF736SDAM11, Arrived on site for unit not making ice checked unit and found that icemaker motor has stoped working unit icemaker will need to be replaced, replaced icemaker and checked unit and icemaker is now working and is calling for water checked unit for water leaks and no leaks found at time of srv.... unit checked fine at this time.....
KRFF507EWH01, Arrived on site for unit has a dent on freezer door checked unit and found that the dent is no freezer door replaced door and name plate checked unit and umit checked fine at this time.... checked unit for water leaks and no leaks found at time of srv....
Arrived on site for leakage from dishwasher, ran unit through cycle to check for point of leakage. Found dishwasher is not leaking. Found signs of oversudsing underneath on metal junction box. Found supply hose from house with signs of old water drips. Valve is not leaking Checked drain hose found no signs of puncture no leakage. Sump assembly is dry no signs of leakage from sump assembly. Drain pump is dry no leaks from drain pump. Checked drain hose to house drain found it tight no leaks. Door seal checks good, no leakage from door. Found left sink under counter with signs of leakage, wood under sink has been damaged previously bucket is underneath left hand side sink under counter. Back wall under counter has had water damage previously. There is a copper supply hose under sink not sure of where water is being supplied to but has extensive corrosion on it. Took pictures of flooring, under counter, under dishwasher, and took video while unit running. Customer will need a new supply
Arrived on site for noise on start up, found plastic slide on front of dryer drum loose, reseated in slot. Verified temperatures and no noise. Dryer vent clean. All ops check correct.
Arrived on site for banging noise on spin cycle. Found basket is not loose. Found no saved errors. Customer states only makes noise on heavy loads. Loaded unit to half full of jackets and towels. Ran through cycle no abnormal noises on agitate or spin cycle did not bang on sides. Suspension checked good. Instructed customer on reducing size of loads when heavier material. Recalibrated all water connections dry.
MEDB755DW2, Arrived on site to install new overlay checked unit after repair and found that the all LED. Lights are now working checked and checked out all lent found from unit and unit checked fine at this time....