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Local Reviews
for Lorena, TX

Appliance Express Rated 4.8 out of 5 stars based on 12 customer reviews

Map of Lorena, TX

Great Service Tech!




Review of Appliance Express

Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!


Map of Lorena, TX

quick service




Review of Appliance Express

Appliance Express was able to fit us in their schedule quickly


Map of Lorena, TX

Patricia




Review of Appliance Express

Excellent service


Map of Lorena, TX

The service man was amazing




Review of Appliance Express


Map of Lorena, TX

Good service




Review of Appliance Express

Did a great job


Map of Lorena, TX

Great service!!




Review of Appliance Express

Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!


Map of Lorena, TX

Great, professional service




Review of Appliance Express


Map of Lorena, TX

Fast friendly and very good at his job




Review of Appliance Express


Map of Lorena, TX

Delores




Review of Appliance Express

Good service, good text notification, terrible response in time to get service date.


Map of Lorena, TX

Excellent service




Review of Appliance Express

Very professional and knowledgeable


Great service!




Review of Appliance Express

Mike is very professional!


Great service!




Review of Appliance Express

Mike was on time, informative, and very thorough! Thank you!


David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site customer complaint was not making any ice she previously told me that it all froze up and she cleaned it out told her she needs to unplug the fridge wait a minute and plug it back in put it through test mode icemaker cycled everything worked all lines are dry

Near Fox Ridge Rd, Lorena, TX 76655
Arthur B.

Arthur B.

RANGE AMANA AER6303MFS2 "Arrived onsite for customer complaint of UI paneL and control scorched. Confirmed findings. Found no shorts on infinite switches. Call WPL Safety SR#7726231390 Amanda and advised to continue with repair since in warranty. Ordering knob,Control and Console to complete repair. OF to R/S. Unit unplugged at this time.; ordrng 1 W11247313 (panl-cntrl) and 1 W11297545 (cntrl-elec) and 1 W11409244 (KNOB)"

Near Tynes Rd, Lorena, TX 76655
Chase S.

Chase S.

REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived on site customers complaint was unit late when I come on and frost buildup around the door gasket found the door switch was stuck closed fix the door switch everything else work fine customer was happy all laundry dry

Near Birdie Ln, Lorena, TX 76655
Chase S.

Chase S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site found the left side of the light didn’t have good enough connection popped it out readjusted it popped right back in everything work great customer was happy all lines are dry

Near Wildwood Trail, Lorena, TX 76655
Chase S.

Chase S.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose ice maker The fill line was just not in the icemaker properly readjusted it put tub back in let the icemaker fill with water filled and dumped properly

Near Woodland Dr, Lorena, TX 76655
Arthur B.

Arthur B.

DRYER MAYTAG MEDX655DW1 Arrived on site for customer complaint of timer not working on dryer. Removed console and found timer windings faulty. Removed and replaced timer assembly. Reassembled and tested unit. Unit now works as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Southwinds Dr, Lorena, TX 76655
Arthur B.

Arthur B.

OVEN KITCHENAID KODE500ESS04 Arrived onsite for customer complaint of wall oven not heating on lower section. Ran diagnostics and found F1E1 error code (Relay Error). Found lower oven control faulty. Removed and replaced control. Reassembled and tested. Lower oven now heats as intended. No other issues found.

Near Southwinds Dr, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MVWC415EW1 "Arrived onsite for customer complaint of top load washer spinning. Ran diagnostics and found error code F7E1 (Motor Speed Fault). Found loose wires at capacitor connections. Secured wires, cleared error codes and calibrated unit. Unit completed successfully All water connections were dry at time of service."

Near S McBrayer St, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for customer complaint of door refrigerator not cooling properly in RC section. Checked temperature in RC section and found 41F. UI temperature set at 33F. Upon inspection , found air tower blocked with foam. Ordering air tower and return with air damper.All water connections were dry at time of service. ; ordrng 1 W11204022 (air-tower)"

Near Gibraltar Ln, Lorena, TX 76655
Arthur B.

Arthur B.

DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of dryer not leaving lint on screen. Tested the unit and found venting is on roof. Venting is also closed as well. Removed back panel and cleaned air tower inside dryer. Removed and replace screen as well due to rear on it as well. Advised customer to have venting cleaned out for proper air ventilation. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Whitlock Dr, Lorena, TX 76655
Al R.

Al R.

WASHER WHIRLPOOL WTW7000DW3 "Arrived to install previously ordered parts. Removed and replaced the the latch, console and control.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Job complete."

Near Jackal Dr, Lorena, TX 76655
Arthur B.

Arthur B.

OVEN WHIRLPOOL WEE745H0FS1 Arrived onsite for customer complaint of range getting error F2E1 (Stuck Key) and not responding. Removed and replaced control and membrane. Reassembled. Powers up unit. All functions and features work as intended. No other issues found.

Near Country Spring Rd, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MHW6630HC0 Arrived to inspect washer dripping from dispenser tray.Checked incoming water pressure from wall and faucets were turned on to maximum flow.I adjusted the incoming water pressure and unit now operates as designed.All water lines were dry at the time of service.Job complete

Near Armadillo Dr, Lorena, TX 76655
Al R.

Al R.

WASHER WHIRLPOOL WTW7000DW3 Arrived to inspect washer not completing cycles.Ran diagnostics test mode and got a latch error and UI stuck error code from unit.Ordering W11106748 console and will return with the control and latch. Needs more work.; ordrng 1 W11106748 (CONSOLE )

Near Jackal Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for customer complaint of SxS refrigerator not cooling. Removed evaporator cover and found evaporator fan motor not running. Found good frost pattern. Removed and replaced evaporator fan motor assembly. Reassembly. Found good air flow coming from evaporator. No other issues found. All water connections were dry at time of service.

Near Susan Kay Dr, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIS18PNZB0 "Arrived onsite for customer compliant of icemachine not making ice after external drain pump install. Tested unit and upon inspection, found condenser fan motor not moving. Found was not connected. Connected fan motor. Tested unit. Found fan now working and ice being produced. No other issues found."

Near Hunter's Meadow Dr, Lorena, TX 76655
Al R.

Al R.

REFRIGERATOR AMANA SCD25TL "Arrived on site. Found start relay failed. Inspected wiring and found neutral wire missing from wire harness. Performed voltage checks and run capacitor is no longer in unit along with missing wiring. Compressor ran for a short period of time before failing due to wiring issue. Will need compressor, start relay and wiring harness will be needed to repair unit. Harness part number is #10967601Needs more workWill need additional parts to complete repair.Compressor, process stub, drier, authorization, sealed system tech ; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 R0131672 (COMPRESSOR KIT) and 1 TJ90SF8404 (PROCESS STUB) and 1 WPW10143759 (DRIER)"

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite for customer complaint of ice machine making thin ice and not dropping. Ran diagnostics and found ice machine was set to “Thin Ice” settings. Also upon inspection, found grid cutter was not secured to board. Set ice to “Thick” setting and secured grid cutter. Observed unit make 2 slabs of ice. No other issues found. All water connections were dry at time of service."

Near Chapel Rd, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIS18PNZB0 Arrived onsite for customer compliant of ice machine not powering on. Found external drain pump faulty. Removed and replaced external drain pump. Reassembled and tested unit. Unit powered up and making ice immediately. No other issues found. All water connections were dry at time of service.

Near Hunter's Meadow Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR AMANA SCD25TL "Arrived onsite to install new compressor,dye drier and stub to SxS refrigerator from prior visit’s diagnosis. Evacuated system, removed compressor. Installed compressor,dye drier and stub using braising methods. Vacuumed down system to -25psi. Charged unit with 5.25oz of R134a refrigerant. Powered up unit. Good frost pattern on evaporator. Good air flow as well. No other issues found. No water source connected to unit at time of service."

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite to install new harness,pump and water valve to ice machine from prior tech rediagnosis. Removed and replaced all parts. Reassembled and tested. Observed good ice slab forming. No other issues found. All water connections were dry at time of service."

Near Chapel Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MHW6630HC0 Arrived onsite for customer complaint of water leaking from detergent drawer. Confirmed issue. Found water leaking from top and dripping on side of unit. Removed and replaced drawer assembly. Reassembled and tested unit. Unit no longer leaks water. No other issues found. All water connections were dry at time of service.

Near Armadillo Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR AMANA SCD25TL/P1190426WL Arrived onsite for customer complaint of SxS refrigerator not cooling properly on both side. 2 prior service companies had been out on unit already and replaced both door gaskets. Found unit is barely cooling and compressor extremely hot to touch. Advised customer unit will need new compressor. Advised AHS must approved parts and labor before doing repair. All water connections were dry at time of service.; ordrng 1 PARTS (NEEDS AUTHO) and 1 R0131672 (compressor kit) and 1 TJ90SF8404 (PROCESS STUB) and 1 WPW10143759 (dryer)

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUID508HWH00 Arrived onsite for customer complaint of ice machine not making ice. Found circulating pump not moving water. Found water valve slow filling. Removed water filter and found water flows well. Observed ice machine making slab of ice. Observed ice slides to grid cutter. No other issues found. All water connections were dry at time of service.

Near Chapel Rd, Lorena, TX 76655
Joel G.

Joel G.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to install parts ordered by previous tech. Ran diags, found reservoir drain pump not coming on and verified 13 vac going to it. Replaced parts ran diags again, all tests check fine but reservoir drain pump.. also noticed corrosion on going to pumps and water level sensor. Will install valve on return trip. Verified no water leaks at time of svc call. . ; ordrng 1 WPW10485955AUTHO (harns-pump) and 1 WPW10489125AUTHO (pump)"

Near Chapel Rd, Lorena, TX 76655
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect door leveling issues. Confirmed the complaint and adjusted the right door.Customer satisfied.JOB COMPLETE.

Near Wildwood Trail, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 Arrived to long fill error code. Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE

Near Cindy Ann St, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE

Near N Houston St, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWX655DW1 Arrived to inspect washer cleaning performance.Service tested the unit.Removed and replaced the hub.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.

Near Ritchie Rd, Lorena, TX 76655
Arthur B.

Arthur B.

MICROWAVE KITCHENAID KOCE500EBS07 Arrived onsite for customer complaint of built microwave/oven combo unit arching and throwing code F1E5 (Inverter Error). Uninstalled unit from cabinet and removed top cover. Found ground screw missing on inverter. Removed and replaced inverter. Was able to locate screw in my personal stock. Installed screw and reassembled. Tested unit. Unit now heats as intended. No other issues found.

Near Long Branch Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR JENN-AIR JFC2089BEP01 Arrived onsite for customer complaint of French door refrigerator not making ice and all 3 door have damage. Found icemaker stuck mid harvest. Removed an replaced icemaker assembly. Reassembled. Icemaker called for water immediately. Confirmed all door have damages. Advised doors will take 6-8 weeks for turn around. Customer will call retailer to see if he can unit exchanged. He will call office. All water connections were dry at time of service ; ordrng 1 12977864SQ (dor-fip ss RF) and 1 13107855SQ (dor-fip ss RH) and 1 13107881SQ (dor-fip ss LH) and 1 W10114211 (nameplate)

Near Country Spring Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for customer complaint of front load washer getting error code F3E1 and F5E2 error. Tested unit and found unit would error out immediately. Removed and replaced control board. Reassembled and manual tested unit. Unit completed successfully. All water connections were dry at time of service.

Near Casa Del Rancho Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer getting LF error code and not filling. Confirmed error via diagnostics. Found water valve solenoids not opening. Removed and replaced water inlet valve housing assembly. Reassembled. Tested unit. Unit now fills as intended. No other issues found. All water connections were dry at time of service.

Near Thompson Cir, Lorena, TX 76655
Steve C.

Steve C.

DRYER WHIRLPOOL WED85HEFC2 Arrived on site for the unit will randomly turn off and will show PF error. Tested the unit and found the unit power cord will not go in all the way to the wall plug. Advise the customer to call a electrician to change out the wall plug. The unit is working properly and advise customer to clean air vents every six months.

Near Casa Del Rancho Rd, Lorena, TX 76655
Al R.

Al R.

RANGE KITCHENAID KSDB900ESS0 Arrived to inspect range making clinking noise. Powered the oven on to 400 degrees and noise began from the convection fan. I removed and replaced it and reassembled the unit. Range now operates as designed.

Near Rosenthal Pkwy, Lorena, TX 76655