Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.

Local Reviews
for Lorena, TX

Appliance Express Rated 4.6 out of 5 stars based on 18 customer reviews

Map of Lorena, TX

Refrigerator repair




Review of Appliance Express

Great service


Map of Lorena, TX

I was impressed by the professionalism of the technician.




Review of Appliance Express

Very nice person. Wore mask and gloves. Stellar!!


Map of Lorena, TX

Another Good Service




Review of Appliance Express

Once again, the technician was knowledgeable, used all his resources including the special technical service line and was friendly and professional. I wish Maytag wouldn’t have made it necessary for him to continue coming out to replace our icemaker. Including the original one, we are on number 4, ridiculous and not the technicians fault.


Map of Lorena, TX

Round Two, hope this works




Review of Appliance Express

The tech was great, unfortunately the original icemaker didn't last and neither did the second one. Not the techs fault and he took care of it in a timely manner.


Map of Lorena, TX

Good work, needed to clean up




Review of Appliance Express

Jonathan was quick to,diagnose and replace the defective parts. He was very knowledgeable and professional. That said, dirty handprints were left on the outside of the icemaker and the door that should have been cleaned up.


Map of Lorena, TX

Broke my fridge, refuse to repair.




Review of Appliance Express

My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.


Map of Lorena, TX

Great Service Tech!




Review of Appliance Express

Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!


Map of Lorena, TX

quick service




Review of Appliance Express

Appliance Express was able to fit us in their schedule quickly


Map of Lorena, TX

Patricia




Review of Appliance Express

Excellent service


Map of Lorena, TX

The service man was amazing




Review of Appliance Express


Good service




Review of Appliance Express

Did a great job


Great service!!




Review of Appliance Express

Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!


Great, professional service




Review of Appliance Express


Fast friendly and very good at his job




Review of Appliance Express


Delores




Review of Appliance Express

Good service, good text notification, terrible response in time to get service date.


Excellent service




Review of Appliance Express

Very professional and knowledgeable


Great service!




Review of Appliance Express

Mike is very professional!


Great service!




Review of Appliance Express

Mike was on time, informative, and very thorough! Thank you!


Jonathan M.

Jonathan M.

MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site for a microwave that was tripping the breaker every time you press start. Inspected unit and work area. Confirmed customers complained and tested switches. Found monitor switch stuck in a closed position. Replaced monitor switch and tested unit. Unit is working as designed. Call complete.

Near Jackal Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

MICROWAVE GE JNM3151RF1SS "Arrived on site for a microwave that is not heating very well. Customer advised that they are having issues with the unit even turning on now. Inspected unit and work area. Tested voltage at the filter board and found proper voltage. Found no voltage at the control. Checked wiring connections and found the bottom TCL burnt. Replaced bottom TCL and plugging it in unit still did not have power. Tested voltage at the bottom TCL and found no voltage going to the TCO. Replaced magnetron TCL and tested unit. Unit still did not work as designed. Spoke to SW and we went through several checks. We found the secondary switch showing open whether the door was closed or not. Was advised to replace the secondary switch. Replaced secondary switch and tested unit unit still would not turn on. I called GE tech line and spoke to Scott(no SR #). He advised that based on that issue to test continuity from the neutral side of the filter board to the neutral on the control board

Near Casa Del Rancho Rd, Lorena, TX 76655
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator not allowing crisper drawer to shut all the way. Upon arrival I found that the cause of the issue was due to a defrost related issue with the evaporator coil in the refrigerator section I informed the customer that we will need the fridge unplugged for at least 24 hours Office will need to reschedule due to parts needed for job currently being out of stock. And upon completion of repair the technician will need to add some silicone to the drain line area behind the fridge to ensure that hot air is not getting out of the drain; ordrng 1 UNKNOWN (SILICONE ) and 1 W11087438 (motor-evap) and 1 W11387386 (CONTROL ELECT)

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for arrange that won’t heat in the oven. Inspected unit and work area. Went to test voltage at the terminal block and found the L2 connector for the heating elements blown off the terminal block. Will need new terminal block to finalize repair. ; ordrng 1 WPW10245259 (block-term)

Near Lorena, TX
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drip pan from Customer and evaporator fan assembly and tested unit. Unit is working as designed.

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator that’s making a squeaking sound when the door opens. Inspected unit in the work area. Confirmed customers complaint and removed the door from hinges. Applied grease to both hinges and reseated the door on both hinges. Tested unit and unit is working as designed. Call complete.

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit. Unit began to fail and started agitating without overfilling. Unit is working as designed. Call complete.

Near Humble St, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR GE GSH25JFXLBB "Arrived on site for a refrigerator that won’t dispense water. Inspected unit and work area. Customer advised that she had had a prior company come out before to address this issue. They shot hot water up through the dispenser area and through the water line at the bottom of the refrigerator twice and it worked for two days. They also installed a heater inside the dispenser area to try to keep the water line from freezing. The customer advised that after they installed that, they again shot hot water through the water line to clear it up and it froze right back up in a day and a half. I called GE Techline and spoke to Tyler SR# 04663889. He advised that the heater that was installed is something that they generally try to do prior to a door replacement. He advised that if the door insulation has gotten bad enough that it will continually freeze that waterline and that the heater at the dispenser area uses the DC voltage from the dispenser to continue to heat

Near Bob White Cir, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled drain pump, router, stater, and screws off of tub. Replaced outer tub, in her basket, gear case, agitator, clean out filter, nut spanner, and screws and tested unit. Unit is working as designed. Call complete."

Near Humble St, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previously diagnosed parts. Inspected and work area. Replaced UI and tested unit. Unit popped up trying to connect to Wi-Fi. Unit could not connect to the Wi-Fi and there was no options to change the Wi-Fi router to connect to. I attempted to contact Wi-Fi care team and they were closed. Tried to contact CSNDW and was unsuccessful. Advise customer to contact the Wi-Fi trade team during normal business hours for help connecting her washer. Call complete.

Near E Central, Lorena, TX 76655
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Here it is working as designed. Call complete.

Near Beutel Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed parts. Replaced consul and unit began to immediately go into a drain without water in the unit. Customer advised that that was happening before the consul went out. Detached pressure hose and blew through it found no obstructions or restrictions. Unit still stayed in the drain even without the pressure hose on the control. Advise customer he would also need his main control or full repair. Customer agreed and replaced control. Calibrated unit and tested unit in an auto test. Unit is working as designed. Call complete.

Near Southern View, Lorena, TX 76655
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for a range that has a damaged door. Inspected unit and work area. Customer advised that they had damage on the control panel, not on the door. Found two indentions on the top control panel. Ordering control panel and office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11175518 (panl-cntrl)"

Near Beutel Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator that’s freezing food in the refrigerator section and has no ice production. Inspected unit and work area. Took temperatures in unit and found unit sitting at 37°F. Customer advised that his food was freezing in several sections of his refrigerator. Found dude pushed up all the way against the back and overstocked. Advise customer of airflow issue and that that would cause items to freeze in certain areas and have a hard time cooling the entire unit. Tested icemaker using a jumper and unit completed a harvest cycle and filled. Checked thermistors and icebox fan in service diagnostics and both were working as designed

Near Chapel Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB835DW3 Arrived on site for a washer that won’t power on. Inspected unit and work area. Plugging it in and unit would not turn on. Tested voltage to the control and found 120 V. Tested voltage going to the user interface and found 5 V DC.

Near Southern View, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Went to replace console and found consul did not include electronics. Parts breakdown was a little confusing and found electronics are separate from the actual consul. Ordering user interface electronics and office will need to contact customer about reschedule date due to out of stock in PSP item.; ordrng 1 W11478519 (UI)

Near E Central, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for a refrigerator that won’t make ice. Inspected unit and work area. Placing an in-service diagnostics and check the icemaker error codes. Found an E5 error code for a failed thermistor. Replaced icemaker and tested unit. Unit is working as designed.

Near Lorena, TX
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC215EW1 Arrived on site for a dryer that’s not drying clothes and is making a scraping sound. Inspected unit and work area. Customer advised that the issue was not with the scraping sound but with the unit not drying clothes. Inspected unit during a time a heat cycle and found unit turning and heating. Look behind unit and down but hole is completely crunched and restricted. Advise customer of issue and explained that the unit was unable to remove the excess moisture and heat from the unit causing the clothes not to dry properly. I advise the customer to either pull the unit out a little bit to allow the van house to set properly or to replace the vent hose with an aluminum vent hose that won’t kink. Unit is working as designed. Call complete.

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer that is leaking from the left back side of the unit and is making a sound during agitation and spin cycles. Inspected unit and work area. Found leak coming from cracked housing. Ran unit through an auto test and found gear case bearings going bad and unit sounding like an airplane taking off during the spin cycle. Customer advised that I had been doing that for a while but then it just gotten louder recently. Attempted to remove the agitator and found agitator completely seized onto the gear case. Unit will need outer tub, inner basket, filter, spanner nut, gearcase, housing, agitator, clean out filter, and screw for repair. Office will need to get authorization for repair due to the cost of repair and contact the customer when parts are made available. ; ordrng 1 W10811956 (GEARCASE) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11161960 (agitator) and 1 W11172234 (housing) and 1 W11219

Near Humble St, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for a refrigerator that was freezing food in the refrigerator section and not making ice intermittently. Inspected unit and work area. Found dampener door not closing. Removed icemaker assembly and replaced damper control. Found unit working as designed. Call complete.

Near Chapel Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW2 Arrived on site for a washing machine that still tripping the breaker. Inspected unit and work area. I called Techline and spoke to Andrew SR# 7728550568. He had me go over all pertinent information regarding the GFI breaker with the homebuilder. He advised that with all the testing and the fact that the customer can run an extension cord to a different outlet and have it not trip the breaker is evident that the unit itself is not the issue. He stated that the unit would trip the breaker every time it went into the rinse or spin. He advised the builder that the unit needs to be on a standard outlet breaker and the unit should run as designed. Call complete.

Near Keathley Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW0 Arrived on site for a washing machine that won’t except a new wash plate into the unit. Inspected unit and work area. Found old wash plate had completely rusted out and rusted onto the gear case not allowing the new wash plate onto the gear shaft. Attempted to remove rust buildup but was unable to.

Near Pilgrim Ln, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washer that would not lock the lid. Inspected unit and work area. Placed you in service diagnostics and found an F5 E2 (lid would not lock) error code. Replaced latch and tested unit. Unit is working as designed. Call complete.

Near Ver-Lo Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5105HW0 Arrived on site for a washer that’s not turning on. Inspected unit and work area. Tested voltage going to the control and found 121.7 V. Tested voltage going to the console and found 13 V DC but console not lighting up or displaying. Ordering console and control. The office will need to reschedule customer due to out of stock and PSP items.; ordrng 1 W11413337 (CONSOLE) and 1 W11419054 (CONTROL)

Near E Central, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for refrigerator that’s still not making a lot of ice. Inspected unit and work area. Customer advised that he had called in to KitchenAid trying to get a new icemaker for his freezer since he didn’t buy one when he bought the unit. When trying to get the new icemaker, he advised that they were still having problems with their ice making in the refrigerator section. He was advised to put it on Max ice and he advised that since putting it on max ice, it has made things worse. I called tech line and spoke to Ed SR# 7728451367. He advised to replace the icemaker due to the temperature reading 29° in the icemaker thermistor and 2° in the icebox thermistor. Went ahead and replaced the icemaker and tested the unit. Unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 I called Techline and spoke to Kathy SR# 7728562030. She asked me to check voltage to the deli UI. Checked voltage and did not find any readings of 14V DC. She advised to replace both UI and the deli harness for repair. Service will need at least two hours. ; ordrng 1 W11170612 (harns-wire) and 1 W11330971 (UI)

Near Old Lorena Rd, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Customer advised that the unit sometimes will trip the breaker and the rinse cycle or the spin cycle but that the problem is not consistent. She advised that she is already replaced the breaker three times. I checked the breaker box and found the unit still on a GFI breaker. Placed unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and unit ran as designed. Placed unit in a manual fill and then ran the unit through an agitation and finally a high speed spin with the water in it. Took amp draw on the unit as it went into an agitation and found the unit pulling 4.89A. Tested amp draw on the ugh speed spin and found the unit pulling 7.3A and dropping to 6.9 A. Turned on drain pump while the unit was running the spin test and Amp draw went back up to 7.2 A and then dropped again to 6.98A. I called Techline a

Near Keathley Dr, Lorena, TX 76655
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for replacement of freezer door, icemaker, & jumper wire. After inspecting original diagnosis of freezer door I found that the freezer door itself is functioning fine also the icemaker does appear to be able to call for water and harvest just like it should and after running diagnostics on both the icemaker in the thermistors in the freezer in the fridge I found that everything was functioning as designed. The problem I found that was causing the freezer to allow too much cold air into the refrigerator and freezing everything on the fresh fruit side was due to the fact that the dampener motor located in the fresh meat section was bad and at certain points it would get stuck open and then another situations it would be stuck closed and not allowing the cold air to fluctuate through the unit as it should. At this point in time the dampen the motor will need to be replaced in order to allow proper air fluctuations between freezer and fr

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRFC704FPS01 "Arrived on site for a refrigerator that is not making enough ice. Inspected unit and work area. Placing it in service diagnostics and checked refrigerator thermistor, freezer thermistor, ice bin thermistor, evaporator fans, ice box fan, and icemaker harvest tests. All ran as designed. Took temperature in the freezer and refrigerator compartments. Found freezer at 1°F and eventually climbed to 6°F due to pulling the refrigerator section. And icebox at 2°F icebox was 3/4 of the way full and customer advised that it hadn’t been that high in a while. I called Techline and spoke to Ed SR# 7728451367. He advised that this unit has a very slow icemaker. And that you need both freezer and door icemakers running to have optimum icemaking conditions. He advised the issue seems like a consumption issue with the customers using more ice that it produces. If I was to make no repairs and unit is working as designed. Call complete."

Near Samson Dr, Lorena, TX 76655
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Arrived to inspect side by side refrigerator with now several rust stains on unit freezer and refrigerator doors.I photographed the rusted stains on both compartments.Ordering authorization for both doors and ordering doors if approved.Office to reschedule with customer for return service for PSP parts.Needs more work.; ordrng 1 807460053 (FREEZER DOOR COMPLETE ) and 1 807460176 (DIP REFRIGERATOR DOOR COMPLETE )

Near Samson Dr, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 Arrived to inspect same LF error code.Confirmed the complaint and found the housing valve defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Cindy Ann St, Lorena, TX 76655
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC416FW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace gear case and hub and tested unit. Unit ran as designed. Put unit through calibration mode to ensure premium wash performance. Call complete.

Near Samson Dr, Lorena, TX 76655
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC215EW1 Arrived on site for dryer that is making a scraping sound as it rotates. Inspected unit and work area. Customer stated that it was making an unusual rattling sound as it dried and that it wasn’t all the time but was intermittent. Inspected unit and ran unit for 35 minutes while working on her washer. Detected zero abnormal sounds rattling seem to be vibration from the chassis. Unit is working as designed. Call complete.

Near Samson Dr, Lorena, TX 76655