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Local Reviews
for Lorena, TX

Appliance Express Rated 4.7 out of 5 stars based on 10 customer reviews

Map of Lorena, TX

Patricia




Review of Appliance Express

Excellent service


Map of Lorena, TX

The service man was amazing




Review of Appliance Express


Map of Lorena, TX

Good service




Review of Appliance Express

Did a great job


Map of Lorena, TX

Great service!!




Review of Appliance Express

Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!


Map of Lorena, TX

Great, professional service




Review of Appliance Express


Map of Lorena, TX

Fast friendly and very good at his job




Review of Appliance Express


Map of Lorena, TX

Delores




Review of Appliance Express

Good service, good text notification, terrible response in time to get service date.


Map of Lorena, TX

Excellent service




Review of Appliance Express

Very professional and knowledgeable


Map of Lorena, TX

Great service!




Review of Appliance Express

Mike is very professional!


Map of Lorena, TX

Great service!




Review of Appliance Express

Mike was on time, informative, and very thorough! Thank you!


Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIS18PNZB0 "Arrived onsite for customer compliant of icemachine not making ice after external drain pump install. Tested unit and upon inspection, found condenser fan motor not moving. Found was not connected. Connected fan motor. Tested unit. Found fan now working and ice being produced. No other issues found."

Near Hunter's Meadow Dr, Lorena, TX 76655
Al R.

Al R.

REFRIGERATOR AMANA SCD25TL "Arrived on site. Found start relay failed. Inspected wiring and found neutral wire missing from wire harness. Performed voltage checks and run capacitor is no longer in unit along with missing wiring. Compressor ran for a short period of time before failing due to wiring issue. Will need compressor, start relay and wiring harness will be needed to repair unit. Harness part number is #10967601Needs more workWill need additional parts to complete repair.Compressor, process stub, drier, authorization, sealed system tech ; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 R0131672 (COMPRESSOR KIT) and 1 TJ90SF8404 (PROCESS STUB) and 1 WPW10143759 (DRIER)"

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite for customer complaint of ice machine making thin ice and not dropping. Ran diagnostics and found ice machine was set to “Thin Ice” settings. Also upon inspection, found grid cutter was not secured to board. Set ice to “Thick” setting and secured grid cutter. Observed unit make 2 slabs of ice. No other issues found. All water connections were dry at time of service."

Near Chapel Rd, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIS18PNZB0 Arrived onsite for customer compliant of ice machine not powering on. Found external drain pump faulty. Removed and replaced external drain pump. Reassembled and tested unit. Unit powered up and making ice immediately. No other issues found. All water connections were dry at time of service.

Near Hunter's Meadow Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR AMANA SCD25TL "Arrived onsite to install new compressor,dye drier and stub to SxS refrigerator from prior visit’s diagnosis. Evacuated system, removed compressor. Installed compressor,dye drier and stub using braising methods. Vacuumed down system to -25psi. Charged unit with 5.25oz of R134a refrigerant. Powered up unit. Good frost pattern on evaporator. Good air flow as well. No other issues found. No water source connected to unit at time of service."

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived onsite to install new harness,pump and water valve to ice machine from prior tech rediagnosis. Removed and replaced all parts. Reassembled and tested. Observed good ice slab forming. No other issues found. All water connections were dry at time of service."

Near Chapel Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MHW6630HC0 Arrived onsite for customer complaint of water leaking from detergent drawer. Confirmed issue. Found water leaking from top and dripping on side of unit. Removed and replaced drawer assembly. Reassembled and tested unit. Unit no longer leaks water. No other issues found. All water connections were dry at time of service.

Near Armadillo Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR AMANA SCD25TL/P1190426WL Arrived onsite for customer complaint of SxS refrigerator not cooling properly on both side. 2 prior service companies had been out on unit already and replaced both door gaskets. Found unit is barely cooling and compressor extremely hot to touch. Advised customer unit will need new compressor. Advised AHS must approved parts and labor before doing repair. All water connections were dry at time of service.; ordrng 1 PARTS (NEEDS AUTHO) and 1 R0131672 (compressor kit) and 1 TJ90SF8404 (PROCESS STUB) and 1 WPW10143759 (dryer)

Near FM2839, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUID508HWH00 Arrived onsite for customer complaint of ice machine not making ice. Found circulating pump not moving water. Found water valve slow filling. Removed water filter and found water flows well. Observed ice machine making slab of ice. Observed ice slides to grid cutter. No other issues found. All water connections were dry at time of service.

Near Chapel Rd, Lorena, TX 76655
Joel G.

Joel G.

ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to install parts ordered by previous tech. Ran diags, found reservoir drain pump not coming on and verified 13 vac going to it. Replaced parts ran diags again, all tests check fine but reservoir drain pump.. also noticed corrosion on going to pumps and water level sensor. Will install valve on return trip. Verified no water leaks at time of svc call. . ; ordrng 1 WPW10485955AUTHO (harns-pump) and 1 WPW10489125AUTHO (pump)"

Near Chapel Rd, Lorena, TX 76655
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect door leveling issues. Confirmed the complaint and adjusted the right door.Customer satisfied.JOB COMPLETE.

Near Wildwood Trail, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 Arrived to long fill error code. Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE

Near Cindy Ann St, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE

Near N Houston St, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWX655DW1 Arrived to inspect washer cleaning performance.Service tested the unit.Removed and replaced the hub.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE.

Near Ritchie Rd, Lorena, TX 76655
Arthur B.

Arthur B.

MICROWAVE KITCHENAID KOCE500EBS07 Arrived onsite for customer complaint of built microwave/oven combo unit arching and throwing code F1E5 (Inverter Error). Uninstalled unit from cabinet and removed top cover. Found ground screw missing on inverter. Removed and replaced inverter. Was able to locate screw in my personal stock. Installed screw and reassembled. Tested unit. Unit now heats as intended. No other issues found.

Near Long Branch Dr, Lorena, TX 76655
Arthur B.

Arthur B.

REFRIGERATOR JENN-AIR JFC2089BEP01 Arrived onsite for customer complaint of French door refrigerator not making ice and all 3 door have damage. Found icemaker stuck mid harvest. Removed an replaced icemaker assembly. Reassembled. Icemaker called for water immediately. Confirmed all door have damages. Advised doors will take 6-8 weeks for turn around. Customer will call retailer to see if he can unit exchanged. He will call office. All water connections were dry at time of service ; ordrng 1 12977864SQ (dor-fip ss RF) and 1 13107855SQ (dor-fip ss RH) and 1 13107881SQ (dor-fip ss LH) and 1 W10114211 (nameplate)

Near Country Spring Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW85HEFC1 Arrived onsite for customer complaint of front load washer getting error code F3E1 and F5E2 error. Tested unit and found unit would error out immediately. Removed and replaced control board. Reassembled and manual tested unit. Unit completed successfully. All water connections were dry at time of service.

Near Casa Del Rancho Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer getting LF error code and not filling. Confirmed error via diagnostics. Found water valve solenoids not opening. Removed and replaced water inlet valve housing assembly. Reassembled. Tested unit. Unit now fills as intended. No other issues found. All water connections were dry at time of service.

Near Thompson Cir, Lorena, TX 76655
Steve C.

Steve C.

DRYER WHIRLPOOL WED85HEFC2 Arrived on site for the unit will randomly turn off and will show PF error. Tested the unit and found the unit power cord will not go in all the way to the wall plug. Advise the customer to call a electrician to change out the wall plug. The unit is working properly and advise customer to clean air vents every six months.

Near Casa Del Rancho Rd, Lorena, TX 76655
Al R.

Al R.

RANGE KITCHENAID KSDB900ESS0 Arrived to inspect range making clinking noise. Powered the oven on to 400 degrees and noise began from the convection fan. I removed and replaced it and reassembled the unit. Range now operates as designed.

Near Rosenthal Pkwy, Lorena, TX 76655
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived to install previously ordered parts. After installing all parts the inner door was still leaking. Office to order inner door assembly. CBAB. RET3/12/19; ordrng 1 W10860142 (INNER DOOR ASSEMBLY )

Near Pilgrim Ln, Lorena, TX 76655
Arthur B.

Arthur B.

ICE MACHINE KITCHENAID KUID508ESS1 "Arrived onsite for customer complaint of ice machine not producing ice. Tested unit and found water valve not turning on. Checked voltage to valve and got 0V. Found control and valve faulty. Removed and replaced control and water inlet valve. Reassembled and tested. Found good ice slab forming. No other issues found. All water connections were dry at time of service."

Near Chapel Rd, Lorena, TX 76655
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived to inspect dishwasher leak. Removed and replaced the door gasket and leveled the unit. Tested unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.

Near Pilgrim Ln, Lorena, TX 76655
Al R.

Al R.

WASHER ELECTROLUX EFLS627UTT Arrived to inspect unit with socks stuck inside. I spoke with the customer who is simply disappointed with the Engineering of the product. She does not like the fact that that unit has a gap between the Bellow in the door and small items tend to get lodged into the Bellow. Unit washes and drains clothes as designed. There were no issues on this date.Customer was instructed on loading practices and soap usage.JOB COMPLETE

Near Chapel Rd, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWB865GW0 Arrived to inspect washer not filling up properly. Confirmed the complaint and removed and replaced housing. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.

Near Rosenthal Pkwy, Lorena, TX 76655
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.

Near Pilgrim Ln, Lorena, TX 76655
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.

Near Pilgrim Ln, Lorena, TX 76655
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.

Near Pilgrim Ln, Lorena, TX 76655
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.

Near Pilgrim Ln, Lorena, TX 76655
Steve C.

Steve C.

DRYER MAYTAG MEDC215EW1 Arrived on site for the unit is taking too long to dry the clothes. Tested the unit and found the timer motor is extremely hot. Replace the timer and tested the unit. Unit is working properly and advise customer to clean air vents every six months.

Near Southwinds Dr, Lorena, TX 76655
Al R.

Al R.

WASHER MAYTAG MVWC565FW1 "Arrived to inspect unit not spinning out the water. Disassembled and found a broken belt, replaced the belt, reassembled and unit worked as designed. No water leaks observed at the time of service.JOB COMPLETE"

Near Southwinds Dr, Lorena, TX 76655
Steve C.

Steve C.

WASHER WHIRLPOOL WTW5000DW2 Arrived on site for the unit is making noise when spinning. Tested the unit and found no Error codes. Called Whirlpool Sr#7724031176 Kathy And advise that there is no known issues. Unit is working properly and all water connections were dry at the time of service.

Near Old Lorena Rd, Lorena, TX 76655
Steve C.

Steve C.

WASHER MAYTAG MVWB835DW3 Arrived on site for the unit is making a screeching noise when agitated. Tested the unit and found every time the agitator moves it makes a screeching noise. Remove the wash plate and found the molding points of the tub is hitting the bottom of the agitator plate. Remove the excess molding from the inner tub and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Haggerman Dr, Lorena, TX 76655
Arthur B.

Arthur B.

DISHWASHER KITCHENAID KDTE334GBS0 "Arrived onsite for customer complaint of dishwasher control not functioning. When arrived,found control lock on. Removed control lock and ran diagnostics. Found no error codes. Tested unit. Unit fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."

Near Spring Valley Rd, Lorena, TX 76655
Arthur B.

Arthur B.

WASHER MAYTAG MVWB835DW3 Arrived onsite for customer complaint of top load washer making clicking noises when agitating. Tested unit and confirmed noise. Tilted unit up and found rotor hold loose. Applied blue loctite and tighten bolt. Reassembled and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Jackal Drive, Lorena, TX 76655