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for Georgetown, Little River-Academy, TX
Service technicians did a great job
Linda - Georgetown, TX
I think Whirpool company needs to build up their stock of spare parts. Waiting a month for a heating element doesn’t lead me to purchase another of their products, imagine the time for a part that seldom fails ?
Ronald - Georgetown, TX
Tracy - Georgetown, TX
Great service, thank you
Nancy - Georgetown, TX
Aubrey - Georgetown, TX
Lou explained everything so I could understand it and was professional.
Barbara - Georgetown, TX
Jonathan at Appliance Express did a great job—very knowledgeable and efficient.
Charles - Georgetown, TX
Personable, professional, efficient! Well done!
quick, good service
Connie - Georgetown, TX
Marian - Georgetown, TX
Excellent service. Would highly recommend this company and its staff.
Showed up when I was advised he would be here was super polite and professional
George - Georgetown, TX
Service tech was very polite and professional. Ask questions about the problem and immediately began diagnosis of problems. Explained what he was going and answered questions I had about other things with washer.
Carlos - Georgetown, TX
Jonathan was great
Courteous and efficient
Andrew - Georgetown, TX
Couldn’t be more pleased. The technician came out, knew exactly what to replace after a few minutes of trouble shooting and the fridge works just as it should now. Thank you!!
Jeff - Georgetown, TX
Lou arrived in the given window time. He was polite and he explained everything he was doing to me. The problem seems to be resolved.
Very knowleded service man
Tom Greer - Georgetown, TX
He gave us good advise.
Jane - Georgetown, TX
I called late in the afternoon for help with my washing machine. The repair man came the next day- wearing a mask- he was very friendly, got my washer ready to use quickly. I will definitely call Appliance Express when I need assistance again.
Connie - Georgetown, TX
Great service and information
Brenda - Georgetown, TX
Excellent quality expertise in completing job
Conner - Georgetown, TX
Jonathan performed the job in a prompt manner, and fully explained the items required to replace to return our oven to full and complete performance. Thank you
Great service, knowledgeable.
Cindy - Georgetown, TX
told me what I needed to know, thank you
Martin - Georgetown, TX
Hope to use your service again, but charging me a restocking fee for a part you didn't have take out of the truck is poor business!
Prompt excellent service
Donna - Georgetown, TX
Jonathan is a very knowledgeable and efficient service guy
Priscilla - Georgetown, TX
The entire experience with Appliance Express was great, from start to finish.
Alan - Georgetown, TX
Ann - Georgetown, TX
Tommy was great! He did a great job and was so quick in diagnosing and fixing the issue! He was also friendly and professional and practiced safety precautions all the time! Issue resolved!!!
Michael - Georgetown, TX
RANGE WHIRLPOOL WFE540H0ES0 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the bake element and tested. Unit is operating as designed. Job completed"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found a large block of ice on the RC evaporator. Found the FC section is cooling good. I am ordering the hv control, evaporator motor harness, shims, clamps and a CNOTE-LSO PER CUSTOMER REQUEST AND TRAINING. No water leaks observed during service..; ordrng 4 CNOTE (SHIMS)s and 2 W11456069 (Clamps)s and 1 CNOTE (LSO per customer request)"
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for stacked washer customer believes it not working properly and may need a turn up. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F0-E5 off balance load, F5-E2 lock fault and F0-E1 load drum in cleaning cycle. Performed manual test cycle and tested all components. Ran automatic test cycle and found unit reaching correct spin. Found unit needs balanced. Adjusted leveling feet operation and retest spin mode. All tested good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for refrigerator door with broken pantry. Inspected unit and work area. Found left side tab broken that holds pantry lid. Connected claims department for approval of repair (SC). Removed end cap and pantry lid, installed new. Tested drawer operation. All tested good, no water leaks detected during service."
COOKTOP WHIRLPOOL WCG97US0DS00 "Arrived on site for cooktop knob not turning off all the way. I inspected the unit and work area. I found the front left knob not turning off when it is turned off. I pulled the unit from the counter and inspected the valve. I found the valve failing. . I removed the failed valve and replaced with new. I reassembled the unit, and has the customer test it. The unit is working as designed.
REFRIGERATOR KITCHENAID KSSS48QMX01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the emitter and receiver boards functioning properly. Using my jumper wire, I tested the ice maker from points T-H and it failed. Tested the IM call for water and it failed. Removed and replaced the ice maker and cycled power to the unit and it operated as designed. No water leaks observed during service, job completed."
WASHER GE WCVH6800J1WW "Arrived on site for washer leaking water. Inspected unit and work area.traced water leak that is coming from dispenser, found traces of soap. Tested operation and inspected for water leak. Found door bellow and dispenser tube will need replaced. Removed bellow and tubing, installed new. Tested operation, all tested good. No water leaks detected."
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator ice developing at bottom of ice box. Inspected unit and work area. Found ice maker overfilling. Verified that failure did not occur until ice maker was replaced. Removed ice maker to check installation. Found correct and water to top of ice maker. Verified correct ice maker was installed. Found failure is with controls. Removed main control and UI, installed new. Tested cooling operation. All tested good, no water leaks detected."
WASHER LG WT5170HW Arrived on site for washer not going into spin mode. Inspected unit and work area. Performed diagnostics mode and tested all operations. Found when unit went into spin mode tub was out of balance. Found minor drops of water leaking from seal. Found wash basket out of round that caused drive assembly to fail. Will need to replace drive assembly with wash basket.
WASHER LG WM3470HVA "Arrived on site for washer leaking when off and has to turn cold water off to stop leaking. Inspected unit and work area. Turned cold water on to verify failure. Performed diagnostics mode and tested all components. Found all working. Found cold water solenoid failed on inlet valve. .; ordrng 1 5220FR2075L (INLET VALVE)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher door falling down. Inspected unit and work area. Found both friction pads had broken off of dishwasher. Installed new friction pads and Estes door operation. All tested good, no water leaks detected during service."
REFRIGERATOR WHIRLPOOL WRT771RWYW01 "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Thawed fill Uber and cycled ice maker. All tested good, no water leaks detected."
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed thermal fuse and installed new. Power unit at circuit breaker. Set clock and tested on bake mode. All tested good.
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for unit oven not operating, upon arrival found unit fuse open, replaced unit fuse and tested unit is operating as designed. Jon completed."
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site to install previous diagnosed part. Removed unit and found not enough wire to pull unit completely out. Found junction box above unit. Removed wiring from junction box. Removed failed bake element and installed new. Assembled unit and powered on. Performed diagnostics mode and tested bake element operation. All tested good.
RANGE KITCHENAID KSEB900ESS2 "Arrived on site for oven not heating up,to correct temperature. Inspected unit and work area. Gained access to bake element and visual found element has failed (see SD-QUICKPIC). Will need to replace bake element to repair. Found part under extended warranty. Found no ETA available on part, office to schedule return when ETA is available. ; ordrng 1 W10779716 (BAKE ELEMENT )"
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived onsite for previously diagnosed parts. Replaced fuse. Tested unit. Unit is now operating as designed. Job Completed
REFRIGERATOR JENN-AIR JS42SEDBDA "Arrived on site to install previous diagnosed part. Verified no voltage to compressor. Removed failed compressor control and installed new. Tested voltage to compressor and found running. All tested good, no water leaks detected during service.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for refrigerator having slow water through dispenser. Verified failure and checked water filter. Found off brand water filter. Recommend to replace correct filter and test water pressure, Removed off brand water and installed new. Found no improvement in pressure. Found filter head assembly will need replaced. Removed failed filter and installed new. Flushed 2 gallons through water dispenser. All tested good, no water leaks detected.
WASHER WHIRLPOOL MVW6230HW0 "Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Tested and videos spinning and agitation, unit is operating as designed, however found lower belt was loose causing high pitch switched out belt. Unit is now operating as designed. Job Completed."
DISHWASHER GE GLD6906R10BB "Arrived on site to install previous diagnosed part. Removed unit to gain access to drain pump. Removed failed drain pump and installed new. Tested operation and observed for possible water leaks. Reinstalled unit and tested operation. All tested good, no water leaks detected.
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived onsite for unit not making ice. Upon arrival found unit ice arm out of position. Put arm into position and tested, unit is operating as designed
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for previously diagnosed parts. Upon arrival replaced and tested control. Found unit is now operating as designed. Job Completed.
RANGE WHIRLPOOL MGR6600FZ2 Arrived onsite for hi flames and sticking knobs and adjusted valves and knobs to customer satisfaction. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW6120HC0 "Arrived onsite for previously diagnosed parts. Upon arrival replaced valve and tested. Found unit now operating as designed cleared error codes, valves operating as designed. No signs of leaks during service. Job Completed."
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived onsite for microwave not powering on and no operation. Upon arrival I verified voltage at the outlet. I found the filter fuse blown. I replaced the fuse but the unit still did not turn on. I traced voltage to the cavity Tstat but voltage was not passing through the Tstat. I used the breaker jumper and bypassed the Tstat. I found the unit powered on and heated as designed. The unit will need a cavity Tstat. I will need to return with the part for the repair.; O-emld tckt
OVEN KITCHENAID KODE300ESS04 "Arrived onsite for unit only getting to 177, upon arrival found unit was Celsius, changed unit to Fahrenheit, showed customer how to make change as well and showed customer how to calibrate. Job Completed."
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived onsite for unit bottom spray arm had fallen off, upon arrival found unit spray arm damaged office to reschedule upon receiving previously ordered spray arm, put unit damaged arm back in after removed some of the damaged plastic to allow unit to work temporarily.; ordrng 1 W11048456 (Spray arm)"
REFRIGERATOR KITCHENAID KBFN502ESS01 "Arrived on site to refrigerator ice maker not working. Upon further Inspection using my jumper wire I jumped the ice maker from T-H and tested the ice maker harvest, the ice maker harvested but failed to fill with water. Tested voltage at the inlet valve and got 120v. Removed rear water line from inlet valve and tested ice maker for water and no water came out. ; ordrng 1 W11246413 (Inlet valve) and 1 EDR3RXD1 (Filter) and 1 CNOTE (LSO FOR TRAINING)"
REFRIGERATOR WHIRLPOOL WUW55X24DS0 Arrived onsite for unit condenser fan being loud. Upon arrival found unit condenser fan struggling to rotate and when active motor was very loud. Ordering new condenser fan to return on the 10th..; ordrng 1 W10782254 (Condenser fan)
DRYER AMANA NED4655EW1 "Arrived onsite for previously diagnosed parts. Upon replacing timer also found element wasnt fastened correctly. Got unit corrected, tested unit 5 times and preformed heat test found unit operating as designed. Job Completed."
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived onsite for unit microwave sparking. Upon arrival found unit operating as designed, tested multiple signs and looking inside could not find any signs of damage. Job Completed."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived onsite for unit not receiving water, found unit uI and control operating and calling for water during tests. But found out of tests pantry UI miscommunicating causing water to not operate. Ordering pantry UI, office to reschedule.; ordrng 1 W10807593 (UI pantry)"
DRYER MAYTAG MED6200KW0 Arrived onsite to install previously diagnosed parts. I installed the correct 3 prong switch. I tested the unit and it is working as designed at this time. Job complete.
WASHER WHIRLPOOL WFW7590FW0 "Arrived onsite for washer not receiving power. Upon arrival found unit was stacked. Found unit breaker was off. Flipped on and unit is now operating as designed. Job Completed."