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for Liberty Hill, TX
Kathy - Liberty Hill, TX
Great service very friendly
Belinda. - Liberty Hill, TX
Lou my technician was on time, knowledgeable, repaired my dishwasher door and educated me on my warranty and services.
Appliance Warranty Ticket
Robert - Liberty Hill, TX
Everyone wows great and Cliff was AMAZING!
Alex - Liberty Hill, TX
William - Liberty Hill, TX
Very pleased with the service and the service man very professional
Christian - Liberty Hill, TX
On time, friendly, professional, knowledgeable. Always great service!
Brandy - Liberty Hill, TX
Santosh - Liberty Hill, TX
Mike - Liberty Hill, TX
Unlike the 1st company the homeowner insurance company sent that just swapped parts twice then gave up Appliance Express actually ran the diagnostic code and troubleshot the problem. It was an intermittent problem which is difficult to diagnose and fixed the temp failure we were getting
Jessica - Liberty Hill, TX
Jonathan was knowledgeable in all things appliance related, very nice and respectful, polite, helpful. His assistant was as well. Very happy with our service. Will recommend this company to peers in the future.
Christian - Liberty Hill, TX
The two gentlemen were on the front side of the time frame. They were both very professional, friendly, and knowledgeable. The ice maker is fixed and all is good!
Great Service- Lou is wonderful!!
Terry - Liberty Hill, TX
I can’t say enough wonderful things about Lou!! He was professional, very knowledgeable, extremely polite, and efficient. Thank you Appliance Express!!
David - Liberty Hill, TX
Jonathan was smart and a great teacher,knew all about the dryer.
Quick & Efficient
Kelly - Liberty Hill, TX
Had a great experience! Showed up within range give , was very pleasant, fixed the issue and was in/out in 30 min!
Great service and product knowledge
Aubrey - Liberty Hill, TX
My Maytag washer went out
Rodrick - Liberty Hill, TX
Hire more people to answer the phones! I waited for a whole hour just to be told I need to have the exact purchase date for someone to come out. How would I know I need that? So I got the exact purchase date then called back and it took another hour for someone to answer. That was the worse. The technician who came out was great though.
Everything was Excellent!
Shiela - Liberty Hill, TX
Easy scheduling, notifications of arrival time frame a day ahead, arrived as indicated, Johnathan was polite and patient in answering all of our questions, informed us of pricing for part replacement, had to order one part and was received as said it would be. The return visit with part went just as smoothly as the first visit. Johnathan was professional and knowledgeable. Everything was Excellent!
Stephen - Liberty Hill, TX
Cliff was very knowledgeable and capable.
Stacie - Liberty Hill, TX
Ryan - Liberty Hill, TX
Great costumer service but the issues still not fixed
Service Above & beyond
Betty - Liberty Hill, TX
Excellent experience. Not oy repaired our dishwasher, but adjusted all our whirlpool appliances. Covered under warranty.
Eric - Liberty Hill, TX
He was great, very professional and knowledgeable
Awesome service with knowledgeable service rep!
Kathy - Liberty Hill, TX
Cheri - Liberty Hill, TX
Technician was very helpful. Tested the refrigerator to diagnose problem. Was very professional and explained what he was doing along the way. Gets my highest recommendation!
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
REFRIGERATOR WHIRLPOOL WSF2663EXW01 Arrived on site to diagnose a refrigerator that is not maintaining proper temps. Found damper assembly has come apart preventing proper airflow. Repaired damper and tested unit. Found all is working properly at this time and no leaks were found at time of service.
RANGE KITCHENAID KCGC506JSS00 Arrived n site for cooktop surface paint bubbling up. Inspected unit and work area. Removed cooktop burner surface and replaced with new. Assembled unit and tested cooktop operation. All tested good. Spoke with customer on user care guide.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose an oven that is leaking. Found both door seals heavily coated with soil impeding function. Seals will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WPW10282960 (Gasket)
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site o install previous diagnosed parts. I gained access to the gearcase, actuator, splutch and belt. I replaced all with new. I calibrated the unit. It is working as designed. No water leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and no water came in to the IM. Turned the water on and could hear the valve humming. Removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER AMANA ADB1400AGW3 "Arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that the unit heats but the dishes arent getting dried. I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box and tested amp draw from the components. When the element came on during wash it showed 7-9amps and during dry it showed 7-9amps again. I advised the customer of my findings and made recommendations for use & care as well as detergent and rinse aid use. Customer is using rinse aid. No water leaks observed during service, job."
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to inspect dryer not heating.upon further inspection, I tested the unit with the door open and the door switch closed and did not see the element illuminate at the back left vent area. I removed the back cover and tested the element and it showed to be good; however, when I removed the element, the middle plate was badly warped. Also found the thermostat cutoff was bad. I removed and replaced the cutoff and retested and the unit heated but not to full capacity as the element is not fully illuminated. I am ordering the element and CNOTE-LSO FOR TRAINING. No lint observed during service.; ordrng 1 279838 (Element)"
REFRIGERATOR WHIRLPOOL ED0GTQXMQ00 "Arrived on site for refrigerator not cooling. Found unit unplugged. Powered unit on and gained access to compressor. Measured amp draw to compressor and found none. Measured voltage to starting device and found 120 volts. Measured compressor motor windings and found within range. Tested starting capacitor and found within range. Found failed starting device, due to normal wear and tear. . Removed starting device and installed new (TS). Measured amp draw and found at 1.5 amps, within range. Found frost pattern developing. All tested good, no water leaks detected. Informed customer to allow 24 hours to reach proper temperature and 48 hours to produce ice."
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to inspect wall oven not working. Upon further inspection, I found the console non-responsive showing an hourglass on the display. I removed and replaced the console and cycled power then checked error codes and found F6E4. Cycled power and removed and replaced the main control and tested. Unit is operating as designed. Job completed."
WASHER MAYTAG MVWB766FW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E2 & F2E1. Cleared the codes and performed the encoder test and the unit passed. Placed unit back in diagnostics and tested and unit operated as designed. Following the tech sheet for the F6E2 error code, I tested the control and found that it needs to be replaced due to it not showing appropriate voltage.
REFRIGERATOR JENN-AIR JS48SEDUDW20 "Arrived on site to install previous diagnosed part. Removed failed optics control and installed new. Advanced icemaker cycle and found ice maker making a clicking sound and not advancing. Measured motor windings and found failed ice maker.Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer leaking water. Customer stated water was off. Performed diagnostics mode and checked fault code history and found no faults. Turned water and found dripping at cold hose connection to inlet valve ( see SD-QUICKPIC). Turned water off and removed hose and reinstalled. Monitored hose connection. Inspected gearcase and pulley. Performed diagnostics mode and ran automatic test cycle and manual test cycle. Tested tub suspension and found tub coming back up when pushing down. Rebalance unit. Ran manual test mode again and switched back and forth from agitation and spin cycles. All operations tested good, no water leaks detected."
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to inspect microwave/wall oven combo console hard to control. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and did a factory reset. When I did the reset, the unit blower came on and oven light came on. I placed in diagnostics again and completed the reset and tested the components at which time the console would not respond. Due to the error code and console not responding, I am ordering the main control and console and scheduled ; ordrng 1 W11297728 (Console) and 1 W11261167 (Main control)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Performed diagnostics mode and monitored test operation. Found wash motor not activating. Measured voltage to wash motor and found correct. Found filled wash motor will need to replace sump assembly to repair. Found no ETA on part. Office to schedule appointment for return. ; ordrng 1 W11025157 (SUMP ASSEMBLY )"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher upper rack. Upon further inspection, customer advised that the upper rack right stop continues to fall off. I inspected the stop, rail, and rack and found no damage. I did find that the stop wasnt latched to the rail correctly. I adjusted the stop and tested and when I pushed the rack back into the tub, I noticed the stop latch had popped off the rail when it hit the rail rollers. I contacted techline and spoke to Joel and advised of the complaint and my findings. He advised to put the rear non-removable stops on the front and provided file #7730106203. I removed and replaced the stops with non-removable stops and demonstrated to the customer on how to remove and install the stops in case they wanted to remove the upper rack. No water leaks observed during service, job completed."
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived onsite for refrigerator not operating as designed, upon arrival preformed stream call with SW found unit control was misreading, ordering new control. Office to reschedule due to part availability.; ordrng 1 W11190849 (Control)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for unit tripping breaker. Upon arrival found unit compressor was good so was condenser fan, tested mullion which was good. However found unit auger motor and ice maker tripping breaker. Ordering auger motor and ice maker jic. Office to reschedule.; ordrng 1 WPW10317991 (Auger)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for previously diagnosed parts. Upon arrival replaced lights and unit is now operating as designed. Job Completed.
MICROWAVE WHIRLPOOL KOCE500ESS11 "Arrived at parts pick up found door was scratched slightly, unit repair is appearance based, unit will need to get authorization from whirlpool or paid from customer, called tech line to speak with them about adjusting door as customers main complaint was oven door not being flush. Spoke with Leon 7730095194, according to Leon this is normal and unit is operating as designed.; O-emld tckt , states that autho needed"
WASHER LG WM3470HVA "Arrived onsite for washer bellow front clamp had come off. Inspected bellow found no damage to bellow or clamp. Re attached and steadied clamp, put unit through test. Unit is operating as designed.
REFRIGERATOR GE CFE29TSDBSS "Arrived onsite for unit not operating as designed. Spoke and streamed with SW found unit control was bad as well as FF motor and unit FC thermistor. Ordering WF60X26866, Wr24X27948, WR50X10108,
BUILT-IN M/W KITCHENAID KMBD104GSS01 Arrived onsite for microwave not heating. Upon arrival found unit control was communicating intermittently . Replaced and tested. Unit is now operating as designed. Job Completed.
FREEZER WHIRLPOOL WZC3122DW Arrived onsite for freezer not cooling. Upon arrival found unit starting device was bad. Replaced starting device and tested. Unit is now operating as designed. Job Completed. Let customer know it could take 24 to 48 hours to drop down again.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher door not closing properly. Upon arrival found unit door was installed on angle. Causing door to get caught on right side. Adjusted door. Tested unit door. Unit door is now operating as designed. Job Completed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not cleaning correctly. Upon arrival found unit had F6E2 error code. Ran unit through diagnostics found unit receiving water and wash motor and sump operating as designed. Found unit heater also operating and drain. Unit receiving only a little water for motor and was intermittent from control. Replaced unit control also found top 4 screws had fallen out. Ordering new screws. Office to reschedule.; ordrng 4 WPW10348413 (Screws)s
OVEN KITCHENAID KODE500ESS00 Arrived onsite for unit F2 E1 error code. Upon arrival found customer had flipped breaker and reset panel to fix it temporarily. Ordering new stainless control panel. Office to reschedule due to part availability. ; ordrng 1 W10588749 (Control panel)
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site to inspect dishwasher toeplate damage. Upon further inspection, I found the toeplate missing a screw and was getting caught at the bottom of the unit door and was badly bent. I removed and replaced the toeplate with the part that the customer provided that they received from Whirlpool. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JS48SEDUDW20 Arrived on site for NOT DISPENSING ICE - WATER SIDE IS WORKING. Found optics not getting proper voltage. Ice dispenser was working as designed. control for optics W10757851
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics and tested. The unit operated as designed with no leaks. I filled the unit and then canceled the wash to allow the drain pump to come on, at which time, I found water leaking from the drain pump. I pulled the unit out and found the drain pump seal failed. I removed and replaced the drain pump and retested. Unit is operating as designed with no further leaks observed. No leaks observed at the end of service, Job completed."
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to install previously diagnosed and ordered parts. Due to the RC thermistor, fan scroll, and hv control failures, I removed and replaced said parts and tested the unit. Unit is operating as designed. When replacing the thermistor, I placed the new at the wild on the suction line and secured it with foil tape and a ziptie (photo). No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED9620HC0 Arrived on site to replace previously ordered parts for dryer. Replaced UI/door assembly and tested unit. Found all is working properly at this time.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts. Installed new filter housing and tested water at dispenser. Found no leaks at time of service and water was dispensing as designed. Call complete.
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived on site to inspect microwave door issues and heating issues. Upon further inspection, tested the unit by placing a cup of water inside and turning on 100% heat for 1 minute. Unit operated as designed. Compared to another microwave, this unit is 900 watts and the other is 1000 watts which the 1000W MW will heat faster than the unit in question. The door is operating as designed as well. Advised customer to allow it to slam closed per Whirlpool recommendations. I found the trim above the unit door damaged and will need to be replaced. Unit still operational.; ordrng 1 461968973241 (Trim)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the main control cleared any stored error codes and tested the unit. I aloud the unit to preheat to 425 degrees. The unit is working as designed at this time job complete.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to replace pump for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.