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for Liberty Hill, TX
Paul - Liberty Hill, TX
Good job as usual
Very professional and prepared
Paul - Liberty Hill, TX
James promptly diagnosed the problem and repaired what was needed with the parts he brought.
Timely and professional installation
Monica - Liberty Hill, TX
James was on time and efficient in replacing my defective refrigerator door.
Dora - Liberty Hill, TX
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Marvin - Liberty Hill, TX
warranty work, so don't know cost/pricing. Arthur was very professional. knowledgeable, polite. no time wasted.
Dishwasher sprayer replaced
Debbie - Liberty Hill, TX
The men who came to our house on two different days were very nice and professional.
Cheryl - Liberty Hill, TX
My washer is working like new again. So happy James identified the problem.
Melissa - Liberty Hill, TX
Arrival in the time frame and on the front side of it; very polite and professional; listened to all that we had to explain; promptly took care of the issue; very knowledgeable as well
Haley - Liberty Hill, TX
Michael - Liberty Hill, TX
Matthew - Liberty Hill, TX
I have used Appliance Express, twice in the first year of home ownership here in Texas. Both times I have been more than pleased by the expertise and work performed by the Appliance Express techs.
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Sheri - Liberty Hill, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Builder with many service request
Duane - Liberty Hill, TX
Great service and honest friendly techs!
Cathy - Liberty Hill, TX
Gerry shared a lot of information on appliance use and maintenance that was very helpful. Great job!
Norma - Liberty Hill, TX
Eric - Liberty Hill, TX
Jonathan was very informative and helpful with all my questions.
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
DRYER MAYTAG MGDX655DW2 Arrived on site for no heat condition. Found unit would run but not heat. Found an open fuse and cut off. Replaced both. Unit now heats. Unit is not hooked up to a vent hose. Informed customer the unit should not be used until it is converted for LP gas usage.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site for no cool condition. Found unit was turned off. Plugged unit in and all operations started normally. suspect possible fresh food evaporator leak. Will call customer in the a.m. to see how the fridge is cooling. No water is hooked up to the unit.Vburruss@hotmail.com
REFRIGERATOR GE GTE18LGHDRBB Arrived on site and installed new housing. Tested for proper fit. Unit tests good. Job complete
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site to replace outer door panel. Open new door panel to find it was dented. Will re-order. PSP part. Office to reschedule.; ordrng 1 W11178669 (OUTER DOOR PANEL)
MICROWAVE JENN-AIR JMW2430DP03 Arrived on site and tested operation. I found door functions properly and activates switches. Instructed customer that the switches are designed to activate when door is push closed for safety reasons. If the door is not pushed closed the microwave will think the door is still open and not start. Customer also concerned with loud vibration noise when oven is on. Preheated oven to test operation. I found that the conversation motor making the vibration noise. Unit will need new convection fan to repair; ordrng 1 W10860984 (motor-fan)
MICROWAVE JENN-AIR JMW2430DP03 "Arrived on site to install previous diagnosed parts. Performed diagnostics mode and checked error history, none found. Tested all fans. Removed unit and installed convection fan motor. Powered unit on and tested fan. Found new fan motor not operating. Pulled unit out to check connection, removed connectors and tested motor resistance and found opened.Found new fan motor DOA. Will need to reorder fan motor and send prior one back. Schedule return for Thursday the 6th. ; ordrng 1 W10860984 (FAN MOTOR )"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site for no ice condition. Tested unit and found that the unit had power to the ice maker model but the module would not turn. Removed and replaced ice maker. All water connections are dry.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and installed ew left door. When installing the hinge cover I found one of the mounts cracked and would not hold the cover on correctly. Unit will need hinge cover to complete repair; ordrng 1 W11199487 (COVER)
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not starting. Tested voltage to unit and found none. Reset breaker and tested voltage, found within range. Tested dryer operation. All tested good. Called tech support and spoke Adrian. He advised to remove lint screen with unit running and found air blowing out. According to tech support air should be sucking in. Recommend to add a 90 angle vent and if breaker pops again to contact electrician. All else tested good. (SR# 7724326348)."
OVEN KITCHENAID KOSE500ESS00 Arrived on site for no heat condition after clean cycle. Tested unit and found open thermal fuse and control panel and open TOD in the back of the unit. Replaced both fuses and reinstalled oven back into the wall. All operations are now normal.
OVEN KITCHENAID KSGG700ESS1 Arrived on site and installed new heat shield. Preheated oven and after unit was preheated the unit ran for another 3-5 minutes then there was a metal thump that was not as loud as original but still loud. I will need to call tech line to document and determine if the symptom is normal or what steps to take to reduce the sound. ; saved tckt
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site or no cool condition. Customer informed me that the unit got to 32° in the freezer and would never go lower. Inspected unit and found die leaking at the fresh food evaporator. Replaced evaporator. Unit is now frosting properly.. Customer will allow ample time for unit to reach normal operating temperatures. All water connections were dry.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Per diagnostics and tested unit. Gained access to element and fuses. Found cut-off fuse opened. Replaced cut-off fuse with thermostat and cycling thermostat. Tested operation, all tested good."
VENTHOOD WHIRLPOOL KVWB406DSS2 On site for the unit fan or light will not turn on. Disassembled the unit and found the connection to the control was not secured. Secured the connections and tested the unit. Unit works properly and job complete.
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for the unit will not wash. Tested the unit and found the unit will fill up with water and then nothing happens. Found the sump and motor is defective. Replaced the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.
COOKTOP KITCHENAID KICU569XSS00 "Arrived on site for the unit cooktop is not working. Found the unit module shorted out. Also found the middle element and the right front element have brown spots. Unit will need new modules, ui display, the middle element and right front element.; ordrng 1 WPW10396548 (hotplate RIGHT FRONT) and 1 WPW10396779 (hotplate CENTER)"
DRYER MAYTAG MEDB835DW4 Arrived on site to replace the overlay and control due to unit turning off randomly. Replaced both parts and tested the unit. Unit works properly and advise customer to clean air vents every six months.
RANGE WHIRLPOOL WFG530S0ES1 Arrived on site for grates not fitting properly. The Mrs. customer informed me that the problem was not the grates but the two front burners. Adjusted and repaired left front burner. Ordering parts to correct right front burner. We can return this Thursday but due to the customer schedule she cannot have us return until March 19.; ordrng 1 W11234417 (ORIFICE HOLDER) and 1 WPW10515455 (burnr-head) and 1 WPW10515459 (igntr-surf)
MICROWAVE GE JVM3150DF1BB Arrived on site and found handle broken off of door. I also found the plastic beginning to crack on the door. I instructed customer that the door may not go back together due to the plastic already beginning to crack. Installed new handle and tested operation. I found a few pieces broken in the door but it is functioning properly. Job complete
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. I found the unit preheated to 400 in 5 minutes. My thermal couple only measured 188 at the time the control showed unit as preheated. Tested sensor and found to be reading shorted. Installed new sensor and control to correct on going temperature issues. Tested at 350 and found unit is now preheating and baking at the proper temperature. Job complete
OVEN KITCHENAID KSGG700ESS1 Arrived on site and tested operation. Customer complaint of at the end of preheat there is a very loud bang. Allowed unit to preheat and the noise came from the heat shield under the burner and was very loud. Inspected the shield and found it to be bowed down substantially. Unit will need new shield to correct issue. ; ordrng 1 W10541959 (shield-ht)
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for a no cool condition. Found no cooling at all. Found dryer or restricted at Inlet. Replace dryer. Evacuated system. Recharge system. Also replaced user interface due to the display was very very dim. Customer will need to allow ample time for unit to cool to normal operating temperatures. All water connections are dry.
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived on site and found dispenser door latch has broken. Installed new dispenser. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for unit not agitating properly. Tested unit and found that the unit has a failed gearbox. I also found that the lid lock was not working properly. It would just sit and flash and not unlock. The customer does not wish to proceed any further with the expenses of the repairs. He would also like to know if he could be reimbursed for his impeller.
VENTHOOD WHIRLPOOL KVWB406DSS2 Arrived on site for new operation. Found unit to control but not out of control. Will order in office will reschedule.; ordrng 1 WPW10727063 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "arrived on site to inspect refrigerator not cooling in both compartments. Upon arrival, the customer had the unit tuned off at the breaker. After turning it on, I waited to see if the unit would begin to cool and it did not. I checked the compressor and it was room temp and making a loud humming noise. I placed the unit in diagnostics and tested in mode #4. It tested correctly, but neither of the evaporators frosted up and it sounded as if the valve switched over. Also, I found that the display on the UI is going bad. I am ordering a sealed system with components, two hour job, UI, both evaps, and will return with all prescreened parts. I advised the customer of my findings and the office will schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (2 HOUR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (compressor) and 1 W10861900 (cntrl-elec) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10364560 (so
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher leaking. Ran the unit through diagnostics with no error codes showing, unit operated as designed. Removed outer door panel and found that water was leaking from the reservoir. Found some debris in the reservoir and the customer advised that she is filling the detergent reservoir and pre-wash reservoir. I advised the customer that they are using too much detergent. Recommended detergent & rinse aid use and use and care tips. No water leaks observed during service, job completed."
DISHWASHER AMANA ADB1400AGW1 Arrived on site for unit not drying dishes well. Tested water temps at sink and found it to be 146 degrees. Tested all operations of cycle and all worked properly. Heater was sizzling hot in diagnostics. Ran diagnostic cycle to clear control All water connections were dry.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived at open and on occupied home to replace outer door panel on wall oven due to several dents cleared. Replace panel and oven now looks complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site and tested operation. Customer stated that the unit had no ice production one day and ice has been clumping in the rear of the nine. I found the ice bin full with no clumping and the ice maker cycled without dripping water into the container. I did find that the dispenser motor is making a grinding sound when running. Installed new dispenser motor and tested. Unit working properly. Job complete.
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to diagnose an oven that is not healing properly. Tested upper and lower ovens and found upper oven 20° too hot, and lower oven 15° too hot. Calibrated unit properly and advised homeowner calibration is not covered under warranty. Homeowner paid service fee for trip today and job is complete."
WASHER FRIGIDAIRE FFTW4120SW Arrived on site and tested operation. Customer complaint of basket banging around in spin cycle. Inspected suspension and drive system and found to be in proper working order. Ran test cycle and found no errors and unit operating properly. Instructed customer on proper loading techniques and that the newer units do have a free floating tub assembly that will move around and has sensors to detect off balanced loads and will correct load position if needed. Job complete
DISHWASHER AMANA ADB1400AGS1 Arrived on site and tested operation. I found the door not closing properly due to door strike is not bent at the correct angle and is not engaging the door switch properly. Installed new strike and door is now closing properly. Unit working properly. Job complete
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site to repair leaking dishwasher. Open door liner to find the wrong part was in the box. Will need to re-order and inspect the part when it arrives. Please see pictures of the original part and the replacement part; ordrng 1 PARTRESEARCH and 1 W10908291 (door-inner)
MICROWAVE MAYTAG MMV4205DS1 Arrived on site for the unit is making a loud noise and not heating. Found the magnetron is defective. Customer is still under the one-year warranty through appliance express. Replace the magnetron and tested the unit. Unit works properly and job complete.