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for Liberty Hill, TX
Cheryl - Liberty Hill, TX
My washer is working like new again. So happy James identified the problem.
Melissa - Liberty Hill, TX
Arrival in the time frame and on the front side of it; very polite and professional; listened to all that we had to explain; promptly took care of the issue; very knowledgeable as well
Haley - Liberty Hill, TX
Michael - Liberty Hill, TX
Matthew - Liberty Hill, TX
I have used Appliance Express, twice in the first year of home ownership here in Texas. Both times I have been more than pleased by the expertise and work performed by the Appliance Express techs.
Jessica - Liberty Hill, TX
Great, knowledgeable service, very prompt.
Sheri - Liberty Hill, TX
Taylor - Liberty Hill, TX
Always a pleasure. Communication is great and service is super fast!
Builder with many service request
Duane - Liberty Hill, TX
Great service and honest friendly techs!
Cathy - Liberty Hill, TX
Gerry shared a lot of information on appliance use and maintenance that was very helpful. Great job!
Norma - Liberty Hill, TX
Eric - Liberty Hill, TX
Jonathan was very informative and helpful with all my questions.
Very helpful and knowledgable
Deborah - Liberty Hill, TX
The technician was very helpful in providing extensive answers to my questions and concerns regarding our oven. I appreciated his insight and ability to alleviate my concerns.
RF - Liberty Hill, TX
Jonathan was very polite, professional and knowledgeable. Highest recommendation.
Natasha - Liberty Hill, TX
Will use again. Arrived early and quick!
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
Dusti - Liberty Hill, TX
This repair was a great experience, I would highly recommend this company
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
Nice but really not helpful
Melissa - Liberty Hill, TX
I did not feel like I was heard. I explained the issue with the washer but since the codes didn’t reveal anything, then he didn’t work on it. I realize that he was doing his job but felt that he put the washer results over what I experienced. Overall he was friendly but didn’t put forth effort or express interest in really hearing what I know happened.
Elliot - Liberty Hill, TX
We had a warranty service call. First Whirlpool was directly contacted, then Whirlpool contracts the work to Appliance Express. Appliance Express does not honor the Whirlpool scheduling service. Originally we we told that a tech would be here between 12noon and 4pm. We were no showed this appointment and had a missed you flyer stating 5pm. When we called to reschedule we were told that whatever Whirlpool quotes us regarding time frame, Appliance Express always schedules it at a different time. All and all, once we scheduled with Appliance Express directly, they were on time.
Quick and easy
Taylor - Liberty Hill, TX
Very friendly, process was fast and very simple!
Jerelyn - Liberty Hill, TX
James did a great job of taking care of a very elusive problem that didn't want to show itself while he was here. But he was able to locate the problem, fix it and get it done.
Gari - Liberty Hill, TX
Matthew - Liberty Hill, TX
Darryl - Liberty Hill, TX
On time & friendly Workman
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site for oven making popping noises and burning smell. Removed unit and gained access to control and cooling fan. Disassembled junction box and inspected wire nuts. Inspected wire harness and connection. Disassembled door and inspected. Assembled unit and performed diagnostics mode. Checked fault code , none found. Popping seems to be the unit settling. No signs of burning. All tested good."
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested operation. Lights operating and unit cooling properly. Customer had video of dispenser not working and also has issue of no interior lights. Issues are intermittent and customer has to cycle the breaker several times to get the unit operating properly. Due to the multiple issues and they are controlled by the same board I installed a new main control to correct the issue. Tested operation and all functions test good. Job complete
WASHER MAYTAG MVWB835DW3 "Arrived on site and installed new gearcase, clutch and stator. Ran calibration an diagnostics to test operation. Unit working properly and no water leaks found after repair. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and tested operation. I found the freezer cooling properly but the fresh food section too warm. I found the fresh food evaporator frozen over and the thermistor for evap shorted. Installed new evaporator fan kit and tested. Unit now cooling and all tests good. Job complete
REFRIGERATOR WHIRLPOOL JS48SEDUDW20 "Arrived on site for refrigerator ice maker leaking. Performed diagnostics and cycled ice maker. Found ice maker mold separating from motor and causing ice maker to leak. Removed failed ice maker and inspected. Found ice maker will need to be replaced. Installed new ice maker and cycled. All tested good, no water leaks present. Found unit was not under warranty.
DRYER MAYTAG MED8000AG0 Arrived on site and tested operation. I found a loud vibration noise coming from unit. Inspected rollers and blower and found blower to be warped and causing vibration. Installed new blower and tested. Unit working properly and all functions test good. Job complete
MICROWAVE JENN-AIR JMDFS24GS Arrived on site and tested operation. I found the unit would run but no heat. I removed the unit and inspected micro switches and found the secondary connection not secured properly. Tested operation with amp clamp connected and found magnetron now functioning and pulling 13.8 amps at the L1 connection at the transformer. Reassembled and installed back in its place and tested. Unit working properly. Job complete
COOKTOP WHIRLPOOL KICU569XSS00 Arrived on site and installed new modules and ui. I set the proper software code and tested operation. I found the unit had a communication error. Inspected ui harness and found to be defective. Replaced harness with original and unit now working properly. All functions test good. Job complete
WASHER HOTPOINT HTW200ASK1WW Arrived on site and customer stated that the unit would sometimes start and others it would not. The unit would also sometimes just start washing on its own with the lid open. Tested lid lock and found the lock to have failed. I also inspected the control and found visible failure of the lock circuit. Installed new control and lid lock. I set the proper personality code for the control and tested. Unit working properly and all functions test good. Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and and found the freezer compartment disassembled. I found the damage to the liner and foam insulation and took photo. I inspected unit for signs of any other short that would have caused the issue and found none. Called tech line and spoke to Kathy and she transferred me to the safety team and I spoke with Lisa #7723854283. Customer can call into safety to speak about a resolution at 866-550-5136. Photos have been sent to whirlpool for review. Job complete
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and removed broken outer door glass and vacuumed up shards. Installed new outer glass and tested door function. Door working properly. Job complete.
WASHER MAYTAG MVWB835DW3 "Arrived on site and tested operation. I found a high pitched squealing noise when unit spinning in high spin under diagnostic cycle 12. I found the gearcase has failed and oil has gotten into the rotor and stator. Unit will need new gearcase, stator, and clutch to repair. ; ordrng 1 W10915700 (stator)"
WASHER WHIRLPOOL WTW8540BC0 "WTW8540BC0 Arrived to inspect leak. I found the basket was stuck to the back of the chassis and after freeing it, the issue was resolved and the unit would not leak in service test mode. I advised the customer to load the machine a little lighter to prevent the tub from going low enough it can get stuck to the chassis. No leaks observed during service."
COOKTOP WHIRLPOOL KICU569XSS00 Arrived on site and tested operation. I found f40 flashing on left side of ui. Per service pointer W10556232A both modules and ui will have to be replaced to properly repair cooktop. Parts covered by warranty but labor is not. Quoted customer $199.99 plus tax labor(CO150) to repair. Collected diagnosis $99.99 plus tax which will apply to quoted labor; ordrng 1 W10885135 (module)
DISHWASHER AMANA ADB1400AGS1 ADB1400AGS1 Arrived to inspect no water. I found the unit had a dedicated valve and it was in the off position. I corrected and tested the unit within service test mode and all functions were present. No leaks observed during service.
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site and tested operation. I found the height voltage system humming loudly and no heat from magnetron. Installed new magnetron, capacitor and diode. Tested for proper operation and found unit working properly. Job complete"
WASHER WHIRLPOOL CAE2743BQ0 Arrived on site and installed new door strike. Tested operation. It working properly. Job complete. Customer paid in full at time of diagnosis.
WASHER LG WM2801HRA Arrived on site and found no function from power button. I found the plastic retainer spring has broken and the button has turned and is not making contact witch switch on ui. Console is no longer available so no repair is available at this time. Job complete
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and tested operation. Unit igniting but not even. Customer stated it takes a few time to even get unit to lite sometimes. Found igniter to show signs of wear and is not only sparking in housing. Installed new igniter and tested operation. Unit working properly. Job complete
DRYER WHIRLPOOL 110.60172 110.60172002 Arrived to inspect coins jammed. I was able to dislodge the coins and the unit appeared to work as designed. I tested with more coins and the issue did not return. No further checks could be made due to the customer not having the key.
ICE MACHINE JENN-AIR JIM158XBRS1 Arrived on site and installed new valve per service pointer. Tested for proper operation and leaks. All water connections dry at time of service. Job complete
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the unit is not cleaning their dishes and they have followed every techs advice that have come prior to today. I placed the unit in diagnostics and tested with no error codes at the beginning of testing. The ran through diagnostics and I could hear the water dispensing into the tub, the spray arms in motion, the dispenser door opening, the drain pump came on and drained the water out and it pour water onto the heating element and it sizzled and was very hot. The incoming water was very hot as well. There were no error codes at the end of diagnostics. I contacted Techline ad spoke to Scott ad advised him of the situation. Scott advised to mix Glass Magic or Lemi-Shine in the detergent to help eliminate the hard water stains and for the customer to test for hard water; otherwise, the issue is a use and care issue; File #7723776231. Looking into the
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "arrived on site to inspect refrigerator water dispenser making loud noise when dispensing water. Upon further inspection, using an empty cup, the customer dispensed water and I could hear the water line making a loud chatter noise. I removed the waterbox cover to expose the water tube, valve and water lines. Using the same cup, I dispensed water and could hear the valve making the chatter noise, but could also hear the noise coming from the connection under the top left hinge cover. I disconnected the water line connection at the left hinge and then reconnected it and tested the water dispenser again and could still hear the chatter noise. I removed and replaced the dual water valve in the rc section and tested again and could still hear the chattering noise. I pulled the unit from its place and turned the water down at the wall and tested again. The water flow was slow but the chatter stopped. I gradually turned the water up until there was good w
WASHER WHIRLPOOL CAE2743BQ0 Arrived on site and tested operation. I found the unit has a lid lock error. Upon inspection of lock and strike I found the strike to be broken and has a zip tie around it. Customer paid in full upon diagnosis ; ordrng 1 WPW10240513 (door strike)
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site and tested operation. I found the dispenser leaking and not dispensing rinse aid. After removal I found the dispenser has a bad float in the rinse aid reservoir and the dispenser had to turn almost upside down to allow plunger to dispense selected amount. Installed new dispenser and tested. Unit working properly and no leaks found after repair. Job complete
MICROWAVE AMANA AMV2307PFS0 Arrived on site and found left edge of door cracking and coming apart. Installed new door and tested for proper fit and function. Door tests good. Job complete
WASHER WHIRLPOOL CAE2743BQ0 Arrived on site and installed new gearcase. Tested for proper operation and found unit working properly and all water connections dry at time of service. Collected for previous quote minus diagnosis Job complete
ICE MACHINE KITCHENAID KUIC15PHZS0 arrived on site for no ice condition. Found condenser fan motor had failed. Removed and replaced fan motor. All operations are now working with no water leaks. IM340
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher dispenser not working. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed and the dispenser opened like it should. The drain pump and element both operated as designed. I gave recommendations, to the customer, on use and care and types of detergents and rinse aids to use. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH73521CS5 Arrived on site and tested operation. Customer stated the bulb went out and they installed a new bulb but it did not work. I found the new bulb has failed as well. I found the cause to be a shorted lamp housing. Installed new housing and customer will get new bulb. Job complete
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site and tested operation. I found no response from console. Tested voltage and found proper voltage to control. Unplugged console and plugged unit back in to test control. I found the control to be good as the drain pump began running. Installed new console and tested operation. Unit working properly. Job complete
OVEN KITCHENAID KOSE500ESS03 Arrived on site and installed new fuse. Tested for operation and found unit working properly. Job complete
DISHWASHER KITCHENAID KDTE304GPS0 "KDTE304GPS0 Arrived to instal parts. I removed and replaced the dispenser and tested. I installed the kick panel retainers. Operational test good, no leaks observed during service."
DRYER WHIRLPOOL WED4815EW1 "WED4815EW1 Arrived to inspect door closing issue. I found the door very difficult to close and after replacing the strike and adding a small amount of dielectric grease, the door operation was greatly improved. No lint within newer chassis."
OVEN KITCHENAID KOSE500ESS03 Arrived on site and tested operation. Found not function from control panel due to thermal fuse has failed. Unit will need new fuse to repair; schdld next appmnt for 12/12 WED 8-12