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Local Reviews
for Leander, TX

Rated 5.0 out of 5 stars based on 115 customer reviews

Map of Leander, TX

great service





Map of Leander, TX

excellent service





Map of Leander, TX

Great service.




Very efficient and great service!!!


Map of Leander, TX

Good, friendly service





Map of Leander, TX

Jonathan dryer repair





Map of Leander, TX

Great customer service, but poor outcome.




Both technicians were very nice but super upset because it still isn’t fixed and working.


Map of Leander, TX

Super Experience




This was by far the best experience I have had with service personnel since I moved back to Texas. Jonathan was extremely knowledgeable and friendly. What an asset to your company.


Map of Leander, TX

Ice Maker Replaced




No cost warranty replacement


Map of Leander, TX

Great service!!





Map of Leander, TX

Great customer service





Fast and effective




Appliance Express was able to get out to our build with same day service and complete the job in one trip, then On the next Monday we had an issue with a dishwasher in another home(we build a lot of them!) and Appliance Express was able to meet our time crunch needs to we could close on this home and make one more happy customer! It's pretty cool seeing a build, turn into a house, then in a day become someone's home, and Appliance Express helps us out with that along the way!


Great service!




Our service tech was very friendly and knowledgeable. Called ahead of time with arrival estimate. Overall great experience.


Highly professional friendly service





Fast and Easy Fix




Lou had a small timeframe to work through and made it within. He was quick and gave great explanation as to what the problem was and how to fix it. There were no parts needed for the job and he gave great recommendations as to what could fix the problem.


Fixed the freezer!




We had a great experience with Wesley of Appliance Express. He quickly diagnosed the problem, had all of the equipment he needed, and fixed an issue that we’ve had for months. Thanks, Wesley!


Great service




Great service


Continued Great Service!




Unfortunately had our second appliance failure -- BOO Whirlpool. Fortunately Appliance Express provided the service again and it was another top notch experience. Lou, the technician was on time, diagnosed the problem quickly and had it resolved within an hour. I love that Appliance Express shows up with the likely parts in hand -- none of the takes-a-week-to-get common part delays! I highly recommend them and our multiple experiences with Lou have been superb


Fast and fixed.





Great Service





Great job!




From the front office to the service technician, great service. Our technician was very professional, knowledgeable and easy to work with.


Superstar!




Lou was on time an very professional. He gave us the courtesy of wearing "booties" into our new house even though our dogs had it plenty dirty. Thanks for being so considerate.


Truly professional - Great work





Great service!




Lou came out to repair our microwave and was very courteous, knowledgeable and extremely careful. He was pleasant and professional and didn’t waste any time at all in getting the job done properly the first time! Thanks Lou!


Great experience




Very efficient and professional


Tricia




Arrived at beginning o our window, worked fast and was very professional


James C.

James C.

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no water getting to ice maker in freezer. Found water line frozen due to the heater was not plugged in to harness. Used steamer to that the ice from the line and plugged the heater in and cleared the water line. Unit working properly and all water connections dry at time of service. Job complete

Near Mimosa Ln, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found temp in freezer set to -5 but only getting down to 21 degrees. Found fresh food set at 33 and found to be at 35. Ran test 4 to test fans and sealed system. Found that rc compartment is functioning properly and fc compartment will begin to develop a frost patterns and then it recedes back to cap tube. Found that the compressor was not ramping up to high speed during testing and installed a new control. Compressor now ramps up but no change in frost pattern. Unit has indication of a weak compressor or low charge as customer has stated that the unit began to lose efficiency with in a few days of installation. I will need compressor, uv drier, process stub and fresh food evaporator upon return visit. Please allow 3 hours for repair. ; ordrng 3 CNOTE (3 HOURS)s and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer-UV)"

Near County Cork Ln, Leander, TX 78641
Lou S.

Lou S.

OVEN WHIRLPOOL WOD93EC0AS05 "arrived on site to inspect drawer below oven too hot. Upon further inspection, using my thermalcouple, I placed my thermal lead at the middle of the center rack to test temps. I pressed Bake at 350 and pressed start. While testing, I felt the vent to verify it was venting correctly and it was. At the 350 beep (Preheat Standard multi rack) my temp reading was 360. The vent continued to work as designed. The air coming out was appropriate. I advised the customer that the unit vents from the bottom and will continue to vent until the unit cools down. I advised that the drawer and it’s contents may get hot to the touch due to the venting airflow. I provided tips for use and care for the unit. Job completed."

Near Valley View Dr E, Leander, TX 78641
Lou S.

Lou S.

COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames height. Upon further inspection, the customer advised that the unit is not heating the food properly. I tested all four burners and all four flames were the appropriate height. The customer advised that they had some soup that boiled over and they feared that it leaked inside the unit. Using my boards, I lifted the unit from its place and sat it on the boards so I could remove the top. Once I remove the top, I found a large amount of debris is the bottom of the unit and in the back left burner. I cleaned the back burner and the customer cleaned up the bottom. I placed the unit back into its place in the countertop and tested the burners again. All four burners operated as designed. I did adjust the front left simmer burner due to the flame being a little too high. No gas leaks observed during service, job completed."

Near Twisted Trees Cove, Leander, TX 78641
James C.

James C.

DISHWASHER GE PDT855SSJ0SS Arrived on site to install new drain pump. Upon further inspection I found the jumper pins on the control were set to a different model. Corrected jumpers and tested. Found unit working but door not latching consistently due to installation. I was unable to remove unit to adjust feet as it is stuck in the cabinet. Instructed customer of issue and recommended having a contractor correct the installation to allow door to close and latch properly. All water connections dry at time of service. Job complete

Near Pradera Cove, Leander, TX 78641
James C.

James C.

DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Wolcott Dr, Leander, TX 78641
James C.

James C.

DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"

Near Grassland Dr, Leander, TX 78641
James C.

James C.

MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"

Near Palmilla Street, Leander, TX 78641
James C.

James C.

COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site and installed new knobs. Unit working properly. Job complete

Near Tabernash Dr, Leander, TX 78641
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE254ESS2 "arrived on site to inspect dishwasher filling with water and not draining while not turned on and leaking. Upon further inspection, the customer advised that while the unit is not turned on, it will fill with water and sometimes leak. The first thing I checked for was to see if the customer had a reverse osmosis system under the kitchen sink and there is one. I found that the osmosis system is connected to the disposal along with the dishwasher drain hose. I advised the customer that Whirlpool does not approve of osmosis systems being connected at the disposal along with the drain tube due to back flow from the osmosis system into the dishwasher. I drained the water from the dishwasher by turning the drain pump on. Once t(e water was out of the unit, I placed it in diagnostics to test and error code F6E4–float switch open. I cleared the code ad continued with testing. The unit operated as designed with no error codes at the end of testing. I advised

Near Citrine Cove, Leander, TX 78641
James C.

James C.

REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site and tested operation. Found no water getting to ice maker in freezer. Found water line frozen due to the heater was not plugged in to harness. Used steamer to that the ice from the line and plugged the heater in and cleared the water line. Unit working properly and all water connections dry at time of service. Job complete

Near Mimosa Ln, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and tested operation. Found temp in freezer set to -5 but only getting down to 21 degrees. Found fresh food set at 33 and found to be at 35. Ran test 4 to test fans and sealed system. Found that rc compartment is functioning properly and fc compartment will begin to develop a frost patterns and then it recedes back to cap tube. Found that the compressor was not ramping up to high speed during testing and installed a new control. Compressor now ramps up but no change in frost pattern. Unit has indication of a weak compressor or low charge as customer has stated that the unit began to lose efficiency with in a few days of installation. I will need compressor, uv drier, process stub and fresh food evaporator upon return visit. Please allow 3 hours for repair. ; ordrng 3 CNOTE (3 HOURS)s and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer-UV)"

Near County Cork Ln, Leander, TX 78641
Lou S.

Lou S.

OVEN WHIRLPOOL WOD93EC0AS05 "arrived on site to inspect drawer below oven too hot. Upon further inspection, using my thermalcouple, I placed my thermal lead at the middle of the center rack to test temps. I pressed Bake at 350 and pressed start. While testing, I felt the vent to verify it was venting correctly and it was. At the 350 beep (Preheat Standard multi rack) my temp reading was 360. The vent continued to work as designed. The air coming out was appropriate. I advised the customer that the unit vents from the bottom and will continue to vent until the unit cools down. I advised that the drawer and it’s contents may get hot to the touch due to the venting airflow. I provided tips for use and care for the unit. Job completed."

Near Valley View Dr E, Leander, TX 78641
Lou S.

Lou S.

COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames height. Upon further inspection, the customer advised that the unit is not heating the food properly. I tested all four burners and all four flames were the appropriate height. The customer advised that they had some soup that boiled over and they feared that it leaked inside the unit. Using my boards, I lifted the unit from its place and sat it on the boards so I could remove the top. Once I remove the top, I found a large amount of debris is the bottom of the unit and in the back left burner. I cleaned the back burner and the customer cleaned up the bottom. I placed the unit back into its place in the countertop and tested the burners again. All four burners operated as designed. I did adjust the front left simmer burner due to the flame being a little too high. No gas leaks observed during service, job completed."

Near Twisted Trees Cove, Leander, TX 78641
James C.

James C.

DISHWASHER GE PDT855SSJ0SS Arrived on site to install new drain pump. Upon further inspection I found the jumper pins on the control were set to a different model. Corrected jumpers and tested. Found unit working but door not latching consistently due to installation. I was unable to remove unit to adjust feet as it is stuck in the cabinet. Instructed customer of issue and recommended having a contractor correct the installation to allow door to close and latch properly. All water connections dry at time of service. Job complete

Near Pradera Cove, Leander, TX 78641
James C.

James C.

DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site and tested operation. Found sump not pushing enough water for upper spray arm to function properly. Installed new sump and motor and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Wolcott Dr, Leander, TX 78641
James C.

James C.

DRYER MAYTAG MEDX655DW "Arrived on site and tested operation. Found dryer would not start due to a failed exhaust thermal fuse. Installed new fuse and tested. Found that element heating even when temp,switch set to air. Also found that the rollers have worn and drum is not sitting properly in unit. Due to the excessive heating of the element it will require replacement as well. ; ordrng 1 279838 (element,heater) and 1 4392065 (dryer repair kit) and 1 W11230567 (TEMP SWITCH ) and 1 WP3392519 (fuse-thrml)"

Near Grassland Dr, Leander, TX 78641
James C.

James C.

MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and found glass of bulb has broken free from base. Attempted to replace holder and found that the harness has soldered itself to the holder. Upon further inspection I found the wrapper and base dented badly on the right side and I would have to drill out the screw head to remove the wrapper to replace the harness that is needed for repair. Unit will need new base, wrapper, main harness, holder and lamp to repair.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10245196 (base) and 1 W10845689 (wraper-cab) and 1 W10872453 (harns-wire)"

Near Palmilla Street, Leander, TX 78641
James C.

James C.

COOKTOP WHIRLPOOL G7CE3635XS01 Arrived on site and installed new knobs. Unit working properly. Job complete

Near Tabernash Dr, Leander, TX 78641
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE254ESS2 "arrived on site to inspect dishwasher filling with water and not draining while not turned on and leaking. Upon further inspection, the customer advised that while the unit is not turned on, it will fill with water and sometimes leak. The first thing I checked for was to see if the customer had a reverse osmosis system under the kitchen sink and there is one. I found that the osmosis system is connected to the disposal along with the dishwasher drain hose. I advised the customer that Whirlpool does not approve of osmosis systems being connected at the disposal along with the drain tube due to back flow from the osmosis system into the dishwasher. I drained the water from the dishwasher by turning the drain pump on. Once t(e water was out of the unit, I placed it in diagnostics to test and error code F6E4–float switch open. I cleared the code ad continued with testing. The unit operated as designed with no error codes at the end of testing. I advised

Near Citrine Cove, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and tested operation. Found frost build up on ice maker facia as well as ice door gasket. Found that the ice maker has a lost motor position error. After removing the ice maker housing I found the rear adapter seal deformed and the seal on the rear wall of the liner damaged as well. Installed new adapter and seals and installed new ice maker. Ran test on ice maker and found to be working properly. All water connections dry at time of service. Job complete

Near Rio Verde Dr, Leander, TX 78641
James C.

James C.

REFRIGERATOR KITCHENAID KSBS25IVBL01 Arrived on site and tested operation. Found that the shaft and coupler have stripped causing no ice to dispense. Unit will need new shaft and coupler to repair; ordrng 1 WP2188917 (shaft) and 1 WP2188918 (coupling)

Near N Rim Dr, Leander, TX 78641
James C.

James C.

DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Customer stated that none of the dishes are drying in the unit. Ran diagnostics and found heat circuit fault in memory. Tested heat circuit and found heater to be good and working during diagnostics but is not coming on during normal wash cycles. Unit will need new control to repair. ; ordrng 1 W11087225 (cntrl-elec)

Near Hopen Cove, Leander, TX 78641
James C.

James C.

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and tested operation. Found that the ice maker has lost position fault causing no ice production. Unit will need new ice maker to repair. Installed new ice maker and tested. Unit working properly and all water connections dry at time of service. Job complete

Near Oak Ridge Trail, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site and inspected unit for condensation. Found condensation and ice around air damper in rc compartment. Inspected unit for air leaks and found none. Found gap in seal of air channel in fc compartment and sealed with perma gum. Unit working properly. Job complete

Near Plano Ln, Leander, TX 78641
Lou S.

Lou S.

VENTHOOD KITCHENAID KXU8036YSS1 "arrived on site to inspect venthood fan running loud. Upon further inspection, I found lots of grease debris on the fan and fan wheel. I turned the unit on and could hear the motor running but no air flow. I pulled the fan from the venthood leaving it plugged in and turned it on and found that the fan wheel was not turning on the shaft. I attempted to tighten the nut but the axle continued to turn without the wheel. I am ordering a fan assembly and the office will need to schedule return service due to this part being PSP and out of stock. The customer not available to sign receipt. I left a brochure behind ad advised the customers niece of my findings and if the customer had any questions to call the office.; ordrng 1 WPW10293966 (blower-fan)"

Near Piana Place, Leander, TX 78641
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ03 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that the harness ordered was the incorrect part number plus the part inside the package was incorrect. Once I began to install the UI, I found that the UI was the incorrect part, as well. I notified my service manager CS. Also, I notified the parts department of the wrong part in the wrong package. I advised the customer of the situation ad advised two I would order the correct parts and return to repair the unit. I am ordering the UI and Evap motor harness assembly and scheduled the return service for 11/17/18. No water leaks observed during service.; ordrng 1 W11284720 (PANEL-UI) and 1 WPW10276647 (motor-evap)"

Near Dove Song Dr, Leander, TX 78641
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave door damaged. Upon further inspection, I found that the door was dented near the bottom left corner. The unit is within the 30 day cosmetic warranty. I removed and replaced the door and tested and the unit operates as designed. Job completed."

Near Star Thistle St, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 Arrived on site and installed mullion. Customer stated that ice maker has been working since last service. Unit working properly and door closing correctly. Job complete

Near Tribal Way, Leander, TX 78641
James C.

James C.

DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Found unit fills with water but sump and motor not running. Found unit has a failed sump and motor assembly. Installed new and tested. Unit working properly and all water connections dry at time of service. Job complete

Near Canadian Springs Dr, Leander, TX 78641
Jonathan  S.

Jonathan S.

WASHER MAYTAG MVWX655DW1 "Arrived on site for washer intermittently agitating. Performed diagnostics mode and checked fault code history. Found error code F2-E1 stuck key, F7-E1 basket speed fault and F0-E5 off balance load. Ran automatic test cycle and found unit not agitating or spinning. Performed tested voltage at connector J2 P1 and P2 . Found not within range. Removed faulty control and installed new. Tested unit and found motor making humming noise. Tested speed sensor resistance and found out of range. Will need to replace actuator to complete repair. Schedule return for Friday the 16th. ; ordrng 1 W10913953 (ACTUATOR ) and 1 W11095106 (WIRE HARNESS ) and 1 W11158831 (CAPACITOR )"

Near King Ln, Leander, TX 78641
James C.

James C.

REFRIGERATOR WHIRLPOOL KFIS29BBMS00 Arrived on site and checked temp in freezer and fresh food compartments. Found freezer at 42 degrees and fresh food at 38. Ran test 4 in diagnostics to test sealed system. Found both evaporators cycle and all fans running and freezer compartment began cooling down. After taking the unit out of diagnostics the freezer was no longer dropping in temp after waiting the 20 minutes for unit to cycle back over to the freezer compartment. Unit will need new control to repair. Found that the control has to come directly from Whirlpool. Office to quote customer on control price.; ordrng 1 W10581605 (cntrl-elec)

Near Sidewinder, Leander, TX 78641
Jonathan  S.

Jonathan S.

VENTHOOD WHIRLPOOL UXT5236BDS "Arrived on site for venthood lights smoking when on. Performed diagnostics and tested lights. Found oil on light cover. Attempted to remove and found it had stained glass light cover. Removed lights assembly and installed new. Tested operation, all tested good."

Near Ridley House Cove, Leander, TX 78641
James C.

James C.

OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and inspected unit. Found stainless is separating from the glass and will not stay stuck on. Due to outer glass delaminating the outer glass will have to be replaced to repair. Outer glass is factory only office will have to schedule return visit. ; ordrng 1 W11176456 (OUTER GLASS)

Near Cinnamon Teal lane, Leander, TX 78641
James C.

James C.

REFRIGERATOR AMANA ASI2575GRS00 Arrived on site and inspected unit. Customer had video of complaint. Found unit is working properly. Customer was not sure about the sizzling and water dripping. Instructed customer that it is a normal function that will occur every 2 to 3 days when the unit goes into defrost. Unit working properly. Job complete

Near Eagle Ridge Trail, Leander, TX 78641