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for Leander, TX
Good Service By Technician
Beth - Leander, TX
Great experience and service
Palma - Leander, TX
Bobby - Leander, TX
Called ahead of time and arrived on time. Friendly and knowledgeable trchnician. I would highly reccomend Appliance Express
Great to work with
Bill - Leander, TX
Gary - Leander, TX
James did an excellent job; James was super professional and extremely patient. I know the job took a little longer than anticipated but James did an outstanding job in ensuring the job was completed to his and my satisfaction. Great job!
prompt, knowledgeable and fiendly
Carol - Leander, TX
Hicks at River Run repair 2/20/2019
James - Leander, TX
Great service and friendly repair guy. Honest about what needed to be done.
Bennie - Leander, TX
Brian - Leander, TX
Kari - Leander, TX
Edith - Leander, TX
Adam - Leander, TX
Adam - Leander, TX
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
William - Leander, TX
Brian - Leander, TX
Luis was on time, was very informative, and fixed the problem. The refrigerator that he fixed his back to being just like new thank you for your service.
Gene - Leander, TX
Great job. Lou is very prof, knows his stuff.
Great services and crew
Will - Leander, TX
Adam - Leander, TX
Lou was excellent - would highly recommend - thanks!
Gene - Leander, TX
Great service, very professional!
Ramon - Leander, TX
Technician was very professional and knowledgeable.
Rich - Leander, TX
They came out, diagnosed the problem quickly, explained what was wrong, fixed it, and left. I’d use them again if needed. Great experience.
Roxana - Leander, TX
James was great! Very professional and explained everything to me.
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. Ran diagnostics and found an F0E3 fault. Customer stated that even with just a few towels the agitator would only turn about 2 inches back and forth. Cleared fault and ran calibration. Tested with a load of towels and found unit is agitating properly now and all functions test good. Job complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and installed new control and control panel. Tested operation. Unit working properly. Job complete
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. I found that the unit is making a loud metal grinding noise. I found the noise coming from the tensioner. Installed new tensioner and pulleys from dryer kit and tested operation. Unit working properly and all functions test good. Job complete
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite for the refrigerator with a no ice condition. I found the fill tube and ice maker funnel iced over because a piece of foam had gotten in the funnel preventing the water from entering the ice maker. I defrosted the ice, removed the foam, and tested the unit. The unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with dispenser issues. I found the dispenser locking tab broken not allowing the door to stay closed. I replaced the dispenser and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KSC23C8EYY02 Arrived on site and tested temperatures in freezer and fresh food. I found the freezer at 17 degrees and fresh food at 51. I found that the fresh food evaporator has frozen over completely. Inspected rear of unit for potential air leaks and I have found a large circle discoloring and sweating. Called tech line and spoke to Robert #7724414584. Due to air leak indicated by condensation spot on rear of unit there is no recommended repair at this time. Instructed customer to contact Whirlpool customer care with provides sr# from tech line. Job complete.
VENTHOOD WHIRLPOOL UXL6036YSS0 Arrived on site and found no blower installed in hood. I also found no installation hardware to install the blower assembly. Superintendent is trying to get ahold of their distributor to confirm if the blower was ordered with the unit. Instructed to contact office if repair is still needed. If blower is needed the blower is P/N WPW10294006 @ $343.36 plus tax and the unit will also need P/N W10291605 hardware kit.
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range cooktop burners. Upon further inspection, the customer advised that the two front burners don’t always ignite. I tested all burners and the two front were intermittent. I attempted the adjust the caps and nothing changed. I am ordering the caps and a burner and will return with all prescreened parts except the control and valve. I scheduled return service for 03/21/19. No gas leaks detected during service.; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head)"
OVEN WHIRLPOOL WEE760H0DS0 "arrived on site to inspect range error code. Upon further inspection, I placed the unit in diagnostics and checked error codes. F8E0 appeared. I continued in diagnostics and tested the cooling fan and it did not operate. I unplugged the unit and removed and replaced the cooling fan and tested again. Unit operated as designed. Customer provided a copy of his closing documents for warranty verification. Job completed."
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and installed new grates. Checked for proper fit and found the grates sitting properly onto cooktop. Job complete
DISHWASHER MAYTAG MDBS561AWW Arrived on site and tested operation. I found the console accepts input for cycle but the start cancel button is not working. Tested latch and found to be good. Visually inspected console ribbon and found discoloring indicating failure in console. I found the console shows not to be available. Office to research part 99003402 console white; ordrng 1 CNOTE (RESEARCH)
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and tested unit. I found a slab of ice on bottom of the freezer and the drain clogged with ice. Inspected drain tube and found to have failed. Installed new drain tube and cleared ice from evaporator drain. Unit working properly. Job complete
REFRIGERATOR GE GTE21GSHCSS "Arrived on site and tested operation. I found unit starts and compressor running but no frost pattern on evaporator. Unit will need new compressor, evaporator, service drier, and process stub to repair. Repair will require 3 hours and office will schedule return service; ordrng 1 CNOTE (3 HOURS) and 1 TJ90SF8404 (STUB) and 1 WR86X22669 (DRIER) and 1 WR87X25648 (sngl spd compressor) and 1 WR87X25797 (EVAPORATOR )"
DISHWASHER AMANA ADB1400AGW0 Arrived on site and tested operation. I found that even with the rinse aid dispenser plunger held open on a drop of rinse aid would release. Installed new dispenser and tested for proper operation and leaks. Unit working properly and all water connections dry at time of service. Job complete
REFRIGERATOR WHIRLPOOL ED5FHGXKQ00 Arrived on site and found upper crisper drawer not sitting flush. I found that the shelf had come off of the rear mount. Removed shelf and installed properly. Tested operation and found crisper bin functioning properly. Job complete
VENTHOOD JENN-AIR JXU9136HP0 Arrived onsite for the vent hood with the lights failing. I found the light bulbs defective. I replaced the bulbs and tested the unit. The unit is working as designed. Call complete. Builder was not at the home to sign the ticket.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and tested operation. I found the spark modules working properly. Tested outlet and found that the hot and neutral are reversed causing constant spark. Instructed customer of findings and recommended to contact the builder to have licensed electrician repair outlet. Job complete
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and tested operation. I found that when a burner is lit the other igniters continue to spark. Unit will need new spark. Souls to repair; schdld next appmnt for 3/15 FRI !
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven error codes. I found that the unit was showing error codes F8E1 & F6E4. I cleared the codes and turned the power off to the unit and after turning power back on, I tested the unit. Once I the upper oven came on,the blower never came on (F8E1). I tested the lower unit and got the same error code. I am ordering the blower fan and UI console and will return with both prescreened parts. Office too schedule return service due to both ordering parts are PSP. Customer not available to sign receipt.; ordrng 1 W11248652 (BLOWER) and 1 W11297709 (CONSOLE)"
WASHER MAYTAG MHW6000XW2 arrived on site to diagnose a washing machine that is giving error codes. Found communication error and motor control board visibly shorted out. Motor control board will need to be replaced to complete repairs. Return date is set for 3/6/19.Parts (228.88+tax)Svc/Lbr (259.99+tax)Total after tax (529.20); ordrng 1 WPW10374126 (cntrl-elec)
WASHER MAYTAG MHW6000XW2 Arrived on site to replace motor control board for water. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
OVEN KITCHENAID KEBS109BSS00 Arrived on site and tested operation. I found no function from control panel and no lights on in oven. Tested fuses and found thermal fuse has failed. Installed new fuse and tested. Unit working properly. Job complete
DISHWASHER WHIRLPOOL WDF760SADM2 Arrived on site and tested operation. I found a fault for slow drain in memory and I cleared for diagnostics. I found the wash motor making a loud chattering sound and water was not flowing properly through the wash armed. Unit will need new sump assembly to repair. Installed new sump and tested operation. Unit working properly and all water connections dry at time of service. Job complete
OVEN WHIRLPOOL WGG745S0FS02 "Arrived on site and installed new orifice holders which included the igniters. Tested operation and found rear left still not igniting. Tested connections at spark module and found spark module has failed causing no spark at rear left burner. Unit will need new module to repair. I will also need the correct screws to secure burner heads to orifice holders. ; ordrng 1 74009098 (module,spark) and 2 WP3368921 (screw-torx)s"
WASHER WHIRLPOOL MVWB850YW1 Arrived on site and tested operation. I found the unit making a ticking sound again when the basket is spinning. Removed rotor and tested by hand and found the ticking sound still happening. Removed wash plate and found same result so I removed the basket and found the sound coming from the drive shaft. I have determined with the second drive shaft making the same noise that the original failed shaft has over heated the bearings which caused the bearing races molded into the outer tub to shift and the new bearings and shaft are not aligning properly. Unit will need new outer tub to repair.Customer would like to think about repair before making a final decision. Instructed customer to contact the office once decision is made; ordrng 1 W10381078 (outer tub) and 1 W10820039 (hub)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and tested operation. I found that the right side door would not always close on its own. I found the refrigerator slightly leaning forward. Raised front feet to leave unit and tested. Door now closing properly. Job complete
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and tested operation. Customer concern with exhaust motor turns on by itself and stove not being used as well as the damper making noise and vent not pulling smoke out while cooking. Instructed customer on damper and that it is normal to make noise when opening and closing. Instructed customer on air volume that the unit moves when exhaling and that when cooking on the front burners the vent will not pull steam or smoke to it. Tested fan and found to be good. Due to display lighting up spd2 when the fam would come on randomly the unit will need new control and control panel to correct this issue; ordrng 1 W11175576 (CONTROL PANEL)
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site and found scratch and dent on fresh food door and unit not level and doors not aligned. Leveled unit and aligned doors. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WMH73521CS5 arrived on site to insect microwave light not working. I found that the venthood light is not operating and when removed I found that it had burnt out. I am ordering the light bulb and office to schedule return service to be service the same day as the range on call 214275. ; ordrng 1 8206232A (lamp 40 watt)
REFRIGERATOR KITCHENAID KRFC300ESS01 "arrived on site to inspect refrigerator ice maker not working. Using my jumper wire, I tested the ice maker from ports T and H and the ice maker harvested as designed, but it did not dispense water. I tested ohms to the valve and found it open.Customer paid in full and I removed and replaced the valve and tested. Unit operated as designed. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB855DC3 Arrived on site and tested operation. I found the lid lock working intermittently. Inspected lock and connector. I found that the connector has not seated properly into control causing intermittent operation. Secured connector and tested operation of lock. Lock cycle properly and recognizes if lid is closed or open. Job complete
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and to install new door and hinge. After removing door I found the hinge ordered to be incorrect. Installed new door and found the door is still sitting too high. Unit will need the lower hinge replaced as it is holding the door up too high; ordrng 1 W10876191 (cam-door) and 1 W11293374 (HINGE)
MICROWAVE KITCHENAID KMBP100ESS01 Arrived on site and tested operation. Customer closing door too gently and switches are not activated. Instructed customer that due to the height of the installation that they will need to push the door closed to ensure the interlocks engage. Unit working as designed. Job complete
OVEN KITCHENAID KDRS483VSS02 Arrived on site and customer stated unit is now on celsius and not Fahrenheit. Switched back to Fahrenheit and tested. Unit working properly. Job complete
RANGE WHIRLPOOL WFE530C0ES0 Arrived on site and tested operation. I found the display on the control blank but the cooktop working. I found voltage good to control. Unit will need new control to repair ; ordrng 1 W11122539 (cntrl-elec)