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for Lampasas, TX
Sandra - Lampasas, TX
Great technician explained how my problem was user error as I did not tickle the dial correctly.
Robert - Lampasas, TX
Alvin was great. He was professional, courteous and knowledgeable about our appliance.
Sherry - Lampasas, TX
Great service, very polite I would highly recommend this gentleman to my friends
Thomas - Lampasas, TX
The tech was great
Great Service by Al!
Dayna - Lampasas, TX
Al showed up during the scheduled time frame and repaired our oven door. He was very courteous and friendly and most importantly knew what the issue was and got to work.
very friendly and knowledgeable
Michelle - Lampasas, TX
Donald - Lampasas, TX
Al was really great and sure knew what he was doing i will ask for him by name if service is needed in the future
Daniel - Lampasas, TX
Linda - Lampasas, TX
The service guy was very nice
Great job. Very professional.
Kent - Lampasas, TX
EXCELLENT EXCEPT FOR PRICING.
Melody - Lampasas, TX
Jena - Lampasas, TX
Sheila - Lampasas, TX
Criselda - Lampasas, TX
Valarie - Lampasas, TX
Good service but stove still not working
Kirk - Lampasas, TX
Technicians were prompt and curtious
In the sticks
Kirk - Lampasas, TX
Very helpful technician. Even gave advice on other appliances.
Ella - Lampasas, TX
Sarah - Lampasas, TX
Benny - Lampasas, TX
Scott - Lampasas, TX
Excellent service. Tommy was great!
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect kitchenaid 5 door refrigerator leaking. Inspected and found the drain tube was frozen over. Used my steamer to fix the issues. Tighten the door handles for customer.Job completed
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating. Tested the unit and unit tumbled, heated and had sufficient exhaust. Unit works as designed Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator that wouldnt dispense ice or water. Confirmed the complaint and found there was an indentation where the switch meets the left cabinet caused by the left door switch. Used pads to correct the issue. Unit now operating properly to customers satisfaction. Job completed
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer leaking from back left side.Disassembled and discovered the leak was coming from the valve.Called office and SR is ordering the housing for the call.Housing is PSP part, customer advised of the wait time for the part and opted to continue to use the unit until the new part arrives.Needs more work.Office to reschedule the customer for return service when part arrives.; ordrng 1 W11173599 (HOUSING)"
RANGE KITCHENAID KSDB900ESS2 Arrived on site and inspected range F2E0 error code.Filled instructions from service matters on disconnecting the P12 connectors at both the UI and control.Restarted the unit and unit tested as designed.See added notes.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and inspected refrigerator not making ice.The customer advised days before the unit stopped making ice and since the call the unit has stopped cooling all together.I confirmed the complaint and accessed the back panel and noticed the Linear (ant) compressor was extremely hot.The condenser fan motor was operating.Got on the Sealed System thread and attempted to communicate but the customer is in a NO cell tower access location.Called office and spoke with DW.Reviewed symptoms and was told to photograph, so I did.Unit will require a sealed system repair LOCKRING.Unit has a Linear compressor.Ordering research for all needed parts.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (LOCKRING TECHNOLOGY ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH ON ALL PARTS NEEDED FOR LOCKRING SEALED SYSTEM REPAIR ) and 1 W11109499 (DRIER TUBE) and 1 W11393142 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected freezer dripping water from underneath.Found the drain was clogged with debris, which was preventing the unit draining process.I removed the debris, used my steamer to defrost the drain and cleared all of the ice buildup underneath the storage drawer.Unit now drains properly.No leaks.Job complete"
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected ice maker water spraying into the freezer instead of the ice maker.I confirmed the complaint, melted the blockage and remover the slide the water traveled down to fill the ice maker and replaced it with an extension from truck stock and assured the water travels down instead of spraying like before.Job complete"
REFRIGERATOR WHIRLPOOL WRB322DMBM00
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete
WASHER MAYTAG MVWB835DC3 Arrived on site for a washer that needed a previously diagnosed user interface panel control due to power outage issue prior to diagnosis. After installing the new UI I was able to run a diagnostic test and test for full functionality and power unit passed both an automatic test and a quick rinse and drain cycle. Unit functioning as designed call complete
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnt. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
OVEN WHIRLPOOL WFE525S0JZ0 "Arrived on site and inspected range that wouldnt turn off.Customer advised she has to turn the unit off at the breaker.I removed and replaced the main control, reassembled and unit tested as designed.Job complete"
WASHER MAYTAG MVWB835DC3 Arrived on site and inspected washer for same issue as previous repair.Unit is dead and wont power on.Voltage at the wall and at the control were @120 volts.Unit will need a console to complete the repair.Ordering the console..Called office and console will be covered .Needs more workOffice to reschedule the customer for return visit.; ordrng 1 W11120178 (CONSOLE)
WASHER WHIRLPOOL WFW95HEDC0 Arrived on site for a washer that needed a new water inlet valve air trap and main ACU control. After repairing recommended parts from whirlpool take line I was able to retest the unit on a full cycle and ensure that it was working as designed. There were no leaks before during or after repair call complete
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived on site for a refrigerator not cooling properly. Upon arrival I found that there were signs that the fridge had stopped cooling but upon arrival the unit was functioning as designed and the tips in the freezer in the fridge or at 3° and 49° I did however notice it in the freezer there was a lot of ice formations dripping in forming from right underneath the ice bucket indicating that the fridge had shut down at one point and melted all the ice and it fell out of the ice bucket and froze back over along with shelves then inspected the evaporator fan motor condenser fan motor as well as the compressor and found it all through they were functioning as designed with a healthy frost pattern on the evaporator coils but I did notice That the condenser coils underneath the entire unit were completely clogged with lint and debris I informed the customer of my findings I also found that the fridge was leaking because of the melting ice it had clog th
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site and inspected front load washer leaking.Found the weep holes in bellow were clogged with debris.Clean the debris and inspected the bellow and underneath and found no additional leaks. Job complete
WASHER MAYTAG MVWB835DW4 Arrived on site and inspected washer not filling.Ran diagnostic test and found several coins near the washplate preventing the washer from preforming as designed.Removed and ran diagnostic test mode and unit tested as designed.Job complete
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect front right burner and blower fan issues. While customer was showing me how the flame is igniting down inside the front right burner
DRYER AMANA NED4655EW1 "Arrived to inspect dryer issues.Found the element, cutoff and thermal fuse were all operational.Ran unit and heard a humming coming from the blower wheel area.Disassembled and found a massive lint buildup inside the blower wheel area.The connection from the unit to the wall also had a massive blockage of lint preventing the unit from operating properly.Customer will contact landlord to have the ventilation system cleaned.Unit works as designed.Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived to inspect newly purchased French door refrigerator not dispensing water or ice.
RANGE WHIRLPOOL WFE770H0FZ2 Arrived to install previously ordered part.Removed and replaced the damaged membrane.Reassembled and unit tested as designed to customers satisfaction.Job complete
DISHWASHER FRIGIDAIRE LFID2426TF "Arrived to inspect dishwasher not starting.Confirmed the complaint and found the unit would turn on, but wouldnt start.Called Frigidaire spoke with TommyFound the door latch assembly was defective.Removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.All water lines were dry at the time of service.Job complete"
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived to inspect microwave door issues.Found door was cracked, not allowing the door to close properly.Removed and replaced the door.Reassembled and unit tested as designed.Customer satisfied.Job complete"
WASHER WHIRLPOOL WFW95HEDC0 Called Whirlpool Tech line and spoke with AUSTIN SR#7728360529Clean washer is once a month or 30 loads is recommended by whirlpool.Customer says she only cleans unit when she thinks about it.Ran a quick wash cycle and unit tested as designed.Cleared error code and even all the customer to wash a load of towels on quick wash and unit tested as designed without errors.AUSTIN recommended no parts needed .All water lines were dry at the time of service.Job complete
DISHWASHER GE GDT665SSN2SS Arrived to inspect GE dishwasher not starting.Confirmed the complaint and found the unit was stuck in drain cycle.I cycled the power at the breaker.Unit reset itself and now operates as designed.Customer satisfied.Job complete
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect Jenn-air down draft F8E0 fan speed too low.Confirmed the complaint and moved the unit with assistance from the customer off the down draft fan underneath.Disassembled and removed and replaced the defective blower fan.Reassembled tested and unit gave the same failure code and wouldn’t heat the oven.See created note for further.Please schedule for 2 hours to calculate for labor time and distance.; ordrng 1 CNOTE and 1 CNOTE
DISHWASHER BOSCH DWHD640JFP/D5 Arrived to inspect Bosch dishwasher not starting.Confirmed the complaint and found the lock was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite to inspect the F3E1 error code.Confirmed the complaint and called Whirlpool Tech line and spoke with KATHYSR# 7728360529.She walked me through diagnostics test mode and determined the water level sensor was defective.I removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL WFW86HEBC1 "Arrived to inspect front load washer errors.Found the following codes F3E1, F6E3 and F9E1 long drain error.Disassembled and disconnected the pressure hose and cleared it.Found the drain hose to the wall was in the drain approximately 3 feet with little to no air gap for an idea draining.I ran diagnostics test mode and unit tested as designed without errors.I zip tied the drain hose to the hot water valve with enough room for an adequate airgap.Ran a quick wash cycle and unit tested as designed.Cleaned out the drain holes in the front of the bellow to allow proper draining after wash cycle.All water lines were dry at the end of service.Job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator freezing food in the refrigerator compartment.Confirmed the complaint and found the previous company A&E recently serviced this unit and left the temperatures @ -4 degrees in the refrigerator and 32 degrees in the refrigerator compartment.I set the temperatures to recommended on both sections and diagnostics tested the unit and all functions were fully operational.Customer told to wait approximately 24 hours for unit temperatures to change.All water lines were dry at the time of service.Job complete
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived to install previously ordered part.Removed and replaced the UI.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR GE GSS25LSLLCSS Arrived to inspect side by side refrigerator not dispensing water or making ice.Confirmed the complaint and found the valve was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete.
WASHER WHIRLPOOL WFW95HEDC0 Arrived to inspect door not unlocking.Confirmed the complaint and found F3E1 water level sensor error code.Disassembled and checked and cleared the pressure hose and found the air trap was full of debris.I cleaned the air trap out in the utility sink that was full of debris.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.Door unlocks as designed and unit display now displays time of each individual cycle.Job complete
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for a refrigerator that was not making ice and was freezing certain things in the fresh food section as well as having water dispenser issues. Upon further inspection I found that the UI within the dispenser section of the freezer door was having some problems and was constantly resetting itself to the point that they weren’t able to permanently set the proper measured feel that they wanted as for the icemaker related issues I did end up calling war pool tech line Sr# 7728226394 And found that the UI board was also the culprit as to why the ice maker would not work properly. According to tech line the dispenser UI is what controls that water dispenser as well as the icemaker in the door we will need to order W11442053 dispenser ui. A I gave the customers tips on how to properly please things in the fresh fruit section so it’s not blocking airflow and causing everything on the top shelf to freeze over we will just need to call and co