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for Lampasas, TX
Ryan - Lampasas, TX
Warranty service and the team could not have been better. At no fault of their own the wrong part was sent, they got the correct part and got us back going. Service was exceptional.
Sandra - Lampasas, TX
Great technician explained how my problem was user error as I did not tickle the dial correctly.
Robert - Lampasas, TX
Alvin was great. He was professional, courteous and knowledgeable about our appliance.
Sherry - Lampasas, TX
Great service, very polite I would highly recommend this gentleman to my friends
Thomas - Lampasas, TX
The tech was great
Great Service by Al!
Dayna - Lampasas, TX
Al showed up during the scheduled time frame and repaired our oven door. He was very courteous and friendly and most importantly knew what the issue was and got to work.
very friendly and knowledgeable
Michelle - Lampasas, TX
Donald - Lampasas, TX
Al was really great and sure knew what he was doing i will ask for him by name if service is needed in the future
Daniel - Lampasas, TX
Linda - Lampasas, TX
The service guy was very nice
Great job. Very professional.
Kent - Lampasas, TX
EXCELLENT EXCEPT FOR PRICING.
Melody - Lampasas, TX
Jena - Lampasas, TX
Sheila - Lampasas, TX
Criselda - Lampasas, TX
Valarie - Lampasas, TX
Good service but stove still not working
Kirk - Lampasas, TX
Technicians were prompt and curtious
In the sticks
Kirk - Lampasas, TX
Very helpful technician. Even gave advice on other appliances.
Ella - Lampasas, TX
Sarah - Lampasas, TX
Benny - Lampasas, TX
Scott - Lampasas, TX
Excellent service. Tommy was great!
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected dishwasher drying issues.Found after a recent power surge the unit wasnt completing cycles.I ran diagnostics to reset the control so the heater would activate.After diagnostics unit now functioning as designed.Advised customer to purge the hot water before starting a cycle and also to use rinse aide to improve the drying process.Customers father was present at the service call.Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Arrived on site and inspected water shooting from filter head when customer changed filbert.Confirmed the complaint and found the reservoir filter head was defective caused by the PSI coming from the wall of 120PSI.Removed and replaced it and advised the customer to get pressure regulator or a plumber to correct the PSI issues.Survey via text message Job complete
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer not starting.Confirmed the complaint and found the console is defective and needs to be replaced.Order console, office to reschedule the repair due to parts availability Unit wouldnt allow me to access diagnostics cycle.I suspect due to the stuck button on the console.Customer is aware of the PSP console W11112662Needs more work; ordrng 1 W11112662 (CONSOLE)"
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site for washer leaking water. Upon arrival customer stated that she had seen water leaking from right underneath the door where it seals to the unit itself and upon further inspection I could see obvious soap stains that have been leaking through the door and upon investigation I found it was due to a lot of hair that had been caked up between the door and the baffle seal itself causing an air gap which would then lead to soap and water is leaking through. I also in a diagnostics after cleaning all the residue and taking photos of it prior and verified theres only one error code F8E1, syndicate theres no water entering the machine that can be detected this can be attributed to the fact that the door was not sealing probably due to the hair and long water to leak out which can throw the pressure readings off but after resetting machine and cleaning the soap and running a full diagnostic test as well as a quick wash I could not find any issues tha
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived on site and inspected ice maker leaking again.Customer advised the problem is intermittent.I removed and replaced the ice maker and unit filled before I departed and didnt overfill or leak.Job complete
WASHER WHIRLPOOL WTW8500BW0 Arrived on site and inspected Whirlpool Cabrio washer bearing issues.Ran drain and spin and verified the bearing is causing the loud noises.Inspected the outer tub from underneath and found cracks in the outer tub due to age of unit.Ordering the outer tub W10381078 also authorization and will return with previously ordered parts.Office to schedule return services due to part availability and authorization.Needs more work ; ordrng 1 W10381078 (Shaft assembly Tub and bearing)
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer for unit not filling with enough water.Ran diagnostics and found several error codes (overload, stuck button, off balance load, shifter failure)Customer advised she makes quilts and feels not enough water gets into the unit to wash her clothes efficiently.Unit passed diagnostics test Also advised customer on AFFRESH for washer tablets required by manufacturer and to clean unit monthly.Unit working as designed.Customer satisfied Job complete"
DRYER WHIRLPOOL MED6230HW0 "Arrived on site and inspected dryer only sensing and turning on for 3-5 seconds.Confirmed the complaint and suspected the motor to be the issue.Disassembled, removed and replace both the motor and the main control.Reassembled and the units Id the same thing.I checked and rechecked the harness plug at the motor and all was connected properly.Checked for voltage drop when starting the unit but the voltage drop didnt occur.Ordering the main harness and will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 W11164044 (Main harness)"
WASHER WHIRLPOOL WTW7120HW0 Arrived to install previously ordered part.Removed and replaced the gearcase.Reassembled and unit tested as designed.Job completed Customer satisfied.
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived to inspect leaking from ice maker.Confirmed the complaint and disassembled the ice maker and found a buildup of ice underneath the ice maker that was melting and dripping from the unit.Cleared all ice buildup, reassembled and checked unit for leaks and found none.Customer satisfiedJob completed"
WASHER WHIRLPOOL WTW7120HW0 "Arrived to install previously ordered part.Previous tech ordered the gear case for washer, but part sent on this call was an auger motor for a refrigerator.Ordering W11423759 (GEARCASE).Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11423759 (GEARCASE )"
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived on Site for refrigerator leaking water from the freezer into fresh food compartment according to the customer upon arrival. Upon further inspection of the unit I found the drain line was clogged with some debris that had fallen out of the freezer from some of the insulation around the wiring I ended up clearing out the drain line and make sure the drain line was properly secured and sealed unit is now functioning as designed with no leaks. Call complete
RANGE WHIRLPOOL WFE550S0HZ1 Arrived to inspect range not heating in the oven. Found the top burners all work.Discovered the black L1 wires were burnt at the block terminal.I repaired the charred wires and unit now works properly.Job completed Customer satisfied.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived to inspect French door refrigerator not working.Confirmed the complaint and found only the light inside the unit worked.Unplugged the unit, removed and replaced the main control and UI with authorization.Reassembled and compressor, condenser fan and evaporator fan all began operating.I advised he customer to place a bottle of water inside the freezer for approximately 24-48 hours to verify unit will freeze the water.Job completed"
WASHER WHIRLPOOL WFW95HEDC0 Arrived to inspect front load washer leaking. Found the weep holes in the bellow were clogged with debris causing the customers issues.Cleared the debris and ran a diagnostics cycle and unit preformed as designed without leaks.Customer satisfied.Job completed.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect kitchenaid 5 door refrigerator leaking. Inspected and found the drain tube was frozen over. Used my steamer to fix the issues. Tighten the door handles for customer.Job completed
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating. Tested the unit and unit tumbled, heated and had sufficient exhaust. Unit works as designed Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator that wouldnt dispense ice or water. Confirmed the complaint and found there was an indentation where the switch meets the left cabinet caused by the left door switch. Used pads to correct the issue. Unit now operating properly to customers satisfaction. Job completed
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer leaking from back left side.Disassembled and discovered the leak was coming from the valve.Called office and SR is ordering the housing for the call.Housing is PSP part, customer advised of the wait time for the part and opted to continue to use the unit until the new part arrives.Needs more work.Office to reschedule the customer for return service when part arrives.; ordrng 1 W11173599 (HOUSING)"
RANGE KITCHENAID KSDB900ESS2 Arrived on site and inspected range F2E0 error code.Filled instructions from service matters on disconnecting the P12 connectors at both the UI and control.Restarted the unit and unit tested as designed.See added notes.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and inspected refrigerator not making ice.The customer advised days before the unit stopped making ice and since the call the unit has stopped cooling all together.I confirmed the complaint and accessed the back panel and noticed the Linear (ant) compressor was extremely hot.The condenser fan motor was operating.Got on the Sealed System thread and attempted to communicate but the customer is in a NO cell tower access location.Called office and spoke with DW.Reviewed symptoms and was told to photograph, so I did.Unit will require a sealed system repair LOCKRING.Unit has a Linear compressor.Ordering research for all needed parts.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (LOCKRING TECHNOLOGY ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH ON ALL PARTS NEEDED FOR LOCKRING SEALED SYSTEM REPAIR ) and 1 W11109499 (DRIER TUBE) and 1 W11393142 (COMPRESSOR )"
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected freezer dripping water from underneath.Found the drain was clogged with debris, which was preventing the unit draining process.I removed the debris, used my steamer to defrost the drain and cleared all of the ice buildup underneath the storage drawer.Unit now drains properly.No leaks.Job complete"
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected ice maker water spraying into the freezer instead of the ice maker.I confirmed the complaint, melted the blockage and remover the slide the water traveled down to fill the ice maker and replaced it with an extension from truck stock and assured the water travels down instead of spraying like before.Job complete"
REFRIGERATOR WHIRLPOOL WRB322DMBM00
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete
WASHER MAYTAG MVWB835DC3 Arrived on site for a washer that needed a previously diagnosed user interface panel control due to power outage issue prior to diagnosis. After installing the new UI I was able to run a diagnostic test and test for full functionality and power unit passed both an automatic test and a quick rinse and drain cycle. Unit functioning as designed call complete
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didnt. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
OVEN WHIRLPOOL WFE525S0JZ0 "Arrived on site and inspected range that wouldnt turn off.Customer advised she has to turn the unit off at the breaker.I removed and replaced the main control, reassembled and unit tested as designed.Job complete"
WASHER MAYTAG MVWB835DC3 Arrived on site and inspected washer for same issue as previous repair.Unit is dead and wont power on.Voltage at the wall and at the control were @120 volts.Unit will need a console to complete the repair.Ordering the console..Called office and console will be covered .Needs more workOffice to reschedule the customer for return visit.; ordrng 1 W11120178 (CONSOLE)
WASHER WHIRLPOOL WFW95HEDC0 Arrived on site for a washer that needed a new water inlet valve air trap and main ACU control. After repairing recommended parts from whirlpool take line I was able to retest the unit on a full cycle and ensure that it was working as designed. There were no leaks before during or after repair call complete
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 Arrived on site for a refrigerator not cooling properly. Upon arrival I found that there were signs that the fridge had stopped cooling but upon arrival the unit was functioning as designed and the tips in the freezer in the fridge or at 3° and 49° I did however notice it in the freezer there was a lot of ice formations dripping in forming from right underneath the ice bucket indicating that the fridge had shut down at one point and melted all the ice and it fell out of the ice bucket and froze back over along with shelves then inspected the evaporator fan motor condenser fan motor as well as the compressor and found it all through they were functioning as designed with a healthy frost pattern on the evaporator coils but I did notice That the condenser coils underneath the entire unit were completely clogged with lint and debris I informed the customer of my findings I also found that the fridge was leaking because of the melting ice it had clog th
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site and inspected front load washer leaking.Found the weep holes in bellow were clogged with debris.Clean the debris and inspected the bellow and underneath and found no additional leaks. Job complete
WASHER MAYTAG MVWB835DW4 Arrived on site and inspected washer not filling.Ran diagnostic test and found several coins near the washplate preventing the washer from preforming as designed.Removed and ran diagnostic test mode and unit tested as designed.Job complete
RANGE JENN-AIR JDS1750FS0 "Arrived to inspect front right burner and blower fan issues. While customer was showing me how the flame is igniting down inside the front right burner
DRYER AMANA NED4655EW1 "Arrived to inspect dryer issues.Found the element, cutoff and thermal fuse were all operational.Ran unit and heard a humming coming from the blower wheel area.Disassembled and found a massive lint buildup inside the blower wheel area.The connection from the unit to the wall also had a massive blockage of lint preventing the unit from operating properly.Customer will contact landlord to have the ventilation system cleaned.Unit works as designed.Job complete"