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for Lakeway, TX
Jeremy - Lakeway, TX
Great customer service
Matt - Lakeway, TX
Cullen - Lakeway, TX
Brandi - Lakeway, TX
Brandon did a great job! Was on time, efficient and got the job done well.
Great service, was happy to see had part in hand
Jeremy - Lakeway, TX
Over an hour late
Larry - Lakeway, TX
Frank - Lakeway, TX
Great service. Prompt and clean.
On time and competent
Mark - Lakeway, TX
David was great. Knew what he was doing and also drained the overflow pan
Jeff - Lakeway, TX
Prompt and very knowledgeable.
Arrived earl and was done in 5 minutes
Martin - Lakeway, TX
Phyllis - Lakeway, TX
Frank - Lakeway, TX
Wendel - Lakeway, TX
Problem resolved quickly
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Andre - Lakeway, TX
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
John - Lakeway, TX
Brandon gave a call to let me know when to expect him. He was very neat, polite and the repair went quickly. No mess left behind.
Took 5 visits to fix our problem
Russ - Lakeway, TX
It took 5 visits to diagnose and fix our problem. We were without refrigeration for 3 weeks. Initial charge was over $2000 for our built in refrigerator. I was disappointed that we were charged a labor charge of close to $200 for this last visit. It seems this should have been repaired the first time.
Professional and courteous!
Lisa - Lakeway, TX
Best appliance company sent by our home warranty Company!
Michelle - Lakeway, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Richard - Lakeway, TX
Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of smell. Ran diagnostics and found the dishwasher will not run the diagnostics properly. ; ordrng 1 W11410066 (CONTROL ) and 1 W11416457 (CONSOLE )
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on job for complaints of no power.
WINE COOLER KITCHENAID KUWA244PBS0 "Arrived on site for customer complaint of unit not cooling, found failed thermostat, I replaced thermostat, unit tested good.
DRYER WHIRLPOOL WED8620HC0 Arrived on site to install previously diagnosed parts l installed new left side panel and tested unit. Unit no longer making squeak. Unit working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for no cool. Removed evaporator cover found uv dye on evaporator diagnosed a leak at the evaporator coil,replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
WASHER GE WCSR4170DAWW "Arrived on site for washing machine having large amounts of water come out of it. I gained access to drain pump, bellows, and valves. I ran a rinse and spin, and a spin and drain. I did not observe and leaks. I found customer put large blanket in unit and it caused unit to overflow. Unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of no spin in towel cycle. Called tech line 7730143317. They said that the load of mixed towels and sheets can cause this issue. Whirlpool wants customer to not mix loads and if continues to replace ACU.
COOKTOP KITCHENAID KCGC506JSS00 Arrived on job for complaints of no lighting front right burner. Found the pilot orifice too small order kit. Send RJ back. ; ordrng 1 W11502161 (PLEASE CONVERSION KIT)
WINE COOLER WHIRLPOOL KURR304ESS00 Arrived on job for complaints of damage door. Replaced outer door.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of top rack falling down, found failed adjusters, I replaced adjuster kit, unit tested good."
REFRIGERATOR WHIRLPOOL GS6NHAXVB01 "Arrived on site to replace ice maker, after replacing unit tested good."
WASHER MAYTAG MHW5400DW0 Arrived on job to replace dispenser drawer. After replacement test operation. No leaks detected at time of service
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on job for complaints of no ice. Found the harness from door damaged.
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on job for complaints of door not closing. Found the fuse open no power. Will need fuse to complete diagnostics of unit. Door is closing properly now. ; ordrng 1 WPW10531156 (filter)
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for customer complaint of ice not dispensing, found broken ice container, found power to auger motor, failed auger motor, found failed ice maker, letting to much water into mold so ice is clumping together. Ordering ice bin assembly if available, ice maker, and auger motor. ; ordrng 1 WP2252265 (Ice bin button) and 1 2252207 (Ice bin latch) and 1 WP2198608 (Spring for ice bin) and 1 Cnote (Auth) and 1 Cnote (Parts research for whole ice container assembly) and 1 W10822635 (Auger motor) and 1 CNOTE (Office to reschedule)"
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on site. Removed existing refrigerator and installed new. Water is turned off due to customer stated wall valve is leaking. Job complete
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived onsite for the refrigerator not cooling. Upon arrival found that the temperature in the refrigerator is hot and all food inside of it has spoiled. During testing found that the compressor is running but not moving the Freon . Will need a sealed system repair. Ordering compressor, evaporator, drier, access valve. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (Uv drier) and 1 Accessvalve (Access valve)"
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for the washer not spinning properly. Ran diagnostics and found no error codes. Rally functions tested good and washer is spinning properly. Could not find any issues and this time. Complete
DRYER WHIRLPOOL WED70HEBW0 Arrived on job for complaints of no heat. Found breaker tripped.
DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of washer shutting off. Ran diagnostics and found code for fan error. Unplugged fan and ordered replacement. ; ordrng 1 WPW10469574 (vent asm)
REFRIGERATOR FRIGIDAIRE LGHX2636TF8 "Arrived on site for dispenser ui inoperable. Prev company replaced main control,found dispenser harness not connected to correct location on control harness,connected harness to correct location tested water dispenser unit working as designed"
COOKTOP GE 12345 Arrived on job for complaints of burner not lighting properly. Found the igniter out f place causing spark to be weak. Corrected placement of igniter and test.
REFRIGERATOR WHIRLPOOL GS6NHAXVB01 Arrived on job for complaints of noise issue. Found the ice maker cause of noise. Ordered icemaker; ordrng 1 2198597 (icemaker assy)
OVEN JENN-AIR JJW3830DP01 Arrived on job to replace previously diagnosed part. After replacement test operation.
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on job to replace previously diagnosed parts. After replacement of control, UI and pump tested unit. No leaks detected at time of service."
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on job for complaints of door not closing properly. Adjusted door and test. Door closing properly now.
RANGE WHIRLPOOL WFG505 Arrived on job for complaints of burners not working properly. Found ORIFFS blockage. Cleared blockage and test.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
DISHWASHER KITCHENAID KDPM604KPS0 Arrived on job for complaints of error code. Found water in overflow tray. Removed water and ran test cycle. No leaks detected at time of service. If problem continues recommend replacement of dispenser.
DRYER MAYTAG MDE8416AYW "Arrived on site to replace idler, after replacing, unit tested good.
DISHWASHER WHIRLPOOL WDT970SAHZ "Arrived on site to replace inner door liner, after replacing, unit tested good. No leaks."
REFRIGERATOR KITCHENAID KSRB25FH5501 "Arrived on site for no water or ice. Tested dispenser no water,ran fill no water to icemaker. Diagnosed no water to unit traced water supply line,turned on water source tested icemaker passed filled with water,tested water dispenser unit working as designed"
DISHWASHER KITCHENAID KUDI02FRSS2 "Arrived on site to replace link kit and spring, I replaced link kit and 1 spring for the right side, unit tested good."
COOKTOP KITCHENAID KCED600GSS01 "Arrived on site to replace cooktop and bezels, after replacing, unit tested good."