Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Lakeway, TX
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Andre - Lakeway, TX
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
John - Lakeway, TX
Brandon gave a call to let me know when to expect him. He was very neat, polite and the repair went quickly. No mess left behind.
Took 5 visits to fix our problem
Russ - Lakeway, TX
It took 5 visits to diagnose and fix our problem. We were without refrigeration for 3 weeks. Initial charge was over $2000 for our built in refrigerator. I was disappointed that we were charged a labor charge of close to $200 for this last visit. It seems this should have been repaired the first time.
Professional and courteous!
Lisa - Lakeway, TX
Best appliance company sent by our home warranty Company!
Michelle - Lakeway, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Richard - Lakeway, TX
Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.
"Group - Lakeway, TX
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Angie - Lakeway, TX
Leila - Lakeway, TX
Luis with Appliance Express did a great job with our refrigerator issue. Very professional & on time as promised.
Prompt and Professional
Beth S. - Lakeway, TX
From the dispatcher’s prompt call to book the job, to communications ahead of the visit ensuring they came with the proper parts, to the technician who called ahead, arrived prepared and replaced the part with great courtesy, cleanliness and regards to COVID-19 precautions, every part of my repair job on my oven was handled smoothly and efficiently. I would highly recommend Appliance Express!
Hartke - Lakeway, TX
Prompt service. Technician was on time and moved through the repair quickly.
LeilaK - Lakeway, TX
Brandon is very knowledgeable & professional, Great Service! He even responded to calls/questions later in the day after his visit. I appreciate your help Brandon.
Very friendly and professional
Bill - Lakeway, TX
Peter - Lakeway, TX
Keith - Lakeway, TX
Very Well Done
Steven - Lakeway, TX
Jennifer - Lakeway, TX
Reliable top notch service
Lois - Lakeway, TX
i am sorry I was not able to be there but according to our housekeeper all went well
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to test unit for unit not heating. Test unit and found heating element coming on. Showed customer hot to turn heating on job complete.
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit no leaks present and unit draining correctly job complete
COOKTOP GE JGP989BK2BB Arrived on job for complaints of not lighting. Found unit unplugged. Reconnected power supply and test. All igniter working properly.
MICROWAVE GE peb7227dl1ww Arrived on job for complaints of no power. Unplugged unit and test outlet. Outlet good plug back in and plugged back in and it stated working.
MICROWAVE JENN-AIR JMW2430DP02 Arrived on job for complaints of light not working. Confirmed light not working. Ordered light. ; ordrng 1 W10886919 (lmp-basles)
COOKTOP KITCHENAID KCGC558JSS00 "Arrived on site for customer complaint of knobs not being perfectly centered with off symbol, there is some wiggle with the burner knobs, this is normal, see attached picture. Unit tested good. Working as designed."
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on job for complaints of no light in freezer and not making ice. Found module fro freezer not working, icemaker past test in diagnostics but not filling with water. Also bucket cracked and not releasing. Will need tube heater and bucket. the freezer light.; ordrng 1 W10911314 (ice-contnr) and 1 W11366500 (FILL TUBE HEATER )"
WASHER MAYTAG MHW6630HC0 "Arrived on site for customer complaint of unit leaking from dispenser, found leak coming out the front of dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11437244 (DISPENSER )"
DISHWASHER WHIRLPOOL KDTE104DSS0 "Arrived on site for customer complaint of unit not draining, found broken glass inside pump, I removed glass, unit tested good.
WASHER MAYTAG MVWB765FW0 "Arrived on site for customer complaint of unit leaking, found leak coming from water valve housing, I replaced housing, unit tested good."
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting, found broken ignitor, I replaced ignitor, unit tested good."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit freezing items in fresh food section and rattling noise. I found noise coming from unit not being level, I leveled unit. Tested good. I adjusted defrost settings, and adjusted temperature setting
DISHWASHER KITCHENAID KDTE304GPS1 arrived on site to test unit for unit not heating, tested unit, found no error codes, tested heating element, heating element working correctly, advised customer to use rinse aid, job complete."
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site for customer complaint of unit not powering on, found float underneath disconnected, I attached float assembly, unit was not hooked up to power in order to test."
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for customer complaint of unit frosting over fresh food evaporator. I adjusted evaporator thermistor and added foil tape and zip tie, as well as putting unit on basic defrost mode. If problem continues, will need fresh food evaporator thermistor, main control, and auI control."
DRYER WHIRLPOOL LEN2000LW0 "Arrived on site for customer complaint of unit not turning on, found broken door switch, I replaced switch, unit tested good."
REFRIGERATOR GE ZISB480DMB
OVEN KITCHENAID KEHC309JSS05 "Arrived on site to replace glass, hinges, and magnetron, after replacing, unit tested good."
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer tearing clothes. Replaced spin basket and control board. Calibrated washer and all functions worked fine complete. No leaks detected
REFRIGERATOR WHIRLPOOL KBSN602EBS01 Arrived onsite for the refrigerator fresh food compartment not cooling. Ran diagnostics and found that the fresh food thermistor was no good. Found that the led module in the freezer section was no good. Replaced module and all the lights are working good. Replaced FF thermistor and refrigerator started to cool down . Complete
REFRIGERATOR WHIRLPOOL WRS555SIHW00 "Arrived on site for customer complaint of unit not producing ice, found broken ice maker mold, I replaced ice maker, tested unit in diagnostic mode, every test passed. Unit tested good."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace damaged inner and outer door panels, along with latch. After replacing all parts, unit tested good."
REFRIGERATOR KITCHENAID KSRB25FHSS01 "Arrived on site to diagnose refrigerator with ice building on door and icemaker. Found icemaker has a crack in the mold and is dripping into the ice bin and running to door. Need to replace icemaker to resolve.; ordrng 1 1129313 (ice maker kit comp.)"
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site to diagnose ice machine that customer says had lost power twice. Last time he opened and closed door and unit powered on and has been working ever since. I removed the front panel and checked all visible connections and found harness wire going to main external drain pump loose. Secured that connection. All other connections were good. Attempted to tap the unit and move it around a bit to recreate failure and could not get it to duplicate. If issue persists will need to return with a control / UI / harness / transformer. All is working as designed at this time. Call complete.
OVEN KITCHENAID KOSE500ESS Arrived onsite for unit not powering on after using self cleaning operation. Looked at unit. Found that fuse behind the UI panel and and thermal fuse were both bad. Replaced both fuses. Tested unit. Unit test good. No issues at this time.
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for customer complaint of unit bottom drawers not cooling properly, found drawers upon arrival at 37 degrees, good frost pattern, air flow and return tested good. Customer had unit filled 1/6 of the way full, instructed customer to fill unit to at least 60% full to help maintain cooler temperatures. Unit tested good.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to replace control, console, and harness, after replacing all parts, unit tested good. No leaks.
WASHER MAYTAG MVWB765FW3 "Arrived on site to test unit for sheet stuck underneath agitator. Tested unit found a defective agitator. Replaced agitator. Tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to test unit for freezer issues. Tested unit found wire within door is frayed. The fan will turn on and off while moving wires around. Office to reschedule.; ordrng 1 LW11202405 (FREEZER DOOR SS)
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit popping and not powering on, found knife was melted onto heating element and grounded to tub causing wiring and controls to short out and melt. Ordering wire harness, main control and UI console. ; ordrng 1 W11027902 (harns-wire)"
COOKTOP JENN-AIR JGCP436HL00 Arrived on site to replace orifice holders. Replac3d holders and screws and found orifice broken when trying to remove to replace to Lp. Will order new Lp conversion W11428599 office to reschedule ; ordrng 1 W11428599 (LP CONVERSION )
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for unit blinking. Test unit and found unit not getting water. Found line pinched behind unit. Secured water supply line test unit and unit test good job complete no leaks present at this time.
VENTHOOD WHIRLPOOL KVWB406DSS Arrived onsite for the vent making a noise on level 2 operation. During testing found that blower motor is vibrating a lot on level 2 and vibrates a little on level 1. Looked inside the blower housing with flash light and blower wheel looks like its wobbly. Will need to replace blower motor. Office to schedule ; ordrng 1 W11244048 (motor-fan)
OVEN KITCHENAID KEHC309JSS05
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of burners not able to boil water, I tested all burners, unit tested good. This is new construction, so there may have been some gas pressure issues in the neighborhood."