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for Lakeway, TX
Halsey - Lakeway, TX
Molly - Lakeway, TX
Bill - Lakeway, TX
Bob - Lakeway, TX
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
Jan - Lakeway, TX
For a follow-up to our new appliance glitch, the service call was punctual and informative.
Excellent fast Service
Andy - Lakeway, TX
Shan - Lakeway, TX
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Propane stove top
Steven - Lakeway, TX
Paul found the problem quickly and repaired right away. He also gave good advice on keeping the burners clean.
Marina - Lakeway, TX
Payl was excellent and so was the iffice staff whenever I called in. Thanks so very much!
Highly competent reliable service.
Cedric - Lakeway, TX
Clif is a very knowledgeable technician who knew all about our Maytag branded appliance. And solved our gas leak problem.
Brian - Lakeway, TX
These folks always do a great job.
Robert - Lakeway, TX
Paul, was on time, fixed the problem, and was friendly and professional.
Very qualified and professional
Cedric - Lakeway, TX
Warranty repair on Maytag cooktop. Great experience. Highly recommend these guys!
Replacement part for dented new refridgerater.
Keith - Lakeway, TX
Excellent customer service-pleasant people to work with.
Patricia - Lakeway, TX
This was a warranty repair through American Home Shield. Because of this, I waited from November 21 until December 7 to get my home refrigerator repaired. You can understand how inconvenient this was! I don't believe Appliance Express caused the delay. Once all the parts were properly ordered, Appliance Express took care of the repair.
Quick and polite service
Brittany - Lakeway, TX
On time, quick and polite... highly recommended
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
OVEN WHIRLPOOL WOD77EC7HS01 Arrived onsite for the oven having problems keeping the correct time. Ms showed me the clock was off by 7 hours and it had just done this. The unit had to reset at 7:00am this morning to midnight but the date was correct. I spoke with Mark at techline and he advised giving the unit another month for the oven to download all of the updates and then this should stop. Mark checked on the Whirlpool server to see if the oven was connected properly to the cloud and they could not see the oven. Mark advised having the customer call the WIFI line to have them help to get the oven connected correctly. I advised ms and gave her the WIFI . Call complete.
OVEN KITCHENAID KEBS277BSS00 Arrived onsite for the ovens that are not hot enough. I tested the upper oven in convection mode at 325 degrees. I found the oven averaging 340 degrees. I put a -10 degree offset in the control and retested the cycle. The oven was still averaging 10 degrees hot. I put a -20 degree offset in the control and retested. I found the unit cycling between 308-338 degrees leaving it with a 323 degree average temp. I tested the lower oven at 350 degrees and found it averaging about 20 degrees to hot. I put a -20 degree offset in the oven and retested. The lower oven is averaging 349 degrees. Call complete.
COOKTOP JENN-AIR JED8430BDB Arrived onsite for the cooktop tripping the circuit breaker. The unit was turned off when I arrived. Ms stated the breaker would trip as soon as one of the switches was turned on but she couldn’t remember which switch the electrician said. Upon trying to remove the cooktop I found a 1/4” thick bead of silicone that runs about 3/4” under the glass (see pic). and 2 WP8286642 (TAPE)s
COOKTOP JENN-AIR JID4436ES00 "Arrived onsite for the cooktop with the fan not working. I found the cooktop working but the fan not coming on. I found the vent door not staying open because the door magnet and one of the screws were missing. I found no power to the blower motor. I called techline and spoke with Mark about the issue . Ordering the door magnet and screws. Also ordering all of the parts that could possibly keep the fan from running. Ordering C-NOTES, W10913680 SWITCH, W10913705 MAGNET, W10914289 HARNS-WIRE, W10914286 HARNS-WIRE, WPW10716816 CNTRL-ELEC, W10913305 FUSE-THRML, W10913304 FUSE-THRML, & W10913302 CNTRL-ELEC.; ordrngW11039111 DOOR. and 1 W10913302 (CNTRL-ELEC) and 1 W10913304 (FUSE-THRML) and 1 W10913305 (FUSE-THRML) and 1 W10913680 (SWITCH) and 1 W10913705 (MAGNET) and 1 W10914286 (HARNS-WIRE) and 1 W10914289 (HARNS-WIRE) and 1 WPW10716816 (CNTRL-ELEC)"
DISHWASHER WHIRLPOOL KDTE104DSS0 Arrived onsite for the dishwasher not filling with water. I found an F6E4 error. I found a screw under the float switch. I removed the screw and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator with a no ice condition still. I found the freezer evaporator fan running and the FC temp at 0 degrees with the control set at 0 degrees. I ran test 56 and found an E5 error code and suspect this was stored from the previous visit when the evaporator fan was not running. I ran test 57 and nothing happened. I found no voltage to the icemaker motor. I explained to the customer that the power supply needs to be replaced.. I replaced the power supply control and ran test 57 and the icemaker completed the cycle and worked as designed. I ran test 45 and the mold filled as designed. I ran test 56 again and got an E0 no errors. The unit is working as designed. Call complete.
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site for unit not making ice, found unit wouldn’t fill with water and would need valve, ordering valve ordrng 1 W10897719 (valve)"
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on site for doors not aligned, found freezer slightly pushed in than ref door, all checked good, used truck stock whirlpool gasket filler to correct, No leaks on site"
ICE MACHINE KITCHENAID KUIC15PRXS3 Arrived onsite for the ice machine that periodically shuts off. After further testing I found the external drain pump failing. I replaced the external drain pump and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for customer complaint of unit not making ice, found ice bucket switch to be faulty in test 47. The parts breakdown did not specify what rocker switch was for the ice bucket, ordering 2 switches. and 1 W10847849 (SWITCH) and 1 WPW10656772 (switch)"
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the FC evaporator motor and ran test 3 in diagnostics. The fan came on and is working as designed. Before I left the fan came on in regular cooling mode and is working as designed. Call complete.
DISHWASHER GE GDT720SSF0SS "Arrived on site for customer complaint of unit not washing and not heating. Heating element tested good, found no rinse aid was being used, also found hard water build up. Instructed customer to use dishwasher magic and rinse aid.
DRYER MAYTAG MEDC215EW1 "Arrived onsite for the dryer that’s not starting. I found the thermal fuse and the high limit open. I found the heating element shorted out and heating with 120 volt to it.. I replaced the thermal fuse, high limit, and the heater.. Call complete."
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite for the dishwasher not draining. I found a new disposal installed and the plug not knocked out. I knocked the plug out of the disposal and tested the dishwasher. The unit drained and worked as designed. There were no water leaks present at the time of service. Call complete.
COOKTOP WHIRLPOOL WCE97US0HB00 Arrived onsite for the cooktop with the glass top broken. I found the front left corner shattered from a container getting dropped on it. The glass top needs to be replaced. I replaced the cooktop and tested all of the burners. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Arrived on site for customer complaint of rattling noise, found noise coming from evaporator fan motor, I replaced motor, unit tested good."
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for customer complaint of unit not dispensing water, found water filter was not screwed in all the way. Unit tested good."
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator that only made a few cubes and stopped making ice. I found the FC temp at only 13 degrees and the evaporator fan motor not running. I ran test 3 and the FC fan would not run. I tested voltage on P14 at the main control and had 8.5VDC to the motor. The motor needs to be replaced. ordrng 1 W11032800 (MOTOR-EVAP)
DISHWASHER WHIRLPOOL KDTE254ESS3 Arrived onsite for the dishwasher that is not filling with water. I checked stored error codes and found an F6E4 & F6E1. I checked the float switch and found nothing wrong with it. The unit completed the diagnostics cycle and worked as designed. I explained to mr about the float switch. Mr new about cleaning the filters. There were no water leaks present at the time of service. Call complete.
RANGE ELECTROLUX EI30EF35JSA Arrived onsite for the range with a broken cooktop. I found the range sitting outside of the home and covered with a tarp. I found the cooktop completely shattered. Mr stated one of the workers saw a spark when the unit was broken. I visually inspected the elements and could not see any arcing signs. Ordering c-notes & MAINTOP ASSEMBLY.; ordrng 1 316282978 (MAINTOP ASSEMBLY)
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher with water remaining in the tub at the end of the cycle. I found the drain pump not running because there was a piece of glass in it (see pic). I removed the sliver of glass that was jamming the impeller and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization
OVEN WHIRLPOOL WOD77EC7HS01 "Arrived on site to replace control and panel, after replacing, unit tested good."
RANGE KITCHENAID KEBC101KSS06 Arrived onsite for the oven that the door gasket needs to be replaced. I replaced the door gasket. Customer paid over the phone and was not available to sign the ticket. Call complete.
OVEN KITCHENAID KEBS207BSS00 "Arrived onsite for the oven not reaching temp or maintaining temp. I checked all of the elements in the upper convection oven and the lower conventional oven. All elements homed out correctly. I tested both ovens when set at 350 degrees and found all of the elements cycling in preheat and working as designed. Both ovens reached set point, cycled, and worked as designed. The customer was using tin foil on the lower rack covering it completely and I explained how this will affect the performance of the ovens.
WASHER WHIRLPOOL WFW92HEFC "Arrived on site for customer complaint of noise issue, found loose change and beads in between inner and out tubs. Explained to customer that this is not covered under warranty and we can not gain access between the tubs based on design of the washer. Tub assembly retails for $806.50, that’s more then the washer."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for weak water flow from dispenser. Icemaker working at time of visit. Tested water dispenser weak water flow,per customer never had good water flow. Found inlet tube to filter housing line kinked,repaired kink adjusted filter head tubing. Ran water dispenser good water flow unit working as designed."
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer that is not powering on. Mr stated the unit is powering on but will not agitate or spin. I found a terminal damaged at the capacitor. I replaced the terminal and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived onsite for the refrigerator with a no ice condition. I found the ice maker in a harvest when I arrived. It completed the harvest and filled with water. I found all of the sealed system components working as designed. I checked the FC temp and found it at 12 degrees when set to 0. I found some ice build up on the evaporator causing air flow issues. I set the defrost cycle to basic per techlines recommendation for the SxS refrigerators. I found the bimetal closed and ran a short forced defrost. I found the heater working as designed. I advised the customer to give the unit about 10 days to see if the ice production would increase and to call us back if it doesn’t. I charged the customer $109.99 + tax. Call complete.
DRYER WHIRLPOOL MEDB400VQ0 Arrived onsite for the dryer that isn’t drying and no air flow. I found the pulley had come off the blower housing and the belt came off. Both parts were in good condition. I reinstalled the pulley with loctite and reinstalled the belt. I tested the unit and it is working as designed.
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for customer complaint of unit having burning rubber smell. I replaced repair kit, unit tested good."
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for the refrigerator that only made a few cubes after the last tech left. I found the ice maker with an E1 error again and the unit not completing a harvest due to no voltage to the ice maker motor. I installed a control kit and tested the unit. The unit ejected the cubes in the mold and worked as designed. Call complete.
COOKTOP KITCHENAID KGCK306VSS02 Arrived onsite for the cooktop with the RR burner not lighting. I found the orifice plugged. I cleaned the orifices and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site for no ice. Ran diagnostics icemaker not running through a harvest diagnosed failed icemaker. Installed new icemaker ran harvest passed ran fill test passed u it working as designed.
OVEN JENN-AIR JJW3830DS02 Arrived onsite to replace the previous diagnosed parts. I replaced the control panel and programmed it to the customers specification. Call complete.
ICE MACHINE WHIRLPOOL KUIC15PHZS0 Arrived onsite for the ice machine making to much ice. I found a failed bin thermistor only registering 3.334 ohms at 32 degrees. I replaced the bin thermistor and tested the machine. The unit is working as designed. Call complete.