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for Lakeway, TX
Great customer service
Erin - Lakeway, TX
Sylvia - Lakeway, TX
Gerry was very courteous.
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Lori - Lakeway, TX
Millie - Lakeway, TX
Knowledgeable and Customer Oriented
Billye - Lakeway, TX
Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.
Kris - Lakeway, TX
My product is under warranty. Getting the parts is taking a long time but customer service was great
Clif knew what to do and fixed the problem in a short tims.
Howard - Lakeway, TX
Knowledgeable and professional technician
Laura - Lakeway, TX
Clif was the technician assigned to check our dishwasher. He not only fixed it quickly but walked me through a bunch of features of the unit and how best to maintain it. Highly recommend!
Art - Lakeway, TX
Service was prompt. Problem was identified and fixed with part that serviceman thought it might be. Courteous and professional.
Quick, Easy repair
George - Lakeway, TX
Cliff did a great job diagnosing and fixing a condensation issue. It was fixed in less than 10 minutes. He was professional and resourceful.
Mike - Lakeway, TX
Told office person I was having same issue the last time they came out. Said she would make sure they would bring same parts,that didn't happen and now they must order part and make another appointment. This could have been avoided. Now have to take time off from work to be there
Refrigerator-replaced failed diffuser,optics and icemaker
Arrived on site for dishwasher wheels broken on bottom rack and leaking from handle. I replaced all wheels and tub gasket, unit tested good.
IKEA dishwasher IUD8555DX1. Arrived on site to replace previously ordered parts for dishwasher. Rediagnosed unit prior to replacing parts and found 8-4 drain error saved in control. Removed drain pump and found broken glass in pump assembly which has damaged pump impeller. Also noted after replacing pump OWI sensor was not registering water level properly. Replaced sensor and tested unit. Found all is now functioning properly and no leaks were found after services were performed.
Arrived on site for no ice condition. Unit was off. Could not get in touch with customer before arrival to turn the unit on turned unit on and watched it make and harvest a beautiful slab of ice. All water connections were dry.
Arrived on site for noise complaint, I replaced convection fan motor, unit tested good.
Arrived on site, found idler pulley was deteriorating causing drum not to turn. I replaced dryer repair kit, unit tested good.
KUDS35FXSSA kitchenaid dishwasher Arrived on site to repair unit for damaged control and harness. Replaced harness and control. Unit working properly after repair. No leaks detected.
Whirlpool Refrigerator Model KFCS22EVMS8. Arrived onsite for the refrigerator that is freezing food in the crisper drawers. I found the dampener not closing properly. I replaced the dampener and the unit is working as designed. There were no water leaks present at the time of service. Call complete.
Whirlpool refrigerator WRF767SDEM01. Arrived on site to diagnose a refrigerator with ice clumping in freezer ice bin. Tested unit and found icemaker not level causing icemaker to leak into dispenser been. Leveled the icemaker properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Whirlpool refrigerator EC3JHAXRL01. Arrived on site to install previously ordered parts. Replaced filter housing, ice guide, and rails. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Whirlpool refrigerator EC3JHAXRL01
Whirlpool Oven Model RBS305PDS17. Arrived onsite for the oven that is not getting to temp. I found the bake element burned out. I replaced the bake element and tested the oven. The unit is working as designed. Call complete.
Arrived on site to install humidity pump. Installed and tested unit. Unit working properly, no leaks detected.
KFIV29PCMS kitchenaid refrigerator File number-7721567983 arrived on site to install harness for bad thermistor. When removing old harness found wire from cabinet to connecter has corroded and broken. Called techline and was told it is non repairable. Doccumented call and informed customer. No leaks at time of service.
WRF757SDEM01 whirlpool refrigerator Arrived on site to test unit for no lights in cabinet. Found led module not sending voltage. Replaced and tested unit. Unit working properly, no leaks detected.
KFIV29PCMS kitchenaid refrigerator Arrived on site to test unit for low ice production and poor cooling. Found ff section at about 50 degrees and freezer at 18. Found ff evap severly frosted over. Will need to return to defros and replace thermistor in ff section. Sw approved 3/22 customer needs a.m. Timeframe.
KitchenAid Oven Model KEBC101KBL0. Arrived onsite for the oven that the cavity light is constantly on. I replaced the door latch that was diagnosed as defective on the previous visit. I tested the oven in the clean cycle and the door latch is closing and opening correctly. The unit is working as designed. Call complete.
Arrived on site to replace damaged door. Found a small dent in the right door. Installed new door with seal, job complete.
Maytag washer MVWX655DW1. Arrived on site to replace motor for washing machine. Replaced motor and tested unit. Found all is functioning properly at this time. Calibrated machine to ensure proper sensing. Found no water leaks at time of service.
Arrived on site for lose control panel. Right side screws were loose. Corrected.
Kitchenaid microwave KMHS120ESS1. Arrived on site to assist and removal of microwave for repairs. Removed trim pieces under microwave that were preventing uninstallation and repairs. Removed microwave and replaced magnetron, capacitor, and diode as all three parts were damaged. Reinstalled microwave and tested unit. Found all is functioning properly at this time.
Install new water distributor and tube. All water connections are dry.
Arrived on site for no ice condition, Removed and replaced open components and tested. Unit now operates properly with no water leaks
Whirlpool oven RBS305PRB00. Arrived on site to diagnose an oven that will not turn on. Pulled unit and checked wiring for control and found no issues and control area. Reset breaker and unit turned on and operated normally. No other failures were found at this time with the unit itself. Did note Homeowner had a wasp nest inside of the breaker box with active wasps. I advised him they could have shorted breaker internally and when breaker was reset it may have corrected the issue. Advised homeowner to have pest control company come out to clear breaker box of any pests. No other repairs on oven needed at this time.
Kitchenaid ice machine KUIC18PNZS0. Arrived on site to diagnose an ice machine with no ice condition. Tested unit and found water line from circulation pump to curtain assembly has disconnected from curtain. Curtain assembly and waterline to be replaced with updated version to prevent issue in the future.
Jennair venthood JXW9048WP1. Arrived on site to diagnose a vent hood that is making abnormal noises when fan is running. Found metal baffle had fallen into vent motor causing noise. Removed baffle from motor and tested unit. Found all is functioning properly at this time. No other repairs were needed at this time.
Kitchenaid warming drawer KOWT100ESS00. Arrived on site to diagnose a warming drawer that will not turn on. Found Control for warming drawer mismounted causing shaft to rub on housing and not turn. Remounted control properly and tested unit. Found all is functioning properly at this time.
Kitchenaid refrigerator KFIS29PBMS00. Arrived on site to diagnose a refrigerator with a freezer door that will not open properly. Found defrost drain for the freezer evaporator is clogged causing water to leak from the drain and freeze in the bottom of the freezer preventing the door from opening. Cleared drain and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.
Arrived on site for improper ice dispenser operation. Customer informed me that the unit delivers crushed ice when cubed ice is selected. I tested along with the customer the operation and it worked properly. All water connections were dry.
Kitchenaid refrigerator KRFF707ESS01. Arrived on site to diagnose a refrigerator that is building excessive frost in the freezer apartment. Homeowner informed me that they rearranged items in the pizza storage compartment and at Frost has been diminishing sense that issue was corrected. Advised homeowner on proper size items to store in pizza store drawer and tested unit. Found all is functioning properly at this time and there were no air leaks and unit. No repairs are necessary and no water leaks are found at time of service.
WOS92EC7AS04 Arrived to inspect no lights. I found the unit had intermittent lighting and after the customer’s service request, the unit failed and would not turn on. I found the thermal fuse open and inspected. The connector for the lights and internal cooling blower was not fully seated and caused the light issue and the blower not to run, causing the thermal fuse failure. I corrected the connector issue and tested the unit by jumping the thermal fuse. The unit heated and cycled as designed. Office to order p/n WPW10545255 thermal fuse.
Arrived on site as water dispenser in door was not working. Found that the water valve energizes but water will not pass through door. Water to the door. Found that the waterline in the door was frozen as the temperature was set for -3. Tried to open line with steam but stopped after about five minutes. Reset controls and customer will defrost unit. Water connections were dry.