Local Reviews
for Lakeway, TX

Rated 4.8 out of 5 stars based on 15 customer reviews

Map of Lakeway, TX

Great service




Gerry was very courteous.


Map of Lakeway, TX

Technician really took the time to understand the problem




Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.


Map of Lakeway, TX

Excellent service




Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.


Map of Lakeway, TX

Very pleased with Appliance Express




Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.


Map of Lakeway, TX

Outstanding service!!!




Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.


Clif L.

Clif L.

Kitchenaid warming drawer KOWT100ESS00. Arrived on site to diagnose a warming drawer that will not turn on. Found Control for warming drawer mismounted causing shaft to rub on housing and not turn. Remounted control properly and tested unit. Found all is functioning properly at this time.

Near Crest View Dr, Lakeway, TX 78734
Clif L.

Clif L.

Kitchenaid refrigerator KFIS29PBMS00. Arrived on site to diagnose a refrigerator with a freezer door that will not open properly. Found defrost drain for the freezer evaporator is clogged causing water to leak from the drain and freeze in the bottom of the freezer preventing the door from opening. Cleared drain and tested unit. Found all is functioning properly at this time. No water leaks were found at time of service.

Near Bella Montagna Cir, Lakeway, TX 78734
Thomas L.

Thomas L.

Arrived on site for improper ice dispenser operation. Customer informed me that the unit delivers crushed ice when cubed ice is selected. I tested along with the customer the operation and it worked properly. All water connections were dry.

Near Sailmaster St, Lakeway, TX 78734
Thomas L.

Thomas L.

Near Sailmaster St, Lakeway, TX 78734
Clif L.

Clif L.

Kitchenaid refrigerator KRFF707ESS01. Arrived on site to diagnose a refrigerator that is building excessive frost in the freezer apartment. Homeowner informed me that they rearranged items in the pizza storage compartment and at Frost has been diminishing sense that issue was corrected. Advised homeowner on proper size items to store in pizza store drawer and tested unit. Found all is functioning properly at this time and there were no air leaks and unit. No repairs are necessary and no water leaks are found at time of service.

Near Tempranillo Way, Lakeway, TX 78738

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express Appliance Express 122 reviews Appliance Express on Yelp
Robert R.'s Review Robert R.
5 Stars

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

Read Full Review

HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Johnny Tan
Johnny Tan

4 out of 5 stars

posted 1 month ago

We've had Appliance Express come out for various jobs (so far, under warranty). The technicians are always great and super helpful. They'll answer questions about anything and everything, even if it's not what you called them out for.

They had to reschedule a couple appointments. They were always proactive about it though so you weren't left wondering. Still, a lot of clients make sure they are at home during the several-hour appointment window and I think Appliance Express could make it a priority to always make their window so clients don't have to find another block of time.

That said, they are a fantastic company! And definitely several notches above most other home contractors.