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for Lakeway, TX
Betty - Lakeway, TX
Young man was Polite, informative and on time!
Propane stove top
Steven - Lakeway, TX
Paul found the problem quickly and repaired right away. He also gave good advice on keeping the burners clean.
Marina - Lakeway, TX
Payl was excellent and so was the iffice staff whenever I called in. Thanks so very much!
Highly competent reliable service.
Cedric - Lakeway, TX
Clif is a very knowledgeable technician who knew all about our Maytag branded appliance. And solved our gas leak problem.
Brian - Lakeway, TX
These folks always do a great job.
Robert - Lakeway, TX
Paul, was on time, fixed the problem, and was friendly and professional.
Very qualified and professional
Cedric - Lakeway, TX
Warranty repair on Maytag cooktop. Great experience. Highly recommend these guys!
Replacement part for dented new refridgerater.
Keith - Lakeway, TX
Excellent customer service-pleasant people to work with.
Patricia - Lakeway, TX
This was a warranty repair through American Home Shield. Because of this, I waited from November 21 until December 7 to get my home refrigerator repaired. You can understand how inconvenient this was! I don't believe Appliance Express caused the delay. Once all the parts were properly ordered, Appliance Express took care of the repair.
Quick and polite service
Brittany - Lakeway, TX
On time, quick and polite... highly recommended
Service well done. Thank you. RON MOORE
Madeline Moore - Lakeway, TX
Your service person was very polite, professional and we now have a working ice maker.
Nancy - Lakeway, TX
Clif got my dryer working in a flash. Just hope it lasts! Thanks for your service
Paula - Lakeway, TX
Connie - Lakeway, TX
I will request that Brandon make my next Service Calls.
Lois - Lakeway, TX
Mike - Lakeway, TX
Steve - Lakeway, TX
Great service! Love Clif!
Kerri - Lakeway, TX
Great SErvice, Excellent Customer Services and Attention, Reasonable Prices
Ruth - Lakeway, TX
Patricia - Lakeway, TX
Cliff was very courteous and thoughtful. Also very professional thanks
Robert - Lakeway, TX
Michael - Lakeway, TX
Found the problem immediately and fixed it quick. Gave us numerous tips on buying appliances, very helpful
Dave - Lakeway, TX
Luis was on time and did a great job.
On time, friendly, quick.
Tom - Lakeway, TX
very knowledgable and willing to answer and explain my questions.
Page - Lakeway, TX
OVEN WHIRLPOOL RB270PXYB2 Arrived onsite for the bottom oven not heating up to temp correctly and the top oven display dim. I found the bake temperature on the display for the top oven a little dimmer than normal but it was readable. The time displayed was normal. I found the lower oven thermostat running about 25 degrees too hot. I found the differential in the thermostat at 50 degrees. I calibrated the thermostat and the oven temp cycled between 320-374 leaving it with a 347 degree average temp. I gave me a quote to rebuild the control if she wanted a brighter display and she declined
ICE MACHINE JENN-AIR JUW248LWRS00 "Arrived on site for customer complaint of unit not cooling, found compressor and fans running, unit was not cooling, found sealed system leak. Evaporator is not available to order. Collected service fee on cc"
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker motor weak and not turning the gears. The prescreened icemaker was just the icemaker without the harness. The one needed is the kit that comes with the icemaker, 2 harnesses, and the bale arm. Need to install the icemaker and harness to complete repairs. I turned power off to the icemaker so it wouldn’t try to fill and get stuck in the fill position. Ordering W10882923 ICEMAKER. RS for Mon 1/21. There were no water leaks present at the time of service.; ordrng 1 W10882923 (ICEMAKER)"
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for no cool. Diagnosed leak in fresh food evaporator. Removed evaporator and compressor. Installed updated fresh food evaporator, compressor and a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. Repair covered under project code S71233 (double L) C NOTE; ordrng 1 CNOTE (DOUBLE LABOR S71233)"
DISHWASHER KENMORE 665.13963K017 "Arrived on site to diagnose a dishwasher with an upper rack that is not staying on rails. Tested unit and found of the rack adjuster is broken causing wheels to separate from adjuster assembly. Also noted pivot rack clip missing from unit. Replaced adjuster today and ordered pivot tine clip. Return date set for 1/18/19. Collected service fee and cost for adjusters today, remaining labor and cost for Cliff will be due upon return visit.clip ; ordrng 1 WPW10082853 (pivot-tine)"
OVEN KITCHENAID KEBS109BSS01 Arrived onsite for the oven displaying an F2E1 error code. The customer stated they had turned the breaker off. I hit cancel and the code went away. I tested all the selections and they all responded correctly. I set the oven to bake and the oven worked as designed. I entered diagnostics and tried to clear the code. The control would not go into edit mode. I killed the power and went back into diagnostics. I was able to clear the F2E1 error code that was stored 5 times. I checked the UI harness and it checks good. I explained to the customer that if this continued to happen the control panel would need to be replaced.
DISHWASHER WHIRLPOOL WDF760SADM0 Arrived on site to diagnose a dishwasher with a rack that is not operating properly. Tested unit and found pivot clip for movable rack tines broken. Replaced pivot clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
COOKTOP JENN-AIR CVGX2423B Arrived onsite for the cooktop not burning correctly with yellow flames and not lighting correctly. I found the burner cap screws had come off and fallen into the Venturi’s and the chokes causing the flames to float and yellow. I removed the screw and tightened the burner caps. I tested the unit and the flames are burning correctly. I did find the switch on the left front burner sticking sometimes.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived onsite for the refrigerator with a loose handle. I found all the door handle set screw loose. I tightened all the door handles. Call complete.
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived onsite for the dishwasher that’s not cleaning properly. I found the inside of the machine and the filters very clean. I checked stored error codes and there were none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. The heater was drawing 7.3 amps in wash. At the end of the cycle I had ms open the door and she felt the heat from the element. Ms stated that the unit had definitely stopped heating because at the end of a cycle it was no longer doing this. I did find the rinse aid set to max and turned it to minimum. I explained to me that this could cause sudsing. I also explained to ms to get the water as hot as possible at the faucet before starting the machine. I called techline and spoke with Joel to report what ms stated about no heat. SR# 7723911717. Joel stated he personally has never seen a machine not heat and not store an F7E1 error but also stated anything is possible.
REFRIGERATOR WHIRLPOOL EC3JHAXRL13 Arrived onsite for for the refrigerator leaking water on the floors. Ms stated it leaked water for about 2 hours then stopped. I found the drip pan frozen over. I defrosted the drip pan and all the ice in the bottom of the FC. I cleared and cleaned the drain line. There were no other water leaks present at the time of service. Call complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found lint screen had not been cleaned and many loads causing lack of air flow through the unit. Consumer was told by the salesman and installer that the unit did not have a lint screen that needed to be cleaned. Informed homeowner on proper usage and found no other failures with the dryer at this time.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher with a upper rack that will not stay in position. Tested unit and found upper rack adjusters are broken and wheels not latching to adjuster assembly. Replaced both adjusters as they came in a kit and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE KITCHENAID KBHS109SSS06 Arrived on site to diagnose a microwave that is not operating and throwing error codes. Tested unit and found unit not registering door latch open or closed through diagnostics. Hard reset control through breaker box and tested unit. Found all is fully functional and error code is not reoccurring. No further repairs are needed at this time.
REFRIGERATOR KITCHENAID KBFA20ERSS01 "Arrived on site for water leaking. Removed unit from enclosure found no signs of leak in compressor compartment. Added water to drain pan no leaks reinstalled unit no leaks under unit form water in pan. Nope Ted front of unit no water residue from freezer compartment checked bottom corner of metal cabinet found calcium residue diagnosed insulation has pulled from liner allowing hollow gap in cabinet that is building up moisture and freezing, when unit goes through a defrost of unit is off to correct temp ice is melting and leaking from inside cabinet."
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived on site to replace control panel for dishwashers. Replace panel and tested unit. Found all the functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace user interface for refrigerator. Replaced parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site for customer complaint of unit not cooling, found faulty inverter board, I replaced inverter board, unit tested good."
COOKTOP WHIRLPOOL MGC7430DS00 Arrived on site to diagnose new cooktop that is leaking gas. Tested unit and found left front to gas valve leaking. Replaced a valve and tested unit. Found all is functioning properly at this time. No gas leaks were found after services were performed.
REFRIGERATOR KITCHENAID KBFA20ERSS01 "Arrived on site for water leaking. Opened freezer door found ice in drain hole. Pulled unit out found no signs of leaks in back. Defrosted drain added water to drain,water draining correctly.
MICROWAVE KITCHENAID KMHS120ESS1 "Arrived on site for customer complaint of microwave not heating, found failed high voltage components. I replaced capacitor, magnetron and diode. Tested good"
COOKTOP JENN-AIR JED3430WS00 "Arrived on site to replace switch, found the switch just had a loose connection and didn’t need replacing, I fixed connection, tested good."
COOKTOP JENN-AIR JED3430WS00 "Arrived on site for customer complaint of front left burner not working, I replaced switch, unit tested good. Also found left rear burner switch to be faulty. Ordering left rear burner switch. ordrng 1 WPW10222828 (switch-inf)"
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived on site to diagnose a dishwasher that is not operating on one cycle. Found normal LED light failed but cycle fully functional. Control panel will need to be replaced to complete repairs. I was not able to reach owner of unit today to have repairs approved or service fee collected. Office will need to contact homeowner to proceed with repairs. Per CS I am going ahead and ordering part and setting return date.; ordrng 1 WPW10481130 (panel-cntl)
DRYER AMANA NED4655EW1 Arrived onsite for the dryer with long dry times. I found the dryer temp cycling between 133-178 degrees with the vent disconnected. When I connected the vent the units temp would drop very slow indicating the house vent is getting restricted. I advised the customer to call vent wizard and have the house duct cleaned. The unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace UIB panel and cover, I replaced cover, found panel was not correctly packed. Ordering new panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH FOR CORRECT COLOR AND CORRECT CONNECTIONS) and 1 W10761088 (cntrl-elec)"
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose and ice machine that is not producing. Tested unit and found drain cap for reservoir not fully secured causing reservoir to leak. Titan drain cap and tested all functions of unit through diagnostics and found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER GE GDF570SSJ0SS Arrived on site to diagnose a dishwasher that will not turn on. Found wires were pinched inside of door at time of manufacturing causing unit to break the wires over time. Rewired inner door wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
REFRIGERATOR KITCHENAID KSCS25FTSS02 "Arrived on site to replace main control board, after replacing, unit tested good."
COOKTOP JENN-AIR JED3536WB01 "Arrived on site to diagnose a cooktop with a burner that is not operating. Tested unit and found center rear infinite switch failed causing non-operation of burner. Uninstalled unit, replaced the switch and tested unit after reinstall. Found all is functioning properly at this time
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site and found thermal fuse had blown, after replacing fuse all functions have returned. job complete."
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose the refrigerator is not cooling properly. Tested unit and found user interface and pantry control shorted out. Both parts will need to be replaced at the same time to complete repairs. Return date is set for 1/2/19 with an a.m. request per customer request; ordrng 1 W11048823 (cover)
RANGE KITCHENAID KSEB900ESS0 Arrived on site to diagnose a range that is not operating. Tested unit and found control locked out due to F1E0 error code. Per tech sheet reset unit by tripping breaker and let it control board fully discharged prior to powering on. Reset unit as tech sheet described and tested unit. Found all is functioning properly at this time and no other failures are occurring.
ICE MACHINE KITCHENAID KUIC18PNTS2 Arrived on site to replace water level sensor and main control for ice machine. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to diagnose a dishwasher with a dispenser lid that is not operating properly. Found dispenser lid gasket rolled under and preventing lid movement. Reset gasket in the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.Svc/Lbr (129.99+tax)