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for Lakeway, TX
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Angie - Lakeway, TX
Leila - Lakeway, TX
Luis with Appliance Express did a great job with our refrigerator issue. Very professional & on time as promised.
Prompt and Professional
Beth S. - Lakeway, TX
From the dispatcher’s prompt call to book the job, to communications ahead of the visit ensuring they came with the proper parts, to the technician who called ahead, arrived prepared and replaced the part with great courtesy, cleanliness and regards to COVID-19 precautions, every part of my repair job on my oven was handled smoothly and efficiently. I would highly recommend Appliance Express!
Hartke - Lakeway, TX
Prompt service. Technician was on time and moved through the repair quickly.
LeilaK - Lakeway, TX
Brandon is very knowledgeable & professional, Great Service! He even responded to calls/questions later in the day after his visit. I appreciate your help Brandon.
Very friendly and professional
Bill - Lakeway, TX
Peter - Lakeway, TX
Keith - Lakeway, TX
Very Well Done
Steven - Lakeway, TX
Jennifer - Lakeway, TX
Reliable top notch service
Lois - Lakeway, TX
i am sorry I was not able to be there but according to our housekeeper all went well
Mark - Lakeway, TX
Kathy - Lakeway, TX
Timely, courteous, reliable.
First Time Customer - Amazing service
Patty - Lakeway, TX
Excellent communication and service.
Geraldine - Lakeway, TX
Luis was outstanding yet again in dealing with our problem
Prompt and great service!
Joseph - Lakeway, TX
"Livingston - Lakeway, TX
Peter - Lakeway, TX
Luis took care of my appliance right away in a professional and courteous manner. Thank you!
Very knowledgeable and professional
Nick - Lakeway, TX
Expensive but needed
Luis was great. He identified our problem and sorted it out
Geraldine - Lakeway, TX
Keith - Lakeway, TX
Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.
Great service in repairing our fridge
Paul - Lakeway, TX
Did an excellent job explaining and fixing the issue with our new fridge that had leakage due to weak seal. Was very quick and couldn’t be happier. Can’t speak on cost since our fridge was under warranty but they certainly are experts and know what they’re doing!
Jennifer - Lakeway, TX
Tyler was on time and friendly. He replaced the element in my wall oven with no issue and the whole process only took about 20 minutes. This is the second time I have used Appliance Express and have been very pleased both times.
Rebecca - Lakeway, TX
Great job, thorough service, friendly, knowledgeable and prompt. If I need service again, I hope I have the same technician!
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and inspected refrigerator and found customer is experiencing water dripping from dispenser. Reset all water line connections and ran a cup of water through dispenser. Disconnected water line at top of left fresh food door and water ran out remaining in line. Resetting connection may have corrected issue. If not order wpw10511930, WPW10271540, W4373559, WP2300868 , W11227371, techline SR 7727931903"
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of loud pulsating noise, found faulty control, inverter and fan motor. I replaced all parts, unit tested good."
ICE MACHINE WHIRLPOOL KUIX535HPS "Arrived on site and inspected ice machine and found customer has had it on for 24 hours, and ice production is good. Took pictures. Ice machine is operating normally, job complete"
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site to replace broken grid cutter, I replaced grid cutter, unit tested good.
OVEN KITCHENAID KEBS109BSS00 "Arrived on site and inspected oven and found thermal fuse has failed, replace thermal fuse in oven is now heating properly. Before the repairs required at this time, job completed"
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site and replaced ice maker diagnosed by previous technician icemaker cycle immediately and used test 97 to confirm it will fill with water. No water leaks from connections at time of service, job complete"
DISHWASHER KITCHENAID KUDP02CRBL1 Arrived on site to test unit for unit leaking. Found unit not draining correctly due to disposal over filling making unit not drain correctly. Cleared disposal test unit and unit test good
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for no ice. Found arm disconnected from icemaker,installed arm to icemaker icemaker ran through a cycle dumped ice and filled with water"
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site to install parts previously diagnosed. Installed new cover kit,icemaker and control powered unit on icemaker filled with water,control opening and closing correctly."
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of loud pulsating noise. Found voltage issue to fan motor upon start up, ordering transformer, inverter, and fan motor. ; ordrng 1 W10426308 (motor-fan) and 1 W11238401 (TRANSFORMER)"
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site for customer complaint of unit not producing ice. Found broken grid cutter ordrng 1 WP2313637 (grid-cuttr)"
MICROWAVE MAYTAG MMV4205AAQ "Arrived on site and found microwave is not heating, replaced magnetron only and microwave still did not heat. Replaced capacitor and diode from truck stock and it is now heating properly. Job complete"
WASHER LG WM2277HS "Arrived on site and inspected washer and found bearing noise during spin
RANGE KITCHENAID KFDC506JSS00 Arrived onsite for the oven door damaged. During inspection of new door found that it’s bent. Took pictures. Will need to reorder door frame. Office to reschedule ; ordrng 1 W11385801 (DOOR FRAME)
DRYER MAYTAG MED7500YW Arrived onsite for the dryer having broken pieces. During inspection found that the door handle is broken due to ware and tear. Baffle inside the drum is also broken due to ware and tear. ; ordrng 1 8182483 (baffle-drm) and 6 8182732 (screw)s and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 DOORHINGE and 1 W10537934 (handle) and 1 WP8182406 (frame) and 1 WP8182482 (drum)
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on job for complaints of no water. Found the filter blockage needs to be replaced. No leaks detected at time of service.
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site for customer complaint of water in detergent trays after cycle, and making noise during spin cycle. Found detergent dispenser is working as designed, explained to customer of use and care. Found piece of old washer under the unit causing noise during spin. I calibrated unit, tested good."
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to diagnose icemaker not making any ice. Performs diagnostic on unit. Ran test 120 for door icemaker test. Unit did not move and timed out. Went to replace icemaker and found new icemaker was both broken and also not the correct part, found no engineering digit present. Updated model #. Ordering correct part, W11262316. ; ordrng 1 W11262316 (icemaker)"
RANGE KITCHENAID KDRP463LSS07 "Arrived on site to follow up on repair with customer complaint that they aren’t able to raise the temp once a cycle is run. Customer says that once a cycle is started they can’t raise the temp, but believes they used to be able to. They also asked how long until the broil element kicks non once you change over to broil. Called techline and spoke to Chris. Per tech line if customer wants to increase the temp in the oven they need to cancel their cycle, restart it with the increased temp. Same goes for the broil, cancel cycle and set to broil. I temp checked unit and verified things are cycling, broil element energizes and heats fine, with preheat completing in < 20 mins. This is working as designed. Call complete as no failure are present."
OVEN WHIRLPOOL WOD93EC0AS00 "Arrived on site for customer complaint of unit not powering on, found shorted control board, I replaced control board kit, found reason for shorted control was junction box, customer is calling electrician.
DRYER MAYTAG MEDE500WJ0 "Arrived on site for customer complaint of unit not powering on after changing the thermal fuse. Found control relay was stuck sending power to heating element even on air dry, I double checked heating element, element was not shorted to ground.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of unit leaking, found leak coming from fresh food section cabinet. There is no drain hole in the cabinet for the fresh food section evaporator.
REFRIGERATOR GLADIATOR GARF30FDGB00 "Arrived on site for no cool. Unit not powering on,control not sending power to compressor or fans,diagnosed a defective control,installed a new control,powered unit on compressor and fans powered on"
COOKTOP JENN-AIR JGCP548HL00 Arrived on site for customer complaint of orifice being busted off inside of burner head when plumber went to install the new LP conversion kit. Ordering orifice holder and another conversion kit; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11337063 (Orifice holder) and 1 W11428599 (CONVERSION KIT )
REFRIGERATOR WHIRLPOOL KBSN608ESS01 "Arrived on site for customer complaint of lights not working in both compartments, found module in freezer had failed, I replaced module, unit tested good. Called techline for same part replaced multiple times. SR# 7727808488"
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site for food freezing in fresh food and no ice. Found air migrating around bin,tested control,found control defective flapping while opening and closing,found icemaker not running through a forced cycle. Need AUTHO for cover kit,control and icemaker; ordrng 1 NEEDAUTHO and 1 W10295078 (COVER KIY) and 1 WPW10127427 (CONTROL) and 1 WPW10190981 (ICEMAKER), states that autho needed"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit not washing. Turned unit on normal wash and unit working as designed. Tried pro wash and unit working as designed at this time. Job complete.
MICROWAVE WHIRLPOOL GMC305PDS07 "Arrived on site for customer complaint of flames coming out of side of microwave, found cover piece was damaged, I removed cover and cleaned the side wall of microwave, unit tested good.
OVEN KITCHENAID KODE500ESS03 Arrived on site to replace control. Replaced board test unit and upper and lower oven working as designed. Job complete.
MICROWAVE JENN-AIR JMW2430DS00 "Arrived on site to test unit for shorted keypad error. Found bad console, replaced console under 5 year warranty. Test unit and unit test good job complete."
RANGE KITCHENAID KFDC506JSS00 "Arrived on site to replace damaged outer door frame,; ordrng 1 CNOTE and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11385801 (DOOR FRAME )"
REFRIGERATOR JENN-AIR JSC2290REM00 "Arrived on site to inspect refrigerator. Cleaned condenser coils,ran u it through a diagnostics,fans and compressor powered on,checked door seals good,icemaker working correctly. Unit is working as designed,found no issues or mechanical failures with refrigerator."
OVEN JENN-AIR JJW2430DS00 Arrived on job for complaints of stuck button code. Confirmed code in diagnostics. Replaced console and tested unit all functions working properly.
VENTHOOD THERMADOR HMCB36WS/01 "Arrived on site for customer complaint of unit making loud noise, I replaced fan motor, unit sounded better, but still louder then customer would have liked."
REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the RC evaporator cover and tested the RC thermistor. The thermistor is registering the correct temp and is working as designed. Call complete.