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for Lakeway, TX
Over an hour late
Larry - Lakeway, TX
Frank - Lakeway, TX
Great service. Prompt and clean.
On time and competent
Mark - Lakeway, TX
David was great. Knew what he was doing and also drained the overflow pan
Jeff - Lakeway, TX
Prompt and very knowledgeable.
Arrived earl and was done in 5 minutes
Martin - Lakeway, TX
Phyllis - Lakeway, TX
Frank - Lakeway, TX
Wendel - Lakeway, TX
Problem resolved quickly
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Andre - Lakeway, TX
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
John - Lakeway, TX
Brandon gave a call to let me know when to expect him. He was very neat, polite and the repair went quickly. No mess left behind.
Took 5 visits to fix our problem
Russ - Lakeway, TX
It took 5 visits to diagnose and fix our problem. We were without refrigeration for 3 weeks. Initial charge was over $2000 for our built in refrigerator. I was disappointed that we were charged a labor charge of close to $200 for this last visit. It seems this should have been repaired the first time.
Professional and courteous!
Lisa - Lakeway, TX
Best appliance company sent by our home warranty Company!
Michelle - Lakeway, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Richard - Lakeway, TX
Our technician arrived on time, was very courteous and informative, and detected and repaired the problem quickly.
"Group - Lakeway, TX
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Angie - Lakeway, TX
Leila - Lakeway, TX
Luis with Appliance Express did a great job with our refrigerator issue. Very professional & on time as promised.
Prompt and Professional
Beth S. - Lakeway, TX
From the dispatcher’s prompt call to book the job, to communications ahead of the visit ensuring they came with the proper parts, to the technician who called ahead, arrived prepared and replaced the part with great courtesy, cleanliness and regards to COVID-19 precautions, every part of my repair job on my oven was handled smoothly and efficiently. I would highly recommend Appliance Express!
COOKTOP GE P651OC1HA Arrived on job for complaints of front right burner not working. Found cooktop will need burner and switch.
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for door closure and ripped gasket. Found mullion divider sitting low on door raised mullion slight rip on gasket gave estimate for gasket replacement
OVEN JENN-AIR JJW3830DP01 "Arrived on site for customer complaint of UI console not responding. Found failed UI console. Ordering console; ordrng 1 W11232121 (Console) and 1 Cnote (Office to reschedule)"
WINE COOLER WHIRLPOOL KUWS24RSBS03 "Arrived on site for no cooling complaint. Removed evaporator cover,found large ice ball on inlet of evaporator no frost on middle or lower section diagnosed a leak at the evaporator
OVEN KITCHENAID KSEB900ESS1 "Arrived on site for customer complaint of unit giving error code and UI console not working. Ordering console, covered under KA warranty, ; ordrng 1 W10920246 (Console)"
OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit not draining, found broken glass in pump assembly. I removed glass, unit tested good.
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to install name plate, after installing, unit tested good."
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on site to install interlocks and switches to resolve microwave with interlock issues. Installed interlock kit and 3 wire switch. Tested and all is working as designed.Call complete.
DISHWASHER KITCHENAID KDTM254ESS3 "Arrived on site to diagnose dishwasher that is not powering on or running. Tested voltages at junction box. Found 120v at L1 and 120v at neutral. neutral wire should not be powered. Advised customer to contact electrician to resolve floating neutral.
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to replace panel and install new LP conversion. Replaced parts test unit and unit test good. Found new panel didnt have new badge. Ordering new badge office to reschedule. ; ordrng 1 W10839793 (BADGE )
DRYER MAYTAG MGD7230HW0 Arrived on job to replace cracked panel. After replacement test operation.
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of door open/close error, found failed interlocks and switches. Ordering switches and bringing back interlock. The interlocks need to be used with the new switches. ; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"
RANGE KITCHENAID KFDC558JSS00 "Arrived on site for customer complaint of unit having high flames on some burners, found burner caps were on wrong burner heads, I adjusted caps. Unit tested good."
WASHER MAYTAG MVWC565FW0 "Arrived on site for customer complaint of clicking noise and not starting cycle, found failed lid latch, I replaced lid latch, unit tested good. Calibrated unit, no leaks.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit leaking water, I found some water in drip pan, no water or ice build up anywhere, no water going to unit, I could not detect a leak at time of service."
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for customer complaint of unit not working and giving error code. Found F9E1 f3e1 error codes in diagnostics mode. Found clog in drain line, and in pump, I removed clog, unit tested good.
DRYER KENMORE 11086873100 Arrived on job for complaints of noise. ; ordrng 1 4392065 (dryer repair kit) and 1 WP694089 (wheel)
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace previously diagnosed parts. After replacement of couplers still leaking. Will need hose for door. ; ordrng 1 WPW10386778 (tube-water)
MICROWAVE KITCHENAID KCMS1555RSS2 Arrived on site to test unit for not being able to open door. Test unit and found broken push button. Will need new push buttons stainless 8205817 ; ordrng 1 8205817 (STAINLESS BUTTON ) and 1 NEEDSRESEARCH (NEEDS RESEARCH )
DRYER WHIRLPOOL LEQ9508PW0 Arrived on job for complaints of no heat. Found the element open. Replaced heater and test.
DOWNDRAFT JENN-AIR CVEX4370B Arrived on site to test unit for fan not working. Test unit and found bad switch a fan fan motor.
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job for complaints of low ice. Found the temperature in refrigerator warm and also in icemaker compartment. In test mode the damper noisy. Will need to replace damper and control. ; ordrng 1 W11224256 (CONTROL ) and 1 WPW10479155 (control)
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site to replace ice maker, after replacing, unit tested good."
WINE COOLER WHIRLPOOL KUWS24RSBS03 Arrived on job for complaints of display off temperature and not cooling properly. Found the thermostat will need to be replaced
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site to replace ice maker, after replacing unit tested good
COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace left rear hot pate. Replaced hot plate test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 "Arrived on site for ice build in freezer and moisture in fresh food. Found freezer compartment fully of frost and ice,moisture in fresh food. Hinge side of cabinet damaged large gap on hinge side of cabinet,called tech support and ran a video chat,per tech support appears unit has been dropped
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to replace dispenser, after replacing, I ran a quick cycle, unit tested good, no leaks.
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for customer complaint of ice maker leaking, found ice maker failed to rotate all the way 2 out of 3 times in diagnostics.
DISHWASHER MAYTAG MDBD820AWB Arrived onsite for the dishwasher leaking water. During testing found that the water is leaking from the door. Replaced door gasket and it did not resolve the issue. Further testing and found that the door was off its hinge causing the leak. Put door back on its hinge and leak is gone. Dishwasher tested good and no leaks detected complete
REFRIGERATOR WHIRLPOOL WRT511SZDM00
DISHWASHER FRIGIDAIRE FGID2466QD2A Arrived onsite for the dishwasher not working properly. Replaced vent fan motor and dishwasher tested good and no leaks detected complete
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Arrived on site to install filter housing to resolve water leak. Installed new filter housing and retested. Found no leaks present and installed new filter.