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for Lakeway, TX
On time, friendly, quick.
Tom - Lakeway, TX
very knowledgable and willing to answer and explain my questions.
Page - Lakeway, TX
Mrs White - Lakeway, TX
Luis Morales was pleasant, efficient and explained the work that was done. Completely satisfied.
Chuck - Lakeway, TX
Professional and great quick service!
Laura - Lakeway, TX
Fast, professional, and fabulous!
Laura - Lakeway, TX
Paul was prompt, polite, and repaired the oven in record time.
Betty - Lakeway, TX
Would recommend Appliance Express to my friends.
Great customer service
Erin - Lakeway, TX
Sylvia - Lakeway, TX
Gerry was very courteous.
Technician really took the time to understand the problem
David - Lakeway, TX
Tommy spent time analyzing our washer problem, running through several parts of the cycles, listening to what was happening, and was able to fix an intermittent problem. Very satisfied.
Tom L - Lakeway, TX
Cliff did an outstanding job in servicing our refrigerator. He was knowledgeable and professional and took care to ensure that our floors and cabinets remained untouched during the repairs. There was some delay in getting the necessary spare parts, but that was beyond his control.
Very pleased with Appliance Express
David - Lakeway, TX
Great timely response to a warranty-covered issue with my microwave. Gerry was on-time, professional, and provided fantastic service. I'd use Appliance Express again.
John - Lakeway, TX
Jerry Caldwell is absolutely excellent. He not only made the needed adjustments to our cooktop but gave us a number of tips regarding more effective use of our dishwasher and cooktop.....information that we were never provided by others. This is the best appliance service we have ever experienced.
Rita - Lakeway, TX
The technician was personable informative and solved the problem. He is wonderful!
Lori - Lakeway, TX
Millie - Lakeway, TX
Knowledgeable and Customer Oriented
Billye - Lakeway, TX
Tommy made a convenient appointment with me and then called to confirm if he could arrive early. Yes; great. Then he listened to my issue with the washer and did not immediately assume I was nuts. Then he worked on the starter problem and discussed it with me. We think we arrived at a working (?!) solution. I appreciated his attitude and his knowledge. Thanks for sending him.
Kris - Lakeway, TX
My product is under warranty. Getting the parts is taking a long time but customer service was great
Clif knew what to do and fixed the problem in a short tims.
Howard - Lakeway, TX
Knowledgeable and professional technician
Laura - Lakeway, TX
Clif was the technician assigned to check our dishwasher. He not only fixed it quickly but walked me through a bunch of features of the unit and how best to maintain it. Highly recommend!
Art - Lakeway, TX
Service was prompt. Problem was identified and fixed with part that serviceman thought it might be. Courteous and professional.
Quick, Easy repair
George - Lakeway, TX
Cliff did a great job diagnosing and fixing a condensation issue. It was fixed in less than 10 minutes. He was professional and resourceful.
Mike - Lakeway, TX
Told office person I was having same issue the last time they came out. Said she would make sure they would bring same parts,that didn't happen and now they must order part and make another appointment. This could have been avoided. Now have to take time off from work to be there
Arrived on site for unit not heating or drying. Heater circuit tested good, 13.5 ohms, found faulty control board. I replaced control board, unit tested good. No leaks at time of service
Arrived on site for part hanger, I replaced lower barrier unit tested good. No leaks at time of service.
Ice machine-replaced failed water sensor
Arrived on site and inspected dryer and found front left roller is not making contact with drum. Removed we are panel and after correctly seating roller is making contact and squeaking has stopped. Dryer is new and no lint found inside, job complete.
Refrigerator-replaced failed main control
Arrived on site for customer complaint of water leaking from the top by the water filter. I found the water line feeding the ice maker was not properly connected to 5e water valve and leaking. I reconnected water line and filled ice maker mold, no leaks at time of service.
Whirlpool dryer WED6600VW0. Arrived on site to diagnose a dryer that is squealing when running. Tested unit and found idler pulley locked up and worn out. Replaced idler pulley and tested unit. Found all is functioning properly at this time.
Arrived on site for customer complaint of dryer not working properly on auto dry, I used the vent test to check for clog in exhaust vent, I found vent was clogged and needed cleaning. I showed customer the vent test and explained how it works, and instructed him to get the vent cleaned before using the dryer again. Vent was not clear at time of service.
Arrived on site for freezer door not opening all the way, found ice build up on tracks from last known issue, I removed the ice and frost from tracks, unit tested good.
Arrived on site for microwave turntable turning on when customer opened the door, found door switches were faulty along with broken mount, I replaced door switches and mount, unit tested good.
Ice machine-replaced failed drain pump
Arrived on site for left rear burner not working, found burner to be faulty and infinite switch had a loose connection, I replaced burner and fixed connection, unit tested good.
Arrived on site for front right burner not working, I replaced front right burner, unit tested good.
Whirlpool Dryer Model WGD8500DW4. Arrived onsite for the dryer with the door not shutting. I found the door catch broken. I replaced the catch and the door is closing as designed. Call complete.
Refrigerator-replaced failed icemaker optics
Whirlpool Washer Model WTW7300DW0. Arrived onsite for the washer to perform a PM check. I checked stored error codes and found an F0E5 & F2E1. I found the keypad working as designed. I found the suspension on the unit in good shape. I ran the service diagnostics verification cycle and all test passed. I found the unit very clean and working as designed. There were no water leaks present at the time of service. Call complete.
Whirlpool Dryer Model WED7300DW1. Arrived onsite for the dryer to perform a PM check. I vacuumed all of the lint from around the dryer, lint screen, and vent tube. I found the dryer cycling between 127-163 degrees with the vent disconnected and cycling between 136-167 degrees with it connected leaving it with a 151.5 degree average temp and working as designed. Call complete.
KitchenAid Dishwasher Model KDTE104ESS1. Arrived onsite for the dishwasher to perform a PM check. I cleaned the lower filter and went over cleaning it with mr. I left a bottle of dishwasher magic with the customer and went over use instructions so they could clean the unit the next time it is needed. I put a bottle of dishwasher magic in the machine and started the cycle to clean it. Call complete.
Whirlpool Refrigerator Model WRF540CWBM01. Arrived onsite for the refrigerator to perform a PM check. I cleaned the condenser coil on the refrigerator. I found the rest of the unit in good shape. There were no water leaks present at the time of service. Call complete.
Arrived on site for ice not dispensing, found shaft needed to be adjusted, I adjusted the shaft, unit tested good.
Whirlpool Washer Model WFW9150WW00. Arrived onsite for the washer not advancing in the cycle. I replaced the cold water valve that was diagnosed as defective on the previous visit. I ran the auto diagnostics cycle and found the unit working as designed. There were no water leaks present at the time of service. Call complete.
Arrived on site for customer complaint of non stop clicking coming from igniter. I found unit was unplugged when I arrived, I plugged unit in and turned gas on, unit tested good. Collected 108.24 on cc
GE Refrigerator Model PSW26MSRBSS. Arrived onsite for the refrigerator that is not dispensing ice. I replaced the defective ice bucket that was found on the previous visit. I tested the dispenser and it is dispensing ice as designed. Call complete.
KitchenAid Dishwasher Model KUDI01FLSS5. Arrived onsite for the dishwasher leaking a small amount of water on the floor during cycles. I replaced the door gasket and the vent gasket that were both found defective on the previous visit. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Maytag Dryer Model MEDB850WQ0. Arrived onsite for the dryer not drying clothes. I replaced the blower pulley and belt that were found defective on the previous visit and tested the unit. The unit is working as designed. Call complete.
Arrived on site for unit leaking right after unit was installed. I removed unit, found drain pump was faulty and leaking. I replaced drain pump and hose, unit tested good.
Whirlpool Oven Model RB270PXYB2. Arrived onsite for the wall oven with the lower oven light burning out quickly. Mr stated that he couldn’t get a bulb to go in it anymore. I found the threads in the socket arced and burned up. I replaced the light socket assembly and tested it. The light is working as designed. Call complete.
Refrigerator-replaced failed diffuser,optics and icemaker
Arrived on site for dishwasher wheels broken on bottom rack and leaking from handle. I replaced all wheels and tub gasket, unit tested good.
IKEA dishwasher IUD8555DX1. Arrived on site to replace previously ordered parts for dishwasher. Rediagnosed unit prior to replacing parts and found 8-4 drain error saved in control. Removed drain pump and found broken glass in pump assembly which has damaged pump impeller. Also noted after replacing pump OWI sensor was not registering water level properly. Replaced sensor and tested unit. Found all is now functioning properly and no leaks were found after services were performed.
Arrived on site for no ice condition. Unit was off. Could not get in touch with customer before arrival to turn the unit on turned unit on and watched it make and harvest a beautiful slab of ice. All water connections were dry.
Arrived on site for noise complaint, I replaced convection fan motor, unit tested good.
Arrived on site, found idler pulley was deteriorating causing drum not to turn. I replaced dryer repair kit, unit tested good.
KUDS35FXSSA kitchenaid dishwasher Arrived on site to repair unit for damaged control and harness. Replaced harness and control. Unit working properly after repair. No leaks detected.
Whirlpool Refrigerator Model KFCS22EVMS8. Arrived onsite for the refrigerator that is freezing food in the crisper drawers. I found the dampener not closing properly. I replaced the dampener and the unit is working as designed. There were no water leaks present at the time of service. Call complete.