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for Lakeway, TX
Limm - Lakeway, TX
Jenn Air Repair
Bob - Lakeway, TX
These folks are awesome. Always on time and always take care of business. They know what they are doing! Thanks.
Troy - Lakeway, TX
The technician was polite and you could tell right away he knew what he was doing. He had the parts needed with him on the first visit and replaced the parts quickly and now the dishwasher works as it should.
Sally - Lakeway, TX
Thanks Paul for getting my dishwasher up and running in time for the 4th of July long week-end. My "dishpan hands" appreciate it!
Claudia - Lakeway, TX
Jeff M - Lakeway, TX
You never know who is going to show up to do service and is this the right person to fix the problem. Paul is probably the best technician that I have had service our appliances. He is very knowledgeable and professional. This is the guy you want working on your appliance.
Sally - Lakeway, TX
Cannot fully prepare evaluation as part had to be ordered, which will take a week before the dishwasher can be fixed.
Claudia - Lakeway, TX
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Will - Lakeway, TX
Job well done
Halsey - Lakeway, TX
Molly - Lakeway, TX
Bill - Lakeway, TX
Bob - Lakeway, TX
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
Jan - Lakeway, TX
For a follow-up to our new appliance glitch, the service call was punctual and informative.
Excellent fast Service
Andy - Lakeway, TX
Shan - Lakeway, TX
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Diana - Lakeway, TX
Paul was awesome! Very friendly, knowledgeable and got my oven fixed quickly.
DRYER WHIRLPOOL WED7500GW0 "Arrived onsite for the dryer that starts properly, heats properly but after about 3 minutes the time for the cycle drops to 2 minutes. I ran diagnostics and there were no stored codes. I found the control shutting off after step 1 in the cycle. I tested the sensor harness and the MOV test failed. I replaced the control and sensor harness. I tested the unit and it is working as designed. Call complete."
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived onsite for the refrigerator that’s not cooling properly, stopped making ice, and is making a high pitched fan noise. Mr stated it never has made ice good and it stopped making ice. I found the RC at 51 degrees and the FC at 23 degrees. I found the RC evaporator frosted over causing the cooling issue. I checked the evaporator drip pan drain tube and found a small air gap around the bottom and sealed it. I found the tube clear. I ran all of the thermistor service test and all thermistors tested good, I ran service test 57 and found the RC evaporator fan not running with 14VDC out of the control. I ran service test 128 and found the control version as 6.0.0. Upon further inspection I found all the incorrect controls, ice maker, and fill valve listed in Technical Service Pointer #:W11033419D. The main control, Orion control, evaporator cover, ice maker, and fill valve need to be replaced to complete service. Ordering c-notes, W10908391 ICEMAKER
WASHER WHIRLPOOL WTW5500ST0 Arrived onsite for the washer not filling with water. I found the washer stuck in drain mode. I disconnected the pressure switch and tested the unit and the pump remained on. The timer needs to be replaced. I replaced the timer and tested the unit. The unit is working as designed. There were no water leaks present at the time of service.Call complete.
WASHER MAYTAG MHW6000XW1 "Arrived onsite for the washer that is leaking water from underneath every time the unit runs. I checked stored error codes and found none. I ran the auto diagnostics cycle and the unit worked as designed. I found no water leaks present at the time of service. I did find where water and detergent had leaked out of the vent. I explained to them that this is caused from to much detergent and I advised to run a clean washer cycle. I did find the short hose off the wall valve to the splitter and the splitter in bad shape. Ms thought they had all new hoses. I explained to ms that the washer hoses were new but the short hose, splitter, and dryer hose was all original. Call complete."
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for the refrigerator not cooling and the ice maker not working. I found the unit cooling but not getting cold enough in the top or the RC and the top of the FC. I found a shelf had fallen blocking off the intake to the evaporator. I removed the shelf and tested. I found the evaporator motor not running because the shaft was frozen in ice. I removed the ice and the fan worked as designed. I found the filter housing stopped up causing no water to the ice maker and dispenser. The fill valve could be an issue also. I explained to me that they needed to get a new filter and we could install it on the return visit. Ordering c-notes, WPW10179146 VALVE-INLT, & W11162042 HOUSING.; ordrng 1 C-NOTES (NEED PARTS AUTHORIZATION ) and 1 W11162042 (HOUSING) and 1 WPW10179146 (VALVE-INLT)"
REFRIGERATOR WHIRLPOOL WRS555SIHW00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the door and tested the dispenser. The new door had a small scratch on it but ms said she didn’t mind the scratch as long as the door was good and the line doesn’t freeze. Ms stated there power had gone off for a few hours the other day and when it came back on the icemaker harvested twice and stopped. I explained this was because the line thawed out enough. There were no water leaks present at the time of service. Call complete.
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for the washer with water entering the tub when the unit is off. I found the fill valve weeping. I replaced the fill valve and tested the unit. The unit is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived onsite for the dishwasher not draining. I found the unit draining correctly. I checked stored error codes and found F6E6, I erased the error and tested the unit. I found the pump motor struggling and not pumping the water correctly. The pump motor needs to be replaced. Ordering PUMP&MOTOR.ordrng 1 WPW10605057 (PUMP&MOTOR)"
REFRIGERATOR KITCHENAID KBFN502EBS02 "Arrived on site for freezer door not misaligned. Found front panel not sitting flushed on freezer door. Stripped inserts in freezer door,causing panel not to fit door correctly,diagnosed unit will need a new freezer door. ; ordrng 1 W10782356 (FREEZER DOOR)"
REFRIGERATOR KITCHENAID KSSC48QTS00 "Arrived on site for no cool. Removed evaporator cover found large ice ball on inlet to evaporator,diagnosed leak at evaporator assembly. Will need to replace evaporator and filter drier. Lm only; ordrng 1 CNOTE (LM ONLY) and 1 CNOTE (2HRS ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 WP2306094 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
OVEN JENN-AIR JJW3830DP02 Arrived on site to test unit for panel not working. Test unit and found bad ui. Replaced panel test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for the dishwasher not cleaning the dishes. I found the pump motor trying to run but it was locked up. I replaced the the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Arrived on site for fresh food evaporator incased in ice. Removed cover found thermistor not connected to evaporator from manufacture,found small crack on thermistor,installed new thermistor secured thermistor to correct location on suction line with a zip tie and foil tape. Defrosted evaporator installed new fan scroll."
WASHER MAYTAG MVWB765FW2 "Arrived onsite to replace the previous diagnosed parts. I checked stored error codes and found an F2E1, F7E9, & F0E3. I did a control panel test and all the selections are responding as designed. I ran test 51 and the unit worked as designed and all test passed. The unit sounded normal. I ran the unit with a load of towels to put the unit under a load. The unit would make a click when trying to stop and change directions in agitate. I checked the agitator and the gears were partially stripped. I changed the agitator out and the gear case. I ran service step 52 and 51. All test passed and the unit worked as designed. Call complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KBSD602ESS00 Arrived on job to replace fill tube and connectors . After replacement test operation. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KSSO48FMX01 Arrived onsite to replace the previous diagnosed parts. I replaced the main control and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of temperature too warm. Found evaporator cover frozen. Customer to thaw unit for repairs. ; saved tckt
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "Arrived onsite for the refrigerator making a loud grinding noise. I found the RC evaporator completely frosted over and the lower crisper pan frozen in place. The evaporator fan is making the noise the customer was hearing but it’s not running properly and I suspect it’s damaged. The customer has no place to move the product to in order to defrost the unit on its own. Will need to weigh the call for 2 hours, defrost the evaporator, replace the fan scroll because it will get damaged while removing it, check the drain pan line for restrictions and will possibly need to replace the control and thermistors. Ordering W11172798 CNTRL-ELEC, W10862067 FAN-SCROLL, & 2EA. W10316760 THERMISTOR KIT.; ordrng 2 W10316760 (THERMISTOR KIT)s and 1 W10862067 (FAN-SCROLL) and 1 W11172798 (CNTRL-ELEC)"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to find unit door off hinges. Placed the door on to both hinges correctly and found unit door opens and closes as designed. Job complete
DISHWASHER JENN-AIR JDTSS243GX0 Arrived on site for dishwasher making loud noise. Tested and inspected unit and found bent hinges. Made minor adjustments and tested unit. All operations are normal. No water leaks present at time of service.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on site to install previously diagnosed parts. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer door making noise. Tested and inspected unit and found left hand hinge rubbing creating noise. Made adjustments to door hinge and tested unit. All operations are normal. No other repairs are needed at this time.
WASHER MAYTAG MVWB765FW2 Arrived on site for washer making clicking noise. Tested and inspected unit and found some rusting issues on agitator and on gearcase where they meet as well as signs of gearcase failure. Gearcase and agitator will need to be replaced. Ordering agitator No water leaks present at time of service.; ordrng 1 W11161960 (AGITATOR )
WASHER WHIRLPOOL WTW7000DW3 Arrived on site for washer not responsive. Tested and inspected unit and found failed UI and control was shorted out. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave door not level. Tested and inspected unit and found door not level due to bent hinges. (See SD-QuickPic) Adjusted hinges and tested unit. All operations are normal. No other repairs are needed at this time.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not filling with water. Tested and inspected unit and found unit is filling but is not spraying water due to failed pump and motor assembly. No water leaks present at time of service.; ordrng 1 W11085683 (PUMP MOTOR ASSY)
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for bottom wheels coming off. Test unit and found broken wheels. Replaced 2 wheels test unit and unit test good job complete. Only used 2 wheels
REFRIGERATOR KITCHENAID KSSO48FMX01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the FC at -1 degrees and the RC at 50 degrees. I found the compressor running but not ramping up. I found the lights dimming and the evaporator fan turning off and on. I disconnected the fan and the compressor ramped up and the lights stayed on. I replaced the fan and tested the unit. The inverter box was giving 4 blinks now meaning there was a compressor failure. I tested the compressor and got 7.8 ohms across the windings meaning it was good. I replaced the inverter and tested the unit. The inverter no longer gave the error but now the control beeps and the lights dim but the compressor won’t come on. The control is shorted and needs to be replaced.
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived onsite for the dishwasher that is not running. I found the pump motor with voltage to it but it was not running.
REFRIGERATOR KITCHENAID KBSD602ESS00 Arrived on site for fridge leaking . Found upper supply line cracked at elbow on top by inverter . . Ordering fill tube and quick fits . No other water leaks detected . ; ordrng 1 2198677 (connector) and 1 W11212166 (FILL TUBE ) and 1 WP2300868 (fitting)
REFRIGERATOR WHIRLPOOL WRX735SDHW01 "Arrived on site to replace freezer door, after replacing, unit tested good."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site to replace switch, found faulty ice maker, ordering ice maker. ordrng 1 W10873791 (icemaker)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 Arrived onsite for the refrigerator making a thumping noise. Mr stated the noise had been coming from the evaporator fan. I found the fan working as designed and it was making the normal noise. I explained this to mr. Mr asked if I could show him how to replace the filter and I found the release on the filter housing broken. I replaced the filter housing and installed the customers new filter. There were no water leaks present at the time of service. Call complete.
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived onsite for the refrigerator with cooling issues. I found the RC at 42 degrees and set at 36. I found the FC at only 28 degrees and set at -2. I found the FC evaporator coil frosted up. I put the unit in a short forced defrost and tested voltage out of the main control and had 122VAC. I tested the defrost heater and it showed 30 ohms. I checked voltage at the heater and had 119VAC. The heater started getting warm and it stopped. I found the neutral wire connection at the heater loose. I corrected the connection but when I tried to test it the bimetal opened but I explained to the customer that I thought they would be ok.