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for Lago Vista, TX
Brent - Lago Vista, TX
Dinah - Lago Vista, TX
Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.
Izabelly - Lago Vista, TX
FAST, great service
Adam - Lago Vista, TX
Anthony - Lago Vista, TX
Cathy - Lago Vista, TX
These gentlemen were polite, efficient, and solved the problem quickly.
James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens
Jennae Warner - Lago Vista, TX
Julius - Lago Vista, TX
Chad - Lago Vista, TX
James - Lago Vista, TX
Pauline - Lago Vista, TX
Washer - Excellent Service. Perfect 10!
Bill - Lago Vista, TX
James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!
Shannon - Lago Vista, TX
Cathy - Lago Vista, TX
My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Great service, great knowledge, very helpful and friendly
Jennifer - Lago Vista, TX
Fridge / Icemaker repair
Nancy - Lago Vista, TX
Karen - Lago Vista, TX
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Scott - Lago Vista, TX
Appliance Express was very professional from beginning to end. Excellent communication as to when to expect the repair person. James showed up on time gave me a diagnosis and price within a very short period of time and fixed my problem.
Max Khan - Lago Vista, TX
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and tested operation. Found F2E2 error stuck on ui. Found part ordered for ui was just the housing with no control in it. I will need to order the ui to properly repair the unit. Control, ui and panel are needed to repair unit. ; ordrng 1 W11305308 (CONTROL) and 1 W11368911 (UI)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and found water filter and cover hanging down and would not latch. Cover latch was deformed so installed new but found it would not latch either. Found base pushing too close to liner not allowing the door to latch. Installed new base and tested. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WML55011HS2 Arrived on site and found liner paint is peeling off and metal is rusting. Called tech line and spoke to Andrew #7726534842. Documented findings and no recommended repair. Instructed customer that the customer service team will contact with a resolution. Job complete
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for the dishwasher not draining correctly. I found the unit draining correctly and explained to the customer that a small amount of water would remain in the pump. I went over cleaning the filter and rinse aid use with the customer. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker with an E2 motor lost position error. I ran test 56 and the motor would not function. Getting all the parts that could cause the issue. Only the FC icemaker was prescreened. Ordering W11294907 ICEMAKER, W10898445 CNTRL-ELEC, & W10870822 CNTRL-ELEC. RS for Mon 12/2.; ordrng 1 W10870822 (CNTRL-ELEC) and 1 W10898445 (CNTRL-ELEC) and 1 W11294907 (ICEMAKER)"
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the evaporator fan motor with 124VAC to it but not running. I replaced the fan motor and tested the unit. The unit works as designed. Call complete.
DRYER MAYTAG MGDB835DC4 Arrived onsite for the dryer that’s taking multiple cycles to get clothes dry. I found the dryer temp averaging 145 degrees and the unit working as designed with no air flow issues. I found the clothes not rolling in the drum correctly to make good contact with the moisture sensor bars. I adjusted the level of the dryer so clothing would contact the sensor bars correctly. The unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer not cooling at all. I found the cold control not passing any voltage. I replaced the cold control and tested the unit. The unit is working as designed. Call complete.
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not draining. I found only 19VAC out of the control to the drain pump. I replaced the control and tested the unit. The drain pump still would not run with proper voltage to it. I replaced the drain pump and tested again. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is making unusual noise. Found rollers not lowered causing creaking and rattling. Lowered rollers and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found water valve has seeped and frozen overfill section of icemaker causing ice to build up in bottom of dispenser area. Replaced water valve and damaged ice bucket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite to install previous diagnosed parts on refrigerator with little to no cool. I found that the RC evaporator coils were iced over and steamed the ice build up off the RC evaporator and found the drain hose had a restriction. Blew out the restriction and replaced thermistors and control. Tested unit and unit operated as designed. Call complete.
COMPACTOR WHIRLPOOL GC900QPPQ6 Arrived onsite for the compactor not starting. I found the main switch start button not switching voltage. I replaced the switch and tested the unit. The unit is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for the dishwasher that is still having issues with film, spots, and stains in the dishwasher and on the dishes. The customer stated they used the Affresh tablet and have been turning the hot water on at the faucet getting it hot before starting the machine. I tested the machine and found no stored error codes. I found the pump working as designed. The customer is not on a softener. I found grime build up on the door and inside the machine. I found out that the customer is leaving some food build up on the dishes. I found the customer using finish jet dry 5X. I advised the customer to use Finish Quantum detergent and use regular jet dry setting the dispenser to 1 and to check for suds. I advised that if suds were present to stop using rinse aid in the dispenser when using the quantum. I advised the customer to try Lemi Shine dishwasher cleaner or appliance cleaner to see if the results are better due to the hard water they have. Call c
REFRIGERATOR KENMORE 253.443924 Arrived onsite for the refrigerator that’s not cooling in either compartment. I found the compressor running but nothing cooling. I removed power from the unit and plugged the unit back in and the compressor came on immediately meaning there is either a refrigerant leak or the compressor is not pumping. The customer stated they had just moved the refrigerator from another location and it was working prior to the move. I explained to the customer that the issue was probably from a leak due to the move. I explained to the customer that the compressor would need to be replaced and possibly the evaporator.Call complete.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not advancing thru the cycle. I found the control stuck in the wash cycle when I arrived. I checked stored error codes and found an F8E1. I found the machine wash temp selector on hot when I arrived. I found the hot water wall valve turned off causing the issue. I opened the wall valve and tested the unit in auto diagnostics. The unit completed the cycle and worked as designed. Call complete.
DISHWASHER LG LDT5678ST Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door latch and tested the unit. The unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed parts. Gained access to sump assembly. Removed sump and heater, installed new. Performed diagnostics mode and tested operation. Removed top rack and removed adjuster and installed new. All tested good, no water leaks detected."
DISHWASHER LG LDT5678ST Arrived on site for dishwasher not starting cycle. Tested unit and found when pressing start and closing door time will just begin to flash. Inspected door latch and found broken. Will need to replace latch. Office to schedule appointment when ETA is available.; ordrng 1 AGM76209501 (LATCH) and 1 SEENOTE (SCH APT)
FREEZER WHIRLPOOL WSZ57L18DM03 "Arrived on site to install previous diagnosed part. Pulled unit to gain access to hinge. Removed damaged door and installed new. Installed unit and leveled with refrigerator. Tested door seal and all other operations. All tested good, no water leaks detected."
WASHER MAYTAG MVWX655DW1
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and tested operation. I found heater failure, sump and motor failure. I also found upper rack roller broken and stop missing. Unit will need new sump, heater, adjuster and stop to repair. ; ordrng 1 W10712395 (adjuster) and 1 WPW10508950 (stop)"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and tested operation. I found fault for owi sensor. Installed new owi. Ran diagnostics and found unit working properly. Instructed customer that with liquid soap there is build up when dishes are too clean going into dishwasher and if the water is not hot enough. Instructed customer to just scrape food from dishes and place in dishwasher to allow soap to activate properly. Also instructed to run the hot water at the tap prior to starting a cycle to ensure incoming water temperature is hot enough for cycle. Unit working as designed. Job complete
MICROWAVE WHIRLPOOL WOCA7EC0HZ02 Arrived on site and tested operation. Customer stated she cycled the breaker and the display came back on and has worked for that past 3 days. No faults in memory and all functions test good. Instructed customer that if the issue returns to please leave unit in failed state so that the cause of the failure can be identified. Job complete
OVEN WHIRLPOOL WFE525S0HS1 Arrived on site and tested operation. Inspected fuses and harness. I found harness has shorted at the terminal block. Installed new harness and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW8500DC5 Arrived on site and tested operation. Customer had examples of spotting on clothing. I found the unit not cycling long enough and filling with enough water. I found control to be point of failure. Installed new control and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site and tested operation. Customer had examples of poor cleaning performance. Ran diagnostics and found over loaded error code in memory. I found a load in dryer of shirts, towels and bath mat and customer confirmed to be a normal load. Instructed customer on best practices for optimal washing performance. I also found agitator warped in diagnostics and installed new. Unit working as designed. Job complete"
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived onsite for the freezer to replace the dented door. I found the new door that was shipped with a deep scratch in it when removing the protective film and took a pic. The door will need to be reordered. Ordering C-notes & W10746792 DOR-FMD. ordrng 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 W10746792 (DOR-FMD)
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for the dishwasher with the dispenser door not opening or closing. I found the dispenser door gasket rolled out. I replaced the dispenser. Call complete.
RANGE WHIRLPOOL WGE745C0FS00 Arrived onsite for the range that the knobs can’t be turned to adjust the temperature. Mr stated the knobs on the right side were the issue. I found one of the right knobs completely stripped out and the other one partially stripped. The left knobs are good. Both right side knobs need to be replaced. Ordering 2EA W10877754 KNOB.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for unit leaking water. It turns out that the unit is not draining. Found that the disposal drain plug had not been removed. Re-tested unit and all operations are normal.
DISHWASHER MAYTAG MDBH965AWB Arrived on site and found unit has water standing. Tested drain cycle and found unit drains very slowly after a short burst. Cleaned out water and found filter and sump completely caked with build up and trash. Cleaned out and tested operation. Unit is now draining and I instructed customer to run a couple of cycles with dishwasher magic to break up and clear out remaining build up in filter. Job complete
REFRIGERATOR MAYTAG MFX2571XEM0 Arrived on site and found both fresh food gaskets tearing at mullion flaps. Installed new gaskets and warmed to allow for proper seal. I found frost build up in freezer due to obstruction blocking drawers from sliding completely forward. Customer removed obstruction and door closes properly. Job complete
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. I found off balanced load and drain pump error. Ran diagnostics and found pump getting clogged with debris. Instructed customer that the item being washed will have to be sprayed off to removed larger chunks of dirt and food before washing and recommended to run a washing machine cleaner in u it weekly. Unit operating as designed. Job complete
REFRIGERATOR WHIRLPOOL WRS342FIAM02 Arrived on site and tested operation. I found no operation from ice maker. Found proper voltage to ice maker. Installed new ice maker and tested. Unit tests good. Job complete