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for Lago Vista, TX
Todd - Lago Vista, TX
Brent - Lago Vista, TX
Dinah - Lago Vista, TX
Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.
Izabelly - Lago Vista, TX
FAST, great service
Adam - Lago Vista, TX
Anthony - Lago Vista, TX
Cathy - Lago Vista, TX
These gentlemen were polite, efficient, and solved the problem quickly.
James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens
Jennae Warner - Lago Vista, TX
Julius - Lago Vista, TX
Chad - Lago Vista, TX
James - Lago Vista, TX
Pauline - Lago Vista, TX
Washer - Excellent Service. Perfect 10!
Bill - Lago Vista, TX
James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!
Shannon - Lago Vista, TX
Cathy - Lago Vista, TX
My entire experience was excellent. The team did a very nice job of keeping me informed the day of service through emails, texts, and phone calls. James was awesome! He was very knowledgeable and able to fix the problem promptly.
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Great service, great knowledge, very helpful and friendly
Jennifer - Lago Vista, TX
Fridge / Icemaker repair
Nancy - Lago Vista, TX
Karen - Lago Vista, TX
Vicki - Lago Vista, TX
When we needed a warranty call and the first assigned vendor failed to get the job done, Appliance Express stepped up, fit us into their busy schedule and got the job done quickly and efficiently. The tech was knowledgeable and friendly. This was really great service and I wouldn't hesitate to call them again.
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
James is superior in his skills...! Fixes things with percision.
Lynne - Lago Vista, TX
James is the best..!! Second time here for a different appliance. So efficient and knowledgeable. Don't want anyone but him here. Excellent employee.
Scott - Lago Vista, TX
Appliance Express was very professional from beginning to end. Excellent communication as to when to expect the repair person. James showed up on time gave me a diagnosis and price within a very short period of time and fixed my problem.
RANGE JENN-AIR JGRP436HL00 "arrived on site to install previously diagnosed and ordered part. Per Techline, I removed and replaced the Bake Ignitor and tested. The Ignitor arced and the burner came on, but only stayed on for approximately 5 seconds then turned off. I contacted Techline and spoke to Rich and advised of my findings and previous repairs. Rich advised to check the orifice and orifice holder. The orifice should be an L105 for propane gas and the orifice holder should be sitting level. I found that the orifice holder was not sitting level and the orifice was an L125. I corrected both and retested and the unit operated as designed. Rich provided file #7726964670. I advised the customer of my findings and repairs. No gas leaks detected during service (used liquid gas detector), job completed."
DRYER LG DLEX3875V "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to disassemble the unit to replace the main PCB Control when I found that the part number provided was not correct and the part didn’t match the old part. I contacted lg Techline and they put me through to lg parts department and was told that the part number EBR62707607 I advised my customer of the issue and they advis3d they would wait for the part to come in. I advised the customer the office would contact them when it arrives and schedule service. I am ordering the PCB main and office to schedule return service.; ordrng 1 EBR62707607 (PCB MAIN)"
RANGE JENN-AIR JGRP436HL00 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Bake Ignitor harness and burner and tested. Unit continues to not stay lit. I went to replace the Bake Ignitor and found that the Ignitor was the wrong part. I am ordering the Bake Ignitor W11355922 No gas leaks detected during service.; ordrng 2 W11355922 (IGNITOR)s
DISHWASHER KITCHENAID KDFE104DSS3 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath and they have been putting a cookie sheet under the unit to catch the water. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Approximately 30 seconds after the water dispensed into the tub and the motor came on, water began to leak from the diverter area. I turned the unit off and turned the drain pump on to get the water out of the unit.. I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. I took several photos of the damage to the floors and left the defective part with the customer for insurance purposes."
DRYER LG DLEX3875V "arrived on site to inspect dryer turning on when the door is closed without pressing the power button. I verified the door switch was good. Contacted lg Techline and spoke to Keith and advised of the issue. Keith advised that the problem isn’t in the door switch, but in a relay on the main control board. He provided a part number of EBR62707601 and advised that lg would be sending an email with return information as they want the old board returned to them so they can inspect it. No lint observed during service; ordrng 1 EBR62707601 (PCB MAIN)"
WASHER WHIRLPOOL WFW95HEDC0 "arrived on site to inspect washer dispenser issues. Upon further inspection, the customer advised that the dispenser is full of water after every wash. They advised that when it happened previously, they found debris in the drain pump filter. I removed the filter and found no debris. Placed the unit in diagnostics showing error codes F9E1, F8E3. Cleared the codes and continued with testing. When the cold #1 valve was to come on, it failed. Also, the dispenser was full after testing. Due to the valve failure and the dispenser staying full, I removed and replaced the inlet valve and dispenser and retested. Unit operated as designed with no error codes. I advised the customer of my findings and repairs via text as they weren’t available at the time of repairs. No water leaks observed during service, job completed. Customer not available to sign receipt."
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "arrived on site to inspect refrigerator ice maker arm broken. Upon further inspection, I reattached the IM arm and Estes and it did not harvest. Using my jumper wire, I tested the IM from points T-H and it failed. I removed and replaced the ice maker and tested and it is operating as designed. No water leaks observed during service, job completed."
RANGE JENN-AIR JGRP436HL00 "arrived on site to install previously diagnosed and ordered part. Previous tech was advised by Techline to replace the hv harness and Bake Ignitor due to the Bake function not operating in the oven. When I went to replace the hv harness, I found that the wrong part was ordered. I verified continuity to the harness needed and it showed to be good. I contacted Techline and spoke to Andrew and advised of my findings. Andrew advised that the notes in the file created states to replace the harness and Ignitor and if that didn’t fix the issue to replace the DSI module. Provided File #7726620847. I advised the customer of the issue and am ordering the Bake hv harness, Ignitor and (2) DSI modules. Office to schedule return service due to special order of harness. No gas leaks detected during service.; ordrng 1 W10332287 (igntr-oven) and 1 W10878504 (burnr-oven) and 1 W11113650 (igntr-oven) and 1 W11311197 (IGNITOR HARNESS) and 2 WPW10511278 (module-spk)s"
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer water issues. Upon further inspection, the customer advised that the unit isn’t getting enough water to wash. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the water input/sensor. The unit began to fill and once it reached the correct level, the unit stopped filling. I made recommendations on use & care of the unit and use of detergents/softeners. No water leaks observed during service, job completed."
WASHER MAYTAG MHW6000XW2 "arrived on site to inspect washer error code. Upon further inspection, I found the unit showing a PF error code. I unplugged the unit and attempted to put it into diagnostics and it failed. I removed and replaced the main control and tested and the unit operated as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the water inlet valve was recently replaced and afterwards, the unit continued to leak. I placed the unit in diagnostics showing error code F0E5. Cleared the code and continued with testing. When the unit began to spin, it sounded as if the gearcase were grinding on metal, but still no leaks. I found the incoming cold water valve was badly leaking at the wall. Customer advised there was a small puddle under the unit and water is leaking under the house. I tilted the unit back and found a large amount of gearcase oil on the side panels, the sound absorber, and drain pump. I advised the customer of my findings and advised that the gearcase needs to be replaced. I am ordering the gearcase and clutch No water leaks observed during service other than the incoming water valve at the wall.; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Once the water dispensed into the tub and the motor came on, the motor began to make a loud screaming noise. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WTW7000DW0 Arrived on site and tested operation. Found water leaking from valve area. Installed new valve and tested operation. No leaks found after repair and unit is functioning properly. Job complete
REFRIGERATOR GE PYE22KSKFSS Arrived on site and installed previously diagnosed parts. Tested operation and found unit working properly. Job complete
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for refrigerator making noise and auto fill not working. Inspected unit and work area. Found left hinge cap broken. Found moisture buildup around fresh food evaporator. Performed diagnostics mode and found fault code for dirty condenser. Called GE tech support and spoke with Greg and he stated to order display control and it will come with sensor for the auto fill and will need moisture kit to divert moisture away from fresh food evaporator fan. Spoke with customer on condenser cleaning. Will need authorization for repair. ordrng 1 WR17X27465 (DISPLAY TOUCH PAD) and 1 WR49X26666 (MOISTURE KIT) and 1 WR55X27267 (DISPLAY/AUTO FILL)"
RANGE JENN-AIR JGRP436HL00 Arrived on site for oven not working. Inspected unit and work area. Tested oven operation and found DSI control not reading when igniting flame. Gained access to DSI control and removed failed control and installed new. Tested unit and found same failure occurring. Called tech support and spoke with Austin. He stated to replace ignitor and harness. Office to schedule appointment when ETA is available for part.; ordrng 1 W11311196 (SPARK IGNITOR WITH HARNESS )
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site and tested operation. Found F2E2 error stuck on ui. Found part ordered for ui was just the housing with no control in it. I will need to order the ui to properly repair the unit. Control, ui and panel are needed to repair unit. ; ordrng 1 W11305308 (CONTROL) and 1 W11368911 (UI)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and found water filter and cover hanging down and would not latch. Cover latch was deformed so installed new but found it would not latch either. Found base pushing too close to liner not allowing the door to latch. Installed new base and tested. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WML55011HS2 Arrived on site and found liner paint is peeling off and metal is rusting. Called tech line and spoke to Andrew #7726534842. Documented findings and no recommended repair. Instructed customer that the customer service team will contact with a resolution. Job complete
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for the dishwasher not draining correctly. I found the unit draining correctly and explained to the customer that a small amount of water would remain in the pump. I went over cleaning the filter and rinse aid use with the customer. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived onsite for the refrigerator with a no ice condition. I found the ice maker with an E2 motor lost position error. I ran test 56 and the motor would not function. Getting all the parts that could cause the issue. Only the FC icemaker was prescreened. Ordering W11294907 ICEMAKER, W10898445 CNTRL-ELEC, & W10870822 CNTRL-ELEC. RS for Mon 12/2.; ordrng 1 W10870822 (CNTRL-ELEC) and 1 W10898445 (CNTRL-ELEC) and 1 W11294907 (ICEMAKER)"
REFRIGERATOR WHIRLPOOL WRT316SFDM01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the evaporator fan motor with 124VAC to it but not running. I replaced the fan motor and tested the unit. The unit works as designed. Call complete.
DRYER MAYTAG MGDB835DC4 Arrived onsite for the dryer that’s taking multiple cycles to get clothes dry. I found the dryer temp averaging 145 degrees and the unit working as designed with no air flow issues. I found the clothes not rolling in the drum correctly to make good contact with the moisture sensor bars. I adjusted the level of the dryer so clothing would contact the sensor bars correctly. The unit is working as designed. Call complete.
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC Arrived onsite for the freezer not cooling at all. I found the cold control not passing any voltage. I replaced the cold control and tested the unit. The unit is working as designed. Call complete.
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not draining. I found only 19VAC out of the control to the drain pump. I replaced the control and tested the unit. The drain pump still would not run with proper voltage to it. I replaced the drain pump and tested again. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is making unusual noise. Found rollers not lowered causing creaking and rattling. Lowered rollers and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found water valve has seeped and frozen overfill section of icemaker causing ice to build up in bottom of dispenser area. Replaced water valve and damaged ice bucket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived onsite to install previous diagnosed parts on refrigerator with little to no cool. I found that the RC evaporator coils were iced over and steamed the ice build up off the RC evaporator and found the drain hose had a restriction. Blew out the restriction and replaced thermistors and control. Tested unit and unit operated as designed. Call complete.
COMPACTOR WHIRLPOOL GC900QPPQ6 Arrived onsite for the compactor not starting. I found the main switch start button not switching voltage. I replaced the switch and tested the unit. The unit is working as designed. Call complete.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for the dishwasher that is still having issues with film, spots, and stains in the dishwasher and on the dishes. The customer stated they used the Affresh tablet and have been turning the hot water on at the faucet getting it hot before starting the machine. I tested the machine and found no stored error codes. I found the pump working as designed. The customer is not on a softener. I found grime build up on the door and inside the machine. I found out that the customer is leaving some food build up on the dishes. I found the customer using finish jet dry 5X. I advised the customer to use Finish Quantum detergent and use regular jet dry setting the dispenser to 1 and to check for suds. I advised that if suds were present to stop using rinse aid in the dispenser when using the quantum. I advised the customer to try Lemi Shine dishwasher cleaner or appliance cleaner to see if the results are better due to the hard water they have. Call c
REFRIGERATOR KENMORE 253.443924 Arrived onsite for the refrigerator that’s not cooling in either compartment. I found the compressor running but nothing cooling. I removed power from the unit and plugged the unit back in and the compressor came on immediately meaning there is either a refrigerant leak or the compressor is not pumping. The customer stated they had just moved the refrigerator from another location and it was working prior to the move. I explained to the customer that the issue was probably from a leak due to the move. I explained to the customer that the compressor would need to be replaced and possibly the evaporator.Call complete.
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not advancing thru the cycle. I found the control stuck in the wash cycle when I arrived. I checked stored error codes and found an F8E1. I found the machine wash temp selector on hot when I arrived. I found the hot water wall valve turned off causing the issue. I opened the wall valve and tested the unit in auto diagnostics. The unit completed the cycle and worked as designed. Call complete.
DISHWASHER LG LDT5678ST Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the door latch and tested the unit. The unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed parts. Gained access to sump assembly. Removed sump and heater, installed new. Performed diagnostics mode and tested operation. Removed top rack and removed adjuster and installed new. All tested good, no water leaks detected."
DISHWASHER LG LDT5678ST Arrived on site for dishwasher not starting cycle. Tested unit and found when pressing start and closing door time will just begin to flash. Inspected door latch and found broken. Will need to replace latch. Office to schedule appointment when ETA is available.; ordrng 1 AGM76209501 (LATCH) and 1 SEENOTE (SCH APT)