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Local Reviews
for Lago Vista, TX

Appliance Express Rated 4.8 out of 5 stars based on 51 customer reviews

Map of Lago Vista, TX

Very competent technicians




Review of Appliance Express

Very good service


Map of Lago Vista, TX

Good service but I thought the service fee was supposed to be waived if y’all did the work




Review of Appliance Express


Map of Lago Vista, TX

Great service




Review of Appliance Express


Map of Lago Vista, TX

J




Review of Appliance Express


Map of Lago Vista, TX

Happy with work done.




Review of Appliance Express

Prompt and professional.


Map of Lago Vista, TX

Outstanding Service from Lou at Appliance Express




Review of Appliance Express

Lou and his assistant (Cayman) where very professional helpful in the repair of the washer.


Map of Lago Vista, TX

Great Service




Review of Appliance Express


Map of Lago Vista, TX

Dishwasher Repair




Review of Appliance Express

Very good service! Explains repairs and equipment use in detail!


Map of Lago Vista, TX

Exellent Service, Great Company




Review of Appliance Express

They were very punctual, responsive and office staff & techs kept us updated on every appointment & stage of the repair.


Map of Lago Vista, TX

Long wait time




Review of Appliance Express

my appointment was at 11 AM. at 1245 PM there was "one car ahead of mine" I did not get out till after 115 PM. Too long a wait time.


Great Service, Awesome Price!




Review of Appliance Express


Best Service Ever!




Review of Appliance Express

Lou was outstanding. As someone who runs a service company, I can only hope my staff represents me as well as Lou. He was knowledgeable, friendly, and professional.


Excellent service




Review of Appliance Express


Brent




Review of Appliance Express

Great


Washer Repair




Review of Appliance Express

Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.


Great Service




Review of Appliance Express


FAST, great service




Review of Appliance Express


Great Service




Review of Appliance Express


Superb service




Review of Appliance Express

These gentlemen were polite, efficient, and solved the problem quickly.


James provided wonderful service. He took the time to walk through the repairs and how to care for my machine going forward. Even followed up to ens




Review of Appliance Express


Julius




Review of Appliance Express

Great job


Great service!




Review of Appliance Express


JimBob




Review of Appliance Express


Pauline




Review of Appliance Express


Washer - Excellent Service. Perfect 10!




Review of Appliance Express

James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!


Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE204ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Cedar Ridge Dr, Lago Vista, TX 78645
Lou S.

Lou S.

DRYER WHIRLPOOL MEDB855DC4 "Arrived on site to inspect dryer noises. Upon further inspection, customer advised that the unit begins to make a squeaking noise after it’s been running for a little while. I could not get the unit to duplicate the noise. I disassembled the unit and found the drive belt fraying and the roller axles gunked up and the rollers not rolling smoothly. I removed and replaced the rollers, cleaned the axles, removed and replaced the tension pulley and cleaned its axle and replaced the belt. Cleaned the lint from the unit, reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

Near Continental Dr, Lago Vista, TX 78645
Lou S.

Lou S.

RANGE WHIRLPOOL WFC310S0EW3 "Arrived on site to inspect range oven and control not working. Upon further inspection, I tested voltage at the outlet and got 245V. Tested voltage at the terminal block and got 245V from L1 to L2, 245V from L2 to N and 0V from L1 to N when I should’ve gotten 122-123V from L1 to N and L2 to N. Tested voltage at the control as well and got the same readings. I advised the customer that the issue is not with the unit but with the electrical in the home. I recommended they contact an electrician to take a look at the wiring for the range and the breaker. No repairs needed at this time. Unit left unplugged for safety, job completed."

Near Thunderbird St, Lago Vista, TX 78645
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the unit door falling apart, I removed and replaced the door and tested the unit. Unit is operating as designed. Customer didn’t have the unit connected to WiFi before repairs. I left the instructions on how to connect if they decide to connect it. Job completed."

Near Lynn Ln, Lago Vista, TX 78645
Paul R.

Paul R.

OVEN KITCHENAID KEBS208DSS10 Arrived onsite for a oven to replace the previous diagnosed parts. I replaced the hinges on the lower oven door and the door closes and works as designed. Call complete.

Near Thurman Rd, Lago Vista, TX 78645
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator that the FC seems to be ok but the RC isn’t cold enough. On arrival the customer stated the unit appeared to start working again but stated the ice dispenser constantly is dripping water and the deli control isn’t working correctly. I tested the temps and the FC was at 0 degrees and the RC was at 37 degrees. I found the deli UI with 4 of the 5 selections not working and I found the ice box fan dragging causing the ice in the ice bucket to melt. Both need to be replaced to complete service. Ordering parts authorization, WPW10769076 cntrl-elec, & W10846539 fan. I explained to the customer that the UI was showing 0 in stock and explained the availability and shipping issue that have been going on.; ordrng 1 W10846539 (fan) and 1 WPW10769076 (cntrl-elec)"

Near Ridge Rd, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=12 degrees & RC=51 degrees. I found that the RC evap cover had a large mass of ice on the outside. I advised the customer of my findings and advised that I would have to reschedule due to the large amount of ice and the potential damage that could be caused from removing the evap cover. I recommended that the customer unplug the unit 24-48 hours before I return and to place towels around the unit to protect the walls from any water leakage.No water leaks observed during service.;

Near American Dr, Lago Vista, TX 78645
Lou S.

Lou S.

VENTHOOD UNKNOWN WVW53UC0FS2 "Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the lights and they failed to come on. When I moved the light harness, the lights flickered off/on. I removed the lights and the transformer/capacitor housing and found that the left LED connector pins were loose. I had to cut the shrink tape off the connector to get to the harness to adjust. I attempted to adjust the pins but they would not hold. I contacted techline ad spoke to Dustin and advised of the complaint and my findings. Dustin recommended adjusting the pins and retaping, but I advised I tried and it holds briefly. He advised that he does not have a part number for the harness and our parts dept would have to research the part. If the part is not available for order, then techline would have to contacted and document info to move further. File #7728492703. I advised the customer that our office would attempt to find the part and if not, someone from our off

Near Penn Cove, Lago Vista, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WFW94HEAW0 "Arrived on site to inspect washer door lock not unlocking. Upon further inspection, I found the unit partially disassembled with the top panel off, the screws not mounted into the control panel and the bottom screws missing from the front panel. Placed the unit in diagnostics showing error codes F6E1, F5E2, F5E3. Cleared the codes to continue with testing. As the unit began testing, the door lock engaged, but the unit did not advance. I followed the tech sheet and tested the door switch and control. I pulled the unit out and removed the wick panel to inspect the motor control and I found that the MCU was burnt out.I removed and replaced the MCU and retested. Unit is operating as designed. No leaks observed during service, job completed."

Near Lakeland Dr, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR GE GFE28HSHESS "Arrived on site to inspect refrigerator freezer no cool. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested all fan functions and all fans are operating as designed and unit is cooling properly. After testing, the compressor came on and unit began to cool. No mechanical repairs needed at this time. Unit is plugged into a GFCI outlet. No water leaks observed during service, job completed."

Near Austin Blvd, Lago Vista, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the filter head leaking water, I removed and replaced the filter housing and tested. The unit water fill tube was still slow filling and the filter continued to leak. I removed and replaced the inlet valve and removed the filter and retested. Unit is operating as designed. I inspected the filter and found slivers of plastic on the tip of the filter which is causing the filter to not seal correctly. Customer provided another filter and it too had slivers on the tip. I recommended that the customer purchase their filters from a hardware store or directly from Whirlpool and not online. No water leaks observed during service, job completed."

Near Stagecoach Cove, Lago Vista, TX 78645
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMHA9019HZ2 "Arrived on site to inspect microwave not powering on. Upon further inspection, I found the unit power3s up and the display showing the date/time. I placed the unit in diagnostics showing no error codes. Tested the components and the unit is operating as designed. Tested the unit in normal use and it is operating as designed. I found the unit is not connected to WiFi. Home is still under construction and no internet in the home at the time of service. Recommended the customer connect the unit to WiFi and it they have problems connecting to call the Whirlpool WiFi team for assistance at which time, if there’s mechanical issues, a new dispatch will be made and we’ll come back to service. Job completed."

Near Summit Ridge Dr N, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=68 degrees (-1 setting) & RC=49 degrees (33 setting). Removed both evap covers to find no frost pattern on either evaporator. Tested the unit in diagnostics test #3 and all fans are operating. Checked the compressor and it showed .4amps. Also found a void in the insulation at the back of the unit where there is a rusted spot just behind the RC evaporator. I explained the possibilities if failure once the sealed system is completed and also advised that the sealed system could go well, but won’t know until the system is pressurized . Unit was reassembled and left running. No water leaks observed during service, job completed."

Near Nimitz Ave, Lago Vista, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer not draining and no lights coming on. Upon further inspection, I found water in the tub and attempted to place the unit in diagnostics, but the unit failed. Following the tech sheet, I tested the control and it failed. I removed and replaced the main control and attempted to manually drain the water from the unit but the drain pump failed. I tilted the unit back and found the drain pump harness not connected and the connector cover was knocked off. I plugged the harness into the drain pump and adjusted the cover and placed the unit in diagnostics and manually drained the water from the unit. Placed the unit in diagnostics and calibrated then tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Boat Dock Rd, Lago Vista, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE204ESS1

Near Cedar Ridge Dr, Lago Vista, TX 78645
Paul R.

Paul R.

MICROWAVE WHIRLPOOL MH1150XMB0 Arrived onsite for a microwave to possibly replace previous diagnosed high voltage components. I found the diode shorting out causing the issue the customer was having. I replaced the diode and tested the unit. The unit is working as designed. Call complete.

Near Staghorn Dr, Lago Vista, TX 78645
Paul R.

Paul R.

OVEN KITCHENAID KEBS208DSS10 "Arrived onsite for a wall oven that neither oven compartment is heating up properly and the lower oven door is not closing correctly. I found both ovens out of calibration. I calibrated both ovens. The lower oven door hinges have bent and will need to be replaced with possibly the receivers. Ordering parts authorization, WP4455722 hinge-recv, WP4455723 hinge-recv, & 2EA WP4455526 hinge-door.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 2 WP4455526 (hinge-door)s and 1 WP4455722 (hinge-recv) and 1 WP4455723 (hinge-recv)"

Near Thurman Rd, Lago Vista, TX 78645
Lou S.

Lou S.

DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."

Near Cape Travis Bend, Lago Vista, TX 78645
Lou S.

Lou S.

DRYER WHIRLPOOL MED6230HW0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that they’re having to sometimes dry two times to get clothing dried. I placed the unit in diagnostics showing no error codes. I tested the unit including the motor, heater, sensors, and door. Unit is operating as designed. Customer thought the sensors were working so I demonstrated that the sensors are operating as designed. I tested temps in the unit and according tech sheet, the thermistor temp should be around 176 degrees. My readings were 177, 181, 176 (photo). I made recommendations for use & care and recommended that they dry smaller loads. While testing, I heard a fan come on and stay on. Customer advised that they have a vent tube fan. Advised that there could possibly be a restriction in the venting. No lint observed during service, job completed."

Near Cape Travis Bend, Lago Vista, TX 78645
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site to inspect microwave door falling apart. Upon further inspection, I opened the unit door and found the door strikes sticking in the interlocks. Once the door was open, I found the inner liner separating from the outer liner due to the clips being broken. When opening the door, the inner liner being pulled out is causing the UI control to malfunction. I snapped the inner liner back in and tested operations and the unit is operating good. I am ordering the door assembly and a CNOTE-AUTHORIZATION. Office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11188093 (door/mw)"

Near Lynn Ln, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=5 degrees, RC=41 degrees & ice maker=-1 degree. Placed unit in diagnostics and tested the ice maker and found the sensor arm would not come down and was showing the ice bin full when I had it pulled out. Removed the ice maker cover and found the sensor arm frosted over and sticking and the back left side the ice tray was badly damaged. I removed and replaced the ice maker and tested it and the fill tube and the unit is operating as designed. No water leaks observed during service, job completed."

Near Needles Cove, Lago Vista, TX 78645
Lou S.

Lou S.

WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer not spinning at end of cycle. Upon further inspection, I found the unit full of water and unplugged. I plugged the unit in and placed it in diagnostics and attempted to drain the water from the tub. The unit failed to drain the water. I removed the water from the unit first then removed and replaced the drain pump and calibrated. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job completed."

Near Prairie Rye Dr, Lago Vista, TX 78654
Lou S.

Lou S.

DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit drum being warped and the possibility of the rollers getting warped by the drum, I removed and replaced the four rollers, tension pulley, belt and drum. Tested the unit and it is operating as designed with normal rotation noise. No lint observed during service, job completed."

Near Lago Vista Way, Lago Vista, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested manually. The unit operated as designed and showed no error codes. I turned the unit on and when the water began to dispense into the reservoir, the water dispensed slowly and the filter head began to drip/leak. Due to the slow fill and leaking, I am ordering the filter head ad will return with all prescreened parts. Unit turned off before leaving. No water leaks observed at the end of service. ; ordrng 1 W11266112 (housing)"

Near Stagecoach Cove, Lago Vista, TX 78645
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH32519HW3 "Arrived on site to inspect microwave not venting. Upon further inspection, I tested the unit fan and could hear it coming on, but could not hear the damper opening. I pulled the unit from the wall and found the damper badly bent. I removed and replaced the damper and retested and the unit is operating as designed. Job completed."

Near Camille Ct, Lago Vista, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL ED5VHEXTB01 "(JJ) Arrived on site for refrigerator leaking water. Upon further inspection found ice forming on the bottom of the FC section. Also found evaporator drain tube clogged. Removed back panel and drain tube, cleared debris from drain tube and reinstalled. Using steamer cleared ice from evaporator drip pan and from drain hose inside cabinet. Tested unit and operating as designed. No water Leaks observed at the end of service."

Near National Dr, Lago Vista, TX 78645
Paul R.

Paul R.

REFRIGERATOR LG LMXS30746S/01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and tested the unit. The compressor ramped up properly and all fans were working as designed. The unit appears to be working normal but I explained to the customer to give the unit 24 hours and monitor the temperature. Call complete.

Near Kelly Dr, Lago Vista, TX 78645
Paul R.

Paul R.

DISHWASHER GE PDW9980L00SS Arrived onsite for a dishwasher not cleaning. I found dry detergent in the tub and in the dispenser. I tested the unit and found it not filling with water due to the float switch open caused by detergent and scale debris build up under the float. I removed all of the debris and retested the machine. I found the unit working as designed. There were no water leaks present at the time of service. I advised the customer to use a dishwasher cleaner in the machine and went over instructions for using it. Call complete.

Near Victoria Chase, Lago Vista, TX 78645
Paul R.

Paul R.

WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the dispenser and ran a quick wash cycle. The unit worked as designed and there were no water leaks present at the time of service. Call complete.

Near Twisting Trail, Lago Vista, TX 78645
Paul R.

Paul R.

DISHWASHER MAYTAG MDB4100AWB "Arrived onsite for a dishwasher that leaks when draining, melts dishes, and the dispenser is not opening properly. I tested the unit and could hear the drain trying to open and making a suction sound but never pumping water out. This was causing air to foam up the detergent and leak water over the door seal. The heater is working as designed and I explained this to the customer. This is a older unit and a lot of the parts are in bad shape because of the age and will probably break when trying to disassemble for repairs therefore not making this a good choice for repair. The complete upper part of the pump will need to be ordered and the dispenser linkage and valve. Ordering parts authorization, WP99002281 ball-check, Parts Research 99001795 drain cover, WP912510 o-ring, 6EA 61002031 screw, WP6-915435 seal kit, parts research 99002280 support filter, parts research 99002279 plate suction, WP6-917075 outlet, parts research 3EA 912383 screw, 99002041 support,

Near Champions Cir, Lago Vista, TX 78645
Lou S.

Lou S.

WASHER SAMSUNG WF42H5200AW/A2 "Arrived on site to inspect washer noises.

Near Kiowa Cove, Lago Vista, TX 78645
Lou S.

Lou S.

DISHWASHER WHIRLPOOL MDB4949SHZ0 "Arrived on site for dishwasher no power. Upon further inspection, I found no power cord installed and advised that the power is separate No water leaks observed during service. Job completed."

Near Douglas Cove, Lago Vista, TX 78645
Lou S.

Lou S.

DRYER WHIRLPOOL WED5100HW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a tapping noise. Disassembled the unit and jumped the door switch and tested again. It appears that the rollers are warped or possibly has a flat surface on it. Removed and replaced the rollers and retested and the noise continued. Found the drum to be warped or poorly molded and bouncing on the rollers. I am ordering the drum and another repair kit, just in case and office to schedule return service due to OOS part. No lint observed during service.; ordrng 1 4392067 (dryer repair kit) and 1 W10545923 (drum)"

Near Lago Vista Way, Lago Vista, TX 78645
Paul R.

Paul R.

MICROWAVE WHIRLPOOL MH1150XMB0 Arrived onsite for a microwave making a popping noise when started and there is a crack in the door. I found the outer door trim cracked. I tested the door for RF leakage and found the door sealing correctly. I explained to the customer that the door is cosmetic and it would not be covered under AHS. I could see thru the grill that something on the HV side if the unit is shorting out when the unit is first started. I suspect a cracked diode but I can’t get the unit down. The unit is hanging up on the left side and the wall bracket is floating on the left side. Will need a second man to remove the unit from the wall. Ordering 2nd man and office to RS. I also explained to Ms that a waiver would need to be signed before we would remove the unit from the wall because of how the bracket is floating behind a tile backsplash. Ms agreed to sign it when we return.; saved tckt

Near Staghorn Dr, Lago Vista, TX 78645
Paul R.

Paul R.

REFRIGERATOR LG LMXS30746S/01 "Arrived onsite for a refrigerator to possibly replace sealed system components. After talking with the customer I found out the original service call was placed because they were having ice/dispenser issues. Ms stated the company that came out changed the main control and that’s when the unit stopped cooling correctly. Ordering parts autho & EBR84433501 PCB ASSEMBLY,MAIN. .; ordrng 1 EBR84433501 (PCB ASSEMBLY, MAIN)"

Near Kelly Dr, Lago Vista, TX 78645