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for Kyle, TX
Dale - Kyle, TX
Kevin was right on time and very through. He called Whirlpool and talked them on what could be done. It was Whirlpool's opinion that it was not repairable.
Very nice and patiently explained problem and solution
Leslie - Kyle, TX
Very nice and patiently explained problem and solution
Amy - Kyle, TX
Oscar - Kyle, TX
On time, professional, and resolved the issue quickly.
Thomas - Kyle, TX
Kevin was early than the designated appt time and resolved my problem. He answered my questions.
Fixing the refrigerator
Mike - Kyle, TX
Fixing the refrigerator they were on time see an excellent job done
Cynthia - Kyle, TX
Russell - Kyle, TX
Great and quick service on my whirlpool French door refrigerator
At last I got satisfaction. If the first tech had replaced the ice maker as we suggested, we would be completely satisfied
Michael - Kyle, TX
Kevin did an excellent job
Yolanda - Kyle, TX
Judy - Kyle, TX
Excellent customer service! Expressed that the technician covered his shoes, knew what to do, and fixed the problem with the dishwasher.
Robert - Kyle, TX
Art - Kyle, TX
Sorry can't remember reps name...on email setting up service it was shown as Kevin but, rep that performed service was someone else. Was only here for 15 -20 mins. Replaced cap and the burner worked again. Professional handling but couldn't explain why the old cap suddenly quit working correctly. Bottom line...fixed quickly.
very good service
Thomas - Kyle, TX
Service technician was knowledgeable and helpful in answering my concerns.
PERFECT SERVICE IN EVERY WAY!
Kathleen - Kyle, TX
Kevin Bell was the best service & technical professional I have had service my appliances. Ever. Kevin was on time, courteous, friendly and knew my name. He put on the protective booties before entering my home and he set up his work area neatly in front of our dishwasher and carefully removed the screws for the door and proceeded to do a check of the machine and the problem causing the door to leak. He proceeded to test the machine and located the leak. He answered my questions and discussed with me the part needed to be replaced. He replaced the part that was causing the leak and checked again to confirm there were no other issues with the machine. Kevin was completely knowledgeable about the brand, model and possible problems. He had the replacement part on his truck and was able to complete the repair. He gave me a pamphlet with Appliance Express cards and service information for future reference. Susan, who I spoke with regarding the appointment was also courteous, friendly, knowledgeable about what to expect and was easy to discuss the appointment with me. This was a GREAT service experience and I thank Kevin Bell and Appliance Express for excellent service. I will use Appliance Express for future service repairs and recommend them highly.
Arthur - Kyle, TX
We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.
Chris - Kyle, TX
Problem was not fixed.
Ice maker broken
Henry - Kyle, TX
Job well done.
Melinda - Kyle, TX
Wonderful service and knowledgeable technician who was very courteous and attentive.
Nick - Kyle, TX
Leo was awesome. He’s friendly and knowledgeable.
Martin - Kyle, TX
Angie - Kyle, TX
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Jasmine - Kyle, TX
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on job for complaints of door separating. Confirmed damage to door. Took pictures . Part sent correct number but wrong color in box.; ordrng 1 W11219379 (DOOR )
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of no ice. Found no power going to ice maker. Will need control and two tech. Refrigerator in RV space 44.; ordrng 1 CNOTE (2 TECH ) and 1 CNOTE (2 HOURS ) and 1 W11293378 (CONTROL )
DRYER WHIRLPOOL WED5000DW2 Arrived on job for complaints of no power. Found no power from L1 to N. Recommend customer have electrical service.
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit leaking. Test unit and found water co ing from float housing. Found housing completely loose. Secured housing test unit and unit test good job complete. No leaks present at this time.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for ice build up in freezer. Found freezer door sagging,gasket not sealing on freezer and fresh food door,large gaps between liner and cabinet. Removed freezer door added washer to hinge,reinstalled freezer door,added adhesive to large gaps between liner and cabinet. Remolded freezer and fresh food gaskets,Checked door seals good."
FREEZER WHIRLPOOL WRT111SFDM04 "Arrived on site for ice build up in freezer. Found freezer door sagging,gasket not sealing on freezer and fresh food door,large gaps between liner and cabinet. Removed freezer door added washer to hinge,reinstalled freezer door,added adhesive to large gaps between liner and cabinet. Remolded freezer and fresh food gaskets,Checked door seals good."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator and found freezer drain is blocked with ice. There is an ice sheet on the bottom of the freezer. Disassembled freezer and cleared drain from top and bottom with steamer. removed rear panel and insured P-trap is clear and no further repair is required at this time, no water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site test unit for popping noises. Tested unit found the capacitor was burnt out. Replaced capacitor, diode, and magnetron. After replacement tested unit, unit tested good"
COOKTOP WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for f9e0. Test unit and found bad outlet. Neautral wire had 120 volts it should be at 0 advised customer to contact electrician job complete.
DRYER MAYTAG MGD5630HC0 "Arrived on site and replaced parts diagnose by previous technician, after replacement Noise has significantly improved but there is still some rattle present. Noise does not effect operation of dryer, dryer is new and there is no lint builder at time of service, job complete"
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site for customer complaint of UI not working, found faulty door/UI console, I replaced door, unit tested good."
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to test unit for not operating. Tested unit found at junction box white wire connected to black wire and black wire connected to white wire. Re wired unit white to white and black to black. Tested unit and working as designed, no leaks at this time. Job complete"
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for customer complaint of noise during agitation, found noise coming from gearcase and possibly washplate rubbing on inner basket. Ordering gearcase washplate and basket. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10586077 (basket) and 1 W10870913 (gearcase)"
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for customer complaint of unit not spinning, found loose change as well as actuator not switching from spin to agitate. Replaced actuator, unit tested good."
RANGE WHIRLPOOL WFG525S0HB0 "Arrived on site to install new handle that was shipped to customer from whirlpool. Replaced handle, tested unit, unit test good. No issues at this time. Job complete"
DRYER WHIRLPOOL GGW9250PW3 "Arrived on site and inspected dryer and found temperature is fluctuating between 120 and 180° while running on a normal cycle. Inspected airflow and found customer has recently clean exhaust to exterior of home and airflow is good. Could not duplicate reason for service call at this time dryer is operating normally.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site and inspected refrigerator and found no ice production, attempted to run test 44 and ice maker will not harvest. Inspected wiring at bottom of freezer door and found broken wires, Took pictures. Entire freezer door will need to be replaced in order to correct issue, no water leaks from connections at time of service. Customer is aware freezer door may take 6 to 8 weeks.; ordrng 1 LW11038915 (FREEZER DOOR) and 1 WPW10249913 (gasket-fip)"
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and found condensation along top right hand side of freezer door, took pictures. Gaskets have already been added under freezer door gasket recommended by techline. Spoke with techline and they recommended turning on Test 34 and test 40 to always on. There is no further repair or adjustment That can correct the problem, refrigerator is unrepairable. SR 7726083676"
OVEN WHIRLPOOL RBD305PRS00 Arrived on site to test unit for broken UI panel. Found that display board was broken. Spoke to customer about getting the UI control board fixed.
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to test unit for right burner knob being broken. Tested unit, found the knob cracked at the base of the knob. Replaced knob, tested unit, saw no other issues at this time. Job complete"
FREEZER MAYTAG MZF34X20DW00 "Arrived on site for no cool. Found control shutting itself off, found thermistor cracked,replaced main control and thermistor. Powered unit on,compressor and fans powered on frost pattern forming unit working as designed. Customer lost food due to control shutting itself off."
OVEN WHIRLPOOL WOS92EC0AS03 "Arrived on site for customer complaint of unit being dead, found thermal fuse was faulty, I replaced fuse under AE Warranty, unit tested good."
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on job for complaints of spark noise. Found the magnetron burned and capacitor shorted. Replaced all three parts.
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on job for complaints of no ice. Ran diagnostics and icemaker failed. Replaced icemaker and re test. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of unit frosting in freezer, found signs of air leak, sealed compartment, unit tested good at time of service."
WASHER WHIRLPOOL WFW72HEDW Arrived on job for complaints of no power. Removed top and found 120v to control but no light on control. Replaced control. After replacement test operation all good
DRYER WHIRLPOOL WED92HEFW2 "Arrived on site for customer complaint of unit making noise and complaint of last tech not hooking vent hose back up properly. I reconnected vent hose, unit tested good at time of service."
COOKTOP WHIRLPOOL WFE505W0HS1 "Arrived on site and inspected range and found it showing F9E0, attempted to move range forward but there is wall trim walking it from being pulled past the counter. There is not enough spacing to get behind it and inspect the wiring. It was just delivered and has never worked properly. Either plug was not installed properly, or wiring to home is incorrect. Range will have to be accessible to repair properly."
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on site and replaced leveling foot diagnosed by previous technician, refrigerator is now correct, job complete"
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frozen over, took picture. refrigerator will need to be defrosted, customer has read and signed defrost waiver. Evaporator cover will need to be replaced on next visit. No water leaks from connections at time of service, job complete"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found customer experienced constant water flow from inlet on the left-hand side of the tub that overflowed dishwasher. Could not duplicate experience but replaced incoming water valve to prevent possibility of reoccurring. No water leaks from connections at time of service, job complete"
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for not keeping time. Tested unit for bad panel control. Panel control was bad. Replaced panel control. Tested unit. Control panel working at this time. Advised customer that unit could be possibly losing power. Will need an electrician to check power. Job complete.
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of rear seal came off. Replaced seal and test dryer.
WASHER WHIRLPOOL WFW8620HC1 Arrived on site and inspected washer and found cosmetically damaged unit was actually the dryer and called in incorrectly. Washer is in an assisted living community set up in a communal laundry room and
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for customer complaint of frost build up, I had to form the gasket after doors were reversed, unit tested good."