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for Killeen, TX
Kel - Killeen, TX
Mary - Killeen, TX
no problems with my service call trust them completely
Derek - Killeen, TX
I was happy for the service we received. The technician was very professional and mannerly. He explained what was going on and was knowledgeable
Robert - Killeen, TX
Very professional and knowledge technician
Great service. Very clean. Warranty Covered everything
Rafael Arroyo - Killeen, TX
Donna - Killeen, TX
Jonathan was an extremely nice and professional individual. Wish everyone one was as pleasant as he and Alvin were to work with. Susan was also an extremely pleasant and polite individual to work with. She went out of her way to try and help with my situation.
Antonio - Killeen, TX
Al is very respectful and nice to talk to.
Friendly and knowledgeable
Kingsbury - Killeen, TX
Three times a technician had to service the same refrigerator ( each time a different issue from the first). The fast response was amazing and the technicians communicated between one another for a full understanding of repairs. The office personal are very helpful and easy to talk with. Thank you for great service.
Logoitino - Killeen, TX
He did a great job I highly recomand him to anybody
Billy - Killeen, TX
Excellent Very Professional
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Johnny - Killeen, TX
James - Killeen, TX
Timely, Professional, Great Timing and very knowledgeable.
Jacqueline - Killeen, TX
My experience was great. Thank You!!!
Great service, informative
Michelle - Killeen, TX
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer that was not turning on. Upon further inspection of the unit I found that the power outlet was supplying 240 V as needed and the main AC control was also being supplied the 240 V and was directly sending five DC volts into the UI control. Even though the view I was receiving the proper amount of voltage its still not respond to touch or turn on and the customer stated that the unit for the past couple of months had been randomly turning on and off by itself.
OVEN GE JTP30BM1BB Arrived on site and inspected GE oven control panel with some buttons that work and some that dont work.Confirmed the complaint and found the part needed is the WB49T10036 Kit Panel Control (BK).Needs more work ; ordrng 1 WB49T10036 (KIT PANEL CONTROL 30 (BK))
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer not startinG.No parts installed and office contacted.Job. Complete No leaks observed at the time of service"
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer leaking from underneath.Confirmed the complaint and found the hose from the drain pump to the back panel had a pinhole causing the unit to leak.Removed and replaced it and unit tested as designed.Job complete Customer satisfied.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer leaving clothes wet.Found the unit was not leveled properly, causing the unbalanced load failure.I balanced, calibrated and tested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switchs etc then tested to make sure the switchs and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected refrigerator not making ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it and inspected wiring.Unit now operating properly.No leaks detected at time of service.Job complete
WASHER WHIRLPOOL WFW560CHW1 Arrived on site to install previously ordered part.Removed and replaced the defective drain hose.Tested and unit tested as designed.No leaks detected at time of service.Job complete
RANGE WHIRLPOOL ACR4303MFW3 "Arrived on site and inspected the range oven not heating.Found the burners work fine, but the oven wont heat.Discovered the L2 or Red wires were burned at the main harness and the block terminal.Customer will need to purchase a 3 prong range cord to complete the repair.Unit actually is owned by Rent a center, which is going to transport the unit back to the store and reschedule the appointment.All parts will be used on return service visit.Needs more work; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRT318FZDW Arrived on site and inspected refrigerator cooling intermittently.Confirmed the complaint and found the a massive ice buildup on the right side of the evaporator surrounding the thermistor.Used my steamer to defrost the unit and replaced the thermistor.Reassembled the unit and advised the customer to wait approximately 24 hours for unit to reach optimal temperatures.No leaks detected at time of service.Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator making loud unusual noises.Customer had unit unplugged upon arrival.I powered on the unit and unit tested as designed.
DRYER WHIRLPOOL WED4950HW0 Arrived on site and inspected dryer not starting.Confirmed and checked voltage at the outlet and got 0/0/0Tripped the breaker and pressed the start button and the breaker tripped and the lights flickered.Advised customer to contact an electrician to correct the issue.Parts listed as use on return after customer gets the outlet repaired.Job complete Repair kit wheel used on call
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to install previously ordered parts.Unit was disassembled from previous tech, so I installed the gearcase, hub, actuator, screws and cam.Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to check washer for noise and vibration. Found gearcase mounting bolt on right rear side not fully seated and pulley nut not as tight as it should be. This was causing the excessive vibration. Tested the washer multiple times on spin and vibrations is now normal but there is a plastic rubbing/ticking sound that is coming from somewhere under the washplate or from underneath on the cam assembly. Was unable to determine the cause of the noise but it is not normal and we need to replace those components one more time and if noise persists tech line and Whirlpool will need to be contacted.