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for Killeen, TX
Logoitino - Killeen, TX
He did a great job I highly recomand him to anybody
Billy - Killeen, TX
Excellent Very Professional
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Johnny - Killeen, TX
James - Killeen, TX
Timely, Professional, Great Timing and very knowledgeable.
Jacqueline - Killeen, TX
My experience was great. Thank You!!!
Great service, informative
Michelle - Killeen, TX
Charles - Killeen, TX
Jackie - Killeen, TX
My dishwasher was leaking washer from underneath it. It had an extended warranty through lowes and they contacted Appliance Express for service. The tech was very nice and informative took his time to address the issue. I did have to have him coma back out, because the problem we initially though it was it was actually another part, but when I called back to Appliance Express Jordan was very nice and helpful and she got me all set up with another appt . I had a good experience , they are very professional and even dealing with all this covid 19 they were practicing safety measures gloves, masks for the techs, I though that was really great and important. Prior to this issue with this dishwasher I had used them in the past for another dishwasher that ended up needing a new pump, they gave me a price I felt it made for since to purchase a new dishwasher since the dishwasher needing the pump was cheap and come with the house. They said ok and didn't try to be pushy and talk me into just purchasing the new pump.
Linda - Killeen, TX
Suzette - Killeen, TX
Our technician was super! Arrived within the time frame scheduled. Wore gloves and a face mask which made feel so much better about having in-home service. Fixed the problem promptly and professionally. Couldn’t have been any better!
Velvet - Killeen, TX
Tommy - Killeen, TX
The technician from Appliance Express did an outstanding job with resolving the issue with my dish washer.
Victor - Killeen, TX
Received excellent customer service from Al. Thank you again!!
Felicia - Killeen, TX
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to diagnose a refrigerator that is freezing items throughout RC compartment. Tested unit and found previous suggestion from tech line of taping vent to reduce the airflow, Wind vent was taped less than 30% of the event was blocked. Retake vent to reduce airflow by approximately 50%+. Also noted freezer set to min, allowing even more airflow to RC. Adjusted freezer settings as well. All is working properly at this time and no leaks were found at time of service."
WASHER MAYTAG MVWB835DW0 Arrived to inspect washer still not working properly from first service.Ran diagnostics test mode and unit didn’t complete the testing.Found the gear case was defective.
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer draining and spinning issues. Found the unit wasn’t draining properly.Removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher not washing.Ran diagnostics test mode and found the drain and pump and motor were defective.Removed and replaced them.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.Customer satisfied
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived to inspect dishwasher not starting. Ran diagnostics and found the unit is on a GFCI outlet, causing the issues.Customer will contact an electrician for repair to the outlet.All water lines were dry at the time of service.Job complete"
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived to inspect faulty ice maker.Confirmed the ice maker was defective and didn’t work.Removed and replaced it and unit filled and cycled properly.Customer told to wait 24 hours for ice.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL ED5JHEXTS10 "Arrived on site to install previously diagnose parts. Inspected unit and work area. Customer advised that the unit is still leaking from the evaporator down to the bottom of the freezer and that the issue has not been corrected. Inspected drain pan and found drain pan completely warped and water not being able to flow to the drain tube. Will need heat shield including the drain pan in order to complete repair. Office will need to contact American home shield for authorization and if authorization is given, will need to contact customer about reschedule date.; ordrng 1 C-NOTE (AUTHORIZATION ) and 1 W10274575 (shield)"
DISHWASHER FRIGIDAIRE FDB1050REC2 "Arrived to inspect dishwasher not working properly.Confirmed the complaint and attempted to turn the unit on, but unit never powered on. Customer advised all the lights are out and unit hasn’t worked since the control stopped working.Ordering the control module, returning with the valve and motor.Unit couldn’t be diagnosed properly without powering on.Office to reschedule with customer ; ordrng 1 154712101 (CONTROL MODULE )"
MICROWAVE WHIRLPOOL WMH31017HZ2 Arrived on site for microwave that won’t turn on. Inspected unit and work area. Tested microwave and found no power at the user interface. Use extension cord to try another outlet and found the same issue. Remove top panel and tested thermal fuse. Found it open. Replace thermal fuse and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL DU980QPDB3 Arrived on site for dishwasher that’s leaking water into the unit and is not washing well. Inspected unit and work area. Found drain hose pushing water uphill to the drain garbage disposal. Found no loops in the line to stop incoming water from the sink or garbage disposal from back flowing into the dishwasher. Customer advised that they just had a garbage disposal replaced. Used metal tape to fix the drain hose and advised customer to get an o-clamp to properly hold the drain hose. Ran unit through a normal wash to see it fill and start to wash. Unit filled with water and sprayed through both spray arms. Placed unit in drain and found unit draining properly. Unit is working as designed. Call complete.
WASHER WHIRLPOOL MHW5100DC0 "Arrived on site for washer that is leaking. Inspected unit and work area. Found outer tub broken where the Bello sits.
MICROWAVE MAYTAG MMV1174FB2 Arrived on site to install previously diagnosed parts. Area. Replaced microwave door and tested unit. U it is working as designed. Call complete.
REFRIGERATOR GE GSH25JSCBSS "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found frost buildup over evaporator cover about an inch thick. Spoke to CS and tried to jump or the defrost circuit. Heater would not kick on. Issue is with the defrost issue not with a sealed system issue. Watering heater, thermistor, defrost by metal, and control. Office will need to get authorization for repair and contact customer for reschedule date. ; ordrng 1 WR50X10065 (thermostat defrost) and 1 WR51X10055 (heater,defrost) and 1 WR55X10025 (sensor,temp ff) and 1 WR55X10968 (board asm main contr)"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to install previously ordered part.Unboxed the control and it was not the part intended.Called SR to confirm the part needed is W10892389 Ordering the micro computer.Office to reschedule with the customer due to her work schedule.Needs more work ; ordrng 1 W10892389 (MICRO COMPUTER - CONTROL PANEL)
DISHWASHER BOSCH SHE4AP06UC05 Arrived to install previously ordered parts.Removed and replaced the door lock and control panel.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete