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for Killeen, TX
George - Killeen, TX
The repair man was great !!! Would recommend him to others.
Sandra - Killeen, TX
Annamary - Killeen, TX
Very polite, knowledgeable, helpful
Phyllis/calvin - Killeen, TX
We were charged two service call when it was not our fault that the tech did not have the replacement part on hand. It took only 18 minutes to install the part on his return. Labor charges was a little out of hand.
Williams - Killeen, TX
Obnoxious & Impudent Technician
Oscar - Killeen, TX
Greetings, the tech claimed he lived nearby but had trouble finding the address and when he arrived he remained about 10 minutes parked along my curb before entering the house. I had to check a few times to see if he was still there or if he had left. From the get-go, the technician tried to play the blame game with me. First he tried blaming my ignorance and when that failed he went after the popcorn. In the end, it was the switch that was the culprit. He showed me (my property) the defective part but wouldn't let me examine/touch it. This technician was disrespectful and arrogant, asking about my stores and using items without first asking permission. He caused cosmetic and mechanical damage to the microwave and now the microwave fan makes grating noises when it's turned on and off and he left stains on the floor from his step-stool. Who let this guy out of the barn?
Rebecca - Killeen, TX
He was very friendly and effecient!
Verlene - Killeen, TX
Brian - Killeen, TX
Overall great service technician
Tiffany - Killeen, TX
My technician did a wonderful job.
Robert - Killeen, TX
The way it should be done!
Lamont - Killeen, TX
Al was professional and proficient. Within minutes he found the issue and switched out the required part. Once he was done he took the time to turn on the system and ensure it worked as it was supposed to. Great service!
Quick and efficient
Dan - Killeen, TX
An amazing experience as always
David - Killeen, TX
Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.
Ryan - Killeen, TX
WASHER MAYTAG MVWC465HW "Arrived to inspect washer not filling. Confirmed the complaint and removed and replaced damaged valve. Reassembled the unit and unit began leaking from the drain pipe in the wall. The customer is aware of the draining issues, so I left the unit unplugged and water turned off at the valve.
WASHER AMANA NTW4516FW2 Arrived onsite for customer complaint of top load washer DOA. Removed console and found green light not on. Removed and replaced control. Reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
MICROWAVE WHIRLPOOL WMH2175XVS2 Arrived onsite for customer complaint of OTR microwave turn table not working after prior tech’s repair. Confirmed issue. Removed and replaced turn table motor. Reassembled and tested. Turn table motor now works as intended. No other issues found.
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived onsite to install new RH hinge and closer to 5 door french door refrigerator from prior tech’s diagnosis. Removed and replaced both parts. Reassembled. Door now closes as intended. No other issues found. All water connections were dry at time of service.
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived to inspect microwave issues. Confirmed the complaint and removed and replaced switches and reassembled unit and unit tested as designed.JOB COMPLETE.
DRYER WHIRLPOOL MEDC465HW0 Arrived to inspect dryer not closing properly. Verified the complaint and adjusted the catch.Dryer now closes to customers satisfaction.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived to inspect unusual noise from and leaking water onto the top of of the freezer door gasket.I noticed a small air gap in the refrigerator compartment, so I applied adhesive to the entire edges of the refrigerator cabinet to seal the air gaps.Diagnostic test mode showed all features needed were activated.JOB COMPLETE"
RANGE GE PVM9179SKSS
DRYER MAYTAG MEDB835DW4 "Arrived to inspect previously repaired dryer noise.Confirmed the complaint and disassembled the unit and found a roller was not turning as designed. Removed and replaced the roller, repositioned he belt, reassembled the unit and unit tested as designed.JOB COMPLETE."
DRYER MAYTAG MDE6400AYW "Arrived onsite for customer complaint of dryer making loud noises when tumbling. Upon test, found timer hard to start dryer. Confirmed loud grinding noises. Unit will need new timer and wheels to complete repair. No other issues found.; and 1 WP33002803 (timer)"
REFRIGERATOR GE PSS26SGPASS "Arrived onsite for customer complaint of SxS refrigerator leaking water from underneath. Upon inspection, found water supply line valve leaking water causing water to puddle on front of unit. Found all water lines dry. No other issues found."
DRYER MAYTAG MEDB766FW0 Arrived onsite for customer complaint of dryer not starting. Removed back panel and found thermal fuse blown. Removed and replaced fuse. Reassembled and tested unit. Unit now tumbles and heats as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR FRIGIDAIRE LFSS2612TE "Arrived onsite for customer complaint of SxS refrigerator alarm keeps beeping constantly. When arrived, confirmed beeping issue. Found control not recognizing door closed. Removed and replaced control. Reassembled. Observed unit for 10 mins and did not hear beeping return. No other issues found. All water connections were dry at time of service."
MICROWAVE WHIRLPOOL WML55011HS0 Arrived to inspect microwave oven fan and led light inoperable. Confirmed the complaint and removed and replaced the control.Reassembled the unit and unit tested as designed.Customer satisfied JOB COMPLETE.
WASHER WHIRLPOOL LLR7144DZ0 Arrived onsite for customer complaint of of top load washer not agitating. Tested unit and found agitator dogs not engaging. Ordering new agitator assembly.. All water connections were dry at time of service.; ordrng 1 285574 (agitator (complete))