Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Killeen, TX
Judy - Killeen, TX
From the beginning, everyone went above and beyond to help with the utmost professionalism!
Rosalyn - Killeen, TX
Susan - Killeen, TX
Both of the service men were excellent!
Ursula - Killeen, TX
Dabran Carthen - Killeen, TX
On time, professional, job well done!!
Dewanda - Killeen, TX
Technician was very professional and committed to his work. He explained the issues as well as corrective actions taken. He ensured everything was in perfect working conditions and area was cleaned prior to his departure.
Kimberlee - Killeen, TX
Tech was amazing and provided a great service
Ellis - Killeen, TX
Kathryn - Killeen, TX
Al obviously has an expertise in how the dishwasher works.
Doris - Killeen, TX
Very friendly and professional. Got the job done.
Marita - Killeen, TX
Alexander - Killeen, TX
Showed up promptly and fixed the issue very quickly
Kel - Killeen, TX
Mary - Killeen, TX
no problems with my service call trust them completely
Derek - Killeen, TX
I was happy for the service we received. The technician was very professional and mannerly. He explained what was going on and was knowledgeable
DISHWASHER WHIRLPOOL WDF310PAAB4 Arrived on site for a dishwasher that was not drying the dishes properly. Upon arrival I ran a diagnostic test and verify that each cycle was filling agitating washing draining and drying etc. during the dry cycle I was able to verify and test at the main control with sending 120 V down at the heating element and protective TOD at the bottom and the heating element was heating up the dishwasher and functioning as designed I did fine however that the OWI sensor that test the inner temperature of the water and air in the tub was not functioning and reading correctly that the unit needed to be dried still then replace the own sensor and retest of the unit and verified that it was drying during a automatic dry cycle exactly as designed. I also explain to the customer that because of the plastic tub the unit had that at the end of each cycle it was best that they open the door to allow the unit to vent out the humidity per past whirlpool recommendations on t
REFRIGERATOR MAYTAG MF12569YEM2 Arrived to inspect freezer section icing on the floor of the unit. Confirmed the complaint and found the drain was iced over. I used my steamer to defrost the unit. I also found loose sweet peas in the drain tube. After steaming the unit it now has a clear path to drain. Customer satisfied Job completed.
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator icing over in the floor of the freezer compartment. Verified the complaint and found a massive ice block obstructing the drain process. Steamed and removed the obstruction and verified the ice maker operation. Job completed.
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site for refrigerator freezer door gasket not staying in place properly. Upon further inspection I found the inner door mold that help gasket stay in place on the door from was starting to slowly peel from door itself causing the door gasket to fall out of place. The gasket itself was still in good condition. I did recommend to the customer due to the inner door mold peeling that it would be best to replace the entire door. I then added silicone adhesive between inner door model and exterior. Informed customer to leave the door shut for a few hours to help with curing. Unit not working as designed and gasket is no longer falling out of place.
RANGE WHIRLPOOL WFE525S0HV0 "On site for range I was given an F 61 area code indicating that the oven was getting too hot during heating. Upon arrival I ran a diagnostic check and verify that the air code was still appearing and then ran an ohm test on the oven thermostat sensor and found it was only out at 1.1 ohms but when I checked pins p3-4&p3-5 I found the owner resistant was not between 1000 and 1200 like I needed to be it was actually bouncing between six and 10,000 OHmes indicating that the main control is now starting to go bad. We will need to return with a new main control and oven thermostat in order to make the repair complete office to reschedule once the availability of parts is known; ordrng 1 W11256088 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived to inspect microwave burning smell. Confirmed the complaint and found several burn marks on the control causing the issues. R&R it and unit tested as designed to customers satisfaction.Job completed
WASHER WHIRLPOOL WFW6620HC0 On site for washer that was banging around during spin. Upon arriving I found of the shock absorbers at the bottom it all gone bad and I ended up replacing all four at this point I ran the unit again and found that even though the shaking was not as bad as it was the first time that the unit was still vibrating and bouncing around more than it should upon trailer inspection I found that the rotor and stater motor assembly as well as the inner and outer baskets were not functioning properly. There were signs of leaking within rotor mounted area of tub were rust was forming. Office to reschedule for two men to our call as well as once the parts availability are known; ordrng 1 UNKNOWN (CNOTE NEED AIG APPROVAL +PLUS 2 MAN 2HR WEIGHED CALL) and 1 W11287253 (TUB &DRUM) and 1 W11314361 (rotor) and 1 W11314657 (screw) and 6 W11314661 (screw)s and 1 W11354541 (STATOR )
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for refrigerator needing previously diagnosed sealed system parts. After installing the necessary parts and I vacuumed out the system and charged the Freon level two 5 1/2 ounces per the factory settings on the fridge. I then reassembled the unit fully and plug the unit in and watch the evaporator coil frost up perfectly and found that the pressures on the low side and high side right -10 on the low and 125 on high and I ran these pressure readings by in-house tech line SW who stated that the readings are fine and now the fridge is frosting over the unit is working as designed call complete
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed main control rotor and stater motor etc. After installing the needed parts I was able to retest the unit and verify that you are no longer flashes on and off of Randall and the unit is cycling through its times exactly as designed overall unit is functioning well. Call complete
REFRIGERATOR GE GSL25JFPDBS Arrived on site for refrigerator meeting previously diagnosed ice bucket and water wide heater. Upon arrival I installed a bucket and waterline heater and was able to verify that the bucket is not dispensing the ice properly through the door but after trying to defrost the fuel line within the door and installing the heater I found that the full line would not unclog the ice indicating that the insulation in the door is defective from top to bottom it is freezing the line throughout the entire door more than what the heater is able to melt and clear out. In order to repair the dispenser issue the unit will need A new freezer door. Office to reschedule after finding if door is still available and getting American home shield approval.Office to reschedule after AHS approval ; ordrng 1 UNKNOWN (RESEARCH IF DOOR IS POSSIBLY AVAILABLE?) and 1 UNKNOWN (AHS APPROVAL ) and 1 WR60X10088 (blade cond fan assy) and 1 WR60X10220 (condensor FAN MOTOR) and 1 WR78X10987 (mu
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer needing previously diagnosed pressure switch. After installing the pressure switch I ran a five minute reset in spin mode to suck the air out of the pressure line. And then re-tested the unit on a four times fuel cycle on a small load and found that at the end of the bill cycle it then went into agitation as designed. I didnt advance a timer into a drain and spin and allow the unit to finish cycling out and reset at this point I informed the customer of the repairs been completed and he requested to test the machin
COOKTOP WHIRLPOOL RCC3024LB01 Arrived on site for cooktop that needed a previously diagnosed back right burner infinite switch. After disassembling installing and re-assembling the unit I was able to show the customer that the burner now is able to be adjusted temperature wise between low and high and fluctuates as designed. Call complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to inspect filter stuck inside the unit. I freed the filter, replaced it with customers new one. Also found the left door wasnt making contact with the left switch due to an indention in the unit causing the issues. Used pad (W1113654) to fix the issue. Unit now works as designed to customers satisfaction.No leaks observed at the time of service. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite to inspect unusual refrigerator noises. Found the issues were near the compressor. Used pads supplied to minimize the level of the noise to customers satisfaction. No leaks observed at the time of service.Job complete
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Arrived onsite to inspect refrigerator ice maker not producing any ice. Confirmed the complaint and found the ice maker motor was defective. Removed and replaced it and unit filled and was harvesting when I completed this call. No leaks observed