Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Killeen, TX
Leslie - Killeen, TX
Wesley Prater was very friendly and polite when he was doing his job. He did not complain when I asked all of my questions.
Alan - Killeen, TX
The technician did a great job. He was fast and friendly also on time.
It was great service.
Zeora (not Vere) johnson - Killeen, TX
My washing machine is working well. The service man was friendly and helpful. He told me what was wrong with it. An he fix it. He was on time. He wore a mask and shoes covering. He also showed me the parts he told off.
Daniel - Killeen, TX
Susan - Killeen, TX
Awesome service and dang fast!! Now, if only that was NOT like my third service call in 5 years on a brand new appliance! Thinking Whirlpool might not have the best idea..
Company may be great, but my refrigerator
Katherine - Killeen, TX
I have had many service calls, and my refrigerator still doesn't work. I have had coils cleaned; engine/motor replaced freon added and it stopped again. I called again to American Homeshield, who told me my refrigerator could not be replaced because this company keeps telling them it can be repaired. But it is yet to remain operational. Why? Is it their incompetence, or is my refrigerator ready to be junked? It was purchased in 2006. I don't understand why it is not discarded as not repairable. Can someone help me, please?
Lakisha - Killeen, TX
Lisa - Killeen, TX
Michael - Killeen, TX
The standards bar has been raised. Alvin was punctual, professional, efficiently quick in his diagnosis and repair.
Raimonda - Killeen, TX
John - Killeen, TX
Had a great experience with Alvin R. Was very friendly and knowledgeable when asked questions.
Jenn - Killeen, TX
Richard - Killeen, TX
Al showed up on time and was very knowledgeable.
Judy - Killeen, TX
From the beginning, everyone went above and beyond to help with the utmost professionalism!
Rosalyn - Killeen, TX
DISHWASHER GE GSD4000R00WW Arrived on site to inspect NO POWER for dishwasher.Discovered that AHS was supposed to send and Electrician out due to customers ongoing electrical issues.Advised customer no test could be done properly without electricity.Customer was provided with the office information to call and reschedule if needed after the electrician corrects the issues.Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected lighting issues.Discovered the freezer and top refrigerator lights are out.Unit will require the modules that have not arrived W10695459 to complete the repair.Office to schedule return services due to part availability Needs more work ; O-emld tckt
MICROWAVE GE JVM3160RF4SS Arrived on site and inspected microwave power issues.Found the monitor switch is defective and needs to be replaced for unit to operate properly.Ordering the WB24X10205.Office to schedule return services due to part availability.Needs more work ; ordrng 2 WB24X10205 (Monitor switch)s
REFRIGERATOR ESTATE TS25CGXTD03 "Arrived on site and inspected side by side unit cooling issues.Customer stopped me short of the garage to let me know the unit wasnt cool, but is cooling now.I checked both freezer (3degrees) and refrigerator (29)Checked condenser and evaporator motors and both were working properly.Compressor is also working properly.No parts needed.Customer told to place bottle water in the freezer and when it freezes solid, its safe to add groceries.Job complete"
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"
DISHWASHER GE GSD5330D00WW "Arrived on site and inspected dishwasher leaking.Customer advised the unit creates a lot of foam, which turns into water and leaks from the unit.I found the customer is using highly concentrated pods which are creating the foaming issues.Unit drained properly and washed properly.No parts needed Job complete"
OVEN GE JTP35SM2SS Arrived on site and inspected wall oven locking after reaching 350 degrees.Tested unit from 350 to 500 and unit never malfunctioned.Noticed the self clean button is underneath the bake button and customer may have selected it by accident and caused the unit to lock.Unit works as designed.Job complete
REFRIGERATOR FRIGIDAIRE LFUS2613LF0 Arrived on site for refrigerator not cooling or turning on. Upon arrival I found at the evaporator fan was running the condenser fan is running as well as a compressor and all the lights inside of the unit Were fully the functioning. Customer stated that this is truly happened after she had put a work order in but since then it has never once called. Contrl inspection I found that the evaporator cooler had absolutely no frost pattern on it whatsoever and was completely warm to the touch also found that there was no heat transference on the hi side line for the UV dryer I also noticed that there had appeared to be a previous sealed system job done at some point because it was a high side poor andalusite port installed within the compressor in the entire compressor area was caked in covered in black oil and after using UV light I was able to find there is a leak coming from inside the cavity
OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected a Whirlpool double wall oven locked and not allowing customer to open.Customer advised the malfunctioning began during the recent ice storm. She was baking chicken and power surged and locked the oven.I got the door unlocked and tested the unit and unit tested as designed.Job complete No parts needed
REFRIGERATOR WHIRLPOOL GS6NVEXSL01 Arrived on site and inspected 2/2 whirlpool gold series with ice dispensing issues.Confirmed the complaint and the ice bin was full of SOLID ice from the bottom to the top.I removed the ice bin and tested the auger motor and unit auger motor worked properly.It wouldnt dispense because of the solid ice blockage.Unit was tested with a hand full of ice cubes and it dispensed properly.No parts needed.Job complete
RANGE WHIRLPOOL RF362LXSB0 "Arrived on site and inspected Whirlpool Range heating issues.Checked continuity on both bake and broil elements and both checked fine.Checked main harness at the terminal block and all wires were intact and secure.Checked voltage at the wall and did get constant 240/120/120The issues are from the outlet and plug, not the unit.Also cycled all burners and all cycled properly when turned from low to high.Customer will consult with an electrician to repair the 240 outlet through AHS.Unit works as designed Job complete"
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer the customer stated push the start button was not operating correctly and that there was a noise sounded like it was coming from the dryer drum itself. Upon arrival I found the noise no longer present after or during repair. I did find the pts had fallen off its mounted bracket behind console. I was able to retest and verify switch was functioning but I found the thermal fuse behind dryer was shorted and not allowing the dryer to turn on. I was able to replace the thermal fuse and verify that unit is functioning as designed and fluctuating heat as designed. Call complete (used part number wp3392519, please refer to tech on further details of part)"
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer needing a previously diagnosed thermostat airflow fix. Upon arrival I was able to disassemble and then install the new thermostat needed and then reassembled the unit and was able to test and verify that the overall dryer is fluctuating the hide a low temps as design with no further issues I did however instruct customer that if they notice it was still taking too long to dry at this point that they would need a dryer vent cleaning before any further diagnosing could be done. Call complete
REFRIGERATOR GE GSH25JGDCBB Arrived on site for refrigerator not functioning properly. Upon arrival customer stated they had lost water to house but I was still able to preform diagnostics. I found the ice maker was stuck mid harvest and frozen I was also able to determine the manifold housing also wasnt sealing properly with filter at all. I was able to replace both parts after approval and verified unit fully functioning as designed call complete
REFRIGERATOR WHIRLPOOL ED5VHGXML13 Arrived on site for refrigerator not turning on properly. Upon arrival I was able to confirm streem diagnosis was accurate with the thermostat being bad but I also found the defrost control was staying it defrost and also not cycling. I was able to replace both parts and found unit fully functioning as designed. Call complete.