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Local Reviews
for Kempner, TX
Powered by Fluid LOCALGreat service
Neal - Kempner, TX
Very polite and friendly
Professional Tech
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Good service
Nancy - Kempner, TX
Al was very professional.
Great Service
Jerrell - Kempner, TX
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Great service.
Jimmy - Kempner, TX
Great service.
Stove Repair
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
VaLinda
Danny - Kempner, TX
The best service!
Dana
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
Burton
James - Kempner, TX
Great service.. would use your company again and refer others.
Whirlpool Frig
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
Al R.
DISHWASHER FRIGIDAIRE FFCD2413US1A "Arrived on-site to inspect dishwasher for damage. Found contractors on-site , but no representatives from precision homes. I called the office and got voice mail. Inspected the unit for possible damage and found none. I photographed the unit from several angles, which show no defects.Left the LB with notes and company information.JOB COMPLETE"
Arthur B.
WASHER WHIRLPOOL WTW8500BW0 "Arrived onsite for customer complaint of top load washer making loud grinding noises when spinning. Hand spun the inner basket and found bearings grinding. Removed and replaced bearings with new kit. Reassembled and tested. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
Arthur B.
RANGE FRIGIDAIRE LFEF3054TD Arrived onsite for customer complaint of freestanding range taking too long to preheat. Removed back on panel and found oven wiring miswired at terminal block. Removed and replaced terminal block. Properly wired to terminal on oven side. Connected plug and tested unit. Unit now heats as intended. Voltage is proper 240v as well. No other issues found.
Al R.
WASHER AMANA NTW4516FW Arrived to inspect washer still not spinning all of the water out from clothes. Service tested the unit and got F7E5 Shifter fault error. Removed and replaced the cam and actuator. Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Arthur B.
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite to install to UI to front load washer from prior visit’s diagnosis. Removed and replaced UI console. Tested console. Unit still would not select cycles. Call WPL Techline JK SR#7724245093 and advised to change our CCU once again. Ordering board and advised office to review. OF to R/S of necessary. All water connections were dry at time of service.; ordrng 1 CNOTE (NEED AUTHO) and 1 W10299978 (cntrl-elec (oem part)) and 1 WPW10525361 (cntrl-elec)
Arthur B.
WASHER AMANA NTW4516FW Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found F5E4 (Lid open Error). Cleared error codes and ran calibration. Unit completed successfully. Also found hot water supply turned off. Advised to keep hot water supply on to allow proper sensing of unit for water temperature. No other issues found. All water connections were dry at time of service.
Arthur B.
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for to install new MCU and control to front load washer from my prior diagnosis. Removed and replaced MCU and control. Reassembled and tested. Found now UI not responding to cycle selections. Advised customer will need new console assembly as well. OF to R/S once authorization is given from AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10325312 (console (wht))
Arthur B.
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for customer complaint of front load washer not completing cycle and light blinking. Removed access panel. Found capacitors on MCU swollen. Unit will need new MCU to complete repair. Returning with control as well. OF to R/S once AHS approves parts. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10384843 (cntrl-elec (MCU))
Arthur B.
RANGE GE PS950SF3SS Arrived onsite for customer complaint of slide in range LF burner not heating properly. Tested element and found unit will boil water within 4 minutes. Advised customer unit is working as intended. No other issues found.
Al R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived to inspect refrigerator dripping from water dispenser after water is dispensed. I confirmed the complaint and checked the valve, tube and the water pressure at the wall. Found that the pressure at the wall was turned all the way up possibly causing the issue. I called tech line, spoke with JOEL and was told that 5-6 drops of water with this model is totally normal. The surface tension allows the drips through the normal operation. Spoke with Joel SR # 7724055385. JOB COMPLETE"
Arthur B.
DISHWASHER MAYTAG MDB7749AWQ2 Arrived onsite to remove and replace dishwasher console from prior tech’s diagnosis. Removed faulty control panel. Installed new replacement. Reassembled and tested unit. Unit now works as intended. All water connections were dry at time of service.
Al R.
WASHER WHIRLPOOL WFW9150WW00 Arrived to install previously ordered part. After authorization I removed and replaced the control. Unit would not power up with new control connected. Removed the NEW defective control and replaced it with the original control. I tested the unit with a load of towels and unit tested as designed.
Al R.
WASHER WHIRLPOOL WFW9150WW00 Arrived to install previously ordered parts. I disassembled the unit and installed the new shocks. Service tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Steve C.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to replace the compressor, UV dryer, and the access valve due to the unit not freezing. Replaced all parts and added refrigerant. No refrigerant leak present. Unit is working properly and no water connections to the unit."
Steve C.
DISHWASHER MAYTAG MDB7749AWQ2 Arrived on site for the unit control panel lights are not working properly and will not start. Found the normal light and the start will not turn on. The unit will need a new control panel W10811150. All water connections were dry at the time of service.; ordrng 1 W10811150 (panel-cntl )
Steve C.
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit will not start. Tested the unit and found the door switch has broken. Replaced the door switch and tested the unit. Unit heat and works properly. Advise customer to clean air vents every six months.
Al R.
WASHER WHIRLPOOL WFW9150WW00 "Arrived to inspect unit not balanced. Took off front lower panel and checked to see if this unit is designed for 4 shocks and verified it is supposed to have 4, not 3. Unit was worked on 2 years ago by another service company. I photographed the inside of unit to illustrate there needs to be 4 shocks for this unit to balance as designed. Authorization sent to ERIKA. Unit needs an additional shock.; ordrng 1 CNOTE (AUTHORIZATION )"
Steve C.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site for the unit is not freezing. Tested the unit and found the control LED will not turn on. Reset the unit and the light came on and the compressor is running. Remove the evaporator cover and found no frost buildup. Found the unit has a seal system defect. Will need to order the compressor, UV dryer, access valve, control and the harness. Will need two hours to complete the repair.; ordrng 1 CNOTE (2HRS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11103760 (HARNESS ) and 1 WPW10143759 (dryer UV)"
Steve C.
REFRIGERATOR GE GNS23GMHBFES Arrived on site for the unit will not turn on. Found all the lights will turn on but the user interface will not light up. Remove the control board and found there is a resistor that is sorted. Replace the control board and tested unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
WASHER MAYTAG MVWB980BG0 Arrived on site for the unit is leaking water. Tested the unit and found the inner baskets will not move side to side due to the tub ring is hitting the top panel. Tilted the unit back and found the water leak is coming from the tub. Found the unit will need a new outer tub and tub ring. Customer advise he will be getting a new unit. All water connections were dry at the time of service.
Steve C.
DISHWASHER KITCHENAID KDFE204EBL0 Arrived on site to replace the heater and the sump and motor due to not washing and not heating. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Al R.
DRYER MAYTAG MEDB835DW4 "Arrived to inspect unit ( Dryer is covering laundry with dark ink-like material. Ink pen broke within unit.) confirmed the complaint.
Al R.
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived to install previously ordered part. Removed and replaced the evaporator fan. Reassembled and unit tested as designed.All water lines were dry at the time of service .Job Complete
Al R.
WASHER WHIRLPOOL WFW9150WW00 Arrived to inspect off balance washer in spin cycle. I service tested the unit and got F8E3. I replaced both water inlet valves. I checked the pressure switch and disassembled the back panel and cleaned out the rubber boot the pressure sensor is connected to. Reassembled and service tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
Steve C.
DISHWASHER KITCHENAID KDFE204EBL0 Arrived on site for the unit is not washing. Tested the unit and found the unit will fill up with water and then nothing happens. There is voltage to the pump. Unit will need a new sump and motor and a new heating element due to not drying dishes. Customer wants a AM appointment. All water connections were dry at the time of service.; ordrng 1 CNOTE (AM APPT. ONLY) and 1 W10703867 (heater) and 1 WPW10605058 (pump&motor)
Arthur B.
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite for customer complaint of french door refrigerator not cooling in RC section. Found icebox fan not running allowing air circulation in RC section. Unit will need new icebox fan to complete repair. Advised customer that AHS must approve parts before we can return. OF to R/S. All water connections were dry at time of service.; ordrng 1 CNOTE (NEED AUTHO) and 1 W10281584 (motor evaporator (icebox fan))
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived onsite for customer complaint of icemaker on french door refrigerator not producing ice. Found icemaker stuck mid harvest. Removed and replaced icemaker assembly. Reassembled. Icemaker now calls for water as intended. No other issues found. All water connections were dry at time of service.
Steve C.
DISHWASHER KITCHENAID KDFE204EBL0 Arrived on site for the unit is not heating and not washing dishes properly. Found the unit is not level and not activating the pump. Re-level the unit and the unit is washing properly. Tested the unit in diagnostics and received error code 7–1 no heat. Clear the error code and the heating element is turning on. The unit is working properly and all water connections were dry at the time of service.
Steve C.
REFRIGERATOR GE HA10tg31sb Arrived on site for the unit needs the recall kit. Replace the recall kit and tested unit. Unit works properly and no water connections to the unit.
Steve C.
REFRIGERATOR WHIRLPOOL ED5VHEXVB01 Arrived on site for the unit has plastic on the ice. Tested the unit and found the molding on the ice maker is peeling off. Replace the icemaker in test of the unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site for the unit is leaking water. Tested the unit and found the valve will continuously pour inside the tub when unit is closed. Found the valve is defective. Replaced the valve and tested the unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
WASHER WHIRLPOOL WTW7300DWD0 Arrived on site for the unit is not working properly. Customer advised the clothes are coming out wet after the cycle is done. Tested the unit in diagnostics and received error code for off-balance and overload. Found the unit will need new suspension rods. Customer advised she received a letter from Lowe’s for a extended warranty. Customer advised she will be purchasing the extended warranty through Lowe’s. Only charging the customer for the service fee and all water connections were dry at the time of service.
Arthur B.
MICROWAVE MAYTAG MMV6190DS1 "Arrived onsite to complete repair on OTR microwave from prior visit’s diagnosis. Removed transformer, interlock and switches. Reassembled and tested. Found unit will shut off after 20 seconds. Upon inspection, found magnetron and magnetron TOD was loose and not secure properly. Secured magnetron to cabinet and TOD to magnetron. Reassembled and tested unit. Unit now heats as intended. No other issues found.
Arthur B.
REFRIGERATOR WHIRLPOOL GD25DQXFB01 "Arrived onsite for customer complaint of intermittent cooling on SxS refrigerator. When arrived, found cooling fan shut on and off. Removed and replaced thermostat. Reassembled and tested. Unit now comes on and stays on. Good air flow and frost pattern forming. All water connections were dry at time of service."
Steve C.
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site for the unit lights will not turn on inside the ovens. Remove the light bulbs and found both bulbs shorted. There’s is voltage to the socket and customer advise he will get new bulbs. Unit is working properly and job complete.