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for Kempner, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
Paul - Kempner, TX
Very knowledgeable and friendly.
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Justin - Kempner, TX
Al was awesome! Would definitely recommend him to anyone.
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
Colleen - Kempner, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
John - Kempner, TX
First class service
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Neal - Kempner, TX
Very polite and friendly
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Nancy - Kempner, TX
Al was very professional.
Jerrell - Kempner, TX
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Jimmy - Kempner, TX
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Danny - Kempner, TX
The best service!
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
James - Kempner, TX
Great service.. would use your company again and refer others.
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
REFRIGERATOR KITCHENAID KFIS29PBMS00
WASHER GE GFW480SPK0RR "Arrived to install previously ordered parts.Removed and replaced the valve and control and unit began operating as designed.Noticed the customers drain isn’t working due to the setup the customer has, doesn’t provide an air gap for unit to work as designed.Job complete"
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived to inspect refrigerator not cooling.Customer had the unit inside of her garage.Plugged in the and unit never produced a frost pattern.Unit will need a sealed system repair.Ordering a compressor, access valve and dye, motor evaporator fan motor.Also ordering authorization, 2 hours and a sealed system tech.Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 W10276644 (COMPRESSOR KIT) and 1 WPW10514110 (MOTOR EVAPORATOR HARNESS )"
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit had proper voltage under load. And heating circuit had continuity and no fuses or cutoffs were shorted. But no heat. Replaced timer. Still no heat. ordrng 1 279827 (motor!dryer) and 1 CSREVIEW (ANYTHING ELSE NEEDED?)
WASHER GE GFW480SPK0RR Arrived onsite and found issue with valves not operating as designed causing wash problems. Ordering the valve and returning with control. Office to get approval and reschedule. ; ordrng 1 WH13X10066 (valve water asm)
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite and found unit ff door liner mismolded ordering door to repair. Office to reschedule. ; ordrng 1 LW11091610 (STAINLESS DOOR)
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived onsite and replaced the air tower. Unit is now operating as designed. Advised customer on repair. Also mitigated return air flow to restore function.
WASHER MAYTAG Mhwe300vf00 Arrived onsite and found f21 error. Cleared drain trap of small garment. U it is now draining properly. All checks good.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect ice maker not producing ice.Ran diagnostics test mode and got the E5 ice maker thermistor bad error.Removed and replaced the ice maker.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for healthy ice production.All water lines were dry at the time of service.Job complete
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived on site and tested operation. Found fresh food fan working but air tower damper opens for a few seconds then closes. Tested damper and found to open and close properly. Installed control and found damper only opening partially the closing back. Unit will also need air tower assembly to complete repair ; ordrng 1 00678777 (AIR TOWER) and 1 AUTHO (AUTHO)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Accessed fresh food evaporator and found visible failure and leak. Ran test 4 and found no frost pattern. Tapped system and found no refrigerant in sealed system. Installed new compressor, drier, evaporator and stub. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper frost patterns and cooling. Found both the freezer and fresh food evaporators are frosting properly and unit is now cooling. Job complete"
DISHWASHER BOSCH SHE65T55UC Arrived on site to diagnose a dishwasher that is giving error code. Found clogged filter error saved. Tested unit and found no mechanical failures at this time but did note suds during diagnostic testing. Advised homeowner on findings and advise them on limiting soap used due to soft water.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to replace controls for refrigerator. Replaced user interface and main control and tested unit. Found fan cycling properly after replacing controls and advised homeowner to monitor unit for 24 hours. All checks good at this time no leaks were found at time of service.Parts
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator fan not running. Fan will need to be replaced to complete repairs.; ordrng 1 00649619 (RC EVAP FAN)
WASHER WHIRLPOOL WFW3090JW0 Arrived on site to replace main control for washer. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to perform sealed system repair on the refrigerator. When I started working on the unit found entire unit shut off and did not come back on. Noted abnormal operation of RC evaporator fan motor. Checked freezer frost pattern and found FC evaporator frosting properly. Frost pattern indicates no sealed system failure but electrical issue in controls not cycling unit properly.
WASHER GE GFW480SPK0RR Arrived to install previously ordered part.Removed and replaced the defective drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL WFW3090JW0 "Arrived to inspect washer with rES code not allowing the unit to work properly. Verified and Called Whirlpool Tech line and spoke STEVE.Advised Steve of complaint- RES displayed when a cycle is canceled.I was advised to Replace the UI, which I completed and unit still displayed the rES code.SR# 7727635044Diagnostics Test mode worked as designed, but unit wouldn’t work in customer mode.I called back and spoke with DUSTIN, who advised the MAIN CONTROL will need to be replaced.Dustin advised since the unit is stacked in an RV it would need to be uninstalled for the repair to be completed
RANGE WHIRLPOOL WFC150M0EB3 Arrived to inspect range not heating.Confirmed the complaint and checked the terminal block and voltage at the outlet.Found the control was defective not allowing the unit to heat.Removed and replaced it.Reassembled and unit tested as designed and began heating.Customer satisfied Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect French door refrigerator not cooling.Verified the operation of compressor and fans.Customer advised before the failure she heard a loud hissing and the unit totally loss power.Called Whirlpool Tech line and spoke with RICK SR# 7727615867.No frost pattern observed Advised Rick of complaint.Compressor is running but not cooling.Compressor dye drier access valve Ordering research for needed parts.Office to reschedule with customer ; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS.) and 1 CNOTE (RESEARCH ACCESS VALVE ) and 1 W10832994 (COMPRESSOR ) and 1 WPW10608485 (EVAPORATOR )
WASHER GE GFW480SPK0RR "Arrived to inspect washer not drying.Confirmed there was still lots of water inside the unit that wouldn’t drain.There is no debris inside the pump, it is defective Office has parts ordered.Office to reschedule with customer.Needs more work.Unit will require a drain pump to complete the repair.Ordering WH23X10051; ordrng 1 WH23X10051 (DRAIN PUMP )"
WASHER WHIRLPOOL WTW4850HW1 Arrived to inspect washer water temperature concerns.Customer was confused as to why the unit didn’t have a warm water setting.I explained the hot and cold mixture creates the warm water setting during wash.Customer now understands the unit and it’s functions.All water lines were dry at the time of service.Job complete
WASHER WHIRLPOOL WTW8040DW0 Arrived to inspect washer tone issues. Confirmed the complaint and found stuck UI code.Calibrated and deleted the error codes and unit now operates as designed with tones.
REFRIGERATOR LG LSXS26326S/00 Arrived on site. Found refrigerator not cooling after recent repair. Customer stated that unit only cooled for 2 days after repair. Inspected all welds and components for dye and found none. This would indicate a leak in the cabinet which is non repairable. Offices contacted Lowes to discuss findings
REFRIGERATOR LG LSXS26326S/00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor, evaporator, filter dryer, and updated control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
WASHER WHIRLPOOL WFW6620HW0 Arrived to inspect inspect washer still leaking.Discovered the bellow had 2 holes causing the water to leak from unit during wash cycle.Removed and replaced it.Reassembled and tested the unit and unit tested as designed without any leaks.Job complete
REFRIGERATOR LG LSXS26326S/00 Arrived on site to replace previously ordered parts for the refrigerator. Inspected unit and found this light coating of oil on evaporator along with discoloration on upper portion indicating refrigerant leak. Evaporator will need to be replaced at the same time the compressor is to complete repairs. Office will need to have authorization provided for additional parts and set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 ADL74760901 (EVAPORATOR ) and 1 AUTHONEEDED (AUTHO NEEDED)
REFRIGERATOR BOSCH B20CS30SNS/02 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced the ice maker.Tested unit and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR LG LSXS26326S/00 "Arrived to inspect LG side by side refrigerator not cooling.Confirmed the complaint and check the compressor and it was running.Temperatures in both compartments were 70 degrees.Customer had unit unplugged when I arrived.No cool air was circulating throughout the unit.Ordering research on Compressor, jag, dye drier, access valve for LG.Also ordering authorization for sealed system repair.Also sealed system tech with 2HOURS.Office to reschedule with customer for return service call.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 RESEARCH (COMPRESSOR, JAG, ACCESS VALVE AND DYE DRIER )"
WASHER WHIRLPOOL WFW6620HW0 Arrived to inspect front load washer leaking from underneath.Ran diagnostics test mode and error was F0E2 OVERSUDS ERROR.Unit was leaking from the water pump.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect refrigerator buzzing noise.Removed back to access compressor and discovered the noise was coming from the Evaporator fan.Accessed the evaporator and noticed on of the 4 screws on the evaporator cover was extremely loose causing the buzzing noise.Corrected the issue and unit now operates to customers satisfaction.All water lines were dry at the time of service.Job complete
DRYER MAYTAG MEDB765FW0 Arrived to inspect longer drying time issues.Confirmed the unit was operational.Noticed the saved dry level was at the factory adjusted 2 instead of 4.Adjusted the dryness level and unit now operates as designed.Job complete
RANGE KITCHENAID KSIB900ESS2 Arrived to install previously ordered part.Removed and replaced the cooktop.Reassembled and unit tested as designed.Job complete
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer not working.Confirmed the complaint and checked voltage at the back of the unit and got L1-L2 252L1-N =0L2-N= 240.Advised customer of findings and was told they’ve had electrical issues since moving in.They’re having an electrician coming to inspect the residence.
WASHER MAYTAG MHW6630HC0 Arrived onsite for customer complaint of front load washer not starting due to “Loc” error. Found control panel locked. Was able to unlock control panel using control lock button on UI. Tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service.