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for Kempner, TX
John - Kempner, TX
Great service. Technician was very friendly
Joe - Kempner, TX
The technician was very professional. Had a mask on and wore shoe covers. I appreciate that.
Great Customer Servixe
Dawn - Kempner, TX
Technician was friendly and knowledgeable...very pleasant experience
Gary - Kempner, TX
Al have is a great experience
Neil - Kempner, TX
Very personable and honest in describing of problems. Quick and efficient
Halorie - Kempner, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
Paul - Kempner, TX
Very knowledgeable and friendly.
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Justin - Kempner, TX
Al was awesome! Would definitely recommend him to anyone.
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
Colleen - Kempner, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
John - Kempner, TX
First class service
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Neal - Kempner, TX
Very polite and friendly
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Nancy - Kempner, TX
Al was very professional.
Jerrell - Kempner, TX
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Jimmy - Kempner, TX
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site and inspected washer door locked.Confirmed the complaint and put the unit into diagnostics and found F8E1 no water detected.I was able to test the unit and unit tested as designed without any more issues.Customer advised the issues happened when she started a load but failed to completely select the wash cycles.Job complete
COOKTOP KENMORE 911.424219 "Arrived on site and inspected cooktop front right burner issues.Confirmed the complaint and found the screw holding the receptacle was very loose causing the intermittent issues.I tightened the screw and tested the unit in front of the customer and unit now works properly to customers satisfaction.
MICROWAVE FRIGIDAIRE FGMV175QFA Arrived on site to inspect Frigidaire microwave not powering on. Confirmed complaint and found the fuse 20 amp was blown removed and replaced and unit now operates as designed.
WASHER MAYTAG MVWB865GC0 "Arrived on site for washer making a loud noise during spin. Upon arrival the Customer (husband of home) stated that he had heard a screeching noise once that sounded similar to a jet plane. The customers wife however started her big complaint was that the ui console longer produced sounds of any kind. Upon trying to power unit on I found it was functioning other then the lack of sound. I tried entering diagnostics and succeeded after 9 attempts. The only error code stored was F2e1 (stuck button error) I ran tests 11-14 but couldnt replicate the sound customer stated was there but I did find the inner tub starting to wobble free of the gearcase causing the washer to wobble. Office will need to reschedule once the availability of parts is known. We will need to return with a ui control, inner tub, and parts previously sent with in order to insure all symptoms with the washer are resolved.; ordrng 1 W10811960 (Inner basket) and 1 1 (Spanner) and 1 W11135393 (Ui
ICE MACHINE n/a
WASHER MAYTAG MVWB765FW4 Arrived on site and inspected top load washer leaking from underneath.Checked drain hose and accessed the back to check for leaks.Ran diagnostics and found no error codes.Allowed the customer to wash a load and found the outer backed is cracked and is causing the leaking..; ordrng 1 W11219115 (OUTER TUB) and 1 2Technicians2Hours (2 techs 2 hours)
WASHER WHIRLPOOL WFW87HEDW0 "Arrived on site and inspected front load washer F3E1 error code.I did a quick wash, then drained the unit and unit drained properly.Ran diagnostics and found no errors.Customer advised the unit throws the error code at least once a week.I replaced the water level sensor and quick washed the unit and unit tested as designed Job complete"
RANGE FRIGIDAIRE LGEF3045KFG Arrived on site and inspected range not heating properly.Removed the back panel and checked voltage and got 240/120/120R&R the bake element and tested the unit and unit tested as designed and heated in the allotted time.Customer asked me to leave the unit out so he could clean behind and when he pushed it back into place he called and advised the unit wasnt powering on.I RETURNED and discovered the L1 black connector from the hardwired outlet was disconnected from the unit causing no power to the unit.Customers wife witnessed the issues Customer needs to contact an electrician to correct the issue.Job completed
WASHER MAYTAG MVW6230HW0 Arrived to install previously ordered part.Replaced the strike and unit tested as designed.Job complete
DISHWASHER GE GDT545PGJ6BB Arrived on site and inspected dishwasher not starting.Confirmed the complaint and found the unit had a defective latch.Replaced it and unit tested as designed.
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer timer issues. Confirmed the complaint and removed and replaced the defective timer.Reassembled and unit tested as designed.Job completed
DISHWASHER GE GDF510PSJ0SS Arrived to install previously ordered part.Removed and replaced the flood switch and unit now heats and works properly.Customer satisfied.Job completed
WASHER MAYTAG MVW6230HW0 Arrived to inspect washer lid issues.Confirmed the complaint and found the unit will require a strike assembly W11457841 to complete the repair.Called office and spoke with SR who advised the part has NO ETA.Advised customer of situation.Ordering W11457841Needs more work.Office to reschedule the customer for return visit due to parts availability.; ordrng 1 W11457841 (STRIKE ASSEMBLY )
REFRIGERATOR WHIRLPOOL ED2FHEXNQ00 Arrived on site for refrigerator not cooling properly. Customer stated that a month ago the unit had frost it up as if it had a defrost issue on the freezer side but said that for the past month and not notice any issues whatsoever in the unit had been functioning as designed other than it taking too long to cool. Upon further inspection of the unit I found that the thermostat was the main cause the unit would not even turn on unless the thermostat was cranked up to the highest setting between four and five I was able to check continuity on resistance and voltage from the defrost control board as well as by middle thermostat heater and found all three were working as designed and then verify that the air baffle and dampers were functioning allowing cold air to flow properly from the freezer. Ended up replacing the thermostat and was able to reassemble and test that the fridge is not fully functional as designed call complete
DISHWASHER GE GDF510PSJ0SS Arrived on site for dishwasher not drying or heating the water. Upon entering diagnostics I found the thermistor/float switch was broken and no longer communicating with main control. Also found the main door gasket was in great condition but the baffel seal below the door was breaking off which is going to cause the dishwasher to leak if not replaced. Office will need to reschedule due to parts currently out of stock.; ordrng 1 WD08X21894 (dishwasher door gask) and 1 WD21X10519 (switch flood)
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for a dishwasher leaking water in the unit when unit was not in use. Upon further inspection the unit I could not find any error codes or indications and diagnostics of any hardware or software failures and then inspected the drain hose and made sure that it was raised properly and not allowing backflow from the sink at this point I found that the water in the valve had a tiny leak because the siloniod was not shutting all the way and would allow water fill into the tub and overfill it if given enough time. I replace the water inlet valve to the unit and verified that there were no leaks before during or after repair call complete
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site for dishwasher not functioning or cycling through the Customer selected settings properly. Upon arrival I ran a diagnostic check and found an error code relating to the motor not being actuated I checked voltage and power between the main control to the motor and found that during the wash cycle it was receiving full power but was not actually turning on an operating
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer squeaking during approximately 15 minutes after customers cycle.I confirmed the complaint and found the rollers and pulley were causing the noises.I used truck stock Repair kit #4392065 to complete the repair.Customer satisfied.Job completed
RANGE WHIRLPOOL WFE525S0JZ0 Arrived to inspect broken broil element.Confirmed and removed and replaced it.Powered the unit on and unit still didnt bake or broil.Found the control is the issue.Ordering W11256088.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 W11256088 (cntrl-elec BLACK)
DRYER MAYTAG MEDB835DW4 Arrived to install previously ordered part.R&R the overlay and unit tested as designed.Customer satisfied.Job completed.
WASHER WHIRLPOOL WFW6620HC0 "Arrived to inspect front load washer not draining. Found the connection to the door latch wasnt seated properly. Corrected the issue, unit now works as designed No leaks observed at the time of service.Job completed."
REFRIGERATOR WHIRLPOOL ED25PWXAN00 "Arrived to inspect a 27 year old refrigerator not working. Accessed the rear and found the compressor, condenser fan were not working. Removed and replaced the thermostat control
OVEN WHIRLPOOL MER6772BAS
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting and discovered the console is defective. SR ordered the needed parts for return service call. Office to reschedule the next appointment. Needs more work; O-emld tckt , states that autho needed"
REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to inspect standup freezer making rattling noises. Use the sealers to minimize the noise. Job complete.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher not cleaning dishes.Found the pump, motor and control were all defective.
DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on site and inspected dishwasher customer said was completely dead.He advised since the initial call the unit began working again.I tested the unit and confirmed all aspects of the unit work properly.Job complete.Customer satisfied
REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site and inspected the tubing.Failed to bring part which was needed for the repair Ordering additional parts.Office to reschedule the customer.; ordrng 4 WPW10334458 (5/16-1/4 QUICK CONNECTORS)s and 2 WR02X11330 (UNION CONNECTOR )s
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site and inspected newly installed ice maker (another company) not making ice.Verified and called Whirlpool Techline and spoke with ROBERT.SR#7729063898 Found the newly installed ice maker was defective.Removed and replaced it and unit tested as designed, filled with water and cycled properlyNo leaks detected at the time of service.Job complete Customer satisfied"
OVEN WHIRLPOOL WOS51EC0HS01
REFRIGERATOR GE PSHF9PGZBCBB "Arrived on site and inspected side by side refrigerator not dispensing water.Confirmed the complaint and found the there was a sound of water when the paddle was depressed, but customer couldnt find where the sound was coming from.I removed the cover to accessed the back of the unit.I had the customer press the paddle and I saw water spraying from the tube that goes from the cabinet, behind the compressor, underneath the unit and to the connector underneath the freezer door.The tube was aged and cracking due to the location (behind the hot compressor).Ordering plastic tube.Needs more work.; ordrng 1 WR17X2891 (PLASTIC TUBE)"
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site and inspected excessive noise from freezer.Disassembled the back cover and found the pads were not sitting underneath the compressor causing the excessive rattling noises.Corrected the issue and unit tested as designed.Job complete