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for Kempner, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
Paul - Kempner, TX
Very knowledgeable and friendly.
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Justin - Kempner, TX
Al was awesome! Would definitely recommend him to anyone.
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
Colleen - Kempner, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
John - Kempner, TX
First class service
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Neal - Kempner, TX
Very polite and friendly
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Nancy - Kempner, TX
Al was very professional.
Jerrell - Kempner, TX
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Jimmy - Kempner, TX
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Danny - Kempner, TX
The best service!
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
James - Kempner, TX
Great service.. would use your company again and refer others.
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected drain pump error code.Confirmed the complaint and disassembled the drain pump and found metal brackets from the first drain pump lodged inside the drain pump causing the error.Replaced the drain pump and unit tested as designed.Job complete
RANGE FRIGIDAIRE LGEF3045KFE Arrived on site and inspected range control issues and temperature sensor error code.Confirmed both and removed and replaced both.Reassembled and unit tested as designed.Customer satisfied.Job complete
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher and found pump and motor were defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
DISHWASHER MAYTAG MDB9959SKZ0 Arrived to install previously ordered parts.Removed and replaced the defective drain pump.The blade on the new designed pump fell off and was inside the line.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete
REFRIGERATOR GE GFE28GMKLES Arrived to install previously ordered parts.Removed and replaced the switches.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived to inspect lighting issues.Removed and replaced the the freezer led, reassembled and unit tested as designed.All lights now work to customers satisfaction.Cleaned up work area.All water lines were dry at the time of service.Job complete"
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site, showed customer the steam care information located in the use & care guide.Called Whirlpool Tech line and spoke with BRIANSR# 7728355853Customer now understands the system and will contact customer service for further.Job complete"
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump has failed.Ordering the drain pump and pump and motor, which are both PSP parts.Customer advised and office will reschedule with customer for return service appointment.All water lines were dry at the time of service.Needs more work.; ordrng 1 W11412663 (DRAIN PUMP ) and 1 W11416363 (PUMP AND MOTOR )"
REFRIGERATOR GE GFE28GMKLES Arrived to inspect French door refrigerator with door switch lighting issues.Confirmed the complaint and found the WR23X29170 door switches will be needed to complete the repairNeeds more work.; ordrng 1 CNOTE (D2C IF POSSIBLE ) and 2 WR23X29170 (FRESH FOOD DOOR LIGHT SWITCHES PAIR)s
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect damaged relight refrigerator door.Confirmed the complaint and removed and replaced both door and nameplate.All water lines were dry at the time of service.Customer satisfied job complete
DRYER WHIRLPOOL GEW9250PL1 "Arrived to inspect dryer not starting.I opened the door, closed the door and unit powered on as designed.I preformed this 3 more times before leaving. I even let the customer power on the unit and it worked fine.Job complete"
WASHER MAYTAG MHWE500VP00 Arrived to inspect front load washer knock during spin cycle.Customer had a video of unit sounds.The unit sounded like an airplane was directly over the top of the residence.The other noise is directly related to the bearing tub Is defective.I free spun the tub and confirmed the loud grinding noise.Unit will require a complete tub and bearing repair to fix the issues.Office and AHS thread informed.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR PARTS NEEDED IF AUTHORIZED ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 MAN 2 HOURS)
OVEN KITCHENAID KESC308LSS0 Arrived to inspect KitchenAid slide in cooktop with issues during self cleaning and lighting issues.Confirmed the complaint and spoke with customer about possibilities for the issues.
WASHER GE GFWN1600J1WW Arrived to inspect front load washer with a shattered glass door.Confirmed the complaint and photographed the damage.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and disassembled the door.Installed parts from previous door.Assembled the door and found the nameplate was not included.Ordering the nameplate and requesting DIRECT SHIP 2 CUSTOMER.; ordrng 1 CNOTE (D2C) and 1 W11223753 (NAMEPLATE )
DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.Removed and replaced the motor, blower wheel and ptsReassembled and unit still did not heat.Called Whirlpool Tech line and spoke with Chris SR 7728068888Ran through several test and was told to check the continuity at the cycling thermostat. Thermostat should have continuity. Thermostat was defective. Ordering cycling thermostat. ; ordrng 1 WP8318268 (THERMOSTAT - FIX)"
WASHER GE GFW480SPK0RR Arrived once again for washer not completing cycles.DW instructed me to remove the hose from the connector the customer has it hooked to and place a bucket there to confirm the ongoing issues are directly related to the customers drain system.I ran a quick wash cycle with the bucket underneath the drain and unit tested as designed.Customer set up is not allowing the unit to drain properly because the hook up is causing the unit to siphon back into the unit not allowing it to complete the cycle.I photographed and videotaped the service from today and forwarded it to EH in claims and DW (supervisor).Unit will work as designed if not hooked to the drain pipe leading to the yard.Photos attached.Claims notified of service issues and outcome.All water lines were dry at the end of service.Job complete
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and plugged the unit back in and found the start device was defective.Removed and replaced it.Told customer to place a bottle of water in the freezer compartment and wait 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the end of service.Job complete
DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.In an attempt to remove and replace the motor, the blower cracked.Ordering the blower wheel, blower housing, PTS relay and will return with previous parts. ordrng 1 WP694089 (WHEEL BLOWER) and 1 WP8577230 (HOUSING BLOWER) and 1 WPW10117655 (PTS RELAY)"
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete
OVEN ELECTROLUX E30EW75ESS3 Arrived to inspect Electrolux wall oven with F23 error code.Confirmed the complaint and found the unit will need both the control and UIJob complete
REFRIGERATOR KITCHENAID KFIS29PBMS00
WASHER GE GFW480SPK0RR "Arrived to install previously ordered parts.Removed and replaced the valve and control and unit began operating as designed.Noticed the customers drain isn’t working due to the setup the customer has, doesn’t provide an air gap for unit to work as designed.Job complete"
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived to inspect refrigerator not cooling.Customer had the unit inside of her garage.Plugged in the and unit never produced a frost pattern.Unit will need a sealed system repair.Ordering a compressor, access valve and dye, motor evaporator fan motor.Also ordering authorization, 2 hours and a sealed system tech.Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 W10276644 (COMPRESSOR KIT) and 1 WPW10514110 (MOTOR EVAPORATOR HARNESS )"
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit had proper voltage under load. And heating circuit had continuity and no fuses or cutoffs were shorted. But no heat. Replaced timer. Still no heat. ordrng 1 279827 (motor!dryer) and 1 CSREVIEW (ANYTHING ELSE NEEDED?)
WASHER GE GFW480SPK0RR Arrived onsite and found issue with valves not operating as designed causing wash problems. Ordering the valve and returning with control. Office to get approval and reschedule. ; ordrng 1 WH13X10066 (valve water asm)
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite and found unit ff door liner mismolded ordering door to repair. Office to reschedule. ; ordrng 1 LW11091610 (STAINLESS DOOR)
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived onsite and replaced the air tower. Unit is now operating as designed. Advised customer on repair. Also mitigated return air flow to restore function.
WASHER MAYTAG Mhwe300vf00 Arrived onsite and found f21 error. Cleared drain trap of small garment. U it is now draining properly. All checks good.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect ice maker not producing ice.Ran diagnostics test mode and got the E5 ice maker thermistor bad error.Removed and replaced the ice maker.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for healthy ice production.All water lines were dry at the time of service.Job complete
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived on site and tested operation. Found fresh food fan working but air tower damper opens for a few seconds then closes. Tested damper and found to open and close properly. Installed control and found damper only opening partially the closing back. Unit will also need air tower assembly to complete repair ; ordrng 1 00678777 (AIR TOWER) and 1 AUTHO (AUTHO)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and tested operation. Accessed fresh food evaporator and found visible failure and leak. Ran test 4 and found no frost pattern. Tapped system and found no refrigerant in sealed system. Installed new compressor, drier, evaporator and stub. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper frost patterns and cooling. Found both the freezer and fresh food evaporators are frosting properly and unit is now cooling. Job complete"
DISHWASHER BOSCH SHE65T55UC Arrived on site to diagnose a dishwasher that is giving error code. Found clogged filter error saved. Tested unit and found no mechanical failures at this time but did note suds during diagnostic testing. Advised homeowner on findings and advise them on limiting soap used due to soft water.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to replace controls for refrigerator. Replaced user interface and main control and tested unit. Found fan cycling properly after replacing controls and advised homeowner to monitor unit for 24 hours. All checks good at this time no leaks were found at time of service.Parts
REFRIGERATOR BOSCH B26FT70SNS/08 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found RC evaporator fan not running. Fan will need to be replaced to complete repairs.; ordrng 1 00649619 (RC EVAP FAN)