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Local Reviews
for Kempner, TX

Appliance Express Rated 4.7 out of 5 stars based on 27 customer reviews

Map of Kempner, TX

Great Service




Review of Appliance Express


Map of Kempner, TX

Al have is a great experience




Review of Appliance Express

Very personable and honest in describing of problems. Quick and efficient


Map of Kempner, TX

Ray




Review of Appliance Express


Map of Kempner, TX

Worth the Warranty




Review of Appliance Express

Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!


Map of Kempner, TX

Great service




Review of Appliance Express

Very knowledgeable and friendly.


Map of Kempner, TX

excellent service




Review of Appliance Express

He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.


Map of Kempner, TX

Great service!




Review of Appliance Express

Al was awesome! Would definitely recommend him to anyone.


Map of Kempner, TX

Awesome Service Exceeded Expectations




Review of Appliance Express

We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.


Map of Kempner, TX

Professional and great service




Review of Appliance Express

Impressed with the professionalism and service rendered.


Map of Kempner, TX

Dishwasher




Review of Appliance Express

Awesome


Just right




Review of Appliance Express

They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.


Perfect




Review of Appliance Express

First class service


Tech Evaluation




Review of Appliance Express

He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.


Pleasant Techs




Review of Appliance Express

We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.


Great service




Review of Appliance Express

Very polite and friendly


Professional Tech




Review of Appliance Express

Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.


Awesome Customer Service




Review of Appliance Express

Al is very professional, VERY PATIENT, and has great customer service and very pleasant.


Good service




Review of Appliance Express

Al was very professional.


Great Service




Review of Appliance Express


Professional, courteous service.




Review of Appliance Express

They have been out to my house several times and were always very polite and professional.


Great service.




Review of Appliance Express

Great service.


Stove Repair




Review of Appliance Express

Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂


VaLinda




Review of Appliance Express

The best service!


Dana




Review of Appliance Express

The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.


Burton




Review of Appliance Express

Great service.. would use your company again and refer others.


Al R.

Al R.

REFRIGERATOR WHIRLPOOL ED25PWXAN00 "Arrived to inspect a 27 year old refrigerator not working. Accessed the rear and found the compressor, condenser fan were not working. Removed and replaced the thermostat control

Near Cardinal Drive, Kempner, TX 76539
Al R.

Al R.

OVEN WHIRLPOOL MER6772BAS

Near Co Rd 4818, Kempner, TX 76539
Al R.

Al R.

DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer not starting and discovered the console is defective. SR ordered the needed parts for return service call. Office to reschedule the next appointment. Needs more work; O-emld tckt , states that autho needed"

Near Connell St, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF7365DAB13 Arrived onsite to inspect refrigerator not producing ice. Found the UI kit was needed. R&R both and unit began operating properly. Job complete

Near County Rd 4710, Kempner, TX 76539
Al R.

Al R.

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to inspect standup freezer making rattling noises. Use the sealer’s to minimize the noise. Job complete.

Near Sikes Dr, Kempner, TX 76539
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher not cleaning dishes.Found the pump, motor and control were all defective.

Near Horseshoe Bend, Kempner, TX 76539
Al R.

Al R.

DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on site and inspected dishwasher customer said was completely dead.He advised since the initial call the unit began working again.I tested the unit and confirmed all aspects of the unit work properly.Job complete.Customer satisfied

Near Cr 3150, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete

Near Co Rd 4765, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete

Near Snow Rd, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR GE PSHF9PGZBCBB Arrived on site and inspected the tubing.Failed to bring part which was needed for the repair Ordering additional parts.Office to reschedule the customer.; ordrng 4 WPW10334458 (5/16-1/4 QUICK CONNECTORS)s and 2 WR02X11330 (UNION CONNECTOR )s

Near Snow Rd, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site and inspected newly installed ice maker (another company) not making ice.Verified and called Whirlpool Techline and spoke with ROBERT.SR#7729063898 Found the newly installed ice maker was defective.Removed and replaced it and unit tested as designed, filled with water and cycled properlyNo leaks detected at the time of service.Job complete Customer satisfied"

Near Co Rd 4765, Kempner, TX 76539
Al R.

Al R.

OVEN WHIRLPOOL WOS51EC0HS01

Near Morgan Mill Rd, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR GE PSHF9PGZBCBB "Arrived on site and inspected side by side refrigerator not dispensing water.Confirmed the complaint and found the there was a sound of water when the paddle was depressed, but customer couldn’t find where the sound was coming from.I removed the cover to accessed the back of the unit.I had the customer press the paddle and I saw water spraying from the tube that goes from the cabinet, behind the compressor, underneath the unit and to the connector underneath the freezer door.The tube was aged and cracking due to the location (behind the hot compressor).Ordering plastic tube.Needs more work.; ordrng 1 WR17X2891 (PLASTIC TUBE)"

Near Snow Rd, Kempner, TX 76539
Al R.

Al R.

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site and inspected excessive noise from freezer.Disassembled the back cover and found the pads were not sitting underneath the compressor causing the excessive rattling noises.Corrected the issue and unit tested as designed.Job complete

Near Sikes Dr, Kempner, TX 76539
Al R.

Al R.

FREEZER GE FUF17DLRCWW "On arrival to upright freezer, I found 120 VAC with correct polarity to the control, compressor was not running , high temp alarm going off, tested drive voltage to the compressor at CN 1 red to white was 120 VAC, no amp draw/ confirmed calling for cool/ ohmed out the overload found overload OL/ ohmed out the compressor start to run 195 OHMs and rising/ common to run .4 ohms/ needs sealed system work / unit is R600 unit has Lokrings.Ordering research for needed parts.Office to reschedule the appointment for soonest appointment availability.Needs more work ; ordrng 1 CNOTE (LOCK RING TECH ) and 1 RESEARCH (LOCK RING SEALED SYSTEM )"

Near County Rd 3377, Kempner, TX 76539
Al R.

Al R.

DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected drain pump error code.Confirmed the complaint and disassembled the drain pump and found metal brackets from the first drain pump lodged inside the drain pump causing the error.Replaced the drain pump and unit tested as designed.Job complete

Near County Rd 3368, Kempner, TX 76539
Al R.

Al R.

RANGE FRIGIDAIRE LGEF3045KFE Arrived on site and inspected range control issues and temperature sensor error code.Confirmed both and removed and replaced both.Reassembled and unit tested as designed.Customer satisfied.Job complete

Near Cr 3150, Kempner, TX 76539
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected dishwasher and found pump and motor were defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete

Near Sikes Dr, Kempner, TX 76539
Al R.

Al R.

DISHWASHER MAYTAG MDB9959SKZ0 Arrived to install previously ordered parts.Removed and replaced the defective drain pump.The blade on the new designed pump fell off and was inside the line.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete

Near County Rd 3368, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR GE GFE28GMKLES Arrived to install previously ordered parts.Removed and replaced the switches.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete

Near FM 580, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived to inspect lighting issues.Removed and replaced the the freezer led, reassembled and unit tested as designed.All lights now work to customers satisfaction.Cleaned up work area.All water lines were dry at the time of service.Job complete"

Near County Rd 4830, Kempner, TX 76539
Al R.

Al R.

RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site, showed customer the steam care information located in the use & care guide.Called Whirlpool Tech line and spoke with BRIANSR# 7728355853Customer now understands the system and will contact customer service for further.Job complete"

Near Ranch Rd 101, Kempner, TX 76539
Al R.

Al R.

DISHWASHER MAYTAG MDB9959SKZ0 "Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump has failed.Ordering the drain pump and pump and motor, which are both PSP parts.Customer advised and office will reschedule with customer for return service appointment.All water lines were dry at the time of service.Needs more work.; ordrng 1 W11412663 (DRAIN PUMP ) and 1 W11416363 (PUMP AND MOTOR )"

Near County Rd 3368, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR GE GFE28GMKLES Arrived to inspect French door refrigerator with door switch lighting issues.Confirmed the complaint and found the WR23X29170 door switches will be needed to complete the repairNeeds more work.; ordrng 1 CNOTE (D2C IF POSSIBLE ) and 2 WR23X29170 (FRESH FOOD DOOR LIGHT SWITCHES PAIR)s

Near FM 580, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect damaged relight refrigerator door.Confirmed the complaint and removed and replaced both door and nameplate.All water lines were dry at the time of service.Customer satisfied job complete

Near Morgan Mill Rd, Kempner, TX 76539
Al R.

Al R.

DRYER WHIRLPOOL GEW9250PL1 "Arrived to inspect dryer not starting.I opened the door, closed the door and unit powered on as designed.I preformed this 3 more times before leaving. I even let the customer power on the unit and it worked fine.Job complete"

Near Wells Dr, Kempner, TX 76539
Al R.

Al R.

WASHER MAYTAG MHWE500VP00 Arrived to inspect front load washer knock during spin cycle.Customer had a video of unit sounds.The unit sounded like an airplane was directly over the top of the residence.The other noise is directly related to the bearing tub Is defective.I free spun the tub and confirmed the loud grinding noise.Unit will require a complete tub and bearing repair to fix the issues.Office and AHS thread informed.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR PARTS NEEDED IF AUTHORIZED ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 MAN 2 HOURS)

Near CR - 4938, Kempner, TX 76539
Al R.

Al R.

OVEN KITCHENAID KESC308LSS0 Arrived to inspect KitchenAid slide in cooktop with issues during self cleaning and lighting issues.Confirmed the complaint and spoke with customer about possibilities for the issues.

Near Cr 3150, Kempner, TX 76539
Al R.

Al R.

WASHER GE GFWN1600J1WW Arrived to inspect front load washer with a shattered glass door.Confirmed the complaint and photographed the damage.

Near Kempner, TX
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and disassembled the door.Installed parts from previous door.Assembled the door and found the nameplate was not included.Ordering the nameplate and requesting DIRECT SHIP 2 CUSTOMER.; ordrng 1 CNOTE (D2C) and 1 W11223753 (NAMEPLATE )

Near Upton Dr, Kempner, TX 76539
Al R.

Al R.

DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.Removed and replaced the motor, blower wheel and ptsReassembled and unit still did not heat.Called Whirlpool Tech line and spoke with Chris SR 7728068888Ran through several test and was told to check the continuity at the cycling thermostat. Thermostat should have continuity. Thermostat was defective. Ordering cycling thermostat. ; ordrng 1 WP8318268 (THERMOSTAT - FIX)"

Near Co Rd 3270, Kempner, TX 76539
Al R.

Al R.

WASHER GE GFW480SPK0RR Arrived once again for washer not completing cycles.DW instructed me to remove the hose from the connector the customer has it hooked to and place a bucket there to confirm the ongoing issues are directly related to the customers drain system.I ran a quick wash cycle with the bucket underneath the drain and unit tested as designed.Customer set up is not allowing the unit to drain properly because the hook up is causing the unit to siphon back into the unit not allowing it to complete the cycle.I photographed and videotaped the service from today and forwarded it to EH in claims and DW (supervisor).Unit will work as designed if not hooked to the drain pipe leading to the yard.Photos attached.Claims notified of service issues and outcome.All water lines were dry at the end of service.Job complete

Near Co Rd 4820, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and plugged the unit back in and found the start device was defective.Removed and replaced it.Told customer to place a bottle of water in the freezer compartment and wait 24/48 hours for unit to reach optimal temperatures.All water lines were dry at the end of service.Job complete

Near County Rd 4830, Kempner, TX 76539
Al R.

Al R.

DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.In an attempt to remove and replace the motor, the blower cracked.Ordering the blower wheel, blower housing, PTS relay and will return with previous parts. ordrng 1 WP694089 (WHEEL BLOWER) and 1 WP8577230 (HOUSING BLOWER) and 1 WPW10117655 (PTS RELAY)"

Near Co Rd 3270, Kempner, TX 76539
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced it.Unit now operates as designed.All water lines were dry at the time of service.Job complete

Near Co Rd 4953, Kempner, TX 76539