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for Kempner, TX
Professional and great service
Christian - Kempner, TX
Impressed with the professionalism and service rendered.
Colleen - Kempner, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
John - Kempner, TX
First class service
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Gerald - Kempner, TX
We have had 3 service come to fix one problem, the spin cycle leaves the clothes sopping wet. I am sure there are steps they have to go thru, but it a very inconvenient process for us. Each tech goes thru their troubleshooting book and figures that is the problem, but alas, we call to make another appointment for a tech to come and try to fix problem.
Neal - Kempner, TX
Very polite and friendly
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Awesome Customer Service
Nancy - Kempner, TX
Al is very professional, VERY PATIENT, and has great customer service and very pleasant.
Nancy - Kempner, TX
Al was very professional.
Jerrell - Kempner, TX
Professional, courteous service.
Erin - Kempner, TX
They have been out to my house several times and were always very polite and professional.
Jimmy - Kempner, TX
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Danny - Kempner, TX
The best service!
Dana - Kempner, TX
The technician was very professional and well trained. He diagnosed and repaired the refrigerator in no time. It seems to be making ice and no water is running out the front anymore.
James - Kempner, TX
Great service.. would use your company again and refer others.
James - Kempner, TX
Steve was very professional and did a good job of installing parts within our refrigerator.
Fast and knowledgeable service
Kemper - Kempner, TX
Technician arrived at scheduled time. He had an idea of what the problem was before he checked inside. He had brought the correct replacement part with him and installed it quickly. The process of getting my refigerator fixed was easy and painless - thanks.
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer not operating.Confirmed the complaint and removed and replaced the door switch.Reassembled and unit tested as designed.Job complete
REFRIGERATOR KITCHENAID KRFF507ESS01
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived to inspect ff section not cooling.Observed a massive block of ice around the evaporator.Used my steamer to defrost the unit.Removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived to inspect water leaking from freezer section on the side by side refrigerator.Confirmed the complaint and removed the evaporator cover in the freezer section and confirmed the drain was clogged and not allowing the water from defrost mode to drain.I used my steamer to defrost the unit and unclogged the drain.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied Job complete
DISHWASHER FRIGIDAIRE FFCD2413US Arrived onsite for customer complaint of dishwasher not heating. Tested unit in diagnostics and found heater not coming on. Removed toe plate and found heater connections off. Secured connections and tested unit. Unit now works as intended. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL GU1200XTLS3 "Arrived onsite to install new thermal fuse to dishwasher from prior visit’s diagnosis. Removed and replaced thermal fuse. Reassembled and tested. Unit fills,washes,drain and heats as intended. All water connections were dry at time of service."
MICROWAVE FRIGIDAIRE FGMO205KFCY Arrived onsite to install new door to built in microwave. Removed and replaced damaged door. Reassembled. Customer is satisfied with replacement. No other issues found.
RANGE MAYTAG MER8700DS1 Arrived onsite for customer complaint of freestanding range oven not heating. Found bake element shorted. Removed and replaced bake element. Reassembled and tested. Oven now works as intended. No other issues found.
MICROWAVE FRIGIDAIRE FGMO205KFCY Arrived onsite for customer complaint of build in microwave door dented. Confirmed issue. Found bottom of door near label dented. Will need to order door assembly to complete repair. OF to R/S. No other issues found.; ordrng 1 5304472849 (door assy SS)
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived to inspect water dispenser still not dispensing water correctly.Confirmed the complaint and removed and replaced the reservoir.Reassembled the unit and unit began dispensing water stronger than before.ALL WATER LINES WERE DRY AT THE TIME OF SERVICE.CUSTOMER SATISFIED JOB COMPLETE.
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite for customer complaint of dryer sounding like and airplane taking off. Removed back panel and air tower. Found pencils,screw lodged in blower wheel. Removed all obstructions and reassembled. Tested unit. Unit now tumbles and heats quietly as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
WASHER WHIRLPOOL GSX9750PW0 "Arrived onsite to install parts to top load washer from prior tech’s diagnosis. Replaced gearcase,motor,pump and capacitor. Upon reassembly, found connector at motor harness is broke and bare wire is showing for the white wire to motor. Reassembled. Unit unplugged at this time.; ordrng 1 3957017 (HARNESS ASSEMBLY.)"
WASHER WHIRLPOOL WTW8040DW2 "Arrived to inspect washer with shattered rotor.Confirmed the complaint and removed and replaced the stator, rotor and clutch, but used the previous screw for the rotor and couldn’t get it off to replace the gear case.Called Whirlpool Tech line and spoke with Andrew @ Whirlpool Tech He advised me to Take a chisel and split the plastic by the bolt to remove it from the unit to install the gear case. I will Reorder the rotor and bolt and replace the gear case.Upon returning, I will Check the basket for debris from the rotor.NEEDS MORE WORK ; ordrng 1 W10754158 (STATOR) and 1 W10754161 (ROTOR)"
WASHER WHIRLPOOL GSX9750PW0 "Arrived to inspect washed not starting and full of water.I confirmed the complaint and disassembled the unit and checked the coupling at the motor which was slightly damaged. I checked the motor and noticed the humming from the unit was coming from the motor. I also checked the pump.While reassembling the unit, I put it in spin mode and heard a loud hissing, heard a pop and smelled smoke coming from the motor.I will order the Motor, wiring harness pump, lid switch, transmission and return with the coupling.NEEDS MORE WORK ; ordrng 1 3360629 (GEAR CASE ASSEMBLY SR) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 WP3363394 (PUMP) and 1 WP8054980 (LID SWITCH ) and 1 WP8529896 (MOTOR SWITCH ) and 1 WP8529935 (MOTOR)"
REFRIGERATOR GE CYE22UELCDS "Arrived onsite to install new LCD display,Frame and control to french door refrigerator. Removed an replaced all parts and reassembled. Powered up unit. All functions/features now work as intended. No other issues found. All water connections were dry at time of service."
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived to inspect ice maker in refrigerator not producing ice. Verified complaint and removed and ice maker and checked voltage. Disassembled upper left door cap and checked water supply to ice maker. Replaced the ice maker and forced fill and unit tested as designed.CUSTOMER told to wait 24 hours for ice production.JOB COMPLETE.
WASHER WHIRLPOOL WFW92HEFW0 Arrived to inspect washer F9E1 error codes. Confirmed the complaint and removed and replaced the water level switch and pump.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
DRYER MAYTAG MED5500FW0 Arrived to inspect dryer making rattling noises. Confirmed the complaint and disassembled the unit and found a massive lint buildup on the blower housing and wheel. Customer vacuumed the excessive buildup off. Reassembled the unit and now unit sounds and operates as designed.Customer satisfied.JOB COMPLETE
DRYER WHIRLPOOL LEQ8858JQ0 "Arrived to inspect dryer not working.Confirmed the complaint and checked for continuity on all applicable parts.Removed and replaced the fuse, reassembled unit and unit tested as designed.No lint observed at the time of service.JOB COMPLETE"
REFRIGERATOR GE CYE22UELCDS Arrived to inspect UI touchscreen not responding.Confirmed the complaint andCalled GE spoke with JOSH Display is Not talking to main control board. More than likely a pinched connections.Will need the touchscreen control board and front face with knob.
RANGE FRIGIDAIRE FFEF3054TSH Arrived onsite to remove and replace cooktop from prior tech’s diagnosis. Removed an replaced damaged cooktop. Reassembled. Customer satisfied with new replacement. No other issues found.
WASHER AMANA NTW4516FW1 Arrived to inspect washer not spinning water from clothes.Complaint was not verified. The customer ran a load before my arrival and I personally felt the load from the washer and load was same dampness as any washer would leave after completing a load.Called Whirlpool Tech line and spoke with:Kevin SR 7724549241 ALL CHECKED NORMALTold him of my findings and he walked me through steps to check. The unit only showed a lid switch errors which LID LATCH WAS replaced last visit.KEVIN STATED ALL FUNCTIONS OF THE WASHER AND AS DESIGNED.JOB COMPLETE WHIRLPOOL SR # 7724549241
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not spinning clothes out. Ran diagnostics and found error code F5E4 (Lid Open Error). Cleared error codes and manual tested spin and drain cycle. Also found customer hot water is not on as well. Found all water is removed from unit. Loaded unit with customer materials and observed entire wash cycle. Upon completion,found towels were all spun out with minimal water left in materials. Ms was not happy with results. Called WPL Techline Tebor SR#7724528800 of findings. Advised that unit is working as designed and no other service calls needed. Spoke with CS regarding issue as well."
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for customer complaint of top load washer not agitating after filling. Found drain hose was installed incorrectly throwing F9E1 error. Advised to correct drain hose to allow proper siphon. Calibrate unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
DISHWASHER GE GDT635HMJES Arrived to inspect dishwasher leaving dishes with film.Removed and replaced the turbidity sensor.Reassembled unit and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE
WASHER MAYTAG MVWB855DC3 Arrived to inspect washer not filling. Confirmed the complaint and removed and replaced the housing. Reassembled the unit and unit tested as designed. Calibrated the washer and zip tied the drain hose..CUSTOMER SATISFIED JOB COMPLETE
WASHER AMANA NTW4516FW Arrived to inspect unit not spinning properly. Service tested the unit and unit got an F5E4 error.Removed and replaced the lid lock (W11307244) from truck stock and calibrated the unit unit tested as designed.JOB COMPLETE
COOKTOP WHIRLPOOL WFC150M0EB2 Arrived to inspect coil burners not working properly. Confirmed the complaint and removed and replaced all infinite switches. Reassembled unit and advised customer of new federal guidelines on the model range she has.Customer satisfied JOB COMPLETE
DISHWASHER FRIGIDAIRE FFCD2413US1A "Arrived on-site to inspect dishwasher for damage. Found contractors on-site , but no representatives from precision homes. I called the office and got voice mail. Inspected the unit for possible damage and found none. I photographed the unit from several angles, which show no defects.Left the LB with notes and company information.JOB COMPLETE"
WASHER WHIRLPOOL WTW8500BW0 "Arrived onsite for customer complaint of top load washer making loud grinding noises when spinning. Hand spun the inner basket and found bearings grinding. Removed and replaced bearings with new kit. Reassembled and tested. Unit fills,agitates,drain and spins as intended. No other issues found. All water connections were dry at time of service."
RANGE FRIGIDAIRE LFEF3054TD Arrived onsite for customer complaint of freestanding range taking too long to preheat. Removed back on panel and found oven wiring miswired at terminal block. Removed and replaced terminal block. Properly wired to terminal on oven side. Connected plug and tested unit. Unit now heats as intended. Voltage is proper 240v as well. No other issues found.
WASHER AMANA NTW4516FW Arrived to inspect washer still not spinning all of the water out from clothes. Service tested the unit and got F7E5 Shifter fault error. Removed and replaced the cam and actuator. Calibrated and service tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite to install to UI to front load washer from prior visit’s diagnosis. Removed and replaced UI console. Tested console. Unit still would not select cycles. Call WPL Techline JK SR#7724245093 and advised to change our CCU once again. Ordering board and advised office to review. OF to R/S of necessary. All water connections were dry at time of service.; ordrng 1 CNOTE (NEED AUTHO) and 1 W10299978 (cntrl-elec (oem part)) and 1 WPW10525361 (cntrl-elec)
WASHER AMANA NTW4516FW Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found F5E4 (Lid open Error). Cleared error codes and ran calibration. Unit completed successfully. Also found hot water supply turned off. Advised to keep hot water supply on to allow proper sensing of unit for water temperature. No other issues found. All water connections were dry at time of service.
WASHER WHIRLPOOL WFW9150WW00 Arrived onsite for to install new MCU and control to front load washer from my prior diagnosis. Removed and replaced MCU and control. Reassembled and tested. Found now UI not responding to cycle selections. Advised customer will need new console assembly as well. OF to R/S once authorization is given from AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 WPW10325312 (console (wht))