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Local Reviews
for Jonestown, TX

Appliance Express Rated 5.0 out of 5 stars based on 25 customer reviews

Map of Jonestown, TX

Great Service




Review of Appliance Express

Lou has always been professional, helpful and knowledgeable while performing his services.


Map of Jonestown, TX

Great service at a reasonable price




Review of Appliance Express

Friendly techs and scheduling agents. Techs are knowledgeable, friendly and respectful of property.


Map of Jonestown, TX

Lou has been to our house several times and he has always been very professional and helpful. He should be recognized as an exceptional employee.




Review of Appliance Express

The overall communication from Appliance Express scheduling our service visits has been timely and accurate.


Map of Jonestown, TX

Quick efficient service




Review of Appliance Express

Knowledge, friendly service


Map of Jonestown, TX

Very pleasant customer service.




Review of Appliance Express

Lou is very courteous and helpful with the repair process.


Map of Jonestown, TX

Did what we needed!




Review of Appliance Express

Lou was friendly. Explained what was wrong, what needed to be done and the timeframe it would take. He can come back anytime to fix our fridge again (hopefully not anytime soon)! Our product was still under warranty from Lowe's. I appreciated the update calls on the status of our appointment time (both human and automated).


Map of Jonestown, TX

Great service




Review of Appliance Express

The office provided updates with shipments from Whirlpool and Lou was respectful and knowledgeable with our repairs. Appliance Express is a first class outfit.


Map of Jonestown, TX

They did a great job




Review of Appliance Express

They did a great job fixing my ice maker!


Map of Jonestown, TX

Linda




Review of Appliance Express

Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.


Map of Jonestown, TX

Great Service!




Review of Appliance Express

Lou handled our repair with courtesy, knowledge, and professionalism.


Frances




Review of Appliance Express

Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.


Good service




Review of Appliance Express


Excellent Service




Review of Appliance Express


Great service




Review of Appliance Express

All excellent


Dryer Repair




Review of Appliance Express

Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.


Knowledgeable and Great Service




Review of Appliance Express


Very good




Review of Appliance Express


Very good




Review of Appliance Express


Excellent Service




Review of Appliance Express

James identified the problem with the dishwasher and was able to fix it quickly.


Great service and communication!




Review of Appliance Express


Exceptional service




Review of Appliance Express

Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!


Great Service




Review of Appliance Express

..very efficient, cordial, and professionally handled..


All excellent




Review of Appliance Express

All excellent


Andrea




Review of Appliance Express

Excellent from start to finish. Professional.


Exceptional service!




Review of Appliance Express

From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


Lou S.

Lou S.

REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to install previously diagnosed and ordered part. Due to the top left module in the RC going bad, I removed and replaced the module and tested and all lights are working he RC & FC sections.

Near Breeze Way, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR JENN-AIR JS42NXFXDE01 "Arrived on site to inspect refrigerator internal lights not working. Upon further inspection, I found the FC lights dimmed and the top left light in the RC section was completely off.; ordrng 3 W11462342 (Module)s and 1 CNOTE (LSO EPR CUSTOMER REQUEST)"

Near Breeze Way, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven cooling fan noises. Upon further inspection, the customer advised that when using the large oven, the cooling fan makes a loud noise. Also they advised that when trying to turn the large oven on, the start button doesnt always work. I pulled the unit out and removed the back panel and removed and replaced the large oven cooling fan. Using some foam tape from my van stock, I placed a thick layer of foam tape along the cross brace at the back of the unit just under the blowers to cushion the metal from vibrating on the back panel per service pointer #W11498555. Also tightened all screws in the back. Tested the unit and it is operating as designed. I removed the front control panel and found that the large oven start button was not secured. Adjusted the button and tested and it is operating as designed. No gas leaks detected during service, job completed."

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it failed to call for water. I tested again and tested the voltage when it called for water and I got 120V. From previous repair, I checked the water source and found it turned off. Turned water on and retested ice maker and it is operating as designed. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the fill tube frozen and leaking out the back of the unit. I removed the ice from the fill tube and tested the ice maker and it is operating as designed.

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the damper. I placed the unit in diagnostics and tested the damper and while opening, it made a rattling noise. I removed and replaced the damper and retested and it is operating as designed. No water leaks observed during service, job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
Lou S.

Lou S.

VENTHOOD WHIRLPOOL UXT5236BDS1 "Arrived on site to inspect venthood lights not working. Upon further inspection, customer advised that they changed out the left light bulb and it didnt work afterwards. I pulled the light panel down and tested voltage and found the left light not getting voltage. I found the harness to the left light not fully connected to the right light connection probably due to customer replacing the bulb and the light assembly was removed and pulled on the harness causing it to get loose. Adjusted the harness and tested and the unit is operating as designed.

Near Hidden Ridge Pl, Jonestown, TX 78645
Wesley P.

Wesley P.

OVEN WHIRLPOOL KEBK206SSS00 Arrived onsite and tested unit and found unit operating within tolerances. Advised customer on ways to track temp and expectations. Also calibrated unit to customer preference. Never turned on again after the breaker was reset. Advised. Jerome to have electrician check breaker integrity.

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser motor failure and the shaft head being rounded off, I removed and replaced the dispenser motor, shaft, coupling, and sleeve. I was able to get the rust cleaned off the seal since the one I was sent with was not packaged correctly (wrong part). I tested the dispenser and it is operating as designed. No water leaks observed during service, job completed."

Near Northlake Hills Dr, Jonestown, TX 78645
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite and replaced freezer door gasket. Unit is now operating as designed. Advised customer on repair.

Near Ranchland Hills Blvd, Jonestown, TX 78645
Wesley P.

Wesley P.

WASHER WHIRLPOOL MHW6630HC0 Arrived onsite and found unit symptoms had corrected when customer had turned water on fully. Cleared error codes to prevent issues from lingering errors. All checks good.

Near Ranchland Hills Blvd, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to inspect refrigerator leaking water at the bottom near the filter. Upon further inspection, I tested the water dispenser and found no water leak. Found the ice maker turned off. Turned it on and allowed it to harvest and when it called for water, I found no leaks. When I removed the water filter, water leaked out onto the floor and into the evaporator pan under the filter housing. No water leaks found coming from the valve or the filter housing. I found the ice dispenser shaft head was rounded and the motor is badly rusted. I am ordering the motor, seal, and CNOTE-AUTHORIZATION and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10822635 (motor) and 1 WP2198628 (seal)"

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that he could hear what sounded like a fan rubbing. Customer advised that when he called the unit in for repair, he was told to unplug the unit and he did and the noise went away after plugging it back in. Customer advised that they have been finding ice build up at the opening of the freezer door. When I opened the FC door, I found a small piece of ice at the top of the FC section at the opening near the light switch. I checked the FC door gasket and found it gapped at the top right center area of the gasket. I placed a piece of sticky foam under the gasket to push the gasket out towards the chassis and using my heat gun, I heated the gasket and reshaped it so that it would mold to the chassis and close the gap for a temporary fix. No water leaks observed during service.; ordrng 2 W10571967 (frz door gasket (gr))s"

Near Ranchland Hills Blvd, Jonestown, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to inspect ice machine not making ice. Upon further inspection, customer advised that the unit will make ice, but it won’t drop from the evaporator. I turned the unit on and tested and while the unit was operating, I found that the hot gas valve solenoid was not plugged in. I plugged the solenoid in and continued testing and the unit operated as designed. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the small oven blower making noises and the large oven not heating properly, I removed and replaced the left blower motor and the main control and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL MHW6630HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking at the bottom left corner and per service pointer #W11481731, I removed and replaced the dispenser assembly and tested the unit. Unit is operating as designed with no leaks. Job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site and found leak due to defrost heater touching evaporator and has melted through causing leak. Installed new compressor, evaporator, stub and drier. Vacuumed system to clear and test for leaks. Unit held vacuum n charged with 7.75oz 134a and tested operation. Unit now cooling. Instructed customer that the unit will take up to 24 hours to reach proper temps."

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

DRYER MAYTAG MED6630HC1 "Arrived on site to inspect dryer lint getting everywhere. Upon further inspection, I found lint on the back of the unit and on the top, side and front of the unit. Inspected the vent tube and it is sealed with no holes. Using my vent test kit, I tested the airflow and it appeared to be good. Customer advised that the unit doesn’t seem to be drying well. I disassembled the unit and found more lint inside the unit. Retested and found element functioning properly. Cleaned the lint from inside the unit and found where the vent tube inside the unit is gapped at the blower housing and at the back of the unit allowing lint to escape into the inside of the unit and blow out the air holes in the bottom panel. Using sealant pads from my van stock (W11113654) I sealed off the gaps and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
Paul R.

Paul R.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived onsite for a range with the large oven still not cooking correctly and the small oven making a loud fan noise when its turned on. I tested both ovens. I found the small oven cooling fan making a whining noise when its first turned on. The cooling fan needs to be replaced. I tested the temp in the large oven in convection bake at 350 degrees and found the temp within 5 degrees of set point. Ms stated she was having the issue cooking pizza at 425 degrees so I raised the set point to 425 degrees and tested. The temp cycled between 407-439 degrees on the 3rd cycle, 392-426 on the 4th cycle, and 410-443 degrees on the 5th cycle. The temps are all over the place at the higher settings and the control needs to be replaced. Ordering W11248652 blower & W11398684 cntrl-elec. Office to RS.; ordrng 1 W11248652 (Blower) and 1 W11398684 (Cntrl-elec)"

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to install previously diagnosed and ordered part. Due to the grid cutter being broken, I removed and replaced the cutter and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to,the console UI failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."

Near Hidden Ridge Pl, Jonestown, TX 78645
Lou S.

Lou S.

RANGE WHIRLPOOL WFG515S0JB0 "Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the unit was working fine and then it made a weird whistling noise and then stopped working. They said a few days afterwards it was working again. I inspected the gas lines at the regulator and checked for leaks and all checked good. I tested the burners and the two left burners and the front right burner took too long to ignite and the burner heads were charred as if there was a burst of gas/flame under the cap. I removed and replaced the front right, and both left burners heads and retested and all are operating as designed. I tested the oven and it is operating as designed. I recommended that the customer contact the gas company if the issue occurs again. No gas leaks detected during service, job completed."

Near Lafayette Park Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator with ice clumping in FC section. Upon further inspection, I found a large block of ice in the back left corner of the FC section. I found the ice fill tube chute block with ice and the ice maker leaking water into the FC section. I removed the ice and adjusted the fill tube as water was spilling over the top of the chute and spilling into the FC section. Tested the ice maker and it is operating/filling as designed. No further water leaks observed.

Near Breakwater Dr, Jonestown, TX 78645
Paul R.

Paul R.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldn’t power off one time and he had to turn the oven off with the breaker but that hasn’t happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadn’t arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)

Near Hidden Ridge Pl, Jonestown, TX 78645
Lou S.

Lou S.

WASHER GE GUD24ESSMWW

Near Edna Rd, Jonestown, TX 78645
Lou S.

Lou S.

WASHER LG WM3997HWA "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested. When the unit tried to spin, the unit shut down and showed error code LE. I turned the drum and it turned freely. I advised the customer that the unit motor has failed No water leaks observed during service, job completed."

Near Natures Way, Jonestown, TX 78645
Lou S.

Lou S.

WASHER GE GUD24ESSMWW "Arrived on site to inspect washer filling with water when not turned on. Upon further inspection, I pulled the unit out (stackable) and found where the hot water hose at the valve had been leaking as per evidence of oxidation on the hose connector. I tested the valve and found the hot water valve open. I removed and replaced the valve and placed new hoses on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Edna Rd, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

MICROWAVE JENN-AIR JMC8130DDS "Arrived on site for microwave coming by its self and not able to use longer than 1 minute if so controls will not respond. Performed diagnostics and tested heating operation. Found cooling fan running. Removed unit and inspected and test door switch circuit. Measured amp draw to magnetron when heating, found amps within range. Called Whirlpool tech support and spoke with Andy. Went over prior testing. He stated issue would be within panel control.

Near Grandview Dr, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived n site for refrigerator not cooling. Inspected unit and work area. Found temperature in FC at 40°. Inspected evaporator with UV light and found refrigerant leak in evaporator (see SD-pic). Found sealed system failure. Will need to replace evaporator, compressor, filter drier and heat exchanger. Please allow up to 4 hours for repair. Office to schedule appointment when ETA is available. ; ordrng 1 W10508992 (HEAT EXCHANGER ) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10205102 (EVAPORATOR )"

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, customer advised that the front middle burner does not light. I tested all burners and found the front middle and front right burners failed to ignite. I found that the burner caps had been switched between the front middle and left burners. Placed the caps on the correct burner and retested and all burners are operating as designed. Due to the unit being converted to LP, I verified all orifices were converted correctly. No gas leaks detected during service, job completed."

Near Sunset Ridge Way, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near White Rim Trail, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the large oven is taking longer to bake food and the cooktop flames are too high. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My average temp reading is 357.8 degrees. I tested the cooktop and all of the flames were too high and the front left and right burners had very large wild flames. I checked the orifices (propane) on the two outer front burners and found the wrong orifices for the small flame. Replaced the orifices with the correct orifices and retested and the burners are operating as designed. I adjusted all burners flames. No gas leaks detected during service, job completed."

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"

Near White Rim Trail, Jonestown, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."

Near Gregg Bluff Rd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."

Near 5th St, Jonestown, TX 78645