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Local Reviews
for Jonestown, TX

Rated 5.0 out of 5 stars based on 6 customer reviews

Map of Jonestown, TX

Great service and communication!





Map of Jonestown, TX

Exceptional service




Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!


Map of Jonestown, TX

Great Service




..very efficient, cordial, and professionally handled..


Map of Jonestown, TX

All excellent




All excellent


Map of Jonestown, TX

Andrea




Excellent from start to finish. Professional.


Map of Jonestown, TX

Exceptional service!




From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


James C.

James C.

WASHER AMANA NTW4516FW2 Arrived on site and found that the control ordered is incorrect for the model. Ran calibration and auto diagnostics. I will need to order the correct control to complete the repair. Unit is not maintaining proper speed during spin cycle and no obstructions were found. Control is expart and office will have to schedule return visit. I will also bring harness due to the motor cutting out intermittently. ; ordrng 1 W10899776 (harns-wire) and 1 W11170317 (CONTROL)

Near Travis St, Jonestown, TX 78645
James C.

James C.

DRYER WHIRLPOOL WED92HEFW2 "Arrived on site and found that the top and both panels are dented. I also found the clips for the console have broken as well. Unit will need both side panels, top and console to repair. I attached photos of the damage. Repair will require 2 hours; ordrng 1 WPW10391519 (console) and 1 WPW10468495 (PANEL)"

Near W Reed Park Rd, Jonestown, TX 78645
James C.

James C.

OVEN WHIRLPOOL WOD51EC0HS00 "Arrived on site and ran diagnostics. I found a communication error between control panel and controls. Unit also has a fan speed error for the lower oven. I noticed the unit would show that it was baking after turning unit off but no heat. Unit will need both controls, control panel and lower blower to repair ; ordrng 1 W11109174 (blower) and 1 W11261167 (CONTROL) and 1 W11261169 (CONTROL) and 1 W11297709 (CONTROL PANEL)"

Near Hidden Ridge Pl, Jonestown, TX 78645
James C.

James C.

WASHER AMANA WTW4616FW2 Arrived on site and tested operation. I found no faults in memory and ran auto test. I found the motor pulsing during spin cycle and ran test on actuator. I found the actuator not reading properly while turning basket. Installed new actuator and calibrated. Ran auto test again and found the unit running spin test properly. Job complete

Near Travis St, Jonestown, TX 78645
James C.

James C.

WASHER AMANA WTW4616FW2 Arrived on site and tested operation. I found the unit pulsing in spin. Installed new capacitor and tested and found unit not pulsing during spin but is cutting the spin cycle short. Installed new control and found new control would not allow calibration mode. I will need to reorder control to complete repair. ; ordrng 1 W11170645 (CONTROL )

Near Travis St, Jonestown, TX 78645
James C.

James C.

DRYER MAYTAG MGD5500FC0 Arrived on site and tested operation. I found the unit has f6e2 fault. Inspected harness and found to be good. I found the connection at the control loose due to a broken retainer clip. Rescuers and tested but the same error came up. Installed new control but unit still has error. Unit will need ui to complete repair. Office to schedule as the ui shows to be factory only. ; ordrng 1 W11179321 (UI)

Near Villa Capri Court, Jonestown, TX 78641
James C.

James C.

DISHWASHER KITCHENAID KUDS03FTSS2 Arrived on site and installed new control panel and control. Ran diagnostics and found unit working properly. Job complete

Near W Reed Park Rd, Jonestown, TX 78645
James C.

James C.

OVEN KITCHENAID KFGS530ESS2 Arrived on site and tested operation. Preheated oven to 350 to test temps and found once unit preheated it would no reignite to heat again. I found the safety valve to be at fault for the cooktop flair ups and poor oven performance. Installed new valve and tested. Unit working properly. Job complete

Near Cross St, Jonestown, TX 78645
James C.

James C.

DISHWASHER KITCHENAID KUDS03FTSS2 Arrived on site and tested operation. I found some buttons work intermittently and others do not work. Removed key pad ribbon from control to test control and found to be good. Unit will need new key pad. Instructed customer that the key pad shows to be discontinued and we will have to request the part through their home warranty. I would also like to return with the main control Incase it has an issue once diagnostics is able to be ran with new keypad ; ordrng 1 WPW10084136 (panel-cntl)

Near W Reed Park Rd, Jonestown, TX 78645
Jerry C.

Jerry C.

DRYER WHIRLPOOL WED8540FW1 "WED8540FW1 Arrived to inspect no heat. I found the unit would power up, but not heat. Inspection revealed L1 and L2 connections reversed, but not consequential. The L2, connected to the unit’s L1 connection showed 124.8 VAC. The L2 terminal had 6.5 VAC and when tested L1 to L2, showed 86 VAC. I advised the customer of my findings and that they will need to contact a qualified electrician to corrected the voltage supply issue. I found the terminal block was not correctly installed and mounting hardware loose and I corrected. No lint within newer chassis, no leaks observed during service."

Near Sundancer Ln, Jonestown, TX 78645
Jerry C.

Jerry C.

RANGE KITCHENAID KDRS467VSS01 "KDRS467VSS01 Arrived to inspect ignition issue. I found the RR would not ignite or spark and the center front would intermittently spark. I found the burners required cleaning to correct bad continuity for the ignition system. I cleaned and tested all burners and regular ignition resumed. Operational test good, no gas leaks detected during service. PR190

Near W Reed Park Rd, Jonestown, TX 78645
James C.

James C.

RANGE WHIRLPOOL WEG745H0FS1 Arrived on site and tested operation. Found that the push rod for door switch is bent and causing light to stay on as well as the broiler cutting off due to the control thinking the door is open. Straightened push rod and tested. Unit working properly. Job complete

Near Elm St, Jonestown, TX 78645
James C.

James C.

WASHER MAYTAG MHW5500FW1 Arrived on site and tested operation. Customer stated that the soap dispenser was not staying set to powder and the soap would back up in the dispenser. Also finding clothes with cuts in them and having an odor after complete. Ran diagnostics and found fault for over suds. Asked customer when the last time the unit had a clean washer cycle and it was about 2 month prior with vinegar and baking soda. Instructed customer that the foaming of that mixture can cause issues with sensors and the best cleaner is the Affresh cleaner as it will remove build up and odor from the unit. Tested dispenser and found the divider is not staying up in the powder soap position. Installed new dispenser and tested. I also found no sharp edges on any components inside the basket of the washer. Unit working properly. Job complete

Near Breeze Way, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR MAYTAG MFI2568AES Arrived on site and installed new reservoir. Tested for proper operation and found unit working properly and all water connections dry at time of service. Job complete

Near Panoramic View, Jonestown, TX 78645
Lou S.

Lou S.

COOKTOP WHIRLPOOL WFE515S0EB1 "arrived on site to inspect range oven door. Upon further inspection, the customer advised that the door had been repaired by an AE tech recently , but she found that there was a screw missing from the back terminal block panel and the power cord wasn’t secure. The customer thought that she might have swept up the screw while cleaning. I removed the terminal block panel and reinstalled the power cord clamp that secures the power cord to the chassis and re-installed a screw in the place of the missing screw. Job completed."

Near Lura Ln, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and installed new control and u.i. Tested for proper operation and found unit working properly. Job complete

Near Matisse Pointe Dr, Jonestown, TX 78645
James C.

James C.

WASHER MAYTAG MVWX655DW0 Arrived on site and inspected for oil leak. Found oil leaking from spin tube and getting into tub and basket. Installed new gearcase and tested operation. Unit working properly and all water connections dry at time of service. Job complete

Near Crumley Creek Rd, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR MAYTAG MFI2568AES Arrived on site and tested operation. Found ice maker not cycling and unable to jump start. Installed new ice maker kit and tested. Found filter head will also need to be replaced as the internal valves are blocking proper water flow with filter installed. All water connections dry at time of service ; ordrng 1 WP12956202 (reservoir)

Near Panoramic View, Jonestown, TX 78645
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL KRFC704FBS00 Arrived onsite for the refrigerator with a no ice condition. I found the UI not responding to any selections and stuck on cubed ice. Need to replace the UI to further test. Ordering W11099702 PANEL-UI. RS for Tue 10/23.; ordrng 1 W11099702 (PANEL-UI)

Near Matisse Pointe Dr, Jonestown, TX 78645
Paul R.

Paul R.

COOKTOP WHIRLPOOL WFE515S0EB1 Arrived onsite for the range with the oven door not opening or closing correctly. I found the load hinge with a broken weld on one of the pins. I replaced the hinge and the door works as designed. Ms stated the cord is not connected correctly and is loose. I advised ms that the cord is not supplied by the manufacture and she would need to contact the installer to get this repaired. Call complete.

Near Lura Ln, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested and error code 18 appeared (drain pump failure). I tested the unit by adding water to the unit then turning on the drain pump (mode 12) and the drain pump would not actuate. I unplugged the unit and using my wet vac, I vacuumed the remaining water from the unit through the drain pump hose. I removed and replaced the drain pump then tested again. The unit operated as designed. I cleared the error code. No water leaks observed during service, job completed.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested and error code 18 appeared (drain pump failure). I tested the unit by adding water to the unit then turning on the drain pump (mode 12) and the drain pump would not actuate. I unplugged the unit and using my wet vac, I vacuumed the remaining water from the unit through the drain pump hose. I removed and replaced the drain pump then tested again. The unit operated as designed. I cleared the error code. No water leaks observed during service, job completed.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Thomas L.

Thomas L.

Arrived on site for Noisey, intermittent operation as well as the unit falls out of cabinet. Unit is secured to a price of wood at the bottom right side of cabinet. That wood is split and no longer is holding unit securely in the cabinet. Today both drawers are working properly with no water leaks. With unit loose, it is possible that at times it allows water to spill and wer flood sensor. Customer will need to secure unit and then see how unit operates .

Near Northlake Hills Dr, Jonestown, TX 78645
Steve C.

Steve C.

Arrived on site for the unit left rear burner is not turning on. Tested the unit and found the left rear element has a short. Replaced the element and tested the unit. Unit works properly and job complete.

Near Spring Ln, Jonestown, TX 78645
James C.

James C.

Arrived on site and tested unit. Found lint screen is not sealing to vent properly and lint was building up in vent. Removed lint from unit and installed new lint screen. Unit working properly. Job complete.

Near Gregg Bluff Rd, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. Removed and replaced the dispenser and tested the unit. Unit operated as designed. No water leaks observed during service. Job completed.

Near Deer Canyon Rd, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to inspect range control not working. Upon further inspection, I found the range display not one. I verified the cooktop worked so I unplugged the unit and then plugged it back in and the control/display did not come on. I removed the back panel of the range and found an insect infestation with several in the main control area. I advised the customer of my findings and advised that I would have to charge a CORE fee of $60 plus tax for s total of $64.95 to replace the control. I also advised that if the control goes out again and has to be replaced and there is still an infestation then the warranty will be voided and they will be charged the full amount for the control plus labor. The customer agreed to the repair and paid the full amount. I removed and replaced the main control and tested and the unit operated as designed. Job completed.

Near Center St, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control due to the unit making an echo beeping sound at the end of the cook time. I tested the unit five times to verify that the noise stopped by replacing the control and the unit operated as designed. Job completed.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Lou S.

Lou S.

arrived on site to inspect oven taking too long to heat. Upon further inspection, I found that this is a new unit that has never been used. I placed a rack in the center of the unit and placed my thermal couple in the center of said center rack. I turned the unit on bake at 350 degrees and proceeded with testing. The unit beeped after 10 mins telling me it was at 350 degrees; however, my thermal couple reading was 299-300. I continued with testing with my readings as follows...362, 336, 366, 341, and 351 and after approximately 35-40 mins of testing, my average reading was 351. I notified the builder of my findings. I never had to remove the unit from the wall during testing. Job completed.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Thomas L.

Thomas L.

Near W Reed Park Rd, Jonestown, TX 78645
Thomas L.

Thomas L.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Thomas L.

Thomas L.

Near Farm to Market Rd 1431, Jonestown, TX 78645
Nathaniel B.

Nathaniel B.

Model GD5NVAXSY01, Arrived on call for unit not cooling, found drain is iced over and ive buildup at back evap cover just at the return airand drain is iced over, found were inside liner meets outer cabinet on freezer has been sealed but were inside liner meets outer cabinet on fresh food section was not sealed and has large gaps creating air leak, will need to clear drain tube and seal were inside liner meets outer cabinet on fresh food section , fresh food is at 70 degrees and product in freezer is 13 degrees, defrost heater is pulling 5.1 amps which is good and evap fan is running and after clearing ice from supply and return air is know getting air to fresh food section, customer to allow for 24-48 hours for proper cooling in both sections,, svc/ labor 189.99 plus tax 15.67 which = 205.66, customer agreed to est., no parts needed, collected full balance of 205.66, no water leaks at time of repair, call complete. Instructed customer if issue does return sow some warping of the ca

Near Crystal Cove, Jonestown, TX 78645
Nathaniel B.

Nathaniel B.

Model GD5NVAXSY01, Arrived on call for unit not cooling, found drain is iced over and ive buildup at back evap cover just at the return airand drain is iced over, found were inside liner meets outer cabinet on freezer has been sealed but were inside liner meets outer cabinet on fresh food section was not sealed and has large gaps creating air leak, will need to clear drain tube and seal were inside liner meets outer cabinet on fresh food section , fresh food is at 70 degrees and product in freezer is 13 degrees, defrost heater is pulling 5.1 amps which is good and evap fan is running and after clearing ice from supply and return air is know getting air to fresh food section, customer to allow for 24-48 hours for proper cooling in both sections,, svc/ labor 189.99 plus tax 15.67 which = 205.66, customer agreed to est., no parts needed, collected full balance of 205.66, no water leaks at time of repair, call complete. Instructed customer if issue does return sow some warping of the ca

Near Crystal Cove, Jonestown, TX 78645
Jerry C.

Jerry C.

MEDB765FC0 Arrived to inspect no heat. The unit would run, but no heat was developed. I found the L2 supply at 40 VAC. During further inspection, I could see the lead within lead within the outlet was not correctly fastened. I advised the customer of my findings and they will contact a qualified electrician to address the issue. New unit, no lint within the chassis.

Near Lighthouse Ln, Jonestown, TX 78645