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Local Reviews
for Jonestown, TX

Appliance Express Rated 5.0 out of 5 stars based on 22 customer reviews

Map of Jonestown, TX

Quick efficient service




Review of Appliance Express

Knowledge, friendly service


Map of Jonestown, TX

Very pleasant customer service.




Review of Appliance Express

Lou is very courteous and helpful with the repair process.


Map of Jonestown, TX

Did what we needed!




Review of Appliance Express

Lou was friendly. Explained what was wrong, what needed to be done and the timeframe it would take. He can come back anytime to fix our fridge again (hopefully not anytime soon)! Our product was still under warranty from Lowe's. I appreciated the update calls on the status of our appointment time (both human and automated).


Map of Jonestown, TX

Great service




Review of Appliance Express

The office provided updates with shipments from Whirlpool and Lou was respectful and knowledgeable with our repairs. Appliance Express is a first class outfit.


Map of Jonestown, TX

They did a great job




Review of Appliance Express

They did a great job fixing my ice maker!


Map of Jonestown, TX

Linda




Review of Appliance Express

Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.


Map of Jonestown, TX

Great Service!




Review of Appliance Express

Lou handled our repair with courtesy, knowledge, and professionalism.


Map of Jonestown, TX

Frances




Review of Appliance Express

Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.


Map of Jonestown, TX

Good service




Review of Appliance Express


Map of Jonestown, TX

Excellent Service




Review of Appliance Express


Great service




Review of Appliance Express

All excellent


Dryer Repair




Review of Appliance Express

Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.


Knowledgeable and Great Service




Review of Appliance Express


Very good




Review of Appliance Express


Very good




Review of Appliance Express


Excellent Service




Review of Appliance Express

James identified the problem with the dishwasher and was able to fix it quickly.


Great service and communication!




Review of Appliance Express


Exceptional service




Review of Appliance Express

Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!


Great Service




Review of Appliance Express

..very efficient, cordial, and professionally handled..


All excellent




Review of Appliance Express

All excellent


Andrea




Review of Appliance Express

Excellent from start to finish. Professional.


Exceptional service!




Review of Appliance Express

From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


Lou S.

Lou S.

DRYER MAYTAG MED6630HC1 "Arrived on site to inspect dryer lint getting everywhere. Upon further inspection, I found lint on the back of the unit and on the top, side and front of the unit. Inspected the vent tube and it is sealed with no holes. Using my vent test kit, I tested the airflow and it appeared to be good. Customer advised that the unit doesn’t seem to be drying well. I disassembled the unit and found more lint inside the unit. Retested and found element functioning properly. Cleaned the lint from inside the unit and found where the vent tube inside the unit is gapped at the blower housing and at the back of the unit allowing lint to escape into the inside of the unit and blow out the air holes in the bottom panel. Using sealant pads from my van stock (W11113654) I sealed off the gaps and reassembled the unit and retested. Unit is operating as designed. No lint observed at the end of service, job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
Paul R.

Paul R.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived onsite for a range with the large oven still not cooking correctly and the small oven making a loud fan noise when its turned on. I tested both ovens. I found the small oven cooling fan making a whining noise when its first turned on. The cooling fan needs to be replaced. I tested the temp in the large oven in convection bake at 350 degrees and found the temp within 5 degrees of set point. Ms stated she was having the issue cooking pizza at 425 degrees so I raised the set point to 425 degrees and tested. The temp cycled between 407-439 degrees on the 3rd cycle, 392-426 on the 4th cycle, and 410-443 degrees on the 5th cycle. The temps are all over the place at the higher settings and the control needs to be replaced. Ordering W11248652 blower & W11398684 cntrl-elec. Office to RS.; ordrng 1 W11248652 (Blower) and 1 W11398684 (Cntrl-elec)"

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUIC15NRXS2 "Arrived on site to install previously diagnosed and ordered part. Due to the grid cutter being broken, I removed and replaced the cutter and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to,the console UI failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."

Near Hidden Ridge Pl, Jonestown, TX 78645
Lou S.

Lou S.

RANGE WHIRLPOOL WFG515S0JB0 "Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the unit was working fine and then it made a weird whistling noise and then stopped working. They said a few days afterwards it was working again. I inspected the gas lines at the regulator and checked for leaks and all checked good. I tested the burners and the two left burners and the front right burner took too long to ignite and the burner heads were charred as if there was a burst of gas/flame under the cap. I removed and replaced the front right, and both left burners heads and retested and all are operating as designed. I tested the oven and it is operating as designed. I recommended that the customer contact the gas company if the issue occurs again. No gas leaks detected during service, job completed."

Near Lafayette Park Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator with ice clumping in FC section. Upon further inspection, I found a large block of ice in the back left corner of the FC section. I found the ice fill tube chute block with ice and the ice maker leaking water into the FC section. I removed the ice and adjusted the fill tube as water was spilling over the top of the chute and spilling into the FC section. Tested the ice maker and it is operating/filling as designed. No further water leaks observed.

Near Breakwater Dr, Jonestown, TX 78645
Paul R.

Paul R.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldn’t power off one time and he had to turn the oven off with the breaker but that hasn’t happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadn’t arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)

Near Hidden Ridge Pl, Jonestown, TX 78645
Lou S.

Lou S.

WASHER GE GUD24ESSMWW

Near Edna Rd, Jonestown, TX 78645
Lou S.

Lou S.

WASHER LG WM3997HWA "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested. When the unit tried to spin, the unit shut down and showed error code LE. I turned the drum and it turned freely. I advised the customer that the unit motor has failed No water leaks observed during service, job completed."

Near Natures Way, Jonestown, TX 78645
Lou S.

Lou S.

WASHER GE GUD24ESSMWW "Arrived on site to inspect washer filling with water when not turned on. Upon further inspection, I pulled the unit out (stackable) and found where the hot water hose at the valve had been leaking as per evidence of oxidation on the hose connector. I tested the valve and found the hot water valve open. I removed and replaced the valve and placed new hoses on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Edna Rd, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

MICROWAVE JENN-AIR JMC8130DDS "Arrived on site for microwave coming by its self and not able to use longer than 1 minute if so controls will not respond. Performed diagnostics and tested heating operation. Found cooling fan running. Removed unit and inspected and test door switch circuit. Measured amp draw to magnetron when heating, found amps within range. Called Whirlpool tech support and spoke with Andy. Went over prior testing. He stated issue would be within panel control.

Near Grandview Dr, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived n site for refrigerator not cooling. Inspected unit and work area. Found temperature in FC at 40°. Inspected evaporator with UV light and found refrigerant leak in evaporator (see SD-pic). Found sealed system failure. Will need to replace evaporator, compressor, filter drier and heat exchanger. Please allow up to 4 hours for repair. Office to schedule appointment when ETA is available. ; ordrng 1 W10508992 (HEAT EXCHANGER ) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10205102 (EVAPORATOR )"

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, customer advised that the front middle burner does not light. I tested all burners and found the front middle and front right burners failed to ignite. I found that the burner caps had been switched between the front middle and left burners. Placed the caps on the correct burner and retested and all burners are operating as designed. Due to the unit being converted to LP, I verified all orifices were converted correctly. No gas leaks detected during service, job completed."

Near Sunset Ridge Way, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near White Rim Trail, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven temps. Upon further inspection, customer advised that the large oven is taking longer to bake food and the cooktop flames are too high. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My average temp reading is 357.8 degrees. I tested the cooktop and all of the flames were too high and the front left and right burners had very large wild flames. I checked the orifices (propane) on the two outer front burners and found the wrong orifices for the small flame. Replaced the orifices with the correct orifices and retested and the burners are operating as designed. I adjusted all burners flames. No gas leaks detected during service, job completed."

Near Calcutta Run Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator with no lights and the water dispenser not working. Upon further inspection, I found the crisper drawer control not working. I removed the control from the crisper door and found it dry with no corrosion on the contort. I removed the drawer and inspected the harness and found the black wire broken and the brown wire about to break. I made a temporary repair to the harness and tested. The unit is operating as designed. I am ordering the crisper harness and scheduled return No water leaks observed during service.; ordrng 1 W11170612 (harns-wire)"

Near White Rim Trail, Jonestown, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WTW5000DW0 "Arrived on site to inspect washer not draining and spinning. Upon further inspection, I found the the washroom outside. I placed the unit in diagnostics showing error codes F2E3, F2E1, F7E1, F7E6. Cleared the codes and continued with testing. The unit failed to agitate and spin. I manually tested the agitate and spin and it agitated, but the spin failed. I checked the control and found it not putting out voltage to the motor. Also found the motor is rusting out and the gearcase has leaked oil. No water leaks observed during service, unit left unplugged. Job completed."

Near Gregg Bluff Rd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking water from the valve. Upon further inspection, the customer provided photos of where the unit is leaking water which shows the valve area. Customer also advised that the leak is intermittent. I placed the unit in diagnostics and when the water began to dispense I inspected the valve and fitting and found no water leaking. When I initially removed the toeplate, I found a small puddle of water under the valve/fitting assembly. Customer advised that it only leaks when the unit is not being used. I Test3d the unit several times and still no leak. To prevent another leaking issue/callback, I removed and replaced the valve and fitting and tested several times and the unit continues to not leak. I advised the customer of my repairs. No water leaks observed during service, job completed."

Near 5th St, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site on site to install previously diagnosed and ordered parts. Due to both racks having rust and both upper tracks rusted out, I removed and replaced the tracks per service pointer W11296667, and while transferring parts from the old upper rack to,the new, the adjuster clips broke off. Removed and replaced the the adjusters and other components. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."

Near Vance Circle Rd, Jonestown, TX 78645
Lou S.

Lou S.

WARMING DRAWER KITCHENAID KEWS175SSS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the rails failing and having to order a new brewer due to the design of the rail, I removed and replaced the right rail and drawer and tested unit. Unit is operating as designed. Job completed"

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to inspect dishwasher leaking. Upon further inspection, customer advised that the unit leaked water from the back that ran out the back of the cabinet/island and into to the living area. They advised a plumber was out and didn’t find anything and said it was the dishwasher that leaked. I placed the unit in diagnostics and tested and found no leaks. Unit is not connected to a softener and there’s no RO system under the sink. Customer also advised that they took the unit outside and ran it and it did not leak. I found where the drain hose connection after the side loop did not have a clamp on the rubber connector. Using a clamp from my van stock, I corrected it and placed the clamp on the hoses and retested. Again, the unit operated as designed with no leaks. I recommended that the customer take photos if the unit leaks again and try to get photos of where it’s possibly leaking if they’re able to. No leaks observed during service, job compl

Near 5th St, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3 & F2E1. Cleared the codes and continued with testing. Unit dispensed water into the tub and the motor failed to come on (F4E3). Also, the console was not responding to all keys being pressed (F2E1). I also found that the upper & lower racks were badly rusted and both upper rack rails were rusting and separating. The console & racks are warrantied for 5 yrs and the rails are covered through service pointer #W11296667 and SCODE S22916. I removed and replaced the sump/motor assembly and console and retested. Unit is operating as designed. No water leaks observed during service. I am ordering both racks and both rails and the adjusters (just in case) and office to schedule return service.; ordrng 1 W11259785 (track LEFT) and 1 W11259786 (track RIGHT) and 1 WPW10312792 (dishrack UPPER) and 1 WPW10525642 (dishrack LOWE

Near Vance Circle Rd, Jonestown, TX 78645
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WOC97ES0ES03 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave appliance manager failure, I removed and replaced it. Also, found the unit did not have the torsion spring (rod), so I installed it and tested the unit. Unit failed and showed an open/close door error and F6E8. Cleared the code and found the 20amp fuse was bad. Replaced the fuse and retested and unit is operating as designed. Job completed."

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet for the error code, I found that the control has the proper VDC (5+) at the J28 connector. I removed and replaced the level sensor switch ad retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Ladera Tr, Jonestown, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to install previously diagnosed and ordered part. Removed and replaced the open thermistor tested unit was operating as designed, no water leaks observed during service. Job completed."

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the ice maker in diagnostics test #120 and it failed. I removed and replaced the IM and tested and it operated as designed. I tested the fill tube in test #97 and it failed. Tested the valve and it showed no voltage. Removed and replaced the valve and tested in test #96 and then #97 and the ice maker filled with water. No water leaks observed during service, job completed."

Near Ranchland Hill Vista, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
James C.

James C.

FREEZER WHIRLPOOL EV188NYWS00 Arrived on site and found unit has only trace amount of refrigerant in sealed system. Verified dye has moved through out system and is visible by purging short burst from process stub. No dye located on any accessible components indicating unit has an internal leak in the heat loop.

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

COOKTOP KITCHENAID KECD807XBL00 "Arrived on site to inspect cooktop blower knob not working and fan coming on by itself. Upon further inspection, I had the customer sign a waiver of damages when lifting a cooktop. I raised the cooktop and removed the glass top ad found the blower switch broken and hanging down. I removed and replaced the switch and tested and the unit is operating as designed. Job completed."

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to inspect dishwasher door squeaking badly. Upon further inspection, I opened the unit door and it was squeaking loudly. I found where the pulleys we’re rubbing and I applied a lubricant and it continued to squeak.. I am ordering the link kit, 2 springs and 2 hinges and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service with job #260375. No water leaks observed during service.; ordrng 2 8194001 (LINK)s and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE WITH TICKET #260375) and 2 WP8270020 (door spring)s and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

FREEZER WHIRLPOOL EV188NYWS00 "Arrived on site to inspect freezer not cooling. Upon further inspection, I tested temps in the freezer and got 38 degrees. Removed the evap cover and found no frost pattern due to unit just going into defrost mode. Once the compressor came back on, I monitored the evaporator and after approximately 20-25 minutes, there was still no frost pattern but there was frost building up in the upper right corner showing signs of a possible restriction. I pulled the unit from the wall and checked amp reading to the compressor and got 85amps. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309990 (compressor) and 1 W10843121 (filter dryer) and 1 WP4-81546 (evaporator) and 1 WPW10143759 (dryer)"

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E2. Attempted to clear the code, but the console would not respond. Following the tech sheet, I tested the console and main control and found that the console was bad.I removed and replaced the console and calibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed."

Near Mountain Top Cir, Jonestown, TX