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Local Reviews
for Jonestown, TX

Appliance Express Rated 5.0 out of 5 stars based on 13 customer reviews

Map of Jonestown, TX

Excellent Service




Review of Appliance Express


Map of Jonestown, TX

Great service




Review of Appliance Express

All excellent


Map of Jonestown, TX

Dryer Repair




Review of Appliance Express

Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.


Map of Jonestown, TX

Knowledgeable and Great Service




Review of Appliance Express


Map of Jonestown, TX

Very good




Review of Appliance Express


Map of Jonestown, TX

Very good




Review of Appliance Express


Map of Jonestown, TX

Excellent Service




Review of Appliance Express

James identified the problem with the dishwasher and was able to fix it quickly.


Map of Jonestown, TX

Great service and communication!




Review of Appliance Express


Map of Jonestown, TX

Exceptional service




Review of Appliance Express

Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!


Map of Jonestown, TX

Great Service




Review of Appliance Express

..very efficient, cordial, and professionally handled..


All excellent




Review of Appliance Express

All excellent


Andrea




Review of Appliance Express

Excellent from start to finish. Professional.


Exceptional service!




Review of Appliance Express

From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher with no power. Upon further inspection, customer advised that he pulled the unit out and cycled the power and checked the breaker and the unit still does not come on. I checked voltage at the junction box and got nothing. I found that the unit is plugged in at the back of the unit, but that outlet is controlled by a switch near the kitchen sink. I turned the switch on and the unit powered up. I placed it in diagnostics showing no error codes and tested. Unit operated as designed. I advised the customer of my findings No water leaks observed during service, job completed."

Near Oveta St, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to install previously diagnosed and ordered part. Customer had their water line repaired and I removed and replaced the filter head/reservoir assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near 6th St, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water was leaking from the float switch housing area. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no visible leaks. While testing, I opened the door to the unit and found that the unit is not level and there is more water towards the front of the unit which is flowing more rapidly into the reservoir. Customer advised the amount of detergent they have used and I made recommendations for use and care of the unit as well as use of detergents and cleaners. Due to the water level being towards the front of the unit more than in the middle, I lowered the back wheels and leveled the unit and retested. Unit is operating as designed and the water is settling in the middle of the unit (on top of the sump/motor assembly) like it’s supposed to. No water leaks observed during service, job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDFE104HWH0 "arrived on site to inspect dishwasher dispenser door issues. Upon further inspection, I found that the dispenser door spring had broken off. I removed and replaced the dispenser and demonstrated how to open the dispenser door to the customer. Tested the unit and it operated as designed. No water leaks observed during service, job completed."

Near Lake Oaks Dr, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL WRT5L1SMYF00 Arrived on site and tested operation. Found water leaking from freezer section down into fresh food. Accessed drain and found duck bill at bottom stuck closed and caused drain to back up into freezer. Cleared drain line and cleaned duck bill. Tested operation and found unit working properly. Job complete

Near Austin Dr, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found very little water coming from dispenser. Found filter head has failed and will need to be replaced. Unable to shut water off due to shut off valve leaks when shut off customer will have plumber repair supply shut off so the reservoir assembly can be replaced.

Near 6th St, Jonestown, TX 78645
James C.

James C.

DRYER WHIRLPOOL WED92HEFW2 Arrived on site and tested operation. Found a sulfur odor in laundry room and unit is stacked. Ran dryer and found dryer is cycling temps properly and the odor appeared in dryer upon arrival but it could be from the room holding the odor. Odor was gone from dryer after running a cycle. Ran washer to verify if odor becomes stronger after test cycle and found that the odor becomes stronger during spin cycle. Recommended customer run Affresh washing machine cleaner on clean cycle to clean odors from unit and if odor continues to stay that a plumber should verify the drain is functioning properly and not allowing sewer gasses to vent up through drain in the wall. Job complete

Near W Reed Park Rd, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived on site to refrigerator having water in bottom of unit. Performed diagnostics and cycled ice maker. Found water chute not reaching fill funnel on ice maker. Made correction and tested ice maker. Found operating as designed. Removed damaged door and installed new. Removed major ice on back panel and freezer bottom.

Near Laurel Ln, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL JSC24C8EAM00 Arrived on site and tested operation. I found no ice produced from ice maker. Tested ice maker operation and found it to not fill with water. Checked fill tube to ice maker and found to be frozen in the door. Ohmed the heater and found to be out of range but receiving the proper 14vdc from ui. Unit will need new door to repair.

Near Calcutta Run Dr, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

WASHER LG WM2688HNMA "Arrived on site for washer not operating. Customer stated that she was washing sheets and unit made a banging sound and stopped Inspected unit and work area. Found wash basket not able to turn. Performed diagnostics mode and tested spin operation. Found rotor attempting to move. Gained access to stator and hall sensor and checked resistance. Found hall sensor opened. Inspected wash basket and found broken on basket. Found wash basket is NLA. If part were available would need to replace wash basket and rear tub.

Near Crystal Cove, Jonestown, TX 78645
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for the refrigerator making too much ice. I found the ice maker not turning off with the bale arm raise. I replaced the ice maker. Mr stated the door handle on the FC is broken and the one on the RC is cracked. I confirmed the customers findings. Both door handles need to be replaced. Ordering 2EA. W10806512 HANDLE. RS for Mon 11/18.; ordrng 2 W10806512 (HANDLE)s

Near Laurel Ln, Jonestown, TX 78645
James C.

James C.

VENTHOOD WHIRLPOOL UXL6036YSS0 Arrived on site and tested operation. I found high speed selection is not functioning. Tested switches and found to be good. Tested continuity of motor and found resistances out of range for the windings. Called tech line and spoke to Bruce #7726226448. Issue with fan may be in the wiring to the motor. Blowers are installed in the attic and third party will have to verify wiring at blower

Near W Reed Park Rd, Jonestown, TX 78645
Jonathan  S.

Jonathan S.

DRYER MAYTAG MED5500FC2 "Arrived on site to install previous diagnosed parts. Gained access to guide wheels and drum. Removed all and installed new. Tested operation, all tested good."

Near Northlake Hills Dr, Jonestown, TX 78645
James C.

James C.

DRYER MAYTAG MED5500FC2 Arrived on site and tested operation. I found unit making a thumping noise as the drum rotates. I found the premature failure of rollers due to the drum being oval in shape. Unit will need new drum and rollers to repair. ; ordrng 1 W10381481 (drum)

Near Northlake Hills Dr, Jonestown, TX 78645
James C.

James C.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and cut hub off of basket and drove seized drive shaft through the basket. Installed new gear case, cam, actuator, basket and wash plate. Ran calibration and auto diagnostics. Unit tests good. Job complete"

Near Mountain Top Cir, Jonestown, TX 78645
James C.

James C.

FREEZER WHIRLPOOL WSZ57L18DM00 Arrived on site and found evaporator completely frozen over. Thawed to gain access and tested heater in diagnostics and with ohm meter. Circuit tests good. I did find that the connection for the fan motor and heater circuit is coated in fruit syrup due to items defrosted and the juice had run down the back wall into the evaporator area. Tech line is closed and service manager will contact tech line in regards to a recommended repair. ; saved tckt

Near Crystal Cove, Jonestown, TX 78645
James C.

James C.

WASHER WHIRLPOOL WTW5000DW1 Arrived on site and removed agitator. Once removed I found the screws that retain the hub are stripped out and can not be removed. Unit will need new basket as well to repair. ; ordrng 1 W10752719 (basket) and 6 WP8533953 (screw)s

Near Mountain Top Cir, Jonestown, TX 78645
James C.

James C.

WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and tested operation. I found that the actuator is not shifting from spin to agitate. I found splutch is not sliding on gearcase due to damaged teeth on gearcase and splutch and has broken the actuator arm. Unit will need new gearcase, cam and actuator to repair. When attempting to remove the wash plate I found it is seized to the drive shaft. I will need to return with wash plate, gearcase, cam and actuator to repair; ordrng 1 W10752283 (washplate)"

Near Mountain Top Cir, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and installed new evaporator drain pan from new assembly. Verified proper seal to drain. Job complete

Near Regatta View Dr, Jonestown, TX 78645
James C.

James C.

WASHER GE GFW450SPM1DG Arrived on site and tested operation. I found e39 fault. Tested dispenser motor and found motor is not functioning. Found proper voltage to motor. Installed new assembly and tested operation. Unit tests good. Job complete

Near Adrian Way, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. I found that start device would only run compressor for about 5 seconds then the overload would trip and shut the compressor off. I found the start device bad and installed new. Tested operation and found unit working properly. Instructed customer that the unit will take 24 hours to reach proper temps and 48 hours for ice production. Job complete

Near W Reed Park Rd, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and installed new deli drawer and control. Tested operation and found unit working properly. Job complete

Near Adrian Way, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site and installed new compressor, drier and stub. I also found that the drain pan on the new evaporator assembly is broken and will need to be replaced. I will be ordering new assembly to replace damaged drain pan. Vacuumed system to clear and test for leaks. Charged with 5.5oz 134a and tested. Unit now cooling and compressor sounds proper. ; ordrng 1 W10917531 (evaporator)"

Near Regatta View Dr, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site and tested operation. I found that the u it powers up and compressor runs but has an odd rattle when cooling in fresh food but sounds proper for freezer evaporator. I also found pressures out of range for fresh food and normal for freezer. Compressor is defective and will require replacement. Repair will require 2 hours; ordrng 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)

Near Regatta View Dr, Jonestown, TX 78645
James C.

James C.

DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. I found that the filters were clogged and not allowing water to flow properly to sump and drain pump. Cleaned filters and ran diagnostics. I found that the dispenser has failed and the wash motor is locked up. Unit will need new dispenser and wash motor to repair. Unit will also need Affresh dishwasher cleaner ran through the clean all build up from unit. Installed new sump and motor assembly and dispenser. Tested operation and found unit working properly. Instructed customer to run cleaner through unit twice to clean away all build up in rails and unit. Also recommended to use the cleaner once every 2 months and instructed customer cleaning filters monthly. Job complete ; used 1 W10861000 (DISPENSER ) from stock

Near White Rim Trail, Jonestown, TX 78645
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site to Replace compressor, and evaporator for refrigerator. Replaced both parts and will deep vacuum. Charged unit with recommended amount of refrigerant. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

Near Regatta View Dr, Jonestown, TX 78645
James C.

James C.

FREEZER WHIRLPOOL EV188NYWS00 Arrived on site and tested operation. I found temperatures good in freezer and proper air flow. Freezer at 1 degree and all tests good. Instructed customer that the unit was in defrost and the sizzle was from water hitting the heater and the vapor was steam from the water turning to steam when it hit the heater. Unit tests good. Job complete

Near Northlake Hills Dr, Jonestown, TX 78645
James C.

James C.

WASHER MAYTAG MVWX655DW0 Arrived on site and tested operation. I found unit has water in tub and not draining. Inspected pump and found no obstructions. I found harness has come loose from pump. Secured harness and tested operation. Unit tests good. Job complete

Near 1st St, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and tested operation. I found no lights working and deli control not functioning. Customer also mentioned the dispenser will randomly dispense water and open ice door. Inspected deli control and found door full of water and deli control shorted as well as the internal harness corroded. Unit will need new deli drawer door and deli control to repair. Unplugged door from harness to correct lights and stop the dispenser from dispensing randomly. ; ordrng 1 W10815668 (dor-fip BLK SS)

Near Adrian Way, Jonestown, TX 78645
James C.

James C.

VENTHOOD KITCHENAID UXL6036YSS0 Arrived on site and tested for proper voltage to blower. I found voltage to be good but unit will only run low speed and will not operate on high. Based on the model provided the unit has a 1200 cfm internal blower assembly installed as an in line system in the attic. The proper inline blower system is model UXI1200D. Instructed customer of finding and due to having an in-line blower unit will require 3rd party repair. Job complete

Near W Reed Park Rd, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR JENN-AIR JF42NXFXDW01 Arrived on site and tested operation. I found all functions working but compressor will not start. Inverted flashing 3 pulses indicating failed inverter. Verified proper voltage from control to inverter. Installed new inverter and tested operation. Compressor now running and u it beginning to cool. Instructed customer that the unit will take up to 24 hours to reach normal temps. Job complete

Near Ladera Tr, Jonestown, TX 78645
James C.

James C.

WASHER WHIRLPOOL WTW5000DW0 Arrived on site and tested operation. I found that the actuator is not shifting unit from spin to agitation. Inspected actuator and the shifter arm is moving freely and not attached to the cam. Installed new and ran diagnostics and found unit working properly. Job complete

Near Mountain Top Cir, Jonestown, TX 78645
James C.

James C.

WASHER WHIRLPOOL WTW7000DW4 Arrived on site and tested operation. I found cold water dripping into unit constantly and water staring to run around tub ring and leak from underneath unit. Installed new valve and cleaned up water. Tested operation and found unit working properly and no leaks found after repair. Job complete

Near Starboard Cove, Jonestown, TX 78645
James C.

James C.

FREEZER WHIRLPOOL WSZ57L18DM00 Arrived on site and tested operation. I found unit ihad started cooling but the evaporator is frozen over and looks to have finally defrosted in center. Cleared all ice build up and installed new control. Tested operation and found unit working properly. Job complete

Near Crystal Cove, Jonestown, TX 78645
James C.

James C.

DISHWASHER KITCHENAID KUDU03STSS1 Arrived on site and installed new vent and thermal fuse. Ran diagnostics and found unit working properly. Job complete

Near Matisse Pointe Dr, Jonestown, TX 78645