for Jonestown, TX
Janet - Jonestown, TX
Andrea - Jonestown, TX
Excellent from start to finish. Professional.
Christina - Jonestown, TX
From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!
WDF520PADM5 Arrived to inspect no power. I found the unit would not react to inputs and no lights were present. I verified voltage to the control. I removed and replaced the control and tested the unit in service test mode. Operational test good, no leaks observed during service.
Arrived on site for unit has a scratch mark on the console. Found next to the start button the unit is discolored. Replaced the console and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.
WED49STBW0 Arrived to inspect long dry times. I found the airflow restricted, but the venting in the unit and out the wall clear. I found the air plenum for the vent screen plugged. I removed the blockage and tested the unit and it heated and cycled as designed, with good air flow. Lint removed from unit, operational test good. No leaks observed during service.
Arrived to inspect no ice. I found the unit started making ice again after the call for service, and the issue has been intermittent. Current temperatures within the unit were 14 in the FC and 43 in the RC with settings of 0 and 37. The sealed system was running upon my arrival and the compressor was very hot. I shut the unit down and allowed pressures to normalize and restarted it. I found the discharge immediately out of the compressor was very hot, but the return from the mullion heater had lost most of its heat, even before the condenser. There is an unexpected vibration noise that is intermittent, coming from the compressor and changes with its speed. Amp draw to the compressor/inverter was .9 amps at full speed. I feel the compressor is quite weak and will require replacement. The UI is cracked. Office to authorize and order p/n WPW10151236 UI, p/n W10841139 compressor, p/n SF8404 service port and p/n WPW10143759 uv drier. Please allow 3 hrs for sealed system service. No leaks ob
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APPLIANCE REPAIR COST
Our service call and diagnosis fee is $99.99 on most items.
This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.