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Local Reviews
for Jonestown, TX

Appliance Express Rated 4.9 out of 5 stars based on 18 customer reviews

Map of Jonestown, TX

They did a great job




Review of Appliance Express

They did a great job fixing my ice maker!


Map of Jonestown, TX

Linda




Review of Appliance Express

Very pleasant technician and scheduler.......Lou explained the problem well and fixed us up! Left the area clean and undamaged......I did think it was a bit pricey overall.


Map of Jonestown, TX

Great Service!




Review of Appliance Express

Lou handled our repair with courtesy, knowledge, and professionalism.


Map of Jonestown, TX

Frances




Review of Appliance Express

Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.


Map of Jonestown, TX

Good service




Review of Appliance Express


Map of Jonestown, TX

Excellent Service




Review of Appliance Express


Map of Jonestown, TX

Great service




Review of Appliance Express

All excellent


Map of Jonestown, TX

Dryer Repair




Review of Appliance Express

Jon was very professional, knowledgeable and fast. He knew exactly how to fix the problem and promptly solved the issue.


Map of Jonestown, TX

Knowledgeable and Great Service




Review of Appliance Express


Map of Jonestown, TX

Very good




Review of Appliance Express


Very good




Review of Appliance Express


Excellent Service




Review of Appliance Express

James identified the problem with the dishwasher and was able to fix it quickly.


Great service and communication!




Review of Appliance Express


Exceptional service




Review of Appliance Express

Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!


Great Service




Review of Appliance Express

..very efficient, cordial, and professionally handled..


All excellent




Review of Appliance Express

All excellent


Andrea




Review of Appliance Express

Excellent from start to finish. Professional.


Exceptional service!




Review of Appliance Express

From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


Lou S.

Lou S.

OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN JENN-AIR JJW2830IM00 "Arrived on site to inspect wall oven chiming while cooling fan is on. Upon further inspection, customer advised that the cooling fan will stay on for a long time after the unit has been shut off then the unit will chime 4 times within 60 seconds. I placed the unit in diagnostics and found no error codes. I tried to search for the issue in the owners manual and found nothing. I tested the unit in Bake mode at 200 degrees and once the unit reached preheat, I turned the unit off and listened to the cooling fan and could not duplicate the issue. I contacted techline and spoke to TJ and advised the complaint and my findings. TJ advised that there is nothing documented for this issue and recommended that the customer take a video of it if it happens again and forward it to our office to forward to Whirlpool. TJ advised that if any parts should be replaced, to replace the UI since that’s where the sound indicator is located. Provided file #7728446360. I removed and

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed. Following the tech sheet for the error code, I found that the control has the proper VDC (5+) at the J28 connector. I removed and replaced the level sensor switch ad retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Ladera Tr, Jonestown, TX 78645
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to install previously diagnosed and ordered part. Removed and replaced the open thermistor tested unit was operating as designed, no water leaks observed during service. Job completed."

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the ice maker in diagnostics test #120 and it failed. I removed and replaced the IM and tested and it operated as designed. I tested the fill tube in test #97 and it failed. Tested the valve and it showed no voltage. Removed and replaced the valve and tested in test #96 and then #97 and the ice maker filled with water. No water leaks observed during service, job completed."

Near Ranchland Hill Vista, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle. No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
James C.

James C.

FREEZER WHIRLPOOL EV188NYWS00 Arrived on site and found unit has only trace amount of refrigerant in sealed system. Verified dye has moved through out system and is visible by purging short burst from process stub. No dye located on any accessible components indicating unit has an internal leak in the heat loop.

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle No water leaks observed during service, job completed."

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

COOKTOP KITCHENAID KECD807XBL00 "Arrived on site to inspect cooktop blower knob not working and fan coming on by itself. Upon further inspection, I had the customer sign a waiver of damages when lifting a cooktop. I raised the cooktop and removed the glass top ad found the blower switch broken and hanging down. I removed and replaced the switch and tested and the unit is operating as designed. Job completed."

Near W Reed Park Rd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to inspect dishwasher door squeaking badly. Upon further inspection, I opened the unit door and it was squeaking loudly. I found where the pulleys we’re rubbing and I applied a lubricant and it continued to squeak.. I am ordering the link kit, 2 springs and 2 hinges and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service with job #260375. No water leaks observed during service.; ordrng 2 8194001 (LINK)s and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (SCHEDULE WITH TICKET #260375) and 2 WP8270020 (door spring)s and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"

Near Breakwater Dr, Jonestown, TX 78645
Lou S.

Lou S.

FREEZER WHIRLPOOL EV188NYWS00 "Arrived on site to inspect freezer not cooling. Upon further inspection, I tested temps in the freezer and got 38 degrees. Removed the evap cover and found no frost pattern due to unit just going into defrost mode. Once the compressor came back on, I monitored the evaporator and after approximately 20-25 minutes, there was still no frost pattern but there was frost building up in the upper right corner showing signs of a possible restriction. I pulled the unit from the wall and checked amp reading to the compressor and got 85amps. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309990 (compressor) and 1 W10843121 (filter dryer) and 1 WP4-81546 (evaporator) and 1 WPW10143759 (dryer)"

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

WASHER MAYTAG MVWB855DC3 "Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing error code F6E2. Attempted to clear the code, but the console would not respond. Following the tech sheet, I tested the console and main control and found that the console was bad.I removed and replaced the console and calibrated the unit. Retested and the unit is operating as designed. No water leaks observed during service, job completed."

Near Mountain Top Cir, Jonestown, TX
Lou S.

Lou S.

ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to inspect ice machine leaking. Upon further inspection, the customer advised the unit isn’t leaking, the ice is melting and the unit is not draining. I pulled the unit form the cabinet and slide it out on my floor protector. I found the external drain pump plug wasn’t all the way in. Plugged the it securely and it began to pump the water out of the unit. I tested the unit and it made ice as designed. Tested the thermistor and it was open. I advised the customer of my findings and am ordering the thermistor and scheduled return service No water leaks observed during service. ordrng 1 WPW10511923 (thermistor)"

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher racks. Upon further inspection, I find the upper dish rack falling due to the adjuster wheels broken and the third rack rails broken. I removed and replaced the adjusters, third rack rails and front stops and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Near Calming Ct, Jonestown, TX 78645
Lou S.

Lou S.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven console not responding. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I cycled the power to the unit and removed and replaced the main ACU and cycled the power again to allow the console to mate to the new main ACU. I then removed and replaced the console and cycled power again to the unit to allow the main ACU to mate to the new console. Programmed the unit then tested. Unit is operating as designed. Job completed."

Near Sunset Ridge Way, Jonestown, TX 78645
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Roved onsite for refrigerator to replace the previous diagnosed part. I replaced the RC harness, the FC fan motor and harness, and the UI. I tested the unit and it is working as designed.

Near Ladera Tr, Jonestown, TX 78645
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived onsite for a refrigerator that displayed a PF and a PO along with the ice maker not working. I found some ice build up in the FC. Ms stated the unit had made some noise but it stopped and the unit had started making ice again and the FC seemed to be cold. I found the FC at 12 degrees when set at 0 degrees. I ran multiple test and found all components passing and working as designed. I removed the FC evaporator cover and found it frosted over more than normal restricting airflow. I found the thermistor loose and dangling which caused the issue. I mounted the thermistor with foil tape and a zip tie. I removed the ice and frost from the compartment. I tested the unit and found it working as designed. Call complete.

Near Double Canyon Dr, Jonestown, TX 78645
Lou S.

Lou S.

COOKTOP JENN-AIR JEC9530ADB "Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested the cooktop business and all functioned except the front right. I checked the element, which is no longer available and checked the switch was was shorted out. When I looked up the part to replace the switch, it showed a switch kit consisting of the switch, harness, and element. I followed the instructions on connecting the element and switch; however, the instructions were not clear and the old versus the new harnesses didn’t match up. I contacted techline and spoke to David and advised of my issue. David walked me through the harness connection to the element and switch and advised if there were any issues to call back. Once I had the new switch and element installed to the cooktop, I began to connect the harness. I found that there are 2 black wires coming from the on light indicator that have no home to plug into and cannot be left not connected.

Near Moon Rise Cove, Jonestown, TX 78645
James C.

James C.

RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site and found oven light has failed. Found glass dome hard to removed and bulb properly seated. Installed updated halogen socket and tested. Unit tests good. Job complete

Near 7th St, Jonestown, TX 78645
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite for a refrigerator with ice build up in the refrigerator behind the deli drawer and in the back of the FC. I found the RC evaporator completely frozen up and the FC evaporator frozen up. I found all the doors sealing correctly. I found the drain tube clear and sealed properly. I tested all the thermistors and they tested good. I ran a short forced defrost and the unit defrosted properly. The fan-harnesses for both compartments and the UI need to be replaced..; ordrng 1 W10849460 (CNTRL-ELEC)

Near Ladera Tr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB7749AWB1 "Arrived on site to inspect dishwasher no operating. Upon further inspection, I found only certain keys were functioning on the console. I removed the console and inspected the control, bimetal, and ribbon and found a small black spot on the ribbon. Contacted techline and spoke to Joel and advised of my findings. Per service pointer #W10727550B, Joel provided an SCODE-S25453 and file #7727704730 and advised to replace the console as whirlpool will cover only the part. I removed and replaced the console and tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Center St, Jonestown, TX 78645
Lou S.

Lou S.

WASHER GE GTW180SSJ0WW "Arrived on site to install previously diagnosed and ordered part. Due to the door magnet failure, I removed had replaced the magnet and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Mountain Top Cir, Jonestown, TX 78645
Paul R.

Paul R.

WASHER GE GTW180SSJ0WW Arrived onsite for a washer not spinning properly and leaving clothes wet at the end of a cycle. I found the door magnet weak and not closing the reed switch. The door ma*net needs to be replaced. Ordering WH12X10276 MAGNET ASM.; ordrng 1 WH12X10276 (MAGNET ASM)

Near Mountain Top Cir, Jonestown, TX 78645
Lou S.

Lou S.

OVEN KITCHENAID KEBC107KSS0 "arrived on site to install previously diagnosed and ordered part. Due to the inner door glass breaking, I installed a new inner door glass and tested the unit. Unit is operating as designed.

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

OVEN KITCHENAID KEBC107KSS0 "arrived on site to install previously diagnosed and ordered parts. Due to the wall oven door hinges failing, I removed and replaced both hinges. In the process of doing such, the inner door glass busted. I contacted my service manager CS and advised of the situation and the glass will be covered by warranty.I am ordering the inner glass and scheduled return serviceAll glass was cleaned up and door tested good.; ordrng 1 WP4449263 (glass-door)"

Near Northlake Hills Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water and the motor never came on. Advanced through testing and the dispenser, drain pump, & element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Near 7th St, Jonestown, TX 78645
Paul R.

Paul R.

OVEN KITCHENAID KEBC107KSS0 "Arrived onsite for a wall oven with the door not closing correctly. I found the door hinges bent and possibly the receivers also. I explained to the customer that the hinges would need to be replaced to see if the receivers were still in alignment; ordrng 1 WP4455605 (HINGE-RECV (LEFT)) and 1 WP4455606 (HINGE-RECV (RIGHT)) and 1 WP9760574 (HINGE-DOOR) and 1 WP9760577 (HINGE-DOOR)"

Near Northlake Hills Dr, Jonestown, TX 78645
Paul R.

Paul R.

VENTHOOD KITCHENAID KVWC958JSS0 Arrived onsite for a vent hood with the lights not working. The customer stated the infrared lights worked but the hood lights wouldn’t. I was able to turn all of the lights and the fan on using all speeds. The unit is working as designed. Call complete.

Near Ranchland Hill Vista, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SHZ1 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is not heating.. I placed the unit in diagnostics showing error code F6E4. I cleared the code and continued with testing. Using my multimeter, I tested amp draw at the junction box and the unit showed 7-9amps when the element came on during wash mode of testing and 7-9amps during the drying mode. I found that the customer is not using rinse aid as is using a Booster instead of normal detergents. I made recommendations for use and care as well as detergent recommendations and rinse aid use and referred the customer to their owners manual. No water leaks observed during service, job completed."

Near Clearview Dr, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher with no power. Upon further inspection, customer advised that he pulled the unit out and cycled the power and checked the breaker and the unit still does not come on. I checked voltage at the junction box and got nothing. I found that the unit is plugged in at the back of the unit, but that outlet is controlled by a switch near the kitchen sink. I turned the switch on and the unit powered up. I placed it in diagnostics showing no error codes and tested. Unit operated as designed. I advised the customer of my findings No water leaks observed during service, job completed."

Near Oveta St, Jonestown, TX 78645
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to install previously diagnosed and ordered part. Customer had their water line repaired and I removed and replaced the filter head/reservoir assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near 6th St, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water was leaking from the float switch housing area. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no visible leaks. While testing, I opened the door to the unit and found that the unit is not level and there is more water towards the front of the unit which is flowing more rapidly into the reservoir. Customer advised the amount of detergent they have used and I made recommendations for use and care of the unit as well as use of detergents and cleaners. Due to the water level being towards the front of the unit more than in the middle, I lowered the back wheels and leveled the unit and retested. Unit is operating as designed and the water is settling in the middle of the unit (on top of the sump/motor assembly) like it’s supposed to. No water leaks observed during service, job completed."

Near Ranchland Hills Blvd, Jonestown, TX 78645
Lou S.

Lou S.

DISHWASHER KITCHENAID KDFE104HWH0 "arrived on site to inspect dishwasher dispenser door issues. Upon further inspection, I found that the dispenser door spring had broken off. I removed and replaced the dispenser and demonstrated how to open the dispenser door to the customer. Tested the unit and it operated as designed. No water leaks observed during service, job completed."

Near Lake Oaks Dr, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL WRT5L1SMYF00 Arrived on site and tested operation. Found water leaking from freezer section down into fresh food. Accessed drain and found duck bill at bottom stuck closed and caused drain to back up into freezer. Cleared drain line and cleaned duck bill. Tested operation and found unit working properly. Job complete

Near Austin Dr, Jonestown, TX 78645
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and tested operation. Found very little water coming from dispenser. Found filter head has failed and will need to be replaced. Unable to shut water off due to shut off valve leaks when shut off customer will have plumber repair supply shut off so the reservoir assembly can be replaced.

Near 6th St, Jonestown, TX 78645