Local Reviews
for Jonestown, TX

Rated 5.0 out of 5 stars based on 3 customer reviews

Map of Jonestown, TX

All excellent




All excellent


Map of Jonestown, TX

Andrea




Excellent from start to finish. Professional.


Map of Jonestown, TX

Exceptional service!




From the time Jerry appeared at my door he was professional, polite, and exuded confidence that he could help. His demeanor and conversation put me at ease instantly. Though all of your technicians have been nice he was by far the most helpful. He set straight to work to diagnose all of the issues. He demonstrated a great understanding of how to deferentially diagnose the issues and come up with a plan so as to continue assessment/fix the issues. I must add, these same issues I have been dealing with for years. I am thankful for his above and beyond professionalism (making my dog even feel comfortable) and mostly that he is an exceptional technician. Great Job!


Jerry C.

Jerry C.

WDF520PADM5 Arrived to inspect no power. I found the unit would not react to inputs and no lights were present. I verified voltage to the control. I removed and replaced the control and tested the unit in service test mode. Operational test good, no leaks observed during service.

Near Austin Dr, Jonestown, TX 78645
Steve C.

Steve C.

Arrived on site for unit has a scratch mark on the console. Found next to the start button the unit is discolored. Replaced the console and tested the unit. Unit heats and works properly. Advise customer to clean air vents every six months.

Near Lura Ln, Jonestown, TX 78645
Jerry C.

Jerry C.

WED49STBW0 Arrived to inspect long dry times. I found the airflow restricted, but the venting in the unit and out the wall clear. I found the air plenum for the vent screen plugged. I removed the blockage and tested the unit and it heated and cycled as designed, with good air flow. Lint removed from unit, operational test good. No leaks observed during service.

Near Gregg Bluff Rd, Jonestown, TX 78645
Jerry C.

Jerry C.

Arrived to inspect no ice. I found the unit started making ice again after the call for service, and the issue has been intermittent. Current temperatures within the unit were 14 in the FC and 43 in the RC with settings of 0 and 37. The sealed system was running upon my arrival and the compressor was very hot. I shut the unit down and allowed pressures to normalize and restarted it. I found the discharge immediately out of the compressor was very hot, but the return from the mullion heater had lost most of its heat, even before the condenser. There is an unexpected vibration noise that is intermittent, coming from the compressor and changes with its speed. Amp draw to the compressor/inverter was .9 amps at full speed. I feel the compressor is quite weak and will require replacement. The UI is cracked. Office to authorize and order p/n WPW10151236 UI, p/n W10841139 compressor, p/n SF8404 service port and p/n WPW10143759 uv drier. Please allow 3 hrs for sealed system service. No leaks ob

Near W Reed Park Rd, Jonestown, TX 78645

Schedule Service Online



If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator, you can count on Appliance Express for a quick solution.

To get started on your service request, simply fill out the request form. It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.

If you product is under warranty, you are required to contact the company providing the warranty prior to scheduling service with us.



About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $99.99 on most items.

This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

Customer Financing Available

For any repair that is over $99, a financing option is available through Paypal Credit.
Learn More about our Financing
Appliance Express
Appliance Express Appliance Express 122 reviews Appliance Express on Yelp
Robert R.'s Review Robert R.
5 Stars

We had Clif L come fix our washer. He was great! On time, called ahead, and was very friendly and efficient. It was clear he was experienced and knew what...

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HOW WE SCHEDULE

TIME

Our office will contact you the afternoon before your scheduled service date with your timeframe that you can expect the technician to arrive. We do require confirmation of the timeframe prior to arriving to your home.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

At Appliance Express, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Warranty on Service Call*, Labor, and Parts on any completed repair.

When you deal with Appliance Express, you’re putting your faith in the area’s very best appliance repair specialists. We’ve been in this business for years and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.

*Only applies to service call if there is a completed repair. Service is only guaranteed for 30 days in any other circumstance.


Appliance Express
Reviewed from Google

4.9 out of 5 stars

Johnny Tan
Johnny Tan

4 out of 5 stars

posted 1 month ago

We've had Appliance Express come out for various jobs (so far, under warranty). The technicians are always great and super helpful. They'll answer questions about anything and everything, even if it's not what you called them out for.

They had to reschedule a couple appointments. They were always proactive about it though so you weren't left wondering. Still, a lot of clients make sure they are at home during the several-hour appointment window and I think Appliance Express could make it a priority to always make their window so clients don't have to find another block of time.

That said, they are a fantastic company! And definitely several notches above most other home contractors.