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for Jarrell, TX
Was given misleading info when appointment was made.
Teresa - Jarrell, TX
I contacted them direct and was told by the service department that the service charge would be wavered if they were the ones to do the repair. If we decided to go with some one else we would need to pay for the service call. We went with them my service fee was 140.00 And repairs and labor was 160.00,not happy with them and will never recommend this company to anyone due to the way they conduct business and won’t do anything to resolve it.The manger of the Austin office told me to call back if I wanted to cancel the service for repair after paying for the service call. I feel taken advantage of and will not recommend this place.
Great Repair man..
Steven - Jarrell, TX
Repair man was knowledgeable and really took the time to answer any questions I had.
First time customer
"Melton - Jarrell, TX
I had never used Appliance Express before, but I am very glad I found them! Was having an issue with my dryer and James came out, took a thorough look at everything and recommended just the thing to fix my problem. He wore a mask, shoe coverings and was just awesome! Thank you so much James and Appliance Express!
Quick and efficient
Tara - Jarrell, TX
Persistence Pays Off
Marjo - Jarrell, TX
What’s the sweetest sound in the whole world? The sound if ice dumping in your ice maker! Thanks to Clif, we are enjoying that sound again! After 3 previous technicians were unable to diagnose or fix the problem, Clif figured it out, and did not stop (it took him 3 visits) until the issue was corrected. Totally professional, extremely knowledgeable, and our dog loved him (she knows good people when she meets them)! Would highly recommend him! Ratings are not excellent because of the month+ long ordeal, initial technicians’ “guesses” about necessary repairs, and the less-than-customer-friendly responses from the office/scheduling team.
Problem not fixed!
Marjo - Jarrell, TX
Still not making ice!
Harmoney - Jarrell, TX
Ali - Jarrell, TX
Very professional and timely service
Lauren - Jarrell, TX
He did a great job and very nice and professional!
Glynis - Jarrell, TX
Always very professional!
Glynis - Jarrell, TX
Vincent - Jarrell, TX
Clif was extremely efficient and told me everything that was going to take place during his time of service. He was amazing!
Megan - Jarrell, TX
Glynis - Jarrell, TX
Clift was very knowledgeable and extremely helpful. He knew his stuff!!
Harmoney - Jarrell, TX
Quick and efficient
Tara - Jarrell, TX
Jenni - Jarrell, TX
Excellent customer service
Jenny - Jarrell, TX
Excellent communication and customer service over the phone and excellent repair skills by the repair technician! Thank you!!!! I love my washing machine!!
Annemarie - Jarrell, TX
He was a great tech
Great, Fast Service!
Matthew - Jarrell, TX
Al was a very respectful, knowledgable service technician! I definately will recommend Al, and Appliance Express, to anyone who needs appliance servicing! Thanks again!!
John - Jarrell, TX
Amazing Quick and Curtious
Jose - Jarrell, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
Timothy - Jarrell, TX
Outstanding service.. Very courteous and knew how to repair our appliance quickly and right.
Mike - Jarrell, TX
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to replace interlocks on microwave. Installed updated interlock kit and tested unit. Found all is functioning properly at this time.
DISHWASHER GE GDF520PGJ2BB Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Found bottom rack rusted. Tested unit in normal operation and found start light flashing. Gained access to control and tested door switch and found opening and closing. Called GE tech support and spoke with Casey. Found no green light on control. He stated that it was a miscommunication error and will need replace UI and door harness. Will need authorization for repair and bottom dish rack. ordrng 1 WD21X21690 (HARNESS ) and 1 WD21X23416 (DOOR HARNESS ) and 1 WD21X23463 (UI) and 1 WD28X26099 (LOWER RACK)
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived onsite for a dishwasher not washing dishes. Upon inspection I found F4E3 and F7E1. stored in the unit during diagnostics. I could not get the motor to respond but all other functions passed including the heater. I am ordering a sump and motor (W11025157) and main control( W11087226 ) just Incase. Office to R/S due to part availability. ; ordrng 1 W11025157 (Sump and motor) and 1 W11087226 (Control)
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer with no operation. Upon inspection I found the unit unplugged. The resident stated it was stuck making a noise for hours so they unplugged. I restored power and found the drain pump engaging and staying on. I verified voltage at the wall. No leds on the display were lit. I could not get the control to respond or go into diagnostics so I will need to order a control (W11498796) drain pump(W10919003) harness lower (W11233718) capacitor (W11395618) ; ordrng 1 W11498796 (Control) and 1 W10919003 (Drain Pump) and 1 W11233718 (Harness lower) and 1 W11395618 (Capacitor)
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher that just fills and drains. Upon inspection I confirmed the complaint. I found a stored error code of F4E3 for motor failure. I was able to use my voltage pen and verified voltage going to the motor. I will need to order a sump and motor (W11025157) returning with the control jus to in case. Office to R/S due to part availability. No leaks detected during service. ; ordrng 1 W11025157 (Sump and motor)
DRYER MAYTAG MED6200KW0 Arrived onsite for dryer with scratched overlay. The overlay I received came with a scratch on it so I will need to re order and return for the repair. Office to R/S due to part availability. Ordering overlay (W11406484) ; ordrng 1 W11406484 (Overlay)
RANGE WHIRLPOOL WFE320M0EB0 Arrived onsite to install previously diagnosed parts. I installed the RF switch and tested the unit. The unit is working as designed at this time. Job complete. Job complete.
MICROWAVE GE JVM1540SM5SS Arrived onsite for microwave with no heat and other issues. Upon inspection I found the grill broke and melted on the right side. I found the touch panel non responsive but lit. I found excessive grease build up within the unit and on the electrical which would cause the electronics to fail. I found the door hinge sagging and not catching easily on the interlocks. The unit will need a magnetron capacitor diode touch panel both interlocks Door hinge main control fan stirrer cover. I found burning or charring in the wave guide as well. Due to the issues on the unit we will need to submit to AHS for approval. Office to R/S if approval Is given. ; O-emld tckt
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer that is heating but not spinning. Upon inspection I confirmed the complaint. I accessed the motor and found the belt shredded. I also found the pulley nut on the motor had twisted and broken off the motor shaft. I replaced the drive motor, belt and blower wheel. The unit is now working as designed. Job complete."
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site to replace control for microwave. Replaced control and tested unit. Found all is functioning properly at this time.
OVEN WHIRLPOOL WFE515S0JS0 Arrived on site to install previous diagnose part. The customer provided a 4 prong plug. I installed a new main harness and the new plug. I tested the unit and found it working as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived on site to install previous diagnosed part. I gained access to the inlet valve and replaced it with new. I tested the unit and found the water dispenser and the ice maker working. Job complete. No water leaks detected.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not powering on. I inspected the unit and work area. I found the unit powered on. I entered diagnostics mode and found no fault codes. I ran the unit through a diagnostics cycle and a calibration. I inspected the motor and gear case. The unit is working as designed job complete. No water leaks detected.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found right door hinge Broken. Ordering right hinge to repair. ; ordrng 1 W11409290 (Right hinge)
WASHER WHIRLPOOL MVW7232HW0 "Arrived onsite for washer noise. Tested throughly. Tightened rotor to eliminate possibility of noise from loose rotor. All checks good. Unit is now operating as designed. Unable to replicate any other unusual noises, advised customer on repair and findings."
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for microwave not having power. Customer stated before it lost power that the door would read open when closed. Inspected unit and work area. Gained access to 20 amp fuse and tested fuse and found opened. Tested door switches operation. Found service pointer W11245251 that calls for door switch replacement with kit. Found no ETA on parts. Office to schedule appointment when ETA is available. Replaced fuse for temporary use. ; ordrng 1 W10138793 (FUSE) and 1 W11244490 (DOOR SWITCH KIT)"
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave vent hood fan making noises and light not working. Inspected unit and work area. Per diagnostics mode and found fault code F8-E5 temp sensor. Removed sensor and measured resistance and found at 20.5 K ohms, within range. Found fan rubbing housing and possibly causing error code. Corrected fan housing and tested fan operation, found no noise and spinning freely. Checked for error and no longer appears. Found failed vent lamp. Replaced lamp (TS). Tested heating operation. All tested good."
DISHWASHER WHIRLPOOL WDF130PAHB2 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Traced voltage from electrical outlet to junction box. Found L1 not connected in junction box. Made correction and powered unit on. Per diagnostics mode and monitored operation and observed for water leaks. All tested good, no water leaks detected."
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not operating. Inspected unit and work area. Powered unit on and attempted to perform diagnostics mode, not responding correctly. Unplugged unit, removed UI and powered back on. Powered unit off to reinstall UI and powered unit on. Found UI responding. Performed diagnostics mode and no error codes were stored. Performed test cycle and found all operations working as designed. Ran on normal cycle. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived n site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found home water valve in off position. Turned water on and tested dispenser operation. Found water dispensing and flushed 2 gallons through dispenser. Checked ice maker and found on. Spoken with customer on user care guide. All tested good, no water leaks detected."
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer terminal block damaged. Inspected unit and work area. Found loose terminal connection to terminal block and L1 burnt on block and cord. Informed customer that warranty does not cover power cord. Removed failed terminal block and hard wired new one. Installed power cord. Tested dryer operation. All tested good.
RANGE WHIRLPOOL WFE320M0EB0 "Arrived on site to diagnose a range with a burner that is not working. Found right front Burner switch failed. . ; O-emld tckt , states that autho needed"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site to diagnose a microwave that is not cycling. Found door switches not attached properly. Reset switches to proper position and tested unit. Found all is working properly at this time.
REFRIGERATOR GE GSH25JGDDBB "Arrived on site to install previous diagnosed parts. Removed torn gasket and installed new. Adjusted gasket with heat gun to get to seal. Removed control and added heater kit. Powered unit on and tested dispenser, found water dispensing. All tested good, no water leaks detected."
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to install previous diagnostics parts. Removed failed magnetron and diode and installed new. Reinstalled unit and tested operation. All tested good. Spoken with customer on user guide.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer having long dry times. Inspected unit and work area. Found door handle broken. Performed temperature test on time dry and high heat. Found unit heating up to 190° and only cycling down to 160. Removed vent and monitored temperature. Found venting okay. Found customer uses mostly time dry and recommend to use sensor dry cycle. Will need to replace door handle. ; ordrng 1 W10861225 (DOOR HANDLE)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer making a banging noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F0-E1 cleaning cycle ran with clothes in unit and F8-E3 overflow conditioner. Ran automatic cycle and stopped unit, due to noise. Removed back access panel and found rotor bolt broken.
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived on site for refrigerator not dispensing water or making ice. Customer stated that after unit was delivered that they went to flush water and only got about a half of gallon and unit would not dispense. Inspected unit and work area. Tested dispenser and found no water and could hear inlet valve activate. Traced water from home to single inlet valve. Found home water valve will not shut all the way off. Tested water in bucket and found water going to unit. Tested voltage to single valve and found 60 volts. Found no water moving through single valve and will need to replace. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11482025 (INLET VALVE )
REFRIGERATOR GE GSH25JGDDBB "Arrived on site for refrigerator not dispensing water and gasket torn. Inspected unit and work area. Found gasket torn towards bottom of doors, normal wear and tear. Tested water dispenser and traced water to door. Found water line frozen inside door, common issue for this unit and has a heater kit to correct. Will need to replace both gaskets and add heater kit. Offered to replace gaskets today and customer wants to get it done all at once. Will need to power down unit for 24 hours to thaw waterline indoor. Will need authorization for heater and gasket. ; ordrng 1 WR49X10173 (HEATER KIT)"
DRYER MAYTAG MEDC465HW0 Arrived onsite and replaced drum seal due to old seal tearing off. All checks good. Unit is now operating as designed.
DISHWASHER MAYTAG MDBH979SAB1 "Arrived onsite and found a water level error and a dispenser error. Tested unit in diagnostics and found all to run as designed. Tested on normal wash and found all operating as designed. In event of call back, prescreen control and panel together. Offered control replacement, but because unit was working with reset,
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite and corrected draining issue from install. Advised customer on repair. All checks good.
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and found unit would need control for f1e0 error. Ordering control to repair. ; ordrng 1 W11204514 (Control)
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site and removed bulb cover. Customer had incorrect bulb so I was unable to replaced. Gave old bulb to customer and showed her how the glass is removed. Job complete
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and tested operation. Found unit is not heating. Tested components and found diode reading open. Found new diode also reading open and is defective. Unit will need new diode and magnetron to repair. Office to schedule return services due to part availability. ; ordrng 1 W11256462 (diode)