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for Jarrell, TX
Ali - Jarrell, TX
Very professional and timely service
Lauren - Jarrell, TX
He did a great job and very nice and professional!
Glynis - Jarrell, TX
Always very professional!
Glynis - Jarrell, TX
Vincent - Jarrell, TX
Clif was extremely efficient and told me everything that was going to take place during his time of service. He was amazing!
Megan - Jarrell, TX
Glynis - Jarrell, TX
Clift was very knowledgeable and extremely helpful. He knew his stuff!!
Harmoney - Jarrell, TX
Quick and efficient
Tara - Jarrell, TX
Jenni - Jarrell, TX
Excellent customer service
Jenny - Jarrell, TX
Excellent communication and customer service over the phone and excellent repair skills by the repair technician! Thank you!!!! I love my washing machine!!
Annemarie - Jarrell, TX
He was a great tech
Great, Fast Service!
Matthew - Jarrell, TX
Al was a very respectful, knowledgable service technician! I definately will recommend Al, and Appliance Express, to anyone who needs appliance servicing! Thanks again!!
John - Jarrell, TX
Amazing Quick and Curtious
Jose - Jarrell, TX
Louise - Jarrell, TX
Gerry was on-time, professional, knowledgeable and friendly/pleasant! He took the pain out of appliance repair -- appreciate him very much!
Timothy - Jarrell, TX
Outstanding service.. Very courteous and knew how to repair our appliance quickly and right.
Mike - Jarrell, TX
Monica - Jarrell, TX
Pleasure having him and his assistant repair my washing machine.
Marcie Sobieski - Jarrell, TX
My problem was fixed right away. I was very happy.
Lord - Jarrell, TX
Robbin - Jarrell, TX
Prompt, efficient, professional service
Joana - Jarrell, TX
Appliance Service Call
Mark - Jarrell, TX
Very nice to have a technician that showed up on time and took personal interest in ensuring that we were fully satisfied with the repair and went above and beyond to ensure we were familiar with how to optimize and properly maintain our appliances.
Ben - Jarrell, TX
Mike was excellent, he found the issue quickly and professionally. Very knowledgeable and courteous. Great job man, thank you
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and attempted to remove the unit from over the stove and found the vent housing leading outside is prevent the unit from being removed and repaired.Due to customers extremely slippery floor, glass top range below the microwave and the ventilation issues Im requesting authorization for a second technician for a 2 man repair.Will return with previously ordered parts.Customer will contact builder to uninstall the ventilation housing thats preventing unit from being lowered for repair.Needs more work Office to reschedule the return appointment.; ordrng 1 CNOTE (2 MAN REPAIR DUE TO SLIPPERY FLOORING, GLASS TOP RANGE.)"
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site for refrigerator making constant loud sound. Upon arrival customer stated unit had been plugged in that day since 9am (same day as service). I inspected the units 2 evap motor & coil areas as well as condenser fan/compressor area for any sign of non functionality. All hardware. Was running with no visual issues. I checked frost patterns and though little to no ice was on each coil after running most of the day I found that the low side return underneath unit connecting to compressor was condensation/freezing quicklyduring process. Sealed system has no access valves of any kind installed. Customer also mentioned unit was having a cooling issue in freezer when noises started. Freezer at 14 degrees upon arrival. Office to reschedule after TG contacts WP tech line on following morning for further instruct on symptoms of unit.
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer needing a new previously diagnosed new Main control and UI.after installing main control I found the UI had some buttons not correctly labeled on front of panel. Need to return with new UI in order to complete repair. Office to reschedule/out of stock part; ordrng 1 W11378949 (UI ELECTRIC CONTROL )
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer showing a number eight on the consul upon arrival I found that the unit was functioning as it was supposed to and was turning on and cycling through each setting I went ahead and ran a diagnostic test and found that there was a F2 E1 error code indicating that you I had a stuck button which can lead to the ui not properly registering the input and causing random digits to flash. We will need to order and return with a new UI panel in order to fix issue office to reschedule due to part being out of stock; ordrng 1 W11130341 (console)
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site for range not allowing dual burner to adjust temp setting. Upon arrival I comfirmed front left dual burner would stay on high setting no matter where the dial was set to. I replaced infinite switch and retested burner. Unit not allowing for temp adjustment and full functionality of dual burner. Call complete
COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"
DRYER WHIRLPOOL WED5620HW1 Arrived on site and tested operation. Found unit is running but has communication error. Customer stated the unit quit running and would not power on for a day or 2. Unit then began to operate properly. Due to incorrect wiring at installation the unit will need new control and console to correct reoccurring issue. ; ordrng 1 W11378949 (CONSOLE)
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher needing previously diagnosed motor and dispenser. After installing parts I retested unit to ensure there were no longer any leaks. Unit functioning S designed call complete.
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site for refrigerator needing a new door gasket that was broken. Upon arrival I found the right side fridge door gasket magnet had fallen out of the door gasket itself
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator door that would not seal properly. Upon arrival I found the ff door was not leveled on the hinge correctlY and I added a washer (spacer) to raise door. The spacer issue had caused door gasket to form crooked on the door when it sealed so I reshaped the bottom right corner of the door gasket and unit is now sealing and functioning as designed call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator that was no longer make your eyes upon further inspection I found that the fridge was set and reading zero and 38° in the freezer and the fresh food sections and that the icemaker itself is being supplied 120 V as it should but the icemaker Motor quit running. After replacing the icemaker a retest of the unit and everything kicked on right away unit is now functioning as designed it will take at least 24 to 48 hours to make a full bucket of ice. Call complete
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site for fridge with a loud icemaker. After arriving and testing an automatic harvest cycle I was able to confirm the loud grinding of the the ice make motor. I replaced icemaker and ran test harvest again. Unit no functioning as designed with no loud noises. Call complete
DRYER WHIRLPOOL WED5620HW1 on site for dryer that was running and turning off all the exact same time for example the drum and motor and heating element would still be operating even though the user interface and main control seem to power down. After further inspection of the unit and running a diagnostic I found that there is a miscommunication and miss wiring Error code F6e1 between the main control and the user interface. I found that it was due to the Power cord being installed incorrectly. The four prong power cord had a red wire connected to black on the terminal another black to red and the ground and white neutral wires were not all in the same place as they should be. I rewire the dryer with red to red black to black white white and ground to machine as it should be and retest of the unit and ensure that there were no new error codespopping up and that the old ones were not coming back as well. After running multiple tests I could not find any new issues with the unit and eve
WASHER ROPER RTW4640YQ1 Arrived on site for washer that need a new suspension rods. After installing the suspension kit with the bushing kit I was able to retest a waterway test so sure that there is no banging around during the agitation or spin cycle. Unit is now functioning as designed with no leaks before during or after repair call complete
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher leaking and soap dispenser seal broke. After running a test cycle I found the motor sump assembly was leaking during agitation. Plus 5e seal to the dispenser door had fallen from dispenser and wouldnt go back in place..; ordrng 1 W10861526 (pump&motor)
MICROWAVE GE JVM3162DJ1BB Arrived on site to replace door for microwave. Replaced door and tested unit. Found all is functioning properly at this time.
FREEZER WHIRLPOOL WRT311FZDB01 Arrived on site to diagnose a refrigerator that is forming ice in the bottom of the freezer. Found drain line collapsed.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washing machine that is tripping the breaker. Tested all parts and components of water and found no malfunctions at this time. Advised homeowner washer manufacturer does not recommend GFCI or AFC I circuit as appliances May trip these circuits Due to ungrounded parts in machine. Homeowner will need an electrician to install standard circuit breaker in electrical box as there is a GFCI outlet for the washer in the laundry room and GFCI breaker not needed. No further repairs at this time and no leaks found at time of service.
WASHER GE GCWN5050M0WS Arrived on site to diagnose a washing machine that is not draining. Found drain pump shorted out. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not cycling properly. Found blower clogged preventing proper airflow. Removed all debris from blower assembly and tested unit. Found all is functioning properly at this time. Advised homeowner on lint screen usage.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not closing properly. Found door strike not positioned properly. Reset straight to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER ROPER RTW4640YQ1 Arrived on site for washer that was banging around in the spin cycle. After running diagnostics auto and Manuel tests i could not mimic the exact issue or sound discribed by customer. I did over half a tub of water weight to unit to verify if inner and outer tubs were bad but during test cycles unit ran efficiently. I did however find when water weight was applied that the suspension rods werent keeping the tub balanced as well as it should. We will need to return with suspension rods to repair unit and get the balance back on track. ; ordrng 4 W10780048 (suspension)s
OVEN WHIRLPOOL WOD51EC0HB02 "Arrived on site for oven that had two doors not opening and closing correctly. Upon further inspection of the model I found that the door hinge springs are too tight on there and theres no way to adjust them to loosen up a bit and its causing the doors to want to shut and not stay open we will need to order for new door hinges two for the upper and two for the lower doors. Office to reschedule due to the fact that we will need to order these hinges and we do not have an exact timeframe as to when they will come in ; ordrng 4 W10639067 (hinge-door)s"
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site for refrigerator that was not dispensing cold water. After further inspection I could not find any issues at all with the filter or the filter housing assembly. I spoke with Whirlpool Tech line (Sr# 7728553341) And the tech on the phone instructed me to ensure that the temperatures in the restrooms and freezer were at the right temps. I recorded a 0.3° temperature in the freezer and 37.3° temperature in the Ff section. Do you work for Techline instructed that if the pressure and temperature range that the water inside the fridge is cooling properly And that during the hot summer months the bottom that fridge will get a lot hotter near the compressor and the water line that goes from the reservoir to the dispenser have to run by the compressor both going into the reservoir and going out and therefore it will cause water to occasionally Heat up within the waterlines. I did however instructed customer to temperature read a piece of the
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found temperature is correct in both sections. Homeowner advised me unit had frosted up prior to it being moved into the garage. Advised doors may not have closed or sealed properly causing ice buildup and cooling failure. No evidence of air leak in unit at this time and no further repairs are needed. No water is hooked up to you look at time of service.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived o site for dishwasher still not filling. Upon further inspection I found that part of the float switch assembly had fallen out of place. One out of two little trap doors on the float switch mounting assembly had not properly locked in place last time and caused pivot pin to fall out and not allow switch to activate. I reassembled unit and tested it. Everything is still functioning 100% as designed
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher that would not fill with water. After running diagnostics I found an f6e4 error that referenced the float switch was stuck open. I then saw that the float switch had some water debris in it due to customers having well water as a source of water. Cleared debris and retested float switch and unit and everything is now functioning as designed. Call complete.
RANGE GE JB645DK2BB Arrived to inspect left front burner not heating.Confirmed the complaint and found both the infinite switch and element were both defective.Removed and replaced both.Reassembled and unit tested as designed to customers satisfaction.Job complete
DISHWASHER GE GSD3300K00BB Arrived to inspect dishwasher not starting.Confirmed the complaint and found the unit sharing the same switch as the garbage disposal.Cycled unit with knob and unit tested as designed to customers satisfaction.All water lines were dry at the time of service job complete
RANGE WHIRLPOOL WFE505W0HB1 "Arrived to inspect front right burner issues.Confirmed the complaint and found the infinite switch was defective, causing the burner to stay on high even on medium setting.Removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.Job complete"
OVEN WHIRLPOOL WFE975H0HZ1 Arrived to inspect newly purchased oven smoking from the control panel area.Confirmed the complaint and found the smoke was coming from the oven on the first time use.I pointed out the exhaust underneath the control panel.Customer advised the unit hasnt done it since.The issues were the oil burning off of both bake and broil elements.Customer satisfied.Job complete
RANGE WHIRLPOOL WFE505W0HB1 Arrived on site to replace parts for range. Replace wiring harness and terminal block and tested unit. All is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived to inspect lighting issues.Found the unit will need both refrigerator and freezer led lights to complete the repair.No leaks discovered from unit on service call.All water lines were dry at the time of service.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR FREEZER LED ILLUSTRATED IN SD PIC NEEDED) and 1 WPW10515058 (LED FLAT LIGHT FOR REFRIGERATOR )
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher not draining or cycling properly. After running diagnostics I could not find any error codes or software issues with the unit after inspecting how the unit was installed I found that the drain court in the disposal was not properly take it out there for the dishwasher not draining to where it was connected on the side of the disposal. After clearing the court I was able to retest dishwasher and it is fully functioning as designed. Call complete
REFRIGERATOR WHIRLPOOL WRT318FMDM06 Arrived on site for a refrigerator that icemaker make me loud noise and not producing cubes that are big enough. Upon further inspection I found that there was ice blocking the tth rotating and that was causing the motor to grind when the icemaker try to run. After installing a new icemaker hi retested the unit informed customer that it wouldn’t take at least 24 hours for the ice bucket full of ice unit is functioning as designed and they were no leaks. Call complete