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for Hutto, TX
Broken Ice maker
Eric - Hutto, TX
It took multiple service call to figure out the real issue but they were able to resolve it. Nathaniel the service technician was polite, courteous and very professional
Tonya - Hutto, TX
David - Hutto, TX
Gonna be referring Nathan out to everyone we know his service was awesome! Please give him a raise.
Amanda - Hutto, TX
Firdous - Hutto, TX
Wesley - Hutto, TX
Firdous - Hutto, TX
Great Service Quick and efficient
Jose - Hutto, TX
Nathaniel was great, we replaced the door of my dishwasher, it took him no longer than 15 mins since he knock at the door.
Wesley - Hutto, TX
Rachel - Hutto, TX
Nathaniel was very thorough and answered all my questions, he gave me great tips for my appliance.
Great customer experience
Lori - Hutto, TX
Nathaniel did a great job at trouble shooting our problem. It was nice that he educated us on what the true problem is. We will continue to use Appliance Express for our Whirlpool needs. Since we are under warranty we owed $0.
no fix, no call back
John - Hutto, TX
two visits problem not fixed waiting for a phone call to schedule yet again
Kimberly - Hutto, TX
Nathan replaced a part that was making a noise and made sure he put a sealer all around both doors.
Linda - Hutto, TX
Way better than your first guy
Mathew - Hutto, TX
Model MHW6000AW0, Arrived on call for noise complaint in last spin cycle, unit had no error codes and is filling and draining properly not able to repeat noise, checked high speed spin with a load and with out a load and not able to get noise to repeat,instructed customer if noise dies repeat to take a video and noise recording of the machine when it makes this noise that they are hearing, no water leaks at time of call. No parts needed at this time.
Model WRV986FDEM00, Arrived on call for left door not closing properly, previously found left fresh food door warped and mullion warped, replaced left fresh food door and mullion and checked operation and know left door is closing properly, call complete. No water leaks at time of call.
Model WRB322DMBM00, Arrived on call for ice-maker has not made ice since the previous tech was made repair, found that freezer inner top of door is warped not making contact with freezer light switch to send power to the ice maker, will order freezer door, did instruct customer door orders will take 6-8 weeks, office will reschedule with customer , taped the freezer light switch down and ice maker cycled on its own and filled with water.
WDF520PADM7, Arrived on call for dishwasher door not staying open, found friction pads broken and fell off, replaced friction pads and know door is opening and closing as it should, also found stops coming off the top rack tracks, will order 2 tracks and 2 stops, and will reschedule for 7/18/18, will need to call customer before arriving, customer requests 8-10 appointment., no water leaks at time of call.
Whirlpool range model# WEG745H0FS0. Arrived on site for display not working. Performed diagnostics m
66514753N510 Arrived to inspect unit not working. I found the chassis had came free of its mounting and the door would pop open during the cycle. The diverter for the sump assembly was leaking and will require replacement. Office to order sump assembly and mounting brackets. I advised the customer not to use the machine until the sump is replaced. No leaks of the water supply observed during service.
Model WFG515S0EB1, Arrived on call for front power burners not lighting right away or at all, replaced new style burner caps and all tested good, call complete, no gas leaks at time of call, call complete.
WRB322DMBM00 Arrived on site for “no ice production” complaint. Inspected unit and found icemaker defective. Removed and replaced icemaker. Tested unit unit is performing as designed. No leaks detected, at time of service.
Model WRX735SDBM00, Arrived on call for not dispensing ice found i e bucket has large clumps of ice and fill cup is frozen, will need valve and ice,maker due to ice buildup in head of the ice maker, installed ice maker and valve and ice maker cycled and filled with water, customer to allow for 24-48 hours for proper ice production, also customer to dump first batch of ice and then use ice from then on, no water leaks after repair, call complete.
WEG745H0FS0 Arrived to inspect range not turning off. I found the customer was concerned about the unit running after bake operations were cancelled. I tested the unit to 350 within normal bake mode and the chassis cooling fan engaged at 155. I allowed a complete preheat and then cancelled. The fan ran until the compartment cooled. I advised the customer the issue is normal. I corrected a mounting hardware issue with the lower control panel. Operational test good, no gas leaks detected during service.
Model WMH31017FS0, Arrived on call for cook times to long, found unit is heating so heated a glass of water 3 times and the 3rd time was a little cooler than the first 2 times of heating which is indicating magnetron is starting to fail, will order , capacitor, diode, magnetron, and will reschedule for 6/27/18
Model MVWC416FW1, Arrived on call for flashing error code, checked for error codes and got f5 e2 which is lid lock fault which is the only error, found lid lock not locking at all but is clicking, replaced lid lock and tested and all checks good, call complete, no water leaks after repair.
Model WTW8500DC0, Arrived on call for washer flashes error code and unit gets extremely hot, checked for error codes and got f9 e1 long drain, f3 e2 inlet water temp fault, f7 e6 motor winding is open, f2e1 which is ui has stuck key, f6 e2 ui can not hear acu main control, found that valve inlet water temp sensor is open, will need valve and drain pump i can hear it humming but is not draining water, will need valve and housing assem, main control due to ui not reading it, ui console due to key sticking did verify deep water key is sticking, , motor stator due to open winding, will need autho. Office will reschedule with customer if autho. Is approved, no water leaks at time of call.
Model WTW5590SQ2, Arrived on call for unit filled with water and then stopped working completely, found lid switch was bad so installed led switch ans still nothing coming on when advancing timer, checked ac volts to timer got 115 ac volts from black/white to black replaced timer and tested and all checks good, all functions are working know, broke timer knob trying to remove it, will order timer knob, skyped office parts and talked to sarah and will reschedule for 6/26/18, customer requests service on 6/28/18, no water leaks after repair.
Model WDF520PADM7, Arrived on call for dishwasher not filling with water, found water line behind dishwasher kinked, unkinked the water line and reinstalled dishwasher and tested and know dishwasher is filling with water, no water leaks at time of call, no parts needed, call complete
Model WTW8500DW5, Arrived on call for lf error which is long fill error, checked for error codes and got f3 e2 water inlet temp fault, f8 e1 long fill error, f0e3 which is a overload error, found that hot and cold water are not coming in at all to the machine but has voltage at the valve and removed fill hoses and has good water pressure through the hoses unit will need water valve, replaced water valve and tested and unit is know filling with water, repair to washer is complete, no leaks after repair from washer but found cold shut off at wall is leaking water from shut off instructed customer and took pic of cold shutoff leaking at wall and instructed customer to contact a plumber. Call complete.
Model WRS571CIDM01, Arrived on call for damper is going out, found damper is very loud, replaced damper and tested and all checks good, also sealed were inside liner meets outer cabinet on both sections, call complete. No water leaks at time of call.
Model WRF736SDAM14, Arrived on call for not making ice still, since prior repair, installed ice maker prior and installed permagum kit today, customer to allow for 24-48 hours for proper ice production. Unit had a full bin of ice when got to location. No water leaks after repair, call complete.
Model WMH53520CS5, Arrived on call for power cord burned due to outlet bad, replaced filter board and power cord and tested and all checks good, customer did have outlet repaired above microwave, call complete.
Model KUDS50FVSS0, Arrived on call for dishes not drying, found heating element js coming on drawing 9 amps on black wire at front of dishwasher, also found customer using to much rinse aid and liquid soap, customer to start with a table spoon of liquid and if still sudsing reduce to 1 teaspoon of liquid soap and rinse aid was set at 2 but then being customer is on a water softner i set it to 1, and it is mandatory to run hot water at sink before starting dishwasher, no water leaks at time of call. Call complete.
Model SCS3017RS01, Arrived on call for all burners not igniting,, found no power at the outlet under cook top, found breaker was off in the garage to the cook top, turned power back on, call checks good, call complete, no gas leaks at time of call. No parts needed.
Model GI6FDRXXY010, Arrived on call for ice maker not calling for water and also freezer drain i ed over, installed parts previously ordered and freezer is know draining properly and ice maker cycled and filled with water and no leaks after repair, call complete.
Model WMH53520CS5, Arrived on call for microwave power cord burned and socket burned when microwave is in use, found that fuse is not blown on filter board, found power cord and outlet burned see pic, saw no other damage to harnesses on inner compartment behind control area, will need power cord and filter board, and customer will need to contact a electrician to have outlet replaced and to verify polarity at the outlet to verify wired correctly, skyped office parts and talked to susan and will reschedule for 6/15/18
Model MVWB835DW3, Arrived on call for unit will not drain and is leaking water from dispenser when not in use., f3 e2 inlet water temp fault, f0 e4 spin limited by water temp, f7 e0 power loss, f2e1 ui stuck button, all keys on ui are checking good, checked polarity at outlet and is correct but found power outlet is in series with a gfi in laundry room and breaker is a gfi or ark fault breaker which the unit can not be on, replaced water valve due to leaking and bad temp sensor on valve, also unit is draining water as needed, called whirlpools tech line due to unit can not be in series with a gfi or on a gfi or ark fault breaker per manufactures specifications per install instructions, called whirlpools tech line and talked to steve, file number 7722197107 customer to have builder contact whirlpool if they need more instruction with file number , unit will need to be taken off gfi or ark fault breaker which causes power loss and any gfi that is in series with it will need to be change
Model WDF520PADM7, Arrived on call for dishwasher outer door panel rusting, found rust on outer door panel, replaced outer door panel and took pic of panel that had rust, all checks good, no water leaks after repair, call complete.