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Local Reviews
for Horseshoe Bay, TX

Rated 4.8 out of 5 stars based on 42 customer reviews

Map of Horseshoe Bay, TX

nice njob




honest and straight forward


Map of Horseshoe Bay, TX

GreTest appliance repairman I have ever met. Simply the best!




The nest


Map of Horseshoe Bay, TX

Arrival at appointment time




Good communication between office and service man. Arrived on time and let me know about when he would be here.


Map of Horseshoe Bay, TX

Worley




Great job send him to us every time! Thanks


Map of Horseshoe Bay, TX

Very professional and knowledgeable





Map of Horseshoe Bay, TX

Great Service




Thomas did a quick and efficient job of diagnosing and fixing the problem with our new KitchenAid Ice Maker.


Map of Horseshoe Bay, TX

GREAT TECHNICIAN





Map of Horseshoe Bay, TX

Service was great, friendly, courteous, and on time




Service was great, friendly, courteous, and on time. Always been the same way with appliance express which we so appreciate! Joe rowland


Map of Horseshoe Bay, TX

Tommy equals great service





Map of Horseshoe Bay, TX

Yay. Fixed





Jeri




The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.


Great service..Arrived on time and completed job in timely manner




Would recommend this service to anyone.


Outstanding




I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough


Great service





Good Service




Repairman was able to reset the refrigerator and get it working again.


4th visit from company and the fridge still doesnt work




The repair work was not successful


Professional and courteous




Professional and friendly


YES, ABSOLUTELY GREAT SERVICE!




Tommy was very professional and personable, I appreciate his attention to detail!


Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.




I will recommend Aplliance Express to all of my friends!


Great Service and Tommy is fantastic




Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!




Would recommend👍


Efficient, professional, excellent technician





Amazing Service




This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.


Exceptional service!





Great service!





Thomas L.

Thomas L.

DRYER MAYTAG MEDB835DW4 Remove and replace call Solon overlay due to communication failure with main control. Unit now operates properly. Dryer is brand new and clean. Customer will replace plastic vent pipe.

Near Hi Ridge Rd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

DRYER MAYTAG MEDB835DW4 Arrived on site to install ordered parts. Unit will still need overlay to make repair complete. Office to locate part and reschedule service date.; ordrng 1 W11158457 (OVERLAY)

Near Hi Ridge Rd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW7000DW3 "Arrived on site for unit not cleaning well and not draining and not advancing properly. Entered diagnostics and found 2 stored failure codes, F7E8 and F0E3.clleared. Does in step 3. Ran step 52 to calibrate load size cycle. All operations were normal and all water connections were dry. F7E8F0E3"

Near Wennmohs Pl, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for noisy operation and no interior lights are operating. Found the pantry control is sitting in water and it is corroded as well as it’s wiring harness. The noise is coming from the ice on the freezer evaporator hitting the fan. The dispensers do not work on the door. It appears all of the issues are from the pantry control and it’s harness being corroded. Will bring all parts back along with freezer fan and pantry harness. Will speak to service manager about S code.; ordrng 1 ATTENTIONCHASE (PLEASE CALL TOMMY 1ST) and 1 W10815668 (dor-fip bl) and 1 W11170612 (HARNESS) and 1 WPW10675033 (cntrl-elec)

Near Emerald Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for no ice condition. Tested unit and found that the recirculation pump was stalled and not circulating water. Released jammed impeller and unit now works properly. All water connections are dry.

Near Winchester, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KSSC48FTS03 arrived on site for no operation/ no cool. Found unit to have a failed main control. Nothing was running. Replaced control. Unit now operates properly. Unit needs approx 36 hours to reach operating temps.

Near Milagro, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

DRYER MAYTAG MEDB835DW4 Arrived on site for F3E6 failure code. Disconnected all connections and reconnected but failure code did not go away unit will need control panel and control board. Dryer is brand new and clean.; ordrng 1 W11026442 (console) and 1 W11133021 (CONTROL)

Near Hi Ridge Rd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site for no operation and condition. Found unit to be totally in operable. Found that the outlet on the X ternal drain pump that the ice machine plugs into had no power to it. Drain pump has failed. Replaced pump. Operations are now normal. Water connections are dry.

Near Twilight Ln, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

OVEN WHIRLPOOL JJW2430DP01 arrived on site for light turning on by it self. Contacted the manufacture technical assistance phone and spoke with Bruce. He informed me of service pointer W1151040 which informs the technician that there is a problem with software. This service pointer does not come up in service matters when you enter this model number. The service charge your instruction to replace the control board. The new control board has a new software. I was also informed to order this exclusively from the manufacture and not for a party.Bruce14.00.00 lowerW112510407723819030 is SR number.; ordrng 1 SEENOTES (PARTS FROM FACTORY ONLY) and 1 W11179310 (FROM FACTORY ONLY) and 1 W11236887 (FROM FACTORY ONLY)

Near Gillespie Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE GE UNC15NJB11 "Arrived on site for no ice condition. Turned unit on. Shortly unit started making ice. Shortly unit displayed low water indicator. Ordering water sensor, water valve and water pressure switch. Office to locate part stock and reschedule customer.; ordrng 1 WR02X25989 (PRESSURE SWITCH) and 1 WR14X26024 (reservoir w/valve &) and 1 WR55X26025 (WATER SENSOR)"

Near Diagonal, Horseshoe Bay, TX 78657
Jerry C.

Jerry C.

RANGE MAYTAG MGS8800FZ0 "MGS8800FZ0 Arrived to inspect no ignition. I found the unit would attempt to ignite, but was shorting prior to the igniter. The ignition wire routing was incorrect and the wire was pinched at the rear of the lower drawer. After correcting the wiring and inspecting it and finding no issue, the unit operated as designed. I adjusted the cooktop burner low flame height and found no other faults. No gas leaks detected during service."

Near Blister Gold, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

WASHER MAYTAG MHW5500FW0 Arrived on site for excessive vibration during the spin cycle. The Mrs. and I loaded the machine have a Lee with wet towels and observed the spin cycle. We found no problems. Suspect a out of balance load. All water connections were dry.

Near Bay W Blvd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

OVEN WHIRLPOOL WOC95EC0AS04 Arrived on site for undertaking conditions. Found sensor out of range and control not sensing sensor properly. Replaced both an tested.

Near Mason Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for no ice conditions. Found that the X ternal drain pump outlet failed therefore allowing no power to power up ice machine. Replaced pump. Unit tested properly with no leaks.

Near Bowers Cir, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

OVEN WHIRLPOOL JJW2430DP01 arrived on site for light turning on by itself. Found failing controls. Replaced and tested. All operations are now normal.

Near Gillespie Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIC15PHZS Arrived on site as unit would not progress once clean cycle was selected. Found water level sensor was not sensing fluid . Replaced and u it now activates the clean cycle properly. Water connections were dry

Near Island Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

OVEN WHIRLPOOL WOC95EC0AS04 Arrived on site for unit not heating properly. In diagnostics I found unit had been calibrated upwards 20 degrees. I also found the control to be reading the inside oven temp at 144 degrees when it was only 124 degrees. Unit had been raised but is severely under cooking foods. ; ordrng 1 W11097386 (cntrl-elec)

Near Mason Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site or Noisey freezer operation. Inspected unit and found that the freezer evaporator was iced up due to a restricted drain just below the evaporator coil‘s. Removed ice and tested drain. All water connections were dry.

Near The Hills Rd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE WHIRLPOOL KUIS18PNZB2 arrived on site or noisy operation and no ice. Found that the noise was coming from the external drain pump. The external drain pump was stuck in the on position which causes the ice machine to be turned off thus no ice. Replaced and tested and all water connections are dryAbledsoe@me.com

Near The Cape, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR JENN-AIR JS48NXFXDW05 Arrived on site for freezing conditions in fresh food section. Found some items at 31 degrees. Replaced thermistor and the diffuser. All water connections were dry.

Near Buffalo Peak Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE AMANA AKT3040E Removed and replaced left rear burner as hot indicator lights would not cycle off. All operations are now correct.

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

WASHER MAYTAG MVWC416FW1 Arrived on site for leaking washer and lid that seems to lock at the wrong times. Tested unit on Clean Washer cycle as customer feels it leaks when it’s under a large water fill. After that I Entered the diagnostic cycle and recalibrated control to clear fault codes and retested again. All operations are now normal and dry.

Near Derringer, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site found no ice, found two failed pumps, The external drain pump, and the recirculation pump, watched it make a slab of ice, all connections were dry, no leaks."

Near Wennmohs Pl, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

DISHWASHER GE GFD2100V5BB Arrived on site for no drain condition. Customer had empty water from unit prior to my arrival. Started unit and found that the unit would not drain. Further inspection found the spring on the drain valve disconnected. Reconnected spring and tested unit. All operations are normal and all water connections are dry.

Near Pecan Creek Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

WASHER MAYTAG MHW5500FW0 Arrived on site for door glass fogging up during operation. Inspected door and found multiple screws were loose thus creating a poor fit between the panels and the door glass. Inspected all areas and they were all fine other than the loose screws. All connections were dry.

Near Fissure, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for no cool condition. Found that the three-way refrigerant valve was not working properly. Replaced the valve and the filter dryer and tested unit. I watched the fresh food evaporator work properly and then the unit switched to the freezer evaporator and it worked properly and then I watched the unit switch back again to the fresh food evaporator which again frosted properly. I’ll water connections were dry.

Near Keel Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE AMANA AKT3040E Arrived on site to replace left rear burner. New part is broken inbox. Office will need to locate new part and reschedule with customer.; ordrng 1 WP32082801 (elmnt-surf)

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE AMANA AKT3040E Arrived on site to replace left rear burner. New part is broken inbox. Office will need to locate new part and reschedule with customer.; ordrng 1 WP32082801 (elmnt-surf)

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

COOKTOP JENN-AIR CVGX2423B Arrived on site and replaced all burn or switches. All burners no operate properly. Discussed the newness and the tightness of the new burners switches with both of the Mr. and the Mrs. customer.

Near Bay W Blvd, Horseshoe Bay, TX 78657
Jerry C.

Jerry C.

ICE MACHINE KITCHENAID KUID508ESS1 "KUID508ESS1 Arrived to inspect no ice. I found the upper part of the water supply line had came loose of the distributor. I corrected and secured it with a zip tie and tested. Operational test good, no leaks observed during service. Warranty service applied due to prior service on supply tube."

Near La Bonita, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found control not reading latch switch nor sensor. Replaced both. Unit now operates properly. Entered home via lockbox and spare key per builder. Vacant home.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found open latch switch and control not sensing new switch. Replaced latches and control. Unit now operating properly. Entered vacant home via lock box and spare key per builder request.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

COOKTOP JENN-AIR CVGX2423B "Arrived on site to replace 2 failing switches. When I tested the unit to see which 2 burners needed the switches, now there are 3 switches not working properly. The customer and I agreed instead of placing 3 we would replace all 4 switches.; ordrng 2 WP71003385 (switch- ig)s"

Near Bay W Blvd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site for over ice production. Removed and tested the resistance range of the bin thermistor. The thermistor was out of range per tech sheet. Replaced thermistor. All water connections were dry.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found control not reading latch switch nor sensor. Replaced both. Unit now operates properly. Entered home via lockbox and spare key per builder. Vacant home.

Near Uplift, Horseshoe Bay, TX 78657