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Local Reviews
for Horseshoe Bay, TX

Rated 5.0 out of 5 stars based on 24 customer reviews

Map of Horseshoe Bay, TX

Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.




I will recommend Aplliance Express to all of my friends!


Map of Horseshoe Bay, TX

Great Service and Tommy is fantastic




Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Map of Horseshoe Bay, TX

Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!




Would recommend👍


Map of Horseshoe Bay, TX

Efficient, professional, excellent technician





Map of Horseshoe Bay, TX

Amazing Service




This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.


Map of Horseshoe Bay, TX

Exceptional service!





Map of Horseshoe Bay, TX

Great service!





Map of Horseshoe Bay, TX

Efficient warranty service




Service Technician was knowledgeable, efficient and congenial . A rare combination these days.


Map of Horseshoe Bay, TX

Wonder service!




They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!


Map of Horseshoe Bay, TX

Emily





Professional and knows the product




I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.


Really great and quick service. Very professional and cordial





Great Service!





Excellent service





Amazing Service




Tommy was very professional and efficient in fixing my dishwasher. I will definitely request him again if anything else breaks down.


Great service





Really nice guys did good job





Excellent sservice





Amazing service




The workers called and arrived when they said they would. They were so professional and explained all they were doing. They even covered their shoes before entered my home,


Washing machine repair




Tommy was awesome. Arrived when he said he would was professional and polite.


Great Serrvice




Tommy was very courteous and very helpful.


Great service




👍👌


Excellent!




Tommy was so friendly & nice. He came in assessed what needed to be done & promptly fixed the fridge!!


Great service




Good job


Thomas L.

Thomas L.

Arrived on site to repair dryer for overheating. Entered home via garage per Mr. customer permission. Replaced closed thermostat and tested. Vent in dryer in Vent home are both clean. Left home via garage door.

Near Prairie, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Checked unit. Found loose harness on the drain pump. Tightened connections and tested. Unit is installed correctly and all connections are dry.

Near Ranch Rd 2831, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Replaced the spark switch wire harness due to the front left switch was not working properly. Tested all burners and all good. Job complete

Near Fawn Ridge Rd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for unit leaking water. When I arrived the unit was pulled out of the cabinet approximately halfway. The Mr. requested that I not to do the repair because they were busy. He did inform me that the plumber pulled the unit out the wall to turn the water off and they found that the copper tubing behind the fridge was leaking. I informed the Mr. that that would be house related not product related. The Mr. will have his plumber replace the leaking copper pipe.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice production. Not circulating water. The water circulation pump has failed. Replaced water circulation pump and unit is now working properly and all water connections are dry.

Near La Serena Loop, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no operation. Found unit totally in operable. Replaced control panel of use and rear thermal fuse unit now operates correctly.

Near Indian Paint Trail, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found open inlet valve coil. Replaced and tested. All water connections were dry.

Near Faultline Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no operation and open/close door message. Tested unit operation. I found that the unit was working properly. I discussed with the customer about opening and closing the door properly. She was doing it so gently because she felt like she didn’t want to crack the door. We discussed using a little more force and it worked every time.

Near Mountain Leather Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for left front burner not igniting. Found that the burner switch is defective. Will bring module and igniter along just in case.

Near Mountain Leather Dr, Horseshoe Bay, TX 78657
Lou S.

Lou S.

arrived on site to inspect dryer door not closing. Upon further inspection, I found that the dryer door was very hard to close. It appears that the strike and catch aren't lining up correctly. I removed and replaced the strike and catch and the unit door closes easier now. No lint observed during service, job completed.

Near Derringer, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no operation. Removed and replaced failed controls. Unit now operates properly with no water leaks.

Near Blue Ground, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for poor driving conditions. While testing temperatures the control would not cycle the heat back on. Replaced control and tested. Dryer and the house venting are both clean.

Near Mountain Leather Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice. Ent reed home via lock box key per customer. Found defective recirculating pump. Replaced and tested. All water connections were dry. Locked up home and replaced key. Notified customer via phone of job completion.

Near Matern Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no operation. Tested and found stalled drain pump. Unnamed impeller and tested. All operations were normal. All water connections were dry.

Near Christine Cir, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Customer informed me that the unit makes a rating noise when it’s running. I found the the kickplate was vibrating during operation. Removed plate and used insulated tape behind mounting screws. Unit is now operating quietly. All water connections were dry.

Near Christine Cir, Horseshoe Bay, TX 78657
Jonathan  S.

Jonathan S.

KitchenAid dishwasher model#KUDI01FLSS2. Not starting cycle

Near Blue Ground, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for left front burner not igniting. Removed and replaced cracked igniter. All operations are normal. No gas leaks were found.

Near La Serena Loop, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice. Found slab hanging on right side of cutter grid. Aligned cutter grid and all operations are now normal. All water connections are dry.

Near Lakeview Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site or no heat condition. Turned on unit and observe temperatures. Temperatures were fine for the first 10 minutes then the heat would not cycle back on properly. Reheat took way too long. Found failure codes in diagnostics for power issues, vent issues, and none of these were an issue. Will order control and thermistor.

Near Mountain Leather Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to install ordered parts for no cool condition. Re. Evaluated situation and found that the 3 way refrigerant valve is failing. It will open and then close off refrigerant flow. Shana ordered and spoke with Kristen and we are returning on, 08/28 to do sealed system repair. W11159142 valve

Near Keel Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Removed and replaced weak inlet water valve. Fill cycle is now working properly. Tested unit and unit now works properly with no water leaks.

Near Clayton Nolen Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Replaced both hinges on large oven door. Cleaned right front burner orrifices. Entered via house opened by cleaning crew. Office to run card.

Near Apache Tears, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice condition. Water pressure good at door. Freezer at 1 and fresh food at 37 degrees. Found icemaker to have a failed motor. All water connections were dry.

Near Sombrero, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Entered home the garage code provided by customer. Replaced inlet water,valve. Loaded reservoir with customers cleaner and scrubbed unit. Started clean cycle for customer. All water connections were dry. Left garage and closed door.

Near Keel Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice condition. In diagnostics all operations worked however the water valve is very weak. Will order valve.

Near Clayton Nolen Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site no. lol condition in freezer. Found fresh food at 39 and freezer at 29. Found all operations running. Found compressor hot but only pulling .39 amps. Unit will need a new compressor which is discontinued. Part is DISCONTINUED 12001966. Referring customer to factory as part is stills Nader 12 year part only warranty. 800-253-1301

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for unit not sparking correctly. Plugged unit in and it worked. Suspect unit has failing switches.none available. 74007774

Near Overlook Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to install the parts that were ordered to correct the right door popping open issue and the right front burner not igniting. The parts that were ordered will not fix the two issues. The right door is popping open, see pictures, because the door hinges are severely bent. The right front burner is not igniting because the orifice is totally plugged. Will order hinges and orifice to correct both issues. $56.05 conversation kit $54.00 each hinge Stay with Steve’s call back labor quote.

Near Apache Tears, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to inspect unit for leaking water internally. Tested unit and found bin almost full. Customer showed me the water leaking onto her ice. We visited and inspected unit and found that her it cutter grid was cutting ice and creating water dripping in the unit. All water connections were dry.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Removed and replaced leaking water filter. All operations and water connections are now normal and dry. Please see the created sticky note on this ticket.

Near Pecan Crossing, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to replace failed spark module. Replace failed spark modules and tested. Left front burner will not ignite. When I go from the back of the unit and pull that igniter wire towards me the burner will ignite. If I release it the burner will not ignite. There is a problem with the igniter and it’s wire. Will order. Will need to make in two hours. Office to reschedule. Note for parts researcher: I need the spark igniter, or electrode, for the left front burner. IPL only shows part16 which is the center rear electrode.

Near La Serena Loop, Horseshoe Bay, TX 78657
Steve C.

Steve C.

Arrived on site for the unit is getting dryer sheets stuck. Found dryer sheets stuck under the grill. Replaced the grill and tested the unit. Unit works properly and advise customer to clean air vents every six months.

Near Bay W Blvd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site and inspected unit. Found that right door higher than the left. Leveled unit and right hand door lowered down even with left door. All water connections dry at time of service and unit working properly. Job complete

Near Lost Squaw, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site and tested washer for no fill. Found error code for long fill and shorted thermistor. Installed new water valve and inspected water connections for leaks. Secured drain line to hot water line. Tested unit for proper operation. Unit working properly and no water leaks at time of service. Job complete

Near Apache Tears, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice condition. Found cutter grid harness loose and blocking slab from harvesting correctly. Corrected. All water connections are dry

Near La Serena Loop, Horseshoe Bay, TX 78639