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Local Reviews
for Horseshoe Bay, TX

Rated 4.8 out of 5 stars based on 32 customer reviews

Map of Horseshoe Bay, TX

Jeri




The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.


Map of Horseshoe Bay, TX

Great service..Arrived on time and completed job in timely manner




Would recommend this service to anyone.


Map of Horseshoe Bay, TX

Outstanding




I have been with Jerry on other jobs, and as usual, he is very knowledgeable and is very thorough


Map of Horseshoe Bay, TX

Great service





Map of Horseshoe Bay, TX

Good Service




Repairman was able to reset the refrigerator and get it working again.


Map of Horseshoe Bay, TX

4th visit from company and the fridge still doesnt work




The repair work was not successful


Map of Horseshoe Bay, TX

Professional and courteous




Professional and friendly


Map of Horseshoe Bay, TX

YES, ABSOLUTELY GREAT SERVICE!




Tommy was very professional and personable, I appreciate his attention to detail!


Map of Horseshoe Bay, TX

Tommy is a great technician and answered all of my questions. He was polite, knowledgeable and patient.




I will recommend Aplliance Express to all of my friends!


Map of Horseshoe Bay, TX

Great Service and Tommy is fantastic




Very professional and accommodating knows the products and gets work completed and I have the confidence it’s done right.


Tommy did a GREAT job!! Got my ice machine back to normal!! Thanks!!!




Would recommend👍


Efficient, professional, excellent technician





Amazing Service




This is the second time Tommy Lott has serviced our dishwasher. He is very professional and efficient. We hope that we can get him to do all our service calls.


Exceptional service!





Great service!





Efficient warranty service




Service Technician was knowledgeable, efficient and congenial . A rare combination these days.


Wonder service!




They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!


Emily





Professional and knows the product




I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.


Really great and quick service. Very professional and cordial





Great Service!





Excellent service





Amazing Service




Tommy was very professional and efficient in fixing my dishwasher. I will definitely request him again if anything else breaks down.


Great service





Really nice guys did good job





Thomas L.

Thomas L.

RANGE AMANA AKT3040E Arrived on site to replace left rear burner. New part is broken inbox. Office will need to locate new part and reschedule with customer.; ordrng 1 WP32082801 (elmnt-surf)

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE AMANA AKT3040E Arrived on site to replace left rear burner. New part is broken inbox. Office will need to locate new part and reschedule with customer.; ordrng 1 WP32082801 (elmnt-surf)

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

COOKTOP JENN-AIR CVGX2423B Arrived on site and replaced all burn or switches. All burners no operate properly. Discussed the newness and the tightness of the new burners switches with both of the Mr. and the Mrs. customer.

Near Bay W Blvd, Horseshoe Bay, TX 78657
Jerry C.

Jerry C.

ICE MACHINE KITCHENAID KUID508ESS1 "KUID508ESS1 Arrived to inspect no ice. I found the upper part of the water supply line had came loose of the distributor. I corrected and secured it with a zip tie and tested. Operational test good, no leaks observed during service. Warranty service applied due to prior service on supply tube."

Near La Bonita, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found control not reading latch switch nor sensor. Replaced both. Unit now operates properly. Entered home via lockbox and spare key per builder. Vacant home.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found open latch switch and control not sensing new switch. Replaced latches and control. Unit now operating properly. Entered vacant home via lock box and spare key per builder request.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

COOKTOP JENN-AIR CVGX2423B "Arrived on site to replace 2 failing switches. When I tested the unit to see which 2 burners needed the switches, now there are 3 switches not working properly. The customer and I agreed instead of placing 3 we would replace all 4 switches.; ordrng 2 WP71003385 (switch- ig)s"

Near Bay W Blvd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site for over ice production. Removed and tested the resistance range of the bin thermistor. The thermistor was out of range per tech sheet. Replaced thermistor. All water connections were dry.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found control not reading latch switch nor sensor. Replaced both. Unit now operates properly. Entered home via lockbox and spare key per builder. Vacant home.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE WHIRLPOOL WFG515S0ES1 Arrived on site for F5 E1 failure code. Found open latch switch and control not sensing new switch. Replaced latches and control. Unit now operating properly. Entered vacant home via lock box and spare key per builder request.

Near Uplift, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

COOKTOP JENN-AIR CVGX2423B "Arrived on site to replace 2 failing switches. When I tested the unit to see which 2 burners needed the switches, now there are 3 switches not working properly. The customer and I agreed instead of placing 3 we would replace all 4 switches.; ordrng 2 WP71003385 (switch- ig)s"

Near Bay W Blvd, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site for over ice production. Removed and tested the resistance range of the bin thermistor. The thermistor was out of range per tech sheet. Replaced thermistor. All water connections were dry.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for no cool in either section. Tested unit in step 4 twice and the 3 way valve is not working properly. ; ordrng 1 3HOURSEALEDSYSTEM and 1 W10779331 (compressor) and 1 W11159142 (VALVE)

Near Keel Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

RANGE AMANA AKT3040E Arrived on site to replace left rear burner. The wrong burner was ordered. The right front burner was ordered. ; ordrng 1 WP32082801 (elmnt-surf) and 1 WP74011243 (switch- in)

Near Eagle, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for no cool condition. Found unit to be totally in operable. Turn unit off and enter diagnostics mode and ran diagnostics tests. Reset control and operations now started properly. Customer will allow ample time for the unit to reach normal operating temperatures. I’ll water connections were dry.

Near Colt, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for

Near Keel Way, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

REFRIGERATOR KITCHENAID KRSF505ESS00 Arrived on site for

Near Keel Way, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site and tested operation. Found evaporator fan not running. Found proper voltage to fan. Installed new fan motor and tested. Unit working properly and all water connections dry at time of service. Job complete

Near Prince Peak, Horseshoe Bay, TX 78657
James C.

James C.

RANGE AMANA AKT3040E Arrived on site and inspected unit. Found left rear hot surface light on. Found thermal indicator to be fault of failure. Unit will need new left rear burner to repair. ordrng 1 W10823699 (elmnt-surf)

Near Eagle, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR WHIRLPOOL KURL204ESB00 Arrived on site and inspected unit for damage. Found small dent near top of handle. Installed new door skin and nameplate. Unit tests good. Job complete

Near La Serena Loop, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

ICE MACHINE WHIRLPOOL KUIA18NNJS5 Arrived on site for Noisey operation. Observed unit complete an already started slab and it’s harvest cycle. Observed unit start a second slab. All operations were normal. All sound levels were all normal. All water connections were dry.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
James C.

James C.

COOKTOP JENN-AIR CVGX2423B Arrived on site and tested operation. Found both rear burner continue to spark when lit intermittently. Swapped igniter switches to test and found the issue followed the switches. Unit will need 2 new switches to repair. . Collected diagnosis applies to quoted labor; ordrng 2 WP71003385 (switch- ig)s

Near Bay W Blvd, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15PLXS2 Arrived on site and installed new hose. Cleaned connection at drain trough before searing new tube. Tested for proper operation and found unit working properly. All water connections dry at time of service. Job complete

Near Pack Saddle Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

MICROWAVE KITCHENAID KEMC308KSS0 "Returned to site to replace previously ordered part. Replaced membrane, properly fastened. Unit now operates properly"

Near Long Mountain, Horseshoe Bay, TX 78611
Thomas L.

Thomas L.

ICE MACHINE KITCHENAID KUIC15PLXS2 Arrived on site for a no ice condition. Found failed external drain pump. Replaced drain pump. All water connections were dry. Unit still needs internal reservoir hose.; ordrng 1 WP2185626 (hose)

Near Pack Saddle Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to replace previously ordered part. Installed tube, checked for proper operation. Unit checks good. All water connections were dry.

Near Community Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for leaking water condition. Found fill line at valve is cracked and leaking. Replaced water line. All water connections are now dry. Customer had to leave before repairs were done. Unit is in an outside kitchen.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice conditions. Found recirculation pump turning water off too soon and grid open. Replaced and tested. Informed Jeff who open the house for me that the X ternal drain pump on the machine is noisy and needs to be replaced. That pump is not a warranty part and he wasn’t sure what the owner would want to do. He had to leave before repairs were completed so I left the keys at the guard shack and I locked the house before I left. All water connections were dry

Near Mirador, Horseshoe Bay, TX 78639
Thomas L.

Thomas L.

Replaced leaking evaporator and contaminated compressor. All water connections were dry.

Near The Trails Pkwy, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for improper baking. The customer explained to me that during use the unit would be set for 400° and it would never get above 330. I tested the unit at 400° and the temperatures were correct and the display was correct. Suspect either control boards need to be replaced or possible voltage issue. But at the moment the unit is working properly.

Near Deer Hollow Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for no ice condition. Tested unit and found reservoir pump leaking thus emptying reservoir thus thin ice. Corrected fit of drain pump into reservoir and unit no longer leaks. All water connections were dry.

Near Pack Saddle Dr, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site for F1 failure code and locked door. Got door unlocked and failure code would not clear and cooling fan would not stop indicating failed control. There is a possibility also needs a latch and it is no longer available. The customer will look at new products. The unit is 19 at almost 20 years old. Control $284.48 Work$199.99 Latch and other controls are now NLA Ljalex@swbell.net

Near Matern Ct, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Arrived on site to repair dryer for overheating. Entered home via garage per Mr. customer permission. Replaced closed thermostat and tested. Vent in dryer in Vent home are both clean. Left home via garage door.

Near Prairie, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Checked unit. Found loose harness on the drain pump. Tightened connections and tested. Unit is installed correctly and all connections are dry.

Near Ranch Rd 2831, Horseshoe Bay, TX 78657
Thomas L.

Thomas L.

Replaced the spark switch wire harness due to the front left switch was not working properly. Tested all burners and all good. Job complete

Near Fawn Ridge Rd, Horseshoe Bay, TX 78657