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Local Reviews
for Horseshoe Bay, TX

Appliance Express Rated 4.9 out of 5 stars based on 67 customer reviews

Map of Horseshoe Bay, TX

Very professional. Problem fixed




Review of Appliance Express


Map of Horseshoe Bay, TX

still not fixed




Review of Appliance Express

Everything was fine with your company. Problem is, the ice maker is still making very thin ice. Obviously this machine is a lemon. I will get a new one from Kitchen aid. Thanks for replacing every single part. John Hoyt


Map of Horseshoe Bay, TX

Great service




Review of Appliance Express

It was a very good experience


Map of Horseshoe Bay, TX

Great service very courteous everything went great.




Review of Appliance Express


Map of Horseshoe Bay, TX

Very thorough




Review of Appliance Express

Fixed it!


Map of Horseshoe Bay, TX

Courteous and Knowledgeable




Review of Appliance Express

Will call again if We need any repairs


Map of Horseshoe Bay, TX

Oven Repair




Review of Appliance Express

Good service, covered by warranty.


Map of Horseshoe Bay, TX

Great fast service




Review of Appliance Express

I called them & they diagnosed icemaker issue within a few days & repaired


Map of Horseshoe Bay, TX

Great service,




Review of Appliance Express


Map of Horseshoe Bay, TX

Sandra




Review of Appliance Express

Great service. Glad I bought a whirlpool!


Great service.




Review of Appliance Express


Very professional




Review of Appliance Express

Very knowledgeable; quick install


Excellent Service!




Review of Appliance Express

Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.


Service!!




Review of Appliance Express


Quick and Efficient




Review of Appliance Express

I have had AE come out three times to do appliance repair work. Each time they have been quick, efficient and knowledgeable. I wouldn’t use them repeatedly if I didn’t like their work and service.


Warming drawer repaired - thank you




Review of Appliance Express

They kept in contact so that I would know technician was running behind -Cliff was neat and quick and understood how the drawer should be functioning.


Everything went perfectly




Review of Appliance Express


Happy problem has a resolution




Review of Appliance Express

Very good


Tommy is professional and explains what is going on!




Review of Appliance Express


Thomas Lott is a cordial, competent repairman...a positive for your company!




Review of Appliance Express


Very professional, great service, got right to the problem and solving the issue on a new GE washer




Review of Appliance Express

Very pleased


Everything is great




Review of Appliance Express

Excellent


Thanks for taking the time to To explain this smart washer. Lots of good information given. Thank you




Review of Appliance Express


Great Service




Review of Appliance Express


repair washer




Review of Appliance Express

So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.


James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and found bin full of thin ice. Inspected all components again and found reservoir not being filled completely with water due to short cycling of fill valve. Corrected loose connection for water sensor and verified proper placement of evaporator thermistor for ice thickness. I found thermistor has slid down to accumulator causing thermistor to read colder temp sooner than end of harvest. Secured thermistor into proper location and found unit now making proper thickness of ice. Job complete

Near Plenty Hills, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site and found water dripping from fill tube when calling for water instead of a steady stream. Removed filter and water began flowing properly and filled the reservoir. Unit has a failed filter head. Job complete

Near La Serena Loop, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15POZP2 Arrived on site and installed new compressor and drier. Charged system with 5.75 oz 134a. Tested operation and found unit working properly. Job complete

Near Hi Cir S, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site and installed new housing and control. Tested operation and found damper is now functioning properly. Instructed customer that the unit will take a few days for the reservoir to thaw or the unit can be turned off and doors left open for 24 hours to that the reservoir. Job complete

Near Broken Hills Dr, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site and found ice bin full of thin ice roughly 1/8” thick. Called tech line and spoke to Rick #7726099415. Found unit has a floating restriction in sealed system. Tested system and found a chattering noise from evaporator and then evaporator just sweating and no frosting. Unit will need new compressor, drier and evaporator to repair. Office to schedule 3 hr SS repair; ordrng 1 CNOTE (3HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"

Near Plenty Hills, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15POZP2 Arrived on site and tested operation. I found unit off and I ran diagnostics. Found compressor starts properly but quickly loses pressure and begins making a girdling sound. I found after 4 minutes of running that the pressures equalized indicating defective compressor. Unit will need new compressor to repair. Office to schedule return service for 3 hour SS repair. Called tech line and spoke to Andy #7726079907; ordrng 1 CNOTE (3 HR SS) and 1 W10843121 (drier-tube) and 1 WPW10605286 (compressor)

Near Hi Cir S, Horseshoe Bay, TX 78657
James C.

James C.

TRASH COMPACTOR KITCHENAID KUCS03FTSS Arrived on site and tested operation. I found that when the ram bottoms out the unit begging making a loud skipping gear sound. Pulled unit and inspected. I found drive gear has broken. Installed new kit and tested operation. Unit tests good. Job complete

Near The Hills Rd, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUID508ESS0 Arrived on site and tested operation. I found ice bin full of ice and customer had to turn off to keep from over filling. Placed temp probe against bin thermistor and measured 33 degrees. Ohmed thermistor and found resistance of 5.4k ohms and should be above 8.4k when colder than shut off of 37 degrees. Unit has failed thermistor. Installed new thermistor and tested operation. Unit tests good. Job complete

Near Florentine, Horseshoe Bay, TX 78657
James C.

James C.

DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site and tested operation. I found fault for failed motor. Tested and found motor not running. Installed new sump assembly and tested operation. Unit tests good. Job complete

Near Tail Wind Ln, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site and tested operation. I found damper door stuck open and control sees it as closed. Damper door would not cycle from opened to closed. Tested for proper voltage and found improper voltage from control. I also found filter housing has frozen and began to leak after filter removed and the ice began to thaw. Inspected damper as well and found motor has shorted causing failure. Unit will need new control, damper and filter housing to repair. Also instructed customer that the filter would need to be replaced due to it freezing as well. I turned the water off to unit so that it will not leak due to failed housing ; ordrng 1 W11088499 (CONTROL)"

Near Broken Hills Dr, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and installed new control due to unit is still making thin ice. Tested operation and found unit working properly at time of service. Job complete

Near Plenty Hills, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site and installed new evaporator, compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 5.75oz 134a and tested for proper operation. Unit tests good. Job complete"

Near Hi Cir S, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. I found that the valve is making a loud buzzing noise and water pressure at fill tube is very low. Removed filter and pressure was better but the valve is still making a loud buzzing sound. Unit will need new valve to repair. Installed new valve and tested. Unit tests good. Job complete

Near Island Dr, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site and found dents in lower section of door. Installed new door and verified proper fit. Installed new name badge and cleaned door with stainless steel cleaner. Job complete

Near Heron Cove, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15POZP2 "Arrived on site and tested operation. I found no ice produced and ran diagnostics. I found reservoir drain pump not draining reservoir and leaking. I also found that the evaporator just hisses and makes a gurgling sound when reversing valve tested. No frost pattern formed after 5 minutes of compressor running. Unit has a failed sealed system and will need new compressor, drier, stub, evaporator and drain pump to repair. ; ordrng 1 CNOTE (3HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10489125 (pump) and 1 WPW10605286 (compressor)"

Near Hi Cir S, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and found ice bin full but ice slabs thin. Customer stated he has to shut the unit off due to it over filling with ice. I found bin thermistor out range. Called tech line and spoke to David #7725939623. Tested additional components and found water sensor in recirculating pump reading full of water when bin is empty. Installed new pump and found a screw between recirculating pump and drain pump in reservoir and removed the screw. Tested operation and found unit is now working properly. Job complete

Near Plenty Hills, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUID508ESS0 Arrived on site and found unit has been removed from installation. Tested operation and found once turned on the on/off light flashing indicating shorted or open bin thermistor. Found bin thermistor unplugged. Plugged in thermistor and turned unit back on and tested operation. Unit now making ice properly and all functions test good. Job complete

Near Florentine, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site and accessed fresh food evaporator. I found visual failure of thermistor. Installed new harness with fan and tested. Unit tests good. Job complete

Near Fire Dance, Horseshoe Bay, TX 78657
James C.

James C.

COOKTOP KITCHENAID KECC667BBL02 Arrived on site and tested operation. I found no response from ui. Tested voltage and found to be good to unit but is not flowing from board to board. Installed new controls due to cascading failure. Tested operation and found unit working properly. Job complete

Near Sandy Harbor Dr, Horseshoe Bay, TX 78657
James C.

James C.

WASHER WHIRLPOOL WED5620HW0 Arrived on site and tested operation. I found no response from ui. Verified voltage and found to be good. I found control not sending 5 VDC to ui. Installed control and found ui not responding but now has voltage. Installed new ui and tested. Unit tests good. Job complete

Near 5th St, Horseshoe Bay, TX 78654
James C.

James C.

ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and installed ew recirculating pump. Tested operation and found unit working properly. Job complete

Near Heron Cove, Horseshoe Bay, TX 78657
James C.

James C.

TRASH COMPACTOR WHIRLPOOL GX900QPHB0 Arrived on site and tested operation. I found the unit would just start when turned on but will not stop when ram reaches top. I found start button stuck but it released when removing harness to test switch. U it now cycles properly. Job complete

Near Mystic Dr, Horseshoe Bay, TX 78657
James C.

James C.

OVEN KITCHENAID KEBC107KSSO "Arrived on site and inspected unit for shorts due to customer seeing sparks while in self clean. I found connection to T.O.D. has broken and grounded to chassis. I also found that the broil element has failed and grounded out. Unit will need new broil element, T.O.D and connectors to repair.Installed new element and fuse and repaired harness. Tested operation and found unit working properly. Job complete"

Near Applehead Island Dr, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site and found evaporator thermistor has failed. Installed new harness and tested. Unit now reading thermistor. Unit tests good. Job complete

Near Plenty Hills, Horseshoe Bay, TX 78657
James C.

James C.

VENTHOOD KITCHENAID KVWB400DSS2 Arrived on site and installed new lights. Tested operation and found lights functioning properly. Job complete

Near Apache Tears, Horseshoe Bay, TX 78657
James C.

James C.

ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site and tested operation. I found that the u it is not draining properly. Inspected drain hose and found to have build up in it and the end has curled up causing slow drain. The water pooling in the ice reservoir is causing the ice to melt as fast as it’s made. Cut the curled end off of drain line and customer poured bleach down to clean out the build up. Unit now draining properly. Job complete

Near La Serena Loop, Horseshoe Bay, TX 78657
Jonathan  S.

Jonathan S.

ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found no water getting to reservoir. Removed water filter and found operating. Found bad water filter. Tested all other operations. All tested good, no water leaks present. Spoke with customer on user care guide."

Near La Serena Loop, Horseshoe Bay, TX 78657
Jonathan  S.

Jonathan S.

OVEN KITCHENAID KOSE500ESS04 "Arrived on site for oven liner having damage after self clean. Ins unit and work area. Found minor smears in liner (see SD-QUICKPIC). Performed diagnostics mode and tested error codes. Tested all operations, all tested good. Spoke with customer on user care guide and to remove food particles before running self clean cycle."

Near Mountain Dew Rd, Horseshoe Bay, TX 78657
Jonathan  S.

Jonathan S.

FREEZER MAYTAG MFF2558FEZ03 "Arrived on site for refrigerator in garage iced up in FC. Inspected unit and work area. Found iced up in front and freezing door switch frozen in closed position. Performed diagnostics and tested door seal. Found mullion heater not on and causing condensation at FC. Turned mullion on and added insulation under gasket and glued in. Tested door seal and operation. Spoke with customer on effects of high humidity . All tested good, no water leaks present."

Near Silver Spur, Horseshoe Bay, TX 78657
Jonathan  S.

Jonathan S.

ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site for ice machine not producing ice. Performed diagnostics mode and found recirculating pump not operating. Tested voltage to pump and found 120 volts. Removed pump and inspected. Tested resistance at pump and electrical failure within pump. Will need to replace pump. Office to schedule appointment when ETA is available on part. ; ordrng 1 W10908287 (PUMP)

Near Heron Cove, Horseshoe Bay, TX 78657
James C.

James C.

REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site and tested operation. I found shut off arm in off position. Lowered arm and tested operation. Ice maker cycles properly and unit tests good. Job complete

Near Mountain Dew Rd, Horseshoe Bay, TX 78657
James C.

James C.

VENTHOOD KITCHENAID KVWB400DSS2 Arrived on site and tested operation. I found that the lights were not working but would flicker when the harness is moved. Checked harness and found to be good. Inspected lights and found that when moving the pigtails on lint they would come on. Unit will need both lights to repair; ordrng 2 W11109591 (light)s

Near Apache Tears, Horseshoe Bay, TX 78657
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KSSC48QVS10 Arrived on site today with no say refrigerator that is not producing ice. Found when level control board failed. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Paintbrush, Horseshoe Bay, TX 78657
Clif L.

Clif L.

DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site to diagnose a dishwasher that is not operating properly. Tested parts and components and found shorted main control due to damaged pump assembly. Replaced pump and control and found all is functioning properly at this time. No leaks were found at time of service.

Near Ranch Rd 2831, Horseshoe Bay, TX 78657
Clif L.

Clif L.

OVEN KITCHENAID KSEG700ESS1 Arrived on site to replace control board range. Replaced part and tested unit. Found all is functioning properly at this time.

Near Colt, Horseshoe Bay, TX 78657