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for Holland, TX
Very knowledgeable and explained everything thoroughly
Haley - Holland, TX
Joan - Holland, TX
I was wary because there was not a Whirlpool service site in Bell County, but scheduling and service call was done in timely manner. Where is my email receipt???
John - Holland, TX
Shawn - Holland, TX
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
James - Holland, TX
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for washer not draining and not spinning out clothes all the way. Upon inspection I found error codes for long drain over suds and long fill. I accessed the drain pump and found it almost all the way clogged with hair and debris. I removed the debris and re assembled the unit. I tested the unit through diagnostics and it is working as designed at this time. No leaks were detected during time of service.
REFRIGERATOR FRIGIDAIRE FPHB2899PF8A Rived on site to install previously diagnosed icemaker evaporator related parts. After installing the necessary parts I was able to reassemble and test the unit and verify that the fan motor heater and defrost thermostat as well as icemaker all functioning as designed also installed the user interface that was requested. Informed customer will take 24 hours to fill the ice bucket up call complete
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher giving an FHE for error code which indicates that the float switch is stuck closed. Upon arrival I disassembled and inspected the unit to see if there any sort of leaks or indications that the flow switch was stuck or what is flooded. Customer stated that when the issue occur they had a power outage that canceled the cycle midway through the last time in the dishwasher had not finished properly which then caused the dishwasher to overfill the next time around which triggered the code I was able to clear out the water from the float switch and then I ran a test and normal cycle to verify unit is now functioning as designed and the flow switch is no longer getting stuck. Call complete
REFRIGERATOR FRIGIDAIRE FPHB2899PF8A "Arrived on site and tested operation. Found ice maker barely making ice. Found large amount of frost at rear of housing. Attempted to removed evaporator cover for fresh food ice maker and found that the whole assembly is frozen as a block of ice. Found defrost heater is not defrosting properly. Due to ice build up the unit will need new ice box fan, seal kit, defrost heater and bi metal. Also found that the display has several lights out that show temperatures. Due to lights being out it is not possible to know what temperature the unit is set too and unit will need new display to correct this issue as well. Office to schedule return services ; ordrng 1 242058231 (user interface) and 1 242094802 (heater-defrost) and 1 5303918568 (thermostat-defrost) and 1 5304493604 (fan & gasket kit) and 1 AUTHO (AUTHO)"
RANGE WHIRLPOOL WFE505W0HZ Arrived on site for range not allowing oven to turn on properly but the top cooktop would work just fine. Upon arrival and further inspection into the unit found that the terminal block had been burnt and fried due to a loose connection out of the factory. Then replaced the broken terminal block and redid the wiring around it and was able to retest and verify that the oven is not working as designed as well as the upper cooktop and there are no air codes when running a diagnostic. Call complete
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete
WASHER WHIRLPOOL MVWC565FW0
RANGE KITCHENAID KFED500ESS03 On site for a range that had interior paint chipping in the upper oven cavity of the range itself. Customers complaint is that the inner blue paint within cavity has turned into a roughly 4 1/2 inch cut along the interior of the part liner material. Spoke with whirlpool techline Sr#7729040377. Techline stated that blue paint is know to flake off and is a cosmetic item on range and does not affect the overall functionality of the oven itself. They did recommend (W10791627) blue paint that can be applied to cover the damaged areas.
WASHER MAYTAG MVWC200XW3 Arrived on site for a washer that would not drain. Inspected unit and work area. Tilted unit back and found a sock stuck above the drain pump not allowing water to flow through freely. Remove drain pump and sock and reattach drain pump. Tested unit through an auto cycle and unit ran as designed. Call complete.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed motor gear case camps etc. After installing all previously diagnosed parts I retest of the machine and a manual diagnostics test to ensure that they were no leaks loud noises or other indications of the problem. Unit is now functioning as designed with no leaks before during or after repair call complete
WASHER WHIRLPOOL MVWC415EW1 "Arrived to install previously ordered parts.Removed and replaced the gear case, wash plate, cam, panel, end caps, clips and valve.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Customer thankful.Job complete"
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesnt sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
DISHWASHER WHIRLPOOL MDB8959SFE4 Arrived to inspect defective upper rack track L&R.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
DRYER WHIRLPOOL WED7300DW1 Arrived on site for dryer that would not heat properly. Upon further inspection I found that the dryer had a bad thermal cut off use. I checked airflow from dryer to outside and vote plenty of airflow and I check the dryer for internal clogged at South and found nothing I ended up replacing the thermal cut off fuse the dryer is now working as designed. Call complete
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site for washer that is shaking violently as it spins. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E6 (motor fault) error code. Around the unit through several tests including an automatic diagnostic test, manual heavy agitation, and high speed spin. Unit ran as designed. I called Techline and spoke to Joel SR# 7728095056. He advised that the unit sounded normal and that overtime, they tend to make sounds. He advised that with the extreme shaking that the issue is with the flooring underneath the unit and advised that before we could proceed with any other repairs, that the customer would need to solidify the structure beneath the unit in order to support the weight and movement of this machine. Advised customer of his diagnosis and call complete."
WASHER ROPER RTW4641BQ1 Arrived on site and installed previously diagnosed parts. Ran calibration and auto diagnostics. All functions test good. Job complete
WASHER ROPER RTW4641BQ1 Arrived on site to diagnose a washing machine that is consistently draining and not turning off. Found control board and water level switch not communicating. Main control and switch will both need to be replaced to complete repairs. Model number revision number was not correct. Corrected model and ordering correct parts..; ordrng 1 W10671334 (cntrl-elec) and 1 WPW10414397 (switch-cyc)
DRYER ROPER RED4516FW0 "Arrived on site for dryer that won’t turn off in a time cycle and won’t heat. Inspected unit and work area. Tested voltage at the wall and found 95 V going from L1 to L2. Tested voltage going from L1 to to ground and found 122.5 V. Check voltage going from L2 to ground and found 18.48 V. Tested fuse, element, high limit thermostat and thermal cut off. All tested good. I called Techline and spoke to Kevin SR# 7727590266. He advised I needed 240V going to the timer for the timer to advance, 120 for L1 and 120 from L2. He advised to make no repair and have the customer contact an electrician. Call complete."
RANGE WHIRLPOOL WFE371LVS1 Arrived on site to diagnose a range with a burner that is not regulating temperature. Found right front Internet switch failed. Replaced switch and tested unit. Found all is functioning properly at this time.
WASHER GE GTW335ASN0WW "Arrived to install previously ordered parts.Removed, replaced and tested the unit and unit tested as designed.Job complete"
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer making extremely loud noises when spinning.Verified the complaint through diagnostics test mode and unit gear case is defective and requires replacement.All water lines were dry at the time of service"
WASHER GE GTW335ASN0WW Arrived to inspect GE washer not spinning.Had customer run a quick wash load and confirmed the unit did spin. The unit simply kept draining and never spun.Ordering research for pressure tube and main control Office to reschedule with customer for return service.; ordrng 1 RESEARCH (PRESSURE TUBE AND MAIN CONTROL )
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
WASHER GE GFW450SPM1DG Arrived on site and tested operation. Found unit would not go into diagnostics. Also found door would not unlock manually or by canceling cycle. Installed new door lock and tested. Door will now unlock but the unit will not go into diagnostics. Found control not programmed to correct model due to incorrectly worded instructions in control box. Installed new ui control and programmed to correct model. Ran diagnostics and found unit working properly. Job complete
WASHER MAYTAG MVWB835DW1 "Arrived on site and tested operation. Customer has recordings of unit in spin cycle and bearing are squealing. Found oil leaking from gear case through rotor and stator. Also found agitator is seized to drive shaft and will need to be cut off to remove. Unit will need new gear case, agitator, rotor, stator and clutch to repair. ; ordrng 1 W10915700 (stator)"
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wasn’t doing anything call tech line previously and they told me to replace the soap dispenser motor replace the part ran the unit still would not work properly call tech line they told me to order the inverter again and the motor and the pressure switch just to be on the safe side informed customer what was going on ; ordrng 1 WH12X20898 (washing machine pres) and 1 WH12X27941 (inverter) and 1 WH20X27942 (drive motor asm)
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t wash or do anything down stock the unit replace the main control board and the UI washer still wouldn’t work properly call tech-support they told me to replace the soap dispenser motor200114-002768 case number ; ordrng 1 WH43X10059 (diverter)
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t finish cycle or do anything need the UI board and the motor board; ordrng 1 WH12X27293 (ui board)
REFRIGERATOR WHIRLPOOL ED5FVGXWS01 Arrived onsite for refrigerator with no cool. Inspected unit and work area. Customer stated that she was getting ice but the ice was clumping and was getting water dripping down into the bottom compartment. I checked the ice maker and all checked good. The ice maker harvested a cycle and I found the ice not being completely frozen. I checked the evaporator coils and found a fading frost pattern. Advised the customer of the issue and what would need to be done. Customer said she would prefer to buy another refrigerator instead of fixing the current.
WASHER GE GFW450SPMDG Arrived on site customer complaint was unit will not go through a cycle found The inside tub was extremely loose need the tub job and the motor what is not doing his job as turning the tub Need to technicians to down stack the washer; ordrng 1 2TECHS and 1 WH08X10054 (tub seal) and 1 WH20X27942 (drive motor asm) and 1 WH45X10096 (rear tub asm)
WASHER MAYTAG MVWB835DW1 "Arrived onsite mod customer complaint of top load washer making noises when agitating m. Upon inspections, found washplate bolt loose. Used blue loctite to secure bolt to gearcase. Reassembled and ran test 052. Unit completed successfully. All water connections were dry attime of service."
MICROWAVE WHIRLPOOL WMH76719CS3 Arrived on site checked microwave a part found it had a blown fuse replaced part ran unit with a mug of water in the microwave everything work great customer was happy