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for Holland, TX
Very knowledgeable and explained everything thoroughly
Haley - Holland, TX
Joan - Holland, TX
I was wary because there was not a Whirlpool service site in Bell County, but scheduling and service call was done in timely manner. Where is my email receipt???
John - Holland, TX
Shawn - Holland, TX
Jane - Holland, TX
The company is very professional. Al was on time and resolved the problem. I would use them again
James - Holland, TX
Wonderful service, Knowledgable Technician!
Christina - Holland, TX
Dona was incredibly transparent and clearly an expert technician. She presented me with step-by-step information about her approach to identifying the problem and was able to very quickly find the issue. She had the part that needed to be replaced in her truck and was able to resolve the issue in the first service appointment- greatly appreciated since we have been without a fridge or freezer for a week!
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed motor gear case camps etc. After installing all previously diagnosed parts I retest of the machine and a manual diagnostics test to ensure that they were no leaks loud noises or other indications of the problem. Unit is now functioning as designed with no leaks before during or after repair call complete
WASHER WHIRLPOOL MVWC415EW1 "Arrived to install previously ordered parts.Removed and replaced the gear case, wash plate, cam, panel, end caps, clips and valve.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Customer thankful.Job complete"
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesnt sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
WASHER WHIRLPOOL MVWC415EW1 "Arrived to inspect washer not spinning the water from clothes.Placed unit into diagnostics test mode and unit did not agitate, nor did it spin.Unit will require a gear case, hub, agitator, cam, wash plate.Customer advised the previous technician damaged the top console , which doesn’t sit into the lid on the left side top.Ordering the above listed parts.Office to reschedule with customer for soonest possible appointment.See Notes section for further information ; ordrng 1 CNOTE (1.5 HOURS LIMITED SPACE IN LAUNDRY ROOM ) and 1 CNOTE (AUTHORIZATION ) and 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W10846191 (WASH PLATE ) and 1 W10911081 (PANEL CONTROL ) and 1 W11035747 (GEAR CASE) and 2 WP8312709 (CLIP)s and 1 WPW10193821 (END CAP RIGHT WHITE) and 1 WPW10193824 (END CAP LEFT)"
DISHWASHER WHIRLPOOL MDB8959SFE4 Arrived to inspect defective upper rack track L&R.Removed and replaced both.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
DRYER WHIRLPOOL WED7300DW1 Arrived on site for dryer that would not heat properly. Upon further inspection I found that the dryer had a bad thermal cut off use. I checked airflow from dryer to outside and vote plenty of airflow and I check the dryer for internal clogged at South and found nothing I ended up replacing the thermal cut off fuse the dryer is now working as designed. Call complete
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site for washer that is shaking violently as it spins. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E6 (motor fault) error code. Around the unit through several tests including an automatic diagnostic test, manual heavy agitation, and high speed spin. Unit ran as designed. I called Techline and spoke to Joel SR# 7728095056. He advised that the unit sounded normal and that overtime, they tend to make sounds. He advised that with the extreme shaking that the issue is with the flooring underneath the unit and advised that before we could proceed with any other repairs, that the customer would need to solidify the structure beneath the unit in order to support the weight and movement of this machine. Advised customer of his diagnosis and call complete."
WASHER ROPER RTW4641BQ1 Arrived on site and installed previously diagnosed parts. Ran calibration and auto diagnostics. All functions test good. Job complete
WASHER ROPER RTW4641BQ1 Arrived on site to diagnose a washing machine that is consistently draining and not turning off. Found control board and water level switch not communicating. Main control and switch will both need to be replaced to complete repairs. Model number revision number was not correct. Corrected model and ordering correct parts..; ordrng 1 W10671334 (cntrl-elec) and 1 WPW10414397 (switch-cyc)
DRYER ROPER RED4516FW0 "Arrived on site for dryer that won’t turn off in a time cycle and won’t heat. Inspected unit and work area. Tested voltage at the wall and found 95 V going from L1 to L2. Tested voltage going from L1 to to ground and found 122.5 V. Check voltage going from L2 to ground and found 18.48 V. Tested fuse, element, high limit thermostat and thermal cut off. All tested good. I called Techline and spoke to Kevin SR# 7727590266. He advised I needed 240V going to the timer for the timer to advance, 120 for L1 and 120 from L2. He advised to make no repair and have the customer contact an electrician. Call complete."
RANGE WHIRLPOOL WFE371LVS1 Arrived on site to diagnose a range with a burner that is not regulating temperature. Found right front Internet switch failed. Replaced switch and tested unit. Found all is functioning properly at this time.
WASHER GE GTW335ASN0WW "Arrived to install previously ordered parts.Removed, replaced and tested the unit and unit tested as designed.Job complete"
WASHER WHIRLPOOL WTW8500DC0 "Arrived to inspect washer making extremely loud noises when spinning.Verified the complaint through diagnostics test mode and unit gear case is defective and requires replacement.All water lines were dry at the time of service"
WASHER GE GTW335ASN0WW Arrived to inspect GE washer not spinning.Had customer run a quick wash load and confirmed the unit did spin. The unit simply kept draining and never spun.Ordering research for pressure tube and main control Office to reschedule with customer for return service.; ordrng 1 RESEARCH (PRESSURE TUBE AND MAIN CONTROL )
DISHWASHER BOSCH SHX68T55UC/02 "Arrived on site for dishwasher with door that was falling to the ground. Inspected unit work area. Found spring missing and pulley broken. Replaced spring and pulley and tested unit. Unit is working as designed. Call complete."
WASHER GE GFW450SPM1DG Arrived on site and tested operation. Found unit would not go into diagnostics. Also found door would not unlock manually or by canceling cycle. Installed new door lock and tested. Door will now unlock but the unit will not go into diagnostics. Found control not programmed to correct model due to incorrectly worded instructions in control box. Installed new ui control and programmed to correct model. Ran diagnostics and found unit working properly. Job complete
WASHER MAYTAG MVWB835DW1 "Arrived on site and tested operation. Customer has recordings of unit in spin cycle and bearing are squealing. Found oil leaking from gear case through rotor and stator. Also found agitator is seized to drive shaft and will need to be cut off to remove. Unit will need new gear case, agitator, rotor, stator and clutch to repair. ; ordrng 1 W10915700 (stator)"
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wasn’t doing anything call tech line previously and they told me to replace the soap dispenser motor replace the part ran the unit still would not work properly call tech line they told me to order the inverter again and the motor and the pressure switch just to be on the safe side informed customer what was going on ; ordrng 1 WH12X20898 (washing machine pres) and 1 WH12X27941 (inverter) and 1 WH20X27942 (drive motor asm)
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t wash or do anything down stock the unit replace the main control board and the UI washer still wouldn’t work properly call tech-support they told me to replace the soap dispenser motor200114-002768 case number ; ordrng 1 WH43X10059 (diverter)
WASHER GE GFW450SPM1DG Arrived on site customer complaint was washer wouldn’t finish cycle or do anything need the UI board and the motor board; ordrng 1 WH12X27293 (ui board)
REFRIGERATOR WHIRLPOOL ED5FVGXWS01 Arrived onsite for refrigerator with no cool. Inspected unit and work area. Customer stated that she was getting ice but the ice was clumping and was getting water dripping down into the bottom compartment. I checked the ice maker and all checked good. The ice maker harvested a cycle and I found the ice not being completely frozen. I checked the evaporator coils and found a fading frost pattern. Advised the customer of the issue and what would need to be done. Customer said she would prefer to buy another refrigerator instead of fixing the current.
WASHER GE GFW450SPMDG Arrived on site customer complaint was unit will not go through a cycle found The inside tub was extremely loose need the tub job and the motor what is not doing his job as turning the tub Need to technicians to down stack the washer; ordrng 1 2TECHS and 1 WH08X10054 (tub seal) and 1 WH20X27942 (drive motor asm) and 1 WH45X10096 (rear tub asm)
WASHER MAYTAG MVWB835DW1 "Arrived onsite mod customer complaint of top load washer making noises when agitating m. Upon inspections, found washplate bolt loose. Used blue loctite to secure bolt to gearcase. Reassembled and ran test 052. Unit completed successfully. All water connections were dry attime of service."
MICROWAVE WHIRLPOOL WMH76719CS3 Arrived on site checked microwave a part found it had a blown fuse replaced part ran unit with a mug of water in the microwave everything work great customer was happy
WASHER MAYTAG MVWC415EW1 Arrived onsite for customer complaint of top load washer not spinning clothes out. Tested unit and found wash basket free spinning. Found hub stopped. Removed and replaced hub assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
WASHER MAYTAG MVWC565FW1
MICROWAVE GE PVM9005SJ3SS "Arrived on site to diagnose microwave coming on as soon as door is closed. Found door is shorted, main board is shorted and also interlock switches. Door is psp and switch and interlock not pulling up on parts diagram.; ordrng 1 RESEARCH125ONPARTSDIAGRAM (INTERLOCK) and 1 RESEARCH129ONPARTSDIAGRAM (SWITCH) and 1 WB03X10348 (microwave lever swit) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch) and 1 WB56X26201 (microwave control pa) and 1 WB56X30488 (stainless door with)"
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite to install new icemaker fill tube to french door refrigerator from prior visit’s diagnosis. Removed and replaced icemaker fill tube. Cleared out block of ice in fill cup of ice maker. Reassembled. Observed icemaker fill. No water leaks found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived onsite for customer complaint of french door refrigerator still leaking water. When arrived, observed icemaker harvest. Found icemaker fill tube spraying water. Also found icemaker not harvesting. Ordering icemaker and icemaker fill tube. Water supply turned off at this time.; ordrng 1 67006317 (tube-water) and 1 W10882923 (icemaker)"
REFRIGERATOR WHIRLPOOL WRX735SDBM Arrived onsite for customer complaint of french door refrigerator leaking from bottom. Customer found water on floor when returned from vacation. Inspected unit and did I found ice all clumped on in bin. Advised customer as power outage may have happened and unit was off for a period of time. Turned water supply on. Found no leaks coming from any water connections. No other issues found. All water connections were dry at time of service.
DRYER WHIRLPOOL WED8500DC1 "Arrived onsite for customer complaint of dryer keeps restarting after cycle complete. Tested unit and found UI flashing on and off. Found UI shorted. P&L are as follows; W11158485 (UI panel) Removed and replaced UI panel assembly. Reassembled and tested. Unit now works as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service."
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to diagnose the fridge leaking water. Found the drain plugged and hasn’t been updated. Replaced drain, verified operation and verified no water leaks at time of svc call."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to diagnose dispenser leaking. I found that a single drip of water will come out from dispenser every couple minutes. . Water has bubbles causing a slow drip but from dispenser. . Verified no water leaks at time of svc call.