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for Hewitt, TX
Sania - Hewitt, TX
He provided great service and he has an awesome personality.
David - Hewitt, TX
Great fixed the problem Quick professional clean caring
Knowledgeable, Efficient, Polite Technician
Shirley - Hewitt, TX
Richard - Hewitt, TX
Real professional and diagnosed the problem very quick. Great job. Didn’t take much time to fix it. very satisfied
Mark - Hewitt, TX
Kimberly - Hewitt, TX
Debra - Hewitt, TX
Very helpful and knowledgeable.
Dewayne - Hewitt, TX
Excellent service call
Good Warranty Service
Leon - Hewitt, TX
Quick and expert service
Jose - Hewitt, TX
Quick, Professional Service
Derosier - Hewitt, TX
Mike did a wonderful job fixing the problem with our oven. He quickly diagnosed and repaired the issue, while being friendly and informative. I appreciate the great communication via text and emails about appointment and arriving times.
Gill - Hewitt, TX
Mike was very respectful and polite. He asked before just setting his work bag on my counter tops. He introduced himself to me before entering into my house. He was very knowledgeable about what he was doing.
Service was great
George - Hewitt, TX
Linda - Hewitt, TX
Very thorough and on time
Dorothy - Hewitt, TX
Very knowledgeable. Explained everything in common language. Very nice and polite
Leon - Hewitt, TX
The technician was very nice and very knowledgeable tyvm for sending Mr.Gomez .....
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that is leaking from behind the unit. Inspected unit and work area. Placed unit and a water dispenser and found water turned off to the unit. Turned on water to the unit and water began to flow and drip from the water valve. Removed water valve and checked connections. Found water leaking from a crack on the valve. Replaced valve and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Inspected unit and work area. Replaced evaporator fan and tested unit. Unit began to develop a decent frost pattern and evaporator fan kicked on. Unit was cooling and was working as designed. Call complete."
DISHWASHER MAYTAG MDB7749SBB2 "Arrived on site for dishwasher that was activating the control lock after touching any button. Inspected unit and work area. Customer advised that the control panel I’ve been doing some funny things with the lights on the control.Replaced control panel and placed unit in service diagnostics . Found a F2 E1 (UI stuck key), F6 E4 (float switch open), F10 E1 (dispenser electrical problem), and F5 E2 (door stuck closed) error codes. Ran unit through an auto tested unit worked as designed. Found drain hose going directly uphill to the garbage disposal and advised customer to fix his drain hose seating to prevent a siphoning condition.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator that’s not calling in either fridge or freezer section. Inspected unit and work area. Customer had unplug the unit for 12 hours prior to arrival and only have the unit plugged in for 24 hours prior to that. Ran unit through diagnostics and found evaporator fan not running even when the evaporator fan was turned on. Ordering evaporator fan and will return; ordrng 1 WP2315549 (evap fan motor)
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for washing machine that had an LF code. Inspected unit and work area. Placed an in-service diagnostics and found an F8 E1 (low/no fill), F0E3 (overload), and F0 E5 (unbalanced load) error codes. Ran the unit through a manual fill test and both valves operated as designed. Ran unit through an auto testing unit ran as designed. Customer advised that the issue was intermittent and that it would start fine but halfway through the cycle at times it would show up with that LF code. Replaced control and housing and tested unit. Unit is working as designed. Call complete."
WASHER MAYTAG MVWB765FW3 Bread on site for washer that is making a whirring sound. Inspected unit and work area. Placed unit in service diagnostics and found a F2 E1 (User interface stick key) error code. Placed unit in an auto test and unit was making a loud buzz/stripping noise and not draining properly. Replaced drain pump and tested unit. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher that was not closing properly and gasket was falling out. Inspected unit and work area. Customer also advise the dishwasher door would not come down all the way. Replace gasket due to small tear in gasket and pull the dishwasher out. Found the insulation on the left side was causing restriction for the door to open fully. Readjusted the insulation and tested unit. Unit is working as designed. Call complete.
RANGE MAYTAG MER6600FZ2 Arrived onsite for range that won’t heat. Inspected unit and work area. Tested stovetop burners and found them heating properly. Tested voltage at the wall and found proper voltage. Removed terminal block cover and found power cord burned and terminal block blown up at the connector for the L2 connectors. She bought a new cord and replaced it. Tested unit and unit is working as designed. Call complete.
DISHWASHER MAYTAG MDB4949SDZ0 Arrived onnsite and found gasket falling out of place. Corrected and advised customer on repair and on use and car.e all checks good.
WASHER MAYTAG MVWB865GW0 Arrived onsite and found unit operating with failed valves. Replaced housing. Unit is now operating as designed. Advised customer on repair.
RANGE WHIRLPOOL MES8800FZ2 "Arrived onsite and found unit display to be slightly crooked. Repaired by making slight adjustment and informed customer accordingly, all checks good. No parts needed."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered parts.Disassembled and removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator that is still turning itself off intermittently. Inspected unit and work area. Tested unit for freezer evaporator fan, refrigerator compartment evaporator fan, and icemaker fan. All tests worked as designed and did not shut off the refrigerator. I called Techline and spoke to Kevin SR# 7727676532. He advised that the only other issue that he could see happening is with the deli drawer harness and/or the deli drawer control. He advised to replace both and see if that fixes the issue. ; ordrng 1 W10758049 (cntrl-elec) and 1 W11094466 (valve) and 1 W11170612 (harns-wire)"
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for a washer that was pulling in warm water during the cold water cycle. Inspected unit and work area. Removed hoses from the back and tested water temperatures. Found hoses were swapped and cold water valve was getting hot water and the hot water valve was getting cold water. Swapped hoses and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site is intermittently turning off. Inspected unit and work area please customer states that the unit is turning off by itself Multiple times each day. Placed in service diagnostics and found evaporator fan in the freezer compartment not running properly in the freezer thermistor intermittently bouncing between passing and saying it was open.I called tech line and spoke to Bruce SR# 7727376111. Do you advised that the evaporator motor fan was causing the unit to draw incoming DC voltage and was intermittently shutting off the unit. Replaced evaporator motor and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for refrigerator that is intermittently turning off. Inspected unit and work area. Found unit plugged into a power strip on the Kit hen GFCI breaker. Tested unit in several fan tests for freezer, refrigerator, and ice box. Found all to be good. I checked voltage at the supply control and found proper voltage. I replaced the supply control and called Techline and spoke to Austin SR # 7727376111. He had me run through an ice harvest, damper control test, and run through fan tests again. He found no issues with the unit from the DC side causing the problem. He advised me to have the customer put the unit on its own designated regular outlet (non GFCI) and to call back if further problems persist. Call complete."
MICROWAVE WHIRLPOOL WMH31017HW3 "Arrived on site for microwave that is making a rattling sound. Inspected unit and work area. Was unable to replicate the issue immediately so I tried to remove the microwave from the cabinet. When trying to unbolt the mounting screws, I found one of those bolts improperly installed. Found several install issues but was unable to remove the microwave from the cabinet. Customer was given a microwave with venting and she has no vent in place for the air to go. She advised she was told by her home warranty company they would send a ventless microwave. Customer is going to contact the home warranty company to remove the microwave from the cabinet and will contact us back if further repairs needed. Call complete."
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer with an LF code. Inspected unit and work area. Placed unit in service diagnostics and found an F3 E2 (inlet water temperature fault), F0 E4 (Spin limited by water temperature), F0 E3 (overload), and F8 E1 (long/no fill) error codes. Tested unit in a manual test and found cold water valve not pulling in water. Replaced inlet water valve and tested unit. Unit began to work as designed. Call complete."
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived on site and tested operation. Found unit off and no refrigerant in system. Inspected for dye and found valve seal bad in drier and refrigerant has leaked from drier. Installed new drier and charged with 5.5oz 134a. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer compartment door and unit is working as designed. Call completed.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher that is not drying. Inspected unit and work area. Placed unit in service diagnostics mode and found no error codes. Customer stated that she was having water droplets at the top that rained down on her dishes and that the dishes themselves weren’t completely dry. I did notice no rinse aid in the dispenser. Customer stated that she was in fact using the rinse aid. Ran through an auto test and found the unit heating at the end of the cycle. Explained that this was normal operation and gave her some helpful pointers on how to ensure maximum dryness. Call complete.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Arrived on site for refrigerator where the light would not work. Inspected unit and work area. Found light not making proper connection with the socket. Replaced lightbulb with new lightbulb and found it flickering initially until it was snug in the socket. Tested unit several times with opening the door and moving the socket and unit worked as designed. Call complete.
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on ran the unit more than 10 times started every single time cannot find anything wrong working as designed
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site customer complaint was fridge door switch on the right side was broken replaced the part ran the unit everything else working as designed
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site customer complaint was there was a big dent in his fridge when he got it arrived on site pulled a new fridge door in the garage found there was a ding on the door already on the new one need to re-order it; ordrng 1 LW10913113 (dor-fip)
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling. Plugged unit and found compressor barely humming. Found compressor windings faulty. Compressor and sealed system components are covers for 5 years. Ordering compressor to complete repair..; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR CALL) and 1 W10913906 (coupler)
DRYER WHIRLPOOL MEDB855DC4 Arrived to inspect squeaking dryer.Confirmed the complaint and replaced the Repair kit.Reassembled and unit tested as designed with not squeaking noises.Customer satisfied.Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04
DRYER WHIRLPOOL MEDC465HW0 Arrived on site customer complaint was unit was making a loud squeaking noise unit needs a new pulley and maybe rollers; ordrng 1 3397590 (sub 349241t) and 1 691366 (idler pulley)
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site customer complaint was fridge would not cool pull the unit out pull the back off Compressor was very noisy and not cooling need to replace the compressor and the evaporator; ordrng 1 W10635994 (evaporator) and 1 W11025999 (compressor)
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Well don’t say customers complaint was door was not closing properly to shut off the light readjusted the door with the screw mount on the door open and close the door to show the customer everything else work great all Lines are dry
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site customers complaint was unit would not wash thought it was a bad subassembly replace the part ran the unit no leaks all lines are dry
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site customer complaint was it would not wash properly put it in test mode would not actually wash the dishes replace the sump assembly it started leaking down there a little pen holes then one of the hoses need to re-order sump assembly; ordrng 1 W11085683 (pump&motor)
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for customer complaint of upper spray arm broke off. Confirmed issue. Removed and replaced upper sprayarm. Reassembled and tested. Unit now works as designed. No other issues found. All water connections were dry at time of service.
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for customer complaint of top load washer not filling. Found cold water valve stuck closed. Removed and replaced valve,clear error codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."