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Local Reviews
for Harker Heights, TX

Appliance Express Rated 4.8 out of 5 stars based on 15 customer reviews

Map of Harker Heights, TX

Totally professional




Review of Appliance Express

Friendly and professional. To the point.


Map of Harker Heights, TX

Great service




Review of Appliance Express

Great service


Map of Harker Heights, TX

Poor service




Review of Appliance Express

Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.


Map of Harker Heights, TX

Professional




Review of Appliance Express

Excellent and professional service


Map of Harker Heights, TX

We loved our repairman




Review of Appliance Express

Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.


Map of Harker Heights, TX

GREAT SERVICE




Review of Appliance Express

The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.


Map of Harker Heights, TX

Very great service




Review of Appliance Express


Map of Harker Heights, TX

Great Service




Review of Appliance Express

Kept me well informed of appointment. Great service,very friendly


Map of Harker Heights, TX

Great Service!




Review of Appliance Express

Dona was very nice and professional!


Map of Harker Heights, TX

Ivelis




Review of Appliance Express

Good service


Awesome Tech




Review of Appliance Express

Dona is a great tech. Explained the repair and triple checked her work.


Washer machine review




Review of Appliance Express

Tech was very helpful and detail.


Nikki




Review of Appliance Express

Great service! Mike was very professional and took the time to answer all of my questions.


Excellent customer service




Review of Appliance Express

Very knowledgeable and excellent customer service.


Great service!




Review of Appliance Express

Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.


Al R.

Al R.

OVEN WHIRLPOOL WEE760H0DS0 "Arrived to inspect oven F1E0 . Verified code and logged in to service Matters and unplugged the unit and waited 1 min, plugged the unit back in and unit operated as designed.Customer advised there was a recent power outage in her area.Unit now operates as designed and heats.JOB COMPLETE"

Near Vineyard Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of “AF” error on dryer. Confirmed issue. Found dryer vent crushed causing poor air flow. Advised to use new dryer hose. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Chardonnay Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER GE DCVH680EJ1MR Arrived to install previously ordered part. Removed and replaced the control.Reassembled the unit and tested the unit and unit tested as designed.JOB COMPLETE.

Near Cagle Ln, Harker Heights, TX 76548
Joel G.

Joel G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose the fridge having damage to the freezer door. Found and electrical connector coming out from door and wire protector broken. Water line is severely kinked and entire frz door needs replaced. Found no water leaks at time of svc call.; ordrng 1 LW11037733AUTHO (dor-fip SS )"

Near W Running Wolf Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER GE DCVH680EJ1MR Arrived to inspect dryer cutting off after 5 minutes of operation.Confirmed the complaint and attempted to start the unit again and dryer would not start again.Unit will need a control and motor and AUTHORIZATION or the parts.Office to reschedule after authorization and parts ordering.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 WE17X23463 (KIT MOTOR AND PULLEY WIT) and 1 WE4M488 (MAIN POWER BOARD ASSEMBLY ELECT)

Near Cagle Ln, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer door not closing properly.Confirmed the complaint and installed a door catch.Unit now operates as designed.No lint observed at the time of service.JOB COMPLETE

Near Stone Creek Dr, Harker Heights, TX 76548
Al R.

Al R.

RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect damaged panel. Confirmed the complaint and removed and replaced it.Reassembled and customer satisfied.JOB COMPLETE.

Near Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site spoke with customer customer advised that they canceled the call through whirlpool. No work performed

Near Blue Heron Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 "Arrived onsite to install new heater to SxS refrigerator from prior visit’s diagnosis. Steamed all ice from drain tube, removed and replaced heater. Reassembled and tested unit. Unit now defrosts as intended. No other issues found. All water connections were dry at time of service."

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator leaking water and nit cooling properly. Removed evaporator cover and tested heater. Found no continuity. Unit will need new heater. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WP2323198 (heater)

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of slight frost on freezer door. Found small gap on RH side of door gasket. Used heatgun to reform gasket. Door seals now sits well to cabinet. Used sealant around cabinet wrapper and liner. No other issues found. All water connections were dry at time of service.

Near Merlin Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED5000DW2 Arrived to inspect unit not drying clothes. Removed the back palen and removed clogs of lint from the ventilation by the blower. Reassembled the unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE

Near Tepee Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW8740DW0 "Arrived onsite for customer complaint of front load washer continuously draining and won’t stop. Removed front panel and found extensive build up in drain trap. Removed all obstructions and reassembled. Found error code F9E1 (Long Drain). Cleared error codes and did manual test cycle. Unit fills,washes,drain and spins as intended. All water connections were dry at time of service."

Near S Ann Blvd, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of 5 door refrigerator making loud humming noises. When arrived,found noises have dissipated. Advised customer to make sure door are closed all the away to not allow warm air to enter. No other issues found. All water connections were dry at time of service."

Near Mustang Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer making loud grinding noise when spinning. Spun basket and found gearcase bearings warn. Removed and replaced gearcase,cam assembly and actuator. Reassembled. Calibrated unit. Found now motor barely moving basket. Found basket armatures warn. Ordering motor and capacitor. R/S for Thursday 2/21. All water connections were dry at time of service.; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR )"

Near Red Cloud Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not cooling properly in RC section. When arrived found u it was cooling properly. I confirmed air flow and condenser fan movement. All work as intended. No other issues found. All water connections were dry at time of service.

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer starting. Removed power cover and found wiring miswired. Properly installed wiring. Flipped breaker on. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.

Near Bonnie Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MHW4300DW0 "Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F8E3 (Water Inlet), and F9E1 (Long Drain). Removed front panel and inspected drain trap. Found items in drain trap. Clear trap and reassembled. Ran test cycle. U it now fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."

Near Pioneer Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MED3100DW0 Arrived onsite for customer complaint of dryer taking too long to heat. Ran test cycle and found no air coming outside vent. Advised customer to have venting cleaned out. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Pioneer Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDB765FC0 "Arrived to inspect unit not operating. Removed panel and checked the continuity on all internal parts, checked voltage at the unit and checked door switch. Checked UI and found unit wasn’t responding to customers touch. INSTRUCTED customer on proper operation of machine and unit worked as designed. Customer now understands how to use unit.JOB COMPLETE."

Near Sundance Dr, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL MER6755AAW Arrived to inspect range had fire in lower. Removed and replaced the both top and bottom elements. Unit tested as designed.JOB COMPLETE

Near Fullview Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFE550S0HZ0 Arrived onsite for customer complaint of freestanding range LF element not coming on. Removed back panel and found LF infinite switch shorted. Removed and replaced switch. Reassembled and tested. LF element work as intended. No other issues found.

Near Hopi Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 Arrived to inspect unit not shutting off after drying. I confirmed the complaint and removed the upper panel to the timer and saw it was not seated into the connection. I corrected the issue and tested the unit. Unit tested as designed.JOB COMPLETE

Near Crowfoot Dr, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived to inspect dishwasher leaking. Confirmed the complaint and removed and replaced the pump and motor. Reassembled the unit and the unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE

Near Yucca Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite to remove and replace icemaker from prior visit’s diagnosis. Removed and replaced faulty icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Shawnee Trail, Harker Heights, TX 76548
Steve C.

Steve C.

DISHWASHER WHIRLPOOL DU890SWKU0 Arrived on site to replace the cap and latch dispenser per previous tech. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Pontiac Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL DU890SWKU0 Arrived onsite for customer complaint of dishwasher dispenser not opening and rinse cap missing. Tested dispenser and found latch will not open soap dispenser. Also found rinse aid cap missing causing rinse to spill in tub. Ordering dispenser latch and rinse aid cap. R/S Monday 1/21. All water connections were dry at time of service.; ordrng 1 676413 (latch det.disp) and 1 WP3378134 (cap)

Near Pontiac Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF736SDAW14 Arrived to inspect filter Not coming from the unit. Confirmed the complaint and changed out filter for customer.JOB COMPLETE

Near Moccasin Dr, Harker Heights, TX 76548
Al R.

Al R.

WASHER WHIRLPOOL MVWB835DC3 Arrived to inspect washer grinding. Confirmed the complaint and changed the gear case. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE

Near E Iowa Dr, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived to inspect unit fan motor not working properly. Confirmed the complaint and removed and replaced the fan motor. Reassembled the unit and unit tested as designed.JOB COMPLETE

Near Green Meadows Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found both sections cooling as intended. Found icemaker stuck mid harvest. Unit will need new icemaker to complete repair. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 2198597 (icemaker assy) and 1 CNOTE (NEEDS AUTHO)

Near Shawnee Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED92HEFW1 Arrived to install previously ordered parts. I removed and replaced the electronic control. Reassembled the unit and the unit tested as designed.

Near Tanner Ln, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB850YG1 "Arrived to inspect washer making a grinding noise. Confirmed the complaint and attempted to change out the bearing kit, but the inner tub need to be replaced as well. I Ordered SHAFT ASM - TUB AND BEAR W10381078. OFFICE CS TO FOLLOW UP WITH WHIRLPOOL ON THE TUB WARRANTY INFORMATION.. I WILL RETURN WITH THE BEARING KIT AND TOOL ON NEXT VISIT.Needs more work; ordrng 1 W10381078 (SHAFT ASM - TUB AND BEAR)"

Near Winter Sun Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit not working. Confirmed the complaint and attempted to start the unit. I removed and replaced the PTS, fuse and timer. Tested the unit and unit tested as as designed. No lint observed at the time of service.250/125/125 VOLTS JOB COMPLETE"

Near Pima Trail, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect top rack falling off. Used adjuster kit to repair the unit. All water lines were dry at the time of service JOB COMPLETE

Near Old World Drive, Harker Heights, TX 76548