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Local Reviews
for Harker Heights, TX

Appliance Express Rated 4.7 out of 5 stars based on 22 customer reviews

Map of Harker Heights, TX

Rick




Review of Appliance Express

Awesome Tech


Map of Harker Heights, TX

AC




Review of Appliance Express

Great service!


Map of Harker Heights, TX

Professional




Review of Appliance Express

Did a good job


Map of Harker Heights, TX

Great service, "Yes"!




Review of Appliance Express

Very knowledgeable and polite. Excellent representative.


Map of Harker Heights, TX

Quoted on price and charged another




Review of Appliance Express

Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.


Map of Harker Heights, TX

Mr Z




Review of Appliance Express

Awesome tect with Al


Map of Harker Heights, TX

Excellent customer service




Review of Appliance Express


Map of Harker Heights, TX

Totally professional




Review of Appliance Express

Friendly and professional. To the point.


Map of Harker Heights, TX

Great service




Review of Appliance Express

Great service


Map of Harker Heights, TX

Poor service




Review of Appliance Express

Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.


Professional




Review of Appliance Express

Excellent and professional service


We loved our repairman




Review of Appliance Express

Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.


GREAT SERVICE




Review of Appliance Express

The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.


Very great service




Review of Appliance Express


Great Service




Review of Appliance Express

Kept me well informed of appointment. Great service,very friendly


Great Service!




Review of Appliance Express

Dona was very nice and professional!


Ivelis




Review of Appliance Express

Good service


Awesome Tech




Review of Appliance Express

Dona is a great tech. Explained the repair and triple checked her work.


Washer machine review




Review of Appliance Express

Tech was very helpful and detail.


Nikki




Review of Appliance Express

Great service! Mike was very professional and took the time to answer all of my questions.


Excellent customer service




Review of Appliance Express

Very knowledgeable and excellent customer service.


Great service!




Review of Appliance Express

Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.


Al R.

Al R.

WASHER MAYTAG MVWB955FW0 Arrived to inspect washer not draining.Confirmed the complaint and quoted customer for cost of repairs.She approved the repair.I removed and replaced the drain pump.Reassembled and unit tested as designed.All water lines were dry at the time of service.

Near Wolverine Trail, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Called Whirlpool tech and spoke DAVID (SR #7726125431Described the situation.David confirmed the temperatures are designed to fluctuate when defrost mode and when door is opened.I explained to the customer about the NATURAL sounds the unit makes when defrosting, cooling and compressor noises.Customer using a thermometer to inspect temperatures.Unit works as designed.No issues observed at the time of service Job complete"

Near Redwood Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

COOKTOP KITCHENAID KICU509XSS00 Arrived onsite to install new module and UI to induction cooktop. Removed and replaced all parts. Reassembled and programmed unit. Tested unit. Unit now works as designed. No other issues found.

Near Old Oak Rd, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MVWB835DW4 "Arrived onsite for customer complaint of top load washer not releasing oxi. After inspection,found oxi feature was not pressed after calibration. Advised of findings. Tested oxi valve. Unit works as designed. No other issues found. All water connections were dry at time of service."

Near Pomegranate Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 Arrived onsite to install new control and element to dryer from prior visit’s diagnosis. Removed and replaced both element and control. Reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Riata Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER WHIRLPOOL MEDC300BW0

Near Doc Whitten Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

COOKTOP KITCHENAID KCES950HBL00 Arrived onsite to confirm cooktop is under recall.

Near Manganite Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFE505W0HW1 Arrived onsite for customer complaint of RF element shorted. Removed cooktop glass and confirmed issue. Removed and replaced replaced both RF element and infinite switch. Reassembled and tested. All elements now work as designed. No other issues found.

Near Ute Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of icemaker not making ice on French door refrigerator. Removed ice bin and found nail arm jammed. Was able to correct issue. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Lark Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

COOKTOP KITCHENAID KICU509XSS Arrived onsite for customer complaint of induction cooktop getting F47 and not coming on. Removed cooktop glass and removed elements. Found module assembly shorted on RH side. Unit will need new module assembly and return with display and RR element. OF to R/S once authorization is given. ; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W10857232 (module)

Near Old Oak Rd, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite for customer complaint of UI not responding on French door refrigerator. Inspected harness at molex connection and found UI would come off and on. Found broken wire inside door. Ordering LH door to complete repair.All water connections were dry at time of service.; ordrng 1 W11307265 (dor-fip LH SS)

Near Jubilation Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for customer complaint of lid lock keeps clicking. Confirmed issue. Removed and replaced lid lock assembly. Reassembled,cleared error codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."

Near Indian Trail, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH32517AS "Arrived to inspect microwave sparking issues.Ran 2 minute cup test and unit heated.Noticed the unit had 3-4 spots where the paint had rubbed off, causing unit to spark.Noticed the paint issue were directly related to the roller wheels being defective.I painted the areas and customer will purchase a new roller for the turntable.Job complete"

Near Olive Ln, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect wall oven not responding to touch commands.Verified complaint and removed and replaced the the console.Reassembled and unit tested as designed.Job complete Customer satisfied

Near Fall Creek Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 "Arrived onsite to install new motor and closer wheel on dryer from prior visit’s diagnosis. Removed and replaced both parts, reassembled and tested. Dryer still receiving L2 error. Checked cutoff and found continuity. Upon inspection of heating element, found broken wire. Unit will now need element. R/S for 9/27. Unit unplugged at this time.; ordrng 1 WP3387747 (element)"

Near Riata Cir, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB835DW4 Arrived to inspect washer not advancing.Ran diagnostics test mode and discovered a stuck UI error code.Recalibrated the unit and allowed the customer to select the selections she was have issues with and unit tested as designed.Problem fixed.All water lines were dry at the time of service.Job complete

Near Pomegranate Dr, Harker Heights, TX 76548
Al R.

Al R.

RANGE WHIRLPOOL WFE515S0EB1 Arrived to inspect glass on range damaged.Confirmed the complaint and removed and replaced both inner and outer glass.Reassembled and unit operates as designed.Job complete.

Near Vintage Way, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to inspect dispenser issues.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.

Near Vintage Way, Harker Heights, TX 76548
Al R.

Al R.

COOKTOP KITCHENAID KICU509XSS "Arrived to inspect induction cooktop with F47 error.Confirmed the complaint and attempted service, but couldn’t complete the repair

Near Old Oak Rd, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived to inspect UI not working.Confirmed the complaint and removed and replaced both UI and main control.Programmed the unit and unit tested as designed.All water lines were dry at the time of service.Job complete.

Near Jubilation Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onside for customer complaint of LED lights in RC and FC not illuminating. Found FC LED shorted. Removed and replaced LED in FC section. Reassembled. All lights now work as intended. No other issues found. All water connections were dry at time of service.

Near Pin Oak Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite to install new ice bin along with LH/RH tracks from prior visit’s diagnosis. Removed and replaced all parts. Reassembled. Ice bin now sits well to new tracks. No other issues found. All water connections were dry at time of service.

Near Olive Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for customer complaint of SxS refrigerator ice container not dispensing ice. Found spinner on ice container broken. Also found ice container not seating well on tracks. Ordering ice container and LH/RH slides for container. All water connections were dry at time of service.; ordrng 1 W10845583 (track) and 1 W10845585 (track) and 1 WPW10558423 (ice-contnr)

Near Olive Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of dryer not heating properly. Ran diagnostics and found error F4E4 (L2 Error). Removed and replaced ACU. Tested and immediately threw L2 error. Found control faulty. .; ordrng 1 W10824899 (motor-drve) and 1 W11158453 (cntrl-elec) and 1 WP697772 (blower wheel)

Near Riata Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite to install her filter housing and reservoir to SxS refrigerator from prior visit’s diagnosis. Removed and replaced both parts, reassembled and tested. Unit continues to still dribble water after dispensing. Ordering both valves. ; ordrng 1 WPW10238100 (valve-inlt) and 1 WPW10341320 (valve-inlt dual)"

Near E Ruby Rd, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER LG WM3670HWA "Arrived onsite to remove and replace control board. Removed board,reassembled and tested. Unit now works as designed. All water connections were dry at time of service."

Near Red Oak Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL ED5PVEXWS06 Arrived to fix previous repair.Unit now works as designed Job complete

Near Jackson Dr, Harker Heights, TX 76548
Al R.

Al R.

RANGE KENMORE 911.6327189 "Arrived to inspect range not heating on surface burners.Confirmed the complaint and lifter the top cover and photographed the badly burned and damaged harness.The control is also needed.The unit will require surface burners, recepticals 4 ordrng 2 WB30X253 (RANGE SURFACE ELEMENTS )s and 2 WB30X254 (6” BURNERS)s and 1 WB36T10039 (CONTROL PANEL

Near Dakota Trce, Harker Heights, TX 76548
Arthur B.

Arthur B.

MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived onsite for customer complaint of OTR microwave burnt light socket. Confirmed issues. Removed and replaced housing. Tested with customer provided bulb. Bulb works as designed. No other issues found.

Near Vintage Way, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived back to the residence to reposition the fill tube in the freezer ice maker.Reassembled the unit and the unit began operating as designed Job complete

Near Redwood Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived onsite for venthood fan not staying on. Found motor armatures faulty. Removed and replaced motor and fan switch. Reassembled and tested. Unit now works as designed. No other issues found.

Near Fall Creek Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for customer complaint of SxS refrigerator leaking water after dispensing water. Removed unit cover and tested valves. Solenoid opens/closes as designed. Removed water filter and found issues remains. All water connections were dry at time of service.; ordrng 1 WPW10366790 (reservoir) and 1 WPW10394053 (housing)

Near E Ruby Rd, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived to install previously ordered parts.Removed and replaced the defrost heater, harness and UI

Near Redwood Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer issues.Discovered the issues are actually with the house ventilation system.Unit operates as designed.No lint observed at the time of service.

Near Canoe Dr, Harker Heights, TX 76548
Al R.

Al R.

WASHER LG WM3670HWA Customers friend answered the door and advised he was there at the residence because customer had to go out of town for an emergency.He called customer and customer no longer needed the repair.I did not enter the residence or collect any money.Job complete

Near Red Oak Dr, Harker Heights, TX 76548