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for Harker Heights, TX
Timelines and service
Erik - Harker Heights, TX
Great customer service!
Kelsey - Harker Heights, TX
Molly - Harker Heights, TX
Lynn - Harker Heights, TX
Tyler is by far the most efficient and knowledgeable technician that has entered our home for this specific repair!
Great job, timely and very efficient
Dawn - Harker Heights, TX
Outstanding and rapid repairs
Was quick to resolve
Hector - Harker Heights, TX
Tech rep was very informative and knowledgeable about the issue
Susan - Harker Heights, TX
Brian - Harker Heights, TX
Tyler is great. Appliance Express is great.
Icilda - Harker Heights, TX
I totally enjoy this experience. The technician was very professional and please. He had shoe protection and mask. I would definitely recommend this company
Anithia - Harker Heights, TX
Great service, very respectful, knowledgeable and prepared tech. Had repair part and was able to fix my oven on the spot.
Janis - Harker Heights, TX
Eric - Harker Heights, TX
Once again I had a great experience with Tyler. Real professional.
Eric - Harker Heights, TX
Technician was awesome and taught me a bunch. He did tell me I could have more issues and I do. Still no ice being made. Really wish they would follow up with a phone call but this is all you get.
Xiomara - Harker Heights, TX
Job was done quickly
William - Harker Heights, TX
Crystal - Harker Heights, TX
Jonathan was very polite, professional and knowledgeable. He explained the problem and efficiently fixed the issue. We are pleased with his service.
Richard - Harker Heights, TX
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Marshalette - Harker Heights, TX
He was great and a knowledgeable
Robert - Harker Heights, TX
Matthew - Harker Heights, TX
Awesome Job. Fast response even on warranty repair. Friendly service.
Matthew - Harker Heights, TX
Process takes a bit of time to get done, but during the COVID-19 time they were still working to take care of customers and being careful and protecting themselves and us while working.
David - Harker Heights, TX
One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.
Outstanding service on our Freezer
George - Harker Heights, TX
Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent
MICROWAVE GE JVM1540DP1BB Arrived on site for microwave not functioning correctly or turning on. Upon arrival I found power supplied from outlet. I was able to pinpoint the issue to a burnt wire around cavity thermostat. I repair damaged wiring and was able to reassemble the unit and test unit to verify that its now heating as designed with no power failures or errors. Call complete
WASHER WHIRLPOOL WFW9050XW00 Arrived on site and inspected front load washer leaking.Confirmed the complaint and found the valve from the cold water valve at the wall was leaking and landlord also had an after market drain hose on the back of the unit that was causing an even bigger leak when the unit is draining.Tenant witnessed all leaks.Im ordering the drain hose from the back of the unit to the drain standpipe.Landlord will need a plumber to fix the leaking from the cold valve.Needs more work ; ordrng 1 WP8181737 (Outer drain hose (back to wall))
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected leaking washer.Started a deep water wash load and found the leaks were coming from the W11172234 housing valve.Ordering the housing.Office to schedule return services due to part availability.Needs more work.Left the unit unplugged ; ordrng 1 W11172234 (Housing)
OVEN WHIRLPOOL RBD305PDS15 "Arrived on site and inspected double wall oven not powering on after recent weather storms.Unit was locked also.Used a placard to gain access to the unit, cycled the power at the breaker box and unit powered on and tested as designed.Customers satisfied Job complete No parts needed."
RANGE WHIRLPOOL JGBS80DEM1BB "Arrived on site to install previously ordered parts.Removed and replaced the bake igniter, control, overlay,center burner cap.Reassembled and unit tested as designed to customers satisfaction.Job complete"
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for microwave needing previously diagnosed main control and bulb. I was able to install needed parts and reassembled and tested unit to verify all lights and other functions on unit are working as designed call complete
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer making an awful noise.Confirmed the complaint and found the gear-case is causing the screeching noises.R&R the gear case.Reassembled and calibrated the unit.Customer satisfied Job complete
REFRIGERATOR WHIRLPOOL ED5FHEXNT00 Arrived on site and inspected refrigerator grinding noises.Confirmed the complaint and found the condenser motor shaft was defective causing the malfunction and noises.R&R and unit began operating as designed to customers satisfaction.Job complete
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a screeching noise and go to the customer. But arrival I ran a diagnostics check but could not verify any error codes that were stored on the unit customer stated that they were heres a noise during the very beginning of the sensing cycle as well as the end of the wash towards the beginning of the spin cycle upon running a manual diagnostics test I found that the actual waiter was some times having a hard time shifting over into spin mode and calls and resistance on the cam and the gear case I was able to replace the cam assembly as well as the shifter assembly and read some of the unit and verified doing another man or diagnostics test that the unit is no longer squealing and its function as designed.
RANGE AMANA AER6303MFS2 Arrived on site and inspected range F1E0 board failure.Ran diagnostics and found the code was stored.The customer advised the unit doesnt go past 400 degrees.I set the unit at 400 and unit reached 400 without any issues.-SEE ADDED NOTE-Customer was around for diagnostics and observed the unit reach 400 degrees.Job complete
WASHER WHIRLPOOL WTW8000BW0 Arrived on site for washer the customer stated the little latch is broken on. Upon arrival I found that the little latch wasnt broken internally the gears had broken off of the slider that moves in and out of the lid itself to keep it latched down and I was able to replace the new lid lock assembly and Retested unit and verify that everything is functioning as designed with no leaks before during or after repair customer satisfied with results call complete
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected washer with power not starting.Confirmed the complaint and held the cancel button and drain pump turned off.Placed the unit in diagnostics test mode and unit had NO errors.I also Calibrated the unit.Customers cold water valve was defective and she will contact a plumber about the issues.Unit working as designed.Customer satisfied Job complete
REFRIGERATOR ELECTROLUX E23CS78EPS0 "Arrived on site and inspected unit cooling issues.Accessed the compressor and compressor was running, but burning hot to the touch.Condenser motor and evaporator motor were both working.Temperatures were 65 in the freezer and 70 in the refrigerator compartment.It is my belief the unit will require a sealed system repair, sealed system technician, 2 hours, authorization.Will return with all previously ordered parts.Order the compressor, dye drier, access valve AUTHO for repair SS tech and 2 hours Unit was frosted over, customer will need to defrost prior to return services.Waiver signedCondenser and evaporator fan running 65in freezer and 68 in refrigerator ; ordrng 1 5304475104 (Compressor Kit) and 1 5303918284 (Evaporator Kit) and 1 5303305677 (Drier filter) and 1 AUTHO (AUTHO) and 1 SealedSystemTech (2 Hours)"
DRYER MAYTAG MEDC215EW1 Arrived on site and inspected dryer thumping noise.Confirmed the complaint and found the repair kit was defective.R&R it and unit tested as designed.Customer will seek a vent cleaning company for ventilation cleaning so unit will dry on the first load.Customer satisfied Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for refrigerator not cooling. Upon arrival I found the freezer compartment was fully frosted over past the evaporator cover. Upon entering diagnostics and checking the thermistor I found there was a miscommunication between main ui control and thermistor and harness assembly. Informed customer of findings and was able to reschedule repair. Will need to return with a new ui control, thermistor and harness assembly. Evap fan was running while on site as well as compressor and condenser fan. ; ordrng 1 W11203289 (cntrl-elec) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)"
WASHER MAYTAG MVW7232HW0 Arrived on site and inspected newly purchased washer not draining.Service tested the unit and unit tested as designed.Customer is used to the older model units. Unit tested works properly Job complete
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived on site to install previously ordered parts. Removed and replaced the switch and main control.Unit now operating properly.Job completeCustomer satisfied
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site for microwave not heating properly. Upon arrival I found no error codes indicating any hardware or software failures but after this assembly I found that the capacitor and diode had lost functionality and then replace both parts and was able to reassemble and tested unit and verified that everything is now working fully as designed call complete
WASHER MAYTAG MVWX600XW2 Arrived on site for washer needing a full rebuild.
RANGE WHIRLPOOL JGBS80DEM1BB "Arrived on site for range not functioning properly in oven section as well as the top front right burner. Upon arrival I found that over all conditions of unit was not well. The main control ui panel is showing obvious signs of melting and heat damage and exposing the main control to a lot more heat then it can handle. Also found the rest of unit had signs of neglect with grease build up, soot, and corrosion in a lot of areas. Also found the igniter in the oven was receiving a full 120 v but was broken not allowing the oven to turn on and heat. Due to wear and tear on range the unit is still repairable but further issue may arise later in the further due do current state. Most of the sparkers on top were to caked in dried grease and char and the reason for the front right burner wasnt lighting because of a broken sparker as well as a lot of soot build up around office itself. Office to reschedule once availability of parts is known and once ahs is made aw
RANGE FRIGIDAIRE FFEF3003UWB Arrived on site and inspected Frigidaire range not heating properly.Confirmed the complaint and found the wire harness to the bake element was burned and damaged.Used wire harness from call 287316 part# W11501964 to complete repair.Also removed and replaced the failed bake element.Unit now operating properly.Job complete SR in parts notified of parts used.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and inspected microwave light issues.Found the light underneath the unit isnt working pointing directly to the relay on the control panel.Unit will require W10824822 to complete the repair. Office to submit to AHS due to parts availability.Needs more work ; ordrng 1 W10824822 (Control Board)
DISHWASHER WHIRLPOOL W0S51EC0AB01 "Arrived on site and inspected dishwasher not drying dishes.Found the customer had a plastic tub and wasnt purging the hot water before beginning a cycle.Tested the unit and NO errors were discovered.Unit filled, washed, drained and heated as designed.No parts required.Customer satisfied Job complete"
DISHWASHER KITCHENAID KUDK03ITWH2 Arrived to inspect dishwasher issues.Confirmed the model and serial number and found the dispenser was defective.Ran diagnostics test mode and found unit tested ok but will require the WPW10199696 dispenser to complete the repair.Office to reschedule the customer for return service.Needs more work ; ordrng 1 WPW10199696 (dispenser)
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived to inspect dishwasher not filling or washing.Removed and replaced the valve and discovered the pump and motor was also defective and not working.Ordering the pump & motor and will return with the previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work and authorization.; ordrng 1 AUTHORIZATION (PUMP AND MOTOR ) and 1 W10837026 (pump&motor)
RANGE WHIRLPOOL WFE510S0AS0 Arrived to inspect range door issues.Confirmed the complaint and found the active hinge snapped and was causing the door issues.Removed and replaced it.Reassembled and unit tested as designed.Tenant satisfied.Job completed
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer not starting.Confirmed the complaint and found the customer was applying too much pressure and the unit wasnt reading her selection.I attempted successfully several time in front of the customer and she was astounded the unit would start for me.She chose another finger to make her selections with less pressure and it worked properly without delay.Job completed CUSTOMER SATISFIED
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer noises.Confirmed the complaint and found the screw to the cam was loose causing the issues.Corrected the issue and unit tested properly.Customer satisfied.Job completed
DRYER WHIRLPOOL WED9620HBK0 "Arrived to inspect dryer noises and drying issues.Disassembled removed and replaced the cutoff, belt,pulley, pads, rollers (4).Reassembled and unit tested as designed to customers satisfaction.Job completed"
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for refrigerator lights not operating. Upon arrival customer stated they researched and tried replacing the freezer light per online recommendations. Upon further inspection I was able to verify that all door switchs, and controls were supplied with proper voltages, I disassembled both led modules within fresh food section but found the upper cabinets light was turning on although it had poCustomer informed me they need to talk with their spouse before continuing with any repair.
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on site for microwave not heating. Upon further inspection I found at the door both upper and lower had room in the magnetron because it shorted out I ended up replacing all three parts and reassembled and tested unit and verified that everything is now functioning as designed call complete
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that the door Would open during use upon further inspection of the dryer I found the door hinges and springs all in tact and pulling door shut but the latch and catch were holding on to each other well enough for the door to stay shut when cloths would knock against it. I replace the door latch and cats and reassemble the unit and verify that it is now functioning as designed call complete
DRYER GE DVLR223EE0WW Arrived on site for a dryer making a screeching noise according to the customer at random during the cycle. For arrival I disassemble the unit and found that the four glides to whites to greens were starting to wear down and causing the drawn to rub on the plastic mold that the amount to. I was able to verify that the idler pulley as well as bearing on the back of the drum were still intact and functioning as designed and not rubbing so I went ahead and replace the floor glides and retest of the unit and verified that the unit is much quieter than before and customer is very happy with the results the customer did state that they noticed every now and then that the heating would not function as designedAnd will take a little longer sometimes to dry the clothes but when I tested all the hardware the heating element in thermal fuses all checked out fine and unit was heating during test I did inform the customer that this can be due to the fact of the dramas not bein
DISHWASHER FRIGIDAIRE FGHD2433KF1 Arrived on site for dishwasher not turning on according to the customer upon arrival. Upon further inspection I found that the unit was receiving 120 V in the terminal block was intact I didnt verify that the main control was receiving 120 V but I cannot get any power sent from the main control to ui. Oh then went ahead and replaced main control after getting approval and reassembled and tested the unit and was able to verify that you are now functions and the main control is sending power to the rest of the unit they were no leaks before during or after call. Call complete
MICROWAVE GE JVM1660SB005 Arrived onsite and found wave guide damage causing burning smell and failure to heat symptoms. . Switches are also intermittently faulty and will start the fan without a command.