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for Harker Heights, TX
Was quick to resolve
Hector - Harker Heights, TX
Tech rep was very informative and knowledgeable about the issue
Susan - Harker Heights, TX
Brian - Harker Heights, TX
Tyler is great. Appliance Express is great.
Icilda - Harker Heights, TX
I totally enjoy this experience. The technician was very professional and please. He had shoe protection and mask. I would definitely recommend this company
Anithia - Harker Heights, TX
Great service, very respectful, knowledgeable and prepared tech. Had repair part and was able to fix my oven on the spot.
Janis - Harker Heights, TX
Eric - Harker Heights, TX
Once again I had a great experience with Tyler. Real professional.
Eric - Harker Heights, TX
Technician was awesome and taught me a bunch. He did tell me I could have more issues and I do. Still no ice being made. Really wish they would follow up with a phone call but this is all you get.
Xiomara - Harker Heights, TX
Job was done quickly
William - Harker Heights, TX
Crystal - Harker Heights, TX
Jonathan was very polite, professional and knowledgeable. He explained the problem and efficiently fixed the issue. We are pleased with his service.
Richard - Harker Heights, TX
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Marshalette - Harker Heights, TX
He was great and a knowledgeable
Robert - Harker Heights, TX
Matthew - Harker Heights, TX
Awesome Job. Fast response even on warranty repair. Friendly service.
Matthew - Harker Heights, TX
Process takes a bit of time to get done, but during the COVID-19 time they were still working to take care of customers and being careful and protecting themselves and us while working.
David - Harker Heights, TX
One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.
Outstanding service on our Freezer
George - Harker Heights, TX
Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent
MC - Harker Heights, TX
Al Rhoden was a professional in all ways. He quickly diagnosed the problem and fixed it. He even sanitized his work area before leaving! I am sorry that it took 5 days to get an appointment to get the oven fixed.
Benjerman - Harker Heights, TX
Al did a great job,very professional, courteous and well knowledge
Hector - Harker Heights, TX
Diana - Harker Heights, TX
Art - Harker Heights, TX
Very knowledgeable & professional. Answered all of my questions & showed me appliance operating as it should.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range needing previously diagnosed parts. Upon arrival I ran a diagnostic check to see if there any air codes but the customer stated they clear the codes and that prior to arrival they were getting an F5E one error. I then found that the air code was indicating the door latch was having a problem and not being registered as operating after customer use self clean. After installing the door Latch I was able to reassembled the unit and tested I verified that the oven thermostat was only at 1.1 and the thermal overload device as well as bake element and broiler element pass continuity and ohms test as well. At this point I found that the oven would still not turn the light off after the door switch was activated and the control board acted as if certain inputs would not compute. We will need to return with a new control board to finish repairs office to reschedule once the availability of part is known. ; ordrng 1 W11256088 (cntrl-elec)
MICROWAVE GE PVM9179SK2SS "Arrived on site for microwave making a sizzling noise and shut down I would not power back on. Upon arrival I found the 20 amp thermal fuse had blown on the noise filter born and after checking all hardware I found that the micro door switches had stopped functioning correctly when I powered up the unit shut the door it blew the 20 amp fuse. Office will need to reschedule once ability of parts is known; ordrng 1 WB24X829 (switch,door sense) and 2 WB24X830 (sw-monitor)s"
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range needing a previously diagnosed main control. After installing the necessary part I was able to retest the unit and verify that the boiler now does not turn on by itself in the oven is not used and the bake and broil both turn on only when needed and the rest of the unit is functioning as designed. Call complete
DISHWASHER WHIRLPOOL DU915PWPS2 Arrived on site for dishwasher that was flooding whatever and be used. Upon arrival I ran a test cycle and found that the door gasket was no longer ceiling to the door and causing water leak at the bottom right side of the door. I put a new door gasket in and I also raise and remounted the drain hose connected to the disposal because it was allowing backflow from the sink and causing regular sink dish soap to flow back into the dishwasher causing the float switch to be way down then causing it to overfill even more. I cleared out the suds and soap out of the dishwasher and after making all necessary repairs the unit it is functioning as designed call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator leaking water out of the freezer compartment. Upon further inspection of the unit I found that the issue was the drain line had popped out of place and not allow for proper ceiling underneath the fridge and was causing hot air to leak up into the freezer compartment causing the drain line to clog up. I was able to reattach the drain line And probably mounted in place to ensure that it was sealing properly and not allowing hot air to get back up inside the freezer unit is now working as designed. Call complete
DRYER MAYTAG MEDE500VW1 Arrived on site for dryer needing a new previously diagnosed heating element due to the old ones shorting out. After disassembling installing and reassembling the dryer I was able to verify that the new heating element is now turning on and regulating between the desired temps as designed. Call complete
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washer needing a previously diagnosed wash plate. After installing needed part I ran a diagnostic test on the low-speed and high-speed agitation to verify that the unit is now functioning as designed. Call complete.
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to install previously diagnosed harness you are a control and main control. After installing the necessary parts I was able to run a diagnostic test and verify that they are no longer any error codes on the unit was operating. Washer now functions as designed call complete.
RANGE WHIRLPOOL WFE525S0JS0
REFRIGERATOR WHIRLPOOL ED5JHEXTQ00 Arrived on site to diagnose a refrigerator that is making noise. Tested all parts and components and found no failures at time of service. Advised homeowner on findings. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived to a defrosted unit. Removed and replaced previously ordered parts. Reassembled and advised customers to wait approximately 24 hours for unit to reach optimal temperatures. Job complete.Customer satisfied
RANGE WHIRLPOOL WFE524CLBS0 Arrived on site to diagnose a range that is making noise. Found unit not leveled causing frame noise due to fan vibration. Reset unit to proper position and found no noise after fix. All is working properly at this time.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived to install previously ordered parts. Went to install the thermistor and was met with a massive ice buildup on the Styrofoam evaporator cover, that wouldnt allow me to access the evaporator even steaming the food section wouldnt help. Had customer read and sign the defrost waiver and defrost the unit so repair can be completed. Call office and spoke with CW about issue.Office to reschedule the next appointment ; O-emld tckt"
DRYER MAYTAG MEDE500VW1 "Arrived onsite and found unit element shorted, returning with element to repair. Advised on repair plan. ; ordrng 1 WP8544771 (ELEMENT)"
WASHER WHIRLPOOL MVWX655DW0 Arrived onsite and found stripped washplate causing poor washing. Ordering washplate to repair. Advised customer on repair option ; ordrng 1 W10902814 (WASHPLATE)
MICROWAVE GE JVM6175SK1SS "Arrived onsite to install previously ordered parts. Removed and replaced the the magnetron, capacitor, diode, fuse and all switches. Even covered the rusted mark inside the unit and unit still didnt heat. Found the main harness is damaged from the The previous lightning storm inside the unit and also found several burn marks behind the waveguide.
REFRIGERATOR FRIGIDAIRE LGHC2342LFO Refrigerator making loud noise. Upon arrival I verified that the compressor and condenser fan were working as they should and did not notice anything odd whatsoever regarding noise or a loud vibrations. In the freezer section however I did immediately find a water trail of ice leading all the way up to the fill tube going into the icemaker and found that the icemaker had been getting continuous water from the water valve because the water inlet valve is not sealing all the way shut down a lot of water to escape to the icemaker and freeze over which then led to water pouring down the back of the freezer and making contact with the freezer fan motor and freezing around it and causing the noise of the customers hearing.
RANGE WHIRLPOOL RF368LXKQ1 Arrived on site for range that would not turn off in the oven section and was also turning on by a tone. Upon arrival I found the oven was unplugged and I ended up running a continuity and ohms resistant test on all the heating hardware such as bake element broil element and thermostat etc. All hardware came back passing then plug the oven back in after assembly and found that the main control was broken and sending continuous power to the broil element even though it had not been activated by touch activation. We will need to return with a new main control in order to repair the issue Id left the range unplugged upon completion of diagnosis so therefore nothing else on the range will become damaged from the current issue with having office to reschedule due to parts being out of stock.; ordrng 1 WP6610457 (cntrl-elec)
DISHWASHER FRIGIDAIRE FBD2400KW9B Arrived on site for dishwasher that was not draining. Upon arrival I found that the drain line was clogged from backflow from the disposal repossessed of the drain line and cleared out the blockage from the drain line and was able to retest everything out exactly as designed. Call complete
REFRIGERATOR ELECTROLUX FRT17L3FW1 Arrived on site for not working properly upon arrival customer stated that the fridge had been working for the past 24 hours with no problems and that she had found when she moved in the fridge is plugged into a GFCI outlet in that 24 hours prior to visit she had found the outlet was tripped and after resetting it was able to get the fridge up and running upon arrival I found the temperatures were at desired levels in both the freezer in the fridge and the compressor condenser fan as well as evaporator fan were all working in conjunction with one another. I did verify that there was a non-GFCI outlet behind the fridge and plugged in the fridge power cord into the non-GFCI outlet and inform customer to let us know if anything new were to arise with this moment everything is working as designed call complete
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found our C evaporator having defrost failure due to miscommunication between thermistor and controls. Thermistor, user interface, and main control will all need to be replaced to complete repair. Office will need to have repairs authorized.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 CLONLY (CL ONLY ) and 1 W10316760 (thermistor) and 1 W11172798 (cntrl-elec) and 1 W11340158 (UI)"
RANGE FRIGIDAIRE FEFLMC55GCA Arrived on site for range that was not allowing the upper oven to turn on at all and was giving an F 30 Error code. Upon arrival I ran a diagnostic check but couldnt get any other errors to show up I then checked the omer existence of the oven sensor that was being indicated as faulty by the diagnostic check but found that it was roaming at 1.12 ohms which is a safe range for the oven since itll be up by then did a factory reset on the oven and was able to clear the code and found the oven is not functioning as designed and preheating to 350 as needed I informed the customer that if this issue were to happen again we would need to order the main control as well as the oven thermostat sensor but as of now they can go ahead and use the oven when they need. Call complete
MICROWAVE GE JVM6175SK1SS "Arrived on site for microwave that was making it sizzling noise and will not turn on. Upon arrival I found that the 28th used to the noise filter was blown and this was because one of the interlocks was broken or not but the customers also stated that they found lights flashing inside of the cavity AirPod pros inspection I found that the protective enamel paint is starting to chip away at birth. We will need to return with new paint enamel to repair the damaged area as well as the interlock switch is and a few other parts for completion.; ordrng 1 QBP0302 ( CAVITY PAINT (WHITE)) and 2 WB24X829 (SWITCHS)s and 2 WB24X830 (SWITCH )s and 1 WB27X11079 (MAGNETRON )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site and inspected side by side refrigerator not cooling.Found the evaporator was frozen over and the defective thermistor was in the cap tube line.Unit will need a thermistor WPW10384183 and I will return with the UI..Needs more work; ordrng 1 WPW10384183 (THERMISTOR (FREEZER))
DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived on site for dishwasher not cycling properly. Upon further inspection of the unit I found the unit did fill and drain fine but even with proper voltage being sent to motor the motor itself would run. I replaced needed part and retested unit. Dishwasher is now functioning as designed. No leaks before during or after repair. Call complete."
DISHWASHER MAYTAG MDB4709PAM2 Arrived on site and inspected dishwasher making a rattling noise when washing.Found the pump and motor were defective.Got authorization to replace.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and inspected side by side refrigerator fresh food door opening and hitting the customers pantry.Opened the door and photographed the amount of bottles and weight in the unit causing the issues.I tested the door and door didnt swing open.Unit is sitting on a tile floor and I attempted to center the unit and customer didnt want it moved.Unit works as designed
RANGE WHIRLPOOL RS696PXGQ2 Arrived on site and inspected range heating issues.Found the unit was set at 350 and rose to 415.Determined the issues were with the control board relay and the unit part needed
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site and inspected washer and found the following codes:F2E2- HMI DISCONNECTEDF7E4-basket re-engagement failureF1E2- Motor drive module over voltageAttempted a quick wash cycle and unit gave F2E2 and wouldnt allow the unit to advance to next cycle.Ordering the UI, harness and control.All ordered parts are PSP so office to reschedule the customer for return service appointment.Needs more work ; ordrng 1 W11232465 (HARNESS) and 1 W11419171 (CONTROL) and 1 W11478526 (UI SHADOW AND WHITE)"
OVEN WHIRLPOOL WOS92EC0AS01 Arrived on site for oven not heating. Upon arrival I ran a diagnostics check but couldnt find any error codes saved. After disassembling unit I found the tod was blown and lost continuity. I was also able to test And verify that the oven would heat up to 350°. Customer is happy with repair unit is functioning as designed call complete.
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that need a new lid assembly due to old one cracking in the bottom right corner. After replacing lid I was able to retest and verify the integrity and functionality of new lid. Unit now opens and allows proper lid locking as designed.
WASHER MAYTAG MVWX655DW0 Arrived on site for washer not starting.upon arrival I entered diagnostics and found an f5e1 error code indicating a lid lock failure. After checking the wire connections between the little lock and the main control I found that the harness was burned around the edges on and not allowing proper connection between the main control and the lid lock I ended up replacing both a little lock and main control board and re-calibrate of the unit and found that everything is now functioning as designed no leaks before during or after repair call complete
RANGE WHIRLPOOL WGE555S0BS02 Arrived on site and inspected cooktop on light staying on.Confirmed the complaint and found the front and rear right infinite switches were defective.Replaced both and unit tested as designed.Customer satisfied Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and inspected double wall oven with a frozen display.Confirmed the complaint and verified model and serial number.Accessed the control and found the connector was not plugged in properly.Corrected the issue and unit tested as designed.Customer satisfied Job complete
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and inspected wall oven no power and locked.Found the unit has a blown fuse.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.