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Local Reviews
for Harker Heights, TX

Appliance Express Rated 4.8 out of 5 stars based on 42 customer reviews

Map of Harker Heights, TX

Rick




Review of Appliance Express

Great service


Map of Harker Heights, TX

Great service and quickly performed.




Review of Appliance Express

Very knowledgeable and professional.


Map of Harker Heights, TX

Great Service!!!!




Review of Appliance Express

Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.


Map of Harker Heights, TX

Marsha




Review of Appliance Express

He was great and a knowledgeable


Map of Harker Heights, TX

Excellent Service




Review of Appliance Express


Map of Harker Heights, TX

Freezer Repair




Review of Appliance Express

Awesome Job. Fast response even on warranty repair. Friendly service.


Map of Harker Heights, TX

Warranty Repair




Review of Appliance Express

Process takes a bit of time to get done, but during the COVID-19 time they were still working to take care of customers and being careful and protecting themselves and us while working.


Map of Harker Heights, TX

Dryer repair




Review of Appliance Express

One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.


Map of Harker Heights, TX

Outstanding service on our Freezer




Review of Appliance Express

Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent


Map of Harker Heights, TX

Great Service




Review of Appliance Express

Al Rhoden was a professional in all ways. He quickly diagnosed the problem and fixed it. He even sanitized his work area before leaving! I am sorry that it took 5 days to get an appointment to get the oven fixed.


Ben




Review of Appliance Express


Al did a great job,very professional, courteous and well knowledge




Review of Appliance Express

Excellent job


Diana




Review of Appliance Express


Art




Review of Appliance Express

Very knowledgeable & professional. Answered all of my questions & showed me appliance operating as it should.


Great




Review of Appliance Express

Service was great


Great service.




Review of Appliance Express

Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.


Will




Review of Appliance Express

Great work and professionalism


No major complaints




Review of Appliance Express

The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.


didn't fix the problem




Review of Appliance Express

They replaced the ice maker, and it still doesn't work.


Efficient




Review of Appliance Express

Everything working again.


Rick




Review of Appliance Express

Awesome Tech


AC




Review of Appliance Express

Great service!


Professional




Review of Appliance Express

Did a good job


Great service, "Yes"!




Review of Appliance Express

Very knowledgeable and polite. Excellent representative.


Quoted on price and charged another




Review of Appliance Express

Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.


Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived to inspect refrigerator door sealing issues.Found several small pieces of foam insulation in the drain pan of the refrigerator evaporator area.Cleared the obstructions and unit still working properly.No parts needed.Job complete

Near Redwood Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Arrived to install previously ordered part.Removed and replaced the module and unit tested as designed.All water lines were dry at the end of service.Job complete

Near Terra Cotta Ct, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MHW6630HC0 Arrived to inspect washer not spinning on NORMAL load cycle.Verified complaint and instructed the customer unit is pre set not to spin on Normal cycle and instructed on how to turn on spin cycle.All water lines were dry at the time of service.Job complete

Near Wind Ridge Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR GE GSL25JGCBLS Arrived to install previously ordered part.Removed and replaced the valve and unit still did not dispense.Called office and spoke CS. Was advised to order the water line heater kit.Office to reschedule with customer.Ordering authorization from AHS.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR49X10173 (WATER LINE HEATER KIT)

Near Loblolly Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect freezer and top refrigerator leds not working.Confirmed the complaint and quoted the customer.Removed and replaced the freezer LED, reassembled and unit tested as designed.Customer satisfied.All water lines were dry at the time of service.Job complete"

Near Vintage Way, Harker Heights, TX 76548
Al R.

Al R.

WASHER WHIRLPOOL MVWB835DW4 Arrived to inspect washer locking issues.Ran diagnostics test mode and found stuck UI code.Ran diagnostics test mode and unit tested as designed.All water lines were dry at the time of service.Job complete

Near E Cherokee Dr, Harker Heights, TX 76548
Clif L.

Clif L.

FREEZER WHIRLPOOL WRS325SDHB01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found evaporator wiring harness not fully connected. This is preventing the defrost heater from operating and evaporator fan motor from running. Rewired harness properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Ute Trail, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived to inspect defective microwave door.Confirmed the complaint and verified model and serial number.Removed and replaced the door.Job complete

Near Olive Ln, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FGHB2866PF2 Arrived to inspect refrigerator temperature concerns. Attempted to duplicate the failure and after leaving the freezer door opened for 3-5 mins the freezer temperature display read originally 0now reads 1 degree on actual temperature reading.Customer has temperatures set on 0 degrees on freezer and 34 degrees on refrigerator compartment.Called Frigidaire Tech-line and spoke with RODNEY (FILE #83611360Door switch isn’t fully closed thus making the.Corrected the issue and unit now operates properly.Customer advised the dispenser paddle assembly needs replacement.Ordering authorization for module Office to reschedule with customer ; ordrng 1 242270102 (MODULE ) and 1 CNOTE (AUTHORIZATION )

Near Terra Cotta Ct, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR GE GSL25JGCBLS Arrived to inspect water still not dispensing.Removed and replaced the manifold and unit still did not dispense.Customer has water flow from wall.Ordering valve to complete the repair; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR57X10032 (REFRIGERATOR WATER VALVE ASSEMBLY )

Near Loblolly Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect water dispensing issues and ice issues.Checked ice container and there was ice.Found the water was dispensing slowly.Used the customers bypass to correct the issue.Unit now operates as designed.Customer satisfied Job complete

Near Tanglewood Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED4850BW0 Arrived to inspect dryer not heating.Confirmed and found the cutoff is defective.Removed and replaced it.Job complete

Near White Hawk Trail, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived to inspect side by side refrigerator door issues.Confirmed the complaint and raised the leveling roller on the refrigerator side.Tested and door doesn’t swing open anymore.All water lines were dry at the time of service.Job complete

Near Missouri Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect valve chattering.Confirmed the complaint and reseated the water line at the valve.Also adjusted the pressure at the wall.Unit now operates as designed.All water lines were dry at the time of service.Job complete

Near Rain Cloud Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDC215EW1 Arrived to inspect dryer not drying on the first attempt.Found all functions of the unit work properly.Customer just moved in and will have the ventilation system cleaned.Job complete

Near Llama Tr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived to inspect lighting issues.Found lights to be defective.Removed and replaced the lights.Reassembled and unit lit up as designed.All water lines were dry at the time of service.Job complete

Near Cattail Cir, Harker Heights, TX 76548
Wesley P.

Wesley P.

COOKTOP JENN-AIR JED3430WS01 Arrived onsite and rescued the sandwich that had fallen beyond reach in the downdraft.

Near Cathedral Ct, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH73521CS6 Arrived to inspect microwave issues.Customer advised the failure happens when she cooks doors on stove that produce lots of steam.I advised her to use the microwave exhaust fan when cooking on stove.Unit works as designed with no failures.Job complete

Near Vintage Way, Harker Heights, TX 76548
Clif L.

Clif L.

DRYER LG DLE3733W Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed heating element assembly. Replaced element assembly and tested unit. Found all is functioning properly at this time.

Near Preswick Cir, Harker Heights, TX 76548
Clif L.

Clif L.

WASHER LG WM2301HR Arrived on site to replace door boot for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Broken Arrow Dr, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WOD51EC7AB01 "Arrived to inspect double wall oven, bottom oven not heating.I powered the unit in, set to 350 and unit tested as designed.Realtor snapped pictures of oven temperature sensor reading at 350 degrees.Job complete"

Near Forest Cir, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB765FC3 Arrived to inspect washer not stopping at end of spin cycle. F7E9 LOCKED ROTOR ERRORConfirmed the complaint and found the screw that holds the rotor and stator was laying underneath the unit.Used locktite to secure the screw.Tested unit and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete

Near S Ann Blvd, Harker Heights, TX 76548
Clif L.

Clif L.

DRYER LG DLE2301R Arrived on site to diagnose a dryer with long dry times. Tested unit and found clogged external venting. Advised homeowner on findings and recommended duct cleaning company to take care of issue.

Near Broken Arrow Dr, Harker Heights, TX 76548
Clif L.

Clif L.

FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found an inefficient compressor not pumping as well as it should. Replaced compressor assembly and filter dryer and tested unit. Found all is functioning properly at this time

Near High Ridge Trail, Harker Heights, TX 76548
Clif L.

Clif L.

DRYER WHIRLPOOL WGD6620HC0 Arrived on site to replace rollers and idler bracket for dryer. Replaced all parts and tested unit. Found all is functioning properly at this time.

Near Jason Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 N

Near Rocky Ridge Trail, Harker Heights, TX 76548
Clif L.

Clif L.

DRYER MAYTAG MEDE500VW1 Arrived on site to diagnose a dryer is not heating. Tested unit and found failed heating element. Replaced heating element and tested unit. Found all is functioning properly at this time.

Near Stonehenge Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered parts.Removed and replaced the POWER CONTROL and unit began operating as designed.All water lines were dry at the time of service.Job complete See Office notes

Near Pomo Trail, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE MAYTAG MMV4205DS0 Arrived to inspect microwave damage.Discovered the waveguide has a hole in the center and will need to be replaced.Job complete Left unit unplugged

Near Gazelle Trail, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to install previously ordered part.Removed and replaced the defective dispenser.Reassembled the unit now operates as designed.All water lines were dry at the time of service.Job complete

Near Tanner Ln, Harker Heights, TX 76548
Clif L.

Clif L.

DRYER WHIRLPOOL WGD6620HC0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found idler and rollers squealing intermittently. All rollers and idler assembly will need to be replaced to complete repair. ; ordrng 1 W10837240 (bracket) and 5 WPW10314173 (support)s

Near Jason Dr, Harker Heights, TX 76548
Clif L.

Clif L.

WASHER MAYTAG MHW5100DC0 "Documented all damage with washer in quick pics. Full failure of unit during high speed spin.Spoke with,Tech line, Steve7727619130Safety, tashia"

Near Mesa Oaks Cir, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to inspect French door refrigerator with no power. Confirmed the complaint and checked the outlet and outlet was good.No diagnostics test could be preformed due to no power to unit.Ordering UI and main HV control. ; ordrng 1 W10830278 (CONTROL HV ) and 1 W11387386 (UI USER INTERFACE SILVER)

Near Pomo Trail, Harker Heights, TX 76548
Clif L.

Clif L.

FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site to perform repair on refrigerator. Found start relay not functioning properly preventing compressor from pumping. Replaced start relay from personal stock and found compressor moving heat and working properly. Advised homeowner to give unit 24 hours to cool.

Near High Ridge Trail, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER FRIGIDAIRE PLD4555RFC0 Arrived to inspect dishwasher dispenser not working.Confirmed the complaint and found the dispenser is defective and will need to be replaced.Ordering 5304507354 dispenser.Office to reschedule with customer.Needs more work ; ordrng 1 5304507354 (DISPENSER )

Near Tanner Ln, Harker Heights, TX 76548