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Local Reviews
for Harker Heights, TX

Appliance Express Rated 4.7 out of 5 stars based on 28 customer reviews

Map of Harker Heights, TX

Great




Review of Appliance Express

Service was great


Map of Harker Heights, TX

Great service.




Review of Appliance Express

Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.


Map of Harker Heights, TX

Will




Review of Appliance Express

Great work and professionalism


Map of Harker Heights, TX

No major complaints




Review of Appliance Express

The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.


Map of Harker Heights, TX

didn't fix the problem




Review of Appliance Express

They replaced the ice maker, and it still doesn't work.


Map of Harker Heights, TX

Efficient




Review of Appliance Express

Everything working again.


Map of Harker Heights, TX

Rick




Review of Appliance Express

Awesome Tech


Map of Harker Heights, TX

AC




Review of Appliance Express

Great service!


Map of Harker Heights, TX

Professional




Review of Appliance Express

Did a good job


Map of Harker Heights, TX

Great service, "Yes"!




Review of Appliance Express

Very knowledgeable and polite. Excellent representative.


Quoted on price and charged another




Review of Appliance Express

Quoted price for two items to be repaired. only repaired one but price was much higher than what was quoted for two. Gave me appt for wed, sept 10th. Showed up Sept 11th.


Mr Z




Review of Appliance Express

Awesome tect with Al


Excellent customer service




Review of Appliance Express


Totally professional




Review of Appliance Express

Friendly and professional. To the point.


Great service




Review of Appliance Express

Great service


Poor service




Review of Appliance Express

Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.


Professional




Review of Appliance Express

Excellent and professional service


We loved our repairman




Review of Appliance Express

Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.


GREAT SERVICE




Review of Appliance Express

The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.


Very great service




Review of Appliance Express


Great Service




Review of Appliance Express

Kept me well informed of appointment. Great service,very friendly


Great Service!




Review of Appliance Express

Dona was very nice and professional!


Ivelis




Review of Appliance Express

Good service


Awesome Tech




Review of Appliance Express

Dona is a great tech. Explained the repair and triple checked her work.


Washer machine review




Review of Appliance Express

Tech was very helpful and detail.


Al R.

Al R.

RANGE WHIRLPOOL WFE550S0HZ1 Arrived to inspect defective hinge.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Pomegranate Dr, Harker Heights, TX 76548
Al R.

Al R.

COOKTOP KITCHENAID KICU569XSS Arrived to inspect induction cooktop with a shattered glass.The unit was still inside the box in the garage.I verified the complaint and left the replacement cooktop and gasket with the customer at his request.He advised he will install the unit soon.Job complete

Near Wrought Iron Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for customer complaint of OTR microwave turntable making grinding noises when turning. Confirmed issue. Removed and replaced turntable motor,reassembled and tested. Turntable now moves as designed. No other issues found."

Near Broken Arrow Dr, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWX655DW1 Arrived to inspect shattered lid.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Paintbrush Dr, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER KITCHENAID KDTM704ESS1 Arrived to inspect dishwasher control lock issues.Confirmed the complaint and UNLOCKED the unit and ran diagnostics test mode and unit tested as designed.Customer was not unlocking unit properly and was LOCKED OUT.I taught customers how to use lock settings.Charged $140.71. Customer paid with credit card.Job complete

Near Trail Crest, Harker Heights, TX 76548
Al R.

Al R.

RANGE WHIRLPOOL RS696PXGQ2

Near Valley Oaks Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer not heating.Confirmed the complaint and checked the element, timer and discovered the cutoff was defective.Replaced it and unit tested as designed.Job complete"

Near Dale Earnhardt Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER LG DLEX3470V Arrived to inspect power button on LG dryer not working properly.Confirmed the complaint and disassembled the unit and corrected the issue.Reassembled and unit tested as designed.Customer satisfied.Job complete

Near Oakridge Blvd, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER KITCHENAID KDTE104ESS3 Arrived to inspect dishwasher not filling.Ran diagnostics test mode and unit displayed a float switch error.I checked underneath the float switch and found a piece of celery.I removed the celery and unit began filling and washing as designed.Confirmed advised of issue.All water lines were dry at the time of service.

Near W Iowa Dr, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave bulb staying on.Confirmed the complaint and removed and replaced the control panel.Reassembled and unit tested as designed.Job complete Customer satisfied

Near Red Fern Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for customer complaint of bulb broke in socket. Confirmed issue. Removed an replaced both socket and bulb. Reassembled and tested. Light now works as designed. No other issues found.

Near Add Ct, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived to pick up temp logger. Office to retrieve number and service manager to call Techline. All water connections were dry at time of service.; saved tckt

Near Tahuaya Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

FREEZER WHIRLPOOL WZF34X16DW04 "Arrived onsite to install parts to upright freezer from prior tech’s visit diagnosis. When arrived, unit was unplugged and fully defrosted. Removed evaporator cover and powered up unit. Found evaporator fan would pulsate and shut off. Removed and replaced control box. Reassembled and observed frost pattern. Good frost pattern and air flow. No other issues found."

Near Elbert Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW94HEXR0 Arrived onsite for customer complaint of front load washer control knob not responding. It’s found that encoder not responding to inputs. Unit will need new control panel.. All water connections were dry at time of service.

Near Chaucer Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install temp logger to French door refrigerator per Techline request. Installed temp logger.

Near Tahuaya Dr, Harker Heights, TX 76548
Dylan  T.

Dylan T.

OVEN KITCHENAID KODE500ESS02 Arrived on site customer complaint was not preheating or doing anything replace the new board ran the unit everything else work great

Near Old Oak Rd, Harker Heights, TX 76548
Dylan  T.

Dylan T.

FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site customer complaint was freezer wouldn’t cool found that it was a defrosting cannot get the back wall off also need to order defrost heater; ordrng 1 W10316428 (heater)

Near Elbert Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for customer complaint of items freezing in RC section recurring issue. Found water reservoir frozen again and items freezing in RC. Call WPL Techline Andrew SR#7726587765 with my findings and advised to have a temp logger placed in unit for 72hrs to see if fan is stalling in FC evaporator. Ordering temp logger per Techline. OF to R/S.; ordrng 1 CNOTE (TEMP LOGGER)

Near Tahuaya Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for drier that would not start. Inspected unit and work area. Tested voltage and had good voltage going to the unit. Found bad control and fuse. Replaced both parts and tested unit. Unit worked as designed. Call complete.

Near W Iowa Dr, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WEE760H0DS0 Arrived to inspect F8E0 fan speed error.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Vineyard Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DC4 "Arrived onsite for customer complaint of dryer not starting. Removed bulkhead and found thermal fuse blown. Removed and replaced thermal fuse,reassembled and tested. Dryer now heats and tumbles as designed. No other issues found. Dryer vent clean of lint at time of service."

Near Rose Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived onsite to install new FC ice maker to 5 door refrigerator from prior tech’s diagnosis. Upon removal of FC door, found door switch is broken not allowing light to come on. This is also causing ice maker issues. Ordering door switch and return with ice maker. R/S Tuesday 11/26 8a-12p. ; ordrng 1 W11384469 (DOOR SWITCH )"

Near Redwood Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to install new damper to french door refrigerator from prior tech’s diagnosis. Customer also complained of water not dispensing of ice. Found water tank and filter head all frozen. Ordering new reservoir and filter head. R/S for Monday 11/18. All water connections were dry at time of service.; ordrng 1 W11229977 (reservoir) and 1 W11346623 (FILTER HOUSING )

Near Tahuaya Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER WHIRLPOOL WED8500DC4 Arrived onsite for customer complaint of dryer making loud noises. Removed bulkhead and found socks lodged in blower wheel. Removed all obstructions. Reassembled and spun drum. Drum spins smoothly. Customer had no power at the house to properly test. No other issues found.

Near Mohican Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL MED5100DW0 Arrived to inspect dryer issues.After acquiring the correct M/S#’s I called the office to confirm warranty coverage.SP confirmed there was not active warranty at this time on either machine.Provided the customer with company information and left the residence w/o repairs.Customer to call back after speaking with Home Depot warranty department to reschedule service.; O-emld tckt

Near Green Giant Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived to inspect refrigerator freezing food and drinks.Unit will need a damper control to fix the issue.Ordering the part.Arrived and part was an oven control.Needs more work.Office to reschedule with customer.; ordrng 1 WPW10594330 (CONTROL DAMPER)

Near Tahuaya Dr, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived to inspect bulb not working.Confirmed the complaint and noticed the connection at the housing was loose.Removed the cover and fixed the issue.Light now works properly.Job complete

Near Vintage Way, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDB835DC4 "Arrived to install previously ordered parts.Removed and replaced the rollers, housing and wheel.Unit now operates as designed.Job complete"

Near Rose Cir, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB835DW4 "Arrived to inspect unit issues, removed and replaced the latch.Calibrated and service tested the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete"

Near Pomegranate Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite to remove and replaced LH door on French door refrigerator from my prior visit diagnostics. Removed and replaced door. Reassembled. Tested features. All now work as designed. No other issues found. All water connections were dry at time of service.

Near Jubilation Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER WHIRLPOOL MEDB835DW4 Arrived onsite. Customer advised unit is working at this time and no further work performed.

Near White Hawk Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived onsite for customer complaint of French door refrigerator not cooling both sections. Removed back panel and found compressor not running. Found start device clicking. Removed and replaced start device. Reassembled. Compressor came on and began cooling immediately. Advised customer to wait 24hrs prior to placed items back in unit. All water connections were dry at time of service."

Near Vintage Way, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for customer complaint of French door refrigerator not producing ice. Ran test 056 and found error code E5 (Thermistor Error). Removed and replaced ice maker assembly. Reassembled. Ice maker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Moose Hide Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for customer complaint of dishwasher not washing dishes. Tested unit and found sump not moving water. Removed and replaced sump n motor assembly. Reassembled and tested. Unit now fills,washes,drain and heats as designed. No other issues found. All water connection were dry at time of service."

Near Vineyard Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF736SDAW11 "Arrived onsite for customer complaint of French door refrigerator not making ice. Ran test 057 and found error code E2. Found ice maker motor faulty. Removed and replaced ice maker, reassembled and observed ice maker calling for water. No other issues found. All water connections were dry at time of service."

Near Fox Trail, Harker Heights, TX 76548