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Local Reviews
for Harker Heights, TX

Appliance Express Rated 4.8 out of 5 stars based on 16 customer reviews

Map of Harker Heights, TX

Excellent customer service




Review of Appliance Express


Map of Harker Heights, TX

Totally professional




Review of Appliance Express

Friendly and professional. To the point.


Map of Harker Heights, TX

Great service




Review of Appliance Express

Great service


Map of Harker Heights, TX

Poor service




Review of Appliance Express

Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.


Map of Harker Heights, TX

Professional




Review of Appliance Express

Excellent and professional service


Map of Harker Heights, TX

We loved our repairman




Review of Appliance Express

Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.


Map of Harker Heights, TX

GREAT SERVICE




Review of Appliance Express

The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.


Map of Harker Heights, TX

Very great service




Review of Appliance Express


Map of Harker Heights, TX

Great Service




Review of Appliance Express

Kept me well informed of appointment. Great service,very friendly


Map of Harker Heights, TX

Great Service!




Review of Appliance Express

Dona was very nice and professional!


Ivelis




Review of Appliance Express

Good service


Awesome Tech




Review of Appliance Express

Dona is a great tech. Explained the repair and triple checked her work.


Washer machine review




Review of Appliance Express

Tech was very helpful and detail.


Nikki




Review of Appliance Express

Great service! Mike was very professional and took the time to answer all of my questions.


Excellent customer service




Review of Appliance Express

Very knowledgeable and excellent customer service.


Great service!




Review of Appliance Express

Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.


Al R.

Al R.

DISHWASHER KITCHENAID KDPE234GPS0 Caller Whirlpool Tech line and spoke with Austin with techline SR#7725384157 Austin suggested to replace pump and motor.Replaced it and reassembled the unit and unit began operating as designed.All water lines were dry at the end of service.Job complete

Near Quail Ridge Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KRFC704FPS02 Arrived onsite for customer complaint of French door refrigerator still not making ice and melting items in RF section. Removed RF evaporator and ran test 40. Found very faint frost pattern in evaporator. RC section checks ok. Advised customer will need new compressor to complete repair. OF to R/S once ETA on part is available. P&L are covered bymanufacturer for sealed system. All water connections were dry at time of service.; ordrng 1 CNOTE (2HR JOB) and 1 W11025999 (compressor)

Near Old World Drive, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite for customer complaint of double drawer shelf falling off. Upon inspection, found support tab on LH side of the liner had came loose and fell off. Secured shelf support tab and secured shelf bracket. Drawers now open/close as intended. No other issues found. All water connections were dry at time of service."

Near Snake Dance Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived onsite to install magnetron to built in microwave. Installed magnetron, reassembled and reinstalled back above cooktop. Tested unit with 1 cup of water. Water was boiling. No other issues found."

Near Doc Whitten Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL KRFC704FPS02 Arrived onsite to install new icemaker to french door refrigerator from prior visit’s diagnosis. Removed and replaced faulty icemaker. Reassembled and tested. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Old World Drive, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for customer complaint of SxS refrigerator not making ice and not cooling. Checked FC section and found unit @32F. Removed and evaporator cover and found partial frost pattern on FC evaporator. Found sealed system issue. Also found filter housing broken causing filter not to eject. Sealed system parts is covered under 120month warranty. Unit is powered off at this time. All water connections were dry at time of service.; ordrng 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10309988 (compressor) and 1 WPW10143759 (DYE DRIER) and 1 WPW10239732 (evaporator) and 1 WPW10341545 (housing)

Near Harker Heights, TX 76548
Arthur B.

Arthur B.

MICROWAVE WHIRLPOOL WMH32519FS1 Arrived onsite for customer complaint of OTR microwave not heating. Tested unit with microwave safe test lint and found no lights on. Uninstalled unit and removed wrapper. Installed new capacitor and diode. Tested unit. Found magnetron not coming on. Unit will need new magnetron. ; ordrng 1 WPW10693025 (magnetron)

Near Doc Whitten Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER IKEA IDT930SAGX0 Arrived onsite for customer complaint of dishwasher shutting off in middle of cycle. Removed front panel and could hear control clicking on and off. Removed and replaced control. Reassembled. Unit now works as intended with no intermittent shutting off. All water connections were dry at time of service.

Near Pawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL KRFC704FPS02 "Arrived onsite for customer complaint of French door refrigerator not cooling in RC section and not making ice. When arrived, customer had already defrosted unit. Found RC section is cooling as intended at this time. Did find however, icemaker stuck mid harvest. Unit will need new icemaker.All water connections were dry at time of service.; ordrng 1 W10908391 (icemaker)"

Near Old World Drive, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRF736SDAW11 Arrived onsite for customer of ice container not releasing and plastic found. Removed ice from container and found ice container had a hole causing container to get stuck. Removed and replaced ice container. Tested dispenser. All work as intended. No other issues found. All water connections were dry at time of service.

Near Fox Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer with extended drying time.Temperature tested the unit and got the following temperature readings.Vent off 266 degrees-130 degrees Vent on temperature rose to 242 degrees low 121.Element, fuse and cutoff are all operational.UNIT OPERATES AS DESIGNED JOB COMPLETE"

Near Red Cloud Dr, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB725BW0 "Arrived to inspect washer with SD (F71 and F80) lid lock error code.Confirmed the complaint and attempted service test mode and unit went through all but SPIN.Removed the tub to see if there were any items underneath it and there were none.Removed the wash plate and installed a new one and the unit still preformed the same.Put the original wash plate back on the unit and advised the customer the issues were with the BEARING on the unit.

Near Missouri Dr, Harker Heights, TX 76548
Joel G.

Joel G.

REFRIGERATOR LG LMXS30776D/02 "Arrived on site to diagnose fridge not cooling. Found compressor running but low side at 55 psi. Replaced faulty compressor, valve and drier. Vacuumed system to 30 inches and let it go for another 15 mins. Recharged to specs on the high side. Unit starting to cool but will take 48 hours to get down to set temps. Verified no water leaks at time of svc call."

Near Wrought Iron Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived onsite for customer complaint of light not working in FC section. Found small chunk of ice build up in switch. Removed ice to free switch. Light now turns on and off as intended. No other issues found. All water connections were dry at time of service.

Near Shoreline Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for customer complaint of french door dual evaporator refrigerator not cooling both section. When arrived, found compressor running. Tapped into system and found no refrigerant in sealed system. Also found factory welds leaking. Removed and replaced compressor, dye drier and process stub. Vacuumed unit down to-25psi. Charged with 5.5oz of R134a refrigerant. Powered up unit. Unit began cooling immediately. Good frost pattern forming on evaporator. Advised customer to wait 24-48hrs for temperatures to settle. No other issues found. All water connections were dry at time of service."

Near Chaucer Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER ROPER RED4516FW0 Arrived onsite for customer complaint of dryer not coming on. Removed back panel and found thermal fuse open. Removed and replaced thermal fuse and reassembled. Tested unit. Unit now heats and tumbles as intended. No other issues found.

Near Tejas Trail, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and removed and replaced the control, and inverter.Reassembled the unit and advised the customer to wait 24-48 hours for the unit to work properly.All water lines were dry at the time of service.JOB COMPLETE"

Near Chaucer Ln, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDC215EW1 "Arrived to inspect dryer grinding noise.Confirmed the complaint and disassembled the dryer and jumped the door switch with the unit opened and the drum out.Confirmed the noise was the motor, which was grinding when I powered the unit on.

Near Delaware, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW0 Arrived onsite for customer complaint of top load washer making loud noises when agitating. Found washplate spinning freely. Removed and replaced washplate. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.

Near Harley Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER IKEA IDT930SAGX0 "Arrived onsite for customer complaint of dishwasher not completing cycles. Tested unit and found unit will shut off in between cycles. Removed toe plate. Found wiring at junction box loose. Secured wires with wire nuts. Reassembled and tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."

Near Pawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite to install new RF door to SxS refrigerator from prior tech’s diagnosis. Removed and replaced RF door. Reassembled and tested. Water and ice now dispenses as intended. No other issues found. All water connections were dry at time of service.

Near W Running Wolf Trail, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WEE760H0DS0 "Arrived to inspect oven F1E0 . Verified code and logged in to service Matters and unplugged the unit and waited 1 min, plugged the unit back in and unit operated as designed.Customer advised there was a recent power outage in her area.Unit now operates as designed and heats.JOB COMPLETE"

Near Vineyard Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of “AF” error on dryer. Confirmed issue. Found dryer vent crushed causing poor air flow. Advised to use new dryer hose. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Chardonnay Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER GE DCVH680EJ1MR Arrived to install previously ordered part. Removed and replaced the control.Reassembled the unit and tested the unit and unit tested as designed.JOB COMPLETE.

Near Cagle Ln, Harker Heights, TX 76548
Joel G.

Joel G.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to diagnose the fridge having damage to the freezer door. Found and electrical connector coming out from door and wire protector broken. Water line is severely kinked and entire frz door needs replaced. Found no water leaks at time of svc call.; ordrng 1 LW11037733AUTHO (dor-fip SS )"

Near W Running Wolf Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER GE DCVH680EJ1MR Arrived to inspect dryer cutting off after 5 minutes of operation.Confirmed the complaint and attempted to start the unit again and dryer would not start again.Unit will need a control and motor and AUTHORIZATION or the parts.Office to reschedule after authorization and parts ordering.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 WE17X23463 (KIT MOTOR AND PULLEY WIT) and 1 WE4M488 (MAIN POWER BOARD ASSEMBLY ELECT)

Near Cagle Ln, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer door not closing properly.Confirmed the complaint and installed a door catch.Unit now operates as designed.No lint observed at the time of service.JOB COMPLETE

Near Stone Creek Dr, Harker Heights, TX 76548
Al R.

Al R.

RANGE WHIRLPOOL WFE505W0HZ1 Arrived to inspect damaged panel. Confirmed the complaint and removed and replaced it.Reassembled and customer satisfied.JOB COMPLETE.

Near Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL WOD51EC0HS00 Arrived on site spoke with customer customer advised that they canceled the call through whirlpool. No work performed

Near Blue Heron Ln, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 "Arrived onsite to install new heater to SxS refrigerator from prior visit’s diagnosis. Steamed all ice from drain tube, removed and replaced heater. Reassembled and tested unit. Unit now defrosts as intended. No other issues found. All water connections were dry at time of service."

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator leaking water and nit cooling properly. Removed evaporator cover and tested heater. Found no continuity. Unit will need new heater. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WP2323198 (heater)

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of slight frost on freezer door. Found small gap on RH side of door gasket. Used heatgun to reform gasket. Door seals now sits well to cabinet. Used sealant around cabinet wrapper and liner. No other issues found. All water connections were dry at time of service.

Near Merlin Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED5000DW2 Arrived to inspect unit not drying clothes. Removed the back palen and removed clogs of lint from the ventilation by the blower. Reassembled the unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE

Near Tepee Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW8740DW0 "Arrived onsite for customer complaint of front load washer continuously draining and won’t stop. Removed front panel and found extensive build up in drain trap. Removed all obstructions and reassembled. Found error code F9E1 (Long Drain). Cleared error codes and did manual test cycle. Unit fills,washes,drain and spins as intended. All water connections were dry at time of service."

Near S Ann Blvd, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of 5 door refrigerator making loud humming noises. When arrived,found noises have dissipated. Advised customer to make sure door are closed all the away to not allow warm air to enter. No other issues found. All water connections were dry at time of service."

Near Mustang Trail, Harker Heights, TX 76548