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Local Reviews
for Harker Heights, TX

Rated 4.8 out of 5 stars based on 15 customer reviews

Map of Harker Heights, TX

Totally professional




Friendly and professional. To the point.


Map of Harker Heights, TX

Great service




Great service


Map of Harker Heights, TX

Poor service




Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.


Map of Harker Heights, TX

Professional




Excellent and professional service


Map of Harker Heights, TX

We loved our repairman




Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.


Map of Harker Heights, TX

GREAT SERVICE




The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.


Map of Harker Heights, TX

Very great service





Map of Harker Heights, TX

Great Service




Kept me well informed of appointment. Great service,very friendly


Map of Harker Heights, TX

Great Service!




Dona was very nice and professional!


Map of Harker Heights, TX

Ivelis




Good service


Awesome Tech




Dona is a great tech. Explained the repair and triple checked her work.


Washer machine review




Tech was very helpful and detail.


Nikki




Great service! Mike was very professional and took the time to answer all of my questions.


Excellent customer service




Very knowledgeable and excellent customer service.


Great service!




Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.


Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator leaking water and nit cooling properly. Removed evaporator cover and tested heater. Found no continuity. Unit will need new heater. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO ) and 1 WP2323198 (heater)

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of slight frost on freezer door. Found small gap on RH side of door gasket. Used heatgun to reform gasket. Door seals now sits well to cabinet. Used sealant around cabinet wrapper and liner. No other issues found. All water connections were dry at time of service.

Near Merlin Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED5000DW2 Arrived to inspect unit not drying clothes. Removed the back palen and removed clogs of lint from the ventilation by the blower. Reassembled the unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE

Near Tepee Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER WHIRLPOOL WFW8740DW0 "Arrived onsite for customer complaint of front load washer continuously draining and won’t stop. Removed front panel and found extensive build up in drain trap. Removed all obstructions and reassembled. Found error code F9E1 (Long Drain). Cleared error codes and did manual test cycle. Unit fills,washes,drain and spins as intended. All water connections were dry at time of service."

Near S Ann Blvd, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR KITCHENAID WRV986FDEM00 "Arrived onsite for customer complaint of 5 door refrigerator making loud humming noises. When arrived,found noises have dissipated. Advised customer to make sure door are closed all the away to not allow warm air to enter. No other issues found. All water connections were dry at time of service."

Near Mustang Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer making loud grinding noise when spinning. Spun basket and found gearcase bearings warn. Removed and replaced gearcase,cam assembly and actuator. Reassembled. Calibrated unit. Found now motor barely moving basket. Found basket armatures warn. Ordering motor and capacitor. R/S for Thursday 2/21. All water connections were dry at time of service.; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (CAPACITOR )"

Near Red Cloud Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not cooling properly in RC section. When arrived found u it was cooling properly. I confirmed air flow and condenser fan movement. All work as intended. No other issues found. All water connections were dry at time of service.

Near Shawnee Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer starting. Removed power cover and found wiring miswired. Properly installed wiring. Flipped breaker on. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.

Near Bonnie Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

WASHER MAYTAG MHW4300DW0 "Arrived onsite for customer complaint of front load washer not completing cycles. Ran diagnostics and found error code F8E3 (Water Inlet), and F9E1 (Long Drain). Removed front panel and inspected drain trap. Found items in drain trap. Clear trap and reassembled. Ran test cycle. U it now fills,washes,drain and spins as intended. No other issues found. All water connections were dry at time of service."

Near Pioneer Trail, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MED3100DW0 Arrived onsite for customer complaint of dryer taking too long to heat. Ran test cycle and found no air coming outside vent. Advised customer to have venting cleaned out. No other issues found. Dryer vent and lint trap was clean of lint at time of service.

Near Pioneer Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDB765FC0 "Arrived to inspect unit not operating. Removed panel and checked the continuity on all internal parts, checked voltage at the unit and checked door switch. Checked UI and found unit wasn’t responding to customers touch. INSTRUCTED customer on proper operation of machine and unit worked as designed. Customer now understands how to use unit.JOB COMPLETE."

Near Sundance Dr, Harker Heights, TX 76548
Al R.

Al R.

OVEN WHIRLPOOL MER6755AAW Arrived to inspect range had fire in lower. Removed and replaced the both top and bottom elements. Unit tested as designed.JOB COMPLETE

Near Fullview Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFE550S0HZ0 Arrived onsite for customer complaint of freestanding range LF element not coming on. Removed back panel and found LF infinite switch shorted. Removed and replaced switch. Reassembled and tested. LF element work as intended. No other issues found.

Near Hopi Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 Arrived to inspect unit not shutting off after drying. I confirmed the complaint and removed the upper panel to the timer and saw it was not seated into the connection. I corrected the issue and tested the unit. Unit tested as designed.JOB COMPLETE

Near Crowfoot Dr, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived to inspect dishwasher leaking. Confirmed the complaint and removed and replaced the pump and motor. Reassembled the unit and the unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE

Near Yucca Cir, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite to remove and replace icemaker from prior visit’s diagnosis. Removed and replaced faulty icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.

Near Shawnee Trail, Harker Heights, TX 76548
Steve C.

Steve C.

DISHWASHER WHIRLPOOL DU890SWKU0 Arrived on site to replace the cap and latch dispenser per previous tech. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.

Near Pontiac Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL DU890SWKU0 Arrived onsite for customer complaint of dishwasher dispenser not opening and rinse cap missing. Tested dispenser and found latch will not open soap dispenser. Also found rinse aid cap missing causing rinse to spill in tub. Ordering dispenser latch and rinse aid cap. R/S Monday 1/21. All water connections were dry at time of service.; ordrng 1 676413 (latch det.disp) and 1 WP3378134 (cap)

Near Pontiac Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRF736SDAW14 Arrived to inspect filter Not coming from the unit. Confirmed the complaint and changed out filter for customer.JOB COMPLETE

Near Moccasin Dr, Harker Heights, TX 76548
Al R.

Al R.

WASHER WHIRLPOOL MVWB835DC3 Arrived to inspect washer grinding. Confirmed the complaint and changed the gear case. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE

Near E Iowa Dr, Harker Heights, TX 76548
Al R.

Al R.

MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived to inspect unit fan motor not working properly. Confirmed the complaint and removed and replaced the fan motor. Reassembled the unit and unit tested as designed.JOB COMPLETE

Near Green Meadows Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found both sections cooling as intended. Found icemaker stuck mid harvest. Unit will need new icemaker to complete repair. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 2198597 (icemaker assy) and 1 CNOTE (NEEDS AUTHO)

Near Shawnee Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED92HEFW1 Arrived to install previously ordered parts. I removed and replaced the electronic control. Reassembled the unit and the unit tested as designed.

Near Tanner Ln, Harker Heights, TX 76548
Al R.

Al R.

WASHER MAYTAG MVWB850YG1 "Arrived to inspect washer making a grinding noise. Confirmed the complaint and attempted to change out the bearing kit, but the inner tub need to be replaced as well. I Ordered SHAFT ASM - TUB AND BEAR W10381078. OFFICE CS TO FOLLOW UP WITH WHIRLPOOL ON THE TUB WARRANTY INFORMATION.. I WILL RETURN WITH THE BEARING KIT AND TOOL ON NEXT VISIT.Needs more work; ordrng 1 W10381078 (SHAFT ASM - TUB AND BEAR)"

Near Winter Sun Dr, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit not working. Confirmed the complaint and attempted to start the unit. I removed and replaced the PTS, fuse and timer. Tested the unit and unit tested as as designed. No lint observed at the time of service.250/125/125 VOLTS JOB COMPLETE"

Near Pima Trail, Harker Heights, TX 76548
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect top rack falling off. Used adjuster kit to repair the unit. All water lines were dry at the time of service JOB COMPLETE

Near Old World Drive, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer with extended drying time. Confirmed the complaint and removed and replaced the TIMER. Tested unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE

Near Crowfoot Dr, Harker Heights, TX 76548
Al R.

Al R.

REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived to inspect unit not making ice and ff section is warmer than usual. I confirmed the complaint and used my steamer to free the evaporator drain that was clogged with a block of ice. I also noticed the return air from the ff to the freezer section was frozen also. I melted the ice block. I tested the defrost for continuity and passed. Customer removed the 60 watt bulb from the ff section. Customer told to wait for unit to began cooling as designed after repair.JOB COMPLETE.

Near Shawnee Trail, Harker Heights, TX 76548
Al R.

Al R.

WASHER AMANA NTW4605EW0 Arrived to inspect washer not turning on. I checked the outlet for proper voltage and got 120 volts. I attempted to test the unit in service test mode and unit simply clicked. I removed the rear cover by the control board and noticed an infestation of bugs.Customer advised to treat infestation.JOB COMPLETE

Near E Veterans Memorial Blvd, Harker Heights, TX 76548
Al R.

Al R.

DRYER MAYTAG MEDC215EW1 "Arrived to inspect unit making loud noises. I confirmed the complaint and checked the belt, rollers and blower. I removed and replaced the NORMAL REPAIR KIT. Reassembled the unit and unit tested as designed. No lint observed at the time of service."

Near Lone Shadow Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL DU915PWPQ0 "Arrived onsite for customer complaint of dishwasher not draining properly. Was able to drain unit. Removed drain check valve on sump n motor. Found some sort of fruit seed lodged in check valve. Removed obstruction and reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."

Near Herald Dr, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER MAYTAG MEDB855DC4 "Arrived onsite for customer complaint of F6E3 error code and water inside venting tube. Tested unit and found error F6E3 (UI Error), F4E2 (Restricted Air Flow). Clear error codes and tested unit. Found outside venting is full of water causing poor drying and circulation. This is also causing water to build up in tube. Advised customer to have venting cleaned out. Left dryer tube off per customer request. No other issues found."

Near River Rock Trail, Harker Heights, TX 76548
Al R.

Al R.

DRYER WHIRLPOOL WED92HEFW1 Arrived to inspect dryer with long drying time. I service tested the unit and got codes E4F4. Voltage checks were 238/119/117. I installed CUTOFF 208148. 246/160 were the temperature readings whenI reassembled the unit. I will order the following parts for the customer:Wire harness W10637533Electric Control W10875487; ordrng 1 W10637533 (WIRE HARNESS) and 1 W10875487 (ELECTRIC CONTROL )

Near Tanner Ln, Harker Heights, TX 76548
Steve C.

Steve C.

MICROWAVE WHIRLPOOL WMH75021HZ1 Live on site for the units light will not turn on. Tested the unit and remove the lightbulb. Found the lightbulb is defective. Quoted the customer for a new lightbulb for dollars and $4.62 plus tax. Replaced the lightbulb and test the unit. Unit works properly and job complete.

Near Vintage Way, Harker Heights, TX 76548
Arthur B.

Arthur B.

DRYER WHIRLPOOL WED4850BW0 Arrived onsite for customer complaint of dryer not heating prior 30 issue. Removed back panel and found TCO open. Removed and replaced TCO and reassembled. Tested unit. Unit heats and cycles as intended. No other issues found. Dryer vent and lint trap clean of lint at time of service.

Near White Hawk Trail, Harker Heights, TX 76548