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for Harker Heights, TX
Andrea - Harker Heights, TX
Stephen - Harker Heights, TX
Appliance Express failed to submit the report stating that due age (the washing machine is about 25 years old) is basically not worth repairing. They were called twice by AHS requesting the report. Over a week later they report was sent. Now, a week and a half later, I have to wait for AHS to attempt to find the parts. I have been without a washing machine for all of this time. I am not happy with Appliance Express not submitting the paperwork, but also AHS for not trying harder in getting the information. We have been AHS customers for 26 years. This is the first major appliance that has needed to be replaced. I just want to know if my machine will be replaced or repaired. If being replaced, will AHS give us an equatable machine or will we get cash.
Steven - Harker Heights, TX
Excellent and professional service
We loved our repairman
Sandra - Harker Heights, TX
Al was awesome. He was so friendly and great with our kid wanting to watch and ask questions. He got our dryer back up and running very quickly too.
LaneGREAT - Harker Heights, TX
The technican was very professional and friendly and very Competent. I enjoyed him taking the time to explain whar it was he repaired/replaced. Since his completion of the job the unit operates quietly and efficiently as if it was new. Excellent job performance.
Very great service
Richard - Harker Heights, TX
Basso - Harker Heights, TX
Kept me well informed of appointment. Great service,very friendly
Veronica - Harker Heights, TX
Dona was very nice and professional!
Ivelis - Harker Heights, TX
Herbert - Harker Heights, TX
Dona is a great tech. Explained the repair and triple checked her work.
Washer machine review
Hector - Harker Heights, TX
Tech was very helpful and detail.
Jones - Harker Heights, TX
Great service! Mike was very professional and took the time to answer all of my questions.
Excellent customer service
Lin - Harker Heights, TX
Very knowledgeable and excellent customer service.
Jennifer - Harker Heights, TX
Arthur not only fixed the dishwasher, but he also fixed our washer! Two fixes in one day... I'm so pleased! I'll definitely be using this company in the future.
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived to inspect unit fan motor not working properly. Confirmed the complaint and removed and replaced the fan motor. Reassembled the unit and unit tested as designed.JOB COMPLETE
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived onsite for customer complaint of SxS refrigerator not making ice. Found both sections cooling as intended. Found icemaker stuck mid harvest. Unit will need new icemaker to complete repair. OF to R/S once authorization is given by AHS. All water connections were dry at time of service.; ordrng 1 2198597 (icemaker assy) and 1 CNOTE (NEEDS AUTHO)
DRYER WHIRLPOOL WED92HEFW1 Arrived to install previously ordered parts. I removed and replaced the electronic control. Reassembled the unit and the unit tested as designed.
WASHER MAYTAG MVWB850YG1 "Arrived to inspect washer making a grinding noise. Confirmed the complaint and attempted to change out the bearing kit, but the inner tub need to be replaced as well. I Ordered SHAFT ASM - TUB AND BEAR W10381078. OFFICE CS TO FOLLOW UP WITH WHIRLPOOL ON THE TUB WARRANTY INFORMATION.. I WILL RETURN WITH THE BEARING KIT AND TOOL ON NEXT VISIT.Needs more work; ordrng 1 W10381078 (SHAFT ASM - TUB AND BEAR)"
DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit not working. Confirmed the complaint and attempted to start the unit. I removed and replaced the PTS, fuse and timer. Tested the unit and unit tested as as designed. No lint observed at the time of service.250/125/125 VOLTS JOB COMPLETE"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect top rack falling off. Used adjuster kit to repair the unit. All water lines were dry at the time of service JOB COMPLETE
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer with extended drying time. Confirmed the complaint and removed and replaced the TIMER. Tested unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE
REFRIGERATOR WHIRLPOOL ED5PHAXSL00 Arrived to inspect unit not making ice and ff section is warmer than usual. I confirmed the complaint and used my steamer to free the evaporator drain that was clogged with a block of ice. I also noticed the return air from the ff to the freezer section was frozen also. I melted the ice block. I tested the defrost for continuity and passed. Customer removed the 60 watt bulb from the ff section. Customer told to wait for unit to began cooling as designed after repair.JOB COMPLETE.
WASHER AMANA NTW4605EW0 Arrived to inspect washer not turning on. I checked the outlet for proper voltage and got 120 volts. I attempted to test the unit in service test mode and unit simply clicked. I removed the rear cover by the control board and noticed an infestation of bugs.Customer advised to treat infestation.JOB COMPLETE
DRYER MAYTAG MEDC215EW1 "Arrived to inspect unit making loud noises. I confirmed the complaint and checked the belt, rollers and blower. I removed and replaced the NORMAL REPAIR KIT. Reassembled the unit and unit tested as designed. No lint observed at the time of service."
DISHWASHER WHIRLPOOL DU915PWPQ0 "Arrived onsite for customer complaint of dishwasher not draining properly. Was able to drain unit. Removed drain check valve on sump n motor. Found some sort of fruit seed lodged in check valve. Removed obstruction and reassembled. Tested unit. Unit now fills,washes,drain and heats as intended. No other issues found. All water connections were dry at time of service."
DRYER MAYTAG MEDB855DC4 "Arrived onsite for customer complaint of F6E3 error code and water inside venting tube. Tested unit and found error F6E3 (UI Error), F4E2 (Restricted Air Flow). Clear error codes and tested unit. Found outside venting is full of water causing poor drying and circulation. This is also causing water to build up in tube. Advised customer to have venting cleaned out. Left dryer tube off per customer request. No other issues found."
DRYER WHIRLPOOL WED92HEFW1 Arrived to inspect dryer with long drying time. I service tested the unit and got codes E4F4. Voltage checks were 238/119/117. I installed CUTOFF 208148. 246/160 were the temperature readings whenI reassembled the unit. I will order the following parts for the customer:Wire harness W10637533Electric Control W10875487; ordrng 1 W10637533 (WIRE HARNESS) and 1 W10875487 (ELECTRIC CONTROL )
MICROWAVE WHIRLPOOL WMH75021HZ1 Live on site for the units light will not turn on. Tested the unit and remove the lightbulb. Found the lightbulb is defective. Quoted the customer for a new lightbulb for dollars and $4.62 plus tax. Replaced the lightbulb and test the unit. Unit works properly and job complete.
DRYER WHIRLPOOL WED4850BW0 Arrived onsite for customer complaint of dryer not heating prior 30 issue. Removed back panel and found TCO open. Removed and replaced TCO and reassembled. Tested unit. Unit heats and cycles as intended. No other issues found. Dryer vent and lint trap clean of lint at time of service.
MICROWAVE WHIRLPOOL WMH1162XVD1 "Arrived to inspect microwave ( The microwave keeps runnning, it has to be unplugged to be turned off.). I checked all switches and changed the interlock. I reassembled and water cup tested the unit and unit tested as designed.JOB COMPLETE"
DRYER MAYTAG MEDB855DC4 Arrived onsite for customer complaint of dryer not starting and getting error code F6E3 (UI Comm Error). Removed and replaced UI overlay assembly. Reassembled. Cleared error codes and tested. All functions work as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
DRYER MAYTAG MEDB835DC4 Arrived to inspect dryer with AF code. I removed and checked the temperature with the dryer vent on and off. On I got 250 degrees and off the highest was 175. I removed and replaced the thermostat. Unit tested as designed.No lint observed at the time of service.JOB COMPLETE
DRYER MAYTAG MEDX655DW1 "Arrived to inspect dryer with no power. I checked the breaker, I powered it off and then back on. I checked voltage at the back of the dryer with the unit plugged in and got the following readings:L1/L2 124 voltsL1/N 0 voltsL2/N 123This is a voltage issue, not the appliance. Customer advised to seek and electrician.NO PARTS INSTALLED JOB COMPLETE"
MICROWAVE WHIRLPOOL WMH32517AS2 "Arrived to inspect microwave not heating. I confirmed the complaint and removed and replaced the magnetron, capacitor and diode. I tested the unit and unit tested as designed. JOB COMPLETE."
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer still not spinning water out of closets. I tested the motor at the windings and got 4.3 4/2 and 4.4 4/3I checked the J2 connections at the board and got no reading. I removed and replaced the harness and service tested the unit and unit tested as designed. I also Calibrated the washer. All water lines were dry at the time of service.Labor was deducted from previous calls for this unit.CS approved cost and parts charges. Spoke to Tech line MARK SR#7723707240 Diagnosis was a wiring issue needs harness
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrive on site to replace the three-way switch, cam plate, and the filter board with the fuse Due to the unit not turning on in the open and close error. Replaced all parts and tested the unit. Unit heat and works properly."
DRYER MAYTAG MEDB835DW4 Arrived onsite for customer complaint of dryer making squealing noises when tumbling. Removed bulkhead and found drum wheels in the rear seized. Removed and replaced wheels using dryer repair kit. Reassembled and tested. Dryer now tumbles and heats as Intended. Dryer vent and lint trap was clean of lint at time of service.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite to remove and replace actuator on top load washer from prior visit’s diagnosis. Removed faulty actuator and installed new replacement. Reassembled and calibrated unit. Unit calibrated successfully. No other issues found. Skyped JB to collect payment since she is not home. All water connections were dry at time of service.
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site for the unit has the open and close error. Tested the unit and found the unit will not turn on and there is damage to the bottom cam interlock. Found the unit will need all new door switches, fuse, interlocks and bottom cam.; ordrng 1 W10562613 (cam-plate) and 1 WPW10531156 (filter FUSE)"
DISHWASHER WHIRLPOOL DU915PWPS0 Arrived onsite to install new wash arm and mount on upper dishrack from prior tech’s diagnosis. Removed and replace all parts. Reassembled and tested unit. Unit now washes as intended. No other issues found. All water connections were dry at time of service.
MICROWAVE WHIRLPOOL MH1170XSS2 Arrived onsite to install AHS provided control to OTR microwave from prior visit’s rediagnosis. Removed and replaced control board. Reassembled. Tested unit. Unit’s CANCEL and START buttons now work as intended. No other issues found.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher not draining. I verified the complaint and extracted the standing water from the unit. I checked the knockout plug from the garbage disposal and it was still in the garage disposal. I removed it and tested the unit and unit tested as designed. No water leaks observed at the time of service. JOB COMPLETE
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for customer complaint of top,load washer not spinning. Ran diagnostics and found error F7E1 (Basket Speed Fault), F7E5 (Shifter Fault). Attempted to calibrate unit and found just washplate would spin. Found actuator faulty; ordrng 1 W10913953 (actuator)"
DISHWASHER GE GDT580SMF7ES Arrived on site to replace the machine control good due to short in the control. Replaced the control and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER WHIRLPOOL DU915PWPS0 "Arrived on site for the upper spray arm for the rack broke off. Tested the unit and found the mounting bracket for the rack is broken as well as the spray. The unit will need a new upper rack to spray arm, mount, and cover screw. Customer is requesting a AM appointment. ; ordrng 1 CNOTE (AM APPOINTMENT ) and 1 WP3385159 (mount) and 1 WP3400919 (covr-screw) and 1 WP8519604 (arm-spray)"
OVEN WHIRLPOOL RBD305PRB00 Arrived onsite for customer complaint of wall oven getting F6E2 error. Tested unit and found lower oven element no coming on. Also found LED display very dim and flashing in and out. Unit will need new control board and lower bake element. Pulled control board from unit. AHS must approve rebuild. OF to R/S. Unit power turned off at breaker at this time.; ordrng 1 CNOTE (BOARD PULLED FOR REBUILD) and 1 CNOTE (NEEDS AUTHO) and 1 WPW10207397 (element bake)
MICROWAVE WHIRLPOOL UMV1160CB6 Arrived to inspect Microwave smoking. I ran the unit and verified it was smoking from the high voltage area. I removed the access grate and saw smoke coming from the transformer. I removed and replaced the transformer and reassembled the unit and tested it with a cup of water. Unit tested as designed. JOB COMPLETED
RANGE WHIRLPOOL WFE975H0HZ0 Arrived to inspect whirlpool range with a dent in the lower storage doo. I confirmed the damage and removed and replaced the drawer. Unit tested as designed.JOB COMPLETE
DISHWASHER KITCHENAID KDTE204GPS0 Arrived to inspect unit not working properly. Ran unit through wash cycle and unit motor never came on. The unit will require a pump and motor on return. Part needed W11124384Still needs more work.PART WAS NOT SENT WITH TECHNICIAN ; ordrng 1 W11124384 (PUMP AND MOTOR)