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for Georgetown, TX
Robert - Georgetown, TX
great service., knowledge and fast repairman, explained whole procedure and gave price up front.
Great service, here on time
Linda - Georgetown, TX
Great service and price
Farmer - Georgetown, TX
Great company and very fair and fast and performance very good
Fixed first time out
Donald - Georgetown, TX
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
David - Georgetown, TX
Alvin went above and beyond the work order to give us tips to keep our appliances working to their potential
ice-maker & water dispenser consult
Rick - Georgetown, TX
Jonathan was polite and professional. He was very informative with his diagnosis and recommendation for repairs.
Linda - Georgetown, TX
Jonathan was polite, efficient and professional. He also answered all of my questions. Great service!
lenny - Georgetown, TX
Jonathan is awesome.
Martin - Georgetown, TX
Repair double oven
Bonnie - Georgetown, TX
Sad that they make self cleaning ovens. Sad when you use it it screws up the oven works. Tommy did a great job, he knows what he is doing. Thanks Tommy.
Chris - Georgetown, TX
Thomas was very professional, efficient and good at diagnosing the problem and coming prepared to fix it.
Whirlpool stuck drawer.
Denise - Georgetown, TX
Jonathan was wonderful. Took care of our problem and was very patient with our chaos of moving in. We would highly recommend him.
Brian - Georgetown, TX
Cory - Georgetown, TX
Adrienne - Georgetown, TX
Duwayne - Georgetown, TX
Lou the tech was great.
Karen - Georgetown, TX
Although Tommy was professional, there were mistakes made that made getting my oven fixed take two months. After the initial visit, I was told there were three parts needed to fix my oven. Then one of those was backordered for over a month. Once that part finally came in, a new appointment was set-up, another morning I had to take off work. And then during that appointment, the part that was brought (the element) was the wrong one - so we had to wait until a new one came from Dallas and reschedule the appointment. The next week's appointment was met and the right parts were brought, but then he discovered that the control panel, which we had waited over a month for, was not needed because mine was fine and he had not tested it correctly in the first place. I was not charged for the part, but my oven did not work for all that time. Not really a win. I appreciated that the appointments were made with my schedule and I was notified before each one, but the inefficiencies seemed to be with the parts and identifying what needed to be repaired.
Ken - Georgetown, TX
Lou was very professional, thorough, knowledgeable and effective
On time and outstanding service
John - Georgetown, TX
Thomas arrived on time and correct the issue very fast, and did a very good job of explaining the issue we were experiencing..
Joel - Georgetown, TX
Thorough and professional.
Joe - Georgetown, TX
Quick yet thorough service. Explained what was checked.
"Its not what I had expected, but its what I had hoped for".
John - Georgetown, TX
I have found that today's consumer usually does not expect to receive great customer service. That's how I approached my initial contact with Appliance Express after the first company I contacted could not provide me a service arrival window between 8am to 6 pm. Three hours with AE, and they came right in the middle of that window!! Professional and friendly - a great confidence builder. Next time, they will be my first and only call.
Ice Maker repair
Chad - Georgetown, TX
Great service - Thomas Lott did an amazing job troubleshooting the issue , it was resolved very quickly and I would recommend him .
Pat - Georgetown, TX
He went above and beyond to repair dishwasher same day despite being given wrong part.
Timely and efficient
Jim - Georgetown, TX
Very polite great service
Melody - Georgetown, TX
Very pleased with.the service.
Marilee - Georgetown, TX
The service did not resolve my problem
Ray - Georgetown, TX
I was told the problem could not be fixed. I am not convinced that is correct.
Glenn - Georgetown, TX
It took them two trips due to not having the right part with them. Tommy was great and they had the refrigerator freezer fixed in no time. I would recommend them
Paul - Georgetown, TX
Larry - Georgetown, TX
Great service from a great Service Tech.
Sally - Georgetown, TX
Tommy was prompt, letting me know that he was on his way, and he completed the service quickly. He even swept up the dust under my refrigerator!
Teresa - Georgetown, TX
Tech was very knowledgeable and provided great customer service
Dishwasher Needed Repair
Jim - Georgetown, TX
Lou is knowledgeable on the equipment and very adept in his work. He had a quick reference of repair histories of Kitchenaid and said the replacement parts could be covered by Warranty. Good attitude and very friendly.
REFRIGERATOR GE DSE25JSHECSS "arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it dispensed a little water then slowly went to a trickle to nothing at all. I could hear the valve coming on when I pressed the dispenser paddle. I removed and replaced the filter housing and tested and the unit is operating as designed. I placed a new filter the customer provided and retested and again it operated as designed. No water leaks observed during service, job completed."
RANGE KITCHENAID KDRS467VSS05 Arrived on site to diagnose a range that has a burner that is going out on low. Found center rear burner not adjusted properly. Adjusted flame size through valve and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site to diagnose a washing machine that will not spin. Tested unit and found no mechanical failures at this time and item being washed too heavy preventing the washer from balancing the load. Advised homeowner on findings. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 "Arrived onsite for the refrigerator not dispensing ice. I found the auger shaft spring missing and the shaft seal cracked causing the couplings to not engage. The shaft is also rusted. The shaft, spring, and seal need to be replaced.. Ordering the shaft, spring, & seal.ordrng 1 WP2198607 (SPRING) and 1 WP2198628 (SEAL) and 1 WPW10258544 (SHAFT)"
COOKTOP WHIRLPOOL WCG55US0HS00 "arrived on site to inspect cooktop flames and grates. Upon further inspection, the customer advised that the unit is supplied with natural gas as the grates are badly warped. I confirmed the grates being warped and I tested all four burners. The flames were correct as they were blue with an occasional reddish/orange tip. I advised that the reddish/orange tips were normal due to possible pipe dope (sealant) on the lines and in the lines that’s mixing with the gas flow. I removed and replaced the grates and tested with a pan and they were good. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the left RC door, ice maker, and door UI. All controls and water are functioning as designed. There were no water leaks present at the time of service. Call complete."
WASHER WHIRLPOOL WTW5000DW2 Arrived insight for the washer with the spin light blinking. I reset the control and checked for stored error codes. I found no codes. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I went over resetting the control and holding the start button for more than 3 seconds with the customer. There were no water leaks present at the time of service. Call complete.
DRYER WHIRLPOOL WED4850HW0 Arrived on site to diagnose a dryer that is not starting. Tested unit and found open thermal fuse preventing power in circuit. Thermal fuse will need to be replaced to complete repairs. ordrng 1 WP3392519 (fuse-thrml)
RANGE WHIRLPOOL WFG505M0BS3 "arrived on site to inspect range not heating evenly. Upon further inspection, the customer advised that the unit isn’t coming on fast enough. Customer advised that he looked it over and didn’t see anything wrong with it. I removed the oven bottom panel and turned the oven on Bake at 350 sheesh and the Ignitor came on and the burner lit within 20 seconds. I reinstalled the bottom panel and using my multimeter I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 448 degrees. My next three readings were 336, 399, 342 for an average of 359 degrees. I tested the cooktop burners and all were operating as designed. I advised the customer of my findings and advised no repairs were needed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I confirmed that the mullion heater was only getting 3 volts and not heating properly but the previous tech ordered the main control and the mullion heater is powered from the UI. Need to replace the UI. Ordering W10901007 CNTRL-ELEC. ordrng 1 W10901007 (CNTRL-ELEC)
DISHWASHER KITCHENAID KUDC10FXSS3 Arrived onsite for the dishwasher with no lights coming on. I found voltage to the main control but no voltage out of the main control to the control panel. The control needs to be replaced. I explained to the customer that the control panel could have taken out the circuit on the main control if something is shorted in the control panel. I replaced the control and had voltage out of the main control to the panel. I replaced the control panel also and tested the machine in the diagnostics cycle. The unit completed the cycle and is working as designed. Call complete.
REFRIGERATOR KENMORE 253.6880201 "Arrived on site to diagnose a refrigerator that had no function. Opened fridge and found both compartments hot. Pulled fridge out to check power source and found protected outlet was tripped. Building had lost power on Monday, and outlet was tripped. Reset outlet and refrigerator came on immediately and compressor kicked on. Verified cooling in both compartments. All is working as designed at this time. Call complete."
WASHER GE GTW680BSJ5WS Arrived onsite for customer complaint of top load washer leaking water on bottom. Tested unit and lifted top. Removed tub ring and found debris clogged inside recirculating pump. Removed debris and tested. Found recirculating pump works as designed and no longer leaks. All water connections were dry at time of service.
DISPOSAL WHIRLPOOL INSINKERATOR 187A Arrived onsite for the disposal that’s jammed. I was able to unjam the unit and remove a piece of the customers old countertop that was replaced. I tested the disposal and there were no water leaks present at the time of service.
RANGE KITCHENAID KSEB900ESS3 Arrived on site to diagnose a range with an F1E1 error present. Error not listed in tech sheet. Cut breaker power for 1 min to power cycle. Retested unit and error still present. Display message was showing internal error. Replaced main control. Retested unit and all is now functioning as designed. Call complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived onsite for customer complaint of French door dual evaporator refrigerator not cooling on RC section. Found TV evaporator all iced over. Removed cover,steamed all ice. Installed new evaporator cover and new control. Reassembled. Unit now works as designed. No other issues found. All water connections were dry at time of service."
REFRIGERATOR LG LFX28968ST/03
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site and found dishwasher full of water and evidence of leak that has damaged the wood floors. I found that the fill valve is not closing completely and water is constantly dripping into tub. Tested drain pump by draining water in unit and found to be working properly.Installed new valve and tested operation. Unit tests good. Job complete
RANGE WHIRLPOOL WGG745S0FS02 "Arrived on site for range front panel damaged and console panel damaged. Customer was not able to print closing document email, had him email to office. Will need to order back panel and bezels. Office to schedule appointment when ETA is available. ; ordrng 5 W11188712/QTY5 (BEZEL/ QTY 5)s and 1 WPW10318550/STAINLESS (PANEL CONTROL)"
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to diagnose a range where the left front burner was not igniting. Examined burner and found the ignitor was adjusted all the way forward, causing too short of a spark to be able to light. Removed burner head adjusted to enlarge spark range. Retested unit with adjusted gap, and all is now working as designed. Call complete."
REFRIGERATOR KITCHENAID KFIV29PCMS00 Arrived onsite for customer complaint of French door refrigerator not making ice. Ran test 057 and found error E2. Attempted to run 056 and found motor will not harvest. Removed and replaced icemaker. Reassembled and tested. Icemaker harvested and called for water. Icebox fan also checks ok as well. No other issues found. All water connections were dry at time of service.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for customer complaint of wall oven getting F8E0 error (Lower Fan Blower). Uninstalled unit and removed and replaced lower blower fan assembly. Reassembled and tested unit. Unit now works as designed. No other issues found.
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on site for unit not making ice. Customer also informed me that it is freezing food in the fresh food section. Found that the ice bin was half full of ice. Finally temperatures at 36° and 2°. Could not find any reason why it had stopped making ice. The bin was empty yesterday per the customer.
MICROWAVE WHIRLPOOL WOC54EC0AS01 "Arrived onsite to install new magnetron, inverter and blower to wall/micro combo from prior visit’s diagnosis. Uninstalled unit and installed all all new replacements. Reassembled and tested unit. Unit now works as designed.
REFRIGERATOR MAYTAG GS5VHAXWY00 Arrived on site to diagnose a refrigerator that was not cooling the RC and only cooled Lower Freezer. Performed diagnostics and found Evap fan was not running at all. Evap was defrosted properly and all other functions performing correctly. Provided estimate for new Evap fan motor Replaced Evap fan motor. Tested function and fan motor is now blowing as designed. Call complete.
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived onsite for customer complaint of OTR microwave making loud noises. Tested unit multiple times and was unable to replicate issue. Customer advised noise has stopped 2 days ago. Advised possible debris has work its way out of blower fan from install. Unit works as designed. No other issues found.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator not dispensing ice. I found the ice clumped in the bin jamming the motor. I removed the ice from the bin and tested the auger. The unit is working as designed. I went over dumping the ice bin every two weeks with the customer if the ice hasn’t been used. Call complete.
RANGE GE JGB720SEJSS Arrived on site for range oven not heating. Inspected unit and work area. Tested operation. Found no amp draw to ignitor. Tested amp draw resistance and found opened. Removed failed ignitor and installed. Tested unit and found no voltage out of relay on control. Removed failed control and installed new. Tested unit. All tested good.
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for customer complaint of freestanding range not heating in oven and shorted in back. Found black power wires shorted out. Removed an replaced harness and installed customer provided power cord. Reassembled and tested. Unit now works as designed. No other issues found.
DISHWASHER GE DDT595SSJOSS Unit will allow me to select a cycle but it will not except and start the unit. Unit will need a lower control board and possibly a user interface.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to repair damage done to dishwasher door. Found right side of door out of place in its hinge. Removed outer panel to access door hinge. Placed right side of door in its proper place. All operations are now normal. All water connections are dry.
WASHER MAYTAG MVWB765FW0 Arrived to inspect clothes stuck underneath agitator.Confirmed the complaint and spoke customer who advised the unit simply stopped working during agitation.I checked to confirm the customer was not on an arch fault or GFCI outlet.Confirmed It was a functional failure.Unit trapped his clothes underneath the agitator.He was washing a small load and his sweat pants got caught underneath and unit wouldn’t restart.I ran diagnostics test mode and unit and now unit tested as designed.All water lines were dry at the time of service.Job complete No LB
WASHER WHIRLPOOL WFW9151YW00 Arrived on site to inspect unit that is displaying F9 E2 failure code. Enter diagnostics and cleared failure code. Ran an entire normal cycle and all operations were now normal and all water connections were dry.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for frost in the freezer section again. Found door sealing properly. Customer mention they were gone for about three weeks when they came home everything was fine. But about two weeks later frost started to appear. Moved defrost mode to manual versus ADC. Sealed the top of the freezer liner to flange. All water connections were dry.
REFRIGERATOR LG LMXS30776D Arrived onsite to install new PCB board to French door refrigerator from prior visit’s diagnosis. Removed an replaced PCB main board. Updated software using JIG and reassembled. Powered up unit and found evaporator fans circulating air as designed. Advised customer to wait 24hrs prior to inserting food. All water connections were dry at time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived to inspect dishwasher leaking from under in the middle.Confirmed the complaint and removed and replaced the pump and motor.Reassembled and unit tested as designed.All water lines were dry at the time of service Job complete
WASHER AMANA NTW4516FW3 Arrived to inspect unit not powering on.I put the unit in diagnostics test mode and unit paused for a second and then tested as designed.I calibrated the unit and let customer simulate washing a load and unit still operated as designed.All water lines were dry at the time of service Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for customer complaint of dishwasher leaking from venting. Removed door and found vent damper not closing.Removed and replaced vent assembly,deflector and control. Reassembled. Vent now works as designed. All water connections were dry at time of service."
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer not advancing past delicate.I attempted service test mode and unit is now stuck in normal mode.I attempted service test mode again and unit never completed test mode.The error code was STUCK UI.Ordering Console Will return with all other previously diagnosed parts.; ordrng 1 W11112656 (CONSOLE )
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking water and water standing in the tub. Upon further inspection, I found a small amount of water in the tub, so I pressed the cancel button and engaged the drain pump. The unit drained the water. I checked the disposal and turned it on and it was clear. I ran the unit in diagnostics showing no error codes. The unit operated as designed with the drain pump draining the water as designed. The customer advised that they have a water softener. I made recommendations for detergent and rinse aid use, as well as, use and care. Also, I found that the door gasket was not installed properly. I reinstalled the gasket and did not observe and leaks during testing. I advised the customer if they have any further issues to contact the office and schedule service. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL GI6FARXXY07 "Arrived on site to install previous diagnosed part. Gained access to ice maker assembly. Removed wire harness and ice maker and installed new. Gained access to water reservoir housing. Removed failed housing and installed new. Tested water dispenser operation while monitoring for water leaks. Cycled ice maker and monitored cycle. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT720PADM1 Removed and replaced failed wash motor. Unit now operates properly with no water leaks. Customer had multiple appointments so she left the door open for me to do the repairs.
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site customer complaint was that their surface rust a little bit on the cooktop told her to buy a product called barkeeper that helps get the little bit of surface rust off the cooktop everything else works great
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site customers complaint was that ice machine it’s not making ice but it’s not making ice perfectly fine there’s nothing wrong and I can find at the moment but customer needs to order a new filter because the filter light is on all lines are dry
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for left front burner not working. Found that the left front burner had failed. Removed and replaced left front burner. All burners, the bake element, and the broil element worked properly."