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Local Reviews
for Georgetown, TX

Rated 4.9 out of 5 stars based on 220 customer reviews

Map of Georgetown, TX

Service was great!




A job well done. A very professional & pleasant repair tec. A business we would call again.


Map of Georgetown, TX

Highly Recommend!




Quality service.


Map of Georgetown, TX

Excellent Service!




professional and kind


Map of Georgetown, TX

Joe




We had outstanding service...Lou, our service professional, was knowledgeable, courteous and communicated very well.


Map of Georgetown, TX

Great service




Tyler Was very friendly and efficient.


Map of Georgetown, TX

Very thorough service. Great job!




Lou did an excellent job.


Map of Georgetown, TX

Fastin great service





Map of Georgetown, TX

OUTSTANDING




Best service tech!


Map of Georgetown, TX

Great Service, too expensive




While my washer was fixed, the $99 diagnostic charge was unnecessary, or should have been applied to the labor. AE knew what was wrong before they arrived. I feel the invoice was about $100 too much, given the tech was here 30-45 min. I will be calling someone else next time just due to the cost. The service, communication & punctuality was right on.


Map of Georgetown, TX

Prompt and Professional




Jonathan arrived within the window of the scheduled time, was professionally groomed, understood the needed repair, and within 30 minutes completed the task. He was courteous and willing to answer additional appliance questions. As asset to Appliance Express! The appliance is under warranty so I am unable to respond to the pricing question.


Tyler




Excellent service by a pleasant and qualified technician.


Good service and excellent tech





Great service.




Great job by Cliff


R Barta




Excellent service


Efficient, effective, professional, knowledgeable




Tyler came as a follow-up to a previous repairman and did his own diagnostic. Within minutes, he found the problem (a bit less repair needed than prescribed by other repairman) and had the washer working in less than ten minutes. He is a jewel to the company. Thanks Tyler for a job really well done!


Excellent




Very good found problem and fixed it quickly.


GREAT SERVICE, AWESOME TECHNICIAN




We specifically asked for Jonathan because the last time he came to our house he was very professional and thorough. He was also so very patient with us who know nothing about appliances and did not give us the impression that he was rushing us to go to another job. So very pleasant to work with and he knew his stuff too. Thanks so much Appliance Express!


Great service all around





Fast




Great fast service.


Great service





Great Service





Great Service, Polite and prompt.




Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.


Real Customer Service from Admin to Tech, Skilled & Personable




Professional, timely work as expected, excellent team.


Great Service




Technician performed super service and was friendly and knowledgable.


Great Service




Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.


Great Service




Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.


Excellent service




Great experience, Tyler was very informative, explained every step of the way, kind and perfessional


Excellent service.




Lou was very professional and did an outstanding job.


Parque Ct misdiagnosis




Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.


Parque Ct 3rd. Visit




Very efficient, personable and competent.


Excellent





Lou does a great job. Appreciate his customer service and attention to detail





Refrigerator repair




Great service..repaOrman was on time. Great advance communication.


Fantastic Service




The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.


Barbara





Jonathan  S.

Jonathan S.

Electrolux slide in range model# WFG320M0BW2. Front right burner not working

Near Cedar Hollow Rd, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site for no fan operation. Found unit to be operating at this time. If it acts up again, it will probably need a new fan control which has been discontinued.

Near Davis Mountain Cir, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Southwestern Blvd, Georgetown, TX 78626
Thomas L.

Thomas L.

Arrived on site for no operation. Found unit had no power. Found unit breaker was tripped. Reset breaker and unit now operates properly DW110 $129.99

Near Liz Ln, Georgetown, TX 78633
Jerry C.

Jerry C.

JE2160SF03 Arrived to inspect no heat. I found the magnetron failing and the unit required the magnetron, capacitor and diode. I obtained authorization and installed the components. The unit heated and designed and I re-installed.

Near Loop S, Georgetown, TX 78628
Tyler B.

Tyler B.

Near Acker Rd, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Limestone Lake Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Checked unit. Installed properly and all connections are dry. Top rack adjuster was off track causing it to push on the door. . Adjusted rack and clipped adjuster back in. Unit work good. Complete

Near W University Ave, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

Hotpoint dryer model# HTDX100EM6WW. Not powering on.

Near E 19th St, Georgetown, TX 78626
Tyler B.

Tyler B.

Near N Fwy Service Rd, Georgetown, TX 78626
Jerry C.

Jerry C.

KUDH03DTBL0 Arrived to inspect leak. I found there were signs of leaking from the vent assemblies, but the heater connector on the left side was steadily dripping. I tightened the heater connector nut and tested. The leak issue was resolved and I found no further evidence of current leaks. Operational test good, no leaks of the water supply observed during service.

Near Brandy Ln, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect dishwasher not draining. Upon further inspection, I found that the unit had standing water in the tub and the drain pump had been engaged and the unit still wasn’t draining. The customer advised that the unit is approximately two months old and they were the first to use the unit and it never drained from the first use. I looked underneath the kitchen sink to inspect the drain hose to the disposal and removed the drain hose from the disposal and found that the disposal plug had not been removed. I removed the plug and re-installed the dishwasher drain hose to the disposal and placed the unit in diagnostics. The unit showed error code 6/4-float switch stuck. Using my wet vac, I vacuumed the water from the unit before starting diagnostics. I cleared the error code and continued with testing and the unit operated as designed and the drain pump operated good. No water leaks observed during service, job completed.

Near Madrid Dr, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site for no ice condition. Customer cleaned unit and the ice production continued to dwindle. Started unit up and it never created any cold. Unit has sealed system issue indicating evaporator and compressor failure. $1100 estimate. Customer is going to replace unit. All water connection are dry. Customer had unit pulled out when we arrived

Near Summer Ridge Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for no ice condition. Customer cleaned unit and the ice production continued to dwindle. Started unit up and it never created any cold. Unit has sealed system issue indicating evaporator and compressor failure. $1100 estimate. Customer is going to replace unit.

Near Pristine Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Pristine Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for no ignition. Found unit to have a failed spark module. Replaced module and tested unit. All operations are now normal.

Near 6 Flags Dr, Georgetown, TX 78633
Tyler B.

Tyler B.

Near W Morrow St, Georgetown, TX 78626
Thomas L.

Thomas L.

Removed and replaced both fresh food door gaskets. All water connections were dry.

Near Old Chisholm Trail, Georgetown, TX 78633
Tyler B.

Tyler B.

Near N Interstate 35 Frontage Rd, Georgetown, TX 78628
Tyler B.

Tyler B.

Near N Interstate 35 Frontage Rd, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site or improper baking temperatures. Tested unit and lower oven was 20° off and upper oven was 10° off. Calibrated both. Attention Selena please get with whirlpool to get paid for this call as it was a Putle home. 360 390

Near Martin Creek Ln, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

Maytag washer model# MVWB955FC1. Leaking water at back of unit.

Near San Matteo St, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site for poor washability. Found heavy white build up in unit. Found wash and drain and fill were normal. Water temp was at 122 at sink. Suggested customer try afresh to clean build up in unit.

Near Granite Peak Cove, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for improper cooking temps/ too slow to heat up. Heated oven to 350 degrees. Unit tested properly. The customer will allow a longer preheat time in the future.

Near Cattleman Dr, Georgetown, TX 78633
Thomas L.

Thomas L.

Arrived on site for uneven burners. Found all burners were irregular shape. Found all burner caps were not aligned properly causing uneven burner shapes. Aligned all caps and all burners are now proper.

Near Holiday Creek Ln, Georgetown, TX 78633
Clif L.

Clif L.

Whirlpool refrigerator WRX735SDHZ00. Arrived on site to replace freezer door for refrigerator. Replaced door and sealed cavity with clear food grade silicone. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Near Fort Cobb Way, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site or issues with the lower rack operation. Found that the lower rack wheel assemblies were failing. Replaced all four lower rack assembly. Lower rack and upper rack are both not working properly. Water connections were all drive.

Near Woodland Park, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Young Ranch Rd, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Ranch Rd 2338, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site for no operation on unit, found after previous tech replaced door locks unit then no longer had door error. Once door lock error went away unit would then not power on. Replaced main control that was burned on 3421 and 3419 connectors. Once control replaced unit would run for approximately 4-7 seconds and then shut off. Found low voltage on transformer not allowing supply to run control. Also found that customer stated there was major noise before unit stopped working. Will need to bring capacitor diode and magnetron with transformer on next visit to verify unit is heating. Will need authorization ordering one CNOTE- authorization. Unit is unplugged. Office will reschedule once authorization is received.

Near Cherokee Rose Cir, Georgetown, TX 78626
Lou S.

Lou S.

arrived on site to inspect washer start button not working. Upon further inspection, I placed the unit in diagnostics and checked for error codes. Error codes 9/2, 0/5 appeared. As I attempted to clear the codes, the unit UI would not function correctly and would not clear the codes nor allow me to advance into diagnostics mode 51. I removed and replaced the main control and control panel and placed the unit in diagnostics and calibrated the unit under mode 52. After calibration, I placed the unit in mode 51 and continued with testing. The unit operated as designed with no error codes at the end of testing. No after leaks observed during service, job completed.

Near TX-195, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect oven temps. Upon arrival, the customer advised that they were baking and the food came out not fully cooked and were concerned that the unit wasn’t heating properly. Using my thermal couple, I placed my lead in the middle of the center rack and turned the unit on at Bake 350 degrees. At the 350 degree notice, I had a reading of 353. I continued with my readings and achieved 328, 366,323, and 374 for an average of 349 degrees. I advised the customer of my findings and there there is no reason to calibrate the unit. No gas leaks detected during service, job completed.

Near Paint Creek Lane, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect oven door glass broken. Upon further inspection, I found that t(e upper oven door inner glass had shattered and needed replacing. Using my vacuum, I cleaned up the remaining glass pieces from the door and installed the new inner door glass. Placed the door back on the unit and cleaned the glass from around the unit and the bottom oven door. Job completed.

Near Parker Dr, Georgetown, TX 78628
Tyler B.

Tyler B.

Near SE Inner Loop, Georgetown, TX 78626
Tyler B.

Tyler B.

Near Grand Jct Trail, Georgetown, TX 78626
Tyler B.

Tyler B.

Near FM1460, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

KitchenAid dishwasher model# KUDE60FVSS0. Not heating.

Near Woodland Park, Georgetown, TX 78633
Dona W.

Dona W.

Arrived on site for customer complaint that they have to cycle dryer more than one time for clothing to get dry. Customer is using sensor dry and not time dry, instructed customer on drying alike clothing to where sensors will be able to evenly read clothing dampness. Also instructed customer if drying unlike clothing to use time dry. Showed customer how to clean sensors due to customer using dryer sheets. Venting is clear as air flow is good. Ducting is going over 25 feet to get to outside- this will reduce new air flow. Verified temperatures on sensor cycles and on time dry. All temps are within specification. Did increase dry time on sensor dry to 15% more time. Unit is not hooked to water but has steam cycle. All operations check good.

Near Clear Ridge Cove, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect oven not level. Upon further inspection, I used the customers pan and set it on the grates. I found that the grates are warped causing the pan to rock back and forth on the grate. I tested all burners and all are working properly. I am ordering a grate kit and will have it shipped directly to the customer D2C. No gas leaks observed during service.

Near Hobby St, Georgetown, TX 78633
Lou S.

Lou S.

arrived on site to inspect refrigerator lights not working. Upon further inspection, I removed the water box cover to inspect the lights wiring harness and found that they were all good. I removed and replaced the LED board in the back of the unit and found that the board was bad as the lights came on inside. No water leaks observed during service, job completed.

Near Boquilla Trail, Georgetown, TX 78633
Thomas L.

Thomas L.

Near Skyline Rd, Georgetown, TX 78628
Thomas L.

Thomas L.

Arrived on site for shelf that will not fit properly. Found3rd shelf in fresh food section was not aligning properly in shelf ladder. Corrected and shelf now fits properly.

Near Skyline Rd, Georgetown, TX 78628
Lou S.

Lou S.

arrived on site to inspect washer filling when not in use. Upon further inspection, I found that the valve was open and allowing water to drip into the unit when it is not in use. I quoted the customer FL350 $179.99 for diagnosis/labor fee and $77.03 for the water valve for a total including tax of $278.22. The customer agreed to the repair and paid in full, so I removed and replaced the water inlet valve and in the process, I found a lot of debris in the screens of the valve. I tested the unit and it operated as designed. No water leaks observed during service, job completed.

Near Sequoia Trail E, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

Whirlpool microwave model# WMH31017FB0. Light is flashing when door is opened.

Near Holiday Creek Ln, Georgetown, TX 78633
Tyler B.

Tyler B.

Near Vallecito Dr, Georgetown, TX 78626