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for Georgetown, TX
Donna - Georgetown, TX
My tech was excellent
Wonderful, professional service!
Jimmy - Georgetown, TX
The entire company is exceptional, with excellent communication. We have been very pleased with their prompt service. Joel is a great technician.
Great service in a timely manner.
Rogene - Georgetown, TX
Great service, on time, attentive to problems
Norman - Georgetown, TX
Jeanie - Georgetown, TX
Helpful, kind, and pleasant -
Thomas - Georgetown, TX
Excellent service, very knowledgeable and professional .
timely, professional service
Sandy - Georgetown, TX
Tommy was on time, personable, knowledgeable, professional. He's a keeper!
Excellent service experience
Keith - Georgetown, TX
Lou did an outstanding job diagnosing and repairing our Whirlpool OTR microwave. In and out in a half-hour, and the microwave and range hood functions are all working as expected now. Very professional, and we were quite happy with our experience.
Martha - Georgetown, TX
Refrigerator stopped cooling on a Thursday night. We moved everything out and called Appliance Express the first thing Friday morning. Tommie squeezed us into his schedule and replaced a faulty part. Great service: timely, professional and pleasant!
Dan - Georgetown, TX
Quick Service and Professionl company
Jim & Linda - Georgetown, TX
We called AE on Friday evening and Lou came out on Monday and by Thursday morning, the job was comjpleted . Professional service man and Company.. Excellent total communication with all phases of the finished product
Nicholas - Georgetown, TX
Had a quick appointment to fix stove and Thomas was very friendly and professional.
Ramy - Georgetown, TX
Excellent service, outstanding techs!
David - Georgetown, TX
We've had some follow up items in our new home addressed by Appliance Express. All of the techs communicated prior to arrival and showed up as scheduled. Techs were well groomed, courteous, knowledgeable and professional. Once the warranty period expires, we will continue to utilize Appliance Express.
Great, friendly service
Kari - Georgetown, TX
He was very helpful and let me know I need to quit using some of the things I do and need to get cleaner.
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Lois - Georgetown, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great service!!! Warranty
Anita - Georgetown, TX
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose dishwasher leaving white film on dishes. Ran diags and verified no errors. I informed customer dishwasher is working to its capabilities but too much detergent is being used. Informed customer to only use 1 tblspn of HE detergent. Rinse aid is being used but i set it to max. No repairs can be made to make dishwasher function differently than it already is. Verified no water leaks at time of svc call.
DISHWASHER MAYTAG MDB4409PAS0 Arrived on site for unit leaking water. Found unit totally engulfed in suds. Unit will need new drying agent dispenser. .; ordrng 1 WPW10428215 (dispenser)
REFRIGERATOR MAYTAG MFT2976AEM00 "Arrived on site to diagnose refrigerator not cooling properly in frz and frost behind crispers. Found 15 degs in frz and E5 error. Fresh food evap needs replaced per Technical Service Pointer #: W10666205C. Will need to replace main board, evap fan mtr and for defrost issue. Verified no water leaks at time of svc call.; ordrng 1 SV8404 (2 valve) and 1 W10143759AUTHO (drier (service)) and 1 W10633627AUTHO (motor-evap) and 1 W10687098 (evaporator) and 1 WPW10389152 (support) and 1 WPW10581606 (cntrl-elec)"
OVEN WHIRLPOOL GW397LXUB06 "Arrived on site for oven that would not bake or broil. Found that the bake did work but the broil did not. Replacing broil igniter.. ; ordrng 1 74007498 (igniter,oven) and 1 NEED2IGNITERS"
REFRIGERATOR/TOP GE GFD28GSLESS "Arrived on site for unit with frost build up in freezer and not dispensing water or ice, and no lights. found ice in bucket, found door switch faulty and intermittent working, does not turn off when door is closed, also found product in way of freezer door closing, advise and removed item and door now seals, removed all frost, no leaks on site ; ordrng 1 WR23X29161 (fresh food door ligh)"
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to install parts I previously ordered. Verified operations after replacing parts. Had previously replaced lid latch on first call,. Drain is secured. Verified no water leaks at time of svc call."
REFRIGERATOR FRIGIDAIRE FGHS2655PFA Arrived on site to diagnose EF error for fridge. Found evap fan error and ice around fan. Verified water splashing over fill tube created problem. Cleared ice and adjusted fill tube and wrapped with tape to prevent splash overs. All else is working fine. Informed customer to get water pressure lowered to fridge. Verified no water leaks at time of svc call.
RANGE WHIRLPOOL WFG320M0BB0 "arrived on site to inspect range cooktop burners. Upon further inspection, I tested all of the burners and the back two burners would not light. I attempted to clean the burner head around the Ignitor and it did not work. I removed and replaced both burner heads and tested and they operated as designed. No gas leaks detected during service, job completed."
DISHWASHER AMANA ADB1400AGW1 "Arrived on site to diagnose dishwasher not dispensing rinse aid. Dishes are coming out dry. Customer doesn’t use dishwasher too often. Explained to customer unit doesn’t use much rinse aid and if dishes are coming out dry, rinse aid is being used during cycle they just don’t realize it. Informed customer of operations and verified no water leaks at time of svc call."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected unit for rust. I found one of the times on upper rack beginning to rust. Installed new upper rack and tested for faults. U it tests good. Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install parts I previously ordered. Installed and verified operation. Customer didn’t defrost unit and will need to defrost it. Already had the, sign defrost waiver on first trip. Verified no water leaks at time of svc call."
MICROWAVE WHIRLPOOL WOC54EC0AS00 Removed and replaced defective inverter. Unit now works properly.
DISHWASHER WHIRLPOOL WDT710PAYM6 While in the home servicing the microwave. The customer informed me that his dishwasher door doesn’t work properly. Found one broken pad on the floor. Will order and bring back all door spring and bushing parts. and 2 WP8268961 (pad)s and 2 WP8268990 (bushing)s and 2 WPW10337934 (spring)s
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site to diagnose oven not heating properly. Verified cycle temps at about 348, called source, spoke with Austin, verified proper operation gave. Informed customer of normal temps. Informed customer of preheat temps and when to put food inside oven. Verified all is fine with oven."
REFRIGERATOR WHIRLPOOL WRS315SDHB00 Arrived on site for the unit is leaking water. Found a small sheet of ice at the bottom of the freezer due to the drain is clogged. Found small pieces of insulation foam clog in the drain. Remove the insulation foam and tested the unit. Unit is draining properly and all water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose condensation complaint on top of frz gasket. Found liner has completely separated from frz door. Frz door needs replaced. All else checked out fine.; ordrng 1 W10919622AUTHO (FRZ DOOR SS )"
DRYER GE GFDR485EF1MC "Arrived on site to diagnose dryer not coming on. Found control panel board severely shorted. Informed customer it shorted out. . ; ordrng 1 WE04X23220 (pcb asm ui-mc and sw)"
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to diagnose dishwasher not washing properly. Ran diags and found motor fault error and heater error. Verified voltage to wash motor. Replaced sump and motor assy and verified operations. Cleared error, heating element came on fine. Informed customer of control settings. Verified no water leaks at time of svc call."
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for unit that is undercooking. Found sensor and control not regulating heat cycle. Replaced and tested unit.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to test unit for leaking water at gasket. It is the mullion that is condensating. The mullion heater tests good. I have no voltage to the heater.
DISHWASHER KITCHENAID KDTE704DBL0 "Arrived on site for no drain condition. After visiting with the customer about the condition of the unit they informed me that the last few cycles that they ran worked properly. Unit fills, washes , and drains properly. Diagnostics found no faults. Customer will continue to use unit to see if it continues to work properly or not. All water connections were dry."
RANGE WHIRLPOOL KGCU463VSS01 Arrived on site to diagnose cooktop knobs not turning properly. Found valve stems bent and knob trim needed adjustment also. Adjusted and verified operation. Verified no gas leaks at time of svc call.
WASHER KENMORE 11049962602 Arrived on site to install part ordered by previous tech. Replaced and verified operations. Drain is secure. Verified no water leaks at time of svc call.
WASHER AMANA NTW4605EW0
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site to install part I previously ordered. Replaced, ran diags and the air damper now works fine. It closes and opens correctly now. Verified no water leaks at time of svc call."
WINE COOLER WHIRLPOOL WUR50X24EM00 arrived on site for no cool condition. Found the unit was not running but the light was on. Found that the unit was stuck in the defrost mode. Advanced the timer in the unit started operating. Contacted manufacture 10 to go up assistance line and spoke with Chris. order a new timer directly from Plainfield IndianaWpw10239390; 1 WPW10239390 (timer-def)
MICROWAVE GE PNM9216SK3SS "Arrived on site for the unit is not heating. Tested the unit with a cup of water and the water did not get hot. Found the fuse is defective . Will need to the control, filter board, two fuse, the filter board. Will use the mag, cap and diode on the next visit. ; 2 WB27X10388 (fuse)s and 1 WB56X30177 (CONTROL PANEL)"
DRYER WHIRLPOOL WED5000DW2
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for LED lights not lighting up. Removed and replaced controls and tested. Lights now function properly removed and replaced poor fitting grill that was vibrating and causing noise concerns. Trim on shelf has broken. All water connections are dry.; ordrng 1 W10807832 (D2C)
REFRIGERATOR AMANA ARB2217CW "Arrived on site to diagnose fridge not cooling. Found compressor clicking and not starting. Windings checked out fine. Ok to use start relay sent per source, Verified no water leaks at time of svc call."
UNKNOWN ADMIRAL n/a
BUILT IN COFFEE INGLIS DNCNDHDHFHFHDHDH
WASHER MAYTAG MVWB765FW1 Arrived on site and tested operation. Customer concerned with water filling over the top of the clothing in the unit. Ran diagnostics and found no faults. Ran cycle and found water filling to proper level. Unit working as designed and no leaks found at time of service. Job complete
WASHER KENMORE 11049962602 Arrived on site for the unit is pouring water inside the unit when the unit is off. Tested the unit and found the valve is defective.. ; ordrng 1 WP8182862 (valve)
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived to inspect dishwasher door not closing properly. I confirmed the complaint and removed the mounting screws and corrected the door error.All water lines were dry at the time of service.JOB COMPLETE.
REFRIGERATOR MAYTAG MFX2571XEM2 "Arrived on site to diagnose fridge not cooling in ff side. Found temp normal in ice room and frz but 55 degs in lower of ff side and 60 up top. Found the air damper closed. Ran diags, damper didn’t open or close in diags. Had air damper on hand, replaced, ran diags and still same issue. Found main control board needs replaced. Thermistor tests checked fine. ; ordrng 1 WPW10285198 (cntrl-elec)"
DISHWASHER WHIRLPOOL WDF330PAHS3
OVEN WHIRLPOOL WOC54EC0AS04 Arrived on site or unit displaying open and close door message. Replaced door switches and all operations are now correct.
WASHER GE GTW460ASJ9WW Arrived on site to install parts ordered by previous tech. Verified operations after installing parts. Drain cannot be secure properly see pic. Informed customer. Washer in garage. Verified no water leaks at time of svc call.
REFRIGERATOR GE GSH25JSEFBB "Arrived to inspect unusual noise from unit. Checked ice maker, ice maker motor, evaporator fan motor, drain pan and drain tube. Found nothing unusual about the refrigerator.All parts operated as designed.)No parts installed today.JOB COMPLETE TENANT SATISFIED"
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site for the unit will not drain. Removed the water from the tub and found plastic item stuck in the pump. Removed the item and tested the unit. Unit works properly and all water connections were dry at the time of service.
OVEN WHIRLPOOL WOD77EC0HS00 "Arrived on site to diagnose oven not connecting to WiFi and not scrolling through options. Verified operations are normal, scrolls fine. Informed customer to rub hands together to help make contact with static and keep moisture low around panel. Informed customer they will need to contact the WiFi support group to get assistance with the WiFi connection at Wifi help line
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived to inspect lED lights intermittently working. Opened and tested all doors and lights responded with a 1/2 second delay. Customer advised sometimes they don’t come on as designed.Ordered UI and LED board NEEDS MORE WORK.; ordrng 1 W10804160 (LED BOARD) and 1 W10894103 (UI CONTROL ELECTRICAL BLACK)
RANGE LG LRG3093ST/00
ICE MACHINE KITCHENAID KUIX505ESS1 arrived on site and removed and replaced very Noisey compressor and it’s cooling fan motor. All water connections are dry. All operations are normal. Unit made a great first slab.