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Local Reviews
for Gatesville, TX

Appliance Express Rated 4.7 out of 5 stars based on 6 customer reviews

Map of Gatesville, TX

Very kind




Review of Appliance Express


Map of Gatesville, TX

Great




Review of Appliance Express


Map of Gatesville, TX

Timely fast efficient.




Review of Appliance Express

but 24h later still no ice.


Map of Gatesville, TX

Sharon




Review of Appliance Express

Very good experience. Very professional .


Map of Gatesville, TX

Steve




Review of Appliance Express

He did a great job


Map of Gatesville, TX

Joan




Review of Appliance Express

Excellent service


Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace day dryer, compressor, coupler, and lokring fittings. Play Stena under a vacuum and vacuum for over five minutes. Pump to unit full of refrigerant and pressures got to 140 psi on the high side and 0 psi on the low side. Unit is working as designed. Call complete."

Near Imperial Dr, Gatesville, TX 76528
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRT108FZDB05 Right on site for refrigerator not cooling properly in the freezer and fresh food section. Upon arrival found that the freezer was actually running about 15° but was trying to freeze but the refrigerator had no cold air under 60° after opening up the freezer and finding out that the unit had a defrost issue with a bad control and thermistor I went ahead and replaced the freezer thermostat as well as the main control and the fresh food compartment and retest of the unit and everything is not working as designed call complete

Near Farm Rd 1690, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRT318FZDW05 Arrived on site for a refrigerator that’s going to much in both compartments. Inspected unit and work area. Customer advised that the issue was not with it over cooling but that there is no cool. Unit has been unplugged for several days and plugged in unit. Found compressor trying to kick on but not starting. Replaced starting device and tested unit. Unit did the same thing and we try to start but would not start the compressor. Tested voltage going to the compressor and found proper voltage going to the starting device. Issue is with failed windings on a compressor. Ordering sealed system repair parts and office will need to contact customer about reschedule date to be out of stock parts. Service will need two hours and lock ring kit.; ordrng 1 LOKRINGKIT (LOKRING) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11490399 (DRIER)

Near Imperial Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB4949SHZ0 Arrived on site for dishwasher that had a spray arm fall and melt on the bottom. Inspected unit and work area. Found washer arm in the dishwasher with the top melted. I called Techline and spoke to Ed SR# 7728474867. He advised it was no longer a safety issue and to go ahead and replace the middle spray arm. Replaced spray arm and tested unit. Unit is working as designed. Call complete.

Near Sierra Vista Dr, Gatesville, TX 76528
Al R.

Al R.

WASHER MAYTAG MVWC565FW0 "Arrived to inspect washer not washing at all.Confirmed the complaint and found the pressure hose to tub was misreading the pressure in tub due to previous tech not poking a hole in the new tub at the pressure hose.I corrected the error, reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Cleaned my work area.Job complete"

Near River Oaks Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC565FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, basket, gear case, agitator, shift actuator, and splutch assembly. Reassembled unit and placed unit in a manual test for agitation and spin. Agitation ran as designed but the spin made a grinding sound. Tilted unit back and spun the splutch by hand. Found this blood stripping on the gear case. Removed splutch assembly and replaced with old splutch assembly and tested unit. Unit is working as designed. Call complete."

Near River Oaks Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site for range that has a cooktop light on that won’t turn off. Inspected unit and work area. Customer advised that the cooktop hot light was stuck on for a week and would not turn off but turned off yesterday. I remove the top panel and tested all elements. Unit cooktop lights turned on and off as soon as they lost all temperature. Unit appeared to be running as designed. I called Techline and spoke to Robert SR# 7728347226. He had me run a couple tests and all checks came back good. He advised that since we cannot replicate the issue and everything seems to be running properly, he advised not to make any repairs. Unit is working as designed. Call complete."

Near Straws Mill Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MHW5630HW0 Rived on site for a washing machine that won’t make selections. Inspected unit and work area. Found unit with turn on but as soon as you want to press start or any other buttons on the unit it would not do anything. Replaced consul and tested unit. Unit is working as designed. Call complete.

Near Kathy St, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC565FW0 "Arrived on site for washing machine that will wash clothes. Inspected unit and work area. Unit is in a very tight area with very little room to work. Plugged unit in and drain pump initially started and ran with no water in the unit. . Removed pressure hose and unit still continued to drain. Placed unit in service diagnostics and found an F7 E1 (basket speed fault) error code. Placed unit in a manual agitate and spin test and unit would not spin or agitate. During agitation it appeared that the unit was trying to move but wasn’t moving more than an inch left and right. Attempted to remove agitator and found it completely seized onto the gear case. Unit will need agitator, hub, in her basket, outer tub, gear case, drive motor, clean out filter, and control for full repair. Will need two men and two hours for repair. Ordering parts and office will need to contact customer to reschedule customer for return visit due to PSP items. ; ordrng 1 CNOTE (TWO MAN) and 1

Near River Oaks Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

OVEN MAYTAG MET8800FZ0 "Arrived on site for oven that has enamel coming off in the top oven. Inspected unit and work area. Found a chunk of liner that had broken off that is half an inch wide and 8 inches long. I called Techline and spoke to Rick SR# 7728116943. He reached out via video to take pictures and designate what or if repairs would be done.

Near Co Rd 107, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator that still sweating in the dispenser area and leaking onto the floor. Inspected unit and work area. Replaced door and tested unit. Unit is working as designed. Call complete.

Near Comanche Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER LG WM3997HWA Arrived on site for washer that won’t drain. Inspected unit and work area. Unit was full of water when I got here and try to run the drain. Heard a grinding sound. Removed water from unit and checked drain pump for obstructions. Found something metal stuck in the drain pump causing the impeller to strip. Was able to move the impeller by had without resistance..

Near Star Ln, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FRT18L4JB2 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, evaporator, dryer, and access valves and pumps unit full of. Tested pressures and got pressures to equalize at zero psi on the low side and 150 psi on the outside. Pressure is held for 15 minutes and evaporator was developing a decent price pattern. Unit is working as designed. Call complete."

Near Royal Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWB865GW0 on site for washer that is showing a DRN code. Inspected unit and work area. It’s still showing it placed in a in a drain in span and heard drain pump actuating but would not drain the water and was super loud. Unplug the unit and power reset unit. Plugged unit back in and placed in service diagnostics. Found an F9 E1 (drain pump system problem-long drain) and F2 E1 (UI stuck button) error codes. Removed hose connecting tub and drain pump. Found metal wiring clamp obstructing the drain pump from being able to turn. Removed obstruction and tested unit in a manual fill and drain twice. Unit is working as designed. Call complete.

Near Bueno Ln, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to inspect a refrigerator that is still not cooling. Inspected unit and work area. Removed back cover and evaporator cover and found no leaks. I called Techline and spoke to Kathy and then Mark SR# 7727718875.

Near US-84, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FRT18L4JB2 Arrived on site to install previously diagnosed parts. Found unit unplugged. Turned unit on and checked for a frost pattern at the evaporator. Found no frost pattern but instead heard a hissing sound. Inspected evaporator and found a leak at the copper line that meets the evaporator. Will need evaporator as well to perform full repair. Ordering parts and office will need to get authorization for repair and contact customer for reschedule date if we get authorization for repair. ; ordrng 1 5303918274 (evaporator kit)

Near Royal Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DRYER MAYTAG MEDC215EW0 "Rubbed on site for dryer that’s making a loud banging sound while in use. Inspected unit and work area. Found the unit was making the sound when unit was being spun by hand. Removed front panel and found several screws inside the door. Found rollers were hard to turn. Replaced rollers, belt, and idler pulley and tested unit. Unit still made a squeak. Adjusted padding and bearing and tested unit. Unit ran as designed. Call complete."

Near Ranier Rd, Gatesville, TX 76528
Wesley P.

Wesley P.

DRYER GE DCVH680EJ1MR Arrived onsite and found unit motor to have seized but a manual turn allowed every test after for drum to turn on its own full strength. No parts needed.

Near Royal Dr, Gatesville, TX 76528
Clif L.

Clif L.

OVEN WHIRLPOOL WFE361LVS0 Arrived on site to diagnose a range that is not working. Found terminal block shorted out. Replaced terminal block and tested unit. Found all is working properly at this time.

Near Golf Course Rd, Gatesville, TX 76528
Clif L.

Clif L.

REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no refrigerant in unit due to leak in sealed system. Contacted tech line and spoke with Robert. He advised to either try to isolate leak in system or have dealer contact trade partner services. Job is complete.File#7727718875

Near US-84, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site for a dishwasher that would fill with water. Inspected unit in the work area. Place unit in a normal wash cycle and unit begin to fill with water. Placed an in-service diagnostics and found F7 E1 (no heat) and F6 E1 (no/low water). Ran unit through an auto diagnostic cycle and unit would not spray. Removed front panel and found the motor connector loose from the control. Connected motor to control to form better seating and tested unit. Unit is working as designed. Call complete.

Near TX-36, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site to install previously diagnosed parts. Replaced dryer and tested unit through a vacuum. Unit kept the vacuum. Added refrigerant and pressures stabilized at -2 psi on the low side and 165 psi on the high side. Call complete.

Near US-84, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER MAYTAG MDB8979SFZ2 Arrived on site for dishwasher that had a broken rack. Inspected unit and work area. Found right side track broken. Replaced track and reassembled unit. Unit is working as designed. Call complete.

Near Gates Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor and starting device and coupler. Went to use th lock ring on the drier and found the lock ring kit did not have the correct crimp rings for the drier. Once correct rings are found, office will need to contact customer for reschedule date. ; saved tckt"

Near US-84, Gatesville, TX 76528
Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WFE361LVS0 Arrived on site for range that was sparking. Inspected unit and work area. Removed back cover and was unable to find burn marks around control or infinite switch is. Plugging it in and immediately got a spark coming from the terminal block area. Found electrical cord completely detached on the L one circuit and grounding at the base of the chassis. See photo. Advise customer to replace his plug and unit should work as designed. Call complete.

Near Golf Course Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC565FW2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both motor and control and tested unit in a manual spin. Unit started making a knocking noise after about 15 seconds. I called tech line again and spoke to Leon SR# 7727556559.

Near Owl Creek Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR MAYTAG MRT118FFFE04 Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Unit has been unplugged for several days. Plugging it in and found condenser fan running evaporator fan running. Compressor kicked on but was pulling .545 A. No frost pattern was developing. Unit has small amounts of oil leaking from the top of the dryer. Office will need to contact customer to schedule a return date due to compressor and evaporator being PSP items.; ordrng 1 LOCKRINGLOCKRING (LOCK RING) and 1 W10913906 (coupler) and 1 W11107829 (DRIER) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )

Near US-84, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER BOSCH SHE4AP06UC/06 "Arrived on site for dishwasher that’s not draining. Inspected unit and work area. Unit still had water at the bottom of the dishwasher. Placed unit in a normal cycle and unit began to drain. Opened up dishwasher and found all water removed from the bottom of the dishwasher. Placed unit in service diagnostics and found zero error codes. I called Bosch Techline at 1:00pm and spoke to John (he advised they do not have file numbers but to mention the time we called). He had me check a few things and found the unit was not installed properly with the drain hose. The unit is draining into a sealed drain system with no airflow, causing intermittent issues. He advised they needed to fix the drain hose installation."

Near N 31st St, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DRYER GE GTD75ECSL1WS Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced user interface control and tested unit. Unit is working as designed. Call complete.

Near Co Rd 145, Gatesville, TX 76528
Jonathan M.

Jonathan M.

WASHER MAYTAG MVWC565FW2 Arrived on site for washer that’s making a clicking noise as it spins. Inspected unit and work area. Placed in service diagnostics and did not find any error codes. Please do not in an auto test and it ran as designed. I ran the unit in a manual spin and the clicking sound started after about 15 to 20 seconds into the spin. I called Techline and spoke to Sterling SR# 7727556559. He advised that there was an engineering fix for this and was being caused by the triad not being able to keep track of the spin speed. They said they did not know if it was a problem with voltage coming from the control or if it was losing voltage at the motor but advised to replace both. Ordering parts and Office will need to contact customer for possible reschedule date due to control being a PSP item.; ordrng 1 W10885487 (motor-drve) and 1 W11399433 (CONTROL)

Near Owl Creek Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE LFSS2612TF2 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice maker and tested unit. Unit is working as designed. Call complete.

Near Straws Mill Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived onsite for dishwasher that won’t turn on. Inspected unit and work area. Tested voltage going to unit and found voltage going from 122.3 V for several seconds and then dropping down to 23.7V and then bouncing back within a few seconds. I called Techline and spoke to Michael SR# 83495997. He advised the inconsistencies in voltage was causing this issue and that the customer needed to get an electrician to fix his voltage issue.

Near Pleasant St, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site to install previously diagnosed parts. Inspected in and work area. Please sealant down around ice chute. Tested unit and unit is working as designed. Call complete.

Near Comanche Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DRYER GE GTD75ECSL1WS Arrived onsite for dryer that won’t power on. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested power at the terminal block and found proper voltage. Tested power going to the control and found correct power. I found no data about voltage to the UI or which pin connectors to check so I called GE Techline and spoke to Don SR# 03529926. He had me run several checks and advised to replace the control but to bring a user Interface just in case. Ordering parts and office will need to research user interface and call customer to reschedule due to item being out of stock. ; ordrng 1 WE03X26824 (USER INTERFACE) and 1 WE04X29098 (CONTROL)

Near Co Rd 145, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE LFSS2612TF2 Arrived on site for a refrigerator that’s making a loud noise. Inspected unit and work area. Customer advised that the issue was with his icemaker. Turned on icemaker and icemaker began to roar. Ordering icemaker. ; ordrng 1 241642534 (ICE MAKER)

Near Straws Mill Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived onsite for refrigerator that is leaking water from the dispenser area. Inspected unit and work area. Tested water dispenser, ice dispenser, checked the separator for air leaks, tested icemaker fill test, and checked for air gaps causing ice to melt and found the unit operating as designed. I called Techline and spoke to Joel and then Sterling SR# 7727509851. Joel could not find the issue and recommended to have the customer unplug the water supply to figure out if it was in fact a water leak or condensation coming from somewhere. I spoke to the customer and he showed me underneath the bottom cover. Water was dripping from behind the back cover of the dispenser area. Removed UI and separator and found water condensation on the door where the ice chute goes into. I call Techline back and spoke to Sterling. He advised to use permagum to seal off the ice chute into the door and if the leak continued, to replace the door. Ordering sealant ; ordrn

Near Comanche Dr, Gatesville, TX 76528
Jonathan M.

Jonathan M.

MICROWAVE JENN-AIR JMC2427DS02 "Arrived onsite for microwave that is shutting off after svseral seconds of starting it. Inspected unit and work area. Tested unit in normal microwave heat and unit made an electrical shorting noise and then shut off the UI panel. I reset the breakerI called Techline and spoke to Andy SR# 7727482267. He advised for me to check all connections for proper connections. Then check the internal cavity for arcing damage. He advised that if the cabinet was damaged that there was no sense in throwing parts at this because the wave guide would not be able to send proper waves down to the products meant to be heated. He advised that if damage was present, that we would need to replace the unit. However, if no damage is found, he advised for me to replace the inverter board, and then the ACU if need be. I found the magnetron had burned up at the end and found a spot on the top of the wave guide that I was unsure of. I called tech line back and spoke to Butch (same

Near River Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onsite for microwave that won’t turn the light off. Inspected unit and work area. Tested unit and found the unit sending voltage to light socket even when the light was turned off. Customer asked if the unit would work until they found another one they liked better. I advised them not to plug in a light bulb but otherwise that they should be okay until then.

Near Rocky Rd, Gatesville, TX 76528
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for a refrigerator that was frosting in the freezer section and not allowing the light to turn on. Inspected unit and work area. Customer advised that the frosting had stopped and was receiving but the light would not turn on. Removed frost from door switch and light came on. Checked gasket for any gaps or air leaks. No issues found. Customer advised that their mom has a problem with shutting the unit entirely. I called Techline and spoke to Rich SR # 7727254273. He advised this issue should have been caused by the door being left open since the frost had been receding and no other issues since then. He advised for us to not perform any repairs and that the unit is working as designed. Relayed some information over to the customer for future reference to ensure there is a problem in the future as well as tips to avoid this happening again. Call complete.

Near FM929, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DRYER GE GFD49ERPK0RR Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace blower wheel assembly and tested unit. Unit is working as designed. Call complete.

Near Northern Ave, Gatesville, TX 76528
James C.

James C.

REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived on site and installed new water line and regulator. Tested operation and found unit working properly and all water connections dry at time of service. Job complete

Near Co Rd 137, Gatesville, TX 76528
Jonathan M.

Jonathan M.

ICE MACHINE MAYTAG MIM1554ZRS0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water reservoir pan and recirculation pump and tested unit. Unit is working as designed. Unit is still at room temperature so I advised the customer that it may take some time to cool down and make/keep ice. Recommended waiting 24 hours before having ice. Call complete.

Near FM107, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DRYER GE GFD49ERPK0RR Arrived on site for dryer that was making a rattling sound. Inspected unit and work area. Remove front panel and found blower wheel broken try to remove blower wheel and install new one but had the wrong part. Ordering blower wheel assembly and will return ordrng 1 WE16X10007 (wheel blower asm)

Near Northern Ave, Gatesville, TX 76528
Jonathan M.

Jonathan M.

DISHWASHER FRIGIDAIRE FGID2466QB7A Arrived on site to install previously ordered parts. Replace UI and display. Tested unit and unit is operating as designed. Call complete.

Near Pleasant St, Gatesville, TX 76528
Jonathan M.

Jonathan M.

ICE MACHINE MAYTAG MIM1554ZRS0 "Arrived on site for icemaker that would not start. Inspected unit and work area. Found unit disassembled and recirculating pump and water level sensor broken. Customer requested for replacement of parts and reassemble of unit. Customer agreed to repair. Replaced recirculating pump and water level sensor and reassembled unit. Tested unit and found water leaking from reservoir drain pump. I found that the connector from the water reservoir had a piece missing and when I went to remove the reservoir drain pump, one of the clips on it was broken. Ordering reservoir drain pump and water reservoir for complete repair. Quoted customer for additional parts and labor. ; ordrng 1 W10837384 (pan-water) and 1 WPW10489125 (pump)"

Near FM107, Gatesville, TX 76528