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for Florence, TX
Norma - Florence, TX
item under warranty so no cost this time. Technician was friendly and knowledgeable and came prepared with Covid protection. Knew exactly what was wrong with item and only took a few min to fix.
Laura - Florence, TX
Very thorough, quick and friendly
Knowledgeable service. Thank you!
Janet - Florence, TX
Barbara - Florence, TX
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Kenneth - Florence, TX
Solia - Florence, TX
Jennifer - Florence, TX
The service was excellent. Thank you!
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Lea - Florence, TX
He was on time, professional appearance, very knowledgeable and explained things very well.
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
Christy - Florence, TX
very courteous and efficient
Anthony - Florence, TX
Seamless system for repairs and service!
Shay - Florence, TX
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for refrigerator not cooling properly and making a knocking noise upon arrival I put the unit to a diagnostic test and ran test six and was able to verify that the damper motor had once again go bad all right go to the customer I was able to retest the new damper motor and the unit and found that the fresh fruit section was now getting to tip also when I was there and at first arrived on site I had checked the temperatures in the freezer as well I found that they were at 4.2° and holding just fine. Unit is now functioning as designed call complete
WASHER MAYTAG MVWB855DC1 "Arrived on site to installed previously ordered partsOnce installed, the unit still didnt respond to any touch commands.I placed the unit into diagnostics test and unit only flashed F6E2 without allowing me to access any other functions.Called Whirlpool Techline and spoke with STERLING SR #7728801768.Advised of the issues and was told to replace both UI and main control.Ordering requested parts.Office to reschedule the customer ; ordrng 1 W10916649 (CONTROL) and 1 W11226503 (CONSOLE (SHADOW) GREY)"
DRYER GE GUD27ESSMWW Arrived on site for dryer not heating. After disassembly I found that the heating element had a fried purple wire broken from the heating element. Will need to return with entirely new main harness kit for dryer half of stack unit. Office to reschedule once we can locate part number and availability of part.; ordrng 1 UNKNOWN (DRYER MAIN HARNESS )
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that would not like water into the unit or advance for the cycles. Upon further inspection of the unit I found after entering diagnostics that there was an F4e3 error code indicating a malfunction with the dishwashers motor sump assembly. I was able to find that the water valve was receiving the 120 V to it and is being activated the majority of the time they ran the test but occasionally it will stop receiving power with me control. Even though the motor was also receiving the proper voltage I found that the motor would not activate allowing the washer agitate. We will need to order a new main control as well as a motor sump assembly for the unit. Office to reschedule due to parts being out of stock/PSP; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
RANGE WHIRLPOOL WFG510S0HW1 Arrived on site to diagnose a range with a burner that will not ignite. Found igniter for right front burner mispositioned causing ignition issue. Reset igniter to proper position and tested unit. Found all is functioning properly at this time.
DRYER MAYTAG MED7230HW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found mounting screws for heating element loose causing rattling. Tighten all screws in unit and verified proper operation. No further repairs are needed and all is working properly at this time.
WASHER GE GUD27ESSM1WW "Arrived on site to repair dear casing. After disassembling and getting new keys ready for insulation I found that I had a hard time getting the washer not that holds the gear case on the inside of the tub out. After some time trying to remove the washer not I was unable to proceed any further with repair we will need to come back with a new outer tub as well as innertub part numbers to be ordered for those are listed below and we do need to verify and research that these part numbers come with the inner and outer tub (WH49X27327, WH49X27329) we will also need to bring back with us a GE washer nut tool to remove inner washer nut from the gear case Office to reschedule after verifying that we can get access to both tubs that we need; ordrng 1 GEWASHERTOOL (TOOL) and 1 WH49X27327 (kit basket 27 hub nu) and 1 WH49X27329 (kit tub 27 hub nut w)"
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
REFRIGERATOR GE PYE22KYNFS Arrived on site to install door for refrigerator. Remove door and all necessary components and installed new door. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
WASHER GE GUD27ESSM1WW Arrived on site for washer making grinding noise.After running diagnostics and checking the overall functionality of the unit I found that the gear case is starting to grind and needs to be replaced after further inspection I found everything else on the unit is running properly we will just need to order a new gear case. Office to reschedule ; ordrng 1 WH49X27322 (kit transmission pla)
DRYER MAYTAG PYE2300AYW
WASHER MAYTAG PAV2300AWW Arrived to inspect washer out balance.Uni will require a snubber and springs.Office to reschedule with customer for return service appointment ; ordrng 1 12002773 (SPRINGS)
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site to replace previously ordered part for refrigerator. Inspected unit and found defrost thermostat and heater checked good in freezer cavity. Found failed control causing unit not to cycle defrost. Replaced control and tested unit. Found all is functioning properly at this time and harness not needed. No leaks were found at time of service.
REFRIGERATOR GE PYE22KYNFS Arrived to inspect missing parts and discovered the customer needed the left French door replaced.k ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 0° and RC at 51°. Performed diagnostics mode and tested damper control, RC thermistor and defrost circuit. Found S for short in defrost circuit. Inspected evaporator and found ice buildup on complete evap. Removed control and checked defrost circuit at J1 pin 1 & 3, found opened. On return after installing defrost sensor will need to place sensor in ice water and test control voltage to defrost circuit. ; ordrng 1 SEENOTE (REQ 1ST AM) and 1 WPW10290745 (DEFROST HARNESS )"
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site to install previous diagnosis parts. Remove upper rack adjuster, adjuster assembly and positioner. Installed new and reinstalled top rack. Tested operation. All tested good, no water leaks detected."
DISHWASHER KITCHENAID KDPE234GBS0 Arrived to inspect dishwasher top rack issues.Found the adjuster kit assembly is required to complete the repair.Ordering needed parts.Office to reschedule with customer.Needs more work.; ordrng 4 WPW10195839 (ADJUSTER )s and 4 WPW10195840 (POSITIONER )s and 2 WPW10546503 (ADJUSTER ASSEMBLY )s
WASHER LG WM8000HWA "Arrived on site for washer with error code LE. Performed diagnostics mode and tested operation. Found unit not going n to spin mode. Found abnormal insulation. Gained access to control and found hall sensor opened. Removed failed sensor and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT720PADM2 Call downside to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS11EM4EB01 Arrived onsite for oven not turning off when cancelled. Tested unit and found that the oven is turning off but that the cooling fan is staying on as designed. Advised customer on design. All checks good.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite and found heater damaged. Replaced heater to restore function. Putting UI on order as light is out. ; ordrng 1 W10815487 (panel-cntl)
BUILT-IN M/W JENN-AIR JMDFS24GS0 Arrived to inspect microwave not heating.Confirmed the complaint and removed and replaced magnetron.Reassembled and unit tested as designed with 2 min water cup test.Job complete
MICROWAVE GE JVM3160DF4WW Arrived on site and found handle has broken off of door. No signs of misuse. Installed new door and tested. Job complete
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found broken glass in drain pump assembly. Removed glass and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DRYER AMANA NED4655EW1 Arrived onsite and used terminal block and cutoff kit to repair shorts in unit that prevented heating. Unit is now operating as designed.
RANGE JENN-AIR JED8430BDB18 Arrived on site to replace infinite switch for cooktop. Replace right front infinite switch and tested unit. Found all is functioning properly at this time.
RANGE JENN-AIR JED8430BDB18 Arrived on site today goes a cooktop with a burner that will not turn off. Found right front infinite switch shorted out preventing burner from turning off. Switch will need to be replaced to complete repairs. .; ordrng 1 WP74008248 (switch-inf)
ICE MACHINE KITCHENAID KUIC15NLXS0 Arrived on site to replace thermostat for ice machine. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE KITCHENAID KUIC15NLXS0 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found bin level thermostat out of range. Thermostat will need to be replaced to complete repairs.ordrng 1 WP2313633 (thermostat)
RANGE LG LRE3193ST
REFRIGERATOR GE DFE28JMKLES
RANGE GE JS760BL4TS Arrived on site to diagnose a range that will not bake. Found cooling fan assembly not turning causing error code. Freed up cooling fan assembly and tested several times. Found all is functioning properly at this time.
REFRIGERATOR GE PSB48YSXASS Arrived on site and found compressor locked up. Installed new compressor that was shipped to customer from manufacturer. Vacuumed system and tested for leaks. Unit held vacuum. Charged with 8.11oz 134a and tested. Unit tests good. Job complete
DRYER MAYTAG MEDX655DW1 "Arrived on site and tested operation. Found roller worn as well as tensioner causing thumping sound. Installed new rollers, tensioner and belt from service kit. Vacuumed unit clean of lint. Reassembled and tested. Unit working properly and no more thumping sound. Job complete"
WASHER AMANA NTW4516FW3 Arrived to inspect washer filing issues.Confirmed through diagnostics test mode the valve was defective.Removed and replaced it.Reassembled and calibrated.All water lines were dry at the time of service.Job complete