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Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
Hotpoint refrigerator model # HSS25GFPJWW. Intermittently cooling.
arrived on site to inspect refrigerator not cooling. Upon arrival, the customer advised that the unit was operating and cooling just fine, but the compressor never shuts off. The unit was located outside on the northwest side of the house under a porch. The unit was unplugged at the time of service. I plugged the unit in and waited for it to cool. The unit began to cool immediately. I inspected the condenser coil on the back of the unit and it was very clean and the condenser line was beginning to get hot. The unit was operating as designed, but due to it being outside and the outside temps getting close to or over 100 degrees, the compressor will continue to run to keep everything inside the unit cold. I found nothing wrong with this unit. I quoted the customer RF100. $99.99 for a total including tax of $108.24. The customer paid in full. No water lines connected to the unit. Job completed.
Arrived on site and tested unit found full of water. Tested pump and pump is making a humming sound and not draining. Removed water and inspected pump found motor has failed and is just humming. Unit will need new drain pump to repair quoted customer $67.58 plus tax for pump and $159.99 plus tax labor(TL210). Installed new pump and tested operation. All functions test good and all water connections dry at time of service. Job complete
Arrived on site for unit stuck in sensing cycle, found cold water side of valve mechanically closed not opening for flow of water. Replaced valve and unit is now working to spec. Customer has hoses with filters inside of them. Did let customer know that on cold side house hold hose is dripping. Customer will have new hoses installed on unit. All water connections dry.
Arrived on site for replacement of washplate due to washplate being worn down on shaft not allowing unit to cycle or move clothes to clean. Replaced washplate and verified unit is now washing clothing correctly. All water connections dry. Unit is working to spec
Arrived on site for unit not agitating, found washplate is completely worn down. Not attaching to gearcase, will need to replace washplate. Gearcase does not seem to be affected on shaft. Ran unit through quick wash, unit is trying to agitate but can not due to washplate. Ordering washplate, set reschedule for Wednesday 6/27/18. All water connections dry.
Maytag washer MVWC360AW0 Arrived to check unit for lid not locking. Found latch mechanism has failed. Installed new latch and checked operation, checked good with no water leaks.
Whirlpool dishwasher WDT780SAEM2 Arrived to find upper rack falling down when pulled out. Found left and right front adjuster wheels broken off. Installed new adjusters and checked operation, checked good with no water leaks.
WDF520PADB3 (Dishwasher) - Arrived onsite for customer compliant of dishwasher not washing dishes. Tested unit and found unit will fill but not wash. Also found LED lights on normal and heat dry are not illuminating. Unit will need both control and sump n motor. Skyped MS @ OF due to AUTHO needed. OF was able to obtain AUTHO. Removed faulty sump n motor and control. Installed new replacements. Reassembled. Tested unit. All light work and unit fills,washes,drain and heats as intended. All water connections were dry at time of service.
Maytag Refrigerator MFI2569VEM2 Arrived to find unit not cooling and no operation on user interface. Found the HV control board bad. Installed new control and checked operation, checked good. Checked unit for any leaks and none were found. Control $225.79 - RF320 $159.99