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for Florence, TX
Andrea - Florence, TX
Very efficient on prompt
Tony - Florence, TX
It is to bad that a brand new appliance needed attention after being installed a week earlier.
Norma - Florence, TX
item under warranty so no cost this time. Technician was friendly and knowledgeable and came prepared with Covid protection. Knew exactly what was wrong with item and only took a few min to fix.
Laura - Florence, TX
Very thorough, quick and friendly
Knowledgeable service. Thank you!
Janet - Florence, TX
Barbara - Florence, TX
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Kenneth - Florence, TX
Solia - Florence, TX
Jennifer - Florence, TX
The service was excellent. Thank you!
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Lea - Florence, TX
He was on time, professional appearance, very knowledgeable and explained things very well.
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
Christy - Florence, TX
very courteous and efficient
Anthony - Florence, TX
Seamless system for repairs and service!
Shay - Florence, TX
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
REFRIGERATOR KENMORE 106.555224 "Arrived on site for garage refrigerator not dispensing water or producing ice. Inspected unit and work area. Found water line compression fitting to door not connected. Found water to door was removed. Jump ice maker and found no voltage. Jumped optical control and found no water to ice maker. Inspected fill tube and found frozen. Thawed fill tube and cycled ice maker again. Found failed optical control. Removed failed control and installed new. Cycled ice maker. All tested good, no water leaks detected. P
COOKTOP JENN-AIR JIC4536XS00 Arrived on site for cooktop not powering on. Inspected unit and work area. Disassembled unit and found fuse blown on left side module. Bypassed fuse and powered unit on. Found failed module. .; ordrng 1 W10857233 (MODULE) and 1 W10885135 (MODULE )
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not agitating or spinning. Inspected unit and work area. Found major soap residue buildup. Performed diagnostics mode and checked fault codes. Found error code F2-E1 stuck key, F3-E1 pressure system fault and F8-E1 long drain. Checked analog pressure switch and found clogged, cleared hose. Ran automatic test cycle and found completed. All tested good, no water leaks detected."
DISHWASHER MAYTAG DU890SWLU0 Arrived on site to diagnose a dishwasher that will not cycle. Found pump leaking and shorted switch assembly in control panel. . ; ordrng 1 8269367
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and installed the gearcase for grinding sound during final spin. Unit checks good. Advised customer on repair.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and tested operation. Found fault for off balanced load. Ran diagnostics and found gear case making a scratching sound. Inspected gear case and found planetary gear has separated. Unit will need new gear case and actuator to repair. Office to schedule return services due to part availability ; ordrng 1 W10913953 (actuator) and 1 W11454734 (GEARCASE )
REFRIGERATOR FRIGIDAIRE FRS26R4CBE Arrived to inspect side by side refrigerator cooling issues.Freezer compartment was fine.Removed and replaced the refrigerator cold control and damper.Reassembled and advised the customer the unit will reach optimal temperatures in approximately 24 hours.Unit now works properly.Job completed Customer satisfied NO SERIAL NUMBER VISIBLE.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Delivered failed ice maker and valve to customer.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site and installed new valve and ice maker. Tested operation and for leaks. All water connections dry after repair and ice maker fills properly. Job complete
DRYER MAYTAG MGD7230HC0 Arrived on site and tested operation. Found F3E2 error. Tested moisture sensors and found to be good. Tested sensors at harness on control and found to be good. Unit has failed control. Office to schedule return services due to part availability. ; ordrng 1 W11441689 (CONTROL)
RANGE GE JBP66W0B4WW Arrived on site and installed new bake element. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS321SDHB01
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site and tested operation. Found ice maker has failed on fill cycle. Installed new ice maker and tested water flow. Found red h2o symbol on dispenser indicates filter to be replaced. Unit tests good. Job complete
RANGE GE JBP66W0B4WW Arrived onsite for bake element not heating in range. Upon arrival found unit element damaged. Ordering new bake element. .; ordrng 1 CNOTE (FIRST AVAILABLE ) and 1 WB44T10011 (BAKE ELEMENT )
OVEN FRIGIDAIRE FFET3025PSC Arrived onsite for previously diagnosed parts. Upon arrival turned unit off from breaker. Pulled unit. Removed bottom door. Removed top. Replaced hidden bake element titling unit back to access with the help of JS. Replaced bake element and unit control. Placed unit top and door on. Placed unit back into place. Turned unit back on at breaker. Preformed heat test. Found unit is now heating correctly. Job Completed.
OVEN FRIGIDAIRE FFET3025PSC Arrived onsite for lower oven not heating correctly. Upon arrival found unit heated extremely slowly and didnt not reach temp. Pulled unit from wall found at control unit sparks occasionally when calling for bake. Found unit polarity and voltage was good. But both control and hidden back element are bad. Job requires two man as unit hidden bake is underneath unit will need to be flipped onto side. And control will also need to be replaced. Checked wiring harness did not find damage.; ordrng 1 316443913 (CONTROL ) and 1 CNOTE (TWO MAN) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (NEEDS AUTHO)
REFRIGERATOR FRIGIDAIRE FRS26HF5AB5 Arrived onsite and found unit outside and in poor condition. Will need start relay and thermostat to function at all. Unit kicks over to run but compressor and fan do not come on. May need pc board. Which is not available. ; ordrng 1 240383703 (THERMOSTAT ) and 1 240554501 (PC BOARD) and 1 5304491941 (START RELAY) and 1 5304496561 (THERMOSTAT)
REFRIGERATOR FRIGIDAIRE FRS26F4CQ0 Arrived on site for refrigerator not cooling properly. Upon arrival I found that the refrigerator was not cooling due to a defrost issue inside of the freezer section. And after bypassing the defrost thermostat I was able to verify that the defrost control board is also not sending power to the heater in order to defrost the ice. The defrost thermostat itself is also shorted. Office will need to reschedule due to needing to verify icemaker kit plus adaptive defrost control availability; ordrng 1 5303918476 (adc iv kit) and 1 UNKNOWN (RESEARCH ICEMAKER KIT + ADAPTIVE DEFROST CONTROL AVAILABILITY )
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a loud noise when the icemaker would fill. Upon arrival I ran a test cycle on the water dispenser as well as the icemaker and found that the water special is working great with no noises but whenever the valve was activated for the icemaker the inner solenoid was not opening all the way and causing too much vibration I ended up replacing the icemaker water valve and re-tested the unit to verify that it would feel without any noise unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Arrived on site for a refrigerator that was freezing up in the freezer compartment around the door. Upon arrival I found that the issue was caused from the right side door slide it was no longer ceiling door properly like it should and causing too much hot air to get inside and freeze up. I replace both the right side and left side slides and retest of the door and found everything is now ceiling as designed. Call complete
DRYER GE GUD27ESSMWW Arrived on site to replace previously ordered parts for dryer. Prior to replacing parts noted belt switch was not activated due to idler pulley position. Set idler pulley properly and tested unit. Found all is functioning properly at this time and parts ordered were not needed.
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DRYER GE GUD27ESSMWW Arrived on site and tested operation. Found belt has come off of tensioner. Inspected belt and found to be damaged. Reinstalled but will need to return with new belt to properly repair. ; ordrng 1 WE12M29 (BELT)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher that needed a previously diagnosed sump assembly. After installing needed part I retested the unit to verify that there were no leaks or other problems. Unit was able to fill agitate and drain with no further problems. Eu it working as designed. Call complete
DRYER MAYTAG MEDC465HW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the heating element not connected properly causing the intermittent heating issues.Corrected the issue and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for refrigerator not cooling properly and making a knocking noise upon arrival I put the unit to a diagnostic test and ran test six and was able to verify that the damper motor had once again go bad all right go to the customer I was able to retest the new damper motor and the unit and found that the fresh fruit section was now getting to tip also when I was there and at first arrived on site I had checked the temperatures in the freezer as well I found that they were at 4.2° and holding just fine. Unit is now functioning as designed call complete
WASHER MAYTAG MVWB855DC1 "Arrived on site to installed previously ordered partsOnce installed, the unit still didnt respond to any touch commands.I placed the unit into diagnostics test and unit only flashed F6E2 without allowing me to access any other functions.Called Whirlpool Techline and spoke with STERLING SR #7728801768.Advised of the issues and was told to replace both UI and main control.Ordering requested parts.Office to reschedule the customer ; ordrng 1 W10916649 (CONTROL) and 1 W11226503 (CONSOLE (SHADOW) GREY)"
DRYER GE GUD27ESSMWW Arrived on site for dryer not heating. After disassembly I found that the heating element had a fried purple wire broken from the heating element. Will need to return with entirely new main harness kit for dryer half of stack unit. Office to reschedule once we can locate part number and availability of part.; ordrng 1 UNKNOWN (DRYER MAIN HARNESS )
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that would not like water into the unit or advance for the cycles. Upon further inspection of the unit I found after entering diagnostics that there was an F4e3 error code indicating a malfunction with the dishwashers motor sump assembly. I was able to find that the water valve was receiving the 120 V to it and is being activated the majority of the time they ran the test but occasionally it will stop receiving power with me control. Even though the motor was also receiving the proper voltage I found that the motor would not activate allowing the washer agitate. We will need to order a new main control as well as a motor sump assembly for the unit. Office to reschedule due to parts being out of stock/PSP; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
RANGE WHIRLPOOL WFG510S0HW1 Arrived on site to diagnose a range with a burner that will not ignite. Found igniter for right front burner mispositioned causing ignition issue. Reset igniter to proper position and tested unit. Found all is functioning properly at this time.
DRYER MAYTAG MED7230HW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found mounting screws for heating element loose causing rattling. Tighten all screws in unit and verified proper operation. No further repairs are needed and all is working properly at this time.
WASHER GE GUD27ESSM1WW "Arrived on site to repair dear casing. After disassembling and getting new keys ready for insulation I found that I had a hard time getting the washer not that holds the gear case on the inside of the tub out. After some time trying to remove the washer not I was unable to proceed any further with repair we will need to come back with a new outer tub as well as innertub part numbers to be ordered for those are listed below and we do need to verify and research that these part numbers come with the inner and outer tub (WH49X27327, WH49X27329) we will also need to bring back with us a GE washer nut tool to remove inner washer nut from the gear case Office to reschedule after verifying that we can get access to both tubs that we need; ordrng 1 GEWASHERTOOL (TOOL) and 1 WH49X27327 (kit basket 27 hub nu) and 1 WH49X27329 (kit tub 27 hub nut w)"
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
REFRIGERATOR GE PYE22KYNFS Arrived on site to install door for refrigerator. Remove door and all necessary components and installed new door. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.