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for Florence, TX
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Lea - Florence, TX
He was on time, professional appearance, very knowledgeable and explained things very well.
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
Christy - Florence, TX
very courteous and efficient
Anthony - Florence, TX
Seamless system for repairs and service!
Shay - Florence, TX
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
WASHER ROPER RTW4516FW2 Arrived to inspect washer issues.Confirmed the complaint and removed and replaced the cam and actuator.Reassembled the unit and unit began operating as designed.Customer satisfied All water lines were dry at the time of service.Job complete
REFRIGERATOR GE GFSS6KEXESS "Arrived on site to diagnose fridge not cooling. Frz at 2 degs but ff side at 64 degs. Found lots of water under crisper indicating drain issue. Evap cover completely frozen due to fan circulating too much moisture from blocked drain and screw is stripped holding it in place. Will need screw drilled out, evap cover assy and drain kit replaced. Evap cover is out of stock but may be able to get it in 7-10 biz days.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Arrived on site to diagnose fridge not making ice. Found ice bin full and found ice maker went through a harvest on its own while checking temps. Found temps fine in all compartments. Customer mentioned that after the storm it started acting up and started working again on its own. Possible main board glitch but unable to verify complaint at time of svc call. Verified no water leaks at time of svc call.
DRYER AMANA NED4655EW1
REFRIGERATOR AMANA ASI2575GRS00 Arrived on site for no ice production. Tested freezer temp to find it at 4°. Found unit to have great water pressure. Found icemaker to have a defective thermostat. Replaced ice maker. New icemaker cycled and filled. All water connections are dry.
DISHWASHER GE GDF520PSJ0SS Arrived on site to diagnose dishwasher not heating. Ran diags and found all components working. No element and it never heated. Miscommunication from UI main board and sensor not allowing heating element to come on on its own in a normal cycle. Also informed customer to be using rinse aid. Verified no water leaks at time of svc call. ; ordrng 1 WD21X22598AUTHO (TURBIDITY SENSOR) and 1 WD21X23463 (kit svc ui front log) and 1 WD21X24797AUTHO (machine control)
DRYER MAYTAG MEDX655DW1 "Arrived on site to diagnose dryer not heating. Took temps and dryer is heating but getting too hot. Found venting is plugging up. Contacted source, spoke with Andy, who says if unit over heats due to venting plugging up, it will shut the heat off until it cools down then will start heating again after a while. Informed this to customer and this is where we will need to start before replacing any parts.
DRYER KENMORE 402-89032010 "(JS) Arrived on site for dryer not heating. Performed diagnostics and found no heat. Tested voltage to unit and found correct. Disassembled unit to gain access to control to test heating relay , found operating. Gained access to element and fuses. Found failed element.
WASHER AMANA NTW4516FW1 Arrived on site to diagnose washer not coming on.No water leaks detected..; ordrng 1 W11124710 (cntrl-elec)
WASHER WHIRLPOOL CHW9150GW0 "Arrived on site for washer having fault code of F-25. Gained to UI control and removed connector 1AA. Performed diagnostics mode and tested unit. Found unit would not go past door lock. Followed tech sheet and found failed MCU. Removed MCU and installed new. Tested unit and found no response. Will need to replace motor according to tech sheet. Will return with main control motor control and motor.. ; ordrng 1 W11229665 (CNTROL) and 1 WPW10171927 (MOTOR ) and 1 WPW10367632 (FILTER CONTROL) and 1 WPW10384849 (MCU)"
COOKTOP AMANA AER6303MFS1 Arrived onsite for customer complaint of rear element not coming on range. Found element and switches shorted. Removed and replaced switches and elements. Reassembled and tested. Both work as intended. No other issues found.
DISHWASHER WHIRLPOOL WDF330PAHB1 "arrived on site for the dishwasher not cleaning. Ran diags and verified motor fault error. Replaced motor, ran diags and verified operations., unit still under warranty, see pics. Verified no water leaks at time of svc call."
DISHWASHER KITCHENAID KDPE234GBS0 Arrived to inspect dishwasher not working. Confirmed the complaint and service tested the unit and motor never moved the spray arms.Removed and replaced the pump and motor. Reassembled the unit and unit tested as designed.Customer satisfied JOB COMPLETE
WASHER LG WM2650HRA "Arrived on site for washer not completing cycles. Performed diagnostics mode and found no cold water entering unit. Tested voltage to inlet valve and found 120 volts. Found faulty inlet valve. Removed inlet valve and installed new. Performed diagnostics mode and tested unit. Ran unit in normal wash mode. All tested good, no water leaks present.
WASHER WHIRLPOOL CHW9150GW0 "Arrived on-site and called commercial whirlpool tech line.Commercial line 800-6623587 (nobelts) spoke with Freddy He walked me through all possible F25 error possibilities It was determined the washer gave the error code from an Out of balance load, since the belt and motor control were good.I reset the machine.All water lines were dry at the time of service.JOB COMPLETE LOWES EXTENDED WARRANTY"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not running. Performed diagnostics and tested voltage at outlet and found lose of neutral. Tested at dryer and found same results. Flipped breaker to dryer a couple of times and was able to get unit to operate. Recommend customer to contact an electrician. Unit checks good.
RANGE MAYTAG MGT8775XS01 Arrived onsite for customer complaint of freestanding gas range leaking gas on cooktop portion. Used leak detector and found all burners check ok with no indication of leakage.No gas leaks found at time of service.
REFRIGERATOR MAYTAG MSD2756GEW Arrived on site for unit leaking water. Found that the defrost drain was restricted. Cleaned drain. All water connections are dry.
WASHER GE GTW680BSJ5WS Arrived on site for the unit will not start the cycle and display will show lid error. Tested the unit and found the lid lock has no resistance. Replace the lid lock and clear out the error codes in diagnostics.Tested the unit and the unit is working properly. All water connections were dry at the time of service.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit is not washing the dishes. Tested the unit and found the unit will just fill up with water and nothing happens. Found there is proper voltage to the pump but the pump will not turn on. Replace the sump and motor and tested the unit. Unit works properly and all water connections were dry at the time of service.
OVEN MAYTAG MER6600FZ1 Arrived onsite for customer complaint of freestanding rabe getting error code F5E1 (Door Lock) Error. Removed back panel and found latch motor wire to control shorted to cabinet. Removed short and solder wire connection together. Used heat shrink to cover exposed wiring. Reassembled and powered unit back on. Door latch opened and no error codes found.
WASHER MAYTAG MVWB765FC3 Arrived on site for the unit is leaking water. Test of the units and found the water leak is coming from the water hose to the valve on the cold water section. Tighten the connection in the unit stopped leaking. Unit is working properly and all water connections were dry at the time of service.
DRYER KENMORE 110.869801 Arrived on site to install previous diagnostics parts. Gained access to blower wheel and removed. Removed motor and installed new. Installed blower and repair kit. Removed start switch and installed new. Tested unit and found unit will continue to run without starting. Will need to replace timer. Schedule return for Wednesday the 16th.; ordrng 1 WP3389662 (TIMER)
DRYER WHIRLPOOL WED4950HW0 Arrived on site for the unit is making noise. Tested the unit and found the unit is working properly. Disassembled the unit and did not find any obstruction. Unit is working properly and advise the customer to clean air vents every six months.
DISHWASHER WHIRLPOOL WDT750SAHW0 Arrived on site for the unit spray arm is not rotating. Tested the unit in diagnostic and received no error codes. Reset the control board and tested the unit. Unit spray arms are rotating and washing properly. Unit works properly and all water connections were dry at the time of service.
WASHER MAYTAG MVWC555DW0 "Arrived on site to install previous diagnosed part. Found unit sitting in garage not hooked up. Inspected unit and found washer frame with dent on left side. Removed wash-plate and inspected threads on gear case, cleaned threads with wire brush. Installed new wash plate. Connected extension cord to unit and tested agitation and spin cycle. All tested good."
WASHER MAYTAG MVWC555DW0 Arrived on site for the unit is not agitating. Found the wash play is stripped. Will also eat use the gear case for the next visit if needed. Will need to order the wash plate and all water connections were dry at time of service.; ordrng 1 W10902814 (washplate)
DRYER KENMORE 110.869801 "Arrived on site for the unit will not start. Tested the unit and found a brush stuck on the blower wheel. Remove the brush and tested the unit and the unit will just make a humming noise. Found the unit will need a new motor, wheel, Repair kit and a push to start switch due to electrical burnt smell when pressing button. Will need to get authorization and reschedule the customer.; ordrng 1 279173 (switch,push to start) and 1 CNOTE (AUTHO)"
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not agitating. Ran diagnostics and found Long Fill Error. Upon inspection, found drain hose is sitting on floor. Advised customer that drain hose must be installed level with washer and a loop. This is causing the unit to think it is not filling right and error out. Tested unit with high loop. U it fills,agitates,drain and spins as intended. Advised customer to correct. Unit is covered under 14 month additional warranty through Aaron’s. All water connections were dry at time of service."
WASHER AMANA NTW4516FW1 "Arrived onsite for customer complaint of top load washer not starting or draining. When arrived,found tub full of water. Removed all water using shopvac. Removed rain pump and found nail and zip tie lodge inside. Clean all obstructions. Also found latch not engaging. Remove and replaced latch. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
DRYER GE GTD33GASK0WW "GTD33GASK0WW Arrived to inspect no tumble. I found the belt had broken and I removed and replaced it. I tested the unit and ensured proper belt tracking. Operational test good, no lint within new chassis and no gas leaks detected during service."
DRYER GE GTD33GASK0WW Arrived onsite for customer complaint of dryer drum not turning. Removed top and found belt came off pulley. Secured belt back on pulley. Reassembled and tested. Unit now tumbles and heats as intended. Dryer vent and lint trap was clean of lint at time of service.
WASHER MAYTAG MVWC400XW0 "Arrived onsite for customer complaint of top load washer not spinning. Tested unit and found lid lock not activating. Also found motor had a loud hum and barely spinning the basket. Removed motor,capacitor and lid latch and installed new replacements. Reassembled and tested. Unit now spins as intended. Calibrated unit. Unit completed successfully. All water connections were dry at time of service."
WASHER GE GTW460ASJ9WW Arrived on site or no Fill condition. Removed and replaced parts recommended by the manufacturer to correct the problem. After repairs water tested good and allconnections were dry
WASHER GE GTW460ASJ9WW "Arrived on site for the unit is not working properly. Called GE tech line and found there is a lid lock error. Did several tests at the control and advise to replace the control, motor, lid latch and valve. Office will need to reschedule the customer. Also advise the customer to get a new water hoses due to the cold water hose is leaking and currently turned off the water to the unit.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH49X25376 (1/3 hp motor and nut)"