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for Florence, TX
Tony - Florence, TX
It is to bad that a brand new appliance needed attention after being installed a week earlier.
Norma - Florence, TX
item under warranty so no cost this time. Technician was friendly and knowledgeable and came prepared with Covid protection. Knew exactly what was wrong with item and only took a few min to fix.
Laura - Florence, TX
Very thorough, quick and friendly
Knowledgeable service. Thank you!
Janet - Florence, TX
Barbara - Florence, TX
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Kenneth - Florence, TX
Solia - Florence, TX
Jennifer - Florence, TX
The service was excellent. Thank you!
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Lea - Florence, TX
He was on time, professional appearance, very knowledgeable and explained things very well.
Yet another repair
Shay - Florence, TX
Jerry was friendly, courteous, helpful, knowledgeable & efficient.
Christy - Florence, TX
very courteous and efficient
Anthony - Florence, TX
Seamless system for repairs and service!
Shay - Florence, TX
On time, Friendly, Knowledgeable, Fast
Mr - Florence, TX
service tech did great. went right to the issue and resolved in a timely manner
Murphy - Florence, TX
Solved our issue, and answered our questions. Very pleased with Lou and his work ethic.
REFRIGERATOR FRIGIDAIRE FRS26HF5AB5 Arrived onsite and found unit outside and in poor condition. Will need start relay and thermostat to function at all. Unit kicks over to run but compressor and fan do not come on. May need pc board. Which is not available. ; ordrng 1 240383703 (THERMOSTAT ) and 1 240554501 (PC BOARD) and 1 5304491941 (START RELAY) and 1 5304496561 (THERMOSTAT)
REFRIGERATOR FRIGIDAIRE FRS26F4CQ0 Arrived on site for refrigerator not cooling properly. Upon arrival I found that the refrigerator was not cooling due to a defrost issue inside of the freezer section. And after bypassing the defrost thermostat I was able to verify that the defrost control board is also not sending power to the heater in order to defrost the ice. The defrost thermostat itself is also shorted. Office will need to reschedule due to needing to verify icemaker kit plus adaptive defrost control availability; ordrng 1 5303918476 (adc iv kit) and 1 UNKNOWN (RESEARCH ICEMAKER KIT + ADAPTIVE DEFROST CONTROL AVAILABILITY )
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator making a loud noise when the icemaker would fill. Upon arrival I ran a test cycle on the water dispenser as well as the icemaker and found that the water special is working great with no noises but whenever the valve was activated for the icemaker the inner solenoid was not opening all the way and causing too much vibration I ended up replacing the icemaker water valve and re-tested the unit to verify that it would feel without any noise unit is now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Arrived on site for a refrigerator that was freezing up in the freezer compartment around the door. Upon arrival I found that the issue was caused from the right side door slide it was no longer ceiling door properly like it should and causing too much hot air to get inside and freeze up. I replace both the right side and left side slides and retest of the door and found everything is now ceiling as designed. Call complete
DRYER GE GUD27ESSMWW Arrived on site to replace previously ordered parts for dryer. Prior to replacing parts noted belt switch was not activated due to idler pulley position. Set idler pulley properly and tested unit. Found all is functioning properly at this time and parts ordered were not needed.
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. Its not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
DRYER GE GUD27ESSMWW Arrived on site and tested operation. Found belt has come off of tensioner. Inspected belt and found to be damaged. Reinstalled but will need to return with new belt to properly repair. ; ordrng 1 WE12M29 (BELT)
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for dishwasher that needed a previously diagnosed sump assembly. After installing needed part I retested the unit to verify that there were no leaks or other problems. Unit was able to fill agitate and drain with no further problems. Eu it working as designed. Call complete
DRYER MAYTAG MEDC465HW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the heating element not connected properly causing the intermittent heating issues.Corrected the issue and unit tested as designed.Job complete
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for refrigerator not cooling properly and making a knocking noise upon arrival I put the unit to a diagnostic test and ran test six and was able to verify that the damper motor had once again go bad all right go to the customer I was able to retest the new damper motor and the unit and found that the fresh fruit section was now getting to tip also when I was there and at first arrived on site I had checked the temperatures in the freezer as well I found that they were at 4.2° and holding just fine. Unit is now functioning as designed call complete
WASHER MAYTAG MVWB855DC1 "Arrived on site to installed previously ordered partsOnce installed, the unit still didnt respond to any touch commands.I placed the unit into diagnostics test and unit only flashed F6E2 without allowing me to access any other functions.Called Whirlpool Techline and spoke with STERLING SR #7728801768.Advised of the issues and was told to replace both UI and main control.Ordering requested parts.Office to reschedule the customer ; ordrng 1 W10916649 (CONTROL) and 1 W11226503 (CONSOLE (SHADOW) GREY)"
DRYER GE GUD27ESSMWW Arrived on site for dryer not heating. After disassembly I found that the heating element had a fried purple wire broken from the heating element. Will need to return with entirely new main harness kit for dryer half of stack unit. Office to reschedule once we can locate part number and availability of part.; ordrng 1 UNKNOWN (DRYER MAIN HARNESS )
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that would not like water into the unit or advance for the cycles. Upon further inspection of the unit I found after entering diagnostics that there was an F4e3 error code indicating a malfunction with the dishwashers motor sump assembly. I was able to find that the water valve was receiving the 120 V to it and is being activated the majority of the time they ran the test but occasionally it will stop receiving power with me control. Even though the motor was also receiving the proper voltage I found that the motor would not activate allowing the washer agitate. We will need to order a new main control as well as a motor sump assembly for the unit. Office to reschedule due to parts being out of stock/PSP; ordrng 1 W11087376 (pump&motor) and 1 W11305297 (cntrl-elec)
RANGE WHIRLPOOL WFG510S0HW1 Arrived on site to diagnose a range with a burner that will not ignite. Found igniter for right front burner mispositioned causing ignition issue. Reset igniter to proper position and tested unit. Found all is functioning properly at this time.
DRYER MAYTAG MED7230HW1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found mounting screws for heating element loose causing rattling. Tighten all screws in unit and verified proper operation. No further repairs are needed and all is working properly at this time.
WASHER GE GUD27ESSM1WW "Arrived on site to repair dear casing. After disassembling and getting new keys ready for insulation I found that I had a hard time getting the washer not that holds the gear case on the inside of the tub out. After some time trying to remove the washer not I was unable to proceed any further with repair we will need to come back with a new outer tub as well as innertub part numbers to be ordered for those are listed below and we do need to verify and research that these part numbers come with the inner and outer tub (WH49X27327, WH49X27329) we will also need to bring back with us a GE washer nut tool to remove inner washer nut from the gear case Office to reschedule after verifying that we can get access to both tubs that we need; ordrng 1 GEWASHERTOOL (TOOL) and 1 WH49X27327 (kit basket 27 hub nu) and 1 WH49X27329 (kit tub 27 hub nut w)"
WASHER MAYTAG PAV2300AWW Arrived on site to repair washer that was banging around. After further inspection before pair I found that the snap ring was so attacked and did not need to be replaced but all six of the springs were bad so I ended up replacing all six Spring and re-leveling the entire washer after repairs and I tested the washer and make sure everything is functioning. Unit is 100% functioning as designed.
REFRIGERATOR GE PYE22KYNFS Arrived on site to install door for refrigerator. Remove door and all necessary components and installed new door. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
WASHER GE GUD27ESSM1WW Arrived on site for washer making grinding noise.After running diagnostics and checking the overall functionality of the unit I found that the gear case is starting to grind and needs to be replaced after further inspection I found everything else on the unit is running properly we will just need to order a new gear case. Office to reschedule ; ordrng 1 WH49X27322 (kit transmission pla)
DRYER MAYTAG PYE2300AYW
WASHER MAYTAG PAV2300AWW Arrived to inspect washer out balance.Uni will require a snubber and springs.Office to reschedule with customer for return service appointment ; ordrng 1 12002773 (SPRINGS)
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site to replace previously ordered part for refrigerator. Inspected unit and found defrost thermostat and heater checked good in freezer cavity. Found failed control causing unit not to cycle defrost. Replaced control and tested unit. Found all is functioning properly at this time and harness not needed. No leaks were found at time of service.
REFRIGERATOR GE PYE22KYNFS Arrived to inspect missing parts and discovered the customer needed the left French door replaced.k ; O-emld tckt
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 0° and RC at 51°. Performed diagnostics mode and tested damper control, RC thermistor and defrost circuit. Found S for short in defrost circuit. Inspected evaporator and found ice buildup on complete evap. Removed control and checked defrost circuit at J1 pin 1 & 3, found opened. On return after installing defrost sensor will need to place sensor in ice water and test control voltage to defrost circuit. ; ordrng 1 SEENOTE (REQ 1ST AM) and 1 WPW10290745 (DEFROST HARNESS )"
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site to install previous diagnosis parts. Remove upper rack adjuster, adjuster assembly and positioner. Installed new and reinstalled top rack. Tested operation. All tested good, no water leaks detected."
DISHWASHER KITCHENAID KDPE234GBS0 Arrived to inspect dishwasher top rack issues.Found the adjuster kit assembly is required to complete the repair.Ordering needed parts.Office to reschedule with customer.Needs more work.; ordrng 4 WPW10195839 (ADJUSTER )s and 4 WPW10195840 (POSITIONER )s and 2 WPW10546503 (ADJUSTER ASSEMBLY )s
WASHER LG WM8000HWA "Arrived on site for washer with error code LE. Performed diagnostics mode and tested operation. Found unit not going n to spin mode. Found abnormal insulation. Gained access to control and found hall sensor opened. Removed failed sensor and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDT720PADM2 Call downside to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS11EM4EB01 Arrived onsite for oven not turning off when cancelled. Tested unit and found that the oven is turning off but that the cooling fan is staying on as designed. Advised customer on design. All checks good.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite and found heater damaged. Replaced heater to restore function. Putting UI on order as light is out. ; ordrng 1 W10815487 (panel-cntl)
BUILT-IN M/W JENN-AIR JMDFS24GS0 Arrived to inspect microwave not heating.Confirmed the complaint and removed and replaced magnetron.Reassembled and unit tested as designed with 2 min water cup test.Job complete
MICROWAVE GE JVM3160DF4WW Arrived on site and found handle has broken off of door. No signs of misuse. Installed new door and tested. Job complete
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found broken glass in drain pump assembly. Removed glass and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
DRYER AMANA NED4655EW1 Arrived onsite and used terminal block and cutoff kit to repair shorts in unit that prevented heating. Unit is now operating as designed.