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for Elgin, TX
Kimbra - Elgin, TX
They were professional, on time courteous and fixed the problems. Thank you!!!
Clint - Elgin, TX
Knowledgeable technician who was able to fully diagnose and repair my appliance.
Theresa - Elgin, TX
Great customer service
Heather - Elgin, TX
These guys were quick, professional and knowledgeable
Inspect damaged dishwasher received wiith damage to tub and door as well as control panel.
Marcia - Elgin, TX
Anna - Elgin, TX
Excellent service. Delightfully friendly repairman.
Rubben - Elgin, TX
Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.
John - Elgin, TX
Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!
Connie - Elgin, TX
Lori - Elgin, TX
Nathan was able to diagnose the problem and will now wait to see how American Home Shield will proceed with the repair
Jenny - Elgin, TX
Great service, very neat & professional serviceman.
Laura - Elgin, TX
On time great service explained everything happening
Lanatasha Thomas - Elgin, TX
David S Kulikowski
David S Kulikowski - Elgin, TX
Finn Cunninghm - Elgin, TX
Carlos did an efficient and excellent jon
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site and repaired dead motor. All checks good. Unit is now operating as designed.
DRYER MAYTAG MEDB755DW Arrived on site and found poor airflow condition resulting in cutoff failure. Replaced cut off kit. Unit now heating.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for no ice conditions. Tested unit and found no voltage going to the icemaker water valve. Replaced ice maker and still no voltage to water valve. Contacted the manufacture and spoke with Andy. In the conversation with the Andy our phone call was disconnected. Recontacted manufacture and spoke with Kathy about the situation. We did multiple testing and determined that the wiring harness for the icemaker in the freezer compartment will need to be replaced. Customer has requested that I make no more repair attempts. Customer has informed me that he will request a new product at this point. All water connections were dry.SR#7723940154
OVEN KITCHENAID KODT107ESS03 Arrived on site and found lower oven sensor wire pinched in cavity causing inaccurate readings. Unpinched and tested. Found unit to be reaching and staying at temp. All checks good.
WASHER MAYTAG MVWX655DW1 Arrived on site no fill condition. Plug the unit in and it instantly went into the drain mode. Removed and replaced control and tested. All operations are normal. All water connections were dry. I did not have a way to secure the drain hose as this was an outside garage stand pipe connection.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for unit displaying error codes. Found faulty pressure switch. Replaced and tested. All water connections were dry. Customer also has a failed neutral and will need to have that corrected.
WASHER WHIRLPOOL WFW9400SU00 Arrived on site for S 21 failure code. Found that the failure code was actually ever as in Frank 21 and the unit was not draining properly. Opening cleaned out drain of a large amount of debris. Reassembled and tested and unit now works properly with no water leaks. Lawrence at the main phone number approve the repair and gave me the credit card
MICROWAVE KITCHENAID KOCE500EBS05 Arrived on site for “F06E08 error code” complaint. Inspected unit and found control faulty. Removed and replaced control. Tested unit. Unit is performing as designed.
RANGE GE JB860SJ5SS Arrived on site and replaced shorted control. Unit tested proper after repair.
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site Arrived on site or display not being complete, numbers are not whole. Replaced panels."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for unit not dispensing ice and crisper drawer not moving freely. Instructed customer on proper use of dispenser paddle. Remove pantry drawer and set timing of gears. Operations are all normal and all water connections are dry.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Removed and replace leaking water lines. All operations are now normal and all water connections were dry.
WASHER MAYTAG MVWB765FW1 Arrived on site tearing clothes. Found clothes getting stuck between basket and agitator. Replaced both. All water connections were dry.
RANGE GE JB860SJ5SS "Arrived on site for “F7 20 error code” complaint. Inspected unit and found control faulty. Ordering new. Not able to locate part. Will need to perform parts research. Office to to set return schedule do to disposition of part requested. Customer’s last name is Owens, not Orange.; ordrng 1 CONTROL (PARTS RESEARCH)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for “no ice production” complaint. Inspected unit and could not find leak on valve, from filter head. Icemaker did not seem to be triggering solenoid, so that I could not trace leak. Finally got water coming to icemaker and found leak to be coming from icemaker line. Ordering icemaker line and associated parts. Return for repairs on 01/08. No other leaks detected, at time of service.; ordrng 1 W11120581 (tube-water) and 1 WPA3223101 (insert- pl) and 1 WPM0114003 (clip- spee) and 1 WPW10137519 (tube-water)"
MICROWAVE KITCHENAID KMBS104ESS02 Please see my sticky note about this call. It is too high and will have to be removed from the wall by the customer.; saved tckt
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for no ice condition. Found freezer temperature at 1°. Water pressure to unit is good. Cycle icemaker, heard water valve buzz, but valve let no water through. Waterline is not frozen. Valve is defective. Replaced valve. It leaks at the top fitting. Will now need to order filter head.; ordrng 1 W10861009 (head-filtr)"
REFRIGERATOR KITCHENAID KFIV29PCMS01 Arrived on site for noise from freezer section. Found fan hitting ice. Found sealed system leak causing the condition. Replaced contaminated sealed system due to fresh food section evaporator. All water connections were dry.
WASHER AMANA NTC3500FW0 Arrived on site for Noisey operation. Tested unit. Found noises coming from impeller and drain pump. Bolts were Lose. Tightened them. Sound levels are now normal. Water connections were all dry.
WASHER MAYTAG MVWB765FW1 Arrived on site for unit tearing clothes. The clothes are getting caught in the miss shaped gap between the basket bottom and the agitator bottom. The agitator boat will not break loose. Will need to order basket tub and gear case to do this repair. This will be a two hour repair.; ordrng 1 2HOURJOB and 1 W10512161 (tub asm) and 1 W10811956 (drum assy) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 2 WP90767 (screw)s and 1 WPW10215093 (clean out filter)
RANGE KITCHENAID KSEG700ESS0 Arrived on site and found discontinued filter board blown behind unit. Called techline and spoke to sterling. Was advised that filter board must be used to complete a repair. Ordering filter board and returning with other parts. ; ordrng 1 9757047 (FILTER BOARD) and 1 PARTSRESEARCH
REFRIGERATOR KITCHENAID KFIV29PCMS01 Arrived on site for no cool condition. Fresh food section was it 38° while freezer section was it 6°. Customer had defrosted unit prior to our arrival multiple times at the suggestion of The Geek Sqaud. After checking the unit in step four of diagnostics I have determined that the refrigerant valve is not operating properly. Will order and replace the valve. The unit also has an aluminum fresh food evaporator which I will also replace on the return trip. This will be a three hour sealed system job.; ordrng 1 3HOURSEALEDSYSTEMJOB and 1 WPW10443217 (valve)
COOKTOP WHIRLPOOL CVE3401W "CVE3401W Arrived on site. Checked cooktop for none of the elements working. Found L2 wire it at the terminal block melted and wire broken. Trimmed wiring back and refit connection with a new wire nut. Powered unit back on and the breaker tripped. Rechecked all wiring and inspected all wiring inside the unit. Found infinite switch for left front element shorted. Right side burners work but left does not. Found another wire burnt at 3 pin connector under left side switches. Cut the red wire out and spliced the wires with wire nut. Tested again and braker kept tripping. Called tech line and went through wiring on switch and all findings with electrical issues to this point. L2 was removed from the faulty switch and all 3 other elements work. Was advised switch was shorted. Replaced switch again with wiring to switch verified by tech line. Tested unit and exact same symptoms of braker arcing. Discussed with customer and with both switches installed shorted due
REFRIGERATOR WHIRLPOOL WRT316SFDB01 "Arrived on site for no cool. Tested operation found compressor comes on and shuts off, found failed start device, replaced start device and all operations are normal, unit is not hooked up to Water."
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site for unit leaking water. Found that the drain hose was kinked and cracked and leaking water during drain. Replaced drain hose and all operations are normal and dry. Customer will need to find two wood screws to secure unit to the wall as they were not present during repairs. Reported condition to tech line. Kevin SR 7723539276
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not cycling properly, unit needed to be recalibrated, recalibrated unit, and tested unit, unit operated properly. All water connections were dry."
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 "Arrived on site for “no ice production and leaking water” complaint. Inspected unit and found spigot, above icemaker funnel, to be clogged. Cleaned icemaker and spigot. Removed and replaced water valve. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL GX5SHDXVD03 "Arrived on site for “flakes in icemaker and back of freezer frosted up” complaint. Inspected unit and found flaking ice tray, in icemaker and frost buildup on evaporator. Unit would not allow for forced defrost. Bimetal and heater check good. Will need jazz board and new icemaker. Customer declined parts and repair. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced ice maker due to stalled motor. Replaced control as it would not put power to the icemaker. Replaced both parts and icemaker now cycles properly. All water connections were dry.
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site for Noisey operation. Customer informed me the unit makes a squeaking noise at the beginning of operation regardless of clothes, no clothes, or cycle selected. Tested unit and found that the right front upper suspension ball was out of place. Re-inserted rod into ball in the proper position. All operations are now quiet and all water connections are dry.Dxc"
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Arrived on site for no ice conditions. Customer also informed me that unit is leaking very bad onto the floor in front of the fridge. The icemaker has a stall motor. The water leak is coming from in the fresh food section at the filter head and water reservoir. ; ordrng 1 W10753488 (reservoir) and 1 WPW10444033 (tube-water)
RANGE WHIRLPOOL ACR2303MFW3 Arrived on site for oven not heating properly. Tested unit and found it would get warm but not hot. Tested power to unit and it is not correct. Customer needs to get to 120 V to the unit when she does not have.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site for “crushed unit” complaint. Inspected unit and found front left upper corner of door crushed, as if unit had been dropped from considerable height. Left side of tub dented, at top, as well. Spoke to Dave, at techline and reported findings(Ref# 7723369787). Took pictures of damages. Customer not satisfied with possibility of repair. Referred to seller or customer service."
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for “ice coming out crushed, when requesting cubed” complaint. Inspected unit and found no issues or loose connections. Did find plastic protective coating stuck in seams of cabinet and doors. Peeled as much as was possible, away from seams. Scratch was not able to be addressed. Customer will need to contact vendor or customer care. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived on site for “frosting in freezer section and leaking water into fresh foods area” complaint. Per previous diagnosis, removed and replaced middle hinge and washers. Unit is performing as designed. No leaks detected, at time of service."