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Local Reviews
for Driftwood, TX

Appliance Express Rated 4.6 out of 5 stars based on 36 customer reviews

Map of Driftwood, TX

Whirlpool




Review of Appliance Express

Your technician was polite and explained the problem we were having with our refrigerator. He was quick thorough, and efficient. I just wish we had purchased anything but a whirlpool.


Map of Driftwood, TX

Refrigerator




Review of Appliance Express

Andrew was very courteous. He knew the appliance and did a great job diagnosing the problem immediately and did the repairs. We now have ice.


Map of Driftwood, TX

Great service but problem almost fixed




Review of Appliance Express

Don’t know how to rate Brandon. He did replace a part in our freezer but the ice maker still doesn’t make ice.


Map of Driftwood, TX

Great service




Review of Appliance Express

The service was quick and informative


Map of Driftwood, TX

Didn’t fix the problem.




Review of Appliance Express

They have been out 2 times and still have not fixed the problem. Then when I called to tell them that the repair didn’t work they set up another appointment in 3 days. No sense of urgency at all.


Map of Driftwood, TX

great service




Review of Appliance Express


Map of Driftwood, TX

Marianne




Review of Appliance Express

Very knowledgeable


Map of Driftwood, TX

Great service!




Review of Appliance Express

Very knowledgeable about the repair needed.


Map of Driftwood, TX

He was courteous and professional and I hope if I need services again it is him.




Review of Appliance Express


Map of Driftwood, TX

Punctual & great service




Review of Appliance Express

Arrived on time, worked quickly and efficiently.


Great Service




Review of Appliance Express


Great service




Review of Appliance Express

Very responsive and professional, friendly service. Fixed the problem quickly and accurately.


Excellent Service




Review of Appliance Express


Great Service




Review of Appliance Express


Gas range




Review of Appliance Express


Beware of their service tactics!




Review of Appliance Express

It would have been nice to have the person I called tell me to flip the breaker on the outside of the house before charging me $150 to take 5 minutes and do it himself when he got there. Seems like they were just out to collect money rather than try to help their clients. Won’t be using them again


Great




Review of Appliance Express


Great service




Review of Appliance Express


Wonderful service




Review of Appliance Express

The repairman was on time, made the repair fast, but neatly and was on his way. Great job!


Great service




Review of Appliance Express


Outstanding Service Quality




Review of Appliance Express

Professional, friendly and efficient


Great service




Review of Appliance Express


mircowave issue




Review of Appliance Express

great job, very professional


great service




Review of Appliance Express


Great appliance repair experience




Review of Appliance Express

Great communication regarding the appointment. Technician was knowledgeable, professional and friendly. He was experienced enough to order additional circuit boards that could be the issue so the repair was completed in one visit following the initial visit to diagnose the problem.


Richard P.

Richard P.

WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not working properly. Replaced main control board and waited 5 mins after plugging in the washer. Tried a wash cycle and nothing happened.

Near Shallow Water Cove, Driftwood, TX 78619
Robert J.

Robert J.

MICROWAVE KITCHENAID KOCE500ESS06 Arrived on job to replace light. Wrong part again called into parts and found correct part; ordrng 1 WPW10472384 (bulb-light) and 1 WPW10519866 (light-oven)

Near Driftwood, TX 78619
Richard P.

Richard P.

WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for the washer making a screeching noise. During testing found that the belt is causing the noise. Will need to replace cam assembly and belt. Parts already on order. Office to schedule ; O-emld tckt

Near Ranch to Market Rd 150, Driftwood, TX 78619
Leonardo C.

Leonardo C.

OVEN JENN-AIR JJW2430WP02 Arrived on site to test unit for unit not getting to temp. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete. Customer also complained about unit beeping. Couldnt duplicate the problem at this time.

Near Arbor Canyon Pass, Driftwood, TX 78619
Robert J.

Robert J.

REFRIGERATOR GE ZICS36NABSSLH "Arrived on site. Found drain in freezer is clogged and frozen. This is a reoccurring issue. Found rust starting around liner of freezer compartment and around the drain area. he liner is beginning to become mis shapen, the gasket and door are not sealing properly and with the reoccurring failure of the drain freezing up the insulation within the cabinet is deteriorating and causing the issue to keep happening.

Near Island Oaks Ln, Driftwood, TX 78619
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace pump/motor, after replacing, unit tested good. No leaks."

Near Trebled Waters Trail, Driftwood, TX 78619
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site for customer complaint of no ice and no water, found failed water valves, also ordering filter housing. ; ordrng 1 W11482384 (Filter housing) and 1 W11482025 (Single valve) and 1 Cnote (Office to reschedule) and 1 Cnote (Customer wants BC only), used 1 W11482383 (Dual valve) from stock"

Near Farm to Market Rd 1826, Driftwood, TX 78619
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on job to replace previously diagnosed icemaker. After replacement test operation.

Near Farm to Market Rd 1826, Driftwood, TX 78619
Richard P.

Richard P.

FREEZER WHIRLPOOL KRMF706EBS01 "Arrived onsite for the refrigerator not cooling properly. Replaced the freezer evaporator fan motor and all thermistors, also replaced the UI, HV control board. De thawed ice build up in freezer. All functions tested good and refrigerator is cooling down. Complete.

Near Canna Lily Cir, Driftwood, TX 78619
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WSR57R180M02 "Arrived onsite for the refrigerator not cooling. Replaced compressor, drier and added Freon and pressures are good and holding. Refrigerator started to cool down.

Near Driftwood, TX 78619
Richard P.

Richard P.

WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not turning on.replaced UI and it did not resolve the issue. Replaced ACU control and the factory WiFi was displayed . Called tech line and unplugged the washer 5 times. After doing that the washer turned on but did not start a cycle. Put diagnostics and found that the UI has no model or serial number stored in its memory. Causing the issue . The old control board did not transfer the software to the UI because it was defective. Tech line stated to replaced the ACU control again . After replacing the control plug in the washer and wait 5 mins before proceeding. Sr 7729804872. Ordered parts and office to schedule ; ordrng 1 W11419171 (Control)

Near Shallow Water Cove, Driftwood, TX 78619
Richard P.

Richard P.

FREEZER WHIRLPOOL KRMF706EBS01 "Arrived onsite for the refrigerator freezer section making a fan noise. During testing found that the freezer evaporator is frozen solid causing the issue. There is a defrost issue. Will need to replaced HV control, UI, evaporator fan and thermistors. ; ordrng 1 W11330971 (Ui)"

Near Canna Lily Cir, Driftwood, TX 78619
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WSR57R180M02 Arrived on job for complaints of refrigerator temperature. Removed the evaporator cover and found almost no frost pattern.; ordrng 1 W1013759 (DRYER ) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 W11125124 (compressor)

Near Driftwood, TX 78619
Robert J.

Robert J.

DRYER WHIRLPOOL WED8740DW Arrived on job for complaints of dryer too hot. Found the vent a restriction not allowing proper air movement.

Near Nature View Loop, Driftwood, TX 78619
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on site to test unit for low ice production. Verified evap motor was operating properly. Needing ice maker to fix issue.; ordrng 1 W11483245 (ICEMAKER)

Near Farm to Market Rd 1826, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service

Near La Ventana Pkwy, Driftwood, TX 78619
Robert J.

Robert J.

WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of not powering on. Removed console and found the control has power and panel not working. ; ordrng 1 W11478526 (PLANNEL -UI)

Near Shallow Water Cove, Driftwood, TX 78619
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace previously diagnosed part. After replacement test operation. All lights working properly. No leaks detected at time of service

Near Farm to Market Rd 1826, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor 120v but not working. Will need sump and motor to complete. ; ordrng 1 W11416362 (PUMP AND MOTOR )

Near Trebled Waters Trail, Driftwood, TX 78619
Andrew  H.

Andrew H.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to test unit for FC light not illuminating. Found module sent with is for RC. Needing FC module to fix issue. ; ordrng 2 W10695459 (module)s

Near Farm to Market Rd 1826, Driftwood, TX 78619
Andrew  H.

Andrew H.

OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to test unit for error code f5e1. Found code present when I arrived. Tested door latch and latch was operating as designed. Reset control and error code went away. Tested unit to 350, both upper and lower bake and broil elements are good. Job complete"

Near Nature View Loop, Driftwood, TX 78619
Andrew  H.

Andrew H.

DISHWASHER KITCHENAID KDTM604KPS0 "Arrived on site to test unit for squealing and water spots. Found water valve not opened sufficiently causing a squeal. Opened valve, tested unit and squeal is gone. Advised customer reason for water spots is caused by hard water. Also found water temp 115. Advised customer to turn water heater up a bit so unit can operate at optimal performance. No leaks detected at time of service. Job complete."

Near Hawthorne Loop, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on job for complaints of top of console bubble up. Confirmed console damage. Ordered console. ; ordrng 1 W11367678 (CONSOLE )

Near Nature View Loop, Driftwood, TX 78619
Robert J.

Robert J.

RANGE KITCHENAID KCGC506JSS00 Arrived on job for complaints of knobs not setting straight. Confirmed valves bent will need to replace right side manifold. ; ordrng 1 W11378578 (MANIFOLD )

Near Nature View Loop, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KDTE704DSS0 Arrived on job for complaints of rack not working. Found both top and bottom rack track damaged. ; ordrng 1 W10822165 (track) and 1 W10822166 (track) and 1 W11259786 (track)

Near La Ventana Pkwy, Driftwood, TX 78619
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit not dispensing cubed ice, found solenoid wire disconnected, I reconnected wire, unit tested good."

Near Canna Lily Cir, Driftwood, TX 78619
Richard P.

Richard P.

WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for the washer making a noise. During testing found that the belt is squeaking possible gearcase. Ordering parts and office to schedule ; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt)

Near Billie Brooks Dr, Driftwood, TX 78619
Robert J.

Robert J.

MICROWAVE UNKNOWN KMCS1926GSS1 Arrived on job for complaints of trim kit damaged. Confirmed and took pictures of damaged part; ordrng 1 TRIMKIT

Near Nature View Loop, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER KITCHENAID KDTE104ESS1 Arrived on job for complaints of bottom rack wheels broken. Confirmed all four wheels broken. Replaced wheels and test. No leaks detected at time of service

Near Black Stone Cove, Driftwood, TX 78619
Robert J.

Robert J.

VENTHOOD WHIRLPOOL KVWB606DSS Arrived on job for complaints of lights and fan not working properly. Found rear light no voltage and low speed fan not working. Control sent defective talked to SR and ordering new part also customer needs am on return sent message to routing.; schdld next

Near Wilderness Cove, Driftwood, TX 78619
Robert J.

Robert J.

WASHER MAYTAG MHW8000AW0 Arrived on job for complaints of error code. Ran diagnostics and found error code for slow drain. Cleared pump and test.

Near Hawthorne Loop, Driftwood, TX 78619
Robert J.

Robert J.

DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived on job for complaints of door noise. Found the kick plate hitting door made adjustment to correct. No leaks detected at time of service

Near Ranch to Market Rd 150, Driftwood, TX 78619
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on job to replace previously diagnosed parts. After replacement operation returned to normal. No leaks detected at time of service

Near Ranch to Market Rd 150, Driftwood, TX 78619
Richard P.

Richard P.

WASHER MAYTAG MVWB835DW1 Arrived onsite for the washer not turning on. During testing found that the console is not working at all and there is power going to the control board. Console and control will need to be replaced. Replaced console and control board. And washer tested good. Complete

Near Sapling Dr, Driftwood, TX 78619
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site for customer complaint of ice build up in fresh food section and not cooling properly. I replaced control board and service kit (evap cover, fan motor, thermistor), unit tested good."

Near Avenida High View Rd, Driftwood, TX 78619